Had to get a dumpster for a spare bath remodel. Lisa out of the Aurora office was extremely knowledge in her domain. She helped me out throughout the entire process. Excellent communication skills, friendly to talk to, and an overall great team member. Thanks.

Our Neighborhood recycling didnt get picked up when. When we called they said the driver didnt work that day but if we want we can pay $40 for a different driver to drive over when hes finished. Why should we pay extra for your driver calling off.

Have had this company for a few years and they have been great. They are cheaper then companies in neighboring towns/ previous companies and in my opinion give way better service. My garbage guy never leaves a mess. the streets are always clean when they leave and I’ve seen several drivers drag cans back up to my elderly neighbors homes from they street.

Called today because I have a question regarding my bill, take note that I was on Kirk Rd. in St. Charles driving to Aurora. I was on hold for too long then call was dropped when I passed I88. Called again trying to get a hold to anyone at Aurora Groot, thanks god I got home safe but still nobody answered on the other line. Calling the attention of the City of Aurora, IL. Please find another garbage company who can service us better.

Horrible company!!! I use a trash can that I purchased myself because I only pay about 20 dollars to throw my garbage out each month. The drivers broke my trash can, and the company says they are not responsible for my trash can....and that I could pay that 53 dollars a month for a huge garbage can that I wouldnt need, or I can go buy another garbage can. How are they not responsible for THEIR DRIVERS????? Horrible company, even worse customer service. Waste management was much more accommodating when their employees broke my trash cans. If you dont have to use this company, I advise not to!!

I called today at 4:45 to inquire about one of their services, they never picked up the phone. I tried again at 4:55, after being on hold 10 minutes, they picked up and immediately put me back on hold. Then at 4:57 they disconnected me. What part of Closed at 5:00, do they not get? Not 4;45 or 4:55 or even 4:58! 5:00 means 5:00!!!If we closed even 30 seconds before we were supposed to with my company, we would be fired!

They missed my garbage pick up then had to argue with them to pick up the next day and they wanted to charge me $40 service fee. Proved it was their fault they said they would pick up on Friday.. never did. Horrible company to deal with. I would vote or sign anything to get their contract with Aurora canceled

Number of issues since since Groot took over our garbage collection this year. Trying to get garbage bins delivered and the garbage picked up is like pulling teeth.After the initial issues, they did resolve the matter. I reached out to Bev (Manager) at Groot. Bev was very professional and did resolve the situation quickly after the call. Thanks!

Groot has been wonderful to work with. They are reliable, and their customer service representatives are kind, dependable, and very helpful. In such a crazy time, it was a breath of fresh air to have such excellent service with this company.

Got a roll of dumpster from them and it was supposed to be picked up Friday the 23rd and it’s still in my driveway when I called yesterday they said they would send someone out and guess what ITS still here. If you want a roll off dumpster I recommend going somewhere else the one the gave me has holes everywhere and is barley put together.

When we moved to our new house, we ask the smaller bin, we were told someone will come to pick older one that the previous owner had and bring a new one. However nobody showed up that time, I called them back, they told me that, in Their system it shows that it was exchanged for smaller.I told that it wasn’t and rescheduled again for them to exchange. Guess what? Nobody showed up again.But we were billed for the big bin, and I called them today, the excuse they used is that the bin never was outside when they came to exchange. Which is not true!!!The customer service lady was insisting that whatever notes she has on the file those are correct and she is not willing to revise our bill.This is so frustrating!

New customer great customer service so far, talked to Mary who was very helpful and courteous. Did not right down all services mentioned , some have a fee which is normal. I have Groot (southwest) Elgin phone number .

I worked with Jason Schroeder, service was super fast on time deliveries. as well as very easy to work with

Groot is #1 for our residential and construction waste removal. Our sales rep. Jason Schroeder is always responsive, attentive to the details and works with field staff to take care of every request, every time. Great staff delivering great service make Groot worth every penny.

I just want to report this company, as a semai truck of their property threw a rock and which crashed into my windshield of my truck. And they didn’t want to take responsibility and pay for the damage to my pickup truck. They never paid me for the.

We have been using Groot Aurora for awhile now and their service has been exceptional. Lisa Lombardo has been helpful and easily available whenever we have needed to make any changes or help in general. Highly recommended!

Great company & service, weve switched from W.M. about a year ago. Very pleased with the service, great communication, Ted is the man to talk to. Thanks.

Our construction company uses Groot as much as possible. Our sales guy Jason Schroeder is the best. He is always responsive and able to work with our difficult schedules.

Spoke with agent Juuanita on the phone she was very helpful.

Wanita was extremely helpful and generous with making my bill affordable.

Poor service for scheduled residential trash pickup. I had to call in at least three times for the same driver and file a complaint with the mayors office. Lazy driver who does not want to pick up waste with a sticker up to their required 50 lb limit. Driver doesnt care if trash lands onto the streets, he doesnt get out and pick it up.

Today One of your workers ISAAC Sanchez came to my house and dropped off my wallet that I had lost at the Thornton’s near me, with everything still inside. Speaks a lot of the integrity and Values this comoany has!

Just want to say all the People on here who write a bad review your just mad because you didnt get your way or you paid late Groot is a great company and we love the service .

Simply put, Groot Waste Management services are, trash.

Jason Schroeder is my sales rep. and he does a great job servicing my account he always makes sure that the dumpsters are delivered and picked up on time.

Jason Schroeder has been the biggest help possible, always very helpful

I have worked with Lisa Lombardo with needed waste removal, including a very busy stretch of weeks where we were running several dumpsters a day and needing certificates of destruction and she has been a champ. Its been a very good experience with Lisa and Groot-Aurora.

Drivers and office staff are always professional , courteous and helpful!

Beth, the service manager, was the most rude Ive ever experienced from a business. I wont ever use their services again.

Juanita was very professional and thorogh she explained how to dispose of extra trash and made sure to tell me where I was able to purchase stickers

Company stopped collecting all items outside the containers without notifying customers. When called they said, we sent out a computer generated call. I asked does that computer leave voicemails. Because I didn’t get a call or notice. I had carpet replaced and had the sections cut and rolled for disposal. I placed these items outside for pickup. Which did not get picked up. Then it rained. The village cited me with a warning to remove the waste. Now I have wet potentially moldy carpet in my garage! I called and asked can I drop off. They said yes. But for $68.00. So I have to pay extra for a service I already pay for? And I am willing to drop off myself! Since they as a company decided to stop collecting without proper notice.When calling the telephone operator was rude, interrupting, unapologetic and scripted. Not answering questions. Just robotic in response and saying the same thing over.Will be switching my service!

Done with them not emptying the recycling tote completely. You left it half full this week. You need to shake it to get all of it out. I’m putting all my recyclables in the regular garbage from now on. You can fetch it there.

Great Company even better people. Katie has been great to work with, always attentive and professional. Service has always been on time with no troubles.

I have nothing but great things to say about their drivers and the service they provide. All my concerns have been handled quick with professionalism. I have had no problems with their service. I would recommend Groot to my family, friends and business partners. Best Service.

Beverlee helped me with a request that I have been trying to clear up for the last three years She did it within in an hour!! Awesome job!!I am so grateful to her - thank you, thank you, thank you!

Great customer service!

Working with my account manager Virko has been an amazing experience. A pleasant personality, overachiever, professionalism and always there to give solutions to any issue we have encountered. He always goes above and beyond with his exceptional customer service skills. Thank you for everything, Groot is lucky to have you

Katie was great, responsive to all my questions and very professional. I would highly recommend Katie groot and the rest of the team.

Great customer service!

Amazing costumer service

Ted was extremely helpful with the change over from our previous waste hauler. I also appreciated the excellent condition of the waste containers. I would recommend Groot without any reservations.

I have nothing but positive things to say about this group. They have always went above and beyond for myself and my family! Highly recommend anyone looking for a trash service to reach out to them!

Greatest place to work .... best garbage company ever.... customers are always the first priority....nice drivers and mechanic always to have equipment ready

Stickers on both a container & garbage bag and they were left behind. Talk about lazy... your trash service literally has TRASH SERVICE.

Excellent customer service

You need stickers for yard waste, which is annoying enough. Whats worse is that nowhere listed on their website actually sells them. And you cant pay cash or just have the service guys automatically charge your bill extra based on your address, so its 2019 and youre forcing customers to resort to literally littering.

This company has been serving me for a long time and I have never had a problem.

Lily T. was great in having my concerns taken care of. Quick response.

My garbage man Craig is awesome really professional

Ive had both the residential and roll off service and have always had courteous, thorough, accurate and on-time service.

The garbage man is always on time especially with the holidays so near 😁 excellent service, I’m very pleased

We have Groot services Aurora at our business. Their service is always great and on time. Their customer service is amazing. Our Sales representative is Virko and he is just such a pleasure to work with.. He always makes sure that we are 100% satisfied and that we receive more than just regular customer service. Virko always makes sure to gives us the best rates possible. Everyone at Groot Aurora goes above and beyond to make sure that we are happy. GREAT JOB TEAM!!!

Drivers always are timely and efficient. Thanks to my garbage guy for always going out of his way to help the with the heavy stuff!

Two weeks in a row now, Ive had extra garbage bags with yellow stickers NOT picked up. It takes numerous phone calls to find out why. On top of that I have gotten 3 different reasons why it wasnt picked up. I think Im following your rules, but no matter how I pack the oversized bags, the bags are not picked up and Im left with the garbage.

I wanted to say Merry Christmas and thank you to the young man that weekly picks up my garbage. Always on time, efficient, and super friendly.

The garbage man is so friendly and helpful! It doesn’t hurt that he is sexy af!

Great service, drivers are always friendly and courteous!

This company has amazing customer service and are always willing to help out anytime I call in! THANK YOU GROOT!!

Great company!!

Have had reliable and dependable service over last several years. Thanks

Terrible service. Hidden fees. No warning to changes in payments. Gave no reason for not picking up trash. If 0 stars was available, id do it. They dont deserve a contractct with the city

The only reason theyre getting 1 star, is because 0, or negative numbers werent available. Drivers pick & choose what they will & will not pick up each week. And God forbid you have to call & try to reach a representative! Theres a really good chance that you will sit on hold until your young children go off to college! Representatives are typically rude if youre fortunate enough to reach someone, almost like theyre doing me a favor by speaking with me. Every supposed odd piece of garbage has to be called in beforehand and usually incurs additional fees. This is a company that is supposed to pick up your garbage, right?? Absolute TRASH of a company!!

Great service and great team!!

Ive never had any problems I dont know why people complain drivers are so appreciated

On hold for 20 minutes then disconnected. Just trying to get an answer to a quick question.

I have recently moved to Aurora and have tried numerous times over the last 2 WEEKS to establish garbage service. THEY NEED TO ANSWER THEIR PHONES!!!!!!!! I am filing a complaint with the city.

I’ve been calling for 2 weeks now to set up garbage service. Every time I call, I get placed on hold from 5-30 mins and then get disconnected. I’ve tried emailing several times and nothing.

4 weeks and the driver doesn’t want take my recycling

Worst customer service ever. It’s ashame we don’t have other options.

Been trying to call and Im always on hold for so long it disconnects.

Answer. The. Phone.