I had the best experience at Phil Long Ford. I worked with Veronica and she was spectacular. The entire team who helped get me into my car were professional but also very welcoming which isn’t something you see at car dealerships a lot. I appreciated everything they did for me from helping me find a car to making it so I got my payments affordable.

Easy buying process. This is our second cpo Lincoln, and the 6th one we have had. Price was the best compared to other CPO vehicles with similar miles in the state.The salesman Derrick Owens was very professional and enjoyable to work with. I would not hesitate to recommend him to anyone.My advice- if you are looking for a newer Lincoln with a warranty at independent dealers - check the CPO cars at your Lincoln dealer. The cars might be cheaper at some of the other dealerships, but when you add in the cost of the aftermarket warranty you are spending more money.

PERFECT SERVICE AS ALWAYS!! LOVE THE PICK UP AND DEL!!

A faulty ride strut was a warranty issue. The part was in stock at another branch of the dealership. It took 6 hours to get the part into the shop and then 45minutes to install it. All the while my wife was delivered to a shopping area by a Lift driver. The Lift company left her stranded in the rain and never did respond to a request to be picked up. If the dealership is going to subcontract out customer courtesy cars for customers pick one that will perform. The dealership finally sent a car to retrieve my wife so she could go to the dealer and get the car. The part was in Colorado Springs and could have been picked up by anyone in an hour. Send a runner to get it rather than leave a customer stranded for most of a day, 8 hours, that could have been fixed in 2 hours. The service writer was trying to do right but all the ancillary people meaning parts people and the management team are letting the good name of Phil Long Lincoln down. It is the customer keeps coming back that’s important.

We were fortunate enough to have the help of Rick on our Purchase. He went out of his way to ensure we were not only comfortable, but happy with every step of the process.Thank you Ford team. We are genuinely grateful.David

I took my MKC to Lincoln because my check engine light was on. That was taken care of. They also inspected my air filter and stated we needed to replace it. My husband said he would change it himself (to save some money). My husband looked at my engine the next morning and the air filter cover was not secured. In fact, the bolts were stripped and he called Lincoln. What happened after that can only be described as the run around. Its not our fault because you didnt bring it back the very next day. We were told to bring it in on Tuesday. Conveniently, that rep called out. Another rep said he had a dilemma because he couldnt say that we didnt cause that. Then, the tech that worked on the air filter happened to pop in, to say he noticed it but didnt say anything because he was in a rush. Really?? Unacceptable. Really not happy with the customer service. If I could give negative stars, I would. We were

Everyone we worked with was very professional, very informative and doing what was in there power to help us successfully get the vehicle we were going for.

It was a very nice experience from the online inquiry to the follow up text messages. I had a scheduled appointment and Terry Bassett our sales associate was absolutely great to work with.I contacted Terry with a concern and it was handled with the most efficient attention. I would recommend this dealer however, I would recommend Terry Bassett he was a pleasure. Thank you:)

I can easily say this was the most professional and adequate vehicle purchase of my life. Those at Phil Long made the process so seamless and efficient. I appreciate their attention to detail, as I was in a rush to purchase a vehicle. Their customer service is on another level. I highly recommend them. You will not be disappointed.

Daniel is the greatest . Such a great technicalSupport plus indeed finishes allMy needs whatever it might be .

Bought a used car here. For $20,000 you would think they could trouble themselves to wash the car. Noticed when I left it had less than 1/4 tank of gas. Embarrassing. Staff was friendly.

I recently brought my Lincoln Navigator into Phil Long Lincoln and could not have had a better experience. Kasseday and her team really took care of me and fixed my motor in a very timely manner. The updates and customer service was top notch and I will continue to do business with them in the future. I 100% recommend them to anyone that needs help with their current car or a new one! Highly professional and customer service friendly! Appreciate everything you did and continue to do!

I brought my new nautilus black label in for some kind of protective sealant, I never fully understood what it was. I assumed they would wash my car down before doing the work, but they only washed the spots they worked on and left the rest of my car dirty and smeared with whatever they use to apply the sealant. Then I was told I could not wash it at the car wash for a month. So now Im riding around in a smeary mess! There is a distinct line where the sealant was placed and when I questioned Jessica about it she said youll never notice youll get used to it. The service I had when I bought this vehicle 4 days prior was great. Not so much after. I love my new car. Thank you Vicky Bitler

Called the service department yesterday to ask if there was a manual release for the tailgate on my Navigator because the power wasn’t working.Service guy said no , I had to bring it in.I live 100 miles from the dealership so I started poking around and there is a manual switch in the tailgate.If you would like to know where it is let me know.

Phil Long Ford/Lincoln provides outstanding customer service and quality window tint. A special thanks to Tony in the Lincoln service department for taking care of me and making me feel like a valued customer. They provide the most competitive pricing for ceramic window tint in town. The rest of the staff are amazing as well. While waiting for the tint to be complete, we leisurely browsed at all off the vehicles on the lot and didn’t feel bombarded by salesmen/women. In fact, everyone we encountered, we just had friendly conversations, making our experience very enjoyable. I highly recommend their services as they are very customer friendly oriented. Thanks again Tony for taking care of me!

Tony and Jess were amazing to work with. I have a classic Mustang that needed a paint touch up and they were EXTREMELY helpful!!

This was our first experience with Lincoln, an it couldnt have been better. Dustin went above and beyond and gave us a great sales experience. Tom, the manager, also made this such a pleasant process. This was by far the most pleasant car purchasing experience weve ever had. Highly recommend!!!! Thanks Dustin and Tom!!Additionally, Daniel in the service department has always taken good care of us whenever service has been needed. Good experience overall with this dealership.

Shopping experience was great. upgrades in the facility could greatly improve the ambiance, as there is only one bathroom, and no snacks were readily available. it was also observed that the ramp did not enter the building directly without steps involved. the music on saturday was loud, which made it difficult to hear and to concentrate....improved on tuesday.the staff was great. thank you for the wonderful car and service.

Transmission went out on My MKX. Had to be hauled from my home. Called Phil Long Lincoln and car was picked same day. Service was scheduled for some time the next week but I got a call the next day and a vidio showing me the problem which required ordering a parts. Picked up the car yesterday and its running fine. Good job guys.

Phil Long Lincoln service department was very friendly, accommodating, and thorough servicing my Navigator. I appreciate they picked up my vehicle and returned it to me.

Thank so much Mr. Robert Strange. Mr. Strange made sure we were comfortable and took us straight to the vehicle we wanted. He even stayed after hours to ensure we left with everything we needed including the functionality of the vehicle. Outstanding person, I HIGHLY recommend you to go in and ask for Mr. Strange!! Matter a fact, read his Ebook, Undercover. Phil Long Lincoln would recommend him to anyone... Thank you again Mr. Strange!

I purchased a Lincoln Aviator with Bill Kornder and Costco Auto. The experience was good and Bill was thorough with delivery. He made sure to go over everything the Aviator does. Stayed with me through the purchase even when the finance manager came out to discuss further options, usually they take you to another room and you lose your salesperson at this point. Even that process was quick and easy.

I had a wonderful purchasing experience here, Derrick was extremely helpful, and everyone was so knowledgeable and they made this process an extremely easy one. I would definitely recommend Phil Long Lincoln to my friends and family in the future.

Our original salesperson left sometime in between me ordering a vehicle and it’s delivery, so there was some brief confusion, BUT Robert efficiently and patiently took the reigns to completely take care of us. I personally really appreciated having to spend as little time as possible at the dealership and everything was very quick. Great experience! I’d highly recommend asking for Robert as well!

I would like to sincerely thank the Phil Long Lincoln Motor City team (particularly Tom G., Tom R., Angel, Dominic, Lindsay) for its tremendous customer-focused professionalism. I walked out with an incredible Aviator and a fond memory of the superb people that treated us so well.The team, especially those mentioned, from the start made the experience of buying a new car refreshing. We felt no pressure, and were presented with detailed vehicle and financing information, including answers to many of our questions, which gave us the confidence we were purchasing the right SUV from the right people.I would absolutely turn to this impressive team again when looking at my next Lincoln. Thank you!!

Dustin was an awesome salesman and helped us out a bunch. He was super super amazing he helped my boyfriend get the car he wanted and didn’t push us to get a car nor did he ever push us towards other cars or try to push us off on someone else. He was by far the best salesman I’ve ever talked to and met in my entire life I have bought well over 40+ cars whether with family or friends and I haven’t ever met anyone so nice I would return again just to speak with Dustin and purchased another car with him he is amazing at his job and I am very happy I had gotten paired with him.

Wonderful customer service! Michael Acuna really help us out finding the perfect vehicle for a great price! I’ll definitely be buying from here again!

They kept the car the way I brought it in and Spencer was super cool with me and keeps me wanting to comeback any time I need Any thing on my car

Very timely and professional services provided. Proud to be a member of this team.

Great service, on time, finished early, car was clean. Best of all great employees and communication during service.

The individuals at Phil Long Lincoln were exceptional. Both the salesman, Bill and the financial specialist, Ted Sykes were extremely pleasant, knowledgeable and anticipated my needs in warranty coverage. Even though the sales process kept them at the dealership after regular closing hours, they never made me feel they were inconvenienced. Although it still takes FOREVER to do the paperwork to purchase a vehicle, they made the experience enjoyable.

-Review for service only-Daniel was my service advisor and was one of the best Ive ever dealt with. I hate service centers I always feel like some mystery repair comes up but Daniel was honest commuicated very well and even found some additional recalls on my car I wasnt aware of. If you live in the springs and need quality reliable work done on your lincoln give Daniel a call!

The service itself was good, professional however it took four phone calls to Phil Long Lincoln to finally get my appointment left messages on my prior three calls without getting a call back?

I had a great car buying experience! Michael was very helpful in finding the car that meets my expectations. If your ever looking for a car I would highly recommend asking for Michael!

Eric did great helping me find a new truck. I am very happy with my F150. I would shop here again.

The Phill Long Lincoln dealership provided great service on our Lincoln MKX. Daniel in the service department has been my go to guy. Always professional and provides expert advice! Thanks for the service department treated us like we are family.

Spencer and staff are wonderful helping me out when I come to get my car serviced. They never make me feel like I need to spend more and always have honest intentions. Thanks for taking such good care of my car & me!

Excellent work from Lincoln service department. Thanks to Daniel for his professionalism and communication he was able to get me in for a fast diagnostic and repair. He continues to be knowledgeable about any specific recalls to my specific car and always makes sure the vehicle is returned cleaner then when they received it. Highly recommend!

I wanted to express my appreciation of the superb level of customer service provided to us today by Mr. Robert Strange during our purchase at Phil Long Lincoln. As always Mr. Strange was very helpful, courteous and efficient. You are definitely my go-to for purchasing vehicles. Thank you for all your help. See you next time 🙂Blessings,Karla

Robert and Tom were wonderful to work with! They were so patient and helpful throughout the entire car buying experience! No pressure sales and they genuinely wanted to ensure I was completely satisfied with my purchase. I would highly recommend this dealership!

Daniel and his team are the greatest! They provide video clips as your vehicle is being serviced, as well as updates by text message. They are friendly and happily answer any questions. I couldnt be more pleased.

I only work with Ted in financial and Robert strange now. They are amazing people! They are more for you than the money and that makes a great seller. I truly recommend them.

They made the buying process easy! Had the vehicle on the showroom floor ready for me to drive off once all the paperwork was signed. Great dealership to work with and a shout out to Richard Strange for making it go super smooth!

Spencer did an “Outstanding “ job making sure everything got fixed on my Lincoln. Thank you for the wonderful customer service.

I bought a used car from them. Their salesman lied about the condition. Owners manuals and accessories were missing from the car. No response from the dealer. No attempt to correct. Nothing but lies. Run don’t walk to another dealer. Snake oil salesmen.

Spencer and his coworkers did an excellent job zero the complain about, everything to be thankful for. Very professional and very helpful

Brought my car in for an oil change. I got a very nice loaner vehicle so I could continue my errands for the day. Worked with Spencer and he was real nice.

I was elated after the service rendered to me and my 2017 Ford Escape from a recent visit to Phil Long Lincoln Service Department. Major repairs was performed on my Escape and returned to me in a timely manner. I am also grateful for the loner vehicle that was made available to me which able me to continue my daily activities. Keep doing what do in taking of your growing customer base. Thanks Again,Leon Thomas Jr.Very very satisfied customer

I originally contacted this dealership about a used truck posted on their online website. I went to the dealership and they couldn’t find the truck. I waited about a week and they still never found the truck so I decided to purchase a brand new 2020 F-150 Lariat they had on the lot. Prior to purchasing I noticed scratches on the front passenger side fender. The salesman Dustin assured me it would have to be fixed because it was “lot damage”. I agreed to buy the truck and in the contract, in writing, they were supposed to fix the scratched fender. Also in the contract, in writing, they agreed to ceramic coat the vehicle for me. I signed the paperwork and made an appointment for the work to be done and took the truck home. I bring the truck back for them to fix the fender and apply ceramic coating and they tell me they have found a dent and it will be a couple days until it is fixed. I said that is fine and to call me when it was finished. 3 days passed and I get the call that the truck is finished, so I go back to get it and what I see is extremely disappointing. They did not fix the scratches in the fender, they did not ceramic coat anything. All they did was let an inexperienced, bottom-of-the-barrel “detailer” “wash” my truck. Now the entire clear coat on the truck is covered in micro-scratches. And it gets worse, I get in the truck to take it home and there’s literal pieces of plastic fender liner INSIDE the truck on the carpet. They couldn’t even put the truck back together for me. I highly recommend you steer clear of this sneaky deceitful dealership that does not hold up on there ends of the deal. Extremely dissatisfied to say the least.

I went to Ray at Phil Long. He got me exactly what I was looking for! I’m so happy to work with him made everything easy during a difficult time. I would recommend anyone to go purchase a car. Also so friendly and understanding. Thank you so much forEverything!

Spencer, was great to work with. Kept me updated and listened to all of my concerns. I had a very good experience.

Robert Strange displayed exceptional customer service while helping our family secure a vehicle on October 3rd 2020. Hands down this experience was flawless, his patience and answering questions demonstrated that he really cares about his customers experience. Thank You Robert !

The overhead compartment was completely replace due to leakage of some gluing products. The Job was completed very professionally and only took one day. Excellent work. Thanks Rick Chandler

It is a great car. But should have been maintenance apparently better before selling it. The alignment is apparently off, oil light keeps saying it needs changed....hoping they actually fix it and make it right because I will be mad if I have to pay for something that should have been done before buying the car.

As always Daniel took my vehicle in and the service team did a GREAT job I love coming to the dealership as they always treat me like family. Thank you

Our salesman was awesome!!Ask him the T-Rex joke!!Seriously, he worked so hard to get us the vehicle we needed!

Excellent Service. Austin orchestrated all the work with various departments and delivered the final product as promised.

Great thank you

Contacted Phil Long in regards to my F350 having the death wobble issue, and I was immediately comforted that the dealership was aware of the issue and had handled several death wobble issues in the past. After a couple of days at the shop we took it for a drive the steering was a little loose, the mechanic who did the work went with me on a second ride to see and feel the issue. After a little more fine tuning I was contacted that the truck was finished. Everyone from the first phone call to the final delivery of the truck was exceptional. Thanks for making a satisfied client happy.

Another great experience with Robert Strange and the crew at Phil Long Lincoln. Love LOVE Love my 2019 MKC. The service department took great care of her!

Spencer and the whole team were fantastic!

Spencer is awesome. Very friendly and helpful.

I have never had a problem with this service department, and this is my second vehicle I have taken there.

Ray was great about ensuring I was getting the right vehicle and the right deal! Thanks Ray and Phil Long Lincoln!

The customer service was EXCEPTIONAL - Thank you Lou, you were kind and patient. All staff were friendly, understanding of my needs, and totally worked with me. I recommend going here if you are looking for a great used vehicle.

While I was extremely impressed with how Spencer Babb and Alexis Frost kept in communication with me, got me a loaner car for most of the time my car was in the shop, I wasnt impressed with Fords constant request for proof that my engine had a crack, getting parts, and all the other prove it to us steps they took. I was without my car for 1.5 months, however am grateful to Spencer and Alexis for getting me a loaner for part of that time.

Long story short I sold my truck to them on the 10th of November, it is now December 4th. I was told not to make a payment because my next payment date was two weeks out and the loan shouldve been taken care of. About a week later They told me I only signed one power of attorney when I clearly remember signing two. I was told everything is good for the loan but needed to sign the second one so they could sign the title over when they got it.. I went in to sign the second one about two weeks after the initial date. It now has been 2 weeks since signing the second power of attorney, and I have called multiple times to ask about where we are in the process. Since then I have not been able to get calls back after leaving messages, and no call back after finally speaking to someone. Now I am getting collection calls for my loan and need to make payments on this loan as well as my new vehicle loan. I have great credit and this is putting me in a terrible financial situation. Now I have to choose to take a credit hit or make double payments. Not good for a parent with a new born. Hopefully someones sees this review and actually calls me back and takes care of the situation.

I absolutely loved the service at Phil Long Ford! Very helpful and very professional staff. Most of the deal was done from the comfort of my own home.

Was pleasantly surprised with the responsiveness of service team! Left very happy!

Outstanding internet sales. All documents ready for signing upon our arrival. Will definitely buy here again

This dealership made leasing our Nautilus one of the easiest, straightforward and professional car deals we have ever made. It was an hour and half drive to Colorado Springs - well worth the drive to turn in previous lease vehicle and release a new one. Terry was not pushy, he took his time with us through several cars.I light of the virus, this dealership took many precautionary measures. They limited where customers could be, wiped down EVERYTHING as we went along, right down to pens we signed with. Definitely not the closest for us, but definitely the best.

Been at fort Carson 3 years and they made sure me and My MKZ was taken care of always love Phil

Normally, buying a new car is stressful and not much fun. This time, for the first time ever, we had a enjoyable experience mostly because of our Sales Consultant, Terry Albrecht at Phil Long Lincoln in Colorado Springs. He was very knowledgeable, flexible, kind and patient with us. We don’t just go in one day and come home with a car! It takes us time, and in this time it took us a week to make the final decision. Terry really worked with us but gave us the time we needed to make a decision we are extremely happy with. The day we bought the car, he came all the way up to our home 25 miles away to reprogram a function on the car.We enjoyed all of the staff at Phil Long Lincoln, including the Financial Consultant, Dave.Thank you so much for all your work, Terry and Dave!

Purchase Review:Purchased a 2018 Lincoln MKX and the experience was awesome 👌 This is a dealership that want to make business with the buyers unlike other dealers! Terry Bassett made a stellar deal on the car and trade that we couldnt turned down!! I am very happy with my MKX LOVE IT and love the experience we had at the dealership to include the finance office! Ask for Terry Bassett!!!Service Review:I had to replace part of my sunroof and Kasseday took care of me! Kasseday knew I had a time crunch and she literally got me taken careof! It is super unfortunate this dealership is 2 hour away from where I live because this is a dealership that take care of their customers!! Thank you Kasseday at Phil Long Lincoln and to the mechanic that fix my car!!

After being employed by Phil Long for over a year my husband and i purchased a Lincoln Navigator for my husband. (His dream car after 7 years total on Iraq and 5 total deployments 4 with the Third Infantry Division. This last week my husband began hearing a noise under the hood and brought it into service. We learned that the Lincoln Navigator had a front differential problem. My husband was not offered a loner (he was offered a Uber) although he needed to get back-and-forth to work for the next couple of days.My husband was 3 days from beginning his military leave before heading to South Korea for a year. My husband expressed to the dealership that he only had a couple of days left before he was supposed to be leaving the state to be with his family before his flight out of country.The dealership can see that all of his property is in the SUV. They did not offer him to expedite the part, they could of at least said for this much more we can expedite it. They ordered the wrong part and then had to expedite the correct part and did not finish his vehicle when the part came in today. (It was in by 12.) My husband followed up. My husband has now been paying to stay in a hotel for 6 nights along with not having a vehicle to get to and from work those last couple of days or to get food the past 6. (Thank you to coworkers.) I am frustrated and hurt. As a previous employee it breaks my heart to see soldiers treated this way. Tony Dice you need to get on the ball with your customer service and leadership of your team. My husband wont tell me who his service writer is but no matter what people deserve consideration. Bad bad customer service.Update........ Phil Long Lincoln made it happen. Thank you Daniel for spear heading the decision to cover my husbands rental so that he can be with his family. He made it home around 6am with a vehicle until he flies out. Phil Long Lincoln will have our Navigator delivered to us in TX. Thank you Mark Barton and Lincoln for bringing a family together before another long separation.

EDIT***So when I purchased my car they knew I would be refinancing it to get the payments down. THIS WAS VERY CLEAR. It took forever to get it refinanced. What they didnt tell me is I had to wait for the hard copy of the plates. Of course I didnt ask. Since Oct 19th I have been trying to get the old GAP insurance policy canceled. I had to get a new one when it was refinanced. They told me this and said it was refundable. I finally found the company myself because when I called the dealership they told me they couldnt help me. Today is March 4th. I call Phil Long because the insurance company mails the check to them. Now I have filled out all tbe information for the refund already. NOW I have to fill it out again for Phil Long. This is after Bill who was supposedly helping me told me I had to drive there. It is a 1.5 to 2 hour drive. I said, Im not driving there we can do it through email. He said I HAD TO COME THERE. I repeated myself and he hung up on me. When I called back he sent me to voice mail. I called the original number and spoke to Tom. Tom got all the same information from me. He then got the forms from the person he needed to get them from and emailed them to me to fill out and email back. I will expect this to be over as soon as I send in the information. I will also be emailing the CEO of Lincoln. This is unacceptable behavior from a high end dealership.I was not looking to buy a vehicle yet. We dont really need to say how it came about that I am here to purchase a pre-owned MKX. The car is beautiful. Lindsay, sent me text messages, emails about the car, and called when I could not respond due to driving. I loved the car she sent me. When I got there to see about getting the car (2 days later.) Pete helped me with that process. Sadly, I have forgotten who the finance guy was. I have not forgotten how professional and helpful he was. I did not get the payment I want. That WAS NOT THEIR FAULT. I will be refinancing the loan in the next 2 months. What was amazing is they did get me financing with what little down and negative equity I had in my car. I knew the MKX I was buying would not be there in the next 30 to 60 days. So long story short the staff here at Phil Long Lincoln took care of me. Pete even found me a meal to eat because we got delayed and I was hungry. Thank you for my beautiful car.

Kassidy did an outstanding job working with us on all the details and kept us informed.

I took my vehicle in because another mechanic suggested I needed a battery cleaning. I expected to pay for the battery service. The service here is more about my safety than making money. The battery was dead and they replaced it. It was more than just a cleaning. They also let me know what services my vehicle would require coming up so that I can begin to put away some money to cover the cost.

Just purchased a new car after driving every option in its class from Lincoln to Chevy to Lexus. I am so thrilled with my new Navigator. Robert, Mark, Eric and the rest of the team at Phil Long Lincoln are really helpful and patient. They gave me space while I was waiting to decide and answered the same questions multiple times. I felt they were kind, honest, and hard working. We brought our children in a few times as well and they were patient with them and helped make it a pleasant experience. Great car buying experience!

Everyone was very professional and knowledgeable about the car 🚗.

It took all day, 9:00 am to 5:00 pm to purchase a 2019 Navigator, with much of the time waiting, and waiting, and more unexplained waiting to finalize sale. The dealership was to replace the cracked windshield as part of the sale. A time window of 5 hours was set for installation at our home and yet no one has arrived nor can the Service Department tell us when today this installation may happen. One would think when you buy a luxury car installers could set a specific appointment time and commit to it. Very disgusted!!!!

Terry was AMAZING! We went to a few dealerships before Phil Long Lincoln and when we came here it was like home! They were extremely honest and weren’t trying to push me into my first financed vehicle. Terry was very professional and a very enjoyable salesman to have! He made sure we were always doing alright even though it was 100 degrees outside! Thank you SO much for finding the perfect car for me! Terry and Phil Long Lincoln made my car buying experience amazing and I will refer anyone I know looking for a new car!

Daniel (service rep.) was very helpful when it came to discussing the recent service of my 2016 Chev Traverse (routine maintenance). Most of the service pertained to standard 30K car maintenance. The service department did find a powertrain issue which should be fixed on in February 2020 (possibly warranty work). Great service means happy customers - and I am definitely a happy customer! Thanks!

Excellent service. They did a great job with the clear coat bra on the front of my truck.

I came to this dealership as a referral, I am a single mom of 2 and was just in a car accident in February. I needed a reliable car for decent money with not a lot of miles and no mechanical problems. They sold me the 2010 Chevrolet Equinox with 90K +miles, car fax was clean, they showed mechanical work done on the vehicle. The air conditioning the car was supposedly “ Bronze Star Certified “ by their own mechanics mind you. In March it got a little warm and I went to turn the A/C on and to my surprise the A/C wasn’t blowing cold air. I call the dealership and they say bring it in. They say it’s the compressor and it needs replaced!!! I have to pay for it to be fixed!!!!!! Furious I take it in they “ Fix” it. I leave with the car, and much to my surprise the A/C STILL isn’t blowing cold air!! Again furious I call and ask what’s the deal is! I’m told bring it back in, but before I can get it there the car dies as I’m backing into my apartment!!! I haven’t had the car 15 days and I’m already replacing parts on a car that was certified as being a “ great used car” from what my salesman told me. The mass air flow sensor was bad and the car was overheating!!! Great! Then after I get the car to the dealership to fix the A/C for the SECOND time they tell me “ oh it came from the manufacturer broken” so you put it in my car anyways and let me drive off without making sure it blew cold air, great. Back to the car loosing power and stalling out on me. Turns out the dealership won’t take responsibility for that either!!! The car has timing issues!!! I have had my car now not even 90 days and I’m already up to over $2,000 in repair costs to a car that they CERTIFIED!! My car now dies in traffic, it has happened three times now and I’ve had my CHILDREN with me!!!! NEVER EVER SHOP PHIL LONG FOR ANYTHING!!!! They told me bring the car back we will give you $4k as a trade in!!!!!!! ARE YOU KIDDING ME!?!? You marked the car up $5k over its value!!! Then want me to take a $8k loss!!!!!! They do not take responsibility for selling me a lemon. We have gone through everyone we can to try and make this better, and they absolutely refuse!!!!!! From the sales manager to his boss and back down!! I was run all over for 2 weeks trying to get something done. They are crooks and con-men!!! They give their customers nasty dirty cars they use for personal use as “ Loner cars” if they even have one to loan while they work on vehicles.This dealership will never get a referral from me, and I will tell everyone I possibly can to stay far away from this dealership!! Any of the Phil longs in motor city!!! I was taken care of by the mechanics at phil long value car on academy. Troy, will, drew and the rest of the mechanics there are amazing, they talked me through what was wrong with the car and how to fix it and now I’m driving a $12,000 car that is worth $4,000. I feel taken advantage of and completely mistreated by Phil Long Lincoln and the management it was an absolutely horrible experience.

I recently purchased from Robert Strange at Phil Long Lincoln and it’s by far the best car buying experience to date. He was patient with me and even stayed well past his time to make sure I found what I was looking for. The manager, Mike, was also great to work with. They didn’t push me into something I didn’t want or couldn’t afford and they let me take all of the time I needed to make sure I left happy, and eventually I did. I highly recommend these guys, you’ll get a BS free experience.

Horrible service..we purchased a vehicle..the car smokes when you start it ..we have been trying to have them fix it since day 1 its going on 15 days now. I have rhe same problem as I have had since day 1 and now they are acting like its not their problem and they just keep saying its carbon build up...if thats the case then why hasnt it stopped?. And why are they telling me to talk it to my mechanic to let them know whats wrong with it...why are they not really trying to looking where this white smoke is coming from.. very poor customer service...I think they just dont want to fix it and have me use the warranty I purchased with the vehicle...smh very bad service from the service center...the didnt even detail the car as they promised...had the car for 2 days and didnt even wipe the ice cream off the window...very sad for a dealership...dont recommend them at all ...Ill probably end up getting a attorney since they are acting like they dont want to fix it...or even do anything bout it..

Robert Strange excellent customer service, my second Lincoln purchased with him.

Daniel, the service advisor, was very polite and professional. When I had to stop in with no appointment for an unrelated service issue, he immediately addressed the problem and I was on my way in 1/2 hour. He even gave me a free car wash coupon because I was in a hurry!

I purchased a used vehicle from them in December 2019 . I scheduled to see a certain truck which wad supposed to be brought from another sister dealership. I was there for 7 hrs waiting. Thinking back I should have left. Very untruthful sales manager. I was supposed to get a check for issues I found with the truck and have yet receive it. Jared my sales guy was top notch. Sales manager. Michael H. is another story. True sales person. WHERES MY MONEY MIKE &PHIL LONG

A year ago today we purchased two cars after the hail storms took our primary means of transportation from us. We have purchased from Phil Long in the past and returned because Robert Strange provides the type of excellent customer service, follow through and expertise that we admire and look for in such important purchases. A year in and he continues to check on us.We will return when it is time to purchase more vehicles because of the overall amazing experience at Phil Long in Motor City.

Robert Strange was the sales rep that sold me my car. It wasnt expensive and he couldnt have made much of a commission, but he gave me 5 star service. I was impressed by the way he treated my daughter and myself, as if we were old friends. Glad to have met you Robert.

I recently bought a car from this dealership. Francesca was our sales person. She was very sweet and efficient. We bought the car over the phone from over 300 miles away and she made it easy. Deliver plans did not fall into place so we decided to make a quick getaway weekend trip to pick it up. Overall I would recommend this dealership. Ask for Francesca and you will be in good hands. 😊

Robert Strange did a wonderful job helping me look for a vehicle. He was patient and was great at following up with me and adjusting to my needs. Thank you Robert dir a job well done!

Bad customer service . To

My friends ask why I bought from Phil Long when there are 3 other Lincoln dealers closer to home. Its because they had the best follow up, the best pricing, and the best financing. The purchase was actually made online - the car wasnt on the lot, so Chris ordered the exact new car that I wanted. All I had to do was sign the papers when I picked up the car. It was that easy.

Bought our third car, all from Robert! Great experiences.

Robert Strange was my salesman and he went above and beyond to make sure I had a great experience!! He even made sure my vehicle was washed after I had some service done. Which the service department was also great. They got my vehicle in and out quickly and I love the video they send while they have the vehicle. REALLY HAPPY

This dealer is price-gouging their parts by over 200%. Had a drivers side turbo go out on my F-150...$508 turbo cost $1092 at the dealer. The second most expensive piece, an oil tube ($50 part online) cost $157. Quality of service did not make up for it - techs left several loose harnesses in the engine bay. Try to find someone else to do business with.

I recently purchased my 2019 Lincoln Nautilus Reserve from Phil Long Lincoln. My husband and I were treated so well throughout the whole experience. We worked mainly with Chris Kucharski who explained the car to us in great detail. We drove several of the cars before making a final decision. We then worked with Eric the Sales Manager in finalizing our price and we were very satisfied with the price. This is a very professional place to buy a car with no pressure salesmen. I highly recommend them to anyone looking to buy a Lincoln. Most of all.. I love my Lincoln Nautilus!! It is a luxurious car and a wonderful ride. If you’re looking for an SUV consider this one and buy from them. You won’t be sorry!