Updated:BMW of Arlington was a terrible experience for me, and it looks like another customer is having the same issues I that had.BMW sold me a brand new 330i with undisclosed paint damage at the end of April. Unfortunately the damage was found as soon as I was able to detail the vehicle at home. The general manager was unapologetic and refused to honor the salesmans promise and commitment to replace the vehicle. Instead, he said that my only option was to take my car to their body shop, at which point extensive paintwork would be required. This would result in a brand new vehicle with diminished value. This is unacceptable on a brand-new car. Other people are able to purchase brand new cars with original factory paint, free of damage, so there is no reason why I shouldnt be entitled to the same.Update:I went to Sewell BMW of Grapevine and they graceously pulled me out of the mess that BMW of Arlington put me in. BMW of Grapevine swapped out vehicles with me without any hesitation. As a result, BMW of Grapevine earned my business for life! BMW of Arlington is dirty water under the bridge.

My sales experience from start to finish was quick and efficient. There was ZERO back and fourth about anything and I really appreciated that. I have already bragged to several people to come here and I have also received non stop compliments on my new BMW 😍 my sales person was Mr. Cousin and I will for sure do as much business with him and this dealership as possible based of my my recent experience. Thanks again for the amazing car and spectacular service!

Initially I was greeted fairly well by Andres, he asked what were were interested in and we relayed our thoughts. My husbands credit score has recently started and is not too well for that reason, although we were willing to put 4 k down and agreed with proposal of roughly 878 for xr3 a month. Andres even asked for reassurance from the finance person if that would be okay and he was told yes. He then shows us car options & brought us back to the office to start signing papers. He needed to assure we had insurance on it before leaving so we called the insurance and paid $680 and thought all was well. Then the finance person comes out and states we aren’t approved and need a co signer, AFTER we had done the deal and paid the premium for that insurance.. did I forget to mention Andres called my husband back when taking pictures of the car for insurance purposes stating he provided the WRONG VIN number. Yes we signed and got insurance for a RANDOM WRONG CAR. Once my husband called the ins stating that they stated they wouldn’t be able to endorse until following day and may/may not reimburse for mistake. Okay we explained that to the finance person& he was careless and still proceeded to say we needed a co signer. We wasted 4 HOURS for NOTHING& all we get was “I’m sorry, my fault”. Then we proceeded to get co signer my husbands uncle with perfect credit to pursue finalizing leasing the car the next day. They stated 0 down option isn’t an option with good credit, still need 4K down. Ok, fine, we can do that. Then they state they needed bank statements from husband for proof of income when originally Andres said that wasn’t needed bc they could see it all through credit score. Mind you we purchased at Dodge Ram for a Dooley which was much more expensive with 0 down for great credit, so we were startled to see BMW acting brand new. I work at a doctors office and handle LOTS of paper work, how we treat patients is how everyone should treat customers NO SURPRISES once you’re there and ask for ALL information up front from the start if needed. BMW I see doesn’t care and loves to waste your time/which time is money. Husband brought the proof, and made well over what we are needing to pay for a month & took to them for PAPER proof as they said digitally wasn’t sufficient.. you’d think we own the car by now.. NOPE , they now stated they needed last years Tax information.. why weren’t we warned of that before when asking for bank statements?! Mind you everyone has there own fall backs last year with Covid affecting households/work. They didn’t care, at this point I feel it’s because my husband is young, Hispanic, and has tattoos. They made us feel like we were being discriminated and they are stereotypical. My husbands bank is processing application to make a check and finance through them instead ELSEWHERE. Such bad service here RUN AWAY.. unless your a rich white millionaire, otherwise they will look at you and treat you differently. My husband has his own transportation company making thousands a month. What’s the problem? Oh I get it now BMW is the problem, we aren’t good enough for them.

Excellent customer service as usual. Wes was very professional. He communicated well with us regarding what repairs and services that needed to be done. We did not feel pushed to do the repairs or services. Surreal was very accommodating. He looked tired when I picked up the car, but he did help me with great attitude. Recommends this place for your car needs. There is a lot of great people working there.

I recently purchased a vehicle from BMW/Mini of Arlington and for me customer service is the most important thing. However, customer serviceis clearly not valued at BMW/Mini of Arlington. The service I received was nothing short of appalling. It was simply the worst customer service I have ever received. I purchased a vehicle at this particular dealership and I would like to start off with day one. It started with Chelsea reaching out via text and during the conversation I informed her of everything pertaining to me purchasing a vehicle including all the barriers and obstacles. Our conversation continued with me heading out to the dealership and asking her to have the awesome options ready. I feel like I was lied to and taken advantage of during this process. Based on theface to face conversation with Chelsea I was under the impression that I was leaving in a countryman. To my disappointment that didnt happen due to lack of listening and communication by Chelsea. By the end of this process I did purchase a vehicle which I had to leave due to it needing to be serviced. Chelsea informed me that she would be able to deliver the vehicle to my home on Tuesday. Tuesday came and there was nothing but excuses as to why the vehicle wouldnt be delivered. During the purchase I overly communicated with Chelsea that the rental in which I was in was due back on Tuesday. With that being said I was not accommodated for the inconvenience. Wednesday morning came and I received a phone call from Kenny advising me that the car yetagain is not ready. As being stated here again lack of communication. With all due respect this information should have been relayed to me the day before not the day of. After several conversations with Kenny the carwas finally delivered and I was highly unsatisfied with the conditions. I reached out to advise Kenny the car had arrived and the condition it was in but was unsuccessful. With no return call I then placed a few more calls with no response I then reach out to Mo (General Manager) from the lack of communication. I finally received a call from Kenny on Saturday morning and was able to discuss the conditions. After the conversation he advised me to bring the vehicle back. Chelsea reached out to mevia text on Monday to inform me that the vehicle was ready for pick up. I advised her the day of that I would be out late that evening to obtain the vehicle. Needless to say the vehicle was in the same condition. I reached out to Mo via email to advise him of the experience and I received no response. With this being said now I see why I received this type of service because it starts with the head. This is the worst experience I have ever had with a dealership.

Update: 9/30/2021 - I sent an email to the general manager as requested in his response to my review. The next day my service advisor called and asked me to bring the car back in so they could fix it. Although that fixing process took 10 days and 8 phone calls from me (service advisor went on vacation), they did fix the damage to my bumper.They scratched the back of my car. Service manager said hed check the security video and call me back, but he NEVER did. After spending over a thousand dollars on service at BMW of Arlington, the service manger couldnt even be bothered with calling me back as he promised.

I came all the way from Shreveport to get the car it was not fully loaded like the female representative stated which was still fine but no inspection sticker I’m car I asked that everything off my old car be taken off she didn’t have anything put on the new vehicle she was unaware of any features on the new vehicle had none of the paperwork ready the guy who did the financing on the car had nothing ready had to sit there for several hours they could learn a thing or two from the salesman in Shreveport if you want something to drink she offered me a drink from the vending machine when he we had to purchase in Louisiana I would have been offered a lot more

I have to say my very first experience with BMW. They were on point. I never felt comfortable leaving my car for any repair. Until now!🤯 Thank You so very much Mr. Dung “DT” Tran. Your professional advice was amazing.🤩 Shot🤩 out to the “Lady” next to you because there nothing in this world better than a “Beautiful Women” bring you your car.😁🤩🦾💯

Dropped my car off for an oil change on a Thursday morning at my scheduled 8:30am appointment. No loaner cars available, which was fine and understandable being that I would only be getting an oil change which should only take a couple hours max plus they were “booked out a month”. The entire Thursday come and go with no update on my car. Finally received an update the next day mid-morning. There was a problem, engine light came on during checks and a part had to be ordered. First I heard of it. Later that afternoon my car is done. I pick up my car, leave maybe 3 block and the engine light is back on. Immediately turn around and drop the car back off. This time they have a loaner car for me, just 2 days later, but they were booked out 30 days?? Fine. The next day, pick my car up mid-afternoon. All seems to be well. On my drive home, I discover $20-25 in ones (valet tip cash) had been stolen from arm rest as well as a gold plated necklace that had a picture of a deceased family member on a pendant. Won’t be retuning.

I had such a wonderful experience at BMW Arlington. Everyone was so attentive. I originally went in for a service and came out with a purchase. I would like to let everyone know that Wes and Mr.Cousin are very hard workers. I also would like to thank the finance team they were very efficient and understanding. Great experience!

The service was awesome and the service advisor was great. He was very informative and kept me informed every step of the way. He gave great advice and provided additional information that allowed me to get my car inspection completed as well. The overall service was awesome!

I’m very impressed with BMW of Arlington! I will be going back. Wes was professional and kept me up to date with my car. Was able to pay online without having to return to dealership and communicated with me via text. When it got to late to pickup my car, he sent a valet and delivered it to me the next day. Quality customer service.

This was my first visit to BMW of Arlington - I had recalls on my 2000 328i and my 2018 330i. They scheduled my appointments quickly and check in was seamless. The service advisor contacted me quickly with information about my cars and kept me informed via text. They had the cars ready when promised and had even washed and vacuumed them both. I was very impressed.

I was looking for a not-so-ordinary model for weeks - the all new 228i Gran Coupe with my preferable color options. Luckily, BMW of Arlington was the only dealership I went in Dallas area that had this car in stock. Meri patiently walked me through the whole car buying process. Overall the whole Arlington team left me a deep impression with professionalism, rapid response and warm-hearted service. A very pleasant experience!

We’re very happy with our 2021 X5. We traded in a 2018 Mercedes E400 which we also were very happy with. All and all the Mercedes Benz purchasing experience was better from the treatment to the gifts to welcome us to their family. BMW no gifts but a thank you for your purchase. Good thing we like the X5 or I would say back to Mercedes simply based on the high level customer service we received.

Very helpful and took care of everything quickly. Most dealerships have you sitting around waiting for information during the negotiation/buying process, but I rarely waited for anything. We were able to choose a car, arrange financing, and drive away in a very short time. Medi was awesome and took care of everything we needed.

Rochelle, was outstanding, always keeping you informed, on what was happening. She should be gave a raise, i only came back because of her. She goes over and beyond call of duty for your customer. Thank you again for all you do to put your customer at ease.Now about the alignment person, need to be retrained on how to get it done. I had to reprogram my own program to my sensors oh, because he didnt know how to do it. Said it was due to the bushing being out he was unable to, but thats not true I end up setting it myself so it can monitor my tires on the sensors. Please give him more training on getting the job out quickly well done thank you.

Exceptional service. We got there late on Thursday afternoon and everyone stayed late to accommodate our need. Would highly recommend BMW of Arlington.

Service was timely and efficient. My service advisor answered all of my questions, including those not directly related to the requested service. Overall, I was pleased.

Richard was great! His service was impeccable and I will be coming back for all of my service needs. The quality of service at this location is unmatched.

They offer great service. They are very friendly and conscientious. They work fast and do a good, quality, job. Richard Oropeza did an excellent job.

Bought my X3 on 5/31 while at the dealership I found what appeared it was scratch on the hood, the genius helped to remove it. Arriving home I found another scratch and thought was the same type and I could get it off my self later. A few days after I try to remove it and it was impossible, contacted Robert/Grant they asked me to come to take a look. On 6/9 I arrived showed the scratch, get fixed and when checking how it looked I found another scratch in the same location, ask to fix, after just a few minutes car is back looking better, probably they just used wax, even if it looks better, my wife and I are still bugged with the idea we have a scratch coming out of the dealer in a new car. I do not think i would risk to buy another BMW from this dealership.UPDATE 6/28 : I contacted the General manager but he never replied.I guess he just pretends to be interested by having someone put his email address. I spoke with service manager they worked on the scratches, but one of them is still visible, there was a paint chip they retouched and it is still very visible. Later I discovered white spots on the windshield that I thought were just stuck dust but it happens they are small nicks in the glass. Also, I have found an issue at the base of the speed and RPM needles, they have a noticeable difference in brightness, I have contacted the sales agent to schedule a check up. In parallel I will be escalating with BMW customer relations and Better Business Bureau.

Rochelle was an excellent service advisor. She made sure I understood the entire step by step process as my vehicle was evaluated. I really appreciated her knowledge and patience with me as the customer.

Service department was very detailed and thorough with my service request. Sean was very attentive and kept me up to date on my vehicle.Great Service!

Hassle-free buying. Friendly greeting from Mr. Wynn. He made me and my family feel right at home by allowing me to take as much time as I needed to decide on my purchase. Great experience.

I love having my car serviced here. They are always friendly and service oriented and have talented mechanics. Thank you BMW of Arlington!

I cannot say enough kind words about my experience purchasing my 330i from BMW of Arlington. I worked with Edin and Johnny and they made the car purchase experience as painless and stress free as possible. I was in the midst of a set of extraordinary family circumstances and they worked with me every step of the way. I will definitely recommend and/or use these guys again in the future.

Keith Samuels has always provided excellent service. He took care of my fiances car today and got it back to running smoothly. Always go to him when I need service!

Very professional, straightforward team. Terry walks you through the vehicle and the purchasing process patiently. Never felt any pressure to buy. My experience with Terry and the test drive was the best I had out of all the dealerships I went to look for a car. Would recommend him to anyone looking to buy.

Great dealership. Desmon was great to deal with. Very simple process, great pricing, and great overall experience. Don’t hesitate to buy from them.

Ive been coming to BMW of Arlington for years to service my 07 525i. On Monday Dec. 7th, I decided that I was going to take a look at the BMW X3 models. I called BMW of Arlington and spoke with Tim and he said that he would have someone ready to take care of me. When I walked in I met Tim and Edin. They were very friendly and super nice. Edin took me on a test drive in the X3 sDrive30i with the premium package. I cant say enough that Edin was very knowledgeable about this car and answered all my questions. The X3 drove so smooth and handled like charm and I love the dark Graphite color on this car. Edin and Danny knew upfront that I was on tight budget, so they were able to meet my needs and we settled on great deal on the Lease for the X3. Adelle the finance specialist was also very great. He did not pressure me in any extra added products only what I needed for my new vehicle. It did not take long to get me process and out the door in my new X3. A big big thank you to folks at BMW of Arlington. I would definitely refer people to BMW of Arlington.

My experience at BMW of Arlington was wonderful.The Service Consultant Rachelle Barney was just wonderful. She was very professional and caring.I felt treated more like a family member of BMW of Arlington than a customer.I would recommend anyone who wants a BMW, to visit BMW of Arlington and ask for Rachelle Barney.You

I’ve been coming to this BMW of Arlington for about 3 years now and they never fail to impress me with their professionalism and courtesy. DT is an amazing service advisor. He always makes sure my car is washed and clean and offers whatever he can to help me with my service needs. I trust him and Carlos (my technician) with my car and I know I’m always taken care of. Carlos hands my car back to me in better shape than I brought it in and I always drive off happy with no issues. I 100% recommend this BMW and my advisor and technician for your car services.

I’ve bought a lot of cars lately (my wife and I have two driving-age teens), and this was my first from BMW of Arlington. Best experience I’ve ever had from Trent (sales advisor) to Nasar (spelling?) in finance. Great people and very helpful, laid back, and low pressure atmosphere.

Bought a car and within 24 hours had (150 miles) had to get it to a dealership. Sewell Lexus told me it would cost $600 to fix it. I went to BMW Arlington and spoke to my salesman Ken. Andy the Manager was off and I was told that I would hear from them by Saturday noon. It is now 4 days later and I tried to call again with no response. What a missed opportunity to earn my business and recommendations to friends and family.I did receive 2 phone calls after this post.

We were traveling home when experienced tire issues. We were assigned to Eric Rancher. He was outstanding! He kept us informed every step of the way. He was kind, courteous and patient. Our safety was key!

One of the best car buying experience ever. Got what I wanted for my trade. Got the price I wanted on the car. Very professional Salesman. Will buy from them again.

It was an easy process. DT was great. I’m definitely coming back again.

Richard O. In the Service department was awesome!He and BMW of Arlington always take good care of my BMW service needs.....I would definitely recommend them!!

Great service. I had a flat and they replaced it in a timely manner.I also purchased my car from this location and it was a breeze in comparison to other dealerships.

Spoke to guy about car, and on the time it took us to drive the car sold COMPLETE BS the vehicle has been on their lot for weeks, we said we wanted to use our bank not them to finance I bet they did not like it so they told us vehicle sold. Not cool, we drove a LONG way and yall knew we were coming We made an appointment to see just that car! The guy at the new side dealer said it was detailed and ready! WTAF!

Liz was absolutely amazing she was very attentive, friendly and we even cracked a few jokes the over all experience was wonderful, than you!!! Oh and my car is running perfectly!!

I am giving the stars for the actual TECHS/Mechanics…car runs like a dream!However you left the old part in my passengers seat floor. Really?Now my service advisor is a different story…I won’t blast him (because I see his name is already in reviews) but the lack of communication and the inability to give an accurate completion time was unacceptable. They had my car 7 days when I was quoted a 1 day turnaround initially. I sent texts/called for updates and he said nothing til he called me at 530pm (when I got the invoice I saw the car was done at 230) to pick it up and didn’t even offer to send a car.I’ll use them again…he just won’t be my advisor

It was a quick in and out, service advisor kept me well informed and didnt charge me for anything I didnt need, which is very hard to come by from other dealers. I loved my experience there and will come back for any repairs and service. Thank you very, very much for the attention to detail and your integrity.

Andreas went above and beyond to make sure we found the car we wanted. He’s very knowledgeable and patient. The entire BMW of Arlington team was first rate.

Was reluctant to take car to dealership. Somehow I had got in my mind that dealerships were bad. Well, Idecided to try BMW of Arlington and now I am very happy I did.The service was outstanding! My Service Adviser Cristian Silva was knowledgeable and with assistance from their technicians was able to pinpoint my cars issues quickly, and I was kept well informed as well.The cost was reasonable for the service that was provided. We often do not consider the intangibles when we look at cost. For once I did. As a result, I was happy to get my car back looking and running like new. BMW of Arlington has all my future business.Thanks Cristian and BMW of Arlington.

Our Salesman Hany was awesome from start to finish! We NEVER felt rushed and got a great deal!! We’re customers for life!! Please shop with BMW of Arlington to get that great experience!

For my first time at this location Rachel was very helpful with my X5. Wait time was a bit long and when I got my car back my fluids were not topped off. My windshield washer fluid light came on. Over all friendly staff and good service. Definitely will bring my X5 back. :)

Great service department, Friendly staff (especially Rachelle), comfortable waiting room.

Roadside assistance towed my X1 in dead. Wes and the service team at Arlington BMW had me back on the road within 24 hours. Then Wes had it washed and delivered! Best service ever!

Service writer was very friendly and thorough. Gave me options of additional recommend services, but didnt try to force them on me. And the oil change and state inspection was completed prior to quoted time. Overall an excellent experience!

Paulo and the rest of the team at BMW of Arlington were great! No reason to dread the car-buying experience when you’re going to this dealership - it truly didn’t feel like we were buying a car at all. Thanks BMW of Arlington and Paulo!

Chelsea was super helpful and efficient at helping my family and I purchase a car. Shes the first face you see when you walk in and thats because she is beyond friendly. Thank you so much for the help!

They are always customer oriented, organized, friendly, and knowledgeable. BMWs are expensive to maintain, but BMW of Arlington offers programs and services that help to bring the cost down, while still maintaining the high level of quality expected of the BMW name.

My sales rep Hany was exceptional. He was very authentic in his customer service. However his manager Tim was rude. He called me and was horrible on the phone and I would have expected better from a manager!

Took the F10 M5 in, and wasnt able to come to an agreement on work to be done. One thing I noticed after picking it up though, is that the service center will unplug your dash cam while working on the car. Extremely annoyed by this since the CEL I took it in for is gone.

Liz was the BEST. Def need more like her. She was so helpful and her response was quick! 🤗

Just got a brand new M5 competition! What a fantastic experience from the team in Arlington! Their GM, Mo, is top notch. The finance dept made the transaction very smooth. Received reasonable offer for trade-in. Cant complain!

This was the Best service treatment we’ve ever received! The service advisor name was Rachelle Barney. Ask for her you will not be disappointed.

Excellence customer service with Rachelle.Four stars only because my car was not delivered as anticipated - same day due to service error. It was taken care of promptly.

I love this particular BMW location. I’ve been several times for servicing of two BMWs and I’ve never had anything but top care. I absolutely LOVE my service guy Keith! So patient, helpful and informative....did I say patient?

Perfect detail and communication. DT BEST SERVICE ADVISOR I have ever worked with, class act for sure. THANK YOU Paul Ward

Fantastic service dept.could not ask for any better.such professional interaction and caring people.whether used or new,will definitely come here to buy another BMW.

As always, D.T., our Service Advisor took good care of us. He communicates the progress on our repairs and looks out for our best interests. A real pleasure to work with for many years!

Kenny is top notch! I had an outstanding buying experience and will definitely return for future needs.

Service is good. Prices are incredible, always less expensive than other BMW dealers and often less than private shops.

First time at a bmw dealer getting service on our x5 Cristian Silva made the process easy and stress free! Highly recommend him for your service advisor

This was the best process ever. It was quick, easy and no hassle. Great people and very helpful. We will definitely be back when we are looking for our next car.

Everyone at BMW of Arlington was very kind. The process was very smooth. I didn’t feel any pressure from the sales person or the finance person. Great place!

Location and people are great. Only reason this isnt a 5 star rating is because they need more ppl working in finance to get a customer out the door quicker. Other then that, this dealer is fantastic.

Adviser was attentive to the details and provided a loaner for my convenience. Thank you!

Medi was great. We had to wait a bit as they were very busy, but everyone we worked with through the transaction was professional and accommodating. Would recommend.

Buying my 1st BMW and from Arlington was the best experience I ever had at a car dealership the gentleman that work there was amazing thank you all for GOOD CUSTOMER SERVICE GOD BLESS

Liz and her staff did a great job on assisting me with my vehicle.

Easy transaction, it was easy in and easy out! I would use them again!! Antares made it an easy experience.

Great service. Rachel went above and beyond to not only get my car fixed but to get it back to me. I just purchased the car from another dealer but all my service work will be with BMW of Arlington. Thanks again for the great service.

The Customer Service was great. Sean was very through and attentive to my needs. I normally go to BMW Grapevine which also has wonderful service however I was well pleased with my vist at the BMW of Arlington it will now be where I seek future services.

Service was quick, handled with proficiency. ERIC RANCHER was our service Mgr at Cadillac. When I found out he had joined BMW, I knew where my car would be serviced, from this point forward. Erick told me what to expect, I drove in, gave him my keys and left. He told me 1 and 1/2 hours. I came back and exactly when he committed to be done, he was. I can tell you that my experience with BMW was great, because of Ericks care and concern for me and my needs. I have had my car for 3 years and over that time,frame, I have found him to be trustworthy and genuinely committed to providing EXCELLENT customer service. I am a very happy customer and will remain so, as long as I know I can call Erick for my car repair needs.Thank you Erick and thank you BMW for having the good sense to snag a real gem!!

Excellent customer service for our first time buying at BMW. The process was quick and easy and we were in and out within a couple hours. I would recommend BMW Arlington to anyone in the market.David Phan

Everyone takes very good care of you here!!!! Highly recommended

Will not be back to this location. Walked in and it’s my first time to this location. Was not even acknowledge, or even greeted. Finally got help. Had an appointment at 4:00 for an oil change. It took 2 hours. I had to keep checking in to see if my car was ready. Not a great experience.

Had a radiator hose leak took it in the morning and had it back that evening Rachelle Barney took care of me and stayed on top of the job until it was completed, I was actually able to speak to the service technician that was going to do the work to go over my concerns and update me onwhat needed to be done and recommended, reasonable price excellent service

Thank you Jesse for your good service in prompt communication and recommendations.

Wonderful experience and very friendly workers there most especially Jesse

There was not a negative 5, if there was I would choose it. I usually read reviews prior to patronizing, however I failed to do so and it cost me!!! This place is a complete joke. They provided me an inspection report with $11k worth of work for a 2009 X5 that came in for a coolant leak. I am aware that this is a male dominated field and when they see women $$$ and running game is the intent. After I agreed to get $4k worth of their recommendations, and going over the report thoroughly with the service advisor the absolute worst happened. I pick up and pay for my vehicle, drive 2 blocks and turn back around because of the loud clonking noise. At that point the service advisor was tells me that you declined service for the struts and mounts. I told him struts and mounts werent mentioned nor were they on the report. he went back and forth with me to insist they were. When I asked hime to pull the report-he no longer had access to it (a report he emailed to me). I was able to retrieve the original and it was not listed. So after paying $4200, they now wanted me to pay $2400 additional for something they did not include originially. the service played words games, discount games, Suggested that I file a claim with my insurance. No integrity, no accountability, no decency, and no respect. I was so upset and disappointed, the only way that I was able to walk out of there with peace is that my trust and faith is greater than the employees that were humored by the fact I was upset and knew I had been played by them and could not do anything about it. Sure, they got over on me and I am sure plenty of others. However, they lost one for sure! I have maintained the service on my vehicle ( as costly as it is). I will NEVER buy BMW again. Not because I dont like the appearance or the drive of the car, but because when dealing with the service departments at BMW dealership it has been nothing less then draining, frustrating, and humiliating (they really think you are buying the bs theyre serving).I thought about voicing my complaints and concerns to upper managers and directors- but it is the culture within the service department and its consistent. I had no fight in me after paying $4200 and trying to reason with a service manager that clearly have 2 cents. If you have the money, energy, patience and time to entertain this level of foolery and customer service have at it. If you are someone the expects honesty and value good customer service this will not be a good fit for you. My fault for thinking that I could trust my car at this place. Just dont do it. I have been asked so many times how do I like my BMW-and I have been honest about my experiences when it comes service-this one is my last.#becareful #proceedwithcaution #crooksalldaylongggg

First of all we was misled by the Salesperson who was absolutely horrible! her name was Chelsea and she was absolutely horrible! very unprofessional! She was to be Our eyes Because we Was online Shopping she was not she was N9t At all the car itself was not describe like it was describe by Chelsea at all she lied and said it was in mint condition and it wasnt it had a debt it was not described as she said it was she wasnt very unprofessional please do not deal with this person at all or this dealership online The process was long. we were already approved and had the payment READY and if the General Manager knowing all the problems we went through at his dealership and not responded back to us not to say he apologize for his dealership poor professionalism about our experience that would be a lie. because he knew everything that went on. Its his dealership and if you dont know then thats pitiful. whatever you do if you can avoid this dealership. by any means please do and the only nice part and professional attitude was Salesman Trent cousins. so ask for him. if you do happened to deal with this ridiculous dealership.

Thank you so much guys are awesome. Great service !

BMW of Arlington made my recent lease experience a very positive one. From sales to business office to delivery. Speaking of delivery Andeas Arapis is indeed a BMW Genies. He thoroughly explained every little feature and benefit of the car, and helped set them to my preference. He patently answered all my questions and proved to be a customer-centric individual. Thank you to the entire team!

Erick Rancher started this great experience. He remember me as I walked in the door.. I am truly impressed with the five star service. Exceeding my expectations. I will not only be back for my service I will spread the word to my friends.

My car buying experience was great and when I get m next Bmw I will buy from here.

Although they do not charge for a diagnostic test, they do not have same day rentals. The advisors are sometimes hard to get in touch with even via text which seems to he thier perfferd method of contact even if its not yours. I left a message for the manager to call back early in the day (10am). Im still waiting for that call even though Ive already picked up my vehicle (after 6). I did not receive a vehicle point inspection until after I picked up my car. Normally this is a paper that is handed to you at pickup or at the very least email to you and addresses every part of the vehicle not just the tires . It was nice that it was a video but they only addressed my tires which were replaced less than 2 months ago so I know theyre in good shape although theres a nail in the back tire that they missed. Very disappointed in the inspection. It should have dressed everything not just my tires and if youre going to address just the tires you shouldnt miss a nail that is clearly visible.

We enjoyed working with Terry our sales person. He worked with us to help get this deal completed for my sons first car. The financing department was very good to work with as well. I think it was the best experience I have had buying a car at a dealership.

I literally was I and out. This was not a all day process. The selection was bomb and I’m happy , happy. Plus my sales lady birthday was a day after mine.

I would recommend this dealership for purchase of your next BMW. The sales advisor and staff are nice and helpful. There was a misunderstanding on one of the features, but the sales staff tried their best to explain. Overall I had good purchase experience of my 2021 BMW X3 here.

I went in recently to get my car serviced..Jesse my service rep did a great job from when I dropped my car off to when I picked it up. He set me up an Uber in time for me to get to work and sent one to pick me up when my car was complete. He answered all my questions I had pertaining to my car maintenance request.

Great service but took over a month and 1/2 to finally schedule service. Patience is a must during these times.

My battery was changed and a new light switch was installed. Everything looked great until I got into my car to go home. The drivers side window would not close. It stuck out of its track. I called the service desk and told them what happened. I have another appointment Tuesday. This issue has never occurred before.

Amazing customer service!! Mo and Nick went above and beyond throughout the entire experience, and we are truly grateful! We highly recommend BMW of Arlington!

BMW Arlington sent an email promotion in the middle of a show storm. The roads in my neighborhood took longer the thaw out to made them safe to drive on. I contacted the service department to ask if they would honor the promotion for another day, and I was told, Well be here until 3p. As if the roads were magically going to be OK. So much for the safety and well-being of your customers. Its bad enough you take your car for regular service and then somehow, EVERY TIME, they come back to you with with a list of mysterious issues with your car totaling more than $3K. Well, no thanks!!!!!

Kept me up to date the whole time. Gave me options on returning to have other items fixed since I was on a schedule. Very clean and super nice staff!