Melissa was an absolute joy, provided excellent customer service. Her cheery and upbeat attitude were especially remarkable considering that like so many of us she’s still without power from Hurricane Ida. She also has magnificent taste in cell phone cases. Would highly recommend this location for all your cellular needs

Ray went above and beyond of what his job requires. He didnt stop until he fixed my phone,and he even gave me his number and case I needed extra help. He was very professional and he got the job done with a smile. I would recommend him to anyone who needed help hes the best.

Very good service and if you need any help go see josh he was very good

Came in 3 times just to get a phone. Felt like I was on a wild goose chase trying to verify my identity when 2 people told me two different things. 2nd time in the store i was there for an hour and a half trying to verify my identity. Thought I wasn’t ever gonna be able to switch to Verizon. But Evan, what a friendly guy and a great employee! Took care of me in less than 20 min. Definitely will recommend him to anyone I know switching to Verizon

Oh my gosh, Michael reeves made my day. He is a jewel and helped me so much with a smile. I will return and buy from Michael every time. He is so knowledgeable and refreshing.

Evan Fiore helped us tonight- What great customer service!! Don’t go to the Apple store at the mall if you have Verizon, go to the Verizon store at the mall and ask for Evan! You won’t be disappointed.

Robert ray was amazing !He gave the best customer service I have ever received from any cell phone carrier I have used in the past. He cared and listened to my concerns. I walked out of the Verizon store feeling happy. I did not feel like I had been ripped off. In fact I felt like I had saved money instead of losing money

Robert Ray was so helpful setting up our new iPhones! They were a gift given to us while we were out of state. We tried to activate them and took them to the local store. They were less than helpful. Robert Ray at the Verizon Store in the Mall of Louisana took the time to help us activate the phones and use them. Showed us all the differences from our old iPhones and explained all the coverages etc. He saved us all the headaches of fighting it online. His undivided attention and thoughtfulness meant the world to us. He took the time to make sure our needs and our questions were answered. He also gave us his personal cell number in case we needed help in the future! We couldn’t have asked for a better rep than Robert Ray!

Awesome customer service and fixed our problem in a timely manner. I highly recommend them.

Excellent help and finished everything needed in a timely manor.

I highly recommend doing business at cellular sales they are professional they do what they say there going to do. I also love the fact I was assigned a personal rep in Robert Ray I call him with any and all needs. He can handle just about any tech question or issue I am having. He also will travel to any of their 4 locations to make it easier on me.

Patrick was awesome. He explained everything we needed to know. He made us feel like we were important. He did not rush us. He is truly a team player. I would recommend this Verizon for anyone in need of cell service and devices.

Extremely knowledgeable and professional staff. The manager, Wes, accommodated my every need--in order to give me the best possible experience, he allowed my old phone to backup overnight and then texted me when it was finished. My experience from old phone to new phone was seamless in large part because of his customer service. He was very knowledgeable regarding prices and clearly communicated all of my options to get into a new phone. I will absolutely be returning to this store for my next Verizon need and will be recommending it to all family and friends. Thanks, Wes!

Excellent help and customer service.

Awesome experience. I was traveling and had issues--I needed a quick fix and not only was my problem fixed, but the customer service was way above what I was looking for. I not only got the problem solved, but the sales agent went above and beyond to make sure I left the store happy. Major points for this store. Great service. I highly recommend.

I was completely satisfied with Aston Shanks service. He was able to help when other verizon stores were not able to assist us. He is very nice and helpful young man. I live in Lafayette, Louisiana and I will drive to Baton Rouge to be able to deal with Ashton Shanks. In 1 hour Ashton was able to help us with our iPhone issues we had been dealing with for over a year.ThanksBrenda & Pat Leger

Evan helped with my phone replacement today. He made it a simple, easy process. Great conversation. Thanks and good luck with the record. Cheri

Evan Fiore Today was a great day at Verizon! Finally got that much needed upgrade and met a fellow music lover.Evan made the experience a great one!

Evan helped me switch over from AT&T to join my husbands Verizon account. He was able to figure out how to make the transition and save us a lot of money each month. If you need a kind person to help you through the painful process of switching your cell phone provider please visit Evan at this Verizon store, you will not be disappointed!

This place is the worst. I recommend going to a real Verizon store anytime you’re having trouble with your phone. I have a warranty on my phone that is acting up. She kept trying to tell me that my storage was causing my problems. All I wanted was just a new phone ordered cause that’s what I pay for. Walked out of here and went to the REAL Verizon store on Seigan was in and out of there in 10 mins with a new phone showing up today.

Fast and professional service. I needed to replace a phone and didnt think I had time to get it done. I called Jordan to see if she could help speed up the process. It took me longer to find a parking spot than it did to change out the phone. Thanks for the quick and convenient service!

I went into this Verizon store because my contract had matured and it was time to renew and upgrade my device. I called ahead of time to ask if the phone I wanted as available, and in the color I wanted. I spoke with Kristen and she assured me that they had the phone in stock. I arrived a few hours later and she had set aside a Sony Xperia z3v for me. She was super friendly and informative about the phone and making sure that my account transferred over properly. She made sure that I knew of the special that they had with a similar phone so I knew what all of my options were before finalizing my purchase. After I purchased the phone, she helped me pick out a phone case and a screen protector, even calling other nearby stores to check their stock to make sure that I was buying exactly what I wanted. Kristen was fantastic to talk to and certainly made my experience the best.

Joe and Kristen helped my sister and I today. It was an extremely pleasant and easy process. All my questions were answered promptly and thoroughly. They made switching so easy and were very helpful. Everyone in the store was very helpful and friendly. Highly recommend!!!

Evan F made my experience so awesome when I didn’t get any help from the Zachary location. Thanks Evan!

Called Verizon Wireless on Bluebonnet earlier today. I have always had a great experience with this location. Today was no different. I spoke to Chris and he answered all my questions and was so patient with explaining everything to me! VERY happy with how easy he made my experience and how patient he was with all my questions.

They were very friendly and helpful. This care of everything we needed.Would definitely recommend it to anyone. Will go back there in the future

Camille helped me pick out a new phone and the best accessories for me. She answered all my questions and walked me through every step.

We got helped from Evan Fiore at the Mall of LA. Great service and experience! Quick and easy.

Best service of any Verizon store Ive been to and Ive been to most locations from Baton Rouge to Walker for some reason. Manager of this location (Wes) takes his role very seriously and is always happy to help. They have helped me straighten out phones between accounts (personal and business); straighten out billing issues; make claims on lost or damaged equipment; buy accessories for phones and tablets; make orders; cancel orders; revise orders; and on and on and on. If I were them, Id probably hate to see me coming. But theyre always friendly when I get there and always willing to sort through whatever my chaos of the day is.

Evan Fiore was very courteous helpful and professional,answered all of my questions and saved me and my girlfriend a bunch of money on our bill!

I want to thank Grant for his excellent customer service. He went above and beyond our expectations. He is the person I will be recommending all my family and friends to go see at Verizon!

Wilfred was an amazing rep! He helped me on 2 different occasions and did an excellent job! Love me some Verizon! Thanks Wilfred! Great job and excellent customer service!

Wes Taylor delivers 5 star service all across the board. His producr knowledge, customer service, and professionalism was top-notch. Excellent experience!

Evan F was amazing! he helped me every step of the way and was very patient and kind!!!!

Significantly better than the verizon in towncenter. They hooked me up. They understood my price range and didnt try and pressure me.

I purchased a LG tablet here on 9/13 from Dale. I came in a few days later and was assisted by Joseph with getting my tablet set up, What a wonderful experience!! Best service I have ever had with Verizon. will definitely be coming here again for my Verizon needs!!

If you need help with anything cellular see Wes Taylor. He has provided outstanding service for my account and hardware needs on several occasions. I feel like I get personalized service here.

Loved my experience! Allen was very helpful and knowledgeable. Glad I am a Verizon customer!

We were helped quickly today to upgrade to two iPhone Xs.I was very confused though as to why the salesman was consistently putting down Apple products as he was programming our phones. That’s what we paid an extra $50 per phone set up fee for? To hear the product we are buying being put down? That was a little annoying and made the experience less pleasent.

We worked with Evan on two different occasions for separate devices and had exceptional sales and customer service experiences. We will definitely be back to visit him at Verizon for any future needs.

Ashton took great care of us. Took his time and made sure all was correct for our new phone service. Thanks Verizon and Ashton!

Jordan is very good. I came from Florida to Baton Rogue to be able to talk to Jordan and get help with my cell phone issues. For me this is the only person I can trust because of problems with other stores in the past. I like to come to the Verizon at the mall because of the service. I would give more stars if I could.

Absolute worst customer service Ive ever experienced. Waited patiently for 1hr 15min. The representative comes up and says How can I help you?. No apologies or nothing for how long we waited to be seen. He then types a few words and says oh wait I have to take care of this. Another 10 mins go by, so we left. Then the other guy locks the door behind us. Didnt even say Were sorry you had to wait that long. Can you please come back another day?. Or anything along those lines. Absolutely ridiculous. The worst.

My upgrade was a smooth & easy process. I got great service from the knowledgeable salesman. Id recommend this store to anyone.

Love this store. Everyone I have worked with has been very knowledgeable and helpful. No wait. Highly recommend this location.

Dale was awesome! I was so frustrated with Apple but he made my day. I got a great phone and a tablet for almost nothing.

Amazing place to go for electronics got a phone in a snap

Great Service,Friendly, knowledgeable, professional staff,Thanks again Allen for your help,..

That was a great experience at the Mall of Louisiana with Wes. Polite, knowledgeable and ready to go the extra mile for a customer. I recommend Verizon and Wes for all your Cellular needs.

I came into this store after a terrible experience at the Seigen location. The Seigen reps were so rude and uncaring and I needed help!! Joseph at the Mall of Louisiana answered all of my questions for me and everyone there was so nice. They were so great I upgraded my phone and he saved me $40 a month on my bill!! Shining example of service for Verizon over here at the Mall!!

Check on the latest phone, upgrade

Getting a new phone was easy and the associate was friendly, knowledgeable, and very helpful. Would definitely recommend this store.

Very helpful and awesome service! Would highly recommend.

The service provided by wes was awesome couldnt have asked for better service

1st: This store IS NOT A REAL VERIZON STORE! They are an authorized dealer and you cannot, under any circumstance, return any item bought on this store at any other Verizon store. Do not buy anything here!2nd: I went in to attempt to decrease my bill if possible, no big deal. The sales associate said that will be taken care in my next billing cycle. I just got my bill today and called to make sure it was set up. It wasnt set up.... So that cost me a couple bucks for not having the lower plan for a few weeks.3rd: I returned to this store to buy a new phone a few days later. A different sales associate helped me and gave me a Samsung Galaxy S5 with a sticker on it saying open box, when I asked has this been a returned item, she said no it was opened by someone trying to make a sale but never sold. I later saw that the phone was never reset and had someone elses phone number registered as my own or something.So, I bought that phone, took it home, and couldnt make calls and couldnt text . I returned later that night 1 hour before closing, that same sales associate said that I would have to return tomorrow because it was too late and wouldnt have time to look at the problem.I returned 3 days later because I have been busy at work. Two new sales associates helped me by having me call the Verizon help hotline. That was a real Verizon employee. They helped as much as they could and told me to return the phone if the problem persists and that store would give me a new one........The problem continued, and I returned the next day. The original sales associate who sold me the phone first said I am not able to return it (keep in mind this was within the 14 day return period). I disagreed, so she made a call and therefore decided it could be exchanged. They only had one color for this phone that is currently a top seller but I said whatever I want black but ill take gold because I need a phone.I didnt have the box that it came in so they told me to go home and get it. Assuming they would sell me a working phone in the first place, I threw the box away when I first opened it. That mistake cost me $35.00 and a restocking fee.I ended up returning it at their store, went to a real Verizon store, bought an HTC One M8, found out my company doesnt support that because of security issues, decided to try to Samsung galaxy s5 again and love it. This process did cost me about 20$ to get my iPhone in decent condition by getting it fixed at a phone repair shop, and another restocking fee for the HTC One M8 but in the end I was relieved that I finally got a working phone at a reputable store that had knowledge of how a cell phone works in the end.If this post allows you to reply, please feel free to contact me if you have any consideration of walking into this authorized dealer. I will do my best to talk you out of it. I hope they start selling phones to insects here because that is the only creature that I will allow to enter the authorized dealer with my approval.

One of the worst experiences I have had with a service representative at the store. I tried calling the customer service toll free number and was told that they would forward my complaint to the region and maybe someone would call me back. When I asked Vincent to speak with his supervisor I was told one would call me back in 24 hours because they were busy.

Not a great experience. The employee I spoke with didnt even know what their new phones were, much less the details of those phones. When I asked questions, I could tell they didnt know the answers but just said some random stuff to try and sound like they knew the answer. Not knowing is one thing, making stuff up is another.

Very helpful and professional every time I go in.

Very convenient and good customer service in here

Ari Shanks is a great example of customer service.

Awesome service and very helpful!

Very knowledgeable and helpful staff. Jordan made my new Pixel purchase a breeze.

Horrible customer service ,I would never go there again !

Worst Service I’ve Ever Received EVER ! I Sat In The Store With My Boyfriend No One Had A Since Of Urgency AT All . I Was Skipped Twice I’m Not Sure What The Waiting Policy Of Who Comes Next . I Finally Decided To Leave After No One Said Anything.

Great service!

Slow serv ice

Helpful

Fantastic service

Love it

Ashton is awesome

Ashton is the man