Aaron was very knowledgeable and helpful in assisting me with my business account, I definitely recommend his services and trust his expertise.

Went in looking for help with an insurance claim on a phone. The entire team was extremely helpful in helping me start the claim process. I went back 2 days later for help with what I thought was a faulty cord plug. Carmine was able to clean the port ( pro bono).Excellent service. I didn’t buy anything but if I were to buy I would buy from the team at this location.

I was having an impossible time getting a SIM card and a device activated. I’d been online and to another store and no one could/would help. As soon as I walked in, Gabe T. at Victra/Verizon was immediately friendly and helpful. He was communicative & knowledgeable and solved my problem. Thanks, Gabe!

Wow! I have literally spent thousands over many years with Verizon. When I lost my SIM card today and went in for a replacement, they put in a new one. Then they charged me $10. Really? Tell me BEFORE the service or better yet, don’t charge me at all! It’s not the money. It’s the principle. Hello AT&T?

I had a great experience and Aaron was very helpful. He turned a pretty frustrating experience into a very satisfying experience! Thanks Aaron!

GREAT customer service from Aaron and Carmine. They took 2 hours to deal with my situation. Couldn’t be more happy with my experience.

Carmine & Aaron were really helpful with info and emotional support on screen replacement for my Samsung 21. They shared invaluable knowledge re: how to and warranty options so I was able to get my screen fixed fast (ubreakifix) and register/submit a claim to get reimbursed from liquid glass (instaprotek). Appreciate you both going the extra mile here. Thank you! Shawn

Carmine and Aaron helped me today with purchasing a new phone. These guys are great excellent customer service and very friendly.Thank you guys

Quin was so extremely helpful! I am not good with setting up new phones and he completely made it stress free!! Thank you for a wonderful experience. Would definitely come back and recommend to everyone!!

Quin is the nicest person ever and was so helpful in getting me my new phone. He is also very funny yet professional. An all around good guy. I would want to buy every phone from him for the rest of my life. Made the entire process so smooth and easy even though he was working by himself and had sooo many customers to handle. He did such a good job making sure we were all taken care of. This guy deserves a reward ! Thanks Quin! Have a good wedding !!

GO TO AN ACTUAL VERIZON STORE, *not* VictraI walked into this store to switch my cell service to Verizon. The sales associate, Skyler, said it would be a quick and easy process to switch carriers and all I would have to pay that day is the activation fee and for the SIM card. The process was relatively painless; but the explanation of what youre paying for is intentionally deceiving. Clayton said Id be paying the activation fee and for the SIM card in the store that night. Its *not* the Verizon activation fee youre paying - its Victra, the licensed dealers, fee for basically putting a SIM card in your phone. The Verizon activation fee comes later. I spoke with an *actual* Verizon support agent a few days later and learned that licensed 3rd party dealers charge their own fees, in addition to whatever Verizon charges. The Verizon support agent also explained that *actual* Verizon stores do not charge the set up fees that licensed 3rd party dealers charge. Had I gone to an actual Verizon store, I would have saved ~$50. Shouldve known better.I recommend going directly to a Verizon store to avoid these bogus licensed 3rd party dealer fees.

Quinton was unflappable. I had several issues to take care of, he knocked every one out, all the while fielding questions from my wife and my mother about all things Verizon. He made us aware of several great offers, a few of which we took advantage of. This man is an asset to your company.

Carmine was easy to work with, and went above and beyond to ensure we were well taken care of and satisfied. He was a delight to converse with while we waited. Would highly recommend him to anyone!

Go to a real Verizon store if you want a good customer service experience. Very rude staff. I placed an order for pick up and arrived to the store. They informed me I would need to check in online and wait outside the store and I did so. After waiting 40 min and seeing free associates standing around and people walking in and out, I asked for help again. It was only then that they informed me that they will need to cancel my order because they just sold the last one. I thought I had purchased and reserved it? Avoid especially if you are placing an online order.

Dont bother. They will lie and rip you off. Your bill will be a total surprise and customer service wont help.*edit as of april 2021. Customer service will pretend to care but ultimately nothing gets done.Costumer service called one time and thats it. Didnt even talk to us and gave up. So they dont care. And also the phone me they sold for 70 turned out to cost us about 300. Just wow.

The gentlemen at the Verizon store were very helpful extremely patient as I asked my many questions through my research and purchase process. I was at the store on three different occasions before I finally pulled the trigger to purchase a much needed new phone (& a watch to pair with it). Thanks so much to Skylar & Quin for all their assistance and support!

Stopped by just to explore deals on IPhone 12. Left about an hour later with 2 news IPhone 12s and all data transferred. Gabe was excellent and explained all charges in detail and kept us informed every step along the way.

Don’t waste your time going to this mall store, go to an actual Verizon store. Tried to trade in my Samsung for an newer IPhone which was in great condition other than a small SCRATCH (not crack) on the upper part of the screen. They wouldn’t give any credit and fed me some BS reason why and claimed it was due to corporate concerns. When I went into another store, I had no problem trading in my phone there. Will never go to this location again. They are untrusting and they don’t offer even slightly good customer service.

It was refreshing to come in and get the questions answered. In addition Carmine had a better solution than what I was expecting. I usually go to the broomfield location but this experience has convinced me to buy from here for my Christmas shopping instead of online. Thank you Carmine!

My experience here at the store was great, I was showed every option on my plan to lower the bill and walked away with a great phone. Skyler, Quin, Gabe and carmine were all professional and very polite. Great job!

Rude and demeaning staff. Avoid if at all possible.

We had such a good experience with the person who help us, (Carmine) not so much with Verizon system but the stuff was super friendly and helpful

Skyler and Quin were so helpful and kind. Excellent service.

Carmine was awesome. Super helpful and friendly and found me exactly what I needed !

Very helpful and attentive. I was seen right away and I got everything I needed. Friendly staff!

Very informative and took time to get us the best deal.

Carmine at Verizon answered all my questions and set me up with a new sim on a new device. Total time was about 10 minutes. Great customer service and convenient location inside Flatiron Crossing.

Did a great job, this is the only place I go to in person

I went inside to return something at another store in which I ended up stopping into the Verizon store to discuss phones. Justin was amazing, he not only knew his products and even looked for further savings. He further assisted myself and another client at the same time because they were short staffed and ensured we were both taken care of. Justin ensured the new phone was set up and was very professionally. He continued to take care of customers or get fellow coworkers to assist with other clients while our devices were transfering data.

Very helpful and personable. Great experience

His service was Excellent! Not only was he knowledgeable, but generous with his time. He is extremely pleasant and sincerely helpful. I will be sure to come to him time and again for all of our needs.

Great service, Gabe Trujillo is awesome!

Aaron did a good job, considering his system for payment stopped working, there was no manager and there was a line of five behind me.Bought 2 new phones and had a screaming toddler who was over the mall. He quickly explained how to do all of my activating online and was very nice and thoughtful of my child. I would definitely give this guy 5 stars.

Gabe at Verizon was fantastic. I had upgraded my iPhone and needed to speak with customer service to verify that I received the holiday promotion. He was very quick and realized I had not received the promotion but applied it to my account. Gabe saved me a bunch of money! Thanks Gabe!!

Tried to trade in a phone to get the $400 off IPhone 12 mini. Was told we could not get the $400 off because of a SCRATCH on the screen not even the size of a pea. (Not a crack). A SCRATCH. Went to a different Verizon store and they gave us the $400 for our trade and said this store has no idea what they’re talking about.

Skyler was very helpful and knowledgeable. He did a great job

Gabe made our experience fast and easy, the transaction was seamless.

Skyler is perhaps the best associate from Verizon that I’ve ever worked with since being a customer

Quintin was an excellent help in every way. We went in to get a new iPhone to replace an old one and we got our price reduced on our plan, a new iPhone complete with a screen protector and he helped us get everything set up knowing we got the best deal and the best service available. Thanks, Quintin!

I went in thinking I was going to have to drop a ton of money for a new phone because I smashed the glass on the back of my iPhone. Justin looked into my account and let me know I wouldn’t have to, and that’s I could for sure upgrade my phone! He was great, attentive and great at explaining policies.

Quin was nothing but a professional. Great experience here today!

Hunter at Verizon in the Flatiron Crossing Mall was professional and knowledgeable. He was very patient and was extremely helpful. Hunter really impressed both my husband and myself. He is a great asset to the company.

I am extremely pleased with the customer service I received tonight. I came in to purchase a phone for my son. Brandon was very knowledgeable and helpful in helping me understand the options available to me. He was particularly patient as I made several calls to my wife to make sure I picked the best phone and plan for our needs. He was able to work with me to get the best pricing.Heres the kicker:After choosing the phone and the plan and even the phone number, and as we were just finishing the transaction, I realized that I forgot my wallet. I still needed to pay $8.96. Brandon actually offered to front me the balance personally until I could bring in the payment! It turns out I did not need to take him up on that offer (entirely) because I had a change box in my car which had $8.83 in it. I did accept the $0.13 from him.I cant remember when I have had such good customer service. I cant wait to do a favor for someone else in Brandons honor, and I will definitely be returning here for my familys next phone!

Justin assisted us and was excellent. He helped us switch from another carrier, understand technology options and maximize our savings. He was patient, clear and thorough. Great job!

Visited this store to get an upgrade on my iPhone. I worked with Aaron and he was fantastic! He helped me in a very professional manner as well as making my visit very quick. I am highly satisfied with his customer service skills! Thank you!

Justin was a really great person for us to have worked with. He walked us through all our options and helped us pick the right phone to replace our old iPhones. We were only coming in for one phone but left with two. Justin spent a lot of time with us getting the phones set up and as much stuff converted over as possible. If you go to the shop, definitely ask for Justin.

Ricky and Gabe were awesome! My husband had lost his headphones that came with his S9 and couldnt find anywhere else to replace them. These guys had an extra pair in a drawer that came with a stock phone and gave them to me for free! My husband was so excited! Thanks so much!

Quintin was super great to work with! He was very patient with helping me switch to Verizon from my previous carrier. Thanks so much for the great service! Will definitely return to this location.

Quinn did an outstanding job helping us upgrade our IPhones. He went above and beyond to help with all our needs. We truly appreciate all he did for us and I highly recommend him. Thank you, Quinn

I went to Verizon in Flatirons Mall to purchase a new phone and luckily was helped by Aaron. He was extremely helpful and very informed. It was one of the best phone buying experiences Ive ever had.

Knowledgeable staff and excellent service. Thanks Quin!

I worked with Hunter purchasing a new phone. He was very knowledgeable and easy to work with. Spent a lot of time with me making sure I knew how the phone worked.

Aaron was very knowledgeable and helped me select a phone. We had trouble transferring phone numbers and texts from my old phone. Aaron was great and very patient with me.

My iPhone had a software problem and I was forced to replace it. I was unhappy beacuse I am not phone or tech savvy, but Quinn showed me the Google pixel and how it had every one of the features I was looking for. He saved me a ton of $ with the current sale going on and I was in and out in under an hour! Thank you so much for being patient with me 😀 I definitely left much much happier than I walked in! Awesome customer service

Very knowledgeable staff that made the transition from old phone to new phone very easy. Was patient with my questions and was helpful when giving answers.

Justin was a great rep. Walked through a SIM swap and had me on my new phone quickly. Very friendly shop!

Our sales person was very attentive when we came in looking for new Cesery‘s glass for the iPhone 11 and the iPhone 11 promax we also looked at cases. Our sales person was very professional and very helpful. He was very personableAnd seemed very upfront with us.

Aaron provided the best service I have ever received at a phone retailer. He was knowledgeable and very personable.

Aaron was fantastic and helped me out promptly and was very knowledgeable and patient with my questions. This was my first time at a Verizon store in the area that I have actually enjoyed the employees and service.

AMAZING customer service! I have been helped by Christian several times and he is THE BEST, I now go to him for anything I need with Verizon, however, everyone who works here is always exceptionally helpful and willing to take on any task. I have gone to the Verizon store by my house a couple of times now and every time I have a horrible experience so I drive the extra distance just to go to this location, get the help I need, answers I need, and all from friendly people. They have gotten me a better deal where other stores have tried to up-sell me, so I will ALWAYS go to this location for their hard working, honest, and helpful employees.

Aaron and kyle were great! We have been hesitant for a few months and aaron was able to reel us in.. thank you so much, we love the new phones!

Aaron was very helpful, and took his time to go over our purchase and plan-He even gave me a piece of pizza while waiting for old phone to download data

Received excellent customer service from Justin at the Verizon Store in the Flatirons Mall. He was knowledgeable and offered us suggestions for phones that would meet the needs of our daughter and grandson. Very pleasant young man.

Justin was extremely knowledgeable , patient, and provided great customer service. Thank you so much Justin!!!

Justin was awesome during the long process of setting up my new phone, but I’m happy he made it less stressful

Couldn’t think of anything bad to say. These guys are awesome

Excellent service for this service provider

Jorge has been amazing. We just moved to Colorado and I had to switch from AT&T because Verizon coverage is much better where we live. We purchased a family plan and I bought two more phones for the boys. It was complicated and he patiently walked me through the process. I even had to call him a month later with questions about my bill and he again patiently went through the bill with me. I highly recommend him hes a gem!

Aaron was very knowledgeable. He saved me money and helped me get the best options for me!

I thought they were great, then two days later I see everything they screwed up on my account. They are also a private store so they can’t even see all your account Information.

Everyone working was super helpful and very patient as the transaction I wanted to do was a little tricky. Great customer service!

If you are buying a new phone, this place is fine. If you are looking for information or to change something on your account do not come here

This guy was amazing helped me and explained things, Id go back definitely!

Staff is polite, helpful, and knowledgable. Theyre sometimes busy, but the wait is worth it if you want to be treated right and have your issues addressed. Theyre honest and open about pricing and plan changes and how that will effect your account and bill. Appreciate all the help.

It was a small issue, but the man in attendance (sorry, I forgot his name) was very helpful and friendly!

Vaughn was extremely helpful and patient. I highly recommend going to this store for your next purchase.

Carmine was easy to work with and very helpful

He has done more than I expected...its why Im stay with Verizon. Best customer service you can have.

Lies, lies lies, lies. The worker told me very clearly that only $97 would be charged on my card and that the trade-in value will cover the balance on the phone. I asked a dozen times and each time he said yes. That was a lie. I was charged $120 the very next day in addition to the $97. Do NOT go to a Verizon franchise if you want honesty. Only go to corporate owned stores. The workers are nice, but unethical is unethical.

Aaron was great to work with. He was very helpful and knowledgeable.

So I was looking to upgrade my old Galaxy S3 and the manager, Mike Kowal, was great to work with and got me setup. He was patient with all my questions and explained everything in detail. Got my new Galaxy S6 and it has been a great phone. I even came back when they were not busy and they walked me through some of the new changes on the phone.

Have always had good experiences here. Bought a couple phones over the winter and they are exactly what I needed. Impressed that Michael remembers me even 5 months later.

I switched from at&t to Verizon great service and painless to switch. Great customer service.

Super helpful staff. I loved my experience there!

Personable, Clarity of explanations and efficiency work were the Hallmarks of our transaction.

I stopped in today to check out my plan options and was helped with exceptional customer service! If you plan on stopping into this location and Justin is working, he was fantastic!

Very knowledgeable and service oriented

The New Manager, Michelle, is incredible!! Her staff took excellent care of me and I really was pleased with how efficient they were in setting me up! I will definitely be back to visit this store! Best Verizon experience Ive had!

Justin at the Verizon store was a delight to work with. A great team at Flatirons!

If you want true Verizon service stay away from this store. They are hire rigid people that have little to know product knowledge. The “district” manager sold my wife a phone telling her that it has the only feature she wanted “the best camera”. Well he sold her a cheap version that had no better camera than the one she currently has, when we came to correct the problem we were told it was a $35 restocking fee though the phone was still in the box and had not been set up. Steer clear of this and any authorzed Verizon dealers. They are profit machines and have no customer service motive at all. I will never darken their door again and I will make sure that everyone I know does the same. VERY Poor customer service and not what I would expect from company that prides themselves on customer service.

Really a joke of a Verizon store. They do not have their full capabilities since it is a “Sub-store.” Employees are great at not being knowledgeable and poor customer service. Don’t waste your time here and go to an actual Verizon store where you have a better chance of getting politeness and knowledge.

I went into this location during a day of chaos. My phone suddenly stopped working, I came into the store at the Flatirons Mall and Jorge saved the day! My phone (wasnt dead) but the screen stopped working and turned off. Needing my phone for work, I was frantic. Jorge stayed calm and brought me down to his level. After working for almost an hour trying to recover my phone, I ended up leaving with a new iPhone6s.I just wanted to thank everyone there SO much for helping me get a new phone and everything set up smooth. After plugging my phone into my computer it ended up recovering everything from my iTunes and I couldnt be happier. Having been a Verizon customer for over 10 years, that was the BEST customer service Ive had with the company.I will always recommend this location for my Verizon friends

Very good service. Justin answered all my needs and questions

THIS IS NOT A VERIZON STORE - this is a third party company named Victra that is a Verizon retailer.I was in to get a new phone that they did not have in stock so they ordered the phone. The phone arrived and I went in to get it activated. It took them 3 hours of calling Verizon and being put on hold to tell me they couldnt process my request and told me to try an actual Verizon store. The next day I went to the Verizon store to find out an hour later that the Victra retailer had messed everything up and now I have to wait for Victra to cancel the original activation on the phone so Verizon can take over and do it right. 4 hours of my time wasted plus waiting a week for a phone is BS. I am beyond furious with this experience and dont recommend using them. Just go to a main Verizon store and save your self the hassle.

I have been going to this store for years and the reviews below could not be more wrong! Everyone of the sales people are helpful if you are buying something or not, they listen and even helped me save money on our plan! I would send everyone to them!

After visiting another retail Verizon store it was refreshing to have someone listen to us. Our salesman was awesome!

Very knowledgeable and helpful staff! Friendly and quick service!

Gabe was friendly, knowledgeable, and efficient! A pleasure to work with.

Bought our phones here for Christmas. George and TJ were super helpful. My son decided to upgrade his phone. We should have been charged a restocking fee due to some extenuating circumstance is TJ graciously wave that and returned our phone. They were great to work with. I will definitely return to the store for future purchases and help with Verizon and phone/products

Gotta love the telecommunications oligopoly