user
Russs Towing and Recovery
990 N 4th St, Douglas, WY 82633, United States
Appearance

Comments
Mi
Review №1

Great people! I will never forget Tyler for everything he did for us. Better and fair pricing compared to any other services in the area. You would be very wise to use them over anyone else I the area! Thank u so much Tyler. I’ll never forget it so long as I live!!!

Vi
Review №2

We broke down on the way to Washington. The owner told us that he could help. While getting towed we called 3 mechanics that couldnt see today. The owner managed to get our car looked at and was honest and honestly so kind to get us helped and on our way.

Le
Review №3

These guys went above and beyond. My partner and I were 4 hours into a cross-country move and we broke down on the side of the road. Struggling to get a tow arranged from my car insurance, the off duty mechanic stopped and dropped the company name. We called them and were picked up ASAP. The mechanic gave us a look over when no one else had any room until next week.The car was not reasonably salvageable, we were stranded. With lots of frantic phone calling, we found a suitable vehicle to buy but it was all the way out in Casper. Incredibly, they were able to help arrange a ride to our destination, and even made sure to stay at the office until we returned with the new car and were able to unload the previous vehicle.Im so thankful to this company, they are wonderful and made the stressful situation as pleasant as possible.

Ja
Review №4

I cannot say enough about Russ and his wife! They turned a bad car experience into a manageable tow and repair!! Thank you so much, I highly recommend them for any towing and roadside assistance!

Ol
Review №5

Awesome. Just Awesome. Called Russ Sunday afternoon for help from remote edge of Lake Glendo where I got myself pretty badly stuck. He looked after me from that moment forward. Great Spirit. Great Communication. Great Experience. Like a friend who helps you when you get stuck. ...

Vi
Review №6

Everything about Russs Towing and Recovery from the minute they came to help me was great! They made a stressful situation very easy! The office staff was very friendly! Thanks, highly recommend!

Pe
Review №7

Had a blowout on tire on trailer. They offered a tire change at a very reasonable price, but unfortunately the hole pattern didnt line up. So they offered instead to tow us into Wheatland. A very dangerous load up onto their truck with my trailer full of sheetrock. Did an excellent job loading with no breakage to trailer or drywall. Safe delivery of trailer. Right to the spot that I needed it to be. Thank you guys for your hard work and assistance on my unfortunate day. You made my life much better that day with you courteous and professional service. With much appreciation.Tom Rickard. ps: sorry for the delay in posting my gratitude, I needed a smarter person than me to do it. Lol

Ro
Review №8

Russ’s towing helped get us from a cracked radiator on the freeway to an auto repair shop and back on the road in under 12 hours! Cant say enough good things about the quality of service, timely assistance and friendly staff.

Ch
Review №9

Russ and his Mrs. Came out within 15 mins of calling to tow me and my brother from Douglas to casper. Gave us a ride too. Very friendly and professional. Overall lovely people 10/10 would recommend. Thanks again Russ.

Ty
Review №10

Awesome service and very nice to work even though it was a terrible spot to get to and get me unstuck.

MR
Review №11

Zach did an outstanding job. Besides transporting and securing my vehicle, it was a pleasant ride. I really hate being a passenger but I could tell immediately he was a professional. Thank you for your help.

MI
Review №12

My car locked me out with the keys still inside of it. After 20 minutes trying to fish the keys out with a curtain rod (only thing I could borrow that was long enough), I broke down, borrowed a phone and called Russ. He was there within minutes and got my keys out in no time. This is a Great guy! I highly recommend him to anyone. Thank you Russ!

ni
Review №13

I had my vehicle towed back home from the shop by Russs towing, zach was the driver he was friendly and answered any questions I had. I felt comfortable with the security of my van during the windy ride 25 miles on the interstate.

De
Review №14

Highly recommend this towing company, our car broke down at 2am on the I-25 and Zachary came and rescued us, he was super friendly and made sure we found a hotel and helped us carry our stuff in and everything. Very nice people

Au
Review №15

I had a flat tire at the hotel. family emergency dictated that I get back to Tennessee ASAP.Didn’t have a jack or a spare tire.Jacob came tot he rescue and loaded my car up and taken to the tire shop.Very respectful and took the upmost care of my car in the half mile that we went!Would highly recommend this towing company.Thank you guys for everything!

Kr
Review №16

When we hit a deer at 7:30pm on the night before Thanksgiving, it was a real holiday killer. But Russs Towing showed up and towed our car to Douglas with no issue. They were extremely flexible in allowing us access over the holiday weekend to collect belongings. And worked with our insurance company to coordinate towing to the repair shop in Denver. Erica was highly communicative and friendly. I would highly recommend!

Co
Review №17

Russ and Erica were absolutely fantastic. Friendly, professional and courteous. Should you need a tow or any kind of roadside assistance call them first. Dont mess around with any other tow services. They came out to get me on a remote road and when Google messed up with my location Russ knew it right away and called me to confirm that Google in fact cannot navigate well in rural Wyoming. We had a great conversation and the whole time I was thankful they were helping me out.

Se
Review №18

Highly recommended tow crew great reliable service.

Pr
Review №19

My car broke down in an extremely rural part of the mountains and stranded me in Douglas for a day and night...the next day I got in touch with Russs Towing and was amazed at how speedy and professional they were, they drove me and my vehicle over 100 miles and did so with a smile and good conversation. Id recommend these good people to anyone, and Im very pleased to have found them. Dont hesitate if you need a stand up towing company!

Cu
Review №20

These guys are amazing! My daughter hit some ice and ended up stuck in the bridle path. Ray and Zack, not only pulled the car out, but they drove the car back to Douglas for her, gave her discount cuz she was so upset, and were even willing to take her to a hotel. They made sure she was ok and told her if she needed anything to call. Words cant Express how amazing and kind these guys are!!!!! We need more guys like this in the world, hands down.

Br
Review №21

Awesome service and awesome people to work with! Russ and Erica went above and beyond to make sure we were taken care of when we were travelling far from home and needed help. I wish there were more tow services who had their caring, compassionate attitude and great work ethic!

Se
Review №22

In addition to the normal towing service that you expect would be standard from any towing company, these guys definitely went the extra mile! You can have the confidence that they will be the ones to make sure you are taken care of.

Sa
Review №23

The folks at Russs Towing are some of the nicest people Ive ever met , curteous , our car was totalled by a deer we live out of state Russs Towing are honest to a fault they boxed everything in our car and held it for us til we came back I dont know of any other towing company that would go out of their way to do that for us Thank You so much Russs Towing I really appreciate everything youve done for us Id recommend them anytime not enough stars for them

li
Review №24

Wow! My truck broke down on the roadside - 6 miles north of Douglas (dark, cold, and snowy of course) and Russ towing service was there in less than an hour (not to mention they were way cheaper than the other places I called) - talk about great emergency roadside assistance that didnt drain my wallet! It was late, no stores were open to get parts yet Russ and Ray worked on my truck until after midnight and got me back on the road! These folks are unbelievable, salt of the Earth, a rarity today!

Na
Review №25

We broke down on vacation and fully expected to have to cancel the rest of our trip. Not only was the tow extremely fast but our problem was fixed by our driver in less than an hour. The shop recommended by our insurance would have taken 2 days for the repair. By far the best service Ive ever had with a tow company.

Jo
Review №26

Extremely nice company. Helped me out even though it wasnt necessary. Youll never have to worry about if youre getting the best service or not, because youre dealing with the best tow company in Wyoming!

Ro
Review №27

Fast response!!! very friendly!!! called in the middle of the night very helpful Great prices think you guys if I ever needed a tow again I will definitely be giving this company a call

Ma
Review №28

Russ & Erica and staff were friendly & accommodating. In addition to that, theyve got a great lil tow company going. If youre stranded and need assistance, call Russ!What more can you ask for?Great hard working people thatll be there for you in your time of need.Thanks again yall.

Ha
Review №29

I work out in the middle of nowhere on a rig, probably 10-15 miles from the nearest highway, and got two flat tires. Russ was dispatched to come pick me up and I was given a wait time of 90 minutes. Barely 45 minutes later I got a call from Russ saying he was almost to my location. He navigated the tricky rig roads with no problem and had my car strapped down and ready to go in less than 5 minutes. I was unbelievably stressed about the tire situation, but the second Russ got to me my worries subsided and I knew I was in good hands. He was personable, compassionate, and easy to talk to during our drive to a repair shop. I cant overstate how great this company is, and if I ever have car troubles out here in the future (knock on wood), Russs Towing is who Im gonna call.

Mi
Review №30

Fast, friendly, reliable on a cold, snowy, blowing terrible night. They rescued me to get home safe. Price is very reasonable. Make them your first call.

ra
Review №31

Super nice people. Showed up when they said and put up with our 4 dogs. I would recommend them to anyone

Br
Review №32

Awesome service. Russ and Erica went out of their way to take care of us when our car broke down on I25. Great response, great service, and great conversation!

Jo
Review №33

They were there fast when I was stuck in snow off the side of the road . Thank you so nice . Ray is such a good tow truck driver got my car out in a jiffy.

Ma
Review №34

Nice people, fast service.

Sa
Review №35

We had a blown out tire in the middle of nowhere at 11 at night and they came and found us and helped us out! They were super nice and went above and beyond the call of duty!

Ra
Review №36

Extremely professional and very knowledgeable about every aspect of towing and will not tear apart your vehicle at least a third of the price as one other company in Douglas will absolutely treat you as an individual in need not just a pay check do yourself a favor and give them a call will not be dissatisfied.........

-D
Review №37

Way good company, very experienced, fast response and really helpful

Bo
Review №38

Slow response

Information
58 Photos
38 Comments
4.9 Rating
  • Address:990 N 4th St, Douglas, WY 82633, United States
  • Site:https://russtowingandrecovery.com/
  • Phone:+1 307-358-5654
Categories
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations