Walked in today as an existing customer looking to upgrade 2 phones. Was denied service for not wearing a mask. Literally would not serve me so I must give 1 star. Very nice gentlemen and I told him I understand its not his policy but Ill be looking for a new cell phone carrier who wont deny me service for an illness I dont have.

Visited this location today. Walked in, and they were pretty busy. I was greeted fairly promptly so I could register for my visit. Waited around 7-8 minutes I was greeted by Cody Binyon. He was very helpful, and courteous. He made my visit so easy. I would definitely go back.

Extremely fast service! As soon as I walked in I was greeted and helped by Cody.Cody was very polite and helpful. He showed me what my options were prior to making a decision and I loved that! He was able to provide me with exceptional service and do it quickly. It felt very relaxed and I felt confident in the decisions I made. Thanks again! 🙂

Stopped by to ask about getting a screen repaired and a battery replaced. We were quickly informed about the repair process and they helped us set up an appointment for a technician to come to our house and repair the device the next day. Fast service, fast solution. Appreciate how easy it was.

Paden was very helpful, his persistence got through a challenging set of circumstances switching carriers.

The young man scanned my drivers license and he said I cant help you the name doesnt match..... no other questions. I use my middle name on the account. Didnt ask for secure password, social, address.... nothing just wouldnt even attempt to help me.

I went in to add a device to my account. The first guy that helped me said he had to get someone else, so he did. This lady asked for my number to get into my account, then tells me Im not authorized to make changes without the account holders permission. This is MY account Ive had for 10+ years and no one else is on. She took my drivers license and tried again, but said again I wasnt authorized and I needed to bring in the account holder. I kept explaining Im the only one on the account and the only one with access, but she kept denying me. I went to the next store and got in no problem. I wont be back to this one.

Awesome experience all around! Shout out to Daniel who helped us through the entire process of getting two new phones! He made the process easy, even with our slight complications and coming from two different carriers! The staff was incredibly helpful, professional and transparent. We had all our questions throughly answered, without the pressure to spend more or pick a certain option! Left the store with great phones and an even greater carrier! Thanks Daniel and the crew!

Quick to say they couldn’t help me exchange a new phone. Spoke with AT&T customer service on the phone while in store and even though they were given instruction on what to do they claimed they were still unable to complete the exchange. The associate was also rude to not only me but to the customer service representative.

I had the best experience at this location when I went in to buy my new Samsung Galaxy S21. My sales rep was extremely helpful, pleasant, and informative. I think I was in there less than 20 minutes. He helped me right away and got me exactly what I wanted, the best deal for me, while informing me of all of my options. I highly recommend this store!

Worst customer service ever. It as bad as buying a used car.

This store is horrible. They have some of the worst staff. Treated terribly. Came in for a screen protector for my S20 and since a new model came out they have completely stopped carrying anything for this model. The salesman treated me like if Im not there for a new phone that I was wasting his time.

Rosie is awesome! She helped me put on a new cover and was so kind.This store is always great to their customers.

Ive been w/ them 20+ yrs & the ppl there are very attentive when you go in. But it takes forever to swap anything out & to be fair lm not computer literate so they do have to teach me things. What l dont care for is ATTs not being clear on fees and not offering the same in store promotions that come by mail. I wasnt told that when l took out ATT TV that the credit card l put down a small deposit for the box of $20 would then be charged prior to the 14 day trial another months usage fee of $83. I thought it would be paid monthly from my bank same as my wireless bill. So l took it back bc the price goes up after 1st yr too & its a 2 yr contract which l wouldnt mind if price stayed same.CS w/ ATT is top notch though. But you pay for it so expect high standards. They should offer same promos not a day after l get home l get a promo for my deal + a $200 visa.Wireless since being on 5G w my new S20 phones my calls get dropped a lot. Sometimes 5 or 6 times before it goes through. I prefer my S8 to be honest. No dropped calls. So overall l give ATT 3 stars. They have corporate work to do to keep us.

Was able to get the information on who to contact concerning my phone.

Seriously stellar customer service. The employees at this store saved me $600 after my returned phone for an insurance claim was lost in the mail. Jonathan was AMAZING and worked with me to figure out who I needed to call and how to fill out the proper claims to make sure that I wasn’t over-billed. They could’ve shrugged and told me I was out of luck, but they took the extra time to help me out. I cannot thank them enough! These days every penny counts and they made sure I was taken care of. Thanks so much y’all!

Cody & Daniel were very helpful in my vist today and made sure that I got help with what I need. Keep up the great!!!!!

Professional service, Caesar was knowledgeable. overall very happy with this location!

Cody is very good. Cody was willing to work with me to get a cellular camera on the ATT network (Reolink go PT) ,even though there was doubt it would work. ( It did work). Thanks Cody!

Dwayne was very professional and knowledgeable in his telling us our options to upgrade our phone and plans.

I was frustrated the first day after making an online order with AT & T. I went up to the store after a few hours and my order still wasn’t ready and I was told to come back the next day. I came back today and my order still wasn’t ready BUT a representative by the name of Cameron helped me out sooooo well I couldn’t do anything but thank him! He was very patient, kind, and friendly with me. Also, a shout out to Brian the manager for sending Cameron to my rescue! Y’all are great and keep up the AMAZING work! I HIGHLY recommend this store!

Was so bad ! They clearly didn’t want to help us kept coming up with excuses . Went to the location at 288 got help in 5 mins . Wish I remembered the guys name yesterday he was so rude. He had glasses, I just never met someone in customer service so unhelpful. Razor ranch needs some new team members mabey ones that like to be in customer service .

Daniel was fantastic and super patient!

Don’t normally post reviews, but felt highly compelled to leave one today after an awesome experience today with Kayla at the AT&T store in Rayzor Ranch. Kayla was very knowledgeable, and extremely helpful in solving all of our phone needs today!! Kayla has a great attitude, and is such a sweet young lady!!Be sure to request her!

Called for assistance with a frozen iPad. Purchased it and all of our phones there for the last 8 years. Extremely rude on the phone and offered no assistance. Take it to Best Buy. You bet I will and I will be done with ATT.

I had my best experience ever today while purchasing a new cell phone. Cameron Johnson was honest, patient, helpful, and informative. Thank you Cameron.

My 85 year old father went into your store yesterday. He needed assistance setting up his new flip phone because his old phone stopped working. Unfortunately, he was treated very disrespectfully.My father had to wait outside of the store in the 50 degree weather. Other customers were allowed to go in front of him as he waited. Then, when he was finally allowed inside, the associate was rude and belittled him. He told my father in a loud voice that others could hear, you could have done [fixed] this yourself” as he tossed my father’s SIM card on the counter. 😡My father is a senior citizen, not a millennial. If he knew how to fix the phone, he would not have come to this store in the first place! We are in the midst of a pandemic and normally he would not leave his home, but his mobile phone is his only means of communication with his children. [None of which live in Denton.] 🙄Perhaps this establishment needs to be reminded that it is customers and good customer service that keep stores open. I have shared this experience with others and was appalled at the number of fellow Dentonites who have had similar experiences in THIS store! Shame on you for your pitiful customer service and disrespect to the elderly. You don’t deserve a SINGLE STAR. 😒

The people were thoughtful and patient and took care of our issues quickly.

Great service, answered all my questions and hooked me up with a new phone! Wonderful day at AT&T!Thank you Dwayne for making this process so easy!

Dwayne was an outstanding rep and represented your company professionally and so kind and helpful. You have a true gem of an employee.Your good customer for many yearsAlbert Cano

I had a wonderful experience at AT&T rayzor ranch today. Daniel was the representative who helped me and he was very clear in explaining how to do things, extremely patient with an older person and he solved all of my issues. It was an excellent experience.

Kayla at this store was so helpful, kind and sweet! She made what could be a very stressful process a very easy and simple one. Thanks so much, Kayla!

Cameron was absolutely one of the best people I’ve ever worked with at AT&T He was so helpful, very polite, and patient with me. He never once made me feel rushed. Thanks so much Cameron!!!!!

Dwayne was super friendly, helpful, and had an amazing vibe. I was not looking forward to get new lines for my kids but Dwayne made it super easy and answered all my questions. Dwayne had excellent customer service and made my experience with ATT wonderful !! Thanks for the great vibes Dwayne , we love our new phoneAzma Johnson

They don’t pay attention to the customer at all. Too long wait time. Is this same @ other At&t stores. The representatives were not friendly either. Ask me, I would never go to AT&T stores ever again

Forgo calling and adding or changing anything with your phone plan. We had no wait, and a knowledgeable tech help us in less than 20 minutes.Compare that to the over 2 hours on phone being bounced around and on hold to no avail.Go to the store . The techs know their stuff!!

Daniel WAS AWESOME (and so was James) they made sure I got all the good deals 😁

Chris Womack at Denton Tx. Took 3 hours out of his day to out fit our entire family with phones. He was exceptionally professional and attentive throughout the challenges we faced porting the accounts.

A associate whos been working there 10 years plus still hasnt made manager.. Cesar is very rude and disgusting customer service is horrible along with his attitude!

Rosie was the best AT&T person I’ve ever worked with- she was kind, gave us all our options, and helped us navigate the promotions. We were able to get what we wanted quickly and for a great price! Thanks AT&T

Amazing staff and amazing service! Such an easy and painless process that (I think his name was Brandon) help with! I got the iPhone I wanted at a super cheap price and I am so glad I went here and I will always come back to this store! 10 out of 10 place!

Kayla did a wonderful job helping me with all of my phone needs. She is very nice and very friendly. I would work with her again any time.I’m very glad that I came to the A T&T store today. Dr. Gary Taylor

Had a horrible experience with curbside pick-up at this location yesterday. First, I was told they didnt receive an order from me. Then, after going over my order number miraculously the order had just come through. Mind you, I placed it the day before. Well, I presented them with my licence for verification and manager BOB told the associates that it wasnt real and to cancel my order for fraud. After speaking directly to manager BOB and presenting him with another ID, I was belittled and called everything but a liar to my face. I told them I would go get my U.S. Passport for further verification, which is exactly what I did! When I returned I was told they would have to start the order all over again because manager BOB told them to cancel it. I have now been in contact with corporate to escalate this situation because now manager BOB has fraudulent attached to my name when apparently 3 forms of ID wasnt good enough for him. Customer service at this store was poor to put it nicely.

I am a believer in Most Amazing Personal Service and this employee and manager exemplifies MAPS!! Chris and Brian at the Denton location!

Daniel in the Razor Ranch is awesome! Helpful and knowledgeable.

Bob and Rosie were wonderful today! They really helped me out with my phone issues. They made sure I had the best phone and plan to meet my needs. They took their time and was bar none on customer service. Thank ya”lol!

Kayla is the best tech I have been ever used at any store in the AT&T system. This includes stores in Pennsylvania,Kentucky,Florida,and Texas. She will go up the ladder no matter where works. She Knowledgeable and a personality that won’t quit.

Although AT&T does not have the customer service Cingular had, they are significantly improving. Daniel Naffarratte is one way AT&T is improving its customer relations. Daniel was extremely helpful. He took the time to learn our needs and the issues we have with providing technology to our son. Daniel helped us find the best possible deal for our family (including a unique solution) and walked us through setting up our sons phone with all the restrictions and features we desired.

I went in upset with problems I was having with my bill and HATING AT&T for their customer service. I was helped by a sweet young lady named Kayla that put me at ease and helped solve all my issues. Companies need more employees like her that actually care about the customer and the service theyre providing. Her attitude and customer service skills are everything! Keep up the good work Kayla!

Just needed a SIM card for my phone. Kayla was kind, courteous, and very helpful. She seemed like she really enjoyed her job and helping people. Couldnt recommend her more. Thanks for a great experience Kayla!

This store is the reason I give AT&T 4 stars, the people are nice and helpful and I havent had a bad experience with anyone yet. Let me tell you though..., I have the new Galaxy Note 20Ultra and the service is soooo bad! To give you an idea, I was clicking to write a review and Googles telling me that Im offline with 3-4 bars LTE this isnt because of the phone, its the best out there, and I even restarted it and it was still the same service. I mean its not like its a video on Hulu or Instagram...Im on an unlimited plan and Im told that the service will be bad when a lot of people are on the network, which is understandable, but it shouldnt be so bad that I cant do anything that requires the smallest amount of mobile data. Its also extremely difficult to make insurance claims with AT&T, or even do promotions. I dont understand why AT&T online offers promotions that the store doesnt, but then the store offers promotions that AT&T online doesnt. It makes 0 sense to me... I like AT&T when my service works. I go into rural areas a lot, and where most other carriers dont provide service they do. There are definitely pros to AT&T but there are also cons, I hope this review was helpful.

Our rep Daniel was awesome, he has always been helpful and is very knowledgeable with everything, phones, data plans, etc. He makes everything simple to understand.

Christina, Cesar and Kayla are always helpful when we come in. We have been customers of this store since the store opened. Two or three weeks ago my husband came in with an issue with his phone and we were treated poorly by Dwayne. He told my husband to figure it out we recommend this store but not Dwayne. He needs to go through an instensive training on Customer service.

Great customer service!Representatives were very helpful!Thank you!

Kayla took amazing care of me. What a professional representative for AT&T. When I come back I hope to get her again! Thank you :)

I didn’t have to wait but maybe two minutes. And Cesar helped me and I was very pleased with the service that I received. Great customer service! I’m a very satisfied AT&T customer and have been for seven years plus.

Ok customer service.

Casey was amazing! We came in to add a line and he helped us. He explained all our options and made the process super easy. 13/10 recommend coming here

Rosie was extremely helpful! Thanks again for helping get my 93 year old moms account sorted! You are the best!

Casey was very good guy to go to. help me out a lot and had no problems what so ever with him. Answer all my question I had. Diff be using him again on my next purchase. Transfer billing responsibility was a pain in the butt.

I’m giving it 2 stars even though they were able to resolve the issue, there was Poor customer service, Manager was rude and clearly let his emotions get in the way of providing proper customer service. They Did not show a willingness to try to resolve the issue until I asked for it.

Excellent service and patience from the reps!

Faster than I thought and a good experience

I have worked diligently to improve my credit.As grateful as I am my son-in-law carried me on his family plan, it was time for me to get my own account.The staff understood my quest and worked to facilitate me!!

This place is awesome! Had a wonderful experience from start to finish. Greg B was our sales representative and was beyond helpful. I had several phone options I had in mind to purchase but after his fantastic customer service and knowledge, it was then an easy decision to make. He is highly professional. Highly reccommened this location and to go through Greg. Awesome experience, 5 stars!!

Kayla helped me upgrade my phone and was super helpful and sweet. She was very outgoing and knowledgeable. It was overall a great experience with even better employees!

Kayla is always very helpful. I have been coming to see her since 2013. She is always a great help

Casey was so helpful and patient with us old folks. He transferred everything from our former carrier and former phones to the new. He answered all our questions. We would happily use him again.

Finally, took the time to go upgrade my iPhone and Kayla assisted me in the whole process. She was super friendly, helpful, and efficient! Overall it was an exceptional experience!

Jonathan was awesome and patient with me. :)

This store was extremely helpful. There seems to be a huge difference between a Corporate store and an authorized dealer. Christina helped me reset my insurance replacement phone when the other store refused. She did not seem to be irritated when it took longer than she expected or put off by my questions. I appreciate good service and this store will be my go to even while driving past two others.

James, Cesar is super terrific. He must be commended for his customer attentiveness. He is another reason why I stay with ATT. (STAN SKINNER)

I recently visited the AT&T store on University in Denton, Texas. I was serviced by Christina, and she was wonderful! I upgraded my mobile phone and her professionalism and friendliness were outstanding during the process! My husband and I like her very much! Whenever I return to the University store, I will look for Christina!

Update : the general manager called me and asked to go over the problems we had. He was honest about what could have been done differently, and promised to review everything with his employees. Also, the store by the mall treated my wife great. They got my wife the phone she needed on the spot and she is now happy.Horrible customer service. We have had many problems getting moved from Verizon. This guy Dwayne gave my wife a phone with a defective screen without opening it. When we came back he tried to send us to Apple. I had to have customer service call and tell them to give us a new phone. That is very poor service. When the phone never came in, I called the 800 number and was once again told the store could have helped me but did not, and they had to annotate my account with instructions. The store finally ordered my wife a phone to be shipped to us. Then it never came. When I called to ask them to reach out, Duane brushed me off. When I asked for his name so I could go up there and talk to him about his poor attitude, he hung up on me.

Daniel was awesome. ..took the time to explain everything, transferred contents for both new phones. . . He is absolutely the best . . .

Kayla is one of the most professional, kind people I have worked with. I have been working with her for years!I do not go to any other stores other then the Denton stores because I work only with Kayla.I only a business and I know what it is like to have such a great employee and AT&T is lucky to have her.Sincerely,Carol Hedtke

This store is awful. Do yourself a favor and avoid this corporate location, if you can. My mother and I visited this location twice in one day and ended up leaving, having bought nothing, only to visit the Alliance Town Center location the next day and buy 3 new iPhone 11’s and more.The salesman Dwayne straight-up lied to my mother about how the trade-in policy operates either in order to make a sale or due to lack of knowledge of company policy. The manager, Mike (I think), sat around doing nothing while a line of customers waited for service. We waited for 2 hours and then left. The people in front of us in line had been there for 4 hours.Mike could have helped someone out or at least walked over to check on ANY of the customers, but he didn’t. Having worked in management in retail in Rayzor Ranch, myself, I would have been embarrassed to say I was the manager of this location. I can tell you that this place is so poorly managed and their customer service so lacking, that it’s worth your time to just drive all the way to Fort Worth. If you aren’t opening a massive business account, you can expect to be ignored and/or disrespected.I took the time to write this and I never do that. That’s how bad this location is. Just drive to Fort Worth.

Love coming to this location and working with Kayla. She’s helped us for many past phone upgrades or billing issues. She’s awesome!

Staff were very friendly. Abided all the Covid protocols during my visit. They help me get my problem resolved.

Excellent Customer Service!! Friendly even in the mist of COVID-19! Highly recommend this location

Place always only has 2 people working max. And they don’t have much in stock and tell you need it ship, I can do that online order. I’m not spending hundreds of dollars to wait for something to come in the mail. Go elsewhere to another store. Not worth the wait and waste of time sitting there. They also don’t greet you and take your name. So you gotta play the I think I’m behind this person.

Bob is awesome!! He sure knows how to give great customer service. KUDOS to Dwayne for also taking great care of me. Kayla is a rockstar They wont steer you wrong at the Rayzor Ranch location!

At&t

Cameron and Kayla were very helpful getting me a new phone and helping me set it up! Everyone was friendly and knowledgeable.

Casey is the best! He was so helpful, honest, and efficient! I highly recommend this store and ask for Casey!

Daniel was amazing! Very helpful, friendly, and kind. We had a great experience with him!

Poor customer service. Had a man named Dwayne try to help me. He said sorry we cant take that card, go get a new card and come back. I told him it was a Capital One Credit Card thats accepted everywhere and didnt want to get a new card. He said then bring cash and proceeded to get up as if that was that. Highly suggest another store if possible.

Casey was great here at the AT&T store in Denton,TX. He helped us so much and gave us AWESOME advice! I highly would recommend him!

Casey at the at&t store was super knowledgeable and helpful. He provided great customer service and deserves a raise!

Manager James Weddle provided me with excellent service. Helped me pay my bill and helped me reset my email account. Im very satisfied with AT&T and this location!

Kayla was very helpful, full of knowledge and so kind. She helped me in every way. I loved her smile and care and walked in unhappy and walked out happy!

I’ve been to this store numerous times. Each time has proven to be a waste of my time. Their answer for anything and everything is “oh I’m sorry to hear that, you’re going to need to call ATT customer care. We can’t help you in the store with that.” If your an ATT customer, then you already know what a joke their customer service line is generally. You can expect for them to mess up your account. Empower your employees to do the right thing.

Daniel was so very helpful. He helped me get all set up with my IPhone 11.

Rosa, the young that helped me was very knowledgeable about the product and pleasant and patient to answer all my questions....

Great customer service, above and beyond provided specifically by Mason. I’ve had many issues that have brought me physically to the store several times this week. The entire team has been involved and a pleasure to work with. Thank y’all!

Went in to take advantage of a BOGO deal. Our representative Mason was the best. We came in the day before and there were two belligerent customers that were arguing with one another. He quickly defused that situation then helped us with our situation that was holding us up on getting our new phones. Every time I go back I’m going to ask for him to help us.

Wow....the number of glowing referrals from friends and family sure are helpful....LOL. i have been to this store too many times - its horrible - about to go again today....will update the star rating accordingly

I received poor customer service at this location while I had my phone activated since my other one shut down on me. The whole time I was there the salesman made me feel as though I was wasting his time and a bother. So, I went across town to the store on 288. I was treated kindly and professionally from the start at that location. Much better customer care across town!

Daniel was awesome! He knows his stuff, and he is extremely sweet.

Kayla is very knowledgeable, professional and caring. Definitely ask for her when you come in!