Rented a truck from here. Every step of the process was smooth. Would highly recommend

Best Uhaul experience Ive ever had! The woman who helped us was friendly and helpful, patient too. Ive rented many Uhauls in my adult life and this was by far the fastest, most seamless process Ive had. I will definitely be back next time I need to rent a truck. So easy and painless!

Best U-Haul location. Erica really went above and beyond to be accommodating in several recent rentals. Remote pickup/dropoff and in person are both great here.

Moving is already stressful and somehow Uhaul managed to be by far the worst part. I booked weeks in advance, checked in online the day prior, and got to Uhaul right when they opened for a 7am pickup. They still didn’t have my order and made me drive to the Ben White location who STILL didn’t have my order and made me drive to the Slaughter Lane location. This wasted 2.5 hours and ensured we would be moving through the hottest part of the late-June day. The only compensation they offered was giving us a few extra hours with the trailer. Ridiculous.

Told me about ordering boxes online blew my mind. Clean and very helpful

The staff on the phone extremely helpful. The young man who took me on a tour was patient and thorough. The store manager is a breath of fresh air she is helpful, knowledgeable, respectful. Amy(store mr.) and her staff have a life long customer. I sincerely thank you and your staff for providing me outstanding service in a stressful time.

I had a great experience here, Simone helped move everything along smoothly and quickly! Thanks! :)

Great! Workers are super friendly. Enjoy there services.

Great place. They helped me out with exactly what I needed. Thanks alot!

The best storage Ive ever seen. Clean, nicely located, with very polite and friendly management. Overall the place feels very secure, the units are neat and make the impression of solidly guarded. The air conditioned units are wonderful in the heat of Texas summer.

The showroom was very dirty.It dont look like the floors have been swept for quite a while.

Great staff very friendly clean vans

Great customer service. After reading reviews of bad u-haul experiences I chose this location. They were very kind and knowledgeable. I rented a 6x12 trailer. Thanks U-Haul.

I used this place for storage for a year as well as rented trucks a few times. Very courteous staff and clean safe facility and vehicles.

I disagree with the negative reviews! We rented a truck, and had a great experience. The move was tougher than expected, and we returned the truck a few minutes late. Ive rented at other places in the past and theyve always charged for the extra day even if youre one minute late. The staff here was understanding, cut us slack on the extra 15 minutes, and were really helpful during check-out. The truck was in great shape, and the staff was helpful and courteous throughout the process. Ive rented elsewhere many times before, and this was a much better experience.

Ask them if your vehicle will have a full tank of gas when you get it. I got one with 1/4 tank, so had to find a gas station immediately, and then its hard to calculate how much gas to put in so I ended up over-paying for gas I didnt use.

Erika made this whole process super easy and went above and beyond to make sure that I was comfortable with the rental truck that I received. Moving is never fun and she made it easier by making my truck pick up super easy.

Ive rented a truck a couple times from this UHaul location and each has been a smooth process. Staff always friendly and helpful. Moving boxes here might not be the absolute cheapest, but theyre close. And better quality than those at a similar price point at places like WalMart.

I was please with the service that I receive Saturday evening with Josh. Upon returning the truck, I wasnt told anything or had no problems. I get a call Monday morning from a lady concerning the gas tank being a little under 1/4 of a tank. I advised her that I would come in after I got off work to take care of it. 5 minutes late I got a call from the site manager going off on me about the same situation I had just spoke to the lady about. Stating that was going charge me more money and was going apply these charges for me returning the truck late. All equipment was turned in before the site even closed on Sunday. Long story short communicate with your staff members before flying off the handle making customers jump out of character. I will never use this location again. Sorry Josh, nothing against you. You were very good.

Very clean. Excellent staff willing to work with you and work for you believe it or not. Highly recommended.

Both rental and return were a breeze. Vehicle was ready for pickup right when the location opened as we had scheduled. Took us less than 5 minutes to be on our way. Both employees were very courteous. Paid almost exactly what I expected to pay.

Well lite and secure at all hours of the night.

I love buying boxes here. They are super sturdy and you can buy way more than you think you need and just return what isnt used.

Location was really clean and quick. It was a drop and go with the Uhaul and the staff was very helpful.

I stopped by to get a box with specific dimensions and packing peanuts. I The gentleman who helped did not offer to carry anything and just sort of waved in the general direction of what I needed. I ended up spending a lot of money on a box that was too big.

At first I thought this was a great service. We picked up a trailier in Denton TX and dropped it off a day early at the Burnet location. A staff member came up to our vehicle and unhooked it and drug it to the side. We didnt have to get out of the car. A couple of days later we found out they double charged us for the rental. I called to get it reversed and the staff member acted like he would do something but its been 2 weeks and it still hasnt been reversed. I called today and they said it showed I turned in the trailer late. I turned it in a day early. They are now saying they are crediting my card. I will see. If not I will be getting in touch with the credit card company to dispute the charge.

Very helpful but could be more organized with the amount of staff they have.

Not cheap but very convenient. Also nicest bathroom for customers!

Erika Ray, the general manager, is very professional and helpful, thank you very much, the check in was smooth and the car was clean and ready to go. Yuhsin & Cristian

Matt, and the rest of the staff, get 1 star because we can not get zero or a negative number. Service and communication are great negatives that cancel out a great corporate setting and nice facility.

I booked a reservation at this uhaul location to reserve a cargo van that I was going to use to move from my previous residence. Upon arrival I was informed that my paper state-issued drivers license would not be an acceptable drivers license and was refused the van that I reserved. This practice is completely unacceptable and has me concerned for multiple reasons.A state issued paper license is a legally binding contract. I was explicitly informed by the local license office that this paper can not be written on nor cut as it is a legal contract and is accepted anywhere a drivers license would normally be accepted because it has the same information; DL number, address, etc. I’m not a lawyer but I certainly question the legality of an entity (Uhaul) denying an individual service based upon their practice of refusing a valid state-issued license.By not allowing people with paper temporary licenses (Ya know, the people that just changed their address during a move or renewed) the ability to rent a van, youre denying a large group of could-be profit makers for your business. Seems fairly illogical to run a business that rents moving vans but then alienates that specific demographic.To put all of this in perspective as to how averse this location was to using a temporary license, the gentleman wouldn’t even look at the license. I had to inform him of its legality and legitimacy multiple times and then asked to speak to a manager. The gentlemen made a phone call to his manger, much of which I could hear. The gentlemen read the information on the license to his manager and the manager still denied to rent me the van.Hoping this was a fluke I called 3 other locations that all confirmed they would not have an issue renting to somebody with a valid state-issued paper temporary license. So it seems that this incident is isolated to this location and is systemic to its management.The icing on the cake is that during this whole process the gentleman at the front counter made changes to my account and now my name is completely incorrect on correspondence I receive from uhaul. Not just a typo, completely incorrect.To say that I feel patronized and criminalized through this experience is an understatement. I was treated as if I was providing falsified documentation and there were strong undertones of distrust and that I was trying to get away with something. The gentlemen informed me to return with somebody who had a “Valid License.” To which I responded “Sir, my license is valid.” My information was legitimate and legal and I shouldn’t have been denied service.I’ve rented from uhaul multiple times in the past and this is by far the worst experience I’ve had. I’d like to say that I’ll rent from uhaul again, but thats very unlikely. One thing is for certain, I will never go back to this location. Sincerely somebody who was just trying to give you legitimate business.

I was looking for a convenient storage solution with 24-hour access close to my house. Based on the information I found on U-Hauls website for 6610 Burnet Road, Austin, Texas 78757, I picked this location. U-Haul’s website states this location provides “Monday through Sunday 24-Hour Storage Access.” I signed up for my unit on-line, went to the location to finish my paperwork, loaded my stuff into the unit, and THEN was told that storage access was limited to 10pm.I mentioned in the office that the website stated the access to the units was 24-hours, and he disputed this and said that that only referred to contact access. I returned to my office and looked up the information again to verify what I had originally saw on U-Haul’s website. It, in fact, U-Hauls website does say this location offers 24-hour storage access.This false advertising is completely unacceptable, and was a colossal waste of my time and effort to get over there. Luring consumers in with promises of things that your franchisees are unwilling to participate in just isn’t cool.

They go the distance to help you. They made my moving day as painless as possible by all the equipment ready and on time.

Quick and easy in and out. Helpful and courteous staff.

Everyone was nice

Great Service!!!