I needed an emissions test on a vehicle i was selling and they came through efficiently and quickly. I asked about oil change prices. Seemed kinda expensive. The guys at the shop were super nice!

They were awesome I love that they did a light check before doing any services and checking to make sure all your lights were on this sets them aside from any other car maintenance place it shows me they care. Thought that was awesome customer service especially because I had a light out and they went to go buy one and put it on my car. Thank you I appreciate it will definitely be coming back and recommending them.

Porshae was amazing and super professional. The guys who worked on my car was efficient with my oil change and changing of my lights. I was out in 30 min. Come here and get your services done!

I needed an oil change and I didnt want to wait in long lines or get out of my car. I asked several questions regarding my future expenses and they knew the answer and was completely honest. I would recommend this facility to handle your vehicle needs. The staff was friendly and informative.

The guys there were very nice and helpful. My oil was also changed quickly. I would definitely visit them again.

Emission test on my 2018 vehicle, the service was quick and the staff was very professional. This was my first visit but I referred by someone and I was not disappointed.

This place has such awesome Amazing caring people, they seems like family when I go every time, so you guys keep up with your amazing customer service and awesome mechanics,especially Ken and Thomas.Thank God for you all 😇🙌🏾🧡

The manager was very knowledgeable and the customer service was outstanding! Her team were very professional and conducted themselves accordingly, not like the old manager and his team! This place needed a change and got one for the better! Go support this business!!!!Ty

The employees at Havoline do a thorough and rapid job of changing the oil. It’s very convenient and I don’t think I’ll ever go anywhere else. The price is right, the employees are very pleasant and obviously go out of their way to do a great job and take pleasure in doing a great job. It’s so nice to see professional people enjoying helping others. It makes a big difference. Thanks guys at Havoline.

Guys were understanding and nice to a dummy like me who doesnt understand ANYTHING about cars! Thanks guys! 10/10 quick and easy would come again!!

The gentleman that I was dealing with was very nice. They had my oil change done within 30 minutes on a Friday before a holiday weekend and with other customers.!

I had my emissions done and it was super quick and one of the cheaper places in town.

I am very impressed with the customer service here. And that is why I will be back. The manager Porshae is very engaging and hands-on. And her team is very sufficient. I enjoyed my visit.

I always enjoy my visits and Havoline Xpress Lube - They always have me in and out in a timely manner and they do not try to get you to repair everything under the hood each time you go for a simple oil change. They always recommend exactly what is needed.

We was in and out in 20 minutes wonderful service will definitely use again

They are totally awesome. Wasnt aware they were under different management and I am impressed with the changes. I will be coming back

Cheapest Emissions Inspection In Douglas County ($17)Pros:- Good Emissions Testing Price.- Friendly Staff.Cons:- Located on a small lot. Have to be careful on the back side of the facility especially when backing up. Theres a sharp drop off if you go too far.

Over charged for filters without tell me the price before placing them. And, when they didnt have my type, they pretended to go out and purchase it from another store. However, I reviewed the filter/replacements and they placed the same old one back on my vehicle and charged me for it. LOL I will not be back ... and I will not recommend!!!

The staff was different from my last visit. The service was great. I showed up on a Sunday, 20 minutes before close. They did a oil change and an emission inspection. They were professional courteous and done in 20 minutes. They were also thorough. They checked and filled the air and pointed out a bad sensor. I highly recommend these guys

Came in for a emissions check and oil change. The staff were friendly and professional and they were fast! The price was competitive and fair. 10 out of 10 I would recommend.

Pretty quick. Just got an oil change. I recommend going in the morning.

Great service. Very professional and honest people. They will always have my business!!! Porsche the manager is awesome with a great team backing her up. They always explain everything in detail the service they give.

Very very very good people and very well service. Very respectful and just nice people. Its hard to find good customer service like this. I will definitely be back!!!!! Such a huge difference from a year ago!

This is the only place i go to. This lady runs her store perfectly!!!

Always great service. Its the only place I go for my cars needs.

Wonderful experience. The manager Porsche went above and beyond. Amazing customer service and I will recommend to all my friends and family. Thank you

Porsha was an amazing help to me and my family today! All of my needs were met and I would recommend Havoline to any and everyone! If you want exceptional service please go to Havoline in Douglasville, Ga. Thanks again to Porsha and the entire Havoline team!

Service was fast they very kind and very helpful.

Charge too much for a basic oil change. Staff dont explain what youre being charged for.Not very friendly. Need better customer service skills.

I appreciate the fast, quality service‼️

Always liked coming here because the price was affordable and it was quick. Price is increasing by $10. Not that big of deal to most, but I can go few miles away and get oil change with car wash and vacuum for that same price. Id rather just do that. At least im getting more for my money... they did honor $19.99 price this time.

Services was excellent. Very friendly. Job done in a timely manner. They jumped right on it. Porshae was awesome and i will definitely be back.

Pat was an exceptional worker and the manager has great customer service and great personality they were both friendly and professional.Will definitely be back

All of the men were so nice . They opened doors for me and helped me walk back to my car safely . I really enjoyed my experience there. Highly recommend . I will be back .

Ive genuinely received better customer service from the young men in downtown Atlanta selling warm bottles of water and guys selling bootleg DVDs in barbershops than the service I received here. Upon pulling up I was already skeptical of what it would be like considering 0 out of the 5 employees working had a mask on so I assumed, considering they could care less about their customers lives that they wouldnt care too much about their vehicles either. I was not greeted, I had to speak first and asked how much an oil change was and was then directed into the garage. Aside from being already digested by the previous facts mentioned everything was going well as the oil change was happening.The woman doing my oil changed finished up, handed me my service papers and reached for my card without telling me my total so I asked for it. Upon her return I went to start my car and it gave a clicking sound. She then proceeded to tell me it was the battery once she heard it herself. This was my mothers car, that I rarely drive so I wasnt sure if it had battery problems before, but had never experienced any issues myself. I very calmly inquired to her if they might have left the key on simply about to ask for jumper cables and before I could get it out she began talking over me as if she was feeling attacked and explaining that all they did was an oil change and didnt touch the battery with no eye contact in a tone so condescending you would think I had personally wronged her some how.There was another gentleman assisting me, as she walked away and loudly spoke the fact that I was having car trouble to the other employees and customers in the garage right after telling me that they sell batteries and have no jumper cables as I saw the gentleman that was helping me previously walking up behind her with jumper cables in his hand. As he was giving me a jump she was continuously shouting the fact that I need a new battery from across the garage in a child like tone.Considering I was already heavily annoyed and displeased with the service I was beyond ready to leave before I noticed my oil service light was still on. I mentioned this to the gentleman helping me and he let out a sigh as If me asking him to do his job was aggravating him while the lady chimed in with a what now? underneath her breath as she walked past. I had to be jumped off again after the light was reset, and the guy went through the motions of jumping me off again with an attitude as if it was my fault for the light not being reset the first time. Believe it or not thats the short end of the bad service Ive chose to highlight from this 30 minute express encounter. Having worked multiple service industry jobs myself as well as owning my own service based business, I know that the bare minimum of quality service isnt difficult.PLEASE do not let these couple of good reviews they asked their friends, and family/make autogenerated fake accounts to write trick you into thinking this place is a decent place to go to to get your car worked on in any capacity. Ignore the automatic thanks for sharing your concern replys that respond to bad reviews because they dont take the time to even guide their customers out of the garage while leaving, so I highly doubt they care about a bad review.After the customer service was as horrible as it was Im genuinely hoping the simple oil change was even done correctly. It was my first and last time going.Oh yeah, and the lady conducting the service for oil change was the manager so take that into consideration.Cheers.

I love the way I feel when I come in here! They do an excellent job every time.

Ken provide great service on my SUV, answered all of my questions, and made me very comfortable that I was in good hands. Thank you so much for a surprisingly great experience.

Porshae is the definition of girl power! Extremely knowledgeable and right to the point, she’s my go to girl for my car needs. As a woman, it’s an intimidating process going to get an oil change when the majority of the location is men. She put me at ease and put me back on the road in no time. (And she’s pretty)Thank you!!I won’t go anywhere else!

Annual emission test was accomplished fast and efficiently. Personnel were attentive to my concerns and warfare. Highly recommend this business location.

Dre always makes sure my vehicle gets the attention it deserves.

The service was great.Very professional and work was done in a timely manner. The waiting area was clean and comfortable. The bathroom was beautiful and clean , I was really impressed. I will recommend their service anytime ,I always use them.

It was great!!! The staff was friendly with wonderful customer service!!! I will be back!!!!!

Porshae, the manager was excellent she was so nice and took care of us. She went above and beyond and got me travel ready. I will def be coming back to get my car fully taken care of.

Outstanding customer service. I am very pleased with every single staff member here, they are pleasant, professional and funny. Watching them I can see how organized and extremely proficient this team is. I will definitely be coming back!

We have been using this business for at least 15 years, and regardless who the owners were, they sure honest and do an outstanding job

The service was great. I was greeted and it took no time!

Excellent service! Great business! I would recommend all family and friends to go here!

I highly recommend these guys! They are amazing.

The entire team did an awesome job and they were efficient. I will definitely return and recommend this location to my family and friends.

Over charge for oil change my car hold six quarts of oil i was charge for seven quarts

They were knowledgeable and helpful and got me in and out in no time

Very good service. Huge improvement from a couple years ago. Very friendly and professional. The way you should run a business. Keep up the good work!!!

They were very good and fast luv it

The service was excellent. The staff is courteous! The boss lady is phenomenal!!!Everyone here is a team and i love it here!!! I will be back with my car and my familys cars!!

I came in for a coolant flush. The service was prompt. As soon as I arrived, they met me at my car and immediately and answered all my questions.

Great service. Remind me of back home where I run a oil shop. Will definitely bring my business back. Very professionalVery professional

This team is absolutely amazing! Its hard to find good customer service these days but this team has it. They are professional, kind, and prompt! I will definitely be back!

Quick and excellent customer service! Will definitely be back!

Great guys, very guick and efficient. Will definitely be back!... Thanks

The service i received at my local havoline location was impeccable and phenomenal. I definitely will be recommending family, friends, and community members. For great service please go to the douglasville havoline location where it feels like they know you.

They get me in and out with quality friendly service. I would definitely recommend.

May not be going back. Theyve increased their oil change price by $10. That was the most appealing part about my whole visit was the $19.99 oil change.

People were very nice, service was quick and good! I got the best emmisions service and I would for sure recommend them again!

Greeted with a smile! Quick, yet efficient! Attentive to needs but not trying to push a sell! How freshing to receive such genuine and quality customer service! And for that reason I will return!!Much love to Porshae, Dre, Thomas & the rest of the team...Keep up the outstanding work!THANK YOU & God Bless!!

My experience is typically good at this establishment, but this past Monday was a horrible experience for me. I understand people misgendering someone but when you misgender someone and you dont apologize after you clearly see that you made a mistake this is where the problem lies. I believe this was the manager and though she was very helpful when she called me a Sir and saw that I was woman she didnt apologize or correct herself. As an educator and someone who works with a diverse group of people I feel that it is immensely important to understand the importance of pronouns and the use of them. I believe that she did not mean to misgender me but she did and she did apologize and I was incredibly upset and disgusted at this transactions of words and lack of empathy.

Very professional and welcoming. The staff explained things and had recommended services without the pressure of making me feel like I wouldnt make it back home if I didnt do it right away.

Very Good vibes:)I believe under knew management 👏🏾

The service was amazing! It didn’t take me long to realize that the facility was under new management. I knew right away because of the energy. The guys work with a sense of urgency but also take the proper time needed to do a great job! Everyone has great hospitality!

The team was fast and professional and offered extra services to protect our vehicle. Wonderful experience.

Awesome Service. Lady running the Show. Great bunch of guys. CantWait to return.

Nice friendly people. Quick and always helpful

I live close to the Austell location but I go to the Douglasville location because my girl Porshae the manager is thereGreat customer serviceAnd always welcoming

Got an emissions inspection. In and out quickly. Employees are knowledgeable and professional but friendly and polite.

Love them they are the only ones that touch my car ❤️

Very efficient clean and professional. In and out in 10 minutes!

I got an oil change and emissions done within 30 minutes. They were fast and efficient. I was tired of the long wait times with firestone and something always wrong in their diagnosis. Havoline is my new place to go for my car services.

Wife used them for the first time ,great results

Stay away from this place.. They changed the oil on my 2008 LS460. Two days later oil was leaking in the garage out of it. I took it back to them and was told it did not have a leak. I then took it to the Lexus dealership who told me that an incorrect aftermarket filter housing had been put on it. Cost me $350 additional dollar.

This place was my go to until they turned me away for my car ticking. The last time i got my oil changed my car was leaking oil bad! Once i got there they were already saying NO like they know they did something to my car. I was told i had internal damage. Took my car else where got my oil changed and ticking stopped. very Sketchy people

Awesome staff. They always go above and beyond, and helped us correct a mistake made by another company that could have destroyed my husbands car. Best service in town.

Prompt, efficient, professional.

Great service! I called to get a questioned answered about a previous oil change, and the manager gave me a free top off just for any inconveniences! I will definitely continue to get all my cars serviced here!!

The service was fast, friendly and we will continue being a customer.

I had the best experience here. The staff was amazing and Porshae really went out of her way help. Will use this place every time going forward!

Very quick & through service done very professionally

They suggested a Radiator Flush, I got it done but now my air doesn’t work when my truck is idle only when driving.

Fast and friendly service.

The folks here have restored my faith in this shop! I had a bad experience with this shop about a year ago and decided to give them another chance! Folks working this shop are profession and friendly! I’ll be back here for sure!

Everyone here. Porshae...Kenneth.Cory. Patrick deserves kudos for excellent service and represent the highest standards of service provided...under Porshaes tutelage this location will be destined for greatness.....

This group of people were so good tome !! I will recomend them to all my friends . Thank you all . Mrs Daniel Kirby

Great Service, went beyond what vehicle was being serviced for. DEFINITELY COMING BACK!

Great service and really quick,go in and out.

Quick fast cheap and i got to stay in my car! Just moved out to this area and this is my go to from here on out

I come here all the time theyre quick and the customer service is usually great. I took my car here to get an oil change the other day which turned out to be pricey for a 2015 Chev. Malibu get home the next day oil in my drive way never had this happen before. I took my car back down there they look @ it & said nothing was wrong..I waited 2days later NOW they say I hit something & I need a oil gasket & pan that COST 400.00 for them to fix BS..Nope Im Headed To THE Dealership never again will I go there for oil change r anything else period....BAD BUSINESS

THIS IS VERY PLEASANT CLEAN AND PROFESSIONAL ENVIROMENT

I usually come here because theyre quick and the costumer service is usually great. I took my car here to get an oil change the other day which turned out to be pricey due to having a foreign SUV but that wasnt the problem because I expected that. What I didnt expect was for them not to put my oil gasket back on! I went to get a tired fixed right after leaving there when the tire technician told me that my car was leaking oil. I took my car back to Havoline immediately and while they admitted fault and fixed it, they kind of laughed it off as if it wasnt a big deal. Had I not stopped at the tire shop right after the oil change, it could have seized up my engine and done more damage. There were no apologies from anyone. They rinsed under the car with water. All they offered was a free oil change after I asked to speak to the manager who was very unapologetic and gave nothing more than a shrug of his shoulders when I explained how much worse things could have been. This isnt the first time that theyve messed up one of my cars. They failed to secure the undercarriage pan to my other vehicle when they forgot to bolt it back up and it dropped and broke. I was trying to give them another chance because it was what should have been an easy oil change. My engine still smokes and smells of oil!

Fast and courteous.

The staff was excellent. Friendly, professional, just an all around awesome place, I will definitely be back.

Manger on duty Porshe , shes not customer service friendly .she lied on me , said I brought my car in with the engine light on argued me down just to find out that it was on their end that the light was on .id like an email apology from her or the company .i spent over $300 and she was very unfriendly at the end of my service. I guess she felt that she got my money. The guys there were very friendly, dont see how she mange them. Thanks Cory for your help and professionalism .

Quik and easy, the way I like it.