Ron Ronquillo was my final Property Manager for my rental property. He is the best. Ask for Ron Ronquillo if you need a Property Manager at Bay Management. Hes professional, pleasant, responsive, epitome of customer service and more. He truly cares about his clients. Hes a problem solve and resourceful He thinks quick in the toughest of situations and brings you at ease with his answers. He knows what hes doing in this Property Management industry. Im so glad BMG gave me Ron for my property. Thank you Ron for your hard work and dedication. You Rock!

I love renting from Bay Management. In my honest opinion, my property manager Chelsea has made my experience and exceptional one. Shes prompt, thorough, understanding and resourceful. Whenever there is a maintenance issue the problem gets fixed fast!!. Even the custodial workers are polite amd informative. If I wanted to move to a different location I would definitely stick with this company!!! Thanks Bay Management for EVERYTHING!!

We rented 18 E Preston st apartments with Bay management group since last year. Although the apartment had high ceilings and it was located in prime downtown area, we were highly dissatisfied with their maintenance and management during our stay. First of all we were only given a video of the apartment stating the pandemic, which we were ok with. But when we moved in the condition was bad. The wooden floors were broken in multiple places which was very inconvenient. Then there were roaches and many other pests all round the year that we had to deal with our entire stay. They did arrange for pest management to look for it, but it took many months to control the roaches, but was not completely solved. The ceilings were leaking and breaking apart when there were heavy rains. They said they were managing it in the roof but it didn’t get resolved. Apart from all these we were charged with unnecessary dues for broken things we never knew what they were (was actually that way when previous tenants moved out, as per the management records) and hefty cleaning charges even though we took lot of effort in cleaning the unit. We were highly disappointed, at the least they could be reasonable with the dues after all the flaws in the unit that they didn’t seem to repair before we moved in. We had to endure all these during our entire stay in the apartment with a toddler and a newborn baby. Hopefully the future tenants would look out for these before renting.

I’ve been in recent contact with Bay Property Management. I must say the communication is very prompt and professional. What I didn’t like was one of the places I went to view a couple of days ago was filthy. Clumps of what appeared to be dog hair was all over the unit, and there were no actual steps leading up to the entry way. There’s no way that place should have be shown in that state.Just now I waited around for an hour after an appointment to view another property just to be told that the property was rented earlier. Although the person who was to give me the tour was apologetic, that still is my time. I may give this company another chance but I’m not sure.

Great place to live. In the rare occasion when I needed assistance Bridget Tyson was able to promptly help.

Use this company at your own risk. My wife and I were charged for damages that were already present and documented when we moved in. We requested to have the carpets cleaned before moving in and the request was declined. When we moved out, we had it cleaned to the same condition it was when we moved in. The refrigerator shelves were broken when we moved in. The first property manager told us that the owner of the property would not repair them and to use tape to secure them. We were charged $1000 out of our security deposit for pre existing damage. When called out, the property manager, Johanna Faye, doesn’t even have the guts to reply to emails, accept or return phone calls. DO NOT RENT FROM THIS COMPANY and DO NOT RENT 15003 Wheatland Place, Laurel, MD.

I was in a pickle when my door would not open to my apartment, the day before I was going to travel to the other side of the country. I called the emergency services, and John Garbieri called me back with haste after he finished assisting someone else. He gathered information from me, he was polite, and he took time to explain the process he has to go through in order to complete the work order. Once everything was in place, John took time out of his day to simply talk to me and share life stories while I had to wait outside of my home in order to keep me entertained. I appreciate the services I was given, as a lock smith came and opened the door, and adjusted the alignment of the door in 15 minutes which served as the problem. I took maybe a little over an hour to resolve the situation, which on a Sunday was a miracle.

Mark Kapastynski was great - very knowledgeable and thorough. Took his time fully explaining the entire process to make sure we (tenants) understood the agreement.

Be prepared to do extra like calling and waiting on the phone before maintenance comes out for any request. These are the same people that asked if it was okay if they come out tomorrow when we notified them we had no heat in below freezing temperatures with plenty of notice for them to come same day. They will email you after you send a maintenance request to appear like they are doing something but really they just want it to appear that way. I’ve probably lost a week off of work because of the way they handle maintenance and the problem is not always fixed, they have actually caused us more water damage in the past when trying to help control the issue. At least they are professional whenever you do finally get to talk to someone.

We lived in a BMG row house for two years. We paid our rent and reported issues in a timely fashion. We took care of the rental very well in our time. It was fine, other than we had 4 or 5 different property managers in that time. Our troubles with BMG started after we left after giving 90 days notice. It has now been another 90 days since our lease ended and we left the property, yet we still have not received our security deposit, nor have we received any indication as to why this might be the case. Our requests for information have been met with silence, evasion, or incompetence in every case.

John Garbieri is awesome! We had a weekend emergency with our hot water heater. John made sure that he kept us updated throughout the process, followed up when the plumber made the repair and then the following day to make sure everything was working well. I haven’t had this level of customer service in a tremendously long time. It was so refreshing. Thanks Bay Management for choosing such an awesome staff member.

Chelsea Minor with Bay Management Group has been the property manager for my rental in Baltimore City for about a year. She does a fantastic job and I highly recommend her and BMG for anyone looking for property management services. Chelsea is extremely organized, very responsive and you can tell she truly cares about her clients! She has developed a great relationship with my tenants and has been very easy to work with throughout the rental process. 5 stars!

5 stars for after-hours maintenance - particularly John Garbieri - this gentleman went out of his way to assist me though a multitude of after-hours repairs and FUBARS.Without John, this would be a 2-star review at best! When I took possession of the property, just about every major appliance was in non-working condition. The 3 of the 4 burners on the gas range were broken (I noted this over a month prior to move-in, and was assured it would be fixed. Lo and behold it was never fixed.) John helped me to get a working stove that could be safely used without risk of explosion.John helped again when I discovered that the gas dryer was exhausting back into the house. John was there when the basement flooded with 12+ inches of raw sewage for days on end. Save John, nobody else appeared too concerned about the situation.I owe an enormous gratitude to John Garbieri. Thank you!!

The maintenance staff SMH. I live at 17 W Preston St. All I can say when my lease is up I want to move and I hate the moving. And I admit I can be rude boy but only if Im provoked.

I am writing to give Mr. John Garbieri a five-star review for his assistance to me during an emergency. Mr. Garbieri exhibits the epitome of professionalism, along with a genuine and sincere concern for the clients situation. He is not only good at his job, but is also a most personable human being. He is diligent in getting tenants the help that they need, and will not quit until he is successful in doing so. Bay Property Management Group is very fortunate to have him as an employee and should make every effort to get more like him. Thank you, John, for always being of immeasurable assistance to me and others. God bless you.

John Garbiri is such a great help he always takes time to explain what’s going on an very caring as if it you were his family he always does his best to get the problems solved.

I recently applied to rent at one of their Northern Virginia area properties after being told it was first come, first serve after application. Both my co-applicant and I applied (and each spent $50) and were told it should be approved within a day (we met income requirements and didn’t have any evictions, liens, etc) Then leasing manager told me landlord would like an earlier move in date and I proposed one and never heard anything again. They didn’t show for a showing and went from very responsive to no communication at all. And the listing was posted the day after the no show on yet another rental website. Renters, beware! This place is scamming.

Jorge Suarez is outstanding. He is warm, friendly, professional and very skilled at property management. Being a good property manager requires excellent communication skills and the ability to be fair but firm with tenants. He has all of these skills, and he used them in dealing with a recent stressful situation involving a tenant who failed to comply with her lease. I was very upset and he kept me calm while he resolved the situation with the tenant. I give him my highest recommendation.

I am very grateful to have selected Bay Property Management to mange my rental property. My property manager, Sinta Canonigo, has been superior in addressing all my property needs and handling unanticipated issues that have arisen. I am extremely happy with Bay Property Management”s service. Under their care, I feel like a valued client and I highly recommend them to any property owner seeking a 5 star company to manage their properties.

We (tenants) had a good experience with Bay Management over the last two years but the current property manager (CHERRY YBANEZ) is the worst. She is very polite but wont respond to your calls or E-mails. Our refrigerator stopped working and the technician said it has to be replaced. It has been a month since all this happened and we still dont have the refrigerator replaced. I request Bay Management group to replace our property manager first. Also if it is possible to report about her, How do I do that?In Response to your reply - I completely understand that you need approval from the owner to replace the refrigerator. As you have mentioned that the manager will have a working relationship with the owner, then why would it take a month after the inspection to get an approval from the owner. Is it that hard for our manager to even reply for our emails and calls and keep us posted of what is happening?

I had a maintenence issue on a Sunday and I called John Garbieri on the 24 hour line. I left a message telling him about my issue and within 5 minutes John called back. He said he would get right on my issue and he had to make some phone calls to make the arrangements. Again within 5 minutes he called back and told me somebody will be at my residence within 20 mins to fix my problem. 20 mins later the problem was fixed, on a Sunday, and I was satisfied with the work.

Abbie Sides was great with helping us move! We planned to see over 10 different spots and Abbie showed me the first apartment and I was instantly sold. Very simple process and no issues. Thanks again!

As a Realtor, working with Angela Shelton at Bay Property Management Group has always been a pleasure as her dedication and responsiveness has lead to both satisfied landlords and tenants. I am always pleased to come across one of Bay Property Management Groups rental properties to share with my clients during their search as I know Angelas promptness throughout the application process up through signing of the lease will be handled with the utmost promptness and professionalism. Her level of care and follow through sets a high standard for the property managment industry and is reflected in her ability to work within her network to lease properties quickly.

Mr. John Garbieri simply put is outstanding. His call to service is professional and efficient. He would definitely get an invite to the family BBQ.

John Garbieri was a huge help this evening! He went above and beyond to ensure that the solution to my problem was solved and made sure to inform me that he was available for follow up if needed. I hope that I am able to work with him again in the future. He is a valuable employee, please keep him!!

John Garbieri is the best emergency maintenance person ever. When ever i call he takes care of the problem. He keeps me informed step by step by letting me know what contractor is coming and there name. This is not the first time John has helped me out. He also gives me advice about certain household tricks that can help along the way. Glad he is apart of Bay Management.

Peach Mascarinas has been outstanding. She is very responsive to any requests I have ever made and she is very personable. Shout out also to David Schneider for making my experience moving in very pleasant.

This review is specifically for John Garbieri. I/my building has had an ongoing sewage issue for over a month now, and I feel John was the only person who took the time to help me out during these terrible circumstances. He helped me understand the situation and gave me some great advice. Hes truly appreciated.

I had a great experience renting from BMG for two years. My Property Manager, Bridget Tyson, was a dream to work with. She was always responsive, professional, and friendly. Highly recommend.

I live in their apartment and the gas has been OFF for two days straight! They are so slow in solving these emergency situations and I havent eaten any regular meals for two days!

David Schneider was helpful, responsive and professional in all matters as it pertained to leasing my new apartment. Thank you David all is well.BPMG has a great website that also helped the leasing experience move along smoothly.

John Garbieri is gentlemen who handled my emergency maintenance issues starting at 9 p.m. Its now 2 a.m. and this gentlemen kept in contact with me the entire time, communicating everything that was going on. He took his time explaining everything and he even provided me with some life lessons I will carry on with me. The entire experience with him was outstanding and he far exceeded any expectations that I had.

Over the weekend had an emergency with my rental and John Garbieri was able to act quickly and in less in a hour to get the job done. Now my tenants are happy and I’m worry free. I definitely would refer this property management company to anyone who is looking to rent.

Thank you again John Garbieri for your technical wizardry in helping me unlock my entry keypad upon move in!

John Garbieri really helped me during after hours and went above and beyond to ensure that I was able to find a solution. He was kind, professional, and helped me stay calm as we brainstormed solutions. His service was 5 stars!!!

I have enjoyed living in my Bay Management Group property for 2 years. My property manager is easy to work with and the online portal makes submitting maintenance requests and paying rent very easy.

Thank you Bay Property for such a wonderful environment and people here at the Madison Building on St. Paul Street.The management cares here, and they promptly respond to all complaints and maintenance issues.Wonderful place to live and such kind and considerable neighbors😀Youre doing an awesome job here Bay Management, please keep up the good work 👍William Johnson817 St. Paul StreetApt. 514

Mr. John Garbieri deserves a five star rating because he responded very quickly to my message once I did give him a call. And was able to fix the problem over the phone by talking me through. He not only got my heat back on he also was able to get the hot water back on as well. He was very professional and pleasant.

Ive been a renter with Management Company for over 7 yrs and I had many issues that needed resolving. I felt that they just patched things up to keep the tenant quiet not really putting any real effort in the work. Then they hired Garrett! He is so professional courteous, and does great work. He takes his time to make sure the issue is resolved. He gets to the bottom of everything. He takes his time is efficient and always on time to his appointments. He doesnt look at us as just renters but as people. He takes pride in all of his work and I truly appreciate the work he has done in my home. They should definitely hire more individuals like him who love what they do and strive for customer satisfaction. Garrett will take Bay Management a long way.

I lived in an apartment managed on North Calvert Street in Baltimore City managed by Bay Property Group for over two years, and I had an amazing experience. I worked primarily with Bridget, Nate, and Lauren at the N. Calvert St. office, and they ensured that I had everything I needed as a tenant. Requests for maintenance and repairs were handled quickly and professionally. They maintained regular, steady and professional communications with everyone, and were very responsive. I had to end my lease early, as I had bought a house, and they did everything they could to help me find someone to replace my lease. Bridget, in particular, runs a very organized ship, and works hard to ensure each t is crossed, but will still find time to chat if you have a chance to stop by the office. Lauren, too, is wonderful - she is cheerful, professional, and very responsive to any concerns. I give the North Calvert Street office 5 stars out of 5 for their professionalism, courtesy, and responsiveness!

Jon Garbieri gives great service . Had an plumbing issue over the weekend and he made sure it was taken care of promptly and did a follow up

Inspector Mark Kapustynski did our unit orientation. He was timely, highly informative and very helpful in answering our questions about the unit. Overall, he was a highlight in our move-in process.

I wanted to share a recent experience with this company. I havent really had any issues with the house Ive been staying in. Its been home for a long time. I sent in a request and they were quick to respond. My concern was addressed in a timely manner. My property manager Sinta sent someone out to fix the issue asap. Great job! Just wanna say I appreciate the swift response!

I am very happy with this company along with my leasing agent Abbie Sides. They were always very professional from the beginning to end of the rental process. I would definitely recommend working with this company.

I had a great experience talking to John Garbieri. He talked me through an issue with a mistake I made with our sink drain (and saved me a ton of money). He was pleasant and patient and I would absolutely recommend him to anyone who needs a hand in the home. Thank you John!!

From the start to the end of my lease my experience with Bay Property Management Group was absolutely fantastic.There office manager Bridget Tyson was always professional and immediately addressed the few issues or just basic help with anything I had during my almost 3 year lease. I wish I could hire her myself what an asset to the company.In a way maybe I thought they were a quality rental company after signing, and I would definitely lease from them again and highly recommend the company. *****

So far so good. Been at my new apartment since Oct 31, and have no real complaints as I knew beforehand what to expect. Maintenance has been particularly handy and appreciated.

I am having the best experience in years. My property manager Chelsea Minor is very responsive to requests and an absolute joy to work with. Sorry I didnt get the name of the lady from the maintenance side but she was pleasant and concerned. I love my place, and hoping to be able to buy it.

Nina is very helpful and responsive to emails. We have had a few issues since moving in and since she has become our property manager, things have been handled faster and in a timely professional manner.I actually wanted to come back and reiterate how wonderful and responsive Nina has been. We have had somewhat of a personal issue in our home, and no matter what the question Nina has always been so responsive. She has always taken the time to answer my questions (whether text, email or phone call) and never has left me questioning what she meant. She really has been the most helpful property manager I have ever had.

I’ve had an ongoing terrible experience with this group. They have been completely disrespectful and unrelenting in the face of hardship. When my roommate died there was not a single effort from then to show remorse or work with me on getting out of the apartment (all of this during a pandemic.) All of this let alone no plenty of problems with building and management while living there AND after moving.I highly recommend avoiding these people, it will save you money, time, and grief. Terrible service and heartless company.

Horrible management group. Advised them when I moved in roof is in very poor condition and in need of replacement. With this tropical storm, shocker my roof is now leaking. They do NOT care about any living conditions WHATSOEVER. Had my basement flood a few weeks back, they sent someone to “extract” the water. Joke. Water was still left in the basement. The company didn’t leave fans or dehumidifiers. I now have mold growing in the basement. As well as a root growing through one of the basement windows. Requested to have the mold and root addressed. NOTHING has happened. I still have mold I still have the root, no update whatsoever. Good luck getting someone on the phone. I’ve requested numerous call backs and haven’t gotten more than 2. But they have plenty of time to email. I’ve advised them of leaking gutters and exposed insulation, causing squirrels and birds to infest the attic. That maintenance request has been put in since April, SHOCKER, I still have squirrels in the attic. The house is a lovely home for a swarm of carpenter bees, because they love the rotted roof wood. Put in a maintenance request for that in June. No action taken. Stay FAR away from any property this poor excuse of a “management” company handles. You’ll be living in pretty bad conditions your entire lease. Bay management group is a DISGRACE

I relocated to a new place and I now understand how I took for granted this team. My property manager Sinta C. was very responsive to my inquiries when I was still a tenant in one of the properties they manage. She patiently enlightened me when I had questions. Keep up the good work. My new property management team has got big shoes to fill.

I live in their apartment building at 817 St. Paul Street. For the price, it’s a good starter apartment. There were some issues at move in that we were promised would be taken care of before our move in date, but weren’t:1. apartment hadn’t been cleaned at all after previous tenants2. bathtub still needed refinishing, so we couldn’t use our shower for 3 days3. carpet was meant to be replaced as it was ripped up and stained from previous tenants, but that didn’t happen either.However we pay 850/mo for a studio close to the harbor, and I know you get what you pay for. Neighbors are friendly, and so are the staff that work the building. It can be loud, and it’s not going to win any awards, but if you’re new to the city, or just looking for a place to call your own, while being able to beef up your savings account, this is a great option.

I have been dealing with Gloria Tarsia since BPM took over. She is very nice and responsive. She always replies my email and answers my questions in a timely manner. I would like to take this opportunity to thank her for her help.ThanksHue Duong

The property manager was helpful by answering questions we had about the property. We havent had any issues in the apartment.

I enjoyed working with Bay Management Group. I used to own a property that was under their management but I had to sell it for personal reasons. The transition was a smooth. I would like to thank my property manager Sinta for assisting me throughout the process. Kudos!

Gloria Tarsia is an excellent professional — extremely responsive, detail-oriented and thorough. She is a pleasure to work with!

Currently stuck thousands of miles away from my rental property but I am I do not have to worry about it. BMG and my property manager, Peach Mascarinas, are on top of everything. My property is in compliance. Peach keeps me updated with everything. They have been doing an amazing job with management and are proactive.

John Garbieri went above and beyond to help me troubleshoot my electrical issue after hours, and I greatly appreciate the time and patience through the process. Thanks John!

This was my first time moving out and Abbie was perfect. She answered all my questions and if she didn’t know something she found the answer. She never made me feel annoying about asking too many questions. She has a great personality and really made me fall in love with my new place. I’ve been here for almost a month now and I have no complaints. Thanks Abbie, keep it up!

Thank you John Garbieri for helping resolve mind leakage issue although it cannot be resolved through your company or the bay management company I do appreciate your time and your effort that you showed me to help me until we can get some more help going on here thank you again I really appreciate it

Abbie Sides was my leasing agent and she is amazing. I have never worked with such a responsive and thorough professional. I also absolutely love my new home. I highly recommend Bay Property Management Group.

My name is Madeline Coxson and I am a tenant of Bay Property Management Group. Mr. John Garbieri handled my plumbing problem in a most expeditious manner. Not only did he work diligently to find a plumber for me, but he also kept me abreast of what was going on. He called me several times to report on his progress and when the property manager did not get back to me, Mr. Garbieri took on the responsibility of getting someone out to take care of the problem. Not only was he professional, but he was also very personable and demonstrated genuine concern for my problem. You should have more employees like him working for you. It was a real pleasure to deal with him.

Great Company to work with! Our family cannot say enough good words about Bay Management and we couldnt be happier. Ron, our Property manager is very helpful, professional and respectful and responsive. Highly recommended to anyone thats looking..

John Garbieri, awesome dude that deserves more than 5 stars, took care of us on move in day.

This review is specifically for Nina, my property manager, who has been quickly responsive since she has taken over the management of my rental home. She is quick to reply to my concerns, and is readily available. If something is needed on my end, she clearly communicates what that is. Any clarifications needed have been promptly worked through.

Even though no one wants things to fall apart or break down, whenever I call Mr. John Garbieri after hours, he is ALWAYS helpful and friendly. He never lets me down and he follow through with making sure I’m taken cate of in a timely fashion!!— THANKS MR. John!!!

Terrible service. Ira Finkle was supposed to show us a property and once we got there informed us it was already rented. Completely unprofessional and tried to tell us it was our fault.

We recently move in to one of the property. We had great experience moving in and the property manager Nina and Ira were exceptional. Their level of professionalism is phenomenal. Plus the property is gorgeous. We love it. Thanks for the good job.

Over the weekend had a water line crack in bathroom. Called bay management’s emergency phone line and within 30 minutes received notification via a John Garbieri. John immediately responded, sending someone to fix the problem in which They arrived less than 2 hours. During the wait, John consoled me letting me know he was on it and not to worry it will be taken care of. You see rumors of how property management do not respond or help. I am here to say, with folks like John Garbieri, bay management picked the best. A lot times if a problem, people don’t mention name of an individual, they mention the company name. John represent the company. The company having John on its team speaks of high volume. Thank you for the remarkable, superb services. Happy Holidays

No respect for my property.Adding in response to their reply: There were no proper inspections of my property other then when I had to physically drive by and saw damage to blinds and had to explicitly request someone conduct an inspection which seem to not been occurring. They then found that the tenant had caused water damage in addition to other unusual damage which would of been discovered if they had been properly managing my property. After the lease was not renewed for the tenant I asked if they could properly recover the costs of full repairs but they (Bay Management) declined to complete their property management services.

Ive only been a tenant for 3 months, but in that time everything has been great. Any issues I have had, Ms.Cherry helps me get them resolved very quickly. So far Im very happy with Bay Management and their staff.

I have experienced nothing but excellent service from Bay Management. Chelsea is outstanding in her ability to make sure that our needs are taking care of in a timely and professional manner. She always follows up after repairs are made. A huge shout-out to Garrett who is an incredible maintenance worker! He always does an amazing job and thoroughly makes repairs until the problem looks as good as new, if not better!

Bay Management is a pretty solid group in terms of efficiency on the web. I would say what puts it above 3 stars is the interactions I have had with the maintenance men. John Garbieri is an amazing guy. He was prompt with getting our issue checked out in after hours maintenance. He also continued to check up on us and keep us updated as well ask for updates on the situation. He genuinely cared about our predicament and made it a priority to get fixed. He even suggested ideas to make things more bearable until it can be fixed. Hes great!(Now the property Kelly Stinson on the other hand could be better, but thats another review for another day)

John Garbieri was fantastic! Quickly responded and set up a repair within an hour, even on a Friday night.

The agent who helped me secure this rental property (Mr. Sean Donahue) made this the easiest and most streamlined move I have ever experienced. Immediately upon contacting Bay Management Group, Sean was extremely responsive and honest with everything regarding the property, lease agreement terms, and logistics (even during the middle of the current health crisis/pandemic). Although I was not able to see the place in person prior to signing the lease, I will say that the video did not do this property justice! I am very satisfied with everything. Thanks again, Sean!

Please beware of this property management company. We have never had such a poor property manager for our rental property. They advertise a 1% eviction rate... that’s because they cancel your contract before the tenant that they selected, is actually evicted! The property managers are unresponsive and do not care about anything but collecting their monthly fees. Our property manager, Kristin Gregg, and her boss Chelsea Lewis, were especially horrible. I wish there was a way that people could reach out to me so I can personally warn them about this company and show them our experience with them. We never had to evict any tenant until Bay Management selected a tenant for us! This is the ABSOLUTE WORST property management company! I urge you to select ANY OTHER property management company if you value your rental property. Dealing with this company is ABSOLUTELY HELL! Stay far away from this company!

I would like to say that this company has an amazing team. I love working with them and they always make sure my maintenance issues are addressed in a swift manner. Thank you to my property manager Sinta Canonigo for helping out with our concerns whenever we reach out. Thanks!

Working with Bay Property Management has been a wonderful experience. Sean was amazing to work with! He is a wonderful representation of the company and showed true passion in his work. He was very generous, personal, adamant and knowledgeable to every question I had. I will recommend anyone/everyone to him and the group! I’m looking forward to be living in place with such great staff to be connected with.

Great people, very helpful and easy to deal with. My property manager Megan S. was very supportive and professional. She helped me to navigate successfully through the issues with my difficult tenants. Always immediate response to any need I had. Great service, highly recommend.

John Garbieri is the freaking best! Top of the line, gold-level service. Give this man a damn raise.

My current property manager is Kelly S. I’ve worked with her for over a year now in the management of my property. She has been tremendously helpful in resolving many issues related to owning property as well as making sure my property is well maintained and my tenet’s are taken care of. Bay management in general has been a good company to work for from a landlord’s perspective because they keep me informed of everything that’s going on with my property and advocate for me as needed. I highly recommend if you have property in the Baltimore Area that you give them a look.

Cool so far for maintenance

Professional and responsive team. Been reaching out to Sinta and have had a great experience so far. Techs are great and transactions have been smooth. Keep it up. Thank you.

Shout out to my manager Sinta. I recommend that people work with this company. They are very professional and easy to work with. They go the extra mile for their customers. Good job!

As tenangs under Bay Property Management for four years, weve had generally great experiences.Nina has always handled any tenant issues weve had promptly and professionally. Thanks so much!

I would like to thank this property management company for taking care of my requests. Sinta is my manager. She is very helpful. The technicians are also very knowledgeable and quick to respond. Thank you!

Cherry is my property manager. She is very sweet and accommodating. Very patient and always responds quickly. My stay in the property is very smooth sailing.

John Garbieri made a terrible experience better. He showed he care by calling to check on me while he worked to get someone out to help. John promised to have a vendor out and kept his word. I appreciate his efforts and willingness to help. He is amazing!!

Been dealing with some issues with my property for the past few weeks but I am happy with how everything is being taken care of. Thank you to BMG for having a great team of people who provide wonderful service. I recommend this company to those who are looking for someone to manage their properties. Thanks to Sinta for managing mine.

*After they reached out (as they requested below) as a response to this review, I emailed them and never heard back. Seems like they just wanted their effort to be seen on this review, but nothing came of it.*We smelled mold 2 weeks before we moved in, alerted Bay Management to it and it took 3 months for them to fix it. Their communication is extremely spotty, going weeks without response and they wont own up to the mistakes they made. We lived in a great deal of black mold for 3 months and their only response when I called them out on it was, sorry that your move in experience was difficult. Beware, this whole experience has been a living nightmare. With how common mold is in Maryland, youd think they would know how to deal with it, apparently not. We love our place, but will be moving out as soon as our lease is up, just to get away from Bay Management Group. Attached is a small portion of the mold.In response to their response below, we tried to talk to a manager about the issue, but they said that there is nothing that they can do for us even though we couldnt use 1/3 of the property we are paying for for three months because of the mold neglect on Bay Managements part.

*addendum* We received our deposit and that was great. On our last month of renting we were there 11 of 31 days. We were told we would only be charged for the 11 days we were there however we were charged the whole months rent. We are owed $709. Our old property manager for that location confirmed that we should be getting refunded with the deposit however we have not received anything and have not heard anything. Now they are saying they don’t owe us. I have reached out and gotten no response. This is not good business.I rented from landlords that used this management group for a year. They overcharged us multiple times. On our last months rent they overcharged us $700 and now I cannot get through to our old property manager. I was told it would be sent out but it’s been over 3 months and I’ve heard nothing.

They have a highly professional team. Also, Ron is really helpful and outstanding. He quickly responds to my issues and concerns and is very knowledgeable.

Dont waste your time applying my credit is good and i have proof but there system saying i have a 580 when my score is 807 pretty much wasted 80 bucks and i put app in late evening by 6 am i was denied for credit which is bull

Worst property management company I have ever dealt with. We lived at 1612 s charles st. It flooded 8 times throughout the winter and received zero response from my property manager for our maintenance request.The day we moved in we found 2 dead mice under the fridge and the back steps fell apart after 2 weeks. We also had 4 different property managers during our horrible 12 months there... DO NOT WORK WITH THESE PEOPLE

I had an issue with the property im renting so I called the after hour line and I spoke with John Garbieri and 30 minutes later he sent someone out to look at the issue and resolve the issue and he was also very informative and he spoke so well and polite over the phone and he made sure that the issue was resolved I really appreciate him

I have 3 properties with bay management and I am very happy how everything is handled from start to finish. They help keep my busy life straight. The company also finds me quality tenants that I have been very happy with.

Was in a pinch to find a place quickly and could not have been happier with our agent Abbie and the company as a whole. Timely responses, super flexible, and the property is beautiful! Thank you Bay Property Management and thank you Abbie!!

John Garbieri was such a pleasure to have spoke with . Very helpful and Professional

Management was very helpful when something comes up in the apartment. Leaks, bulb replacements and even fixed my food disposal. Thankfully I didnt have too much issues at the apartment. They were also easy to work with when I requested a transfer in another unit.Will recommend this management company.