I would leave zero stars if I could. This was absolutely the worst car servicing experience of my life.To start, our 2020 Highlander broke down in June, only nine months after purchasing it. My husband was overseas on military duty, and my children and I were stranded on the side of a busy highway for two hours in 90-degree heat, waiting for Toyota Roadside Assistance to arrive. The car had multiple lights on, including check engine, low fuel, and secondary collision, brake system malfunction.The worst part was the experience at the dealer, however. They told me my car had a complicated issue that required the expertise of a specialist, who wouldnt be in until the following day. When I stopped to pick up the rental vehicle, two salesmen approached me asking what I was in for, and when I said, My eight-month old Toyota broke down, they didnt even express sympathy but rather handed me business cards trying to convince me to sell it. Absolutely despicable.In addition, they did not keep me updated at all on the status of my car; I constantly had to call to get an update. An automated text message system alerted me to text my questions, but every time I did, I received text messages not answering my questions, but rather encouraging me to sell my car.When I finally did get my car back three days later, I was told the problem was simply that I was OUT OF GAS. It required a specialist and three days to diagnose that?! Prior to the vehicle breaking down, I never had a low fuel light come on or noticed the vehicle was low on fuel.Meanwhile, we learned a month later while doing routine maintenance at another dealer (because I will never do business with Koons again) that Toyota had a recall on 2020 Highlanders due to a fuel system problem. The dealer notified us that this recall is no doubt what caused our car to break down.Knowing that, we felt we were due a refund of $170 for the fees from the car breakdown the previous month. But when we called Koons requesting the refund, they refused. Corporate Toyota was of no help to us, either.I will never do business with Koons Toyota again. Ill also never buy a Toyota ever again. Id unload our current Highlander if cars were not so difficult or expensive to purchase during the pandemic. Do your business elsewhere!

A Excellent attention to be honest I felt super confidential and it was the second auto with Don Federico.I would recommend 100% so so kind for I would feel comfortable purchasing you’re not like the sellers that force you to buy their products and you give space to your clients I am well satisfied with my purchase and with the person who attended me and I definitely will buy another,,,,🔥🔥✍🏽✍🏽✍🏽👏🏼👏🏼💪🏽👌🏽

Wonderful experience. Was in and out in 5 mins to replace key battery, very reasonable pricing as well. Thanks for the efficient and friendly service. Will be back!

Dave Rothschild in sales was incredibly personable and responsive to all my questions when purchasing my new RAV4 Hybrid! Also, their business manager Ermek Anarbek was extremely thorough and got me the best deal possible. I would highly recommend Koons Arlington Toyota if youre in the market for a new or used vehicle!

Mr Federico was excellent and provided me a great service and I will recommend this Toyota dealership to anyone. Federico showed at all times kindness, dedication and professionalism.

Ill start with the excellent customer service and patience I experienced dealing with Koons Arlington Toyota. The salesman (Alex Hobson) I dealt with was patient and worked well answering all my questions since I came from Cincinnati, Ohio to this dealership for my specific vehicle. Even though I has prearranged my financing I was fortunate to obtain better financing with Toyota thanks to James efforts. My new vehicle was prepped and ready for immediate travel. My one suggestion for this dealership would be to make the telephone number available on your website. Koons Arlington Toyota provided the highest caliber of service in my experience of buying cars over the past 40+ years. I would recommend this dealership to all my friends living in the Virginia/Maryland area.

Hands down the best customer service you can ever ask for, and also very understanding as well. Thank you so much for everything.

Excellent service. The salesman Robert was very helpful and friendly. He is very Knowledgeable & explained every option in the car with details. He was very Patient & Respectful. I always see very pleasant environment at the dealership every time I go. I like the people working there. I would love to buy again from there. Thanks

When I found myself in the unexpected situation of having to purchase a used car because my beloved 2005 Volvo XC90 was not going to pass inspection and the expense of repairing would ultimately be astronomical, I contacted David King and he was ready to help me find a used car that would work for me. I totally lucked out. He was patient, kind and understanding when he heard my plight and the kind of features I wanted when it came to what I wanted in a vehicle. After testing one car that I thought would work and didnt, he searched the database and found a 2016 Subaru Outback and offered it as an option to test drive. I drove it and thought that this would be ideal for me, and it turned out to be the right fit. Several hours later, I was the new owner and when I had to follow-up with him and the other service folks at Koons a few days later, they came through for me and I can proudly say that I made the right decision by going to Koons and having David as my salesman.

I came to Koons service department to get my 5000 miles service for my practically new Toyota. After the service was completed I found my car parked with engine running on the parking lot (!!!!) about 30 mins after they messaged me the service was completed. After I opened the car door, there was what appeared to be a grease/oil stain on driver’s seat and a black greasy thumbprint right above the driver’s car door. Seriously! I went and got their manager Mario and he asked me to come back to get that stain removed. I would have to take time off work again to come back to fix their issues! After I got back during the week I asked him to give my car a wash and he said he’ll try. After 5 minutes Mario was back and handed me my keys saying the stain was removed and the print was wiped off. So if it takes 5 minutes, then could he do it the first time around so I didn’t have to come back?! Frankly, I felt that my exchanges with Mario were passive aggressive and he was treating me as a complainer, not as an upset customer with a clearly valid concern. The way I see it, I gave these guys my practically new car in great shape so please have the decency to return it to me in the same condition and don’t tell me “IF my guys did it, I’ll take care of it.” I’m not here to argue, just trying to take care of my car.To sum things up: I just moved to DC area with my car and was looking for a nice Toyota dealership going forward. Frankly, this one won’t be it! Customer service here is nonexistent and I can only imagine how their service department “fixes” cars if they are so sloppy!

Nearly 2 years later, were still receiving warranty calls multiple times a day from third parties that clearly bought information from this dealer. I finally filed an FCC complaint (case number 5044701) this morning. We declined warranty coverage for a used vehicle but did not know we would be spam called for years as a result. We sincerely hope this business practice ceases as its a genuine nuisance.

This is an updated review. After the initial feedback, Koon Arlington Toyota management promptly followed up to correct their scheduling problem and sent a valet to pick up my car. Since then, theyve been keeping me updated via emails, text messages and phone calls. Im glad they take customer satisfaction seriously.The following is my original review:Koons Arlington Toyota failed to show up for a scheduled safety recall service TWICE!I made an appointment with them twice: first in May, and then in August. In both instances, anticipating the scheduled valet pick-up, I had to change my plans and work schedule. On the scheduled dates and times, I waited without leaving the house all morning, but no one came to pick up the car. Not once, but on two occasions.From other reviews, it seems like Im not the only one experiencing the same problem. Koons Arlington Toyota needs to improve its scheduling. Systemically failing to honor customer appointments will lose customer trust, and it may affect Koons Arlington Toyota reputation.NOTE: This negative review (or constructive criticism) is for Koons Arlington Toyota service department. Their sales department is stellar. Ive bought two cars from them, and I have always been very happy with their competitive offers and superb customer service.

Had an appointment to get my vehicle picked up today at 0930 on 7/23/2021. I called yesterday just to confirm my appointment and told me Im all set (which they were suppose to call me prior before service day). Well It is now 1045, I called them and said it was not put into the system. Theyre going to get my 4runner now, will update if anything was done right or wrong during this process.UPDATE: @1835 7/23/2021They called me stating that the under panel threads are broken and cannot put the panel under belly. They were going to return the truck to me today but I declined so theyre able to fix it and they dont have to drive back and forth to my house to drop the truck off. I asked for a loaner which they dont have anything available at the moment. Hopefully theyll have one for me tomorrow because they are close on Sunday.Got my truck back after fixing the under belly panel. Gave me a rental. Only took a day for them to fix. Called Chelsea Johnson since the issue started on 7/23 and left her a voicemail. Never got a response back.

I was very impressed by mr Juan Carlos customer relationship. Also, I wanted to use this opportunity to thank him for the Toyota Camry Hybrid that he found for me, and he got it at the perfect time. Moreover, I really appreciate everyone at Arlington Koons Va.

Highly recommend working with Henry Nguyen if youre looking for a great experience and a CPO vehicle. He is personable, knowledgeable, and a takes a great consultative approach throughout the process. We worked with the General Sales Manager to get the trade-in value and vehicle price and he even helped me move things over from my old car to my new 2020 4Runner TRD Off-Road Premium.

Federico actually sold us a Camry Hybrid in 2017 and when we went back to Koons Arlington to check out the trade in opportunity, we went straight to Federico. He was extremely helpful, informative and communicative, not to mention persistent. We were not sure we were going to go forward, but he worked with us and the dealer staff to reach a mutually agreeable deal, and then followed through to ensure everything was completed and satisfactory. If we need another car, well go back to Federico!

Overall a pretty decent car-buying experience. Only real complaint is that they kept me waiting for several hours to meet with financing. But I left with a car I love at a price that was agreeable!

David was amazing to work with and we are very excited about our new vehicle!

Had such a great experience. They brought the car I was interested in to me for a test drive, and we did the rest via text or virtual. It was such an easy process. And they gave me a great deal on my trade in. I’ve bought two cars from them and will be back again. Ilya helped us this time and was so great to work with. I highly recommend!

Juan Carlos was so kind and helpful in every way possible! Id absolutely give him 5 starts for his service. The reason why Im giving 4 stars is because I think I overpaid for the car, but that is something Juan Carlos had no control over, as the price was set by the dealership. I love my car though!

This was my second visit to Koons Toyota in Arlington. I recently traded in my Toyota Camry for a Corolla, and had a great experience. Saeed was helpful, knowledgeable, and patient throughout the process. I really appreciated the fantastic customer service. If you’re looking for a new or pre-owned vehicle, I would highly recommend Koons Toyota!!

We had a great experience at Toyota Arlington with our salesman Mr. Hassan! He answered all our questions and made the experience of purchasing a new car a smooth one. I am really happy with my new 2021 Rav4!

Had the most amazing experience with Koons. My intention was to get a used vehicle but when the mileage prevented me from getting the car I wanted, the agent helped me find a new car that fit my needs. Federico is awesome and knowledgeable. The process was smooth and fast I was done within 3 hours (WOWZERS!). I also like that it’s paperless walked out with a flash drive instead of a textbook of paper.

Cynthia Seda in the service department was excellent!! It was really above and beyond the call of duty. We bought a used Corolla at Koons Toyota at Arlington in June 2021.. The car had a few technical issues that needed to addressed after we bought It. Cynthia made sure the service was provided and parts were replaced to our satisfaction. It’s not everyday that one gets such outstanding customer service.

Would rate zero stars if possible. Scheduled a concierge pickup of my vehicle for 9:30 AM two days in advance. Got text message confirming schedule. The morning of, no one ever showed at appointed time and two hour window after. Called up dealership, was told the valet would contact me. An hour later, no call still. Called dealership again, they said there was no record of my appointment. Was told would have to wait until Monday to schedule something new. Horrible communication, lost my reservation, lied to me multiple times and wasted many hours of my day. Will never use this dealer again.

Terrible service attitude toward customer! Not coming back any more.

Federico was extremely helpful and professional. Thank you so much for being patient with us through this process. We walked away with our first brand new car! Huge kudos to Federico and highly recommend him to anyone!

Found a good priced vehicle online, a hybrid, and received a call within minutes to come for a test drive and to learn more about the vehicle. Staff is very responsive and pricing is very honest, no hidden fees and they are rather upfront about how they price the vehicle. We also were not in the dealership all day long so we had time to go to dinner and more, they moved us right along once we made a decision and did not push us to hard to purchase any add-ons they offered if we did not want to. Recommend them if you are in need of a good car [get a hybrid :) ] and good service.

Hands down Robert Inzitari is the best salesman in the area. He is very professional, knowledgeable and provides great customer service. I would definitely recommend his services to anyone interested in buying a car.

I had a good experience purchasing from Koons Arlington Toyota. When the 2021 cars were sold out, I was able to put down a deposit to reserve a 2022. When my car arrived, one of the sales managers and my salesperson informed me it had arrived. Saeed (my salesperson) even sent me a photo of the car still on the trailer and a video they made of my car! Truly thoughtful, above and beyond! The sales manager and Saeed were both helpful with all my questions. Overall I had a good experience here.

This shop charged me almost $500 for a repair that shouldve cost around $100. My car didnt pass an emissions test at another shop but they told me the problem was the OBD connector. I brought my car in and they performed diagnostics but couldnt locate the problem. Kept my car for over a week because their master mechanic was on vacation. Meanwhile their inexperienced mechanic did all kinds of unnecessary testing of sensors and couldnt locate the fault. When the master mechanic came back he located the fault which was the OBD connector had a loose pin. Which was the diagnosis I presented them when I first brought my car in!!! Then, several weeks after they gave me a receipt stamped paid they are now harassing me for non payment because they cant find their copy of the receipt and are threatening me with legal action. My advice is to avoid this dealer. They are are incompetent, rude and dishonest. They are also not BBB accredited.Update: 26 Aug, 2021. I communicated with Walter, the GM, and we were able to resolve the matter.

Ilyas was awesome.From the beginning of our encounter he was extremely friendly and impressively knowledgeable.They did not have the vehicle I was looking for in stock, but as soon as it arrived, Ilyas contacted me directly and we were able to make it happen.I would definitely do business with Koons again.

This the second car I have purchased from Koons Toyota Arlington and I must say they are the best. Robert was great to work with both times, he is very accommodating, quick and efficient. If you’re looking for great customer service Koons Toyota Arlington is definitely the place to spend your money. Oh let’s not forget the deals are the cherry on top.

I bring my 2020 toyota corolla to this dealer for service and maintenance and they are simply the best.Oscar,Mario and everyone are always ready to help and answer questions that one may have.Keep up the good work guys! And thank you for keeping my car running like a champ.

Federico Cura was our POC at this dealership, and he assisted us so well in purchasing a vehicle. Truly went above and beyond as we had follow-up questions, offering fantastic customer service even long after we had concluded out purchase with him. Highly recommend. Im a grateful customer.

Omari and the team represents among the highest levels of customer service that I have experienced. The Finance Manager Oleg was very helpful and answered all my questions concerning my new car. I believe they had my best interest at heart and found the best coverage for me at a good price...Thanks to you all and keep up the good work

Great efficient service! I love my new car-thank you.

Good experience at this dealership. Oleg who handled financing was very knowledgeable and flexible, ensuring I had the best deal within my circumstances. All staff were patient with me and answered all my questions. Thank you!

Dave was very personable and helpful. I felt like he treated us like we were friends. Very respectful to my wife, who will be the primary driver, even though we did not tell him so much. I will recommend Koons and Dave to anyone looking for a positive car purchasing experience.

Great place! Everything went super smooth over the phone and even better in person! Will definitely do business with them in the future. The staff were all so friendly and helpful. They are great to do business with. My 17 year old son is super happy with his new Jetta ❤️

Dave Rothschild answered all my questions about buying a new Prius and left me with little doubt that I was making the right decision. He walked me through with what seemed (to me) to be a complicated process: buying a car in Virginia as a D.C. resident. Maybe it really is complicated, but thanks to Daves expertise and professionalism, it seemed really easy. Im looking forward to working with him to keep up my car over the years to come.

Federico was very professional and went the extra mile to help us understand out new vehicle. Gracias, Federico!

Very poor customer service for vehicle repairs. Ill pay less somewhere else for better customer service. 8:30 appointment was bumped 4 hours without any warning. Wouldnt be a big deal if I hadnt verified the appointment time the day before because Im from out of town.The rep I was assigned was very difficult to get in contact with, and was unable to figure out how to attach the invoice to an email.

I’ve had Audis and I have had Mercedes and nothing compares to the white glove treatment that we received at Koons Arlington. In particular, I’d like to highlight Ilya. What a professional! So thoughtful, excellent communication, collaborated with the rest of the Koons staff, bespoke service! Loved dealing with him. Also very helpful and professional was Andrei. Koons Arlington far surpassed any expectations we had.

I ve purchased several cars over the years and this time I bought from Federico here. It was the smoothest, best car buying experience ever by far. I highly recommend Federico. He a kind, patient, knowledgeable and professional.

Just bought a car here 2 months ago which seemed like an okay experience but turned out to be a nightmare. I was told within in 30 days would have my tags and registration. 30 days pass, my temp tag is expired and no one even contacted me to tell me what was happening. That is just my one main complaint with the whole ordeal.

We had a very good experience buying a new car at Koons Toyota. Dave Rothschild was our sales rep and he was very knowledgeable about the strengths of different vehicles we were considering, including those from other manufacturers. We didnt feel any pressure in making decisions on models or options. I highly recommend Dave and the dealership.

The staff is honest and keeps their word I drove from Harrisonburg to pick up a vehicle and they honored everything we discussed over the phone without any hidden BS

She sounded honest and reliable and I felt trusting in her. And shes friendly and very pleasant. Not a pushy salesperson. Not threatening.And she worked hard during the sales process and negotiation.

Had an excellent experience buying a used Toyota Camry Hybrid here!! My salesman was Mathias and he was friendly & easy to talk to! They also cleaned up the car well and put new floor mats in. I live about one hour away, but couldn’t pass up this great deal!

Salesperson was professional, attentive, and knowledgable about the vehicle I was interested in. I wouldve given five stars, but they did not have enough finance people on hand to make the buying process quicker. I dont know whether thats the norm, or just my experience that day.

The service department at this place is the worse you can imagine. I was told to come in when I called to explain I need tire serviced due to a nail. I was told to come in and when I showed up they said they have no appointments available. The service advisors are plain rude. People here are the sweetest when it comes to selling the car along with the warranties but show true colors when you actually need the service you’re paying for. This isn’t my first instance at this place, I have been here many times and been treated badly by the service people.Never coming back here again!

UPDATE: My transmission shop spent a day and half trying to find something, anything wrong with my Koons doomed transmission. Their shop has a collection of maybe two dozen automobiles parked around the property, not a single one for sale... all simply having their transmissions worked on. At no charge I might add; from their website, Free, professional advice from experienced techs that care about their reputation. They determined there is NOTHING wrong with it. They could find nothing to repair nor charge me for. No amount of transmission work would resolve my issue, pursuing with my mechanic. Im going to go two stars now, benefit of the doubt.ORIGINAL POST: Jury is still out. I was as pleasantly deliberate as I could be in setting expectations for this service event. If IF my transmission, the reason for my dealership service department visit, in fact requires replacement ($6K estimate) and my recently changed coolant and brake fluid are in fact dirty, I will be more delighted in my $155 investment. If not, the degree of disappointment will vary with how wrong they got it.

Fantastic service! Highly recommend Koons for your next vehicle. Traded in my car for a new one and it was a smooth process with no surprises. Shout-out to David Rothschild; if youre looking for a friendly salesperson definitely ask for him.Only downside is the teeny tiny parking lot. Limited spots available and its hard to get in and out of. Minor inconvenience, but be aware.

Christy made our trade in process easy. Very attentive throughout the process. Highly recommend asking for her!

The sales team is great. I would especially like to note the work of Oleg and Ilya, who made the purchase of my car fantastically simple and enjoyable. Everything was very well explained and shown, and also carried out test drives on several cars and explained what the difference is in the cars, told in detail about the features of each selected and tested car. The guys know their stuff very well. I am very grateful to these guys for their help, professionalism and courtesy. Many thanks.

I didnt know if I wanted a Pilot, Explorer or a Highlander and Alex made sure that I had a great test drive and really got to know the Highlander. He was very knowledgeable with the Highlanders functions, much better than the sales guys from the other two dealerships. Once I selected the Highlander as the car that I wanted, he worked pretty hard to find the right one for me and got it to the dealership just in time for me to do all the paperwork and drive it home. This is my second purchase of a new car from Koons Arlington Toyota, probably the last place that Ill go to buy a car ever again. They know how to do it right. They tell it how it is and then deliver, just like a good company should. Thank you, Alex, and Thank you, Koons Arlington Toyota!!!

Our sales person Eustacio, sales mgr ray and finance mgr chavan were great to us.They did an excellent job helping us with our purchase I recommend any one who is on the make to buy from Koons Arlington Toyota

Federico made the car buying experience exceptional. He was above and beyond helpful…explaining all the features. Two days after I bought Corolla, Federico helped explain features on the car that I still didn’t understandA+++ to Federico and Koons Toyota!!!

Very helpful and interesting sales staff. Easily accomplished our goal of leasing a car.

Buying a car from Hassan was the best experience I have ever had buying a car. He didnt pressure me to do anything which was a pleasant contrast to other car buying experiences. He was very knowledgeable and knew his products well. Lovely man.

Dave along with the entire Koons Arington staff went above and beyond to help find the exact Car I was looking for. Within a day Dave and the Koons staff were able to locate and deliver my Camry. I was also given a conplemtry vehicle while I waited for my car to be delivered. I am thoroughly impressed with my overall experience and would highly recommend this dealership to anyone looking for a vehicle.

This review is for the used car division. I purchased a vehicle 17 days ago. I was very excited, and happy with the service they provided. However, I have yet to receive my vehicle. I have been driving a rental car provided by Koons. They did not set realistic expectations as to when my SUV would be ready. I feel like they weren’t 100% truthful with me about how long it would take. Now I’m still waiting to get my vehicle delivered, and it’s not been easy to get updated on the status. Overall, I’m not happy with Koons Arlington and would not recommend them.

Bought a Camry XSE at Koons Arlington Toyota Milad was my sales person he is a 5 star guy care a lot listen to the needs and with his help I made it Milad is the best

I bought a pre-owned Subaru WRX STI from this dealership and my experience with Mr. Edward Justice my sales consultant and Mr. Herland Gutierrez my finance manager was amazing. They were both fast and super friendly. I enjoyed working with them and will definitely come back in the future.

Michael Blocker is an honest, personable and knowledgeable sales rep for Koons. I highly recommend him and will buy other cars from him. He made the car buying process endurable - not his fault that it takes 4 hours to buy a car. The rest of team is helpful and knowledgeable as well. It would be great if there could be a way to speed up the sales process.

They are an amazing team. We were moving from Poland and were not going to have a car for a while. We had already been thinking about owning a car so we did some online shopping and they had everything pre done so when we showed up at the airport we dropped out bags at the hotel and went straight over to pick up the car. Talk about jet lag but they had everything ready and the process was so smooth. I cant thank the whole Koons team enough for all of their help.

Dealership is very friendly and understanding. Prompt response and wants to ensure you have a great experience. Small simple store with out a huge amount of customers waiting for assistance. Pleased with my experience and purchase.

Christy and I worked together to find a car at a price point I felt comfortable with. I was not excited about having to get a car, but walked away thrilled with my choice! All thanks to Christy’s listening and understanding my needs. Would work with Koons again!

I had a great experience purchasing my car in Koons Arlington Toyota with the professional help from my sales Mr. Milad Hajebi. Milad has been extremely patient with my requirements in finding the car that suits me the best. He was also very responsive and thoughtful during the process, which makes a huge difference as compared with many other sales in other shops (not to say others are not good, just Milad is so much better!). When it comes to the paperwork and finance, the team (represented by Gian) has also been super helpful and accommodative with my requests. They just simply made the process easy and efficient. I would highly recommend these gentlemens absolutely top-notch services.

I’m going to bypass my initial interaction with the dealership by focusing this review on my salesperson. Her mannerism was exceptional because she never “pushed” the sale. Rather, she was calm and collected. Even when I tired to bring up my initial experience she calmly apologized and at the end of the day got me into a car. Thank you Kate for your patience and world-class service.

Milad was ready to accommodate all of my requests and respond to any questions or concerns I had. He and the rest of the team at Koons Arlington were responsive, fast, yet thorough in processing my return lease as well as new purchase.

Very professional service. I worked with Oleg and Ilya. Both provided excellent service. Very happy with high level customer service. I recommend Koons Arlington Toyota and staff members I worked with.

I had a great experience on KOONSAUTO, and my dealer who is Saeed is patient and knowledgeable.

Christy, the rep I worked with, is great. She helped me find the right car and work through all the details. Oleg one of the managers was really helpful in explaining all the different long termMaintenance plans. For someone like me, helps a lot! Peace of mind. The team at Koons were all positive and helpful. I love my new Toyota hatchback!

This was my first and only visit to Koons: Had an 11:45 appointment and car wasn’t pulled into garage bay to be looked at until 1:45. Would have been longer had I not asked attendant why car had not been moved since I arrived at my scheduled appointment time.They also spelled my name wrong initially, and after I had given them the proper spelling. Given that they did not have the attention to detail to simply spell my name right, I popped the hood after the service to verify that they had actually accomplished the services I had paid for. They had not. Additionally, my folio never came with a status of fluids, tires, etc like it would at any other Toyota dealership.They were unapologetic and told me that I could call back 24 hours later and request a refund.Go find a different Toyota dealership to take care of your valuable car.

I came in to look at some cars and ended up buying a Corolla, Ilya helped me find exactly what I was looking for. Was extremely satisfied great customer service!

Great work and excellent Job by Christian and the rest of the staff including Master Technician I highly recommend and theyre extremely honest crew there!!!

Sales person Alex Hobson was fantastic best car buying experience so far!

Hassan and Oleg were wonderful and delightful to work with. Both are personable and treated me with respect. Oleg is knowledgeable about finances and will break down the best options for you, and Hassan breaks the car dealer stereotypes.

Dave was vert helpful. If you go to this toyota look for him

I found the whole team at Koo a to be friendly and professional! Jeffrey picked me up at my house in Maryland and transported me to Arlington to finish the sale, making everything very convenient. And all of this happened on Easter! Very happy!

The main reason I bought this car was Federico. He is professional, caring, hardworking, and ethical. It was great working with Federico and I would recommend him to anyone thinking about buying any kind of car.

Christy was very helpful and patient in answering all of my questions. Im very happy with the buying process and the car I purchased. Would highly recommend this location.

This is the second car we have purchased from Koons of Arlington. The staff from sales to finance are top notch. Very polite and professional. Cant say enough good things about them. We will be back again and again. Always give us good service and a great price. You have to check them out.

I worked with David Rothschild to purchase a new vehicle from Koons Arlington Toyota. He was extremely professional and was a pleasure to work with throughout the entire process. I would recommend this dealership and Toyota to anyone and I am a happy customer.

I got my back brakes fixed by the Arlington dealership, and I left the service department with a louder squeak. Then I took my car back several times, and they still couldn’t fix it. I was advised that the front brakes were the issue, but I got those replaced as well. After 4 months they still weren’t able to fix my brakes. They keep coming up with excuses instead of fixing the problem. I found out the brake shim pads were missing and told them about it but I was ignored. I believe this is a case of gender and race discrimination. I ended up going to another mechanic and paying extra to fix my issue when I paid koons to finish the job.

Koons Arlington Toyota was great! I was having trouble with my battery and they were so helpful on the phone and at the dealership. They were quick, efficient, and took care of my inspection sticker as well. Would recommend to anyone and will return soon.

As an executive on the go, I moved to D.C. from San Francisco during a most frenetic and stressful time to begin a journey of a lifetime and a career destination. The only major component I was missing was a new, sporty, ultra-durable and impressive vehicle. I didn’t know where to turn in a pinch. Enter Milad at Koons Arlington Toyota. Milad handled it; all of it! He was responsive, attentive and punctual. He delivered on what was the perfect for my lifestyle. I LOVE my new car, and so does everyone that sees it. Milad saved the day, and he saved me precious time. I’m a happy camper! #MiladKoons

Federico is simply the best. He’s put me in two different cars, one a lease and three years later, a purchase, somehow making the perfect car materialize in this difficult market with a great price. His customer service is just outstanding.

Great experience from beginning to end. Mathias, Ali and Alex were friendly and helpful, and I have a great car!

Great service and price. Christy was great with helping me get the Toyota I was looking for. Everything was professional, smooth, and painless. Definitely recommend this dealership.

I often use services of the Body Shop at Koons Arlington Toyota and I always leave satisfied with their service. Specifically, employees such as Christian Lobo always provides the best assistance with advising on repair and pricing. Highly recommend to check this place!

Our experience with Jeff Korn at Koons was super great. Quick, diligent, professional and quality service.We highly recommend buying a car with him if you want to have a pleasant experience.

Dropped my truck off for service I was supposed to have a tire rotation and oil change but neither were done very disappointed

I was looking for a car long time, but finally found it in Koons Arlington, Ilya was very helpful and Chavan in finance made buying first car very easy. I’m enjoying my Camry now!

Ryan helped me get into the car I wanted with ease. The staff there addressed all my concerns, they really listen, and are willing to work with you. Easiest car buying experience I’ve ever had!

Federico is best salesperson I ever met. I been to couple different dealership none of them were like him. He was super kind, knowledgable and helpful. Federico has great customer service skills. He showed me everything I need to know about the car. He gave me a great price on the car I wanted. The transaction went smoothly because of him. If anyone ever go to this Toyota I would recommend Federico.

An amazing experience!!!VERY professional!!!Polite lovely staff in the service area. Everyone explained what was happening in the process. Nothing hidden. This was my first time in the service department in any Toyota Dealership — I won’t be going anywhere else!!! My Toyota Tacoma truck was in good hands!Thank you Jay!Thank you Mahedi!

Weve been getting our cars serviced here for 15 years. Oscar takes good care of us and keeps us apprised of any issues that need attention. We especially appreciate their new service where they pick up and return your car. Apart from a few small communication gaps, we have been happy with their service.