I am so pleased with this company. They did their thing and made me very happy. Also beat everyone price. My camper is securely moved.

The tow truck driver was friendly, helpful, professional and on time. I kept their number so that I can refer others to them or if I ever need another tow! Great people

Great service! We broke down in our F250 pulling a 37 travel trailer. Called AAA and they quickly got Paynes involved. This was on Memorial Day late afternoon and Crystal called me within 5 minutes. She wasnt sure AAA was going to cover the travel trailer because they hadnt told her that I had one. She called them and got it straightened out. Harley called to give us an ETA as he was on his way. Within an hour of my initial phone call we had an F650 roll back there ready to get us hooked up and towed home ( about 90 miles). Harley loaded the F250 on the roll back and hooked the travel trailer to a ball on the wheel lift. We were quickly on our way. He drove safely and was well aware that he had our pride and joy hooked up back there.The bottom line is that they got to us quickly, were very courteous, and got us home safe and sound. I would recommend them to anyone.

Really fast service, friendly services

I was on my way home from laccassin Louisiana hit something was down, the first tow from a different company would only bring it to modica on 16 Street in orange. The next had I called and had Payne bring it to Walmart in orange. Told him id meet him at my car with the keys. He said around 60minutes. Legit 15minutes later he was there waiting on me. He was super quick. Brought my focus to Walmart, I followed. The guy was amazing, funny. He cared about my needs. He asked questions, he was very gentle and took extra care of my car loading and unloading. I cant remember his name to save my life. But this guy, 1 to 10, I give him a 100. He went beyond what I was expecting. He was fast, on-time, courteous, and a heart of gold. If it wasnt for covid id probably hugged the guy. You have a forever customer. Thats for sure

Jerry from Paynes Wrecker Service is the, the best. Always prompt and professional. Keep up the good work Paynes Wrecker Service

Was denied access at personal belongings from my vehicle despite all proper I.D. and insurance and proof of ownership..

These guys are good. I was worried about my truck, and the tow driver went out of his way to make sure my truck was safe, and delivered very quickly.

I contacted Paynes at 7:51 am, was informed by the dispatcher the ETA was about 90 minutes. I asked for someone to please contact me prior to arrival so that I could be in route, which I actually arrived around 830am due to working with someone elses schedule. I contacted Paynes again at 9:30am and was informed trying to find a driver, ETA is about 45minutes. I was very upset because I had been waiting and the ETA window was over. I would have been okay with just a simple call that my tow is running late, it will be another.....minutes. Dispatch/office deserves 1 star. Driver deserves 5.

Got locked outside my vehicle at 10:50p. Its 36 degrees outside. My Verizon Roadside Assistance dispatched the call to Paynes. After 15 minutes, my coworker called AAA hoping for a faster ETA since mine was 12:28. She got Paynes as well, but with 20 minute ETA. I called the tow company hoping for a faster time and was told they would be here soon. My coworker called and was told less than 60 minutes. After 75 minutes, she called back and was told the driver had finished his first call, and had gone home. So, he called stating it would be another 20 minutes. All and all, were 2 females in a mall parking lot at 11:36pm in 36 degree weather waiting on a guy who went home to his warm bed because the dispatcher, Mary, cancelled my service cm. When the driver arrived, he couldnt touch my vehicle because she hadnt sent him the right information. When I called, she said she sent it to another driver. Who didnt respond. Mary exuded incompetence and a lack of integrity. I hope she does not reflect the level of integrity, consideration, and professionalism that Paynes embodies. That being said, I appreciate Damiens service and level of professionalism.

If they allowed for a negative star I would give them a negative 10. My husband has been disabled on the road waiting on them to come since 9:40 AM this morning. They said 2 hrs. Well that time has surely passed since it’s now 5:31 PM! They keep giving him the runaround and now they are saying 10:30 PM!The only reason he is still waiting is because that’s the only company AAA uses in our area. They have had excuse after excuse as to why they haven’t shown up yet. Never again will we do business with them and probably won’t renew our AAA either.Run .... You may get there faster!I would NOT recommend this company to anyone!!!

These guys are honest and fair

The driver was kind and understanding. He took his time found the problem explain it to me. He was great!!!!!

They came and got my car quicker than I normally then I would have thought. very courteous and took care of my car and got it there

Deserves No Stars. The battery had stopped on my truck around 2am in a parking lot. I called my Roadside assistance and they sent me a text saying this tow service was coming within 75 mins. I live in Lake Charles and was a little surprised the tow service was coming from Beaumont. I just figured they would be the fastest that maybe all the other tow companies were tied up with wrecks or other services. My phone was nearly dead and I just had a light jacket on (was just supposed to be gone for 15 mins, didnt think I would be stuck and without heat). I was sitting in the truck, 46 degrees outside for nearly two hours. I forwarded the confirmation text to my husband and asked him to call to find out where the wrecker was at. My phone kept shutting off due to the battery. I ended up trying the truck again and it started with no battery light. I was able to plug in my phone and I found out they CANCELED the service saying it was to far, without notifying anyone. Not me nor my roadside assistance. They left me sitting in the cold with a dead phone, alone, when they could have easily notified my R.A to get another wrecker or not even accepted the job. Luckily I was able to drive the truck home and make it safely home.

Thanks for Chris helping us today. Much appreciated.Jackie

Sweet and friendly folks

NOT honest. Don’t buy a car from them unless you are a mechanic and know how to fix deep issues.

Great drivers. Helpful

My girlfriend and I were stranded on the road and my insurance sent these guys out and the Driver Angel was not professional, he had a puppy dog with him in the truck. On top of that he only put 1 chain on the back of our car and it was bouncing everywhere like it was going to come off the back of the tow truck as he was speeding and driving like a maniac. If this company gets sent to pick you up, I recommend you request another driver besides Angel. TDLR complaint has been made

Fast, friendly service thanks Damion!

Worst service ever, BPD should utilize another towing service besides this one. Takes all day to receive your vehicle back. Why set appointments and you dont adhere to your own policy?

This was the worst tow service I have ever received. The driver did not know what he was doing. He left the keys in the ignition of my car on wich completely ran down my battery. He had his girlfriend in the truck with us and they were playing with lego toys!!! also texting waile driving. Then the driver sheered off my tow wires and almost smashed my fuel tank because he rolled my car of the ramp too fast. Also damaged my brake wires. When I called payne towing the lady was nice at first and said she would get a mechanic to call me back.... he never called me back. Know I am stuck with a damaged car. Please never ever use this company. I have filed a complaint with aaa. They should not use this business!

Fast

Very rude customer serviceVery bad with timeGuaranteed to lie to you and keep your vehicle hostage

Friendly staff

They are rude and full of S%#+

Nice people

They set a appointment for you to pick up your vehicle and sit and waited over a hour..i called and thr reply was short handed they will be their soon as they get broke loose...my thinking take the clients number and call them when your broke loose...poor service