Elmers came thru in a bind. Very friendly and reasonable. Great company!

I used Elmers through AAA in an attempt to have my racecar towed to my family mechanic. The driver arrived quickly and was funny and professional. However he said the car was too low to be loaded safely onto the bed.I was confused because there was roughly 4-5 ground clearance below the front bumper. Last year the car had to be towed when it caught a flat on the way to an event, with an even lower ride height of 2-3 and that driver had no issues or scrapes.He explained if he even scratches my paint he owes me a paint job. I pointed out how most of my front bumper is spray painted by me because its a racecar and I dont care but he wouldnt budge. I trusted his professional opinion as he is a 24yr veteran in the towing industry.So while Id recommend Elmers for their professionalism and quick service dont bother if its a lowered car.

Ughhh. I seriously hate complaining, but I just cant let this one slide. I unfortunately had a very frustrating experience today with Elmers Towing. One of my vehicles had a flat tire, and having no spare available my only other option was to have it towed to a tire shop so the flat could either be repaired or replaced. Since I have a AAA Plus membership (with extended tow mileage), I went ahead and arranged for the tow through them. Because my husband (who happens to be a AAA Roadside Assistant) was working today and unavailable to give me a ride to Tire Kingdom, I knew I was going to have to make arrangements to somehow get myself there so I could drive myself home in the car after the tire is fixed/replaced. I explained my situation to two different AAA representatives who both assured me that its their policy that if the tow is arranged through AAA, that the tow truck driver offer the member a ride to the repair shop as a courtesy. Not only did these two live representatives assure me of this, but its even stated in their pre-recorded hold messages as well. I told the last representative I spoke with that I would confirm this with the driver when they called me with an ETA, just to double-check, but again she assured me there was no need to do so, as its a known policy. So I went ahead and trusted AAA and made no alternate transportation arrangements, and had them dispatch a tow.I was informed that I would be receiving a call from the tow company with a more exact ETA, and this has always been my experience in the past, but the call never came (so I was unable to confirm the ride situation directly with them). He just shows up and calls to tell me he is here. After getting the car secured, the driver refused to allow me to ride with the car to Tire Kingdom. I explained what AAA had repeatedly told me, and again he says no. I told him that it really puts me in a bind because I didnt make alternate arrangements due to what I was told by AAA. He basically says that its my problem, that he doesnt know why they keep telling this to people as its never been something theyve done (which by reading the reviews here I can see is inaccurate as multiple people reference getting a ride with the tow truck in their review), and to call an Uber or something (which I have never done before and dont even know how to do). Although not ideal, if he would have at least called me to confirm my details and give me an ETA like he was supposed to, I could have been able to find another way to get there. Now I am left scrambling to find a ride at the last minute. This is unacceptable. If theyre going to profit from being affiliated with AAA and the referrals and calls that they send them, they need to follow their policies. On a positive note, I will say that they were prompt, and the driver wasnt rude about it or anything- Im sure he was probably just doing what he was told to do and that it wasnt anything personal, or at least Id like to think it wasnt, and Im sure they have their reasons for not giving rides. Its still just super frustrating as a customer when you dont receive something you were promised and it puts you in a difficult situation as a result, especially when you can see that theyve helped others in the past by offering a ride. It makes you question what it is about you personally that is making this person refuse to help. I did contact AAA to let them know so maybe theyll re-evaluate contracting with Elmers in the future. Seeing as they dont want to follow their policies and all.

Nathan was the tow truck driver excellent service was a sweetheart very caring and knowledgeable

Worst experience ever the person who was helping us was trying to be a smart mouth charging people for a tarp that wasn’t even covering the car

I had a problem that they settled and. Cleared up for me.The office lady, dug deep and found all the info I needed.They treated me with kindness and understanding.They handled everything for me and I left knowing that this problem was completely resolved.

Had me back on the road ASAP, very helpful and professional, considering I have no car knowledge, and a very low price! Theyre great, would use again!

John at Elmers auto and his whole organization are a class act I am from out of town and I was treated with respect and Fairness and incredible honesty I thought there was much more wrong with my Vehicle then there was I cannot say enough about them they will always be my mechanic when I am down here Sincerely John Murby

I was stuck on the side of the road since my SUV stop running. I was able to call Elmers Automotive and Towing on a recommendation from another motorist who stopped to help. The tow truck showed up promptly and was very professional. He got me towed to the shop where I was told the alternator was no longer working. I was given a ride home and the next morning my SUV was delivered to me. The price for parts and labor was reasonable and what was quoted. I can not say enough good things about this shop great job.

What impressed me most is how honest they were I thought there was a lot more wrong with my vehicle then there was they were straightforward with me and treated me really really great they will always be my mechanic when I am in this area

Charlie saved us after a few drivers from other companies who didn’t have the right setup came and went (which left on us the roadside for 5 hours, until 3:30am). His ramps were exactly what we needed to get the car up onto the flatbed! Every driver should carry those! Thank you Charlie for getting us and our car safely off the side of the interstate, especially at such a late hour!! We know who to call first if we ever have towing needs in the future!

Yesterday I Picked up my 2016 Nissan Rogue from Elmers Auto and Towing, they Opened the Garage,My wife and I saw Scrape Marks on the Rear Drivers Side Quarter Panel.We notified them that wasnt There Prior Your Towing ?They Said Nothing , I Asked to Speak to the Manager he Never Responded.So I called the Sheriff office before Accepting the Keys,I wanted this Issue Documented, They Gave Me the Case Number and ICalled the Sherrif who saw the car Prior to the Towing.He came back and took Pictures of the Incident. Now I called My Insurance Companyand Lawyer to Rectify this Undo Incident.The Owner Never Talked to me or even try to fix it.And They Have CCTV Cameras and it was Stored in the Garage,How Careless Is That. ????READ the Reviews, This Place Shouldnt Even Be In Business !!BeWAre They will Rip you Off, Trash Your Vehicle , SO Now I have to Spendmy Time and Money to Deal with this Ridiculous Outfit.Terry M

I have had neglected the upkeep on my car for a while. I had it towed in and the shop very quickly diagnosed what i needed done. They were very speedy about getting the work done and it was all done for cheaper than i expected now the thing runs like brand new. I just wanted to thank John and the mechanics for the excellent work they did and i will defiantly be using them again

Was supposed to come tow my truck through AAA! NEVER SHOWED UP AND NEVER CALLED ME LIKE THE DRIVER WAS SUPPOSED TO!

Great people and customer service fixed my tire and diagnosed my check engine light. I did not tighten my gas cap which set off the light. Good honest people would return again.

I have used Elmers Automotive and Towing for both my personal and business needs. They are always fair and professional. If you need any towing or automotive assistance, you must give them a call immediately.

Great service they did excellent job on reviving my good ol Tahoe verry professional and knowledgeable John the boss and Steve the service manager are the absolute best

Yesterday I Picked up my 2016 Nissan Rogue from Elmers Auto and Towing, they Opened the Garage,My wife and I saw Scrape Marks on the Rear Drivers Side Quarter Panel.We notified them that wasnt There Prior Your Towing ?They Said Nothing , I Asked to Speak to the Manager he Never Responded.So I called the Sheriff office before Accepting the Keys,I wanted this Issue Documented, They Gave Me the Case Number and ICalled the Sherrif who saw the car Prior to the Towing.He came back and took Pictures of the Incident. Now I called My Insurance Companyand Lawyer to Rectify this Undo Incident.The Owner Never Talked to me or even try to fix it.And They Have CCTV Cameras and it was Stored in the Garage,How Careless Is That. ????READ the Reviews, This Place Shouldnt Even Be In Business !!BeWAre They will Rip you Off, Trash Your Vehicle , SO Now I have to Spendmy Time and Money to Deal with this Ridiculous Outfit.Terry M

Great service and friendly faces

What great service. Car broke down. They came right away and towed to the shop. Driver and phone person were fantastic. Price was very reasonable. Would definitely use again if needed.

Illegally towed my vehicle on dec. 2nd

Excellent and honest for all your automotive and towing needs!

I had a great experience with this towing company. Under very stressful circumstances with my car breaking down we had the pleasure of meeting Ray (XRay). He didn’t keep us waiting long, kept in touch with us and went above and beyond to make a stressful situation an easier processes. He has a great attitude and treats his customers with kindness and respect. I would definitely recommend this company for your towing needs!

Great people. Towed my car and changed the starter the same day.

The insurance sent them to tow my car yesterday, they showed up very fast, jump started my car and I went to get new battery. The whole issue was the battery, car didn’t need to towed. Excellent job. Impressive customer service. I totally recommend.

They were kind, efficient and considerate.

Did a good job would use him again

My elderly parents had a flat and Steve took excellent care of them as if they were his parents. It is great that he did not try to take advantage of the fact that they are 90 and 96. But took great care of them!!!

Steve is very knowledgeable about my car issues and takes the time to let me know the problems and the costs. I will continue to bring my vehicle there we needed.

These guys are AWESOME. Thank You for your help today. They were sent to me from my AAA DISPATCHER. I really appreciate you towing my car to my desired destination. These guys are great, and I really do give you beyond 5⭐️‘S ... ⭐️⭐️⭐️⭐️⭐️+++

Excellent service and quick response after my Jeep died. The tow truck driver was friendly and helpful. I am new to the area and would only call on Elmers going forward.

Absolutely Amazing,Man!! Figured out my Cadillac Issues!!Saving me big money!! GOD BLESS You, Elmer..

Charlie came and picked up my truck as it had ignition problems. I would rank him among the best as he is very reliable and understanding of the situation. He arrived on time, very courteous as nice to talk to, and you can share a joke or 2 with him as he takes his job seriously, but likes to keep it light. Thanks again Charlie!

A prompt and very professional service by tow driver Trey a few weeks ago. He took careful attention to my needs to tow my E320 and explicit in positioning this vehicle in a way that would not suffer any damages when securing and unloading my vehicle. In conversing with him throughout the towing transit, he elaborated on his years of experience in this business as it reaffirmed him great work and personal ethics. Would well refer your company to others when the need arises.

Very honest place. Had to replace some parts on my car and they got the parts for cheap and didn’t charge me extra on them. All other car places I’ve been to would have told me they had to “special order” that part and would’ve charged an extra $100 for it. This place is good, fast and honest.

Charlie was sent to my house to pick up an Enterprise rent a car that had a bad sensor which kept it from starting, unlocking the transmission and the steering wheel. After much to do, Charlie got the car out of my garage, pulled it up on his truck by disconnecting the linkage so it could roll. I was worried about the tires leaving tracks on my driveway but he did such a professional job, it did not! He is a great guy, very friendly and personable! Glad it was him that came here. He is a real asset to your company!! John Gelbert, Village Green in Bradenton.

Great service. Quick.Called everyone in the area and Elmers was the only place that would come. Charlie, the driver, was very pilite and knew the area well. Recommended. A couple places for the repair. Good price also.

Charlie was great. I will definitely recommend Elmer’s service to everyone. I wish all employees were good and friendly as Charlie. Made us feel very good. Thank you!

I placed a call to AAA to assist my uncle with a tow. Elders automotive and towing sent a guy named Charlie who was prompt, very informative and friendly. He made what started out as a crazy evening turn out to be a lot easier and less stressful! Thanks Charlie you were tonights hero!!!!!

I cannot scream thank you enough to Charlie!!! As I am aware that you were only there to tow my car you went above and beyond and helped me figure out the problem so that we would not be stuck without our car! Thank you again Charlie for really going beyond the call of duty

Bad customer service. Had our van go in that wouldn’t start they call and said it’s a sender problem $200 then all of a sudden they can back and say the water pump and timer belt broke $1700 now. That broke on your elf why are we paying for it if we did not take it to you in that condition. Been in the shop for 5days no updates nothing. DO NOT GO TO THIS SHOP

Came and picked up my car and took it to where I need it to go. Good on them!

Elmers did a great job towing my car from my house to the garage any body needing a tow call Elmers towing

They charged $499.00 for a 7 mile tow. A 7 mile tow is usually $80 to $120. When I got upset John told me “if you want to get crazy hire a lawyer “. I don’t understand what part of this is honest. Where the cost’s come in, are on the bill worded as tow, then again they add a price for mileage(7 miles) then because they were hauling it to a body shop for an estimate there was a $199 retow fee. On a one way tow.The first tow had already been paid for. They also added a service fee the service being the tow. Basically, this is unregulated by the government and they are ripping people off by sneaking added charges on a regulation tow price.This is not integrity!! This type of billing is simply unethical and where most people would lose the car in towing fees alone.These guys will continue to do this. Just pay attention to the bill and the re-worded add ons.

I had a very good experience. Honest mechanics, affordable, and friendly. I highly recommend!

I had a busted, blown out tire but a spare . Elmers guy came within time he said he would . He said spare was flat . It looked fine to me . He put it on and sure enough he was right. He put air in it , Totally Professional well mannered guy . He said it could have slow leak in it. I made it to Dealership because I had made arrangements to get 4 new tires . I cant thank them enough It was done through Triple AAA and they also deserve credit for choosing a fine business for their members !

I would definitely recommend Elmer’s Towing. Their driver Charlie showed up and saved the day. He was so quick and had a very positive attitude. His response time and customer service was beyond anything that I could have imagined.

T rex from his name tag came out super quick and with updates! He came out and helped my boyfriend and I take care of his truck that the wheel feel off, got us to the nearest firestone, super friendly would use again.

Had flat tire at home location. AAA called Elmers and gave me a 1-3 hour window. Tru ck arrived in 15 min. Spare also flat and would not hold air. Car towed to shop and promptly taken care of. I rate the driver, Charley, absolutely top notch.

When my car wouldnt start a few days ago AAA had Elmers come out to tow my car to my mechanic. Trey pulled up right on time and was awesome. He was so nice and informative and helped fix the problem so I didnt need to take it to the shop. Some how the crummy and stressful situation turned in to a fun part of my week! Thanks, again!!!

Very bad service, I was charged $100 extra for something that I didn’t get, went back to them and they said sorry it’s a mistake also my bumper was damaged when they towed the car.To all the people who get in a car accident please call your insurance first and ask about towing service, don’t let someone else call a towing company who can charge you a lot of money and try to keep your car so they can sell it in parts or fix it and sell it.

Thank you to Brian Cardwell for getting my can and I home safely Sat. Night. Its the second time Ive had Elmers come to tow my cars through AAA and theyve been great both times. 😊

The best tow in the town. Friendly people and great smiles

Cory the dispatcher and Charlie the tow truck drive where great they keep me up to date all the way throw my service

Fast, inexpensive, professional and courteous service. They will be my go-to for car troubles.

My name is Joe and I broke down this afternoon on my way to work and had to be towed by AAA and Charlie from Elmers towing came and towed me too Shepherd’s Tire Service in BRADENTON and he communicated with me by A phone call before he arrived letting me know what time he would be getting to my location. Very professional and pleasant.When he got there he was very nice and I asked him to look under the hood to see if he could tell me what was wrong because I had a basic idea after calling Shepherd’s Tire Service and he said it was my tension pulley and he was 100% correct and on the way to Shepherd‘s tire service in BRADENTON Charlie was very pleasant to talk to and had a nice demeanor and a kindness about him. It was a very pleasant experience. Thank you very much Charlie and thank you very much Elmers Towing for having an awesome individual working for you.Joe Notarianni

I have a Camaro, so this is not anywhere near my first tow! Gentleman named Brain came to pick up the car, he was well mannered and very polite. Looked over my car, advised me of the potential issues with pulling a low clearance vehicle up onto the bed. I liked that, he took the time (despite being very busy) to make sure my car was not going to be damaged and I was happy about the transaction. Had a great conversation with him about cars on the way to the shop, very nice man, hope to see him again when my Camaro needs another tow.

I called allstate when my truck needed to be and they send charlie he was great wish they would have more tow truck drivers like him i wish i could give him a 100 stars great service really nose what he doing and kind and good attute

Charlie gets 5 stars! First AAA guy said my spare was locked up and truck needed to be towed. Charlie solved the problem and had the spare on in a few minutes. Smart guy!

OUTSTANDING SERVICE FROM THE PICKUP TO THE DELIVERY. GOOD PEOPLE. GREAT PRICE.

Great price great service

Charlie provides exceptional, prompt and professional service. Great job!

Cory and the gentleman who worked with him that night Feb 19, 2019 were outstanding. Their attention to my personal property was beyound any I have ever seen. They were polite, enxious to help and helped me get all my personal belongings out of my totaled car in a calm and soothing manner. I thank you Cory and all the men and woman who helped that frightful night. Thank you!!! You are the best there is. I appeciate all you did and recommend this towing company to every one!!! Thank you again soooo much from the bottom of my heart which God saved me. God bless all of you. Laura Tallarico

Outstanding service! Bryan handled the call, great attitude getting my car out of a very tight location .

My car recently went dead and my husbands truck broke down on his way to pick me up! Elmer towed my husbands truck and brought me a battery for a very reasonable price. Way to go!!!

Money came up missing very angry experience

Am very proud to be a part of such an elite group of people. I love working here!

These people are a life saver! They really care about you and not just making money! They went above and behind for me and I literally was having the worst day with unexpected car issues! Thank you!

They try to please and less expensive than the other garages.

Charlie was really chill and arrived earlier than quoted would recommend

This is charlie just want say ty to everyone that has raided me

Charlie helped me with a flat tonight in record time. Top notch service and promptness!!!

Polite Tow truck driver, he knew what was wrong with my car, Customer service was great i would go back to them anyday.. Thanks ..

Horrible customer service, i gave authorization to drop vehicle and driver refused. Made me call another company....I suggest you do the same....AAA should drop them as a carrier

Thank you AAA and Elmers Towing, Operator Brian Cardwell was very friendly, professional and helpful BOTH times I needed a tow. A service!

Looked around and had the best prices. Quick service and are open 24 hours.

DO NOT GO HERE!!!! they are complete idiots. I was in an accident about a month ago and got rear ended. My car was undrivable so my car had to get towed. Well somthing happened with the insurance company and the body shop never came to pick up my car. As soon as things got sorted out with the insurance company the agent calls Elmers to have the car be sent to the body shop. Well they inform him they have SOLD my car. I did not ask to have my car towed let alone be in an accident. I was stressed out for two days before the insurance agent called Elmers again and demands that my license plate and tags be given back since you know they sold it out from under me. Well turns out the idiot that works there lied and my car was never sold. These people are the shadiest people in Bradenton. While it was a mistake on their part it was a HUGE AND BLANTLY MANIPULATIVE. My car has finally left that hell hole. PLEASE BE AWARE THEY WILL TELL YOU THEY SOLD YOUR CAR WHEN THEY REALLY DIDNT THEY JUST TRIED TO KEEP IT!!!!! If I could give less than 1 star I would. Ive seen many reviews on here saying they have tried to trick people so their cars stay in the yard longer and rack up a larger bill.

Tow drivers need to be more professional and should greet customers.

I will never use this tow company again and I would not recommend it to anybody. The guy who came and towed my car stole my ipod. I have a photo of him towing the car and you can see the light of the ipod screen. All the company did was ask the tech if he had touched it and he said no. He also forgot to get the expiration for my CC when he wrote me up So the company had to call me the next day to run my card. I was quoted $70 but the tech wasnt aware of any of it. When I told him my quote he just wrote me up and had me sign. Later I noticed it was $5 more for using the card. He never said anything about that. I feel they should at least make a mention of a difference in price before signing things, but whatever.Mostly I am pissed that they stole my ipod. It is purple for goodness sakes. It matched the purple cord that they left behind in my car. So if anybody dates the tech Kevin I think it was and just got a purple ipod nano... He stole it. Its full of country music, and Disney songs. My kids and I want it back. Also I want him fired. I will never use this place again or suggest it to anybody.

I live in Fort Lauderdale and while visiting my parents in Bradenton at 5pm on Sunday and my car wouldnt start after gassing up at Sams. I called AAA for a tow, and asked the agent for a AAA repair shop with a tow truck.The agent said that Elmers was near my location. I took a chance on them.Brian, was there with the tow truck in 15 minutes.We dropped my car off and Steve was at the shop which is closed Sundays and assured me that they would look at my car the following Monday morning.By 9:30 John called me from Elmers with a diagnosis, and estimate.By noon my car was ready to pick up.What a relief is was to be back on the road in short order.Everyone at Elmers was proffesional and made me feel that i was in good hands.Thank you Elmers. I just got home and you have my gradatude.Bruce Bolcik

Great service quick response and the shop guys are great and very honest.

Charlie was AMAZING, he helped me calm down as I was worried on what to do and he came and showed me what was wrong And fixed it, he put air in my tire and let me know what to do the next day, very satisfied with his customer service

Good service, good prices, honest!

Great customer service

These guys get the job done.

Awesome service nice people

Crazy driver flips me off cause I videoing him driving like a ass.

Been bringing my car there for a few years now. Shelly and Steve have always treated me well. They have been fair, answered my questions, and got the job done.

Very helpful and diligent.

Great

Charlie was fantastic! He was prompt and professional.

These guys are complete jerks. Poor service and should not be working AAA. 6 hours! only to find out he wont pick my car up and take it to a repair shop.

Josh is a great driver!!!

Fast service

Horrible, Horrible People!! Will SCAM you out of lots of money!! Will lie and hold your vehicle until they run up what you owe!! Do NOT use them!!

Prompt!]

Helpful staff

Fast service

A place where your vehicle is safe