user
Hurst Towing & Recovery
1620 Carson Rd N, Birmingham, AL 35217, United States
Appearance

Comments
Jo
Review №1

Excellent CompanyMy daughter had a blowout on the interstate and Hurst ran two pick ups so she wouldnt have to wait.

La
Review №2

The employees were very nice. My car was impounded by state troopers due to driving while revoked and the cost was $370 to get it out. $290 tow fee and $40/ day lot fee. I know that state makes that price not the towing company but that was PAST ridiculous. If u just need a tow they are very reasonably priced but whatever you do try not to get impounded by a state trooper.

Je
Review №3

Very helpful drivers good attitude. It makes a lot of difference in a situation like that.. Thanks..

Am
Review №4

From the initial call to Hirt Towing to the end result of getting my tire fixed this company went above and beyond what I ever expected. I have used tow companies many times and this one blew them all out of the water!! I would definitely recommend them again 100 times over!! Thank you guys!!

La
Review №5

Excellent service! Needed a jumpstart and they saved the day!

Ja
Review №6

Friendly, caring and very great customer service. We went to clean out our car after a wreck I had a few weeks ago they guy was very helpful an eighteen wheeler hit me while I was turning and when I seen the car it brought it all back to me the guy seen I was upset he helped my son get stuff outta the car cause it was packed full we had some clothes that had been donated due to our house burning down a few days before Christmas not only did he help but he genuinely cared. Best customer service Ive yet to find anywhere I appreciate the friendliness after all the grief Ive had.

HA
Review №7

Had on of our 18 wheelers go down yesterday north of Birmingham. Talked to a guy named skip and they arrived within an hour and a half and towed us to the dealership and are storing our trailer for us till we get repaired at no additional charge. Thank you guys for helping us out and being quick to respond and for the understanding in this situation. Forever grateful.

Fr
Review №8

Very caring, professional, and quick. Only had to wait 12 mins between calling and having the vehicle on the roll back. Will use againà

Am
Review №9

It was late one night, Iocked my keys in my car and I was trying to get home from work. I called and the dispatcher was so nice. She got someone out there in no time. Kaleb, I believe, was on his way home, so he didnt even charge me. In fact, wouldnt let me pay. So helpful on such a cold night. Thanks!!!

El
Review №10

We need to get our company vehicles towed to the mechanic. Chris showed up on time and was very pleasant to work with.Thank you

Em
Review №11

Very professional and made the experience a lot less stressful. Daniel was my driver and he was wonderful. Thanks so much for making a difficult situation a little easier!!!

Bi
Review №12

Great local family owner business that has built a great reputation thru excellent service.

cr
Review №13

Had to call for my customer they were so friendly and able to come quickly

Ke
Review №14

This place is AWESOME. One of the tow truck drivers, Jason was great. Made a bad situation better. Mr Hurst went out of his way to pick me up at the Kenworth dealer and take me to a hotel and offered to pick me up when my truck gets fixed. This is customer service that is above and beyond that you simply dont find anymore. If youre ever in the Birmingham area and need a wrecker service this is the place to call. Thanks again to Jason and Mr Hurst for your outstanding hospitality.

Br
Review №15

I had a great experience with Hurst Towing. They went above and beyond to help get my family and me back on the road. I highly recommend them. Great people!!!!Special thanks to Skip (I think that was his name) the family from Osgood really appreciate you.

Aa
Review №16

I had a fantastic experience with Hurst Towing. I had called another towing company in Warrior/Hayden - Campbell Towing - and they quoted what i thought was a high price. I then called Hurst and got a much better quote so i decided to use them to tow my ISUZU Box truck. Mr. William was super nice and helpful with helping me understand their process and their fee. The driver showed up on time as promised, disengaged the axle and got the truck towed successfully with no issues. I would strongly recommend using Hurst!

Jo
Review №17

If I could give 10 stars I would! We had a blow out on our trailer and they came to our rescue! Got the tire changed out and wouldnt let us pay him. He was for sure a blessing and a light in the middle of our crisis. Thank you so much!

Re
Review №18

Your driver was super nice and helpful! I will call on your service again when in need.

Ni
Review №19

The cleanest tow company Ive ever dealt with 5 stars and they where nice

Jo
Review №20

Had a good time on the online auction

To
Review №21

My van was stolen in NC and recovered in Alabama. These people impounded my van on Friday and I arrived the next Saturday morning to get my van from them. $230 for a short tow, less than 24 hours of holding , and I had no choice in the matter. Then the guy demands cash after I have driven 6+ hours which he didn’t bother informing me of before I made the drive. These people are the real thieves. Heaven help you if you have a vehicle stolen and it ends up with these people. You will be robbed twice!! Avoid.

Br
Review №22

Quick service

Kr
Review №23

Thank you to Hurst Towing for helping us out at midnight last night. Our son had a blow out on I65 and was stranded an hour and a half from home. We called Hurst Towing who was able to send someone out immediately. The amount we were charged was very reasonable and they even recommended a local place for our truck to be towed to have the tires replaced. It was a great feeling to be taken care of by someone who made a bad situation a little easier to accept!

Ch
Review №24

Dependable professional service!

Ch
Review №25

Hurst Towing got me out of a jam today in no time flat and I couldn’t be more thankful! Hayden had someone at my location before I knew it. And the driver was awesome! So helpful and had my truck out in a couple of minutes like it was nothing. These folks are incredible! Couldn’t imagine using anyone else if I ever find myself in a similar spot. Thank you!

Ro
Review №26

Always reliable, efficient, professional and friendly!

Bo
Review №27

I have known Mr. Hurst along time. Probably one of the most honest people I know. Will help you if he can, the hole family will. Just good, caring, Christian people. Hurst Towing has always done myself and J R Automotive a great job. Lynn Hurst great guy.

Jo
Review №28

Good guys, fair price

As
Review №29

Their customer service was amazing! I lock myself out of my car, and they sent someone over in less than 15 minutes! From the time Kaleb arrived until the job was finished he never stop smiling, his services were fast, friendly, and professional! A special thank you to the Hurst family from mine! 🙏🏽🥰🥳

Sh
Review №30

They are a wonderful set of people

la
Review №31

They came in 5 mins and the tow truck guy knew exactly how to temporarily fix the linkage in order to drive my truck on the flatbed. Thats what Im talking about; customer service at its best!

Da
Review №32

A week ago one of my employees wrecked a work van. It was evening time when I called dispatch to request a driver. Daniel responded, had to maneuver the wreck out of a ditch, and he brought it back to my house within a reasonable time and placed it directly where I needed. He was very polite and professional. Keep up the good work!

do
Review №33

Mathew was very prompt and professional.He took his. time to do a safe. difficult tow made sure to do no damage.Will ask for Hurst towing and Mathew again in a heartbeat!

La
Review №34

While on my way home to Indianapolis I found myself with a flat tire in an unfamiliar place. Called Hurst to get my car towed. While waiting, they called back to say they could send someone to put the spare on for much cheaper than the cost of a tow. Their employee was at my car within 20 minutes of calling them and put my flat on for free. Very honest and helpful company!

Lo
Review №35

My husband was on his way to Nashville from Birmingham and got a flat tire. A police officer saw him and recommended he call Hurst for roadside assistance. They came within minutes gave him honest helpful advice and most importantly took care of it! He was back on the road in no time! We have never had service this fast and this thorough. It felt like he had called a member of his family! Can’t recommend them enough! Thank you for taking such good care of him!

Ti
Review №36

They informed me that my Chevrolet Impala wasnt @ the tow company after I couldnt find it stolen now I hope the police find my father car that passed away

Te
Review №37

Very helpful with information needed and places to go to get car

Ro
Review №38

I had a very positive experience with Hurst Towing this week. I was in a very comprised situation. First they made a recommendation which would have cut them out of my situation. The suggestion did not work out. They went above and beyond with my service at what I thought was a very reasonable price. My driver arrived promptly and delivered my truck to the repair shop about 10 miles away without my being present. Everything went very smoothly and my truck was transported safely. Very helpful and curteous service on the phone and by the driver. I was expecting the worse and got the best. Im sorry I dont remember the names, but they were great!

Ma
Review №39

He was very helpful and polite.

Po
Review №40

This place is staffed by total hunks.

Ch
Review №41

Great people to work with.

Ha
Review №42

Good guys, they help you as quick as I can! I have to call them a lot for my company. Thank you for being there!

br
Review №43

Broke down on Carson Rd and they were there in less than 30 minutesRates were outstanding. Mr Bill could not been more helpful.

To
Review №44

Came & pulled me out within 15 mins. Was down on my luck & they took very well care of me. Hands down the kindest guys I have talked to.

Ca
Review №45

Cost camp valuable funding to return stolen property.

Ji
Review №46

Had to use them today and was very satisfied with the professionalism, speed and overall courtesy that I received , will highly recommend to all my fellow flatbed owner/operators, Jimmie Buzbee with Alabama Carriers truck 1209

Ye
Review №47

Thank you Danielle awesome service

Pe
Review №48

I have used Hurst Towing several times when I was in a pickle. They are extremely professional & are on site quick!! I have used Hurst Towing even when I am all the way across town despite the fact that I know I can get a cheaper price with a local company relative to my break down location. I choose them EVERY TIME because I know they will take care of me professionally & correctly EVERY TIME! They have the FRIENDLIEST drivers! It is always a pleasure working with Hurst Towing even though having to be towed can be a very stressful situation. I would not choose anyone else! Thank you Hurst Towing :)

Am
Review №49

Tow driver was quick and professional but be sure to get a price quotation BEFORE they tow you. Their rates are ridiculous and they consider a tow to be non-local even if it is within a mile of their shop and then will charge you extra for that as well. And don’t bother to complain, the owner gives 0 cares.Buyer beware

Bo
Review №50

I was very impressed with this company. Very polite and friendly. I was very impressed with Caleb and Michael because they were so helpful and patient. Thank you so much for your assistance.

Br
Review №51

Hurst Towing is the best around! I have used them several times. The most recent, I was on my way to work and the door lock actuator failed on my car. There was no way to get in... The key wouldnt work and the remote wouldnt work. They came out in a hurry and got the door open for me. They turned a bad day into a great one real quick! Thank you for your loyalty to the community and your customers.

Mi
Review №52

Broke down about 4 hrs into a 13 hour drive with 5 kids. They were onsite very fast and the driver was extremely friendly. The great service during a not so pleasant time made things a little easier. Highly recommended!

sc
Review №53

Pretty helpful folks

Ba
Review №54

Wow! Really fast, extremely courteous, and very very helpful. Ive used them a few times, and its always been a good experience when my car is being frustrating.

Ty
Review №55

Very friendly owner, quick and eager to clear up an issue that had occurred

Je
Review №56

Awesome group of guys I recommend this company every time

Ge
Review №57

Awesome company with fast service.

Ad
Review №58

This company just came out and towed my Chrysler Crossfire from 50 ft off the side of the road. It was practically unscathed when Tim expertly removed it from the brush. I would definitely reccomend this company again and the price was incredibly fair for the amount of time he put into the job.

jo
Review №59

Great service all around. Everybody that I dealt with was friendly and helpful. They offer very fast services at a fair price and would definitely use them again.

Bo
Review №60

Today, my wife and I were leaving VA Medical Center in Bham. 35-40 miles headed north we had a blowout. I had a spare tire. I had my trusty 4-way. I had NO JACK. (Not even gonna say it) I called Hurst Towing, as my wife and I were now stranded in sweltering heat. Told the fellow that answered the phone, about our plight. He asked where I was located. Just south of exit 389, I replied. He answered, You know were in Fultondale, right? Being from Tennessee, I had no idea.. Exit 367. I said never mind sorry to bother you. He asked me for my phone number and said he would send someone, right away. In my excitement/frustration, Im ashamed to say, I did not get this fellows name.After a few minutes waiting, a fellow pulled up behind me, and helped me get the trucks tire changed. Just a minute, or two, after getting things back together, I got a phone call from the rollback driver, wanting to know my precise location. I explained the events to him, told him I would be more than happy to wait for him to arrive and pay him for his travel, at least. He told me not to worry about that at all. He was just happy to know that we had it taken care of. Asked me TWICE, if we were safe to get back on the road, and replied Nobody needs to be stuck on the side of the road, in this heat!. I asked him if he wanted me to follow him back to the shop, so I could pay him. His answer.. Dont worry about it. And once again, in my astonishment, I did not catch the drivers name, either. My apologies.I have a lot of friends in the Cullman area, and BELIEVE ME, they will KNOW Hurst Towing, from this day forward. Both of these men are SAINTS in my book. I HIGHLY RECOMMEND HURST TOWING, if you are EVER in need. These men need to be rewarded for their EXCEPTIONAL SERVICE! I cant thank you enough!

Ca
Review №61

We had an accident coming into Birmingham on a busy, rainy Saturday of fall break. The owner was at the scene in less than 20 minutes. He and his employee ( Outdoor Ability Foundation) went way beyond the call of service, making my parents and autistic son feel comfortable and safe in a time of great stress. Thank-you!! This service is a blessing in a stressful situation!

Tr
Review №62

I own a trucking company hurst towing has been assisting my towing needs for over 20 years.TOP NOTCH PEOPLE!

Ao
Review №63

The guys there are very nice and professional.

Do
Review №64

Great company driver was very professional explained everything to me as we went along was reasonable, have use them before and will use them again the owner let me use his place to unload a dozier no question asked nice guy

Ka
Review №65

My family and I were driving down I59 Sunday and truck #48 was being an a-hole; Riding my tail, flashing lights, swerving, honking his horn. My family and I weren’t necessarily in “danger” but it’s the principle. The male/female had open road to where all that was unnecessary which it became intentionally. Called their office and spoke with a gentlemen who sounded half sleep with no supervisor on duty. Still have yet to receive that phone call.

Te
Review №66

Great Place Fantastic Service

Er
Review №67

$150 towing impound fee and $40 a day storage

Jo
Review №68

The owner is good Christian man.

Da
Review №69

Outstanding and most professional towing service around the Metro area. I had special towing request that they not only met but superseded My expectations. They were very courteous and knowledgeable on how to save time while exercising the quality service on moving heavy equipment for me. I would highly recommend them for any towing or hauling needs.David MoskalCOTH Facility Manager of Grants Mill

To
Review №70

Have used this tow company many times they are great! The staff is very detail oriented and professional.

m
Review №71

If you ever find yourself in need of roadside assistance, HURST TOWING AND RECOVERY is the company to call! My husband was stranded in an extremely unsafe section of I65 South headed to Bham early one morning recently. Our roadside assistance program left him sitting there for close to 3 hours! SO...I called HURST and hired them directly. Their dispatcher was kind, courteous and very professional. He assured me they were in route as we hung up. It was very obvious that he was very concerned for my husbands safety. They were on the scene within minutes!Their driver, Blake, envoked every safety precaution within seconds. He then assessed the situation, changed our tire and again envoked every safety measure. He even pulled out onto the highway before my husband ensuring my husbands entry to the interstate was a safe one! WE WILL CALL HURST FROM THIS DAY FORWARD! HURST IS VERY PROFESSIONAL, COURTEOUS AND SAFETY CONSCIOUS! Put their number in your phone today! Thanks HURST for giving our nightmare of a morning a happy ending!

Rh
Review №72

You didnt provide me services, I was there with a friend.

jo
Review №73

Awesome tow/recovery company. Excellent and professional staff.

Su
Review №74

Are you kidding me. You charge $125.00 to pull a truck out of the mud about 7 ft on flat ground. Just a pull out not even load my truck on your truck. This was not even far from your office. Very dissapointed and will never call you guys for help again. Just way over price for the service.

Ph
Review №75

Great Company and Great Neighbors! Highly recommended!

Sh
Review №76

I went to the car wash next to it. Ten dollars in and out any kind of car. Trucks and SUV different sizes the is a little more but the price cover in and out also.

An
Review №77

Had to be towed pulling a 32 foot camper very quick friendly and courteous with a good rate

Pa
Review №78

Just towed a crane for sawmill services and at a good price thank you

Bi
Review №79

Awesome people!!

Ma
Review №80

They was willing to help until they found out that I was located in Birmingham, Ill NEVER call them again!!!!!

Ji
Review №81

One of the best towing companies in the business!!

Ni
Review №82

Good people! They came to the rescue of this mom in distress :)

Ju
Review №83

Good service

Ro
Review №84

Best wrecker service around

Br
Review №85

Very professional, and right on time! Hurst helped us out while we were traveling on vacation and our truck quit on us. Thanks Blake!

Su
Review №86

I was not impressed with the customer service at all but they did get my car brought out quickly

Ki
Review №87

Awesome service

SE
Review №88

THEY TREAT U RIGHT

Ka
Review №89

Good cars

De
Review №90

Very professional and friendly

Do
Review №91

Excellent

Ka
Review №92

Very Professional

Th
Review №93

Rude, unacceptable behavior

Information
51 Photos
93 Comments
4.3 Rating
  • Address:1620 Carson Rd N, Birmingham, AL 35217, United States
  • Site:http://www.hursttowing.com/
  • Phone:+1 205-631-8697
Categories
  • Auto wrecker
  • Towing service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations