Friendly, promptly service, quality work, and great amenities. Amazing to get car serviced.

Ordered a truck and put money down. Said it would be 3 months to be built. I didn’t hear from them after 2 months so I called to check on status. They said my salesman was no longer working for them. Got a new salesman and he assured me the truck was ordered. I was skeptical so went in to speak to a manager (Bob) and he stated it was ordered as well. However, Bob still wanted a copy of my spec sheet and payment information to make it easier for him to find the status of truck. Needless to say the truck was never ordered. I asked for a refund of money. Bob never offered to make it right. I understand the previous salesman may have made an error, possibly why he was no longer working there. But the new salesman and Bob (manger) continued to be dishonest. I ordered the truck from another dealer. Later Bob called, obviously not remembering the incident, to see if I was still interested in ordering a new super duty. Would love to give business locally but they make it difficult to do so.

We were pulling a trailer on our way to Cheyenne when a few lights went on in our Ford pickup. We called this dealership as it was next closest and they were able to get it in and look at it, run diagnostics and quickly advise us. The customer service was outstanding.

I just looked around the lot for a little bit at their used cars just to get an idea what is available. I was disappointed that only one of the vehicles I looked at had a price. I would rather get an idea for myself of what might be in my price range instead of having to talk to a sales person.

Just about the worst Rousch service center in the country. Do not bring your mustang here or it will never get fixed right. Picked up ours on a Wednesday and the service engine light was on before we made it back to Greeley. Then, while it was there in the auto body shop the windshield was damaged, there’s chip marks in the back window from where they taped it for paint and the service assistant didn’t want to help me before getting his manager. If you have a serial numbered car or any car that’s important to you DONT bring it to them. If you want a simple oil change, go for it, but take check your car before you leave for damages. And when they try to bully you into believing it’s not their fault don’t believe them

The salesman Michael was fantastic. Cristin that handled my paperwork was also amazing. Fast, efficient an an overall a great experience for buying my 1st brand new car! Thank you for making this painless.

After the experience with our previous toyota purchase we were a little skeptical. This time however was great, the most weve ever enjoyed buying a vehicle. A big thanks to everyone who helped us.

Helpful in fulfilling part needs through Toyota and Ford, albeit a little on the high side for prices.

Uodated 7/7/20: greico ford in Miami fixes my vehicle and tells me Spradley Barr DIDNT PUT THE MUFFLER BACK ON MISSING BOLT!! NOW TELL ME IF YOU WANT TO TAKE YOUR VEHICLE HERE???CLASS D AND BELOW SERVICE CENTER AND BODY SHOP. DO NOT AND I REPEAT DO NOT TAKE YOUR CAR THERE. After having my car back for 1 day the entire muffler dropped off. Now...it’s in Florida and bringing to another dealership. Because this dealership will not and DOES NOT HAVE QUALIFIED SERVICE PERSONAL TO FIX A VEHICLE

So I dont normally complain about a business but Bradley Sparr Quick Lane is a joke. I dropped my car off for an oil change and tire rotation and 5 hours later I am still waiting for it. Will not being doing business with them again.

We went out to look at vehicles, in the inventory was so far down it was a wasted trip. Ive never bought a car from them so I dont know if theyre a good dealership or not.

We were told to find a car somewhere else by the finance manger when we brought up the damage on the used car that wasnt apparent in photos and if they could lower the price for the vehicle. The finance manager walked away without even discussing other options.

My fiancé and I have been trying to order a few things for his pick up. We where told Friday for the parts and when we went in today we where given nothing but attitude. The guy literally said “they will be in when we said” so in return my fiancé replied well we where told last Friday and he was given attitude the rest of the visit because the parts department had to do there job and look up our order.

If you have a problem with Youre video call this this is the place to go for either service service or for body repair work I would recommend this anytime anytime

Its not a coincidence this place has a lot of 1 star reviews. I would recommend avoiding this dealer at all costs. Ive had three bad experiences with them and I will never return. Its be a trifecta for me. First it was terrible attitude from the body shop even though I had them do an 11k repair, the sales dept was terrible when I helping my aunt buy a new SUV and now the service dept has beyond let me down. If you are remotely on the fence about taking your business somewhere else do it. This dealership is a major let down in all departments and the owners do not seem to care.

Michael M. was super helpful in helping us find the vehicle we were looking for! He was friendly, professional, and very knowledgable. (He was able to address all the questions, needs and any concerns we had along the way.) We are pleased with our vehicle shopping experience with Michael M and the Spradley team. 🤘🏻🚘

I just purchased a 2020 Toyota RAV4 from Spradley Barr and I am loving it so far! Best car I have ever owned. Colby helped my husband and I and he was very helpful and was great at showing us what our options were. We traded in two vehicles and the process went very smooth. All the employees were super helpful.

I have hit my utter low on August 27 with the worst day of my life. My boyfriend was in a horrific car accident and was life-flighted to the Medical Center of the Rockies in Loveland Colorado. I have been trying to figure out how Im goingto make ends meet, get there to see him in icu, keeping myself held together and not break down every day since then. This is my soulmate and I couldnt get to him without someone taking me due to an unreliable car that would break down. The amazing people at this dealership heard my story and jumped miles to get me something that work for what I could afford. Im even paying less than we had originally looked at. These wonderful people have given me so much relief, that I just dont even know how to properly thank them for the blessing they gave me today. Thank you Bradley and Travis. You gentlemen have been a God send. Here is your 5 stars that you guys have by far earned! Yall were amazing!

We originally bought a 2020 vehicle from Danette back in January. After being back in several times to see Matt (service guy at Hyundai) over the last 9 months due to several issues with the vehicle we decided to cut our losses and trade it in. Danette and Eric were absolutely wonderful to work with in our situation today and were all extremely kind and understanding. We were in and out with all our financing done and a new car in under 4 hours. We couldnt be happier with how we were treated and how our situation was handled. We will most definitely be back in the future!

Spradley Barr sold me a car with a failing AC unit that costs $1600 to fix :) they also sold it to me with snow tires so I had to pay hundreds for new summer tires

Never been there but a 5 star review was required for this date night drawing. So theres that... A $100 gift card in exchange for a 5 star review. Thats what your dealing with folks. Theres a good chance Ill change it to a 1 star if I dont win... because thats how it works, right?

Cohen was amazing. He helped me get into a car that I could afford and didnt give up when there was an obstacle in his way. He got me into a 2018 at a really good monthly payment plan as well. Very happy.

This was I think the best finding a car experience I think that I have ever had in my life. The gentleman that helped us, Cohen his name was! He was the most polite sweetest thing, I don’t really know that much about cars but he was there to explain everything and wasn’t rude about it like some other people I’ve talked too. I loved the test rides we did in all the cars, and I fell in love with one obviously and the process was very nice. Again the best help I’ve ever had, and when I need a new car ( hopefully not for a while) I will be going back to this location maybe when my grand children are old enough in a couple years we’ll go look at a car for them, and I know that I will be asking for Cohen! So please still be working there when we come back!!

I wish I could put Zero stars. You robbed my mother. You charged her for replacing spark plugs that you didnt replace. Then tried to claim additional repares were needed that couldnt be done for 3 days, knowing she was just passing through. Then tried to coerce her into buying a new car. You will be reported to the BBB. You owe her the money you stole! Crooks!

The specialists were extremely helpful in finding me the best deal and Im very pleased with the service. My car is running great and four new tires with a wonderful price.

I just got my car Worked on threw their mechanic shop to get my Tie rods replaced and two days later, Im driving my car on the highway and my tire fell off! They forgot to tighten my lug nuts. I called them for help and I received none and they told me that they told me that they cant help me tow my car because I drove it to far without any incident. So I have to figure out how to get the money to get my car towed home

Great selection, they had everything I wanted to look at! Kay was amazing and found me exactly what I wanted!

You cant make appointments and they are always behind. Quotes for completion always take longer then quoted. Technicians look at miles and tell you what needs done with out reviewing service records or looking at the parts they recommend be replaced. I dont have 2 to 3 hours for an oil change tire rotation so I will have to take my business elsewhere.

Called dealer to verify there was a truck at 9am. Drove to dealer from Colorado arrived at 12 noon to get told the price advertised would not be honored as well as the truck is not there. Saddy that the truck was gone that fast!!!

I love Spradley Barr in Cheyenne! My family and I have been working with Dwight for years and years to continue! I would definitely recommend anyone who needs to find a car to check out Dwight with Spradley Barr! He is very professional, extremely funny and has been with the company for years!

I dont know how it is buying a vehicle there but the service team that is there to do maintenance on your vehicles is HORRIBLE. I scheduled an appointed to get my work truck looked at. The appointment was for 2 weeks later... once I dropped the truck off I went back 5 days later and they couldnt find the keys and once they did they told me they didnt even look at it...... so what was the appointment for? Im guessing to pack the parking lot. Horrible service. #facts

Dwight and Michael were great help in getting my car. I would recommend these guys if you are looking for a car. Thank you so much guys I really appreciate the amazing service

Just got a new suv... Really enjoyed it..

Unbelievable customer service. These guys know how to take care of customers. I have a tight work schedule but Gary didn’t hesitate to come in early and drop me off at work around 6am. Thank you guys. Well done.

Friendly and helpful in getting my oil change done.

Its a dealership, which equates to quite spendy for parts. But the parts staff are friendly and seem to locate whatever I need quickly. Whether they have it in stock or not is another question entirely....

Probably the worst experience Ive had getting anything done on a vehicle. We dropped our car off for routine oil change and maintenance. They ended up flushing a few of the fluids and when I went in a paid for it, everything seemed fine on the drive home. A few weeks later we drove across the state to a family reunion, on the final stretch of the drive, the engine overheated and the car limped into town and died 1/4 mile from the hotel. I opened the hood and found the coolant cap was missing and coolant had sloshed around and evaporated. There was also a pair of bent nose pliers left in the compartment. It looks like to me someone was in a hurry to get the job done and forgot a few of the steps. Luckily we didnt get stranded on the interstate with my wife and two toddlers. I wouldnt ever recommend this place to a friend, nor will I be back. But I guess thanks for the pair of pliers?

On our way home from picking up a 5th wheel we purchased in Cheyenne, our F350 we were pulling with (bought from another dealer in SLC Utah) broke down. Luckily Spradley Ford was nearby and had the exact part we needed. But above all that, one of the techs, Charles, volunteered to run out and help my husband and lent his own personal tools for my husband to use, even though he was already done with work and “off duty.” Wouldn’t even accept a tip. Said he was just glad he was around to help. What a stand up guy. Thanks Charles and Spradley!

Great buying experience. Our salesman Joseph was very knowledgeable and easy to deal with.

My 96 Ford f250 had hail damage. The guys at the body shop were able to find a replacement hood and did a wonderful job matching the paint!

I called to verify a vehicle was in stock and made a appointment to look at it since Karra said it was there and available. I showed up at the time agreed and the salesman didn’t know where the vehicle was so we searched the lot for about a half hour. Come to find out it wasn’t available. It was very frustrating taking my time to make a appointment to begin with and drive an hour to get there for nothing. I should have know something was up when Karra said she would send pictures of the truck and didn’t.

The Body Shop is the best! Their technicians are very competent and able to find the best solutions. Would definitely recommend!

We have had very good experience with the service department. Very friendly and kind people. Matthew was very friendly and helpful and we didn’t have to wait long. Definitely recommend them.

We have purchased two of our vehicles from Spradley Barr. Best decision we have ever made!!! Friendly staff, fair prices and great vehicles!!!

Worst customer service ever. Took it in for hail damage they forgot to call me when it was done , that took a week. When I got it back all the window tape and dust was still in my truck from the repairs. Greasy hand prints on my seats and headliner. Git a lift kit prior to the hail damage told them that it’s pulling to the right that’s still a problem. I have a list of issues they caused me This dealership is a absolute joke stay away

I bought my 2017 f-150 I love it and process was fast and simple I got a great deal!

Avoid this place at all cost. From the moment I was greeted by the sales guy Joe he was extremely rued. This place is full of nothing but lies. They can not tell the truth to save your life. BEWARE if you go and apply financing they will run your credit a million different times. AVOID THIS PLACE AT ALL COST.

Always has great promotions and people working there! Great company!

Excellent and professional service. Oliver took care of me very well and was responsive. He deserves a raise and should be rewarded. I did not buy a car from them but will recommend them in Greeley and Cheyenne.

I went to spradley barr back in march to look for a new car and everyone was so friendly!

I knew exactly what I was looking for, I gave Cristin my list of must haves and within minutes she had my truck right there ready to take a test drive! She had a couple others on hand just in case but she knew exactly what I wanted and what my budget allowed. No hassle, no nonsense, down to the last detail! Give her a raise! She is awesome! We also had a great experience with finance department and they bargained on OUR behalf! Who could ask for more? My wife and I have purchased many vehicles from many dealers over the years and I must admit that this was, by far, the best experience we have ever had with purchasing a vehicle! I actually felt at ease the entire time and I HIGHLY recommend anyone who is looking for any kind of vehicle to stop in to Spradley, see Cristin and tell her Aaron sent you. I dont get anything out of this review other than the satisfaction of knowing you WILL be taken care of in the most professional and personable manner possible! Thanks again Cristin and team! Cristin Sevchuk= MVP OF THE YEAR

If I could give them 0 stars I would. Extremely unprofessional every time I’ve tried to purchase a car from them.

They got me into the car I wanted the salesman Ron was great good business to go to for ur next vehicle very friendly staff as well thanks again Ron

Michael and Kevin were really sweet and easy to work with. Highly recommend them.

Bought my Hyundai back in 2011 from them and it was an overall good experience - Fair and friendly! They also have good promotions 😉

Never bought from here but iv always been treated great when Im looking around. Also, great promotions!

I live fulltime in an RV, and needed an oil change for my F350 diesel dually while in town. The service people were polite and friendly, and had me in and out in 1.5 hours. I have prepaid maintenance, and when I signed the paperwork showing a $0 charge, the service gentleman mentioned that it needed a new air filter so they replaced it. I said “Ok, thank you”, signed the $0 bill, and drove away.The next day I got a call saying the air filter wasn’t covered by the prepaid maintenance so I owe them $98. Uh, nope, not going to happen. I wasn’t asked if I wanted a new air filter and I wasn’t notified of a charge. I could order one on Amazon for between $30 and $44, depending on the brand, and install it myself in just a few minutes.As we’re on the road anyway, I won’t be returning here, but if I lived here I definitely would not return.

They were not very clean, they dont protect the inside. There was oil on steering wheel and on the interior side of door. I asked to have it washed and they didnt. I had gone back. They didnt reset the service light. When I went back they got it washed and reset the light

Today was my first time in Spradley Barr Ford. I just recently moved here and my 2019 F150 hit 5,000 miles and was due for the first oil change. I scheduled an appointment for 8am and let them know I needed to have it done before 9 so I could get to work. They said it wouldnt be a problem. I arrived this morning before my appointment and let the guy at the counter know that I needed to have it done before 9 so I could get to work. Again, he informed me this would be no problem. At 8:45 my truck was still in the parking lot where I left it. I went to the counter to ask if I was going to get a courtesy car or anything since my truck wasnt ready. I was told that I would not and that they were busy this morning and had a few techs running late. I said I scheduled an appointment for 8am and other vehicles are getting put ahead of mine. He informed me that they work based off a first come first serve basis. I questioned him about the purpose of having an appointment if everything is first come first serve. Didnt change anything. He said I could leave my truck and they would work on it when they could or that I could come back. I took my keys and walked out. Before I left, I stopped in at the sales office and told them what just happened and asked to speak with a manager. Kevin Harris said that wasnt right and that he would have a shuttle take me to work and that he would bring my truck to me when it was finished. Sure enough, less than an hour from when they dropped me off at work, Kevin texted me and said the truck was ready and that he would drop it off at my work.First impression with the appointment meaning nothing and having my truck not ready earned 0 stars, but Kevin Harris going above and beyond to make it right was greatly appreciated and deserves the 5 star review. I will continue to get my truck serviced here.

Went in for oil change and was notified that there was an issue with the left brake. Was told that the rotor may or may not need to be replaced. I agreed to have them fix the issue and then was told they would call back to discuss price and any other details. Got a call late in the day that the wrong part was received and would have to wait for tomorrow for correct part to be received. The quik lane manager then said they would call back to discuss the price and work the next day. Next day came around and no call. I called 6 times and got a voice mail each time that day. I finally went in around lunch and they said it was being taken care of and to come back that evening, still no price even after asking twice for ballpark. Later that same day I again called prior to going over there and again was directed to voicemail. Upon arrival to pick (no call that it was done) up the vehicle around 5:30 pm I was struck with an $840 bill that not one person called to discuss prior to even doing the associated work. And to top that off they couldn’t even wash my vehicle prior to pick up. Maybe training on the use of a phone would benefit the staff and how to communicate pricing and work with the customer prior to beginning.As a side note I took our Chevy to the local dealer that same day for an oil change and they were done in one hour and even washed my other vehicle.

My experience was fantastic when looking for a new Ford truck. Nikki was great to work with and kept me informed on the process the entire time. I love the new truck! I would recommend Spradley to anyone! I believe in shopping local, and this makes me more comfortable spending my $$ in Cheyenne. When it is time for a new truck in the future I will be shopping at Spradley!

(Wish no stars was an option)If youre looking to buy a car, you can skip Spradley Barr as an option. Everything started off great. I test drove a car that had caught my eye. When we started negotiating numbers the sales rep Klines demeanor took a drastic turn when I mentioned other cars I was looking at for a better price. So now youre a liar, why did you even bother saying you were interested in buying this car today? He put words in my mouth and attacked my character and my partner. Instead of negotiating numbers he insulted my intelligence and became very hostile towards us. We couldnt help but think he was belittling us for being gay as he kept dropping condescending remarks such as you guys SEEM intelligent. I could see he realized he was acting very inappropriately but only followed it up passive aggressive comments and a hollow apology. Sure there are other sales reps over there, which are hopefully nothing like him. But when a company is capable of hiring someone as rude as him, its hard to believe Spradley Barr is worth your time. I will gladly be taking my money somewhere else and you should too. And if you make the mistake of showing up there, when the tall skinny guy named Kline walks your way, run. Thanks for showing me your companys true colors Kline!

Tried to talk to a salesman to look at a couple vehicles, finally found one after the receptionist pointed him out and then had to run him down. I stopped him and asked if I could look at a couple heavy duty pick ups and he acted like I was taking up his precious time. I asked him a few questions about the trucks that he could not answer, couldn’t even tell me the miles on the vehicles. I Just felt like he was too busy to help me out, so I left and am probably going to take my money to Colorado or Laramie.

Great service, I have bought 3 cars for my family there

The service department was fantastic, the quick lane staff fit me in for the recalls on my truck....kudos to all of you!!

On Oct 30 2018, I took my 2015 F-250 into the quick lane for an Oil change, Tire rotate & balance, fuel and air filter change. Beforehand a fellow employee stated that they did not rotate and balance his tires when asked, and I should mark my tires. Using a red paint marker I made hash marks from the wheel weight to the tire on all 4 wheels. All billed through our fleet service. After 2 hours of waiting they finished and I left and went down the street to the gas station to fill up. At this point I had forgot that I marked my tires, looked down and tires were not rotated and balanced. Drove straight back and spoke with the service MGR Josh, he then personally did the rotate and balance himself. How many people get charged for this and leave not knowing any different? They also filled my DEFG tank with solvent due to the shipping company sending the wrong stuff.... DEF has no smell solvent does... Some sharp techs here I guess. Federated Neutral is now paying for mine and many other customers complete DEF system replacement...Just what I need more down time hopefully they actually do the work this time.....Check that checklist they give you and make sure everything they say is good or topped off is, I also had no washer fluid.....

I had a horrible experience. I have been looking this car long time I found it here. Contacted them same day after they posted. Car I was going to buy they sold it to someone else without no notice or option. We were making a deal on the phone I just wasted my time. Very disappointed. I went to bank got the money for nothing and rental car the get there.

Went to get an oil change and a recall service on Thursday. Service guy said it would be easier to schedule an appt for the next day so bring it back at 9am. No problem. Friday I was there at 830am. He said it would take a while so I left. I returned at 1230pm and NOTHING had been done to my truck! Not even the oil change! Not a happy customer! I left without having my truck serviced!!

Day 12 Spradley Ford says my truck is being painted so I show them this picture lol it is not being painted.I was told 5 too 7 days and here we are no truck.Spradley was told I need this truck for today and that was not to be a problem but here we are truck not done. Never ever again will Spradley do work on anything I own.This is the third time I have had work done by them and this will be the last

Always can rely on great deals and reliable vehicles!

One of the shop guys Zack went the extra mile and fixed what another shop in douglas buggered up. I will be most definitely going back for future repairs.

They have always treated us well here at the Cheyenne location. From the salespeople to the service department. We still get letters every few months from the salesman that sold my mother her 2018 Explorer asking if we are still enjoying it. That shows their dedication to having good customer service.

What can I say. My wife and I purchased our first Ford Escape in 2015. We have been more than satisfied with the car and the service. Both Kevin and Leigh were very thorough in explaining all the features. Kevin even came to our house to sync the garage door to the car. Well, 6 days ago we drove 180 miles one way to purchase a new 2018 Ford Escape. They agreed to the same cash value of our car that a local dealer was willing to give. The biggest difference between Spradley and the local dealer was Spradley found us what we wanted whereas the other dealer here, only wanted to sell what THEY had in inventory. Didnt appear they wanted to go the extra mile. Spradley sales and finance were very pleasant to deal with. Were glad Kevin was still there although Im sure all their sales people are as informed as Kevin. Thanks. SpradleyBarr

Check Engine light (def heater) fixed same day.

Did the work fast

This is by far the worst ford dealership in the nation, I have a 2018 ford f450, i called them and ask them for an air filter because mine was clogged , they told me they have to do an oil change in oder to put one in. Took the truck to them kept it for 3 hours, I drove to California and still have horrible gas mileage, when I check they didnt change the air filter and now 2 weeks later the truck is asking me for oil. I would give them a -5 star if I could but they will be hearing from my lawyer

We live in Nebraska and my car broke on the way to taking my daughter to a Rockies game. Big Als towed it to Spraddley-Barr on Saturday. By Monday at noon Curtis called me and said it was fixed. Very impressive. You guys are awesome.

My girlfriend and I recently stopped at Spradly Barr in Cheyenne to look over a used car that we had seen on their website. Turned out that we were a day late and it had just been sold. We then met a salesman named Kline at the Toyota office. Kline came out into the lot, despite the fact that it was raining and windy, and walked around with us through all of Spradley Barrs used cars which are spread out up and down the block. Kline stayed with us until we found another vehicle that matched all of our wishes and our budget. We all went back to the office to warm up and dry off while Kline arranged to have the car , which had just arrived on the lot that Saturday, moved up in the line to be inspected and detailed. We came back that following Wednesday to find the used car that we selected looking incredible inside and out. Kline made sure we were comfortable throughout the financing and paperwork and the financial department got us the payments we wanted at a very nice rate. I would expect this kind of treatment had we come in for a brand new car, but Kline and the rest of the crew at Spradley Barr treated us like a valued customer even know our budget was limited. You dont see that very often these days. If your looking for a good new or used car and want to be treated with respect, Spradley Barr in Cheyenne is the place to go. Thanks Kline and the rest of the guys at Spradley for a great experience.Mark and LoriLaramie, WY

Great service! Had a open recall on a F-150 and these guys got it taken care of quickly and efficiently! Thanks again for your help!

This dealership has the best promotions! 😊

Was very pleasant. Gentlemen at the front counter were entertaining, had good conversation. Oil change was done fairly quickly. Had a minor concern that they suggested to replace the brake fluid due to the color of the brake fluid. Only had put 2,000 miles on the vehicle since purchase and I mentioned that it should have been done prior to me purchasing the vehicle but it is a used vehicle. Not a big deal. But I was happy with the service. Will be back. Thanks for asking.

Great local business! We highly recommend Shawn Teasley if you are looking for a new vehicle. He is very knowledgeable. He really cares about providing the best service. Kevin and Rob -- great guys! Everyone was helpful and low key. We will definitely be back. From beginning to end it was one of the best new car buying experience we have ever had!

Travis is awesome! He took the time to explain everything to me and I didnt feel pressured at all. Great experience!

I feel like I got a steal. The car may as well have been brand new, and I bought it well below book value. We buy our cars (and there have been quite a few) exclusively at Spradley because of Kevin. This was my first time with John as my salesman and I will ask for him from now on. Smooth, quick, easy car purchase every time.

Went in for recall and warranty work. They made it easy and painless.

This is in regards to the Service Department. My family and I have now purchased 3 vehicles (2 brand new) from Spradley Barr. The last one I purchased was supposed to have a bumper-to-bumper warranty which cost a few thousand.I have taken my vehicle in 3 or 4 times now and had to leave it at service. Each time I notified the service tech that the sensor for the rear passenger tire keeps coming off and on. More times than not, it has stayed on. I also had a strut that started knocking AFTER one visit to the service department.Each time I call, I leave a message and have left several of them every time I had an issue. It normally takes a tersely worded message the 3rd or 4th time to even get a response.The last straw was being told that to get a strut replaced was going to cost almost $1200 and that my bumper-to-bumper warranty did not cover everything after all!!I called a reputable firm in town who were not only able to replace both struts, but also did a full alignment for $400+ less. Provided excellent service and called me back when they said they would so that I did not have to chase them down like I have had to do almost every single time with the service department at Spradley Barr.A year owning my vehicle and my supposedly great warranty has only paid for a few hundred dollars in a repair (and after a $200 deductible) that I probably could have gotten from a local firm for half the cost AND not had to leave my vehicle for a few days sitting on the grounds of the dealership.Now in the market for another vehicle and wondering whether it might be worth driving down to Colorado JUST because of the service aspect. I already know that vehicles here at more expensive than they are in Colorado. Overall, just a few things to consider.And they STILL have not replaced the sensor on my tire that was brought to their attention several months ago!

Went to get a oil change today. Everything went fine until they were driving my truck out. I was watching and the driver of my truck hit a pole on the back drivers side. I walked up and waited for them to acknowledge what had just happened. They said “you’re all set have a good day.” I said “are we just going to act like you didn’t just hit that pole?” The guy who was driving my truck (with headphones on) Said “ I didn’t hit a pole.” My friends there is no way he didn’t know he hit a pole. I just looked at them in disbelief. Integrity goes a long way with me and apparently they are running low here.

John Austin is a fantastic salesman! We have bought multiple cars now from both John and Bob Morman and have had such positive experiences. Spradleys is willing to work with you, values customer service, and has great post-purchase care. Would highly recommend working with John or Bob!

This was my first experience buying a car from a dealership and the salesman seemed to have taken advantage of that. I came with clear expectations I had been preapproved from my credit union for a loan I knew I could afford and brought the letter. The salesman showed me a car I liked but was out of my price range I told him I would pay $2,000 cash on top of the loan if they could come down in price. They ended up pulling my credit from multiple sources and in the end going with my credit union anyways. The car had a little body damage and the salesman told me to claim it (fraudulently) on insurance. I definitely feel like they get by on new customers because I can’t imagine ever being a return customer. The service center is decent but WAY overpriced. I wish I would’ve brought my business elsewhere.

Over the years I have had mixed feelings about service departments at dealerships. This one has been a pleasant exception. Not cheap,but fair. Timely work, quality workmanship, and willing to listen and work with you. Were full time RVers, so scheduling can be an issue, but they made the effort to meet our needs.

This dealership has set a new standard in customer care. Both Brandon Dominy and Spencer Gordon were our primary contacts. They were professional, knowledgeable and conducted themselves in a polite and manner that engendered trust. They are extremely helpful and we plan on doing business with them when we replace my wifes 2005 Ford Explorer in 2019 or 2020. .

Good customer service and support.

I had anticipated a stressful buying experience, but I was extremely surprised by the relaxed and customer focused approach I found. Our sales person (Jaycey) was a real pleasure to work with. She was totally listening to our desires and worked like crazy to find just what we were looking for. Plus, she has the most positive energetic attitude it made us really smile. We worked with Spencer on the financing and I felt like he was really on our side to get the very best deal he could for us. He his also the most technically knowledgeable finance guy I have seen as he has experience as a service technician and really knows the products inside and out.Very strong team supported by a great manager in Kevin. Thanks

Poor customer service. When you call, you automatically go on hold. We waited for around 3 minutes or more before a person even came on the line. When we requested the Service Department, we went into a long ringing pattern, then were ultimately connected to someone’s voice mail. When I call a business, I expect to talk to someone who can address my concern. Don’t count on that here! So when purchasing a vehicle with the promise of good service after the sale, don’t believe it.

Dwight was fantastic.. great salesman..he listens and is very knowledgeable about the vehicles he sells.

I get great service here, and reasonable pricing. Typically around an hour for an oil change and general servicing. If they make a mistake, they correct it. Comfortable chairs, drinks and TV, and a good size play area for tots.

We had a great experience. Rob worked hard for us to get a good deal and even went above and beyond what we asked for. We got our car in a day and thought the costumer service was excellent. Love our new car. Thanks!

We had a light indication that the key fob needed a new battery. Replaced same day and found the car would not start with the new fob or the spare. Contacted service and was told that could start car with part of fob by putting in n console or glove box. This would allow my wife to meet her appointment and then get the repair. The service guy acted as my wife could not follow his directions. I drove an hour and a half to get there to find that the service guy didnt bother to ask if there was any other place for the fob to start the car. It was on the steering column. We were then told that if the battery in the fob died it could fry the electronics. We were told that generally when you get the notice to change the battery you had a few days to get the new one. We did it the same day. I am also concerned that how do you fry the circuit if the battery is dead. They further said that there was a1% failure rate but that we bought it and they would not replace the fob which costs over$200. If the service guy had told my wife where to place the fob, I would not have had to drive 3 hours for nothing and find that they should have told us when they replaced the battery it might short everything out and require the car to also be reprogrammed. We would have checked immediately and found that the work was required.

I have never before walked into a dealership and not felt the stereotypical salesmen atmosphere. These guys were great, and I will definitely be doing all of my business here from this point forward!

My entire family and I have gone to Spradley Barr in Cheyenne for well over 15 years now. Each and every experience has been great. Theyve always been responsive and attentive to what Ive looked for in a vehicle and Ive walked away from every purchase happy and, more than, satisfied with the purchase Ive made. The remarkable customer service is just icing on the cake. Ill continue to go back for several years to come!