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AT&T Store
4700 W 121st Ave Unit 3, Broomfield, CO 80020, United States
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Comments
Ma
Review №1

Staff very helpful, no pressure, if at&t fits for you this is a great place to visit. They helped me install a screen protector for my new phone even purchased elsewhere (they didnt carry). Overall above average service. Recommended.

Ju
Review №2

Best AT& T Store in my area. OZ and William kept my business at AT & T. I have been a customer for 25 + years and these gentlemen went out of their way to use my credits and trade in to get me what I needed for my personal and business. They are Management material.Thank you, again Judy

St
Review №3

Best experience I’ve ever had, was in and out with a new phone set up in 30 min! Thanks Oz!

Fr
Review №4

Best customer service at a AT&T store I have ever received. Oz and William were entirely professional and helpful and completely respectful. My sister and actually purchased new phones because of them

Je
Review №5

The experience is completely up to which agent you get. I’ve had decent experiences there, and I’ve also had agents take advantage of me to make their sales numbers. My suggestion: do as much as you can online and only go to the brick and mortar store if you absolutely have to. Call customer service first, because they can do more than what the agents in the store can.

Br
Review №6

My husband and I came in to learn about the new AT&T deal for an iPhone upgrade. We were warmly greeted by Destiny. She had incredible customer service and walked us through all our different options for upgrading my phone and adding my husband to my plan. She was great to work with and really patient. We will definitely be coming back to this store just because of her.

Ke
Review №7

I got lucky and pulled up to the store when no one else was there. Someone had just left. I walked in and was greeted right away by the store representative. I did not catch her name. She looked at my plan and said she could get me a lower plan rate right off the bat. It was a good experience with her all together. I have no issues with her knowledge or desire to assist.The store agent could not show me an actual note 20 ultra just a plastic display. I also purchased a iPad pro 12. They did not have any cases, keyboards or pens for them. The I pad display was also shattered. In short the store need a little love and some accessories. Ill have to find accessories online now when I could have bought them all in that store. A little disappointing but over all Im pumped.

Kr
Review №8

My husband and I ordered our new phones from this store. As soon as we walked in there was someone to help us. I had no idea what I wanted, but Kylie asked just the right questions to help me choose something that I now LOVE! She was patient, knowledgeable and made me feel comfortable asking technical questions Im otherwise embarrassed to ask! A gem of an employee, thank you AT&T!

Gu
Review №9

It was a pleasant enough experience. I left feeling good. Like I hadnt been ripped off. Then my first bill came in double, and the next one up $40 from what I was told in-store. Not happy, not even a little bit.

MS
Review №10

Always a wait. Also dont want to sale AT&T go phones and plans

El
Review №11

Very happy with my new phone, and it was a pleasant experience working with Kylie. Although it was brief because she greeted me quickly, helped me focus and select the right phone, and completed the purchase efficiently. Another plus, she was knowledgeable but kind about my lack of technical knowledge.

Ka
Review №12

Great overall experience, there was no pressure or hassle and I was in and out fast and easy, I definitely recommend seeing David or any of his employees for fast service and a good deal!

Sa
Review №13

Good experience every time with this location! I always come to pay my sons bill and the employees are always so fast and generous, I’m no tech genius but this store is full of them! Always a pleasure to come back and do business.

Je
Review №14

Rich was very professional and friendly, seems to be the only one always there. He is always willing to help me get into a new phone or help me with the phone. Would recommend going to him! One of the best customer service experiences I’ve had

Sa
Review №15

Destini was quick to help and very knowledgeable. Not at all pushy and helped me find exactly what I needed. Great customer service.

Th
Review №16

Why does it take as long to switch cell phone services as it takes to buy a car? The sales woman did not present all of the options until we were ready to leave. She was hoping we would sign up for the most expensive service and not disclosing more affordable plans. I cannot say Im really happy with my experience.

Ro
Review №17

Rich and David are freakin rock stars!! Went in with 3 high maintenance (wife and daughters) techno geeks and spent over an hour getting three new cell phones. These guys were awesome and patient with us. Got a need at AT&T? Go see Rich and David!

La
Review №18

The associate David was awesome! He helped me right away and got me the best phone for me as well as made sure I got the promotion available plus he was super nice and did it all with a smile :)

Ga
Review №19

Brandon and Richard were excellent at helping me move from an iPhone 5 to a device that met my needs. They gave me all the info I needed to make my own decision, and they were friendly and helpful through the entire process. I didn’t feel rushed at all despite my long list of questions, and they encouraged me to stop back by with anything else I couldn’t figure out. Thanks for the great service!

Ro
Review №20

Top notch service, helpful employees, and a very fast interaction. I went in expecting to pay a ton of money and be there for quite a while, but it was most definitely the opposite, I will recommend David and Destini to everyone I know, good job guys!

Am
Review №21

Everything about this store is fantastic! The reps Will and David were fantastic. The store manager David as well, was super helpful. I highly recommend this store to anyone that is wanting a friendly interaction with quick results.

Ja
Review №22

Absolutely love the store and it has the best employees in my opinion, clean store and a good vibe to it, will definitely come back in the future and would recommend David and his crew to anyone!

Co
Review №23

Super friendly and did everything in a super fast way! Thank you. Rich was very helpful today.

Ly
Review №24

The young woman that helped me was amazing. Very professional, knowledgeable and courteous. Bravo

Je
Review №25

I would recommend this store to everyone, friendly staff, clean setup, and everyone seems very knowledgeable, Destini was very patient and helpful, I’d give 10 stars if I could!

Je
Review №26

Good experience at this store. Richard was very nice and polite. He answered all my questions with detail and did not walk out disappointed. Will be coming back to this store to do business!

Me
Review №27

The experience was simply ok. Went in asking for some pricing on two lines. The sales associate was somewhat helpful.

Mi
Review №28

Dont particularly like standing there for 30 minutes being told ill be helped in a minute then someone walks in and right up to your person and they help them while Im waiting. Also hear staff in the back the entire time while waiting guess they arent there for customer service and still never got helped wish I could give 0 stars this is this is worst att store around complete garbage

Tr
Review №29

Destiny was amazing! It was busy but she was still attentive, thorough and efficient!

Me
Review №30

Jordan and Brandon did a great job helping my dad get and set up his new phone. They answered all of our questions and concerns and even helped transfer data over from his old carrier. We will definitely come back to this store!

BR
Review №31

Great experience! Rich was not only knowledgeable but also very personable and professional. Thank you.

as
Review №32

This store is amazing. I had many questions and all were answered. And if they didnt know the answer they figured it out. The staff all had smiles and made sure I was satisfied with my purchase, walked me through everything. No one was pushy and they all seemed to like their jobs. 😁 would recommend.

Ti
Review №33

Was a great visit. They answered questions and no pressure to do anything.

Ya
Review №34

Great Store. Best Customer Service I have received from any ATT store before. Richard was very knowledgeable and had a great attitude. I had many questions and he answered them all. Told me about the ATT tv and will be back soon to get it. This would be a great store for anybody to come too if they needed a new phone or tv!

Ja
Review №35

I came in to take care of an issue that I was told by the customer service line had to be handled in store.When I got there, it turned out that it had to be done over the phone after all.The 2 staff members were very patient and helpful, even though I was clearly not a paying customer, or likely to buy anything.Ive got my complaints about AT&T corporate, but nothing but great things to say about this store.

Ja
Review №36

Came in with questions and left with answers while recieving excellent customer service from Jordan M. I really appreciate his focused attention and authentic advice. I definitely do not have any hesitations bring my business to him again in the future!

Je
Review №37

Great service, helpful, polite and knowledgeable. I will always come to this store when I need a new phone!

To
Review №38

The best AT&T with the best customer service! I was fully explained all appropriate fees and upcoming charges. There were no surprises to me. I got a stellar deal and I will always come back to this AT&T!

Ja
Review №39

Manager was rude. Very unprofessional, I went in to return a att product and was treated very poorly,I have been a Direct tv att customer for over 11 years.Don’t go to this store!

He
Review №40

The staff was clueless on everything. i had to go in and explain to them how to do things. the phone i wanted and asked for they had know idea they even carried it. then they insisted it was from Motorola just because the name was razor. trying to explain to the worker how to find the phone he insisted they did not sell was not fun. then after all of the knowledge i shared they acted as if i was wrong for not pre ordering.

Bi
Review №41

T mobile has a larger selection..went to at&t, nicely set up with chairs. Bean bag toss for the children. And lovely $1000 androids, they rock...needed a clean phone

He
Review №42

Fast experience and a nice staff 👍🏽

Ba
Review №43

Super fast service and a really nice staff

La
Review №44

David and Rich handled the crowd very well and helped me with my issue. Very very grateful, thanks guys!!

An
Review №45

Worst store service. Didnt explain anything. Didnt help in way. Falsely filled out paperwork to make the store look better than it was. Never go to this store. Seems to be ran be children with no adult supervision. Horrible store if I could give a less than 1 star I would give it a -5 stars.

Je
Review №46

Marcus is the best! All the people in this store were knowledgeable and very helpful. Got my small business into a great plan!

Va
Review №47

Staff is very knowledgeable, helpful and not pushy. The customer service is great. This is the only store I go to!

Um
Review №48

Not good, dont trust business like AT&T if you have to run my credit to get my business. When Im paying up front out of pocket, why do you have to run my credit for me just to get my phone that i own switch over to your service. That doesnt seem right to me. Ill rather not do business with you guys, this is the reason that I have a block on my credit to protect myself

Ch
Review №49

Super great staff. Knows their stuff. Megan and Minnie helped me set up my new phone and my direct tv! Saved money by switching from Fish!

Sh
Review №50

The guys that assisted us in switching phone plans were incredibly helpful, patient, and worked with us until any issues were resolved!

Mi
Review №51

Worst store and manager ever. Besides ATT confusion on their billing bs AVOID these bad actors

ja
Review №52

Kylie is the best!

Se
Review №53

Still havent got my money back @

Ti
Review №54

Good Experience with Mr. Rich

Br
Review №55

Never have I experienced worst customer service from any retailer than this store.

Ma
Review №56

My new favorite AT&T!! This store rocks!🙌🏻

Bi
Review №57

Great service very friendly

El
Review №58

Very helpful staff.

M
Review №59

Bait and switch.

Ja
Review №60

In and out

Ch
Review №61

Ok

Jo
Review №62

👍🏽

Information
4 Photos
62 Comments
4.3 Rating
  • Address:4700 W 121st Ave Unit 3, Broomfield, CO 80020, United States
  • Site:https://www.att.com/stores/colorado/broomfield/160539
  • Phone:+1 720-452-1163
Categories
  • Telecommunications service provider
  • Cell phone store
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:10am–8pm
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:10am–8pm
  • Sunday:11am–6pm
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
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