The best dealer in Charlottesville. Matt did an amazing job helping us find the perfect new car for my wife. We love or new amg!!! Thank you so much Mercedes of Charlottesville.

I cannot say enough good things about Zack Corbin and his dedication to getting me on my way in my 2018 Mustang. He managed to keep our conversation professional, friendly, and most importantly to the point during the process of acquiring this vehicle. All of this is to say, I dragged a couple of friends on a long Saturday trip from NC to VA to pick it up. Keep up the good work!

Consistently great, go the extra mile service whether it be returning the car cleaner than at drop off, demonstrating flexibility, and getting the repair done in a quality way.

Quick and easy purchase! Billy’s extensive knowledge about the car blew our minds! It was evident he was educated on the product he was selling. Chris, the manager, was wonderful as well. Both Billy and Chris were a pleasure to work with!

I took my vehicle in to the Dealership service shop to correct a recall problem with the seat switches on both front seats. The service advisor was nice and courteous upon arrival and they quickly informed me that the service would require more time to perform than originally estimated so I could take the courtesy shuttle to a destination which I chose to go back to my house. Upon completion of the recall repair and complimentary car wash, I received a text saying a shuttle driver would be arriving shortly to pick me up and take me to the dealership to get my vehicle (GLC 300). Recall was covered under warranty and all costs taken care of, so no out of pocket expense to me. Overall great customer experience. Thanks to all!

This is an exceptional group of people. We were traveling from PA on Skyline Drive. We broke down after 20 miles in the middle of the national park requiring a tow truck. Not a great place to need a tow truck. Tiffany and her team went into action and they did everything they could to get us fixed up and back on the road before noon the next day. Needless to say I wish there were more people in this world like Tiffany, Ragina and their team. The world would be a better place. We are grateful for the service we received as they went to extra mile. Tiffany even help us locate a hotel and a ride to (after hours) and from the hotel. They turned a stressful negative experience into a positive experience. They allowed us to continue our trip and see they things we originally made the trip for.I wish this dealership was in my area as they really know how to make a person feel important.This is a tough industry to work in, I know from experience. This team deserves nothing but respect and gratitude. We will never forget what they did for us and I know they will continue to provide GREAT service.Thank for from the bottom of our hearts to get us going again and God Bless all of you...!!!Bill Marino

You blew my mind! My husband worked with Chris the manager to pull off an amazing surprise. They made me feel like royalty with the vehicle on the showroom floor behind red ropes. Thank you Crystal for taking the time to show me how amazing my new car is. You didnt miss a thing and made the process so much fun. I cannot thank you and then team at Mercedes of Charlottesville enough!!

Customer service is always exceptional.Prices are a bit steep, can get same parts online for half the price and labor is also very steep.But if money is not object I would definitely recommend them for good quality work.

Ziyad Khateed was very helpful. He told me yes when everyone else in the service department said no. He has great customer service and is very understanding. Thank you Ziyad!

Matthew took great care of us throughout the buying process. This was our first time doing business with this dealership, and he set the bar very high. Very impressed with the focus on customer service, and the team went above and beyond our expectations.

I traded in my car early, and this dealership owed me a refund on my GAP insurance. I called 10 or so times, and I couldn’t get anyone to call me back or help me with this issue. Here I am 2 years later.

This was a first time service experience for me since Ive moved to the Charlottesville VA area. I was impressed with a Saturday appointment where my car was completed by noon when promised. My service advisor kept me informed of the progress and everything was ready when I arrived back with my loaner car.

Came in without an appointment for tire deflation. No problem! Found a nail in one; advised I should get two, but researched my prior tire issues to confirm replacement history. Got one tire prorated. Treated well and very professionally. Especially enjoyed Lewis O. Warren, Jr. who serviced my car!He could not have been more accommodating or attentive. I even left with a car wash!

Great service. Car was ready on time and washed. Nice staff

Small dealership, but that allows for a more personable experience. Professional vibe, and a place where everybody knows your name. If you want a new or pre-owned MB or just want to know more about a certain model, I recommend stopping in.

After shopping the internet for months, I found exactly what I wanted at a competitive price at Mercedes of Charlottesville. Living in the Roanoke area it was an easy drive to get to. They also gave me a good trade in offer. Zack Corbin walked us through the whole process. From a phone call, to an exit with a congratulation sign. So fun!! I was thrilled with the 2 new sets of floor matts, and of course buying from a dealer knew it was well checked over. New tires too. The whole experience was pretty wonderful. Really nice, efficient people to deal with. I have found my forever dealer, and now am officially, a Mercedes person.[Posting on beyond of my mother, written by her].

Problem promptly assessed. Appt quickly made and loaner car available. Great experience.

I had a bad experience with Mercedes of Richmond and came into Charlottesville with a bad taste in my mouth but was pleasantly surprised to find the friendly staff and quick turnaround on parts. The parts manager was very quick to jump in and help me find the parts I needed and get me in to have them installed. Very pleased.

As always, check-in was only a matter of a couple of minutes. A very nice loaner car was provided and was ready to go as soon as check-in was complete. Polite and efficient service staff. My car was washed and delivered when expected.

I have to commend the service folks here for their assistance. Especially Ragina Fitz who did everything she could to help us. Our Sprinter CEL came on and we had to limp in. They dont service the Sprinter but made calls to roadside service and to the closest dealer in Richmond that could help. Greatly appreciate the support from the staff while waiting for a tow to RVA. Thanks!

As always, MB of Charlottesville continues to provide 5 star service. Well done!

The Service Department was FANTASTIC! I received prompt communication and excellent service to remedy two recall issues. Even though I have an older model, I was treated like I was the owner of the newest, most expensive Benz. Moreover, it felt luxurious to get back into a car that had been shined up inside and out before I picked it up! Thanks, MBC!

Great responsiveness. Straightforward answers. Much appreciated. Thank you, Lewis.

After a horrible experience with Richmond Va MB ( see review elsewhere) Charlottesville MB outdid themselves . My 2006 e350 had a brake failure (apparently sporadic). After richmond MB Sent me home without fixing the problem, I called Charlottesville MB. They sent a flatbed to pick the car up. They spent quite a while diagnosing the problem. The sbc unit and the brake reservoir were both at fault, and both were under a 25 yr warranty. I was charged nothing for all of their work. I am forever indebted to these great people

Hey its Mercedes what can I say....

Louis was the service representative and was fantastic, he kept me informed, on-time, and made the experience personalized and warm. Excellent, thank you!

Customer service should always be first at a dealership. Unfortunately that did not happen here maybe because I was not buying a Mercedes. I bought a car that I told General Mgr that my car needed tires before I left. He insisted it passed inspection in it did. My tires were bald. How does a customer buy a car with bald tires and you dont care about your customers safety. I called the Mgr Chris he did nothing. Im baffled at the service least to say. I have only had the car 1 month n 2 weeks in need tires.

Always timely, convenient, and smiling service response.The staff is professional and perform with expertise.

Best dealer Ive ever been to! Following going through the purchasing process with personable and easy to talk to Duane, I had minor issues with the car. The manager Ron, who is great by the way, was quick to get on the case and Megan and Tiffany in service were truly fantastic! Any possibility of this being a negative experience was eliminated immediately and the issue was resolved in a timely manor. They have most certainly earned a long term costumer and lots of positive word of mouth from me! :)

Did not buy a car but sales person was nice as well as sales manager

Had an appointment at Lynchburg Mercedes September 30. Car would not start and Mercedes insisted on towing to Charlottesville since 10 miles closer. Went online and soonest appt was October 16 in Cvlle. Asked them to look into it earlier and when they had not even looked at it by October 19, Mercedes paid at their expense to have towed to Lynchburg.Four year ago on another Mercedes, Charlottesville wanted $4,400 for major engine work that Lynchburg did for $1,200.Buy a car there if you wish, but run as fast as you can to Berglund in Lynchburg for service.

Always a pleasure and all the team is efficient, friendly and get the job done as promised. Who knew a service appointment could be a pleasure.

Very polite and friendly staff

Unacceptable poor knowledge of parts! Not even talking about the location of the parts on the vehicle! Waste of time, did not expect that from a luxury vehicle dealer.

Timely, was kept informed, and very accommodating regarding pick up. All work was done very well.

I have several Mercedes and have visited several dealerships to have work done. These guys have been by far the best!!! Megan and Tiffany in service are thorough, flexible, conscientious and extraordinarily pleasant to work with. The service itself has also been superb, they have solved some major issues that other dealerships simply couldnt or wouldnt. Charlottesville is a fair hike for me, but totally worth it......I HIGHLY recommend!!!!

Great customer service with the pick up and drop off service they offer.

The service staff here is exceptional, you feel welcomed as you enter. Im usually greeted at the door by a lovely young lady named Megan Apperson. She is one of the service writers there and always makes sure my vehicles are well taken care of. She goes above and beyond to make sure all my experiences are extraordinary!! I highly recommend Mercedes-Benz of Charlottesville for all your vehicles services and repairs!.

Exceptional service! Courteous! Regina kept me informed about the progress. I would definitely return. I drove over 120 miles just to have my car serviced here.

Afton, Va., 22920As of now I cannot recommend that anyone use this dealership or repair department. If I could give zero stars I would. I cannot overstate my impression of arrogance and perhaps incompetence at this car dealership.I made my concerns known at the day of a repair department appointment, again several days later by telephone, again via the national Mercedes Benz complaint website and a fourth time by mail.None of these 4 efforts to obtain even comment much less resolution have brought any response from the dealership.Not a call, no email, no letter, no response at all.This is a copy of the letter sent to them on 5/28/2020Mercedes Benz of CharlottesvilleChris BlinkinsophGeneral ManagerDear SirOn 5/5/20 I brought my 2001 MB CLK 430 in for a specific service outcome.I was charged $607.96 and the requested service was not completed and I am requesting a refund of the payment.I dropped the car off and wrote a ticket for the drop off box which stated specifically that I wished to spend the least amount of money to stop the display of a fault message stating the SOS/TelelAide system was malfunctioning.I was called by Ragina Fitz and was told that the diagnosis would take an hour of time to which I agreed and then later called by the same person and was told that a part needed to be ordered and that the repair could be completed with another 3 hours of labor plus the cost of the part. I was not told that the extra costs may not fix the stated problem. As I expected the requested outcome, I authorized that expense.I picked up the car on 5/6/20 and paid the invoice 511760. I noticed as I drove away the same malfunction warning message was displayed on the dash. The requested service was not completed.I immediately called the service department and spoke with a service advisor, perhaps Lewis Warren, as Ragina Fitz had departed for the day, and was advised to return the car which I did minutes later. I am not sure the car was then even taken back into the service area and was told by another service advisor, perhaps Tiffany Brown, that the display message problem could not be remedied without additional parts and cost. I indicated to her that that was not acceptable and that I either desired a refund or that the service I requested be completed without extra cost.I drove the car away and it was my impression that I would be contacted the next day by the service department.Hearing nothing from the service department, several days later I called and spoke to Ragina Ftiz and reviewed the above information and requested a refund. She stated that she needed to research the service tickets and would call back.I have had no return communication from the service department and have now sold the car. The option of completing the requested service at no extra charge is not available now due to the delay in researching the service and a return call to me, and a refund is in order.The service advisors were courteous, but have not addressed my concerns.I used the dealership service department as that is the business that is represented as the highest level of service expertise available for MB cars. I do not expect phrases like “we hoped this would work” after paying $607. That might be acceptable for a shop with a lower level of expertise, but not a dealership.Another item is that the invoice shows a charge for 5 adapters. My impression was that only one fiber optic adaptor was necessary and I am not sure even that one was used.Please refund $607.96 to the credit card account by COB 6/3/20.SincerelyCc Mercedes Benz complaints via email: [email protected]

Excellent service. I highly recommend.

Purchasing a vehicle here was a great car buying experience. Bill Lyttle was professional and a pleasure to deal with. Service, follow-up and response has been very good as well. Will shop here first for our next vehicle.

If you need something done go and see Megan A! She is the best, always so helpful and knowledgeable. She is the best part about this place! She goes above and beyond to make sure you are taken care of! She deserves to be recognized!

Having a flat during the holidays was very inconvenient, but Charlottesville Mercedes was extremely bhelpful in getting me back on the road quickly. I was treated with great respect, sensitivity and understanding. Being from Pennsylvania, they understood my wish to visit Monticello and other sites of tourist interest during my short stay. I am very grateful for their speedy help.

While I have had good service at this dealership over the past three years, my last two visits were less than stellar with the Service Department. I have never directly asked for an apology from a Service Manager, but was so hurt by unprofessionalism during my visit last week, that I did so. Still have not received an apology...

It was my first time I had to bring my car in since my husband always was the one who took care of doing that. Tiffany Brown was so kind and caring and explained to me everything that needed to be done. She took care of every single detail for me! Tiffany also had them clean my car and vacuum it. I was so impressed with the service overall, I have told my friends to travel to Charlottesville and make sure they ask for Tiffany Brown!

I have been to this place multiple times. I appreciate their promptness and explaining everything clearly. This is a super busy dealership and they handle things well. Had loaner car waiting for me when I arrived. I just wish it was clean and fully gassed up. It is after all Mercedes.

My first phone call to Anthony gave me a glimpse into the excellent customer service I would receive from start to finish in the Charlottesville service department.My car was just serviced in Columbus Ohio three days prior and a nail removed from a tire. The Columbus Mercedes dealership patched the tire.I was a half hour into my business trip to Virginia from Columbus when the tire pressure light came on.I called the Charlottesville dealership to schedule an appt. Anthony was so kind in the phone, and I felt he truly sympathized with my plight.He let me know it would be no trouble getting in to have the tire looked at, a loaner car could be provided, or even a shuttle if needed.He was just as terrific in person once I arrived at the dealership.My tire patch was replaced, my car washed, and I was able to work in the comfort of their lounge as the repair was being done.The staff was very friendly and greeted me as they passed by and also checked to see if they could get anything for me while I waited.The service was completed in short order. Anthony gave me his card and encouraged me to call him if I needed anything.I was thanked for my business and sent off with a nice firm handshake and a big smile as he walked me to my car.Superior customer service!!Thank you.

Excellent service experience. Loaner vehicle for 3 hours and my car detailed on exterior before I picked it up. Definitely a step up from most dealers.

I was seeking a specific car Nationwide. I was contacted by Duane K who followed up immediately. Without getting into too much detail, Duane exceeded my expectations which are very high considering its Mercedes Benz. Duane went far above what I would expect in terms of the service he provided every step of the process (calling me on his day off, late at night, weekends). I would highly recommend working with him if you have the opportunity.

We were traveling from The Jersey Shore and Sunday night we damaged a tire. Needless to say we were very upset and didn’t know what to do. Mercedes has been very good to us in PA and NJ so we decided to got MB of Charlottesville Monday. WOW! We arrived at 7:30 AM distraught and upset and they took care of us right away. Both Regina and Louis were professional, prompt and put us at ease immediately. They had us on our way quickly so we didn’t miss our next destination. Thanks to the MB Charlottesville team! I’ll never drive anything but a Benz.

Great service as usual

As always, very prompt, professional and thorough.A shout out to Damien who was a customer service rep, whom I never met before, but greeted me by name, and assisted with the transaction.Great job Damien!!!

The team picked up my car, serviced it and brought it back to my house. It could not have gone more smoothly. Thank you!

This franchise has great people working in their service department! They are super helpful and friendly. Ive been using them for years and I will always do so. Im and extremely loyal customer because they always work with me to help get things done. I also trust that they have my back!

Had warranty air bag recall and was taken care of by Ragina In a professional and timely manner. Joe (tech) did repairs without a trace of his presence. Great group of people!

If you are in the area and need work done I highly recommend Mercedes Benz of Charlottesville. They are professional, reliable and efficient. The staff is amazing , knowledgeable and friendly. Megan Apperson was a delight and very helpful.

Once again, great service and a special thanks to Tiffany for taking such good care of us and our Benz

Very friendly staff & good service, pricey but worth it

Mercedes does a great job with service. I only called yesterday, and they were able to fit me in despite such short notice. We have been using their service department for 18 years and have been very satisfied with the quality of service.

I visited for an oil change. The staff went above and beyond to make sure I was taken care of. My appointment was scheduled at 1pm. I was out within an hour. Including complementary wash. I would highly recommend Mercedes-Benz of Charlottesville for driving or servicing needs.

My thanks to William Little and the professional and courteous staff of Mercedes Benz of Charlottesville for making the purchase of my “new” CPO Mercedes , the best car buying experience I have ever encountered .If you are ready for a Mercedes , this is the dealer that makes It stress free and smooth as silk .sit back , relax and ride the wave in your new Benz.

Came in for a state inspection and tires needed to be checked. Ragina was awesome as my service writer. Megan greeted me and showed me the waiting area. Great customer service! Will return!

Had my Mercedes towed to them after it had a mechanical issue and it took them over a week to repair it. While I understand service departments get busy, we had to constantly call them to find out what was happening with the vehicle. Plus, when I initially showed up at the service department to get the process of the repair started I was ignored by the staff, for an unreasonable point of time before they even acknowledge my presents. One staff member, while she did have a customer, was discussing personal stuff with them and never even looked up to say hello... Very disappointed

Great people. Worked hard to give a good deal

I’m a newly converted Mercedes driver having switched over from over 10 years with BMW. The cars are pretty equal frankly so I won’t belabor the pros and cons of each (although I will say Mercedes seems to have the edge on quality and reliability).What tips the scales for me is the dealership. Mercedes has that hands down. From the front of the showroom to the service bays, I’ve had nothing but the kind of service and support one would expect from a luxury car dealer. In fact, my expectations (although somewhat jaded by the abysmal service at BMW) have been exceeded every time.Keep up the great work!

Meghan is rock star and is always nice to work with. She does her job well and with a smile all the time. I had an issue with my detailing service and Kevin was kind to listen to my issues and went above and beyond to take care of my car. I appreciate the little things Mercedes does for you while you wait for your car!!Thank you.

Once again I find my self in the enviable position of having to give a five star review to Brown/Charlottesville Mercedes Service dept. These cars are not inexpensive to own or maintain, but each time Ive dealt with this dealership the final bill is equal or less than the estimate, service is done correctly and quickly. Thanks so much for your excellent service.

I had to change my review after being totally ignored by the sales staff and General Managers. I was trying to buy a previously owned ML, but the sales department ignored me, my emails, and never even returned phone calls. I found the front office to be totally lacking in customer service or attention to potential clients. The Service Department should be rated at least 4-stars but you have to rate the entire dealership so since I cant leave zero stars...Ill give them one in honor of an excellent Service Department staff!

This place is a great place to buy a new car or truck they have a multiple brands of automobiles and they have been very helpful since I have not been able to check everything out myself and they are still respectful since I have had a stroke and that means a lot in todays world and you treat people as you would want them to treat you

Always a great experience. They take care of my AMG like it’s their own. Always comes back better than I left it with all concerns addressed. I’ll buy my next one from them because of the service dept. keep up the good work.

Megan goes above and beyond to give excellent service as always. It’s always a fantastic experience. Would give more stars if I could.

Great service department - like many dealerships, seems to be a lot of turnover in sales staff, but Ive always been treated well & love my GLC 300...!

I brought my car in for an A service and a state inspection. I had already had the oil changed, tires rotated, and DEF filled; so I asked that those not be included. Megan told me the State Inspection was basically an A service minus those things, so she suggested skipping the A service. I get the state inspection gratis. Her honesty was great and increased my level of trust in the service department.The broccoli salad was great! (Megan offered me some of the left over from lunch the dealership had to go with the sandwich I brought with me while I waited.)

David Abraham was my sales person. He was so helpful and friendly and helped get me in the car that I wanted. The car has been wonderful so far. I also like the newly renovated floor and waiting area. I would recommend Mercedes of Charlottesville to anyone in the market for a Mercedes-Benz.

Great service as always. They had a loaner car ready and available and helped me with a shuttle service to work. Awesome and friendly customer service

MB of Charlottesville is top-notch. I was greeted warmly and treated with care, respect and friendliness from the moment I set foot in the door as a new customer. Highly recommended. Further, they never fail to wash and clean the car, perform state inspection as needed, etc., Free of charge.

I bought my Mercedes in February, and the experience was great. Bill Lyttle was fantastic and patient, answering all of my questions. My 16 year-old was in a small accident in my new car only a month later. Browns Collision Service was wonderful, and Bill even came to pick me up and take me to work after I dropped off my car for repairs. Just last week I smelled something burning in the exhaust and Megan was so helpful. She took my car without an appointment and had my car back to me just a few hours later. There was no issue - but Browns did an entire review of my car. Wonderful people - great service!

We had a flat while visiting Charlottesville We were towed to the dealership after service hours. Dropped the keys off thinking we may have to get a rental to get home the next day. Early the next morning we were contacted by Megan to say the service department already had our car in the shop and was fixing the tire. They also performed a required Mercedes audio update and washed and detailed our vehicle. A shuttle was sent to pick us up and we were back on the road by noon. Awesome!

The service department has always taken great care of my car. All of the staff Megan,Regina,and Tiffany always go above to take care of what ever problem I have. Thanks

I have to thank Kevin and all of Mercedes at Charlottesville. I had a tire that was losing air pressure, and I called them to ask for assistance. Immediately Kevin found a place to help me with my tire, and I was back on the road within the hour. Thank you Colony Tire in Greenville, NC!! You all ROCK! And thank you to Charlottesville Mercedes. Always feel like family there.

They are taking great strides to repair a brand new vehicle for me. They are always available, always return phone calls, and provide updates in the evenings. Not very many dealerships take the time to do this. Would highly recommend their first class service. Thanks to Cville Mercedes Service!!!!

To whom it may concern:Liza and I continue to take our beloved 2005 Mercedes-Benz E320s to Brown Mercedes Benz of Charlottesville because of the exceptional service. I am happy to say we were both very satisfied by the recent experience, and will continue to work with Brown Mercedes Benz as long as the exceptional service continues!Thanks so much,Bill Edgerton

What a wonderful dealership, I mean everyone was so genuinely friendly and polite !! From the salesman who attended the door to the sevice advisors, Regina was especially helpful to me. Usually high end dealers are quite snobby, but not this dealership. I was pleasantly surprised. I highly recommend Mercedes-Benz of Charlottesville, Virginia.

I was impressed by how well they treat you. I was just at the BMW place and was treated poorly.Mercedes Benz people were fantastic!I highly recommend them!

Duane, dealer in charge and manager Steve were very kind and helpful to start our first Benz ownership. They tried to explain all of the questions that we were wondering. Hopefully, wanna meet again for another new fancy benz.

Its not often you can say you felt stress-free while at the dealership. Great staff, Megan i think her name was, was very helpful and made the whole process smooth!

My engine light came on exactly one day before I planned to return home after vacationing nearby. I was 400+ miles away from home and was afraid they would not be able to help on such short notice. Not too mention there was also a tornado warning in effect and I was afraid that the area may lose power and be forced to close early. Despite my concerns & slight panic, Meagan and the lovely young lady who drove me to a nearby mall for a little retail therapy (during a rainstorm) were wonderfully pleasant!I sincerely appreciate the excellent and timely customer service!! Kudos to the Charlottesville Team!! Thank you so very much!!

These folks at Brown Mercedes...now Mercedes Benz of Charlottesville, surpass my high expectations consistently. I dropped by without appointment to have a state inspection when I found out I was due. I was served with their characteristic friendly professionalism AND they cleaned my filthy car!...in and out! I am not an easy consumer to impress, these folks successfully do just that. Kudos, service department of Merceds Benz of Charlottesville.

Megan Apperson at Mercedes Benz at Cville is the Best!!! She always is willing to help anytime I need car work performed. Overall, Ive had much better experiences dealing with Megan than any other dealerships around!

What a great dealership and experience! I made the trip on Saturday from Norfolk to Charlottesville to purchase my new SLK from Theo, Charles and Bob. They were professional and had everything ready so we didnt spend a ton of time with paperwork and could just enjoy the new car on the drive home. I will call them again before I purchase again. Great team and dealership.

Terrific communication and with attention to client needs and time. I really enjoyed working with the service team.

Always have a great experience here! Wonderful staff and fast service. Thank you for always taking care of me and my car.

Experience was great! They got me in a loaner quickly and within hours had diagnosed and fixed my issue. Love MB service!

Such great people to work with, would recommend them to anyone! Megan and Ragina are always a delight.

Awesome service. Megan and Regina were super helpful and awesome!

We just moved my daughter from Nebraska to Virginia for college and I wanted to make sure she was in good shape with her vehicle before we left .We went into Mercedes and talk to Megan the service advisor and she got us right in the same day and looked over the whole vehicle and came back with several different critical issues that needed to be addressed.Two very important ones were that the outside of the tires looked new but the inside had cords showing on the tires and the brake line was leaking . Being a mechanic in my younger days I verified everything they said along with several different items and Found that they were all true.I plan on getting the vehicle repaired there for honesty is very important and Mercedes always gives top quality work.To top it off when we got the car back they washed it after driving 1600 miles across the country shined the Rims and vacuumed it!!Good job Megan ...we look forward to having our vehicle serviced and Maintenanced at your location !!I would highly recommend this Mercedes dealership for your needs !

Good dealer, very efficient, friendly, fast, and EXTREMELY CLEAN professional business. The service department was very nice, and fast with getting my car in and out very quickly!! Love the entire place. If you need your car serviced there go to Josh Pullin he worked on my car and was very efficient, the work was fantastic, and clean.

I dealt with Scott in parts. What a kind, very helpful individual. He gave me the feeling that I was his only customer and made sure my needs were his priority. I was back in my car in no time!

Ragina was very helpful and informative and very professional. Great customer service