This place is a joke. Worked with JOSE to get my truck appraised. Came in and he told me it would take about 30 minutes. So I wanted and an hour hose by and he comes and brings me my keys and tells me I can go home and he will text me and email me my appraisal. Waited all day for him to let me know how much my truck is worth. I called car max around 7:30pm trying to figure out why I haven’t got anything. They told me they where looking for JOSE and they couldn’t find him. They ended up giving me his number and I still have yet to get any response back. This makes me think they didn’t even look at my truck. Worst experience I’ve ever in countered at a dealership. Never will I go back to CarMax. What a wast of my time.

Miguel Munoz was the employee that helped me with every step of the way. He was amazing! Very informative and helpful. Everything went perfectly. I definitely would recommend carmax to everyone.

Great Car, Great Experience, Super- Great Salesman Paul Wiederholt. He went above and beyond helping us get our car the same day!!! Great Job CarMax!! Be Happy Doug 😊

CarMax is super easy to work with and is no way like a regular car dealership where you spend hours and hours at trying to purchase a car. We worked with Chris at the Buford, GA, location and he was very knowledgeable about the car buying process. In fact, our first experience was so good that we went back to trade our truck in and get a second car. And it doesn’t end there…when our son came home on leave from the Navy, he bought a car from Chris. I highly recommend CarMax, but I recommend you find Chris in Buford if you want the Gold Star experience!

Had a great experience with the folks at Carmax Kennesaw and Buford. The Sales process was seamless and the service dept is very thorough. Had a minor issue with my tires on the car I purchased and they took car of it right away. Need to get your vehicle scheduled as they fill up the schedule fast.

It was a very laid back, easy, and smooth process overall. I was a little nervous before arriving, but once you get set up with one of the employees, its a breeze. Wasnt rushed about any of it even tho it was a quick process. They take time to set down and go over everything with you & make sure you understand it. & I never felt pressured. Comfortable environment all around & very friendly people. I definitely will recommend this to anyone buying a used car.

Me and my husband are so grateful with the salesman that greeted us at the door because we clearly stated that we were only looking in order to make up our minds and that we were not ready to buy anything that day, and he left us alone. We were able to walk around the lot for two hours with no one insisting us to buy anything. They have QR code in every car if you need more information and availability of the car, so that’s awesome, and they give you 30 days to try your car after purchase and that’s a plus. Some cars are closed due to COVID safety measures but we were lucky to find some cars open and we took a look inside. We think they should leave all cars open, that’s ridiculous. Everyone should be able to look inside and touch what they want under their own responsibility.

Salesperson (Mary Jo) was very helpful and flexible. We had a car shipped in from out of state. She kept me updated and voiced valid opinions and concerns throughout the entire process. My trade appraisal was above what I was expecting (online) and it was honored at the Carmax dealer without any hassles. The car I purchased was in better condition than I expected. While the photos online were great, the car was in even better condition in person.

I bought my New Tahoe Lt here was very easy, saw it online had it delivered to this location I went and picked up. I didnt give it 5 stars because the service center doesnt answer the phone when I called, I left 11 (no exaggeration) messages for a return phone call and then had to go to the store to speak with someone regarding the issue only to be told that I would have to make an appointment for 1 month out!

This was the easiest car selling experience I have ever had. Carmax was easy to deal with up front on all processes and let me know each step of the way what was going on. Quick easy and painless.Thank you

Sales personnel are very easy to work with and seem to be very above board.Have bought three cars from here through the same salesperson, Kevin Shaw. Other staff members were equally pleasant and knowledgeable. Great place the shop for cars.

We initially had a car shipped from another location ( it took a while but with in the quoted time frame). Setting up the appointment to test drive was easy. Michael Hayden our salesman was so friendly and helpful and just a genuinely nice guy.We ended up going with a car on the lot. They gave me a great price for my trade and the car was fairly priced.The actual signing process did take a while but only because they were very busy. Overall the easiest car buying process ever.

Maryjo helped me every step of the way. Spent hours with us. She really wanted to help me find the best car for me. The process was easy and I had a great experience.

Very friendly people and easy to work with. Filled out the online quote brought it in withing 7 days and got the exact offer the quoted me.The whole experience took about 1.5 hrs to sell my car to them.

Fast car buying experience, especially because I was able to upload all my documents before going to the dealership. Kim C was awesome also when it came to signing my papers.

Great place to buy a car. Miguel Munoz was excellent to work with on my recent purchase.

I sold two car to CarMax recently and was very happy with the process and offers. Takes the pain out of dealing with tire kickers/ and dealer lowball trade-in offers and even made money on a car I purchased in January. Absolute pleasure dealing with all the staff.

Sales rep, Kevin was great! All other experiences, front desk rep and location manager, complete disaster.-Set an appointment. . .doesn’t matter. They don’t care. Not only do they not care, they verbally tell you they don’t care.-Try to express any feedback on how to improve their systems. . .they don’t care! They even tell you they don’t care.-In the middle of speaking with the location manager and would think he wouldn’t interrupt you to abruptly assist another customer and tell you to wait. . .Nah, he didn’t care and told me to “hold on”.1st experience at THIS CarMax will be my last. I’d rather travel to another location and work with people who are willing to work with their customers. Not try to bully them and dismiss them.The only reason they are getting one star is because of Kevin.Unbelievable.

Very good offer. The only reason I would give 3 stars is the wait I had to go through, one of the employees forgot the info I had given him (Name, phone number, vehicle color), waited for 45 minutes only for him to come back and ask me that info again, I waited again for almost an hour for the appraisal. In total, I waited about an hour and a half to 2 hours.Apart from the wait, I was very pleased with the process of appraising the car and the following paperwork. Quick and easy paperwork.

CarMax of Buford was AMAZING!! I was greeted by a friendly staff member named Joe who helped me through the entire car buying process.I submitted my information online for an appraisal of my old car to trade. They offered me the exact offer upon arrival. The process was seamless from start to finish and Joe was there every step of the way. If you are looking to trade or get a new car, CarMax is the place to go!! In and out in a little over an hour!!

Had a really good experience selling my car. The entire process was smooth.

We went to six different locations in one day of CarMax and finally we ended up at your location. It was a very clean environment very courteous staff very professional and treated us better than we deserved having arrived at your location 30 minutes before closing and we couldnt test drive the car but we bought it anyway because of your 30-day guarantee. But still very happy with the vehicle to this day which is 2 months later

I got an online offer for my truck and went in to sell my truck. It was easy and only took an hour or so to get it sold.

Extremely easy and fast, got quote online and with all the needed documentation, selling my car was a breeze!

Andrew is AMAZING! He really went above and beyond in helping us get the right vehicle. We had a car transferred from another location, but we decided it wasnt quite right for us. Andrew helped us find the perfect car to fit our needs. Super professional. Excellent customer service. He even let me borrow a phone charger after my phone died! I highly recommend Andrew at the Buford location. Thank you so much for all your help.

It was a completely smooth, easy and fast experience. I sold my old car and buy a 2020 Ford Escape. Good job guys!!!

I love my car! Good service. Nice courteous staff. Easy to get half of everything online done then come in store to finalize & pick up ur new car! Great experience!!! Way to go CarMax Buford GA!!!

This was a great and exceptional experience. The sales staff staff and managers treated us very , very, well .... Kudos to Carmax in Buford Georgia ...

Rick from Buford was such amazing guy thru the whole process I’m a female that got her first car and was on a budget and with 0 knowledge of vehicles and Rick help me get the best option for me to be comfortable in the vehicle hands down great patient person

This is my second Car from Carmax and I absolutely love it! My first one unfortunately it was totaled 12 days after I got it. Lucky I stayed in contact with the salesmen who sold me my first Jeep. Carmax is the place to go there really is no hassle and they treat everyone like family.

My first experience was great Chris sold me a car but the paper work was wrong and when I had to return it it was a horrible experience. Chris was on vacation the man I spoke with on the phone wasnt there so I was handed off to a rude insensitive man named Scott and a inexperienced rude girl named Jenny. They somehow got me to give back the car I bought only show me 2 that werent what I was wanting and then leave me and my 4 year old granddaughter sitting outside at 8:45 because they were closing and we had to sit there cars eat and all in the dark til a ride came at 10:00 I pray this doesnt happen to anyone else

Crowded but good service

This is my second car that I purchased at CarMax. Both went extremely fast and easy.

I had the most horrible experience and customer service with CarMax in Duluth GA. I bought a Lexus from them. The car had tint on the front windshield. They (CarMax) who aren’t tinted professionals took it off well attempted to take it off. They didn’t even tell what was going on until after the fact. My car was dirty. They didn’t wash it or clean the sticky stuff left from them attempting to take the tint off the front windshield. They left a very sharp razor blade on the front passenger side floor. My salesperson Josheem wasn’t personable nor was he informative. I wanted to return my car based on the level of service I didn’t get and they (The manager Barry, and this other manager that I can’t remember his name, but I do remember him going on vacation to those island during the time I was taking my trip up north). lied once again and said that once I came back they would get my car straight. Here it is a week later and I’m here sitting waiting for them to take this sticky residue off my cars windshield. I made an appointment to have my windshield fixed at 1:30 on a Tuesday. I had to wait over an hour with my friend and her baby and I had to keep checking to see when enterprise would be here with a rental car since they didn’t have any loaner cars to give me. Of course, they arent going to check in with me. At this point, I don’t even like this car and I wish I’d given my money to another car dealership. They should’ve made sure my car was right before letting me drive it off of the lot and given me a loaner until my windshield was fixed. After they fix my windshield I will never deal with them again. I also canceled my oil change and I’ll take my car someplace else and give them my business.

Easier than I ever imagined. Selling a car to a dealer is usually frustrating. The price given online is not the same price when you are in person. Filling out the ‘online offer’ found online and then go to CarMax. Your done quickly, and I left with a check for the full amount quoted. Thank You CarMax

You offer a 24 hour test drive as an incentive to get consumers in the door. I mention that I am in the market for a car and would like to buy one within the next 6 months, and would also preferably like to sell my car as well. These statements automatically disqualify me as a consumer and I am no longer allowed to do a 24 hour test drive. I will not be recommending Carmax to anyone due to extremely misaligned incentives, and the fact that you don’t know how to treat customers well.

My experience with selling my vehicle to Carmax, was very quick and pleasant. The customer service was excellent. If you are looking to sell your vehicle, I highly recommend that you take it to Carmax.

Wanted to share our experience with Carmax in Buford. My husband and I have done business with them now three times, and will more than likely continue giving them our business. Everything that they do there runs like a very well oiled machine! I wanted to also take a moment to give my glowing review and recommendation for Andrew Smith. Hes helped us twice now purchase vehicles there. Hes literally so amazing. He not only had as much done behind the scenes for us as he could so we didnt have a long wait time when it was time to purchase, but he also scoured the country helping us find the perfect vehicle in the perfect color! It was transferred to the Buford location, and he called me personally to tell me when it arrived and how beautiful it was! He is so professional in how he handles everything, but at the same time is so friendly and outgoing! Hes an outstanding employee, and I am so thankful to have been given the chance to work with him again!

Great staff. Very friendly and professional. I would definitely buy a car from them again. Jackson was an awesome sales guy!

Tried to call service department multiple times for warranty appointment. No one answered the phone. Even talked with receptionist, she said she would leave a message. No response.

This Carmax has to be the WORST Carmax I have ever been too! Even the manager was not helpful at all! I regret all the time I wasted in there! I shouldn’t have purchased my car from here because they were absolutely ridiculous! The employees don’t know what they are doing. They typed in my information wrong numerous times! The manager needs to be fired for lying to me. They obviously didn’t want me to purchase my car from them and put all types of obstacles in my way that were EASY fixes! Please don’t buy a car from here! Or atleast go to another Carmax.

Very smooth process and a fair offer for my car was given. I did the initial process online and was able to walk in a sell my car

It was a great buying experience even during covid. I don’t particularly like the rule of only test driving 2 or 3 cars at a time. But I get it.

Was in and out in only 1 hour. Sold my truck and walked out with check in hand. Had to call an uber to get home but no big deal. As long as the check clears in a reasonable amount of time Im happy.

Old fashioned, I guess, every truck I was interested in had to be shipped in. Several had holds on them, but we did find one. Sales and finance were on their A game. We love Carmax!

Offered a ridiculous offer for my car. Dont waste your time.

This was the most humiliating experience Ive ever had! The staff DOES NOT COMMUNICATE with the customers properly..Seeking legal assistance

Great experience from beginning to end. Of course, I would have liked to get more for my car, but I thought the offer was fair and avoiding the hassle of selling my car was great.

Josheem Campbell was outstanding, and he assisted me with my new purchase/returning. He listened, understood why I wanted to purchase another vehicle, confident in the vehicle I chose, and he closed the deal. Josheem followed up with me to ensure there were no concerns with the vehicle, which shows passion and great communication skills. He was awesome and thank you!

I am satisfied. The sale person was very knowledgeable about the vehicle and friendly.

Jackson is amazing. To say my experience was smooth and flawless, it was not. I picked out a car online, filled out the paperwork and then drove an hour to “pick up” the car. Unfortunately when they brought the car out, the electronic panel did not work. It ultimately took about two weeks to have the car fixed, but Jackson did a great job of keeping me informed and eventually bending over backwards to get me in the car I loved. Thank you!❤️

It was a great experience working with CarMax folks. I went for appraising my car Audi S5 Sportback. The way the person welcomed and spent time explaining things in detail and exhibiting professional caring to customer is really awesome. After a week went back for selling the car, the way carried through the whole transaction was great. Since the car was on lease they had to coordinate with Audi Financial patiently for couple of hours and got the pay-off quote and explained each items to us was incredible.As a whole it a nice experience and I would recommend my friends & circle to have business with CarMax

Everything was great from the time me and my wife arrived until the time we left

Great people two tall terry kim and jake was awesome

We went there because the family needed a 3rd car. My experience was great, the experience went very smooth and completely stress free. The staff was friendly and consistent with that they said and did. My husband purchased several cars with the but it was my first tine buying a used car. They answered all my questions, made my questions regarding financing options, interest rates, down payment and warranties. My sales person was great I forgot her name but it stated with a S. She stayed focused and followed up in a timely manner, I’d defiantly purchase from them again.

I couldnt be any happier with my experience here. I came in extremely discouraged from another car place and we were greeted by Tom as soon as we walked in the door. He was friendly, knowledgable and made our experience the best we have ever had. The whole process was quick and painless and everyone we dealt with was extremely friendly. I 100% recommend this location! Ask for Tom! Best salesman hands down!

Always great service ask for Paul

Had a good time and got a great kia

The customer service was awesome and very helpful. The young lady there pull all the stops to help me and my wife to buy a car

Wonderful experience! Professional atmosphere, quick and easy. I would highly recommend Carmax to family and friends to sell or buy a vehicle!! Thank you Carmax!!

Had a great experience at the Buford CarMax location. Very quick transaction, no haggle, no pressure. The way a car purchase should take place.

Great experience. The full process took more than 30 minutes, but the staff was friendly and knowledgeable. More importantly, I received the highest offer for my Porsche.

Received a fair offer for my car and I was in and out with check in hand in less that one hour.

The process of selling my car to Carmax could not have been easier. Great experience overall

CarMax in Buford, GA had the EASIEST process to purchase a vehicle. They have a wide range of vehicles to fit almost any budget. Their Car Care Plan really sold us. You can choose the amount of mileage you want your vehicle covered, choose your deductible and you’re set. We were in and out in less than 2 hours. It was amazing!!

Slightly on the slow side and their computer systems seemed to struggle. However, the staff were friendly, helpful, knowledgeable and looked after me...kept me filled with water and Coca Cola while I waited.An overall positive experience!

I visit carmax buford location on Monday , me and my husband was celebrating our anniversary, also want to get me a new car .the sales names Jorge, he was nice and professional, we almost made deal , but the guy names JAKE! I don’t know what’s wrong with him , he is unprofessional, and rude, he made mistakes on calculate my income,I don’t understand how comes he only put 30% of my income on the application? that’s why we can’t get the deal done.after that I was try to figure out why he do that, and he don’t have any explanation or apology, very bad attitude.it was absolutely the worst car shopping experience I have ever had!I’m so disappointed!

Fantastic experience... The process was hassle-free and very smooth. Very professional and customer friendly staff... The environment looked very safe... Even the pen given to me to sign the paperwork was a new plastic wrapped one! Thank you!

Everything went a lot smoother than I expected, as my first time selling a car. The other co-signer lived in a different state, so CarMax helped me with Power of Attorney. They are awesome. I would only changed one thing, that would be when the sell is final and the draft check is handed over, they pop a party popper and say congrats. Overall, I would sell my next car to CarMax!

Love it. They treat you right. See Rick Bell for great no pressure service. Super relax

At the no good place to buy car them tray to charge me $350 only for transfer car only to see the condition.

Terry was/is a very good salesman, the car is excellent. I have no complaints at all. 21.5 MPGI do have a small problem with the computer not understanding my voice, but I am sure that will work itself out.

It was a great experience, super safe and everyone was friendly. Shout out to James for getting us out as quickly as possible as I am pregnant and didn’t want a lot of exposure! Thanks Carmax team!

Very professional, kind and accommodating just for an appraisal..

I have purchased two vehicles from Carmax in the past month. I am very satisfied. They do a really good job. One thing that needs attention is communication between the Customer Experience Center and the locations. I had to scan and upload my identification and other documents multiple times. Then when completing the loan paperwork several items that I had entered online had to be entered again at the location. It was like there was no connection between the online team and the local storesOtherwise it was very good and I will do it again

The best experience most of it all on the app. The customer service was amazing. The best. I will always recommend carmax

I had a great experience at Carmax.From beginning to end.They were fast , efficient and very kind to me.Daniel at Buford was awesome.I love my car, and will go back for my next one.I would highly recommend buying your car from here.

They were great. They let us walk around the lot and look at the cars without shadowing and bothering us. Putting the prices on the car is smart also.

Have purchased many cars from CarMax and this was the first time the experience was not to par with previous experiences. The wait after selecting the vehicle was terrible due to the mistakes that occurred with the paperwork causing us to have to redo it several times.To add, after purchasing the vehicle we were called back to CarMax a second time and wait over two hours because again the documents were incorrectly completed. I was informed it would only take 30 mins.The vehicles were in dirty condition both in and out and I was then informed the car wash was broken so they could not clean it. The amount of scratches on the car that I found after finally washing it caused us to have to take it to detail which caused us another $400. I only kept the car because my wife liked it so much or else I would have returned it and purchased from another dealer.I choose CarMax only for the customer service experience, the quality of cars, and the no haggle concept and this experience was far from that.I also had to have it serviced less than 5 days after purchased because the wipers were making a loud knocking noise which should have been identified during the promoted full vehicle inspection which caused me another 1.5 hours of wasted time because when I showed up to my scheduled appointment there was no one there experienced to take care of service. Me and another woman had to wait for rental vehicles.Not a pleasant experience at all.Updated! The manager of the facility rectified the situation by living up to CarMax’s customer service best in class experience. Thank you for the follow up and most of all the follow through on the commitments.

Carmax sells bad used cars. period. bought a car from here and not even a week later was in the shop for transmission issues. Get it back almost 2 weeks later and it has the same problem. Go to them to change it for a new car and now this car has transmission issues as well. Tired of dealing with them, if you’re looking for a used car go to a dealership don’t ever try to deal with them. Horrible.

Super easy and everyone was so nice and helpful. I would go back and for sure recommend. Thanks for making my car selling experience a good one.

I placed a legitimate hold on a vehicle and your Buford Carmax Manager, Barry, said that he was deleting my hold to sell the car to another person because his employee meant to put it on hold but went to lunch instead. He offered me no alternative, but said, “We can cover the transfer fee up to $100.” He should have told the other person that and not me who had a legitimate hold. He was extremely rude and hung up in my face.

Seemed ok, just not into how they hold cars and u cant really show interest in some cars cuz somebody else put their name down on it 1st. but hey...it may work 4 u, just wasnt what i was used 2 and therefore wasnt interested in anything.

It was okay. Seems liked they dont have to much time for future customers.

Loved my experience at CarMax! Kevin was a huge help to me and made the process so smooth and even enjoyable! Would definitely recommend to anyone in the market for a vehicle!

Went with my daughter to sell her car. The staff was very friendly and the appraiser was fair. The atmosphere was clean and covid protected.

From start to finish was excellent, easy and professional! Gave me too dollar for my car and Joe found me the one I was looking for.They made sure that I had new rotors and brake pads put on, free of charge, within 7 days of purchase!Jessica in service was so sweet and very accommodating! Great place to do business with!Thanks Carmax✌

My low rating is purely for the service department of this specific location. I cannot believe how terrible service was here. I dropped my car off to fix one thing (that was a bit rocky as they said I didnt have an extended warranty even though I provided paperwork to prove it - I literally had to go in person to the Carmax I bought it from in order to sort it out), than - longer than it should have taken - I picked it up and immediately had another issue. Dropped it off and luckily talked the service rep into not charging me a second deductible. I hadnt even got off the parking lot the second time before a new issue was found. None of the issues were related. At this point, Im not sure you can call it a coincidence. I would recommend using any of the other locations for service. Its worth the longer drive.

Thanks Miguel for an awesome and easy experience! Im loving my new car!

This was the easiest and best cat buying experience I have ever had.

Great place Ive bought 3 car from there! Ask for Joe McClendon!

Quoted one price on line. Drove 2 hours t get told no. Theyd only give $4800.00 less.

As of right now, they’re getting 1 star, and that’s only because they answer the phone when I call. My car has been sitting at the dealership since last Wednesday after being shipped from Tennessee. I never got a Call that it was there. I called on Thursday to speak with the original saleswoman, and was told she would call me back within a few minutes. She never called me. I called back on Friday, was told they were waiting on a title and it would be expedited. It was supposed to be home delivered today, called to confirm and they’re still way hiring on the title. I don’t feel valued as a customer, I need my vehicle, and I don’t like being strung long. Review may change if something is done to get my vehicle to me today.Update: NEVER BUY A CAR WITH THIS CARMAX. They supposedly *lost* the title to my car being transferred to Chattanooga. So, I had to go through the process of choosing a different car and getting approved for it. They told me I was approved, but then kept saying the proof of income wasn’t enough, that I needed more. I sent check stubs, court ordered child support proof, deposits for the last three months in my checking account, AND I PUT BOTH VEHICLES ON MY INSURANCE!!!! They should be required to reimburse me. I will never recommend anyone go through CarMax, anywhere, but especially Buford. I’ll take my money elsewhere.

Josh was the best sales man Ive ever encountered... Great customer service!!!

My experience was awesome. As a first time car buyer, Jackson made things very easy and understandable for me. Everyone was helpful, professional, and seemed to genuinely enjoy their job.

Carmax sold me a car with a bent wheel rim, nasty air filter, worn windshield wipers and spare tire deflated to 20 psi. So much for getting a “certified” vehicle. Disappointing after four good previous experiences. No repair pick-up/drop-off service offered. Had to make two trips. Shop paperwork sketchy and conflicting damage reports with wheel shop. No concern/apologies expressed. If I did not really like the car, I would have had them keep it.

Our salesman was extraordinarily helpful from beginning to end. Will definitely be back for any future car needs.

I had a great experience. Excellent customer service from the sales person to the finance office.

Very busy place with covid protocols in place, but good salesman with knowledge of the cars, their process and availability. Also, excellent sorting and arrangement of the lot.

Quick vehicle purchase. Easy financing. No hassels.