Customer service representative Derrick is Amazing. Kept me informed on everything going on .Walked me through step by step on whats wrong and how long it would take approximately, Used safety procedures during Covid but didnt make me feel uncomfortable. Excellent experience 👏!!

They could have done better on the deal but the overall experience was great and yes I would recommend Rodgers to anyone looking to buy a car.

I am extremely satisfied with the performance of Keith Hammerquist getting my vehicle fixed.Employees like him are rare.He always goes beyond my expectations

My experience at Rogers auto group today in the purchase of my new vehicle was excellent. My sales person Allen Washington was very courteous very attentive and was able to put me into a 2021 Hyundai Accent I wasn’t looking to purchase a new vehicle but he was able to get it done. Thank you for everything Allen and the team at Rogers Auto Group For the great customer service.

Repair completed inexpensively, and in a timely manner. Service associate was extremely courteous and very helpful

I always have a fantastic experience at the dealership.i purchased all my cars from you guys.

I was very disappointed by the communication from Rogers. I had my car towed to Rogers. I made several phone calls and left messages with no return to learn the status of my vehicle. I finally got some one on the phone who told me there was a mechanics strike. I called recently after about 6 weeks of no communication to learn the strike was over a week before I called. I was again told Scott or Derrick would get back to me. I still did not hear anything after three days. I came in personally to inquire about the vehicle. I was handed a bill of $780. There was not comment about how long the vehicle had been there. I was told that someone tried to call me. Yes, perhaps a day before I came in Derrick leaves a message. Rogers could have done a better job of informing those with vehicles there about the strike and the status of their vehicles. This was irresponsible. I do not trust the reliability of the work performed and wonder if I have been charged an amount to allow Rogers to recoup from their losses with the shop closed for so long.

I am very pleased with the service I have received at the Rogers Dealership. I am verypleased with Keith and his ability to deal with his customers. He has always been pleasantwhen talking with me and listening to me. This visit was a little longer than expected, buthe explained why the wait was so long. I appreciate the cleanliness of the facility, and the friendliness of all the workers I have come in contact with.

I recently purchased two cars from Rogers Auto Group and my sales person was Allen Washington. This was my fourth time purchasing vehicles from him and he has always made the sales experience pleasurable and trouble free. He makes the sales experience simple and always makes you comfortable with your purchase. I highly recommend Rogers Auto Group and salesperson Allen Washington. They were awesome.

I came to Rogers Buick GMC to get my front license plate put on my car. It was my first time there and I showed up without an appointment and close to when many of the mechanics were leaving. I was in and out within 20 minutes. Josh who works at the auto body desk was extremely helpful and walked with me through each step of getting my license plate on. Every staff member I interacted with was very friendly and helpful. George quickly put the license plate on my car and even checked my tire and tire response system to make sure my car was good. I really appreciated the quick, friendly service I was provided with from this dealership yesterday.

Dwayne ALWAYS makes the interaction warm and welcoming. He is also ALWAYS thourough. I literally keep buying cars from Rogers because of his impeccable customer service. I feel safe when doing business with him. He is hands down a BIG asset to the company. Thank you Dwayne and thank you Rogers Auto Group for having people like him working for you!

I would love to take time to thank Allen Washington for his great customer service and honesty in servicing me again on the purchase of my second vehicle from Rogers Auto.

I recently purchased a truck from them. The service was great, as usual. Izzy was wonderful! BUT (and I blame myself) I totally overpaid for my vehicle. The price they listed for the vehicle on autotrader was 2k less than what I paid. Further, after doing some more research, my vehicle was way over what the same vehicle is selling for elsewhere. Again, I am blaming myself for not doing my normal due diligence…I should have waited and got the BMW today 🤦🏾‍♀️ #lessonlearned

I received a diagnostic report every thing is good with my truck. That is not true, when I’m driving with speed and try to stop my truck is shaking very badly ,when I put my truck in reverse it makes a popping noise and I’m continually purchasing tires . Something is not right this hasn’t always been the case. I want them to test drive my truck with me so, I can show them what I’m talking about. I feel Rodgers should give a discount on work that needs to be done for my time from the first visit.Thank you,

In working with Gary, I had a very pleasant experience and felt that he listened to my needs and preferences. Also he explained things very clearly about the car, financing, anything I had questions on. It was a very positive experience and I will return to Rogers for my next vehicle.

Everyone was extremely friendly and helpful, and they worked very hard to get us the car and the color we wanted.

Prompt service & service advisor Derrick was nice and very professional, I look forward to having all my car needs handled there.

This is the 5th vehicle weve purchased from Allen Washington at Rogers and hes the absolute BEST!!!! Thanks for everything.

Raphael was extremely helpful and went above and beyond to get me into a vehicle that worked for me. I didnt feel as if he was just trying to sell me a car. His service was very genuine. I am a very picky person and he was able to snag the exact color vehicle for me! He also covered recommended services like gap and extended warranty, which I really appreciated given my previous car was failing and out of warranty. I couldnt have asked for a better salesperson!

I got my oil changed, my tires rotated Hey my tire repair I was told they were top of all my floors they did not so I’m upset about

I needed to minimize time at the dealership due to an injury. My sales & financing team understood my special needs and worked efficiently to accommodate me. My salesperson (Nas) understood what I was looking for and my priorities. Nas worked effectively to help me make a selection I would be happy with.

Appointments are required for service & you still have to wait over two hours, you should be able to walk in if it will still be that long of a wait

Gary was an amazing salesman! He took his time with me and made sure I got exactly what I wanted. He never pushed me to try something I didn’t want to try. I will 100% send anyone I can to Rogers Auto Group!

This is my first visit to Rogers Buick, and I will give 5 stars to Derrick, for how helpful he was during my crisis. The prices are astonishing, I was nearly in tears. I’m from out of state and never had to wait 6 hrs, where I’m from, I would have been given a loaner or, a courtesy car would have driven me home.Thank you Derrick, I really appreciate your help.

Great job. Well done

Darrel and the whole staff were professional, very knowledgeable but most of all they were all kind, accommodating and fast. I have purchased other vehicles from this dealership and have always had a positive experience.

I liked that I was able to tel you all the issue and without complaint it was taken care of in a timely fashion. This is my second car with Rogers and the only company to ever service either of those vehicles because I know I will get a great car and service within myCommunity.

Oscar was very polite and professional and addressed all of my questions.

Sales staff is knowledgeable and very helpful made the buying process very easy

Derrick was professional and guided me along the way. However I could never get someone on the phone, i was inform there was a problem with the phone system. I don’t understand why you do not offer loaners; when I was offered a loaner car when my car had body work. I have been a customer with Rogers since 2014, I would think that service would be offered to a loyal customer.

Darrel Weidner is amazing!!!!!!!!I recently did a trade in and left with an awesome new car. A phenomenal experience ☺️

My overall experience was excellent. I was taken care of and didnt have to worry about not having transportation because they made sure that I had a vehicle to move around. Great customer service.

I will give you and the team kudos for being polite and courteous; from the moment I drive in until the moment I left, nothing but great things experienced. I believe it was one of your service techs that spoke to and directed me back to the reception desk which I appreciated, as well as exceeding my expectations on the time the work was done (a few hours turned into 90 minutes) which was also awesome as I was able to make it to work on time. My only criticism is the receptionist at the payment counter could have been a little more pleasant (smiling and cordial) as well as me having to return back this week because I am still experiencing the engine light illuminated (I made another appointment the very next day when it came on upon starting for 11/24). Thank you.

I had an great experience the sale mans was very professional and understanding the amount that I could pay every month.

If I can give 0 stars I would the used car manager is not professional, being in hospitality and a former concierge I wouldnt recommend this place to no one! The car was priced higher then other places had a few damages one being back windshield shattered and damage to hood.When asked to lower price or even cut a 2nd key (yes they wanted to sell a car at close to 20k with one key) the manager stood over me and yelled Im playing games and he was not lowering one dollar for the car! Yes Im African American! Dont buy from hereMy people dont bother to spend a penny of your hard earned money here.

Every time I come there everyone is so concerned about what you need and Im very appreciative of all of them

If this oil change wasn’t free I wouldn’t have came there!

The worst customer service. Neverrrrrrrr answers the phone.

John Reuben, my sales person, was outstanding! He listened. He advocated. He made me feel like I was his only customer and he was committed to me purchasing the car I wanted.I have other feelings about the dealership when it came to really trying to give a long-term repeat purchasing customer the best deal! But, John was great.

My salesperson, Isi, was great! We negotiated for a time, and Isi was tough, but flexible enough where we could come to a deal. Great salesperson...smart, knowledgeable, understands the customers needs, and accommodating. Everything a salesperson should be!

Dwayne was great! He answered all of my questions and explained what the process was that I was concerned about (my speaker). He was polite and made the ordeal really pleasant.

I made an appointment for an oil change in my 2015 Denali.The reason I prefer to take my vehicle to the dealership for an oil change over a local quick lube in spite of the higher price and longer wait is for service and to have a GM tech looking for any other issues on my vehicle.Upon arrival this past Monday, I asked if the tech could trouble shoot an odd sound coming from the engine. I was told no because they were too busy and I would have to make another appointment. This is frustrating to me because I believe a dealerships oil change service strategy is to uncover additional work and service needed (more revenue). I literally asked to spend more money and was told no.I’ve now had two oil changes at this dealership and neither time has anyone suggested any additional service.This makes me feel like the service department is just going through the motions.I’ve also never heard from a sales rep at this dealership.Sales opportunities lost all around.

The service department at Rogers is a very professional and well-managed team. Came in for an oil change was out within an hour. THANK YOU DWAYNE!!!!

I was not completely happy with the constant spending of money. Several months back I brought my car in for repairs and discuss my engine problems. I returned to the service department a few months later voicing that a problem existed with the temperature gauge which was reaching the three quarter mark, and the electric engine fan was engaging and staying on after the engine was turned off. Also that this had never happened in previous years. The RESPONSE was this is normal. I am not a happy camper considering I was charged almost $3,000.00.

Derrick and the service of my car were great as usual. Keep it up!

If I could give this place zero stars I would. I made an appointment for service and at the time was told it would be 90 minutes so I could wait for the vehicle. When I got there in time for my appointment, I stood there waiting for someone to help me for 20 minutes. When they finally did, I was told it would be several hours for the service. I spoke to the manager and told him specifically what service told me two days earlier when I made the appointment. He said what I needed involveda software download and they had not control over that. Why wouldn’t they tell you that when you make the appointment so that you can make arrangements to leave the car? If they are this sloppy with basic customer service, I can’t imagine how lousy they are at repairing vehicles

While my car was at Rogers ... it was vandalized and broken into... I’m not sure if it was an employee or what but GMC had my keys and my car ... when I picked up my car I cried from the sight of it and Scott in service garage only advice was to call my insurance company.... he didn’t care not one bit about my situation and the floor console was not replaced... car just left in a bogus state

Walter at the dealership gave excellent customer service. Justin in financing was the best! Everyone there was very welcoming and kind.

Dwayne was very helpful when I brought my vehicle here they fixed the exact issue I came in for I would definitely recommend taking your car here.

What an outstanding experience - and Darrel is amazing!!

I had an eleven oclock appointment the wait time was within an acceptable timeframe. The service was good and timely. The associate was courteous and informative.

Susanna said she couldnt give me pricing over the phone during a global pandemic, so I took my business elsewhere. I would not recommend.

Made an appointment to service my vehicle. I drove in and was immediately assisted with what I wanted done. Dwayne gave me an estimated time of completion and kept me informed about the servicing. I like the special attention that was given to me regarding the questions I had on servicing at the Dealership vs the outside agencies and the purchase of future vehicles. I like his honesty and professionalism. I will continue to service at the dealership.

Julio was very friendly, wasnt pushy or unprofessional. He really made me feel comfortable purchasing a car from this dealership.

I had to have my car towed into the dealership. While I was under the impression it could take days to get to my car due to COVID, I was surprised to get a call the same day.It was important to me that they called to acknowledge they received the car from the tow.Keith provided me with detailed information and took time to allow me to process and repeat what was needed to repair my car to ensure I understood and agreed to.

My 2020 Buick Invision was involved in an accident on February 27, 2021 on south bound I-94 at about 2 pm. Although my car had, what seemed to be, minor damage it would not start , so we had it towed to the closest dealership, Rogers Buick. My car was only six months old and in perfect condition prior to the accident. You kept my car for five long weeks to repair all the damage in Chicago but we live in Michigan.After weeks of frustrating phone calls by both us and Chris, our Allstate claims adjuster to try to get information and results from your dealer and body shop, we were finally giving the okay to pick up my car. Since we live in a different state, we planned a visit with my brother, who lives aout 30 minutes frrom Rogers, to pick up my car.Unfortunately, when we arrive at your dealer on Saturday, April 3, 2021, there, in plain sight, were two dings on the passenger side that were not there previously. Even the original photos taken at your dealer clearly show NO damage or dings to the passanger side of my car. My husband and I were stuned when we saw these dings and asked for a manager. Mannie came out to look at my car, in your absence, and gave me Scott Russells business card so I called him. I reahed Scott a few days later and told him what happened. He was susposed to look into the problem but it has been a few more days now with no response.In addition to this damage, which happened in your care, my car was dirty inside and out. The drivers floor mat and rocker panel were filthy, plus dirt on the inside door pannel and grease on the fabric trim around the drivers window. My car was imaculate and now its damaged and dirty. You did NOT even bother to wash my car after five weeks or clean up after yourselves. Even when we bring a car to any of our dealers in Michigan for routine maintenance or covered oil changes, etc, they always wash it for us for free as a complimentary service. Yours did NOT even clean up the mess your own employees made when servicing my car. SHAMEFUL! We are, not only disappointd, but discusted with the service and quality of work from your dealership. We have contacted Allstate with this information and they want us to file a claim against Rogers and Metro body shop for damaging my car.This whole experience was incredibly stressful, frustrating, disappointing and a complete disaster from start to finish? Even Chris from Allstate was frustrated trying to deal with you regarding repairs and payments.

I love Walter Cade, he introduced me to my first new car in 2015 a Hyundai accent I named Gunther Black, 3 years later a Buick Encore I named Juice McFredricks and now another 3 years later he delivered a Buick Encore GX. Were still getting to know each other so I havent named him yet. Walter is my Guy though, cool as heck!

I really appreciated that the dealership worked with me on somethings

Don’t ever get service here. I’ve been to Rogers twice and each time my service appointment time was completely disregarded and I ended up waiting 2-3 hours to get service. You’re better off going to Jiffy Lube than a poorly run business like this.

I always have a good experience at Rogers they have been my dealership for years.

My Dealer Allen Washington was exceptionally great with adhering to my wants and needs on the vehicle. I got the exact vehicle I want with everything and more most of all at a great deal with all the perks titanium package and gap thanks for being an awesome experience Im in love with my new baby. Fyi Allen Ive already given a coworker your number

The sale was stellar and Isi is gem and I would happily work with him again and singularly recommend him. Victor was awesome and he’s who got me in the door and is the reason I came to this particular Buick dealership! Very happy with my vehicle

Everyone was very professional and easy to get along. No one was pushy or forcing any thing to me.

Friendly sales manager who work with me to get my GMC Denali

It was great as expected just wish my monthly note was smaller

I had a very easy and friendly buying process from start to finish. I was shown all my desired options and found a vehicle that fit exactly what I was looking for. Appreciative of how accommodating Walter was, I’d recommend to all.

I was given an appointment to bring truck for a recall but they didn’t mentioned that it was to drop off my truck for overnight and not a waiting for service same day.Had to reschedule for another day to drop off vehicle I didn’t get it back until the 3rd day after dropping it off.

Oscar in the Service Department was helpful, informative, responsive and professional. My son and I are traveling from Maryland to Montana and our truck broke down on the highway in Chicago. Rogers Buick GMC got us back on the road quickly at a time when they were very busy. They communicated with us and made a difficult situation better. Hats off to the Service Department for a job well done! We appreciate your time and service. Sean

Car drove in with functioning brakes -- and left without functioning brakes. I brought it in only because the check engine light was on and OnStar said it was an emissions related part in the fuel vapor recovery system. I was first was told the emissions related part was covered under the extended emissions warranty -- and then later told by the dealer, no it was not. I also was told the front left tire had a slow leak from the valve stem -- and then later learned from an independent mechanic no, there was a nail in the tire missed by the dealership. This was one of the worst, most incompetent dealership services I have ever experienced. Not to mention the fact I could barely get a person on the phone in the service department. GM customer service couldnt even get a person on the phone when they tried. The fact they didnt even wash the car was the icing on the cake. I spent nearly $775 at a local independent mechanic fixing all the problems that I wouldnt have the dealer do after all these customer service problems and the fact they wanted over $1,200 for the work. I could have been killed driving that car home because Rogers mechanic disconnected the brake lines, refilled them, but didnt bleed the system first. Terrible. Avoid!

They fixed the problem that caused me to bring my car in and in doing so, they diagnosed a problem my car has been having for for years (moisture in car causing windshield to ice up inside). Dwayne was very helpful, the technicians at Rogers Auto Group know their stuff, and I know repairs will be done right. I also appreciate all the precautions they are taking to help stop the spread of COVID-19.

Im very dissatisfied with your service, first of all I waited 3 hrs for oil change and front headlight bulb change, and second I was charged 140$ just for a light and to put in on. Im not happy with the service.

George kept me informed during the service. Thanks

Gary was unbelievably helpful in getting me into a 2020 Terrain. He was able to run most of the figures even before I arrived so there were no surprises. I would recommend him to anyone for their vehicle needs and will continue to see him in the future!Absolutely an A++++ experience. Best Ive ever had! He has a customer for life!

I went right in knew what I wanted everything was explained to me with the sales rep Mario Ivy he is very precise and thorough

I’m always very pleased with the staff and the great service

The serviceman that I had was Derek it was great kept me well informed the service was fast this time then have to wait long to put in my navigation chip thanks again

Ruben was great to work with! From the moment we walked in, Ruben was pleasant and knowledgeable. The most important quality Ruben brought to the table was his listening skills. He worked hard to ensure the new car leasing discussion and negotiation was fair - making the entire experience enjoyable. The Rogers Buick dealership was friendly from the start and I never felt pressured to make a decision.Victor, the general sales manager was also very pleasant to work with. He was professional and charismatic. I could not have had a better experience and I look forward to being a loyal Buick customer starting today and into the future!

I came in for a heating issue. Rodgers is always honest and reliable. I would recommend them to anyone for services done right the first. ...

Very good customer service the guy Keith that handled me was very polite.

Derrick in service was amazing.. he was very helpful

Made appointment by phone: very fast accurate. Check in fast as arranged. Estimated repair time was matched. Car was returned clean. Check out was fast. Professional at every step.

Great experience for buying a new car. My sales man Gary was very professional the whole time. I selected my vehicle after that the process was easy and smooth. Thanks

I have been to the dealership 3 tomes for the same repair. I only went the 3rd time because you told me you had all my parts. I was eating in the lobby for my 2-4 hour repair to be completed. I was told they had to order a part and offered a loaner so I could go home for the night, which I appreciated. I have the loaner for over 2 weeks. My car was taken to some off site repair facility and when I finally picked it up it wasn’t even clean. I returned your car full of gas...which it wasn’t when I picked it up. It wails have been nice to have it repaired in a timely fashion, and picked up a clean car full of gas. I guess I will start driving back to the suburbs to get better service. COVID or not, this is unacceptable and very disappointing. A simple latch should not take over two weeks. Period. Don’t have me come in u til you are ready to do the job. When I arrive for my appointment at a specific time, don’t look at me wondering why I am there. I am sure I am I e of 2-3 white Tour X wagons that have ever driven into the service department. You look at me like I am lost and then after 20 min finally start the paperwork that should have been done and waiting for me when I drive in. Scan my VIN or pull up my service records and be ready fir me when I pull in early for my 9 am appointment. Even the dentist is ready for me when I show up at my scheduled time, ESPECIALLY DURING COVID. I do NOT want to stand around in a room full of strangers where many of them, and the staff, are wearing the masks below their nose. This is one of the worst dealer experiences I have ever had. I am the son of a 40 yr GM employee and am disgusted by the level of service provided on cars that he worked so hard to improve quality comparable to other manufacturers. It is sad that this is the experience. If I hadn’t already owned 15-20 GM vehicles, and being a die hard GM baby, I would go elsewhere when my lease expires in February. I really hope you appreciate me taking the time to provide honest feedback and do something about it. If I had time, I would come show you how to run a service department. I get better service returning a pair of socks at Target.

I came to Rogers Auto Group and specifically sought out Gary to help me with my new vehicle purchase today. During every interaction I’ve ever had with Gary he has gone above and beyond my expectations to make sure I understood the entire purchase process. I appreciated the fact that Gary was transparent from the beginning and couldn’t have asked for a better experience. Kudos to both Gary and Rogers Auto Group for making this entire process smooth!

Allen is totally awesome!!!!!!!! I truly believe he was God sent, very detailed and patient. I explained to him the dilemma I was in and he assured me that I would be taken care of and I was truly blessed to have him as my salesman. He was very detail and may God continue to bless him in his profession. Thanks for everything Allen. I will recommend you to all my friends and family.

I have purchase all my vehicles from Rogers . I been a loyal customer since 1989. I love them. Thank you everyone including the service department.

Tony was very compassionate about my need to my car! He deserves recognition for his work

Great service!

Made appointment for oil change and tire rotation and car wash in and out within 30 minutes.

Descent service. Enjoyed 😉

Efficient and helpful service personnel. Also appreciated having ample space to socially distance in the waiting areas, and having a meticulously clean bathroom.

Allen Washington is great at what he does! He got me in and out the dealership in record time. I came with A LOT of demands and he exceeded all of my expectations. I am a huge fan of his professionalism. He has earned my business and my future business as well!!! Hands down the best in the game. You will not be disappointed. Thank me later!!!! Thanks

Service was quick this time around considering I didnt have a appointment.

It’s always been a very pleasant experience! My Service Advisor is always very thorough and professional.

Keith keeps my 2011 Buick Enclave running smoothly by keeping me informed, gently, of the maintenance that needs to be done as I intend to keep my Buick until no more parts are available. I am a senior who does not want to buy a car until its absolutely necessary to keep me behind the wheel and not rely on another form of transportation.

Very Pleasing Experience working with these guys. John Ruben was the model salesman and made sure to cover all bases. Very Knowledgeable and accommodating. Thanks to everyone at Rogers Auto and Congratulations on another satisfied buyer... Will be recommending to family and friends...

Allen was extremely professional and pretty funny. He took the time to make sure i got the right car i needed AND wanted. This was one of the easiest car shopping experiences I’ve had in awhile and I’ll definitely be back.

It was friendly and all my questions was answered and everyone was attentive

Bough my GMC Acadia from Darrel and I love it. Darrel is easy to deal with and I recommend all my friends and family to see Darrel at Rogers Buick.

I am not sure where to begin with this experience. From the moment I scheduled my appointment everything was organized, detailed, thorough but swift. This was by far THEE MOST pleasant car buying experience I have ever had. My sales guy Gary was attentive and focused on helping me get what I wanted from the vehicle, price, and color. He was not pushy but concerned about my interest. I would recommend this dealership to anyone I know. They will take care of you I guarantee it!!