Helpful staff and great selection of tools/equipment you’d expect to find in a hardware store. Convenient location. Nice spot to pick up some stuff for a few weekend projects… happy to come here again.

Its an old school hardware store that has a pretty good selection of stuff. The prices are running anywhere from 20% to 25% over what you would find at a box store. The pricing on hand tools , sockets, wrenches was very high.

What I Love about Zettler is the small town, customer service driven, personal experience that you experience when you visit. But mostly the shopping experience is very focused. While they have a surprising variety of items including hardware, home goods and gardening items, I went there to have keys made which is another service they provide.

Great for the quick to pick up needed items.

Awesome store they have almost everything home depot and lows has. But in a much smaller package..love the convince 👍👍

Nice store, they have everything you can imagine. They are very helpful.

There’s usually somebody to help you as soon as you walk in the door. However they never seem to have the part I need or it’s out of stock or they’ve misdiagnosed the part that I need and then it’s out of stock. So maybe the part I really needed was in stock before I left for a different hardware store. We will never know.

A friend of Mine and I went there but We Couldnt actually go in and shop.. You see Hes in a Wheelchair.. and Theyre store is Not Wheelchair Accessible.. They have No Wheelchair ramp.. Just Curb.. No way to wheel My friend up in. I thought it was a Law Somewhere that Every Store/Building Had to be Wheelchair Accessible.. I guess Not. So We left.... and went to Walmart.

**Support local!***Great local hardware store. Good selection, fair price, great employees.

No frills no nonsense mom and pop hardware store one of the last of a dying breed. Great customer service and theyre always willing to help with whatever you need.

Small neighborhood hardware store - but awesome people and extremely friendly, knowledgeable, and helpful. I always come here first before going to the big box store if they do not have in stock for what I need.

Manager Tom says, Don’t come back, to the customers who like to return anything. They made me visit them twice to return a small item worth less then $15 and then made me wait. Of course I was not happy, then he told me don’t come back. What customer service!Trust me, I won’t be returning.

The staff is so kind and great service!

I have shopped here before with varying success mainly because I like to support small business, and in this case a mom and pop hardware. I did not have that experience.While the floor worker did approach me when I walked in, he was not able to assist in any way, and barely qualified to work at a lemonade stand, let alone a hardware store. I needed a bolt and 3 nuts and had an example of the broken bolt that I needed. With his mask around his chin, the worker proceeded to look through the bolts in a completely non-sensical fashion showing me several examples of bolts that were nowhere near the diameter or length of the one I needed, and each time I indicated this, he basically shrugged it off and went back looking for more. After about the 5th selection (which again was nowhere near what I needed) I told him I would just look myself. I found what I needed after about 10 minutes, and went to the register.The register associate must have been new (we all start somewhere) because he didnt know how to ring up a nut or a bolt from the little plastic baggy where I had written the information. He was also chin masking it, but proceeded to touch his lip (this would be disgusting in a pre-COVID world, let alone now) and then my baggy to ring me up. I will give the floor associate credit for at least showing him how to do that. There was no hand sanitizer at the register, so I left a dollar bill, picked the bag up with my knuckles to dump out then contents, grabbed it and left.Look, I get it, small business, conservative politics, the virus isnt real, and even though I disagree with that, I still support small business. But if you want to actually stay in business then follow some health regulations.

Awesome local hardware store. They have a lot of items you cant find at a larger hardware store.

Worst customer service experience ever the 2 kids in the front threatened me with physical harm,because my receipt was past 30 days due

Go to local hardware store. Always friendly

Great service, every time!

This place is great. I only gave them a 4 star because they are land locked and kind of small for most modern hardware store. With that being said, they do a great job of hands on helping you find what ever you need.It has a little of the mom & pop shop to to it and that just adds to the character of the place.If you need to go to a hardware store, this is a great place to choose.

Will get what you need 🤠

This Zettlers store is a great place to find any hardware, tools, or gardening supplies. The prices are great, and the staff are knowledgeable.I would give this Zettlers store 5 stars, but the aisles are kind of tight. This makes it difficult (not impossible, but difficult) for my wheelchair-using wife to navigate through the store. I often leave her at home or in the car when I come to this store because of the tight aisles.

The guy cutting a key for me took extra care to make sure it would work for me, which it did! Thanks!

Great service.

Tom was so helpful and he took the time to fix the problem for me. Thank you, Tom - caster went back on, no problem. Youre the best!!!

Friendly, helpful staff. Difficult to get to their parking lot because of construction work on new apartments.

Super helpful staff and a pretty good selection of tools and parts. I make several runs a week to Zettler. Theyre a great option if you know what you need is a fairly common piece of hardware.

Always super helpful, even when they dont have the thing you need.

The people working there are always nice and ready to offer help and advice. Their prices are fair and their selection is good. It saves you from having to go to a warehouse size store like Lowes or home Depot. I do recommend this place.

I bought a replacement tub drain cover, and asked that the bent up original one be put into the bag with the new part. Get home and nope, not there. I tied the bag as I left the store so I KNOW it didnt fall out, no hole in bag. Called back to see if it was there and the denials began and ended with dont accuse my employees. And the new part doesnt fit, any way, so now I get to run this errand all over again, without the original part to match up to a replacement. A little kindness and well look for it would have gone a long, long way.

I called asking if they carried a water solenoid for my fridge. They said they do. Drove about 30 minutes there and they did not even stock them. Said he thought I meant a shut off valve!? If I meant a shut off valve I would have said that. I like going to zettler stores because their employees are normally knowledgeable but definitely will never go back to this store.

Excellent neighborhood hardware store with easy parking and accessible customer service. Good selection of well organized products.

All employees wearing masks. Not crowded on Sat afternoon. Plenty of vegetables to choose from.

Staff very helpful.

Great place. It has real old school hardware store feel. The worker I talked to was friendly and helpful.

Good grief! One of my worst retail experiences ever. I recently bought a small sprinkler for $13.49 at the Kenny Road Zettler’s. Well, the sprinkler was defective. I used the sprinkler one time for about five minutes and it was obvious that it was defective. So I tried to return it. I had the receipt. The person at the counter couldn’t process the return so I had to wait around for the manager to saunter in from the back of the store. When he finally came in he was not friendly and not nice, questioning me like I was trying to pull off some kind of sprinkler return scam. I patiently gave him a very clear explanation of what the problem was; he finally seemed to accept that but then said he couldn’t process the return because I didn’t have “the original packaging.” Seriously? For quite a few years I’ve spent hundreds of dollars a year at this store. For $13.49 spent on a defective product they’re going to turn away a long time loyal customer? I’ve never had an experience like this anywhere else. I’ll never shop at a Zettler store again.

The point is a pretty good place to find household tools that you may need

Inside is much bigger than I thought, very friendly staff helped me find what I need. Excellent experience!

Id be careful getting a key made here. I needed an extra chip key for an older honda, I got it made it here (it was $100) and it jammed the ignition which cost me $500 to fix. Still no extra working key and down 500 now..Ill go straight to the manufacture from now on when possible.However, other than this rather costly key issue, the store is great and I still utilize it.

Excellent service and value for money, Im very happy to recommend this company. Very fast delivery. Reasonably priced.

Generally helpful if you can explain what you need. Prices are comparative and material is top shelf. Closest you will get to an old neighborhood hardware store.

Great old fashion hardware store

By far my favorite hardware store. While it may look small from the outside, they have a great selection. I always find what I need without getting lost going up and down aisles like I often do in other stores. The staff is very knowledgeable and helpful about answering questions and recommending what tool or item would work best for all of my random projects!

Great customer service 👍. Very friendly staff. Also very knowledgeable!

Always ready to help, found a solution that will give me a door stop on the top of my back door using a hinge and extra long screw

Great place friendly greeted upon entry. Even have that smell from my childhood of the hardware store

Last Friday I purchased a tape measure which was the wrong size and the contractor said that they needed a larger one and purchased it themselves, I take the tape measure back with the package and I was told that I could get a gift receipt even though on the receipt it clearly states no purchases after 30 days and it had only been four days. It’s not the $10 that the tape measure cost but it’s the principle of their policy and not following it.

Large variety of items in stock for a local hardware. The staff has always been very helpful, saving me search time every time. One minor area for improvement - checking out with misc. bolts and screws has taken a while several times, with staff apologizing for the computers being slow. Fix this and its five stars!

Great hardware store, although hard to navigate the parking lot/entrance if you havent been there before.

Great local Hardware store! Buy Local! buy Ohio!

This place has the best selection in any hardware store Ive found (seriously, way better than any of the big box stores, especially for things like lamp sockets and electrical supplies). Plus the staff are incredibly helpful and knowledgable and the friendliest Ive found. Highly recommended!

Quick and friendly bunch of workers. I will be shoppinghere instead of other hardware stores now.

Knowledgeable employees always ready to assist..they do greet you coming in and ask if assistance is needed but its not irritating like some other stores..

No complaints. Friendly and helpful service. Pretty good selection.

Very helpful employees. The prices are a touch high when compared to big box home centers, but I dont mind paying a little extra on small ticket items if it saves me some mileage.

Very helpful, knowledgeable and friendly staff. You will get superb service that outranks any large hardware store!

Great selection of hardware parts, convenient and consistent service.

Ive been going to Zettlers for about 10 years. Everytime I go there its for a couple things. Everytime I end up buying much more because I end up finding products you just dont see anywhere else. Staff is friendly and always willing to help you with anything you need. It might be smaller, but the quality of products is so much more.I highly recommend going in to appreciate what they have to offer! P.s (Best cleaning solutions in the city)👍👍

Classic hardware store that has everything that you need with the expert knowledge to support their products!

Best hardware store ever. Friendly personable experience and they have everything the big stores do.

You can get everything you need

Great service and great selection

Helpful and friendly staff. Easier and quicker than going to the big box Hardware.

Very helpful staff. Broad range of items. Sometimes you get a high school employee who makes a bad recommendation or misrepresents a service, though. Still, four stars overall

Best place to have keys made or finding that one bolt or item that you need for your project.

Please, please do yourself a favor and go to Zettler Hardware instead of H.D. - the staff is friendly, go out of their way to see if you need help, and ACTUALLY KNOW WHERE THINGS ARE! So, in my experience you can get what you need in half the time and way less headache, and their selection is just as good for household needs - theyve always had whatever I came in for.

Great staff, they actually know things and can assist you. Very helpful.

Good hardware store and they do repairs

Enjoy visiting this local hardware store. They have everything I need!

Excellent customer service! I received help and found exactly what I was looking for!

Nice variety of items

Old style hardware shop and staff to help

Nice old style hardware they have just about anything you would need and you dont have to walk for miles to get to it like the big box stores and I always enjoy a little bag of popcorn.

Very nice people...always ready to help you find, or carry something. If they dont have it in stock, they will order it for you.

Great service

Nice local owned store, super friendly staff!! its like an old school hardware store. They even have popcorn, but needs new carpet.

Had what I needed, helpful staff pointed me to it, was a good price

Mall and Paul little store it is

Excellent service and quality products.

Placed a special order a month ago... The original order was messed up, and never got placed. I understand mistakes happen sometimes. They assured me it would be taken care of and they would call when the order came in the following week... Still waiting.Called back 10 days ago requested a manager return my call still nothing. Worst customer service ever! So much for supporting a local store, guess Ill get my refund and go the big chain store.Frustrated!

Great customer service here.

Great little hardware with good inventory and service

They literally have anything you need. Amazed

I just stopped in for bird seed and I didnt go in. A friend did. I know nothing about it.

Helpful staff

Very well stocked, with generally helpful and knowledgeable employees.

The staff is extremely helpful and why I keep coming back.

They were very helpful in helping me find the right tool, when the one I got failed. Great inventory.

Average small hardware store. Friendly helpfull staff.

Good old fashioned hardware store

Very helpful staff.

Bit expensive but great when you need something quickly

Good folks, great selection for the size of the place. They were our go-to shop for our renovation.

Pretty good selection of Ball mason jars

Support mom and pop hardware stores! Super friendly and knowledgeable staff.

Nice staff and decent selection.

Everyone was very kind and helped me from the moment I stepped inside. They didnt try to sell me up on anything, just gave me what I needed.

They always seem to have what you are looking for!

I got an amaryllis for my Christmas present. The bulb was rotten. Forget a refund!! They wouldnt even do an exchange!!!

Excellent. They had what I needed and even cut it for me.

Very helpful staff