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Fast Phone Repair
5314 Prill Rd, Eau Claire, WI 54701, United States
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Da
Review №1

Best decision I made was fixing it instead of buying a new one. Only took these guys 30 min and I was in and out with it fully repaired. Highly recommend

An
Review №2

The person at battery&bulbs mentioned this place possibly having the unique piece we needed fixed on a phone and we needed to rush because of a trade in deal, would have taken too long for other places to get it in to do the deal.The gents working were very polite and responsive to our questions when we called and stopped in for the repair. Costs was reasonable too.I would recommend this place for phone repair, especially if your rushed.4 stars is because i will need more encounters to assess the last star.

An
Review №3

Pretty much always fix my phone they do good work

Ma
Review №4

Super fast service at a great prices. Couple weeks out and everything working as it should. Looks like new.

KA
Review №5

Was very fast, done in a little over an hour even though they were pretty busy!

La
Review №6

This is second phone we have had repaired here and been completely satisfied both times. 1st was cracked screen. 2nd was screen quit working and replaced.

Na
Review №7

They were very helpful. Got my phone up and running. I am very grateful!

Ma
Review №8

Great service! Used their website to get a quote, got a quick response. Came in a few days later and they replaced my phone screen quickly for a great (accurately quoted) price. It looks and works great and I would use them again.

Ca
Review №9

I needed to have the charging port replaced on my iPad. The staff at Fast Phone worked diligently to find the correct part & repair my iPad in a timely fashion. After being repaired I had trouble accessing the Intranet on my iPad from home. While it was not the result of the repair, the staff at Fast Phone fixed the issue at no cost to me. I would recommend Fast Phone to anyone needing to have their phone, tablet or laptop repaired.

Al
Review №10

Had my phone fixed, they are friendly helpful, and reasonable I will go there again for phone repair needs again.

Er
Review №11

Called for a quote about a repair for the back of my OnePlus, they were quick and to the point about it. Its relatively $60+tax for the repair, while it seems steep Ill see how the quality of the repair itself is. I have yet to actually get it repaired - Once they repair it Ill update the review

Te
Review №12

My husbands phone was not charging; the charger would not connect. He took it to Best Buy where he purchased the phone six months previously. They wouldnt even look at it. They simply told him he would need to send the phone back to Samsung.I found Fast Phone, called them & they said they had the part in stock.He took it to Fast Phone & it simply needed pocket lint removed from the charge port. Within 15 minutes my husbands phone was fully charging again.Thank you for your quick, friendly, competent service.

Ma
Review №13

Very fast and amazing people that work there

Do
Review №14

Fast Phone had me up and running the same day!! Awesome customer service from the staff. I highly recommend!!

Mo
Review №15

Friendly staff and fixed my daughters phone rather quickly. Had issues paying with a card so had to get cash out, very apologetic about the card reader not working. Would recommend going here to fix your phone screen.

St
Review №16

Knew exactly what was wrong with my phone and right away got to work, unfortunately didnt fix the problem right away, but didnt charge me anything, plus ordered the next part right away!!

Na
Review №17

Recommend for everyone. Great service. Wont steer you wrong

Gr
Review №18

Great service and even stayed late to help my daughter in an emergency.

Ku
Review №19

I want to start this by saying that if the service was separate, it would receive 5 starts for that part. Everyone that I worked with was top notch! very fast, very nice, and all about the customer. On to the reason its only 2 stars. I brought my Iphone 11 pro max in for screen replacement. they replaced it quickly (45 minutes), but the screen they put in didnt work. when I went back to pick it up, they informed me of the issue and got to work on another screen. When I went back to pick it up (30 minutes) they found the second screen was doing the same thing. He informed me that they would get another screen on order and they would have it the next day. Finally 4 business days (6 days total) they called me and told me they got the screen. I brought my phone pack again and they replaced the screen (1 hour). As soon as I grabbed the phone I could feel something was wrong. Once I got home I decided to check the screen. It wasnt seeded correctly into the phone. It was sticking up out of the frame of the phone causing a weird edge, The screen glass had a weird scuff pattern on it, it was very jumpy on swipes and scrolls, it would double click when typing, and the color temperature was totally off. The screen seemed almost like a cheap knock off and when I asked he told me he used OEM parts. I compared it to the exact same model Iphone (Owned by a coworker) and it wasnt even close. That bring up another point, an original apple screen, repaired by apple costs 329$ and a screen from Fast Phone was $359.99. Im not sure why their lower quality screens are more money. I then went back and asked for my old cracked screen to be put back into my phone and for a refund. That bring up another point, an original apple screen, repaired by apple costs 329$ and a screen from Fast Phone was $359.99. Im not sure why their lower quality screens are more money. There was precisely zero argument and hey gave me my money back along with installing the original cracked screen. like I said, the service was excellent, but the product was terrible.

Je
Review №20

Great service, quality repairs, reasonable prices.

Pa
Review №21

Replaced iPhone screen quickly (45 minutes) and for a reasonable price. Very impressed with the level of professionalism and would recommend them to anyone. They had my screen in stock and gave me a preliminary quote that was 100% accurate.

Ni
Review №22

VERY quick and friendly service. Knows his stuff and is prepared for almost any job.

Fr
Review №23

The phone was in pristine condition when I took it and in pristine condition when I got it back. The battery performance is at least as good (or even better) than the factory battery when the phone was brand-new. What else can I say...

Mi
Review №24

Great Service! Very COVID conscious. Appreciated that. Stopped in cuz my phone wouldnt charge and needed a new screen saver. No appointment. Walked out in about 15 minutes with all my problems solved. Thats what I call service! Ill be back for phone and computer issues.

Ma
Review №25

Carson diagnosed the problem with my phone quickly and gave me the ample fix. His $70 repair saved me having to purchase a new phone.I highly recommend checking this establishment out when needed!

Em
Review №26

Each time I have come here I was greeted in a friendly way. I brought 2 phones on 2 separate occasions withs screens so badly cracked they would not display anymore. Prices were given up front so there were no surprises, and my phone was fixed in 3 hours (and the other phone I brought in was fixed in 1 hour). Both times I went I did not call ahead, I just walked in and dropped off the phone. Service was kind, polite, fast, and reasonably priced.

Ro
Review №27

The best part was no appointment necessary. I was in and out in under 1 hour. Its hard to be without a company cell phone as its used in every aspect of day to day work. Having the phone inoperative for day was not an option. Quick and professional. Will continue to recommend

Na
Review №28

Friendly & prompt service. Very knowledgeable & eager to help. Couldnt recommend them more. I will always go to Fast Phone first for any issue, repair, or new device.

Li
Review №29

Ordered replacement back for iPhone. Was told 4-5 business days, and they would call me. It took over 2 weeks and I called THEM twice. The guy sounded flaky. He did a good job, but I cant really recommend the place.

No
Review №30

Professional, speedy, and great customer service! So happy we decided to go there, we will for sure be bringing our future tech needs to the specialists here!

St
Review №31

Fast and friendly service.

Da
Review №32

I enjoy learning all about what there is to do on the web and how it works

Na
Review №33

Extremely fast service. Had my new screen fixed within two hours. Fast, friendly, professional service. Thank you!

Ma
Review №34

Fast Phone Repair is SO incredible! My daughter accidentally broke off her headphone jack in her iPad and I could not get it out. After taking it to 2 other places, Fast Phone Repair had it out in minutes. It felt like nothing short of a miracle. Fast Phone Repair will be my first stop from now on. Seriously. Thank you!

ha
Review №35

I gave 4 stars, I mean the people were friendly, my ps4 is working brand new now. But, I didnt give it a full 5 star. My ps4 was in the store for over a week. And, I didnt get a call or nothing... I ended up having to email and calling myself to finally hear what the issue was! Needed a new hard drive and they ended up ordering one, got lost. (No fault of theirs) && then the guy just grabbed one from best buy and ended up having it fixed the next day!! So, I was so happy about that. All together Im 85 % pleased with my experience thru them. I would just suggest on being a little bit better at communication. Shouldnt have taken over a week to finally tell me what was wrong. But, I still thank you for all the help you did and at the end it was a positive experience cause its working brand new. So thank you for that!!! 😊🙌💕✨

Ty
Review №36

I brought my Note 9 in on 06.01.20 to get the screen repaired as it was cracked. Initially everything seemed good. On 6.27.20, not even a full month later the new screen they used in the repair had a hairline fracture starting on one of the curved edges. This hairline fracture appeared after the phone was left sitting on a desk, so my only assumption is they use very low quality parts. Especially curved screens with internal stress.

Id
Review №37

I had a samsung galaxy S8 that died. Just stopped working. I decided to go to this place after reading good Google reviews about it. I was helped by a guy name Carson. They took my phone and checked it for an hour (no charge). When I came back I was told that the phone is not fixable and the only thing they can do is try to save the information but it would cost a lot of money. Even though they could not help me, I got a good professional information at no cost to me. I highly recommend this place!

Ky
Review №38

Service was not great no phone calls on what was going on with my iPad when I was told 2 times I would receive a call on the status and then the answer I got is they couldn’t fix it after I stopped there to check on it twice

Is
Review №39

I just wanna say these guys are amazing, they fixed my charging port on my phone if no charge, my dad got the back glass on his replaced and they accidentally messed up his screen so it wouldnt recognize touch in the corner and they replaced the entire screen for no charge, amazing guys, 10/10 would reccomend anyone with a phone issue to stop here

Du
Review №40

I took my phone in to fast Phone Repair that I replaced the battery but I couldnt get it to work. They checked it out and told me to come back in an hour and it was repaired. They will be my go to guys for all phone issues

D
Review №41

They have mindfully repaired several of my Family’s phones, sometimes for free, and always at very competitive rates. The techs are kind, knowledgeable and efficient. Have recommended their services to several Friends

Je
Review №42

I am very pleased with the service and the gentleman who took care of me was very pleasant, upbeat and happy to help me. I will be using this service again and will definitely recommend Fast Phone Repair to whoever needs them.

Ca
Review №43

These guys did a fantastic job and saved all my data. And for a very reasonable price. Highly recommend!!

Ra
Review №44

Happy with my screen repair. It took about an hour to do

Su
Review №45

Friendly and expert service.

Da
Review №46

The lens covering for my Samsung Note 8 was broken and I did put up with it longer than I should have. However, the last straw was when I picked it up and my finger rubbed across it and I picked up several very sharp slivers of what was left of the lens. I wont go into the extent of adjectives that were produced, but the decision was unavoidably made to replace the lens covering ASAP. Googled phone repair in Eau Claire, WI and one of the options was Fast Phone Repair. Called them and they could fix it right away. Couldnt be happier with the results and actually had it repaired in a few minutes less than they thought it would take. Very happy and suggest anyone in need of the service to check out Fast Phone Repair. Thank you.

Ra
Review №47

I was unable to charge my IPhone. Took it in to fast phone and they had my phone up and going in less than 5 minutes. Thank you Fast Phone!

Mi
Review №48

After a little back and forth after a mishap with shipping the guys made the situation right! Good service and great quality. Definitely will go back.

Ni
Review №49

Amazing !!!! I was literally told by everybody else in town there is no hope to recover my photos on my old phone because the screen was completely cracked and blacked out I came to them and within 45 minutes they recovered my photos and everything else and transfer them onto my new phone! The price was amazing and I was beyond happy with the service I received they were so helpful ,patient with me and efficient I greatly appreciate it thank you so much for the great service!

sp
Review №50

Pleasant and easy to work with. Got service done quickly and by replacing the battery dont have to charge as often.

Ma
Review №51

Great phone repair. Fast and friendly service.

K
Review №52

The crew at Fast Phone was beyond great! They fixed my phone with a headphone jack problem in 2 minutes and said they wouldnt even charge me because it was such a simple and fast fix. What a blessing to have a company that employs folks who are willing to be generous and kind with their time and talents. I would recommend them to anyone. Great service and very friendly!

Wi
Review №53

Very good service and responsive.

Ka
Review №54

Mike in Eau Claire was great! My Samsung galaxy s8 is less than 2 years old. It powered off unexpectedly, then said I had moisture in the charge port and wouldnt let me charge it. My cell service provider said my only option was to get a new phone since i didnt have insurance. I decided to go to Fast Phone to see if there was another option. Mike was able to charge it on a wireless charger. Gave me pricing for a new charge port. But said it might work after fully charged or if we reset the software. He wanted to try everything before going to the most expensive option. I am not very good with technology so he helped me back up my contacts and photos so if we needed the reset I didnt lose anything. After using the wireless charger and charging it, I didnt have any issues. He was great! Didnt charge me, and saved me at minimum $400. THANKS AGAIN MIKE! Great experience and great service! Will definitely be back for any technology needs!

Do
Review №55

Excellent service! Fixed my phone . Iam was so happy cause I didnt have to buy a new phone

To
Review №56

Couldnt get an appointment anywhere, walked in here and got my screen repaired in under an hour. Great customer service!

Ma
Review №57

I don’t know the name of the person who helped us but he was fantastic. Bought a phone and took it home and had questions on setting up and transferring info from old phone so called a few times and he talked us through it and was helpful and kind! Thank you so much!

Ju
Review №58

Fast and efficient! Awesome work! I highly recommend!

Jo
Review №59

The staff is friendly, I wouldn’t recommend for Apple repairs. The quality of replacement Apple screens are awful. I had it replaced and twice I took it back for warranty replacement because the screens were so bad. Now after twice attempting a warranty repair, I’ve given up and taking it Apple for repairs.

Ta
Review №60

Fast phone repair is by far the best experience I’ve had with any technology issue. I myself fix screens and other tech issues,but I made the mistake of buy screens through amazon. Once I started buy them from fast phone repair I’ve had nothing but good luck. The employees are always very nice and even offer tips on my repairs. When I’ve made mistakes on fixing devices I never hesitate to take it here and it’s always done for a good price and in a short time frame. I appreciate all the good service I’ve had through out the past 5 years and I recommend fast phone repair for everyone!

Da
Review №61

The only place to go. Fast Phone Repair is amazing. Best Buy said 4 to 6 hours when I arrived was told they cant fix it I would have to take it to Apple in the cities. Stop by Fast Phone and they fixed phone in 45 minutes at almost closing time. I will drive an hour for there awesome service.

Sh
Review №62

Very smooth to get cracked completely ruined screen fixed and affordable. Thank you!!

Ma
Review №63

I had a great experience here! Mike and Dan were both super helpful! My charging port on my iPhone was broken and they fixed it in under 2 minutes. I will be sending all my friends and family their way. Thanks again!

Ro
Review №64

The repair looked perfect in the store. Later, at home, I noticed that during a phone call, the screen goes blank and no buttons are available. I could not do anything afterward. I could not call for help. So I emailed and Carson agreed to meet me early. I came and he did not show. He was having traffic issues in a cellular dead zone and my phone was stuck open apparently. Later I emailed again and he promised to come over before the end of the day. He kept this second appointment, fixed the phone in is van/shop, and it now works as good as new.Not only is he very smart and capable, but he also operates with the highest integrity.

Je
Review №65

I was so impressed with the professional congenial attention that was given. Its like I received a brand new phone. Thank you so very much!

Ra
Review №66

Great customer service. Did an amazing job replacing my Note 9 screen. No issues what so ever. For sure go to them if youre in the area!!

Ji
Review №67

Both of the men who helped me were very kind and helpful. I bought “a new to me” phone and I’m loving it so far!

Th
Review №68

Im a Sprint customer, have a Samsung phone and I have been away from home on business for 6 months. Even though the phone is less than a year old and under warranty, neither could repair the camera quickly. I was referred to Fast Phone who order the part in 1 day and repaired it in 45 minutes. They delivered prompt, courteous and outstanding service!

Te
Review №69

I brought my phone in this week no phone call just went in, showed them my phone and they got right on it. Left for about 30-45 minutes came back and it was almost done. A little pricey but definitely would reccomend to anyone who needs work on their phones.

Pa
Review №70

The screen on my phone wasnt working, but the phone seemed to be. Verizon tech said no options but to get a new phone. Decided to stop in at Fast Phone and ask about if any repairs might be possible. They looked at it and were able to reset it, just a software glitch. 10 mins later I walked out with my phone working again! Thanks!!! You guys are amazing! Ill definitely go back if I have any repair issues!

Da
Review №71

My phone screen shattered so I called around to compare prices and this place has cheapest repairs around. They ordered part and it was shipped overnight. When I brought my phone in the next day it only took them an hour to fix it. The staff was very friendly and helpful. My phone works and looks great. I will go back there from now on for all my repairs.

Za
Review №72

Working from home means I need my phone. They were able to get my phone fixed and back to me super fast! Thanks!

PA
Review №73

Friendly, courteous, fast great job!

Ph
Review №74

Great crew! They did a awesome job like always! Highly recommend them to anyone needing screen replacements!

La
Review №75

Best place to get your phone fixed in the area!!!

An
Review №76

Fast & friendly service and the cost of repair vs new phone was well worth the trip to Eau Claire! The technician was knowledgeable & friendly!

Li
Review №77

Have utilized them several times for different reasons and each time I am nothing but satisfied and pleased with the quick service and reliability. Great work!

Ar
Review №78

Sent them a email and they never replied👎👎

Gi
Review №79

Quick service and knowledgeable employees. They were very helpful in answering any questions and concerns about replacing screens and the warranty or what is covered afterwards.

Je
Review №80

The employees here were incredible. I came in with a phone that was could qualify for a rebate if I could prove it was defective. I made it clear I didnt need any physical repairs, just documents proving its issue. These guys tested it and wrote up documentation, all free of charge. They were an absolute godsend after being rejected by multiple other phone outlets and repair shops. They have my business should I ever need it again.

Gr
Review №81

Stopped in to get my iPad screen repaired. They offered the lowest price in town, and were very professional and very helpful. Had it fixed in less than an hour! I won’t be going anywhere else for my repair needs.

Vi
Review №82

My son broke the screen of my S8+ a few months back & I paid $260 somewhere else to have it fixed. A few weeks later he broke it again ☹ Thankfully I did a new google search & found Fast Phone Repair. They fixed my screen for $31 & change! They filed the insurance claim & once the screen came in I dropped off my phone and had it back within a couple of hours. I also purchased a new otterbox case & had them apply a liquid screen protector. For both it was only $80. The liquid screen protector has a 1 yr warranty & if the screen were to break I will get $300 back! Check it out people! Even if you just need a case & screen protector! Thanks guys!

Ro
Review №83

Had issues with my phone not charging since December and did not want to buy a new one. I stopped in and in within minutes Carson got it fixed and is working like it used to. Definitely will be using again

Th
Review №84

I was helped by mike and I gotta say I got some great customer service. I got everything I needed when I went there in a very speedy fashion. Gonna definitely be back there for any of my electronic repairs.

To
Review №85

Was literally FAST service - Walked in expecting to have to leave my phone and wait ten years to get it fixed, but no these guys fixed it within 5 minutes! Highly recommended. 👍

Ga
Review №86

Stopped in with a cracked screen on my iPhone 8. They offered the best price Ive seen around here. Recommend.

Ma
Review №87

Excellent service. Highly recommend. Fixed my cellphone in no time at all. A+

Ri
Review №88

Fantastic service. Solve my problem. This You

Jo
Review №89

Needed a screen repaired on a phone. The employee was more concerned about what he wanted then what I needed.

Bo
Review №90

Thanks to Mike my phone was fixed in less than hour and in great working order. I highly recommend this place as I went to four other places in the same day and they all stated my phone would need to be replaced. Mike saved the day. Thanks again !!!!!

Br
Review №91

Very fast excellent service! Almost 1/2 the price of Best Buy!!!!

Ja
Review №92

Helped repair my BEATS headphones and Samsung Galaxy Note 5 screen.. very informative and helpful.. very knowledgeable employees.. highly recommended

Bo
Review №93

Mike is the best! I would recommend this place to anyone who needs a phone, laptop or computer repaired! Bob

mi
Review №94

Great guys to deal very helpful and knowledgeable highly recommend

Ca
Review №95

Definitely recommend. Got my iPhone XR fixed by Mike in under an hour, looks better than when I first got it plus a lifetime warranty!!

Cl
Review №96

Rip off artists! Wanted to charge $200 to fix the screen on a phone worth $150, costs more to fix them then it is to replace. DO NOT RECCOMEND!

Jo
Review №97

These guys are great i really appriciate the how they helped.

Al
Review №98

I brought my phone in to have the screen repaired and it was done within 45 minutes. Super friendly and great service!!! I definitely recommend them for your phone repair needs!

Ka
Review №99

I was surprised by how much Mike knew about repairing phones (Other repair store told me I’d have to wait 3 days). Came in for a screen repair and left 40 minutes later with my phone fixed & protected from future breaks. Thanks so much!To the random guy who left a bad review without actually going in the store, you sound like a loser😊

Ka
Review №100

Solid customer service and faster than I was told. I hope this store does well. I ended up getting some extras but there was no pressure.

Information
16 Photos
100 Comments
4.7 Rating
  • Address:5314 Prill Rd, Eau Claire, WI 54701, United States
  • Site:http://www.fastphonerepair.com/eau-claire-wi
  • Phone:+1 715-227-9887
Categories
  • Computer repair service
  • Cell phone accessory store
  • Phone repair service
  • Mobile phone repair shop
  • Telephone company
Working hours
  • Monday:10am–7pm
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–5pm
  • Friday:Closed
  • Saturday:10am–7pm
  • Sunday:10am–7pm
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