My experience exceeded my expectations! Jeff and his team were very low pressure, or really no pressure. He was very friendly and personable. I wasnt in a super hurry to drive the car off the lot because of logistics with my car that I was driving, and they offered to bring the car all the way to me in Louisa after I got home from my very long workday! Jeff will keep you informed all along the way and made my experience one to remember. Ill be back, hopefully not soon since Im loving my car!! Thanks everyone!!

I have chosen a 5 star because Shah provided me with the right vehicle for my business expansion. He understood my needs and gathered all the specifications for the van I needed. It is the perfect van. I could fit the water tank I needed, thanks to Shah. Shah wasnt the pushy salesman, he listened and then delivered. I am very thankful for Shah and Colonial Nissan for the purchase. The availability was VERY limited but Colonial Nissan had the van I have been looking for on their lot. My gratitude for both Shah and Colonial Nissan CMA go far beyond this review. They have helped me graciously and I am very much appreciative, thank you Shah and Colonial Nissan CMA for helping me expand my business.

We were looking at a used pickup on the lot, Bob approached us, very friendly, stood by answered our questions and mainly let us look.Asked if we wanted a test drive, OK and said as we were leaving dont be afraid to drive it like you own it.After the drive we were interested, worked out the deal and said we would be back next day after I cleaned out our trade in.Came back next day to sign, Bob took another look at trade car, found some things I missed.Signing the papers, Scott asked what kind of music we liked (I thought was odd). We said Blues. As we were gathering papers; over the loudspeaker comes At Last, Etta James and Scott announcing Congratulations on our new truck. All the sales people had gathered in the showroom and were clapping.During all this time with Bob there was no pressure, no hurry. He let us buy the truck as opposed to him selling it.The closing was unique with the music and made it a pleasure rather than stressful.Driving home I noticed a slight rattle in dash panel. Went back to Bob he helped schedule repair appointment, they found loose screw, fixed it, no charge.Next vehicle we will look there first.

Expeditious! They were ready for me. No waiting. Service lasted less than an hour. Young man was polite, knowledgeable, very helpful. No banana in the tail pipe service. Made recommendations. Only recommeded what I needed. Didnt try to push anything unwanted on me#

Shah is very nice. And he hepls me lot when I purchasing the veichle. The price here is very good and reasonable.

Robert Tuckers professionalism and knowledge was very much appreciated. He answered all our questions thoroughly and without any pressure. Purchasing a new Nissan from Robert was the smoothest new car purchase I have ever made.

I want to give a special shout out to Christine and Colonial Auto Center. I recently purchased a new vehicle from them. A few weeks later I noticed an issue with my air conditioner. I brought it back to them and they repaired it with no hesitation. They also let me use a nice vehicle while my vehicle was being repaired. Although I was a bit frustrated at first, I’m definitely highly satisfied and would not only continue to do business with them, but will also recommend them to friends and family as well. Thanks again!!

Great buying experience!! All the staff was friendly and no-pressure. They had the best price and nicest truck out of all the dealers I went to (and that was a lot). They even stayedate after closing to finish my deal and then Damian delivered my truck for free.

Absolutely loved my experience at CMAs Colonial Auto Center. Martin was amazing to work with and the entire team made the process painless. I will definitely purchase a vehicle from them again!

Martin was a comfortable and great help on my Nissan Leaf lease.Available, friendly, good communications, no pressure.Ask for him!

I am very pleased with the excellent service I received from Shah when I purchased my vehicle recently at Colonial Buick. He went beyond the call of duty to assure that the sales process was smooth and efficient.

Ive been driving past the auto dealers for months wanting to go in and look at some cars. I heard so many people talk about Colonial Auto and to ask for Simona Holloway she will do her best to get you in a vehicle. She assisted me step by step thru the application process and answer all my questions, even the ones I didnt ask. Her professional knowledge and experience in the auto business had me driving home in my Escape. Thank you Colonial Auto Team

Dealing with this service center made me trade in my Cadillac for a Subaru. Both of my parents and I have driven Cadillacs for as long as I can remember. If my family wasnt driving Cadillacs, we were in other GM-brand cars. Our love for Cadillac is deep, and this service centers poor quality made me leave the brand.They do not ever fix a problem on the first try. Every time I picked up my vehicle from this center, the issue I took it in for would recur within a day and I would either have to take it back or be towed back. They exhibit astonishingly bad customer service, especially when your vehicle is still under warranty. None of the employees appeared interested in helping me feel safe in my vehicle so I moved to a different company who would.I really wanted this vehicle to work out, and I kept trying to get better results with this service center, but they proved to me that they were unreliable time and time again.I strongly feel I have upgraded car-wise, service-wise, and safety-wise by taking my business elsewhere.Edited to add: Last year, the service center had one of their employees drive my car to his house overnight to see if an issue persisted. They did not ask for my permission to do so, and I did not approve of my car being driven to a foreign house for an overnight stay. In addition, my car was driven over 80 MPH which is reckless driving in Virginia. When I brought this issue up to the manager, they made many excuses and brushed it off. This made me very uncomfortable and unhappy, but I tried to give them the benefit of the doubt. Never again!

I went to buy a used Nissan and Bob Kemp sold me a new Buick that would fit my budget. He was a pleasure to work with and explained everything in detail. The purchase was so easy and the sale was completed with 24 hours.

Jeff did a great job taking care of my son’s used car purchase - very friendly

Simona and the whole team at Colonial are the best. If I ever need an upgrade I will definitely be back.

I cannot say enough good things about Todd Wheeler. For the past couple of years, I have been taking my car to Colonial Auto in Charlottesville. But my most recent trip was memorable because of Todds excellent customer service skills. I appreciate that this company values someone like Todd.

Bob Kemp made the purchase of my Buick Encore a good experience. We knew what we wanted but it was not available locally so he did the research and found the car with all the specifications we wanted. His experience is invaluable.

Shah was great, got me a car and got me set up quickly and efficiently!

What follows are a few words about the best car salesperson I have ever encountered. Over my lifetime I must have bought a total of 45 cars, both new and used. Simona Holloway has been my go-to salesperson for at least 10 of those vehicles. My process of buying a car is deliberate; I have never felt rushed when dealing with Simona. Simona is the consummate professional; she knows her craft and has the polite personality all salespeople should have. She listens carefully to me when I describe the vehicle I wish to buy. Sometimes this is in person or via email. She knows I do not play games so I tell her what I want and what I expect to pay. As an example, the last vehicle I bought from her almost did not happen. I told her I wanted a 2 or 3-year old SUV, preferably a GMC. Because the last in person discussion we had had was about a Cadillac Sedan, she did not tell me about a 2-year old Denali XLT because she was sure it was too large. I happened to drive by one day and when I saw it, it was love at first sight. We negotiated for several hours until the price for the SUV was acceptable to me (I had done my research on the Internet). Afterwards she shepherded the deal through her dealership including all the paperwork. I drove away at the end of the day in my almost new vehicle a happy camper. In case you are wondering, I would give Simona an 11 on a ten-point scale.

Kelly Blue Book emailed me wanting to check the value of my 2017 Buick Encore. It was a great deal more than what I owed. My Encore did not have a power lift gate. My arthritis had gotten worse in my right shoulder. CMA contacted me about trading for a new 2020 Envision which was larger than the Encore. The Envision has the 4 cylinder engine! I looked around the area and no one was interested in my small potato deal. I spoke with Gavin who put it all together. JR Kennedy was my salesman. Gavin and JR were so impressive in their treatment of my sale. I traded cars. They worked with me putting my paperwork together. So professional. Finished the deal with Joe in Finance and drove away in my new car WITH the power lift gate financed with GM!

The staff is knowledgeable and did their best to make the buying process easy and fast. I really had a great experience.

Bought my first electric vehicle from them about a month ago. So happy with the car and with my experience with CMAC. Thanks!

Was quoted $1,400 service work but was charged a flat rate on my invoice of $1,000 for labor and parts of $288 plus tax for a total of $1,303. They told me their rate is $150 per hour and I asked how long they took and they told me 6 hours which should equal $900 in labor. I questioned them and they told me they quoted $1,400 and took $100 off to be kind because they work on a “graded scale” of hourly work and it should have been more. What????? It should have been $100 less than I paid without any discount. Never heard of anything like this in my life. Never again.

Martin was great to work with, he had exactly what I was looking for, would do business here again!

I am very glad to see Todd Wheeler is back at Colonial. Todd was able to get my car taken care of right away when I had an issue that could have caused a major problem. I have been taking my vehicle to Colonial for almost 10 years now and they do a fine job. I appreciate their good customer service and will continue to use them as my primary auto center.Thanks Colonial!

I wrote this on the Valleys web page, but Cole needs to recognized as well.I live in Fluvanna County and used a local Dodge Dealer in Charlottesville for awhile now. The service Techs were great, but mechanics lacked knowledge and skill.I took my truck to Cole at Colonial auto center here in Charlottesville and explained the issues. Cole took my Truck to CMA Valley Chrysler where I spoke with Roger, my service advisor.Roger quoted me a price for some work and discovered latter that the parts were twice what he quoted me. Not only did he apologize, but he is honoring the original price.Its hard to find this kind of service anywhere. With that being said, I will drive over an hour now to get my truck serviced. They have earned a customer for life.VR,Jason Beach

I came in for a State Inspection. I was greeted while in my car and a friendly face told me where to go. It is good to know that people still care about you. At the end of my appointment, I was given a Christmas gift of the inspection. This was a pleasant surprise.

I’ve purchased many cars throughout my lifetime. Never had this kind of service. Part of the frustration was dealing with a total of 6 different people. I had to tell several people information I had already shared with others. Communication among the employees is definitely an opportunity. They originally offered me 13k for my car, then within an hour came back with 15k, only because I told them no way in hell I’m selling my car to you for 13k. One gentlemen had already told me they would give me 15.5k, however I wasn’t going to make a stink over 500 bucks. I had told them several other dealerships had offered me 15.5-16k. One gentlemen tried to explain to me why the car was not worth 15k, however it’s now sitting on their lot for sale at 18.5k. I understand business is business and we all in it to save/make money, so I get there needs to be some margin/profit. I had to tell them 3 different times, I had my own financing. I purchased the car at closing, so when I left I forgot to get my plates off my trade in. I emailed them the next day to inform them, and the gentlemen assured me they would turn them in. After 4 more emails inquiring about this each time I was told yes they turned them in. For some reason it just wasn’t sitting right with me, I didn’t believe them. Several days later I then received a email to do a survey which I did. The very next day the gentleman called me to inquire why such a bad review. After explaining to him my feelings, right before we hung up I ask—“ I know I keep asking you about this but are you certain my plates got turned in to dmv”? He replied yes, but if not they will be. I hung up and just sat there thinking, omg how many times have I ask this man this? Needless to say the very next morning I get a email stating “oh we destroyed your tags because they were close to expiring”!!! Sooooo I was lied to all the other numerous times I ask? I traded my car at the end of February the plates expire at the end of April. I drove a hour to do business with this place making 4 different trips. If I didn’t love the car so much I wanted to buy, I would have walked away! I couldn’t find this exact car close to home. I also inquired about the cost of changing the GMC logo from red to black, and was quoted $350.00 bucks.(Thought maybe they would throw that in). The part was only $120.00. Well guess what, I had the GMC dealership close to home do it, and only paid $200.00. I might be a female trying to buy a car, but I’m not a stupid female! That’s how I feel I was treated. Only nice thing I have to say is, I love the car, and the last young lady I dealt with was pleasant.SEE THE RESPONSE FROM THE OWNER??? GUESS WHAT NO ONE EVER CALLED ME !!! NOT SURPRISED!!!

After visiting other GMC Dealerships with no luck my wife and me werent to hopeful that Colonial would have any luck finding us what she wanted either. We were wrong. The Sales Staff at Colonial are amazing. They bent over backward to find my wife exactly what she wanted, even tho it meant driving a trade all way to Ohio. They even offered to honor the sales event if had ended when they found something. If you are in the maker for a Vehicle check these guys out.

Staff very friendly and knowledgeable. What I really appreciated there was no pressure to purchase. I recevied what I thought to be a reasonable deal..

I havent used the service center yet but I can attest that the Salespeople are amazing. After visiting other GMC Dealerships with no luck my wife and me werent to hopeful that Colonial would have any luck finding us what she wanted either. We were wrong. The Sales Staff at Colonial are amazing. They bent over backward to find my wife exactly what she wanted, even tho it meant driving a trade all way to Ohio. They even offered to honor the sales event if had ended when they found something. If you are in the maker for a Vehicle check these guys out.

The people at Colonial are very nice. They got me in quickly, fix, service and even cleaned the car. Will keep bringing my vehicles here.

Anthony Swan in the service department is absolutely awful to deal with. Never returns calls, makes promises that he does not keep. After having warranty work done, had severe issues with the car and of course no return call from Anthony and the service manager tried to blow it off also. Not to mention wondering why my car was driven 10 plus miles and 90 plus miles an hour on a test drive when I had a hidden device on the car just to check for that. Have already started a case with GM corporate.

My wife and I recently purchased two used vehicles from Colonial: A 2002 Thunderbird and a 2011 G37 Convertible. Both cars are very clean and they have low miles. The sales people we dealt with were congenial and flexible. Bob Kemp, who sold us the T-Bird, has gone the extra mile to make sure that we got the hardtop, hardtop stand, cover and touch-up paint. Joe Lombardo and Connor Walsh worked with me diligently to come up with a fair deal on the G37.Where the rubber hit the road for me was when we had some issues with the cars. The G37 leaked some coolant onto my garage floor. The team at Volvo were very thorough and found a hose that they replaced. The T-Bird needed a jump one morning and when we brought it in they did a very thorough check of the electrical system. They found a wire that was partially grounding the system. They fixed it and replaced the battery.What impressed me in both cases was that they did not try and do a tweak and rush us out the door. They pressure checked the G37 coolant system for a day before they turned it back over to me. They found that the instrument light switch in the T-Bird had been left on which contributed to the dead battery, but rather than stop there they detected a continued draw on the system so they systematically pulled the fuses one at a time until they were able to identify where the draw was coming from.I highly recommend this dealership.

We had a great experience with Bob Kemp at Colonial CMA in Charlottesville. He was upfront and answered any questions we had during the car buying process. We felt we received a fair deal with none of the car buying sales gimmicks attached, and we appreciate that! Would buy from Bob at CMA again.

I’ve have been to this service center a few times, hoping things would get better. Every time it seems to get worse, some of the employees act as if they don’t want to work or be there for that matter, slamming doors, and just not treating you as a paying customer! I have asked for a complementary car wash every time and never receive it, with my vehicle being there for over 7 hours. If you can’t do perform the task, at least make me aware of it.

Service was excellent, as usual. Lack of masks being worn by employees and a couple customers was concerning.

Nick, Scott, Robert and Arthur were OUTSTANDING in the purchase of my new Silverado! I purchased this certified pre-owned truck from about 237 miles away and felt comfortable the whole time. They even delivered it to my home, out of state. In a previous career, I worked as a salesman, sales manager, finance manager and general sales manager in the automotive business. I can confidently say that this team handled my deal with professionalism, urgency and tact. Id recommend this dealership to anyone. Great job guys!

I have several vehicles that I bought stress free from JR at Colonial, and no doubt having them all serviced can be challenging. The nice people (Becky and Nick specifically) always make it easy, and almost fun to get everything scheduled and serviced. You guys are great! Keep up the good work! I will be a customer for life!! :):)

Just bought a Lincoln. i mostly dealt with the salesman over the phone and he was able to guide me to the best vehicle for my needs. we would discuss the options and he explained everything. he guided my wife also. i couldnt get better support and attention. if your in the market for a vehicle see Michael Kusenda. hell take time with you and insure that your needs are met.

Scheduled an appointment to have an oil change and front license plate bracket mounted onto the front of the car. When I went to pick up my car they slapped me with a $50 labor fee for a total of $150. Call me crazy, but an oil change with a $25 bracket should never cost $150. Know what you’re getting yourself into before you schedule any kind of work to be done here. Two stars for the friendly customer service employees who were helpful and just doing their job.

In my 60 plus years, I have bought over a dozen cars, but my experience with Bob at Colonial was one of the best. No games, no shenanigans, just a fair deal and a fair trade. When I am buying a car Im not trying to steal it but I hate getting taken advantage of too. Bob was very knowledgeable and experienced, and added a lot of value to the deal. I give him and this dealership my highest recommendation.

I just purchased a truck from Felicia Schultz at Colonial and she was excellent. She was very patient with me as I worked through my decision and took numerous test drives over the past 4 months and was always happy to sit down with me and help me out. I highly recommend working with Felicia! When my wife is looking for her next car, she is definitely going to make her first and only stop at Colonial to meet with Felicia! Thank you!

First, scheduling an appointment is a no-fuss effort-- they made great suggestions about how to make my visit work with other things I had to do during the same afternoon. Great work without any questions-- just good service. Second, friendly from the minute you step out of your car. Third, timely service, appropriate suggestions about what needs to be done for my truck. Fourth, a complimentary car wash for first responders and in my case, being a doctor. It was more than just a wash-- it was a thorough cleaning, unlike any I had done since purchasing the truck 2 years ago. How thoughtful and thorough. Thank you Colonial for being the best auto dealer I have dealt with in many years.

Fantastic to work with on new GMC truck purchase. Highly recommend. Worked w/ salesman Lucas Hald - he was incredibly helpful, responsive and great at finalizing our purchase. Will return when we need to replace our 2011 car in a few years.

Friendly salesman egar to assist. Knowledgeable staff. Great customer service!

Excellent service. Had a relative over the holidays struggling with their Audi. Anthony at the center in Charlottesville wasted no time in helping us figure out the issue and consulting us as to what the best course would be. He then sent us on our way with a better idea of the issue.

I have had cars serviced at Colonial for more than twenty years. I have been consistently pleased with their work. I was, however, nervous when my long-time service manager retired. He was a peer and had become a trusted friend.The current service manager is probably younger than our youngest child. He knows a great deal more about cars than me. That does not, however, take much.More important, at least to me, is that Cole seems to care about my car as much or more than I do. I have a 2004 Ford Thunderbird: beautiful but notoriously unreliable. Cole has tamed it and made it reliable.I just retrieved the Thunderbird from a 60,000 mile tune-up. It cost exactly what was projected. It is running like a dream, even smoother than when I bought it... just as Cole promised.In my experience, the team at Colonial is knowledgeable, communicating, polite, professional, and does their job right. To do this over two-decades and two or three professional generations is just about miraculous.

They did mfg call back and they were quick and efficient,no problems

This is the by far the absolute best auto service I have ever had in the 5 states Ive lived in. We had work done under warranty and the overall customer service was so good I wanted to pay them. I would give them a 6th star ⭐ if I could.

Theyre great!

Anthony Swan and Colonials group of technicians are outstanding. Anthony assisted me in recommending tires for my Ford F250. He listened to my concerns and gave me options. After driving home I texted Anthony to let him know how pleased I was. The tires really set my truck off in appearance, solved my traction concerns and were quieter than expected. We have taken all of our vehicles to Colonial due to their expertise, timely repairs and an attitude of really listening and wanting to ensure that their customers are pleased. Thank you Anthony and Colonial!

Colonial, thank you for 5-Star service. I did not have to make an appointment, just walked in at my convenience and you were there to serve. I received prompt and user-friendly service. Its nice to receive service I can brag about!

No pressure sales. Relaxed environment. Knowledgeable staff. Van Johnson our finance manager made our purchase a breeze! Well worth your time to stop in, shop, research and drive home happy.

We bought a Nissan Leaf from Kevin Coleman. We love the car. It is just delightful and meets our needs perfectly. Kevin was excellent--extremely knowledgeable and careful and friendly. We never felt pressured or hurried, and he was able to answer all our questions, and we had a lot of them because weve never bought an electric car before. Couldnt have had a better experience with a salesman or a car!

They have the best staff and the best prices if you need a rental car

Upon arrival for our appointment they were ready & waiting for me---extremely busy place but runs very smoothly. Chan & Nick were excellent!!! So very impressed with service from beginning to end!!! highly recommended and if the Sales Dept. is this great I will buy from here next time ;)

Buying a car is one of the most frustrating processes, but I was thankful to have found Colonial Auto Center who was the first dealership to not play games with me. I drove from Richmond after I was able to get the price I wanted with the features I wanted. Huge shout out to Maggie and Van for being so responsive and helpful! I love my new Murano!

I recently purchased a Nissan from Colonial after entertaining a number of in-state and out-of-state options. I found the staff to be courteous, patient, attentive, and knowledgeable about their inventory . There was no pressure to put me in a car today and I was able to test drive a number of vehicles on my wish list. The manager, MP, gave me a great deal. Ive had my vehicle for three months now and couldnt be happier.

I purchased my car here a few months ago. Lucas is the salesman that helped me and he was wonderful. He answered all of my questions and helped me find a vehicle that worked well for me. Will definitely work with him on future vehicle purchases. Highly recommend Colonial.

This was one of the best experience we have had in buying a van. Simona, Scott and Anton was extremely good and very helpful. I cant speak high enough of Simonas professional treatment of us. We would differently recommend anyone to buy from Colonial Auto Center. When I replace my other car, I definitely will go back to Colonial and look for Simona.

Wonderful people, down to earth, works as a team should.

My overall experience at Colonial Auto was fantastic!! Bob Kemp and the entire team were super friendly and made feel comfortable from the time I walked through the door. I was very skeptical that I could get the car I wanted for the price I could afford, but they worked very hard to explore all the options and get me the best price. I walked out feeling very satisfied with my purchase. I would highly recommend this dealer.

We had a wonderful experience!!! everyone was so nice and helpful!!! we went there to look and came away with a new car, due to way they are willing to work with you in all aspects...we worked with Paul L. and he is awesome!!! We highly recommend him!!! Thanks colonial!!!

This was the easiest car buying experience I have ever been a part of. Chris, our salesman, wasnt pushy and Van in the finance office may be the best in the business. I would highly recommend going here first if you are in the market for a new car.

I brought the Cadillac ATS that I gave my wife in for service yesterday (19Oct18). Colonial not only did the usual oil change, tire rotation, etc., but ALSO remembered that I needed a new inspection sticker. On their own, they also took care of that (complimentary!). THAT kind of initiative and courtesy (& my salesperson Simona) is what keeps me coming back to Colonial! Mike McKee

Our salesman, Brian Logan was very good to us. He was a very willing and pleasant young man. His attention to us was overwhelming. Mr. Logans goal was to make us happy with our purchase and make us comfortable while we waited. He offered us beverages while we waited which was very kind. Brian has gone out of his way to make us happy with our purchase at Colonial Auto Center. Mr. Logan also has been very attentive even after the purchase. He has gone beyond regular salesman duties during this sale to us.

I have always enjoyed my experiences at Colonial Service Center. The quality of service makes me feel confident that the job will not only be done right, but done well. My rep is Joey Kubistek. We have enjoyed getting to know each other over the past 5 years and the entire department makes you feel like a valued and respected customer with the friendly atmosphere and personal service. Kudos to the Colonial team!

Amanda and the team in the Parts Department saved the day for us and our customer! I work for a local locksmith company here in Charlottesville. Yesterday we had a customer who needed a high security key cut for their brand new Chevrolet van. Normally, its not a problem for us, but our key machine stopped working right in the middle of cutting. Amanda and the guys in the Parts Department were able to quickly get the key cut for us (by the key code). They were extremely helpful and knowledgeable about the entire situation. Without them, we would have had one terribly upset customer. Thanks guys!

Colonial’s staff is always very friendly. They provide honest assessments of my vehicle and I trust their advice and their work. I love their hospitality and how they always go the extra mile in providing amazing service.

Service staff were nice and did not try overly hard to upsell other products. The only downside is the wait times. 2 hours or so for an oil change you made an appointment for is a little much. But the chairs in the waiting room are very comfortable.

Always courteous and ready to serve. I also appreciate the shuttle service. I can leave my vehicle knowing that it will be taken care of; it is hard to trust mechanics at this time. Thank you so much. Great Service!

I went to Colonial Auto Center based on a referral, and I knew the truck I wanted when I arrived. My salesman, JR, was welcoming and friendly -- he answered all the questions that I had and was very knowledgeable.The staff seemed very organized and ran things efficiently. Whats great is that they can handle all the credit-side of things right there in the office. I was out of there in no-time with the truck that I wanted.Many thanks to JR and the staff at Colonial!

Quick Lane staff were great, prompt. I had oil changed and ac repaired.

Nick was my service manager. He made the experience easy and went out of his way to explain what was done. He didnt try to sell me more services and was friendly and professional. I usually try to avoid dealers, so this experience was a first for me. Good job.

Car was as described. People were very pleasant. The only thing that kept the experience from being perfect, they kept us waiting a long time.

I recently purchased a 2014 Nissan Altima; I love the car and had a great experience with Colonial Nissan. This was my first car purchase and I wanted to assure it was the best fit for me. Bob Kemp at Colonial did a wonderful job helping me with this. He is for the customer and that meant a lot to me. I would highly recommend Colonial and Bob Kemp. If you are looking for a car and want the best customer service Colonial is the place to go. My dad purchased a truck from Colonial, May of this year and had the same experience as I did. He is the one who directed me to Colonial and Bob. I could not be happier with my new car and my first car shopping experience!

Went to the Central Virginia Auto Auction here. Fantastic staff, always helpful and courteous. Auction setting climate controlled. Pre-inspection allowed with restrictions (No driving vehicle. Engine allowed to run. Passive inspection only). Brings sellers and buyers together in a professional atmosphere.I have purchased 4 vehicles thorough CVAA and actively recommend them to friends and family. Thanks again!

This is one of the most well run establiments in Charlottesville VA when it comes to car buying these folks are awesome, the General Manager Warren has always been great to my family and I

Anthony Swan and the service department did a great job of taking care of my needs including the fine shuttle service I received to and from my home on Pantops....In at 8am and repaired and driving home around 4:30p....unfortunately you didnt have any control over the wicked storm that cut across rt 250 right at Stony Point Road just as I arrived at the intersection. Would give you 6 Stars if they were available.

I will start off by saying that I have purchased multiple vehicles in and around the Charlottesville area. Saturday February 4, 2017, I made my first purchase from Colonial Auto Center. Hands down, this was the best experience I have ever had purchasing a vehicle. Everyone was honest and straight forward from the moment I walked in the door until I pulled off the lot in my brand new Vehicle. My hat is off to Colonial!

Absolutely kind, caring, and qualified people working there ! Always a pleasure working with colonial !

Its a really great place to go if youre looking for a starter car for your kids or a great place to find a vehicle that you want for yourself, cant do any better.

Tim Royer was hands down the best sales person I have ever dealt with. I originally called about a different car they had already sold, they showed me a different car near my price range and worked with me so that I could afford it. Any time I went into the dealership I was treated kindly and given assistance immediately. Any issues I had with the car I was encouraged to bring up and the sales team worked to correct them as soon as they could. Overall, this is the best car buying experience I have ever had. Sales team was great, I love my car, and I got a great deal. 10/10 would buy here again.

I submitted a request for information and was pleased with how quickly the team followed up. They answered all of my questions and gave me a great price for the vehicle. The service was great and my husband and I will definitely work with the team when we are ready to buy our second new vehicle in a few months.

Jr Kennedy was great to deal with. He made the experience a great one and i would highly recommend seeing JR if your interested in purchasing a new vehicle. He gave me all the facts on the vehicle and made the overall process flawless. I will use him for all my future purchases and will tell all my friends. Thank you again Jr.

I love the sales team here. I probably went to 8 other car sales stores and can honestly say that the team here was knowledgeable, patient, not pushy at all.

Simona Holloway-Warren is fantastic to work with and an absolute pro! I thoroughly enjoyed my recent experience buying a vehicle and Simona is the reason. She and the team at Colonial were accommodating, helpful, and always prompt in responding to my questions. If you are in the market for a new or used car, go see Simona - I cannot recommend her highly enough!

I put in an online information request for one of their vehicles. I answered the first time and said I had already gotten what I wanted from somewhere else. Theyve called five more times and left messages every time. I understand that youve got to sell cars but if someone says theyre good maybe you should make a note somewhere so 3 other people dont keep calling.

I lost the key to my nissan altima. They wanted 300 for the key fob with key... then I needed to pay for the car to be towed to them... then it would have been another 80 dollars for the guy to sync the new key fob to my car. Over 400 dollars in total. I could rent a car for a week until I found my keys and still not paid that much. I wonder what a mobile locksmith like Baldinos lock and key would charge.

The atmosphere was relaxed and professional. I hadnt bought a car from a dealership for many years because I had a bad experience. I was apprehensive about ever going to a dealer again. Van Johnson and Bob Kemp instantly put me at ease and their professionalism made them easy to trust. I ended up driving away with a much better car than what I was expecting. Im totally satisfied with the experience.

This facility services my fleet of 250+ vehicles. They go above and beyond to ensure were satisfied customers. Dont waist time going anywhere else in the Charlottesville area for vehicle service.

Had a very good experience with Colonial; needed a replacement car ASAP and JR Kennedy had a replacement option within a day that was exactly what I was looking for. Had it brought to the nearest dealer and added a new set of tires to the deal....I was in and out of Colonial faster than Ive ever been in any car purchase because so much was done up front....They really took care of me and Id definitely buy from them again.....

Well, I went in for one problem (possible slave cylinder issue) with my manual transmission. On Monday the service Manager could not duplicate the issue and was able to shift freely after test driving. However, several other things were found and I approved the repairs. When I picked up my truck a week later, I noticed a groaning sound when I shifted. I hadnt even left the parking lot. I turned around and had the on-duty service manager take it for a drive and experienced the same groaning noise. It didnt seem too serious so I said I would drive it for a few days to see if it would subside. On Monday, I called the original service manager and explained the situation from Saturday. I asked to check with the on-duty manager from Sat. to get the full story. Well, I am still hearing the groaning sound, sometimes more acute than others. I am somewhat disappointed that this matter came up after being told there was nothing wrong. It is now Tuesday night and I still have not heard from the service manager regarding this issue. I hesitate to bring it back and be out of a vehicle for another extended period of time. I will take it to some other mechanics for more opinions.

Transmission replaced and the solution to issues was to just drive it over the course of a month. Had to take it back 4 different times to find a solution. Final day of fix “hopefully” and scheduled a shuttle for 12:30. Called at 12:40 with no ETA of driver. At 12:43 shuttle driver calls and asks for all the information we already shared with 1st schedule pick up.They’re trying and the employees seem genuine and competent, but the ball was dropped multiple times.

Just went in for a simple oil change. Was told they couldnt get to it because of being short staffed. Unfortunately, I didnt have time to return the next day and the actual service writer decided he would take the time to make it happen. You cant beat that for great service!

Good service at Colonial. Knowledgeable staff including Joey my service rep and Tom the manager. Cordial and helpful.

The best place for device, or to buy a vehicle. We were treated like family. Thank you so much!

I had a great experience at Colonial Auto Center with Mr. Chili who sold me a vehicle and Mr. Johnson was nice as well. Around the time of me shopping for a vehicle and actually getting the vehicle we had a snow storm so it took a few days for me to get my vehicle. However, Mr. Chili came out and drove my new vehicle to me so I had a way to work the next day and a way to them to handle paper work. Mr. Johnson was awesome as well. He gave us some uplifting stories about his beautiful marriage. My vehicle is expected to get detailed after the snow is clear. They handled my situation very well.