Easy drop off & order placement center. The customer service is great & the atmosphere is even greater. Its like an Apple Store in there.

Nothing but the best with this company. Had a technician who came to my home. I work from home and was having problems getting things working correctly. He took the time to help me make sure every thing was hooked up correctly and then troubleshooted with me until the problem was solved. He also educated me on a 24/7 full service tech service they offered for people working from home and helped me get that added to my account. In all my years have never had a technician ever go to that kind of lengths. It was not just about Cox equipment. He stayed till everything both my things and the cox equipment was working. True life saver.

Cox Cable hmm well cant say anything bad my hubby works here. But They are always willing and able to help. I want to send a special shout out to the young ladies that help me with my equipment and bill pay. Thank you for answering my questions.

I picked up modem from Cox at Baton Rouge location to self install but was unable to do so. I never received WiFi service but was billed for it. I returned the modem to store. Called Cox at number obtained online and technically support came and found my home couldn’t receive a signal until he connected a wire in my attic. Therefore I shouldn’t be billed for WiFi I never received.

Great customer service and welcoming atmosphere.

Great customer service and reasonable time

Couldnt relax stood up to long.

Fast at the store, but slow as heck online. And they ALWAYS offer you more advanced equipment for more money, BUT you NEVER GET WHAT YOU PAID for in SERVICE!!. IF ATT werent so expensive I wouldve BEEN LEFT COX!

Ashley Brown was very helpful, patience & nice. 👍🏼

Mr. Tay Martin helped me with everything I needed and more Thanks Tay Martin

We showed up without an appointment or anything to exchange a cable box, but we were still in and out in 5 minutes. Kendell was very helpful.

Went in because my modem wasn’t working. Danya M was able to get me right quick and with great customer service. Good experience given my circumstances.

It was nice and very easy.the workers very nice and easy to talk they all was wearing there mask

If i could give cox zero stars I would. Unreliable service. Useless agents. Shady local techs that dont work for the company. I have internet like a rural town in the middle of nowhere and Im in the heart of Baton Rouge. They should be locked up.

Quick to talk to you and great people

Got good friendly worker to help with my problem.

Were always paying a lot but we always see reruns.😡😡😡

Fast friendly service and they were able to save me some money on my monthly bill!!!

Friendly, knowledgeable, expedites staff. Clean comfortable facility

Great customer service!!! I was treated wonderfully!!

Service is great my Wi-Fi internet is unbelievable thanks a lot Cox

If I could have given No stars. Cox Communications on flordia blvd would definitely deserved Nothing! Managers so unprofessional, discussing other employees while among customers! One manger wasCoughing as if he had Covid-19! Had the ardausity to call me babby or honey & then preceeded to say that I owed him! When clearly; he works for cox Communications! Its truly sad, how we still havent gotten far

Worst upload speeds ive seen ever. the plans start at 10mbps, what is this the early 2000s DSL.

Very helpful and smell very clean

Cox is all about money they add things to your bill with out your knowledge and when you cancel it they charge you then when you call and talk to 7 different people no one can do anything for you

The rep try but they all lie...

The place is clean and they provide good customer service

The moment I walked in, 4 floor representatives greeted me and were so inviting!! Dayna then said follow me. She assisted me and 1st made corrections to my address as some how customer service over the phone had it wrong. Amber and I believe the other lady was April, displayed team work by assisting Dayna whenever she had questions.I wish I would have went to the store first before calling on the phone because I was on the line for 58 minutes and at the store the process was less than 20 minutes including the time it took her to fix the errors from the telephone representative.I was originally told over the phone by both Ricky and Mark that the equipment would need to be shipped and it would be 2 days before arrival, but by going in person the Cox store had everything I needed!From start to finish, the store was clean, organized, with plenty of product to meet the customers needs and the team welcomed you with a smile. The Baton Rouge police officer was also friendly and greeted me.I was impressed by the Cox Store experience!!

Rude, unhelpful very expensive. Do not reccomend it. Phone is ran through cablebox sonwhen power goes out the phone dies to and they dont provide a emergency battery

The rep i had was wonderful , Reggie Jackson was very helpful and attentive . overall the staff was very pleasant they were like family..... I was very satisfied 😌

Horrible services. Every time you call its always something different and all the agents do is try to up sell you things and lie about what is offered. If you do not have to have cox services shop elsewhere.

Very helpful 👍

The employees in the Cox Store on Florida and Lobdell are the BEST! Those employees have the absolute best CUSTOMER SERVICE SKILLS. They are friendly, courteous, very professional and knowledgeable! The line was long but I was in and out after being helped and all my questions answered.

Very quick and efficient service!! moved from Metairie and that was not common in those locations. the lady who helped me, I wish i could remember her name, was so helpful! these calm and easy going interactions help make moving to a new city a breeze!

Nice people

The staff is very courteous and makes sure all your cox needs are met before leaving the building👍

There was a wait because of the virus but it was going fast. In line for less than 15 minutes

The lady I dealt with could not have been more helpful. She was courteous and knowledgeable.

Worst service ever. Crashes constantly

Horrible service. They cancel appointments without any notification!

Great place to visit. Always nice, neat and clean on the inside. Plenty of help from Customer Service as soon as walk in the door until finish. Its a full service Cox Center offering a lot to the community. Paying bill and dealing with equipment are easy as pie.

Not even worth the “1” star...Service for Internet is horrible. I tried to get someone to help me & it took me to go thru 3 people to help me. Then I was told I can use there hotspot & I could never get hooked to it. Called back & was told I have to pay for it..But prior to that, I was told it was free to connect..Then I was told I had to pay $75 dollars for a tech to come out & if they saw it was something more of an issue, I can get charged more. So basically you can get charged for “Mother Nature” or something wrong on there end.I was without service for “3” days & when I called to asked can I get some kind of compensation for the days lost...I was told that I couldn’t because a tech had to come out..Definitely the worst service ever & I’m definitely looking for other service now!! Great job Cox...Way to keep your customers satisfied...

The staff was very friendly and helpful today when I got my internet cable boxes.

Jericho gave us excellent customer service!!!!

Very fast service...

Service could better

Was on the phone for 20 minutes when I decided to hang up. I just wanted the fax number to the store 😒😒😒😒

They were very helpful service was excellent great attitudes pleasent business certianly highly recommended service

I called this number today, and they answered immediately. They fixed my billing issue and had my service moved very quickly. I havent always had great customer service from Cox, but today they were great and deserve a nice review!

Update - Even after providing return receipt, he was promised it would be taken care of. But surprise.... 1 year last its on his credit. This is terrible.The associates in the store are wonderful. They are all very pleasant and have great customer service. They really get the customers in and out relatively quickly. I went in to return some equipment for my friend. I returned everything and was given a small paper receipt showing that it was returned. That was over 5 months ago. My friend just received a letter in the mail saying he owes them for equipment. He will provide proof that it was returned but He shouldnt have to do that. This should be a systematic process to eliminate these errors.

Sucksssssss! Internet crashes constantly

I had Cox for a little over a year. I had packet loss issues almost daily. I tried contacting them 3 times to get it fixed but they always gave me the runaround every single time and tried to get me to buy their equipment (mine is still completely functional). The rare times that it was working smoothly, I did have very fast speeds. I switched to Eatel about a month ago and couldnt be happier..it was like getting relief from one of my biggest headaches. Choose Cox at your own risk..

Long wait time. However excellent service! Had the door opened for me and the solution specialist Jericho price was extremely nice and easy to talk too. Loved the customer service.

Too highWith a lot of pop up cost.

Service is too high and isn’t all great I tried to talk to someone several times but would never get a call back only busy signal. Search for a better company.

Before 10am go cause da lines are shorter

Employees are great but cox lies to you about their prices... they will give you one price today and when you get your bill the price be back the way it was.... never consistent, with the same thing.... I hate that! We, have to find something cheaper for low income seniors whos on a fixed income😉😕

Great service with respectful employees

If you want to move somewhere make sure they dont have a contract with cox. You will pay entirely too much and your internet will be out or too slow to use more often than not. I have never seen a bigger joke of a company. Extremely dissatisfied

Pretty good service for a cable company. Usually pretty busy so plan to wait. Most employees are decent but sometimes you are helped by an employee who isnt nice or knowledgeable

Where the quality of service is worth more than the cost.

I have had them for a little over a year. I switched from at&t and I have to say my Internet is 3 times faster than what it was and my bill is about the same. So far I have only had one problem with them, they ran my credit and somehow they made a mistake and needed to run it again. But besides that they are pretty good I would recommend them to all of my friends who want great Internet and acceptable customer service.

The owner here is so nice- we came very late (midnight?!), driving a few hours from the airport after our flight landed, and the owner waited for us, whereas most places would likely have closed. The room itself was very tidy and nice- Id have liked to stay there longer. The town is adorable.

In and out fast

Very friendly and helpful. Extremely busy but they have a check-in tablet and for the amount of people, we were helped fairly quickly. Will be returning if I have questions

Fast service, long line with a short wait time. Everyone was pleasant and helpful! Thanks Kenneth for assisting me!

In and out nuff said

Excellent in Cox Store service. I was met at the door and helped right away. I was in and out, with my business completed, in less than 3 minutes.One Love

My Bandwidth is fine, and using my own equipment. My issue is with a data limits on internet that were never discussed at the time of getting the service.. I’ve always bragged about cox’s service being better than most others because they don’t throttle your speeds or have limits.. only to be surprised with an email about nearing my limit and going to be charged more if I exceed it for the month. What’s the point in paying for faster internet if the data limit doesn’t go up with it? Nickel and dime business practices are shady and underhanded. I will no longer be recommending this service to anyone.

Absolutely terrible customer service. If you have the choice between Cox, and ANY other provider...take the other provider!!!Called to report an outage, and got a recorded message stating Due to higher than average call volume we are unable to process your call at this time. Please hang up and try again later. Seriously?! What kind of company basically tells their customers, yeah were too busy to talk to you.I have never EVER seen a company do something as completely careless and anti-customer than that. Its ridiculous.This company is over-priced, and under-delivers, at every turn. Dont waste your time with them if you can help it.

They seem to have a goodvattitide when helping customers. I had a bad experience with the one on Millerville. Will not visit that one again. Cox on Fla. Help resolve an issue. I was really happy about that.

Very professional

Just left the store. Very courteous staff...opened the door for me and the gentleman behind me. The service was swift and to the point, very professional and everyone was friendly. Just wish their phone service was as good!

The door was held open upon arrival and departure. Very quick and friendly service. Professional and polite service.

I miss having reliable, dependable, easy software, easier screaching basking up and oh um numbering episodes so you know which one your watching in a series! Direct TV was ace in all these area for 12 years we moved thought wed tried Cox price was SUPPOSE to be LOWER. ITS NOT. COX IS A RIP OFF.

They prices too high buuuut the ppl in the service department are very kind and attentive

Kenny seemed more interested in watching the game on TV than attending to customers. His eyes kept shifting to the TV fromne and the computer screen .

Its time to cut my losses! As of today, I am no longer a victim of Cox!!!!!The only provider I know that will increase the price of your bill if you downgrade services. In addition to that, I just received notice that they are going up on the price of service and equipment again. As if their prices arent high enough as it is.

Sony Morris Andrews gave the best service I ever gotten in the 30 years Ive been buying cable here

Excellent customer service, friendly environment, waiting time is minimal!!

In and out , fast! Great customer service.

Sony and Chris are the very first Cox employees that have actually taken the time out to really look into the system and get the best for our needs.

All staff were friendly and well informed. There was a long line but everyone was taken care of quickly.

We have had zero luck getting Cox to respond to billing errors over the phone so we went to this store. The customer service was very good. We were in and out in 20 minutes. The representative said the billing errors should be fixed in 24hrs but we will see. We picked up the new mini box and I installed it in 10 minutes, very easy. The only snag was the HDMI port on the mini box doesnt work. No big as the coaxial cable works great.

Very terrible customer service and actual internet service. I have tired to call the company to ask about our constant poor connection and bad modem but no one comes during their scheduled time to fix our internet. The salesman persuades me to upgrade to better internet service that costs more but our connection is just as horrible. We have called so many times to the regional or district manager that gave us his number but he never shows up to fix the internet or communicates with the company what is going on. He has made promises and never follows through, and says he will compensate us but never tells his supervisors what he promises. We are forced to use this company because of our apartment contract but I would strongly discourage any other customers from using this service and TERRIBLE a customer service.

IN AND OUT 👍

Im in a different state than my Parent, however Im her point of contact on her bills. She is elderly with a physical disability and othe health issues. Her phone and cable lines were down over 8 days while she was away and was discovered once she arrived home. I was not notified by the company and once she was aware of it and use the neighbors phone, Cox would not move urgently to have the lines connected. I expressed she was & must have phone. She had to wait 2 more days for it to be repaired. At least every 2 months theres a problem with her phone to where it doesnt work. If it rains she can forget it. Well no more.

Beautiful

Get you hooked into what they call a deal and make it almost possible to get out of. The bundles are a trick. How can your bill be 175.00 if you are getting rid of the phone and keeping the internet plus basic.

Cox are a bunch of film flammers.Cut the cord get rid of cox cable.I still have cox internet and if food stamp internet were available for adults I would leave these crooks and scammers.My tv service is philo 21.98 monthly for 58 channels.

Horrible customer service. Ive tried to get help for weeks with my internet being too slow to sustain the cameras on my property. Paying 120 a month for 300 mb/s the internet dips too low and keeps cutting out the cameras. I switched to att 18mb/s and havent had a problem. They just called me to settle the bill I asked for compensation for the internet I havent received I was talking to 3 different people for 20 minutes and then I got transferred and hung up on.

To expensive

Great customer service!

Its has a very friendly atmosphere and the employees was super helpful.

Make sure to park in the front. It is a big building. Nice interior. Helpful staff.

Nice store. High tech inside. Fast service. Price of Internet is way too high.

Their new voice remote will lock up your box and require a reset. The remotes constantly stop working and the smart box is very slow to react. You end up pressing the button 3x thinking it’s not working and then boom your in another world.

Keep getting stuck on the Shotty Cox service merry-go-round and cant get any help!Fees, products, and costs on my bill that were never discussed at the time of purchase.The app tells you to chat, the chat tells you to call, when you call you hold forever and the automated system directs you back to the app!If I can ever get ahold of any representative I will be moving my services where I feel my business is valued.

Monthly bill jumped up additional $58. No change to services, no explanation.Help online: zero, no option to remove services just add.Help on phone: minimal, rep asks 100 questions questions why canceling and tries to sell you on BS instead.Help in store: average, they quickly resolve but still get the bad breakup questions.

I didnt think it was possible to be worse than Comcast or TWC/Spectrum, but Cox found a way. Some of their technicians know what theyre doing, but I unfortunately had to go there multiple times until I found someone who did know what theyre doing. They have no communication or way to check inventory from store to store, they have no way to interact with the Cox Business side of the company at all. Its baffling.