I could write a novel about our terrible experience with this company, but I think the reviews speak for themselves.. We read the reviews before renting and thought that wont happen to us well, it did. I would rather live in a cardboard box than deal with these scammers again

Very poor management company in the end. Doing what they can to screw the renters out of the deposit. Easy way for the to make money I guess. Heard this before renting, tried them and can confirm they do what they can to keep your deposit. Screw you over.

HVAC leak and pooling water in basement reported on May 2, 2021. Its May 23, 2021 and still no response.Update, or really none. July 20, 2021, still no concern about HVAC flooding the basement or ANY of the other maintenance requests put in.I have also had to provide free storage of their washer since I had my own and they didnt feel like removing it when I moved in. And then I get an email saying they need to know if Im renting it from them 6 months into my lease!!! I wouldnt be shocked if they try to charge ME for storing their [stuff].

Wants to charge an extra 100 bucks per adult on rent. Only reason for that is to con more money from you. If you wanna be screwed over rent from this property. If not look else where.Hi Andy thanks for taking the time to respond to my review! I just thought I would let you know that I will be contacting the Iowa Civil Rights Commission about your companys practice of violating Iowa Code Section 216.8(2) which states that landlords may not base rent or deposit based on the number of individuals in the unit...I feel like if you spent as much time reading the Fair Housing Guide for Iowa as you did responding to Google reviews you would probably know the laws in this state and would rethink your companys policy.

These people are listing properties online and having you view the properties with no intention on renting to you... They are stealing application fees. before I view the property I asked the property manager Chris that showed me the property what will have you deny..I explained the details for my credit report and he told me that I should be okay because they work with people with the 500 credit score..I have $76 in collection and was told by their office that I am not approved because of it..it is safe to assume that these people are stealing personal information and application fees with no intention on renting the property to perspective tenants.. do not rent from this property. or at least dont pay a application fee to be denied and have $50 listed in someone elses pocket

Epic Property management is one of the most uncaring and professionally unprofessional companies I’ve ever rented from. I’ll try and keep this short but there is a lot to cover. Firstly when working with them to find a place they failed to mention that they would charge us $100 for every adult beyond the first two. This was not mentioned until halfway through signing. So in short every price they gave us was a lie. Secondly their contract contains lots of fees that make it seem as if it is designed to basically extort you. For example due to a clerical error the utility transfer was one day late and they charged us $100+. While within their contract this is extremely inflexible and unprofessional. A theme you will find in this review is that for the most part they are acting with the contract but in a “lawful evil” type of way.After the initial monetary headaches of getting moved in we soon found issue with the property that required maintenance to fix them. Their response was often slow and took multiple attempts in some case to fix and workmen routinely showed up without proper tools. The most extreme instance of maintenance negligence was a dryer repair order. When fixing our dryer they caused a gas leak that according to the gas company was ‘dangerously close to being combustible’.They also seem to have arbitrary standers for lawn care. When we moved in the lawn was in bad shape. Full of weeds and very over grown. After fixing this with our own money a few month later we receive an email threatening that if we dont improve the lawn they will hire a company and charge us. The lawn was always kept in better shape then when we got it.Following this was probably the most frustrating incident of all. After our yearly inspection we received a notice on the front door claiming we owned them $450 for an ‘unauthorized pet’. Needless to say I was very confused as I do not have a dog nor have I ever had one visit. When we inquired about this they stated that we had ‘dog related items’ in our storage room and that this was sufficient evidence to charge us. I looked in our back room to find an old dog bowl and food bin my roommate had been storing for his girlfriend. When we attempted to correct them and get the fee removed they told us that they were certain we had a dog and unless we paid we would not be allowed to renew our lease. We were not in a position to move so unfortunate had to pay and did not have the money to fight them in court.The final two insults were what ill call “moving out costs” Firstly was the biggest insult of all a $2000 carpet cleaning bill we had to pay due to damage caused by the alleged dog. There are frankly no words to describe how unacceptable this is but unfortunately it was unsurprising at this point. Lastly they took another $300 out of our security deposit for completely random stuff that wasnt even on our move out sheet or was frankly not an issue but we were charged for anyway. Avoid this company at all costs.

I’m a neighbor next to one of the properties. I can tell you that they do not care about the houses. They have a privacy fence that has blown over last winter and yet to have it repaired or picked up. The panels were laying in the road. We picked them up. They don’t care! The panels are still scattered throughout the yard. As a homeowner this is awful eyesore. Shameful. Stay clear. Do not use this company! Scum lords

Hey Im just curious about the bad reviews.I contacted epic property earlier today and didnt notice any rudness like some of these reviews claim. The lady talked verry professional and answered any concerns that i had.Looking forwarded to possibly renting from you. We found a awesome home to rent for a good price that is available . Me and my 2 daughters and also fiance look forward to applying.Thank you.

Straight up SLUMLORDS! Watch out for 5k in charges after you move out with everything perfect.

We moved a few weeks early at the end of our lease. We were unable to be with Epic Property Management staff for our walk through. I communicated via email with Jennifer and later Chris the manager about maintenance requests and what was required to move out. We were told to leave the keys and garage openers on the kitchen counter (no check out list). When we received our Security Deposit we were shocked and appalled at the charges and fees they charged us. i.e. $75.00 to replace a brand new battery in a smoke detector, $30.00 to replace 2 light bulbs in the bathroom, $43.75 to clean a few windows and blinds as well as a stove that was delivered broken and dirty to us a year ago and the list goes on. We feel that we were taken advantage of by not being available for the walk through. Response from Chris the manager was slow and at times we received no response from him. Renters beware!

Super poor communication even through their tennant portal. Took months for them to take care of an existing termite infestation after we moved in, months to get broken back steps with broken rebar sticking out fixed, and the list goes on. Lots of other issues but it mostly stems around very poor communication. Emails were returned unable to send and calls were not returned at all. As a military family weve rented in a lot of areas from independents to big companies but this was just sad. Wouldnt use again if we find ourselves back in IA.Wow super quick to respond to a poor review though. Yes we used your company but i do not use the same email for everything. Why can you respond to google reviews after hours but not questions on the tennant portal? 😂😂

Terrible management. Don’t answer their phones, impossible to communicate. Charged us for cleaning even though we throughly cleaned before moving out. No deposit back. Glad we got out. Save yourself the hassle and don’t go through them.

Using EPIC has been the best decision weve made in years! We are property owners but live in another state and began working with EPIC a few years ago. Over the years weve tried other property managers but the professionalism, high level of communication, prompt service and expertise we experience with EPIC surpasses any other management service we’ve used … and here’s why:- EPIC are equally accommodating to us (the landlords) and the tenants.- EPIC utilizes multiple online systems e.g. the ability to register work orders for repairs etc. thus keeping a history of services performed.- EPIC immediately contacts us about issues to be resolved once our tenants contact them.- EPIC uses tools to source excellent tenants.- EPIC provides reports and regular inspections to ensure the tenants are comfortable and we are aware of the status of their tenancy.I understand as an investment property owner a balance has to be maintained to make sure the tenant and landlord are equally happy. In the past we have accommodated tenants with new equipment, re-carpeting, repainting etc. resulting in very happy and grateful tenants ... we have also had tenants not pay rent for 2 months and leave our property damaged. It is a balance. Finding an excellent property management company like EPIC who looks out for our investment while keeping our tenants happy is an absolute bonus.

Everyone at Epic has been professional and honest with us and upfront about all the challenges owning rental property. The owners and staff have done what they promised and they helped guide us into our first property six months ago. They are doing a wonderful job and we look forward to working with them on another home soon. They are a very positive management company.

EPIC Property are one in a kind for stealing your money from people at the end of their lease. We live in a townhome for 2 years and we moved out, they took all our $895.00 deposit and charge us additional $200.00. This was after we had already paid professionals to clean up. Where in the world will you pay $50.00 for 3 lightbulbs?????......... DO NOT MOVE WITH THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I wish ZERO STARS was an option. Overpriced properties. Owner never wants to pay for anything to be done correctly but charges outlandish rent prices and will try to up the price every year but not improve the properties. Most maintenance requests take forever to get taken care of. Such as the paint job on the outside of my house that has taken all year for some reason and it was mentioned two years ago at least and then again this year and was not started until April of this year and they are still not done. My basement got ruined due to mold because they took months to fix the sump pump and water leakage down there. And the list goes on. meanwhile weve never even been late for a payment and their properties are all extremely overpriced. They try to mark it up by saying theres extra bedrooms that arent actually bedrooms its just a room where they put a wall in the middle of it it wasnt supposed to be there. This company sucks and I cant wait to be out of this lease. and I honestly believe most of the five star reviews that youll see on here are from people who work for the company and theyre probably spending more time doing that than answering the phones and handling their actual jobs.

Great in responding to all issues. Did their best to help with all of our needs. Jen in the office is always a joy to speak to. They are understanding and want to help out any way they can.

This place is TERRIBLE! When we moved out they said there was a STRONG urine smell! WE HAD NO PETS!!!!! they are a rip off you put in a maintenance request and it takes 2 weeks to get completed!!! I wish I could leave a 0 star review! NEVER GO THROUGH EPIC!

Epic has been our property manager for our rental house now about two years and they have great tenants in our house and they follow up on every concern with property and thorough. Its been one last thing we have to deal with having two houses isnt ideal but its what were dealing with and Jennifer and Brian are very helpful. Thanks so much and I would highly recommend them if youre looking for peace of mind.

I have never been treated so poorly by a company. Epic has the worst respond rate, it would take days for them to answer any questions that we had. We had major safety problems with the house, that took weeks to fix. We could not lock our door because it was broken and they did a horrible job fixing it. Our electricity was faulty and also took weeks of fixing. We complained that our smoke detectors did not work, so they took it out without a replacement. They are rude people and are just in it to make a quick buck. I would highly recommend not using this company. I could say much much more about epic, but it is not worth my time anymore. DO NOT USE EPIC.

We used them to rent our home and it was a great experience!!! They took care of everything from start to finish. It can be scary to rent your home, but using EPIC is worth EVERY PENNY!

NEVER will I ever again have anything to do with these money hungry property owners. They fine you in any way they can and sometimes even without warnings. (Of course the ones without warnings are the hefty ones). Their lack of communication is unbearable. God forbid you ever needed anything done to your apartment. Itll take forever for them to fix it, and they may just end up blaming you in the end for more money anyways. I wont rent or recommend their property units to anyone. They need new people to run this management. Its all terribleUpdated: this is not Elijah, and you charged him with a cleaning fee after he had cleaned his apartment out. $300 for cleaning something thats already clean is hefty, in ANY measure. And you still have failed to mention after being asked why there is still someone upstairs (probably the person who told you about my dog) that is allowed to have a dog in your apartment building that you say does not allow dogs and I quote We only allow dogs in single family homes. An apartment building is not a home. So yes, make sure to ask them about any of their terms because there may be someone living there that theyve made exceptions for.

Thank God they denied me!!!! After reading these reviews I definitely dodged a bullet! Very Poor communication to say the least! They definitely don’t disclose information that should be told up front before a person even applies!

I am saddened to learn that this company doesn’t care about what is going on in your life. I left my abusive husband that would not allow me to work FOR YEARS so I don’t have a lot of good credit (still over 600 though) and my boyfriend, whose wife emptied his account and would allow him to pay bills are denied. We have GREAT jobs and are trying to get in a better spot, have more than the funds and proof available and it’s not enough. I hope that my fellow law enforcement friends that do everything for our communities don’t even try to get involved with this company as they don’t give back.

As a landlord working with EPIC, I have had a fantastic 4 years of property management services from these guys. The owners and staff are kind-hearted, genuine people who really care about your properties and maximizing your earning potential while also putting care into making sure their tenants have a pleasant experience at all of the properties they manage. Competitive rates and streamlined business practices make them the best option in town!

Where do I even begin to start with this terrible company- I have never seen more of an dishonest/unprofessional company than Epic. I also want to add that we were your perfect renters, we paid on time every month, we took such good care of the house. We rented from them for 2 years and it was one of the worst places I have encountered. Dishonest, no communication- except when convenient for them, poor maintenance department, management- terrible.Please remember than not only do they rent and buy places but they are also landlords. In our case they did not own the home but someone paid them to manage it. If you are an investor please read this and take it seriously. DO NOT USE THIS COMPANY! Why or how would you want to use a company that lies and charges for outrageous fees.We took a chance even after reading the reviews and every single person that wrote a review was exactly right about what I am saying. Im also not writing this review to complain or debate but Im writing this to make sure people are aware and not go through what we did.

Horrible experience from this company! The worst communication skills I have ever seen! Basement flooded with sewer water and it sat for almost a day, took them several hours to answer a call about this, lost valuables that they haven’t compensated me for, pump was placed in the highest part of the basement. They charge you for everything, my house was immaculate the whole year I had it and we had ridiculous cleaning fees assessed. Absolutely horrible.

Loved working with Epic! Prompt with responses and took care of any issues we had. No complaints. :)

Ive had nothing but good experience with EPIC. I would definitely rent from them again. Their maintenance program has improved a ton over the last year. The people care and they are a great company.

We all terminated lease for personal reasons and took awhile but epic came through on finding new tenants

THE WORST COMPANY!! Epic fails on every level!! They do not follow through on service requests and if they do, its not until months and months later. Issues NEVER get resolved. They are extremely unprofessional and inexperienced. They show up unannounced and without proper notice. After personally watching how maintenance fixes things, I dont waste my time anymore. I know that I could fix the issue and it will be done correctly and safely the first time! I dont have a single good thing to say about this company. Be smart and DO NOT RENT OR BUY FROM EPIC PROPERTY MANAGEMENT!!! Anyone is better than them!!!

Don’t go through these thieves!!! They will cheat you out of your money and if anything goes wrong with the house they will refuse to repair it no matter how big of a safety hazard it is. They will take advantage you in any way possible. If you want to live in a run down house and be treated like you’re trash for asking them to do their jobs then they will be perfect for you. For example we asked for the basement windows to be closable and sealed when we first moved in and it took 3 YEARS for them the do it and we lost everything that we stored in the basement when the sewage backed up and they blamed us even after it was proven that tree roots got into the pipes. The list of bad is never ending so I just want everyone smart enough to read the reviews to know it’s not a good company! Also once you move out and want to work out an agreement for how the hell you owe them money they will say you have to talk to one guy but he never answers!

They helped us get into a property on very short notice and worked with us in providing services we needed. Regarding requests during our lease, they were always very prompt and courteous. I highly recommend EPIC. We had a good experience.

Great experience! Very easy to work with and any maintenance was taken care of post haste! Have referred them to many friends. Great properties and even better management.

Epic Property Mgt also manages property in Oregon. I live at one the properties they manage, if you can call it managing. In February of this year, 2014, the maintenance man was using a snow blower on the sidewalks and blowing the snow on the cars in the parking lots. The snow blower picked up a rock and blew it out on to my car windshield. He saw it happen and continued to use the snow blower on the sidewalks. When I reported it to the office, it took them 3 months to finally get back to me and denied he did that, said a witness claimed it was already there. I asked to speak to this so called witness and was denied. Now I am having horrible issues with a neighbor downstairs, management refuses to listen to my side and writes me up for whatever she claims I do. They will take sides and have favorites. Another tenant will spy on the neighbors and rats them out to management and management writes them up on her say only. Really poor management skills. There needs to be a complete overhaul of the whole Epic structure, hire honest, decent people willing to help not just be figureheads and write up actual truth and not drivel.

My experience as a renter working with EPIC Property Management has been very good. Anytime I call in for a needed repair, I receive a quick and very friendly response to my call. The EPIC staff listen to my concerns and the repair work gets done quickly and is done right the first time. I have lived at other places where the landlords are drag their feet in returning my calls.

Ive been with Epic now for 2 years. They are very understanding, patient, and responsive. The staff are friendly and respectful. As for the other, lower reviews, there had to have been other extenuating circumstances leading to such reviews. As for service, they are right on top of things, calling that day if its an emergency, or getting back to me within a day if its not an emergency.

EPIC has been exactly what I had expected/hoped they would be. Maintenance issues are dealt with promptly and I appreciate the easy online payment options. Great company to rent from!

Great Quality services, customer service and maintenance. Very promptly and always willing to accommodate. Wish they had properties in Iowa city. Easy to make rent payment on their website.

After doing some research, I called and requested a showing of a condomium/apartment in Cedar Rapids, Iowa. We drove out early, a four (4) hour drive just to get to this listing, so we could see it and discuss it. We get a text for the wrong address, but verbally confirmed we were heading over to the condo previously mentioned and almost there. We get there about fifteen (15) minutes early, and winded up waiting around forty (40) minutes overall with no signs of anyone. We drove past the other listing, and since the number they issued was incorrect anyways against the online listing, we checked that as well and found zero signs of anyone waiting to show the listings for the home that correlates to it. After the initial phone call asking if we were on route, we received no further communication and when we attempted to call, we got the voicemail. In the end we got more information about the listings from the nearby curious home owners, than we did from the realtor. One fellow seemed rather confused even, since normally the tenant of the condo was home around this time, and we even noticed a Christmas tree in the garbage - so the tenant had clearly done some extra cleaning and gone out for the showing that didnt happen... I feel rather bad for them... Out of all the realty agencies that day that we had an appointment with, this was the second one to cancel a showing after wed already verified the showing time, and shown up as instructed. Well be avoiding this realty group going forward...

EPIC Property people are consistently doing great job for me. They are the people you can trust with. Theyve been handle my property at Cedar Rapids for 4 years. I am very happy with their service.

Where do I start?! Extremely unprofessional, they do not answer their phones, and they charge way too much for the app fees, and they denied us for no reason at all basically and they tried finding every excuse in the book to deny us because of our Emotional support animal.

EPIC is the worst place to live at. Honestly, if you could live in a box on the sidewalk, that would be better than renting with EPIC.Youre in for one EPIC disappointment:)

I have never written a review of a business before so consider this a red flag. Epic Property Management is poorly operated. Not only did they ignore my maintenance requests for a kitchen sink that was, not dripping, but pouring water out onto the wood floor, but they didnt respond to my messages or return my calls. For 3 months they sent me a bill that was $300 more than my monthly rent that I signed on the lease. I had to call and adjust it every time. They require you to hire your own professional carpet cleaner and you they bully you into moving out quickly so they can do a check out.I will never rent from Epic Property management again, I suggest you avoid them.

So this was awful. First they lied and told us we lived in a safe neighborhood, which was weird that there were countless shootings less than a mile from our house, sex offenders and many drug users. I mean Im sure that is their definition of safe. Then we had countless drain back ups. And of course we were the idiots putting baby wipes down the drain. None of us had kids. We were three college kids who they thought they could take advantage of.when the plumbers did come out they would leave before answering any of our questions. The third time it happened we called our own plumbers and they told us the same thing that epic were crooks. We never had an initial walk through of the house so any damage that happened was obviously ours. Never would I recommend this company.

Terrible customer service and very misleading info.We felt mislead, because we were lead to believe that the main thing they would be looking for would be outstanding employment history, outstanding criminal background, and outstanding rental history. EPIC is the 1st ever landlord or property management that has ever denied us.

They suck. Debt inherited from marriage 7 years ago and denied. Retarded.Update:It is still owed, however nobody asked any questions about credit at all. Nor did I beleive that a debt that long ago would have a total disqualification without any questions or other inquiries.We both have amazing jobs and are preparing to start fresh after divorces. It is too bad your company does not have the flexability for life events. Terrible.

EPIC has been great for me as a landlord. Very organized, reasonable rates, and low maintenance, just the way I like it. I am contacted with recommendations when something needs my approval, and that is about it.

Ive been waiting months for maintenance. Calls to the office get me nowhere. Ive had a broken dryer for over 3 months, a leaking refrigerator for over 2 months, and no one will come out and fix it. This is the way they treat a tenant who has been with them for 9 years. I dont know what to do at this point. Hire a lawyer? Im at my wits end.

My experience with Epic Property Mgt has not been a positive one. My family moved here from another state, and the only positive thing I have to say about them was in the beginning when they helped my family get into one of their houses (sight unseen). Once we arrived, the house was very clean, but all three trash cans were completely full and there was all kinds of junk under the deck that posed a hazard for my young kids. Epic said they would come back to dispose of it all, but they never did. So,wewere left with the task of taking it all to the dump.The AC in the house did not work correctly, and even though I created several work orders, it took over a month to have it fixed. During that time our electric bill was over $400.00 for a small house. Even when Epic said it was fixed, many of the windows in the house were single paned glass so our bills remained extremely high. Not to mention in the winter, we had frost on the inside of our windows!The blinds in the living room were hung so poorly they fell down the first time I tried opening them; falling on my 4 yr old. (thankfully she wasn’t hurt). The closet doors were the same way, every time you tried opening them, the fell down. We removed them for safety reasons, but kept them in the garage, and of course, were charged an inflated amount to have them rehung when we moved out. I questioned the amount Epic charged me, and Epic did respond by saying they would credit my account, which I never received.Also, several of the doors throughout the house were completely scratched up by other tenant’s dogs.Toward the end of our lease, I put in a work request saying the pocket door had fallen of its track. Epic never responded until we moved out, then blamed us for “misuse” and charged us over $150.00 to “fix” it. We moved out in May, and I just received and email (in September) saying they just fixed the door. I am sure the email sent to me was an accident, but it tells me they charged me for something they never even fixed.They also charged me over $150.00 for trash haul. We left nothing in the house, so when I questioned what it was they hauled away, Epic sent me a picture of firewood we had left neatly stacked under the deck to use in the wood burning fireplace. I have driven by the house many times, and guess what, the wood is still there! So, again, Epic charged me for something they did not do.I emptied and cleaned the house, including the appliances. Plus, I had to pay almost $400.00 to have the carpets cleaned per the lease, yet Epic still charged me over $500.00 for “cleaning” When I asked to see a receipt from the cleaning company, I did not get one.Our lease went until the end of May, but we moved out in the middle of the month. We mowed the lawn prior to moving out, but got charged for the lawn having to be mowed. It seems logical that once we turned over our keys we would not be back. However, the person that checked us out warned us and said if we wanted to come back to mow, Epic would charge us to get back into the property. Obviously we were not going to pay Epic to mow their property.While living there, I paid to have the trim and the garage door painted because it looked so bad (chipped) when we moved in. I also put up new outside lights at each door because the ones there were broken. I kept the house very clean and left it in better condition than when we moved in. I will admit, I am not a professional cleaner. Once we were moved out I thought someone would come in and do a light cleaning for the next tenant. I did not expect for Epic to keep all but $100.00 of our $1500.00 deposit (plus an additional $400.00 we paid to clean the carpet)I also find it coincidental that once I paid for some upgrades to make the house look better, they raised the rent for the next tenant.Beware. Epic will find ways to nickel and dime you out of every last penny. And good luck getting anything fixed in a timely manner.My advice, if you need to rent, find a private owner.

Ive rented from EPIC Property Management LLC for 2 years now and have had a good experience overall. They are always courteous and friendly and are quick to resolve any issues that come up. In fact, when deciding to downsize to a smaller place, I decided to stay with them because of their customer service. I would recommend them to friends and family.

Never been treated worse by a business in my life. Slum lord mentality would be an appropriate description.

I love EPIC. Probably the best rental/property management company money can buy!!!

As an individual who has rented properties around the country (Arizona, Maryland, Colorado, South Dakota), I wouldnt say EPIC PM was the worst experience as a renter, it just wasnt at the top of the list. First of all, we had a couple dogs and they literally charge a non-refundable deposit which is the same as a months rent, and then they tacked on more for rent each month? I had never had to put more than a couple hundred down for our dogs prior to this. Because they have so much of the rental market in C.R., it made it difficult to find another company to find housing with as we were moving from out of state.Day one, my wife had met with the individual for the walk through and the woman stayed for two hours just hanging around the house? Once of heard about this, I knew it was going to be a quite the experience. We moved into the house and the next day we already had a maintenance person at our door asking about the fire alarms. This was without a 48 hour notice (for non-emergency) and the guy stated he didnt think anyone lived her yet. But there was a moving truck outside and two cars in the drive way. Either this was a lie or he was stupid.Over the next 5 months, we had our kitchen light catch on fire, a leaking sink for the entire time we had the rental, and poor customer service when calling in for repairs that were never made. Mold developed in the basement, making it a 1100 ft. living space that was being paid for but unable to be utilized. We called about this problem multiple times and would finally get someone out there every now just to have them tell us they are understaffed and would have to return the next day with more tools. Of course, they would never return until we called the company time and time again. The good news is that it did finally get fixed, it just happened to be once we told them we were moving out.We opted out of our lease and had to pay 800 dollars in carpet cleaning because they require a pet treatment despite the cleaners telling us it wasnt needed and the dogs never going downstairs. Had to clean the house to the point that it looked cleaner than when we moved into it (e.g. they wanted the garage swept, no problem but when it was full of tree branches and was dirty when we moved in. I have a difficult time honoring your request). Poor interactions between my wife (who is extremely kind and hates confrontation) and the company, I would often be embarrassed for EPIC after she would tell me how they interacted with her.My wife wouldnt let me interact with them, as I would have simply told them how I felt and got my lawyer involved. Also, they have a clause in their contract that states you have to give them permission to stop by your house and enter without a 48 hour notice. I would encourage you to look into the legality of this if they ever try to use this against you at some point.We ended up getting 1000 dollars back from the 3500 we paid to get into the house. Could have been worst, and I realize no one goes into property management because they want to help others. They do it because it is a great way to make money. A poor and frustrating experience at the time but looking back seems to be like most, on morality, I cant give them more than one star.

The experience I had with this company was extremely poor. Maintenance would take weeks to get back to our issues with the house. We went through multiple door knobs/doors due to them not wanting to change the front door when the door would not lock and was hard to close. Many issues with electrical problems that were not safe and took awhile for them to fix. There were many issues in the short amount of time I lived there. Very misleading people and I felt very disrespected by this company. Not a company I would recommend.

Declined before I was even shown home.I make about four grand a month, and they denied me because of poor credit. Poor business practice if you ask me. How many people with great credit actually rent? Few.

My experience with Epic Property Management was very positive.Payment was simple and straightforward, online with an e-check. Whenever I contacted them over the 11 months of my lease to resolve an issue, I was always satisfied with their prompt response and willingness to find a resolution. I found them to be honest, reasonable people who were ethical and professional in their dealings. AND the property I leased from them was beautiful and regularly maintained, and a pleasure to live in.That Epic was different from and superior to the other agencies in the area was apparent from my initial contact with them. When I expressed interest in a property, Epic staff were flexible and agreed to show the property that day after I finished work, although the meeting time was after their regular business hours. We reached a lease agreement that day, and the details were quickly worked out.For comparison, the other cedar rapids property management companies I had had dealings with up to that point were ridiculously unprofessional and surly beyond belief- almost as if doing business with them caused a huge inconvenience!From these other disreputable agencies, I dealt with: having to schedule viewings within THEIR narrow availabilty- within my working hours of course- and often weeks in advance! I also dealt with conflicting instructions from agents and office staff resulting in making a pointless 40-minute drive to their main office to pick up keys to view an apartment, then being told I couldnt have said keys until I filled out a complete application and paid a $75 application fee that was nonrefundable and not applicable to any future deposit, and anyway the unit I was interested in was currently occupied and wouldnt be available for viewing for another month- total scam.With yet another prop mgmt company, finally resigning myself to living in a dive, I filled out an application and gave partial security deposit to the agent at the time of the viewing, was told to drive to the main office 3 days later to pick up keys and pay remaining amount of security deposit, and when I did just that I was told in the office that the apt had been leased to someone else- no phone call or effort to notify me whatsoever, just hey heres your money back.The multiple properties that these other mgmt. companies had shown me were slums- obviously no maintenance or cleanings, grease stains on walls and ceilings, scummy, bug-ridden carpets in common entrance areas, etc. And these were 1BR or efficiency apartments running 500-700/month- not cheap.These trashy cedar rapids property management companies are acting in collusion with highly unethical local landlords to exploit lower-income people who are already economically vulnerable. The local renters protection agency- does it even exist?? If so, the people in charge must be hand-in-glove with these slumlords, because otherwise this situation would not exist. It reeks of small town corruption.My advice if you have to live and rent in the cedar rapids area (and I really dont recommend that you live there) is to work with Epic Property Management and appreciate what you have got in them- people who act with integrity and concern for their tenants. There is really no comparing Epic to the other property management companies in the area, in my limited experience. They are the best choice by far.

Its was good in the begining for me as well the apartment was redone so looked real good, the towel rack fell off the wall the first time used it I called and they were supposed fix it right away which never happened (good thing I have boys)they fixed it. The entry to my building is never cleaned nor is the laundry room so being a mom I keep the area clean. I watch a cat which Ive done for the past 5 years for a sick friend I keep extra toys good and litter box, I informed them of this and they said ok but if it becomes permanent to let them kno. They charged me 450.00 which is more than my rent! Smh

What a rip off and jerks. People who are posting more than three stars must be family or something. Theyre just as bad as bob miles.

Very poor communication with tenants, took over two weeks to be contacted back about a washing machine incident. One tenant was misplaced from his room because air conditioning leak that stared when we turned AC on. Took over a month to fix.

Treats tenants very poorly

They don’t respond to messages.

Jennifer and the team was prompt to our needs. The response time to deal with a issue was prompt and professional.

Excellent company, very professional to do business with

Would have put zero stars if it was possible. The heat worked less than half of the winter, took forever to come fix things that shouldn’t have been not working in the first place. It is clear that the company just cares about their money and not about their tenants.

Very bad landlords. Roof has had a hole in it for months. They don’t know how to fix roofs so if we have to do deal with it. Don’t rent from them.

Never again. I will never rent from a company that finds so much joy in taking advantage of 3 naive college girls from out of town. They are in it for the money, and couldnt care less about their renters.