Our washer started rattling making noises and not draining last weekend so I scheduled a repair as soon as I could. Had to wait a week to get someone out to take a look. The rep opened the filter that I had said I already cleaned, and then ran the washer empty.I said that the issue is when there are clothes in it, that it makes a grating sound and does not drain. I began a short wash with towels in to prove that it is not working. Instead of being taken at my word, the rep said its just the noise of the water pump and then tried fear tactics to try get us to sign up for a warranty plan that would cost 650 a year which is as much as buying a new washer would cost.He charged us 99 for the diagnosis, claiming that it was working without issue, and an additional 157 for labor where none was had. He didnt even stick around to see how the load of washing did before he left and lo and behold there is still something wrong with the washer.I had to drain the washing machine yet again, and now have to run to a laundromat to address the half washed items. I am very disappointed in the service that was provided and will not be using this service ever again.

There was mix up with the address, customer service and chat agents were worthless. Technician (Anthony D.) reconnected and everything went great. I wont use the chat or call customer service again however.

Very thorough and explained what he was doing, as he was doing it.Good additional maintenance tips as well, to help keep the system running efficiently.

So repairmen are great. Cant complain about them. They can only do so much. The try real hard. My complaints are:It takes forever to get an appointment for service, often taking 2 or 3 or more weeks to schedule.When they finally get here for visit repairman usually just diagnoses the problem that day. Have never had an appliance fixed on same day. Never.After diagnosis first day they have to order parts. Parts can take forever to arrive and pray they order the correct part or your wait is even longer. Yes they blame alot of the delivery issues on the Covid pandemic but I can assure you this has been happening long before the pandemic.Then after parts arrive it often takes another week or 2 to schedule for the repair. Again, pray that the parts are correct or that they do not discover they need additional parts; if they do itll be another 2 or 3 or more weeks for a repair.I know this because my Kenmore Elite double oven has been down since May 2021 allbeit for a 2 week reprieve only to find the first repair was not correct. Been waiting for re-diagnosis and repair since end of May 2021. My Kenmore Elite Fridge/Freezer ice maker has NEVER worked correctly & has been currently down since approximately Jan 2021-it has had several attempts to fix it but repaira do not hold. And we have the master warrantly home an that says after 4 repairs we qualify for replacement. Well no repalcement or offer of one yet. Took from March to June to get tractor repaired. Best repair ever was air conditioner repairman who came today. Luckily I had all the parts needed from an April repair that they never came back to do. He used all parts & fixed the air conditioner today at initial appointment BECAUSE I had all the parts already.

Absolutely horrible company to deal with. Still waiting for our refund

They didnt take the time to diagnose my dishwashers problem, arrived late and were in a rush to get to the next customer. They did slow down enough to charge me $99 for the visit then left and my dishwasher is still broken with no diagnosis, suggestions or offers to repair. Pretty sad what has happened since Sears outsourced their repairs to A& E.

The service technician was excellent. He was professional, knowledgeable and courteous. But the prices Sears charges for repairs are exorbitant. I wont use them again because the cost is outrageous. Shame on them for charging what they do.

Our technician, Alex arrived on time, looked at my washer as I explained the problem and resolved the problem in minutes. He had to order a part which came via another A&E Appliance truck which he met here later the same afternoon. He was in and out in less than 10 minutes. Very professional as he explained to me the problem with the washer.

Sears service was very responsive to addressing our repair. They sent a technician from Ultimate Appliance Repair, He was very professional and was able to fix our dishwasher in a very short period of time. We are very satisfied with both Sears Service and Ultimate Appliance Repair.

The Tech was very professional, friendly & informative. The problem ended up being a bolt that had come off the bottom of the washer near the clutch. The labor charged just for placing the bolt back on the washer was outrageous! This service cost almost $300 & with hardly any work done. Weve used Sears for too many years to count but never again.

Your company is toooo difficult to work with.The tech was great. I have asked repeatedly to have a manager call me.I was a very long time customer.Awfu

Technician did a superb job. Showed expertise.

Sears should be ashamed of themselves. We told them upfront when we booked the service call, and again directly told the repairman when he called to estimate the time of his arrival, that the purpose of the call was to eliminate the squeak of the door of the dishwasher we had bought from Sears a couple of years ago. When the repairman arrived at our house later in the day, he told us that Sears does not fix squeaky dishwasher doors, and then charged us $89.00 for the privilege of telling us what Sears should have told us from the beginning. A complete waste of our time and money, and a total scam. Shame on you, Sears. No wonder you’re going bankrupt.

Service technician Jeff showed up on time and was very professional. Answered all my questions plus some. So far repairs are holding up. Problem I have is the labor cost. $460.00 for 1 1/2 hours of total time technician was here including the time to diagnose the problem. Rip off! 😡 I was also told that the $149 initial charge to come out would be applied to the charges if I accepted. So that means if they did that, then the charge would’ve cost $609.00. WOW! Talk about a scam. All that equivalent to $400.00 an hour ! Not to mention the refrigerator is only 4 years used and already had a compressor failure. I’m done with sears/ kenmore products.

The automated phone system is horrible. It wouldnt recognize the type of warranty I have on my dehumidifier. I had to make up something so I could talk to a representative. The technician who came out was great. He arrived on time, was efficient, and diagnosed the problem. He said I need a new dehumidifier, as the existing one is too expensive to repair. However, I have not heard anything from Sears since then, and when I call I end up on an endless hold.

When the second repairman came back the second time he broke a part on the front of the dryer, where the screw holds the cover on. The fourth and final time, the third repairman told me it should not affect the usage of the dryer or cause any rattling. I took pictures. He said the entire front part of the dryer would have to be replaced. I am not happy but I guess that is all that can be done. Unless Sears is just trying to save money or the contractor that does you work does not want to do it correctly. I give it no stars but it wont let me.

The repair to my dishwasher was a simple repair and only took the technician a minute to repair. The bottom rotary came off and he attached correctly so it would not come off again. He then took the time for me to run the dishwasher a few minutes so I would feel confident that it was fixed.

Easy to set up appointment. Technician was efficient, a good communicator and fixed our appliances on the first trip.

Took 3 months to get the oven door put on.Very unprofessional.Very difficult to get feedbackWaiting on phone hold for over 68 minutes.No invoice or receipt received. Price was unclear at all timesA very unsettling experience.Technician would not give me his name or phone number.A part was left out and he said thats what happensThe job was done in about 20 minutes, but it was merely to get hinges to fit in oven.

$100 to come out. No Problem, but after spending less than 30 minutes the guy showed me a bill for $296. Never stopped to tell me in advance what the cost would be. I can afford it, but I feel for those who cannot. Be forewarned - these guys are really really expensive and do not provide warning on their bill. Guess when your retail business is failing you have to make it up somewhere.

Sears sent Donovan from Alternative Appliance Repair and he was great!

I had to wait 3 weeks for the repair appointment. The repair men were very nice and efficient. They determined that the needed part was no longer manufactured. I was told that I would get a call from Sears within 24-48 hours regarding replacement options for my television. I have not heard from Sears 3+ days later. I have now been without my main, large-screen TV for a month. I am anxious to get this resolved.

Replaced door gasket. Did not fix the heavy frost from forming once again. Call back for service

Tech did an excellent job. Checked his work. Very thorough and friendly.

The technician was courteous, knowledgeable and efficient. He identified a hazard that should have been taken care of by another service provider. I’m happy with my Sears Appliance Master Protection Agreement. It’s been an excellent value and provides peace of mind.

Fred, Sears Dishwasher Tech was wonderful! He was on time, thorough, efficient, explained everything to me and followed-up beautifully.He was also very friendly and polite!I highly recommend their service and pricing was reasonable.Thanks Fred! Your company should be so proud to have such a great guy on their team!Kindest Regards, Hazel

Adam was on time, pleasant, efficient - identified the problem immediately, and it was fixed in no time. He showed me how to clean the drain of the dishwasher, and gave me some other tips about getting maximum good service out of it. Because I keep my Sears products under warranty there was of course no charge - a quick signature and we were done. I was very pleased with the service.

Ice maker stopped working. My technician arrived at the time he said he would be there. He was very professional, polite and diagnosed the problem quickly. Thank you so much. S. Beitzel

The technician was superb! He called first thing in the morning to let me know an approximate time frame that he would arrive at the house. He asked questions about the issue I was having and was able to stop and pick up the part he thought I would need. He was correct and he was able to resolve the issue in one visit. I would use Sears again and would certainly recommend them to anyone.

The repair ended up being more than twice the cost of what I was initially told. The repairman was here for 30 minutes (or less) and used a part that I already purchased based on a phone conversation with Sears parts. The charge for the service call was $326.00 for that 30 minutes. I was told the cost would be about $150.00. Just ridiculous! I will not call Sears appliance repair again.

I called Sears to report an apparent refrigerant leak was causing my refrigerator to stop cooling properly. I called on a Wednesday night and they set-up and appointment for the following Friday between 0800 - 1200 with Ultimate Appliance Repair. The next day I called Ultimate Appliance Repair directly to confirm. They said they could come out that afternoon. They came out, found the problem, fixed the leak, added refrigerant and Im back in business. Great job by Sears and Ultimate Appliance Repair. Thank You!

The Sears repairman properly diagnosed the problem with my GE Monogram refrigerator.

Kenmore refrigerator died in 7 years, customer service experience was not good, three different people gave different information. The local appliance repair person said that I was lucky that the kenmore lasted for 7 years without any problems. He said to stay away from Kenmore.

Sears Appliance Repairman was professional and very knowledgeable. He repaired my moms 97 washing machine, which is on warranty, not just to turn on and work; but to work as if it was new again. My mom is so happy. She also got her range serviced and it is working like new. Thank you

Our technician (unfortunately I forgot his name) was great!!! Id give more stars if I could. He knew exactly what the issue was before he even started. He was quick and very thorough. Even gave recommendations for preventing the ice from forming again..... Thank you for the best service ever!!!!

Tom was the representative who repaired my 13 year old Craftsman lawn tractor. He was very, very delightful to work with. His skills were without question and his willingness to explain things as he repaired the mower was priceless. His 40 years of experience was evident. I totally enjoyed working with and also talking to him. Thanks Tom; Ill always think kindly of you.

The appointment occurred at the very tail end of the four-hour window, which was a little frustrating. The technician was great and made the repair quickly, accurately and with professionalism. This is the second time I have used Sears and both times were successful. I will not hesitate to call them again.

First off it was a gas dryer needing repair. Its 10 years old and stopped heating. The appointment was timely and worked with my schedule. I received calls from technician and Sears about daily timing of appointment. Service was performed promptly and professionally. I was not told that more then what I requested needed to be done though an offer of home warranty was put forth again. I declined this and was not pressured in any way. I now have a dryer that works as it should and hope for another 10 years.

One star is too high. The Master Protection Agreement provided by Sears has several systemic problems. Although this is my first formal complaint, and is not meant to reflect on any individual or department - there is an inherent problem. Requests for repairs are usually handled in a professional manner and repairmen normally arrive in a designated 4 hour block. BUT here is where the problem originates in this case, if the tech is unfamiliar with the equipment, or states that if you do this it will work and it doesnt there is no way to report this situation. The number provided by Sears just puts you back into the automated system and when you finally are able to speak to a person, they cant help you because the service ticket has not been closed out. One person I talked to on this day (I talked to many) said they close the thickets at 5 PM EST another said it takes 48 hours and still another at least overnight, and this is just to initiate another work order. If you attempting to initiate a complaint about service with them they state that there is nothing they can do nor can they forward you to a supervisor. Between September 21st and 22nd I made over 7 phone calls trying to initiate my complaint and schedule someone else to repair my gas clothes dryer. I also did an on line complaint. I guess no one in management is ever made aware of or cares what is happening in the field. Today (September 26) I finally was able to reach a person who gave me a complaint reference number!On a positive note, I have been a Sears customer and have had a Protection Agreement for many years, and until this incident would highly recommend them for service.

This should be zero stars. The guy showed up close to 6pm (I lost a day of work waiting for the 8-5 appointment). When he arrived he was rude, basically refused to diagnose it, complained it was too old (it is still under a service agreement), accused us of using too much detergent (um, no. not even close to being correct), claimed the washer sounded fine to him (it sporadically wont drain, spin, cycle, etc. takes 2-3 hours to complete a sopping wet load). He said to make another appointment and left. Making another appointment wasnt even possible to do until the next day until he cleared out his service call. There was no way to contact his superior while he was here for guidance. We called and demanded a refund of our service agreement. Sears is going under -- for good reason. I was a loyal customer for decades. At this point, with this kind of service, Im sorry to say they are getting what they deserve. R.I.P., Sears.

The service technician was polite and professional. It was determined that the exterior vent connected to my dryer was clogged and needed to be blown-out. I was surprised that the technician was not equipped to blow-out the vent. Now, I need to schedule another appointment to have another technician come out and blow-out my vent and pay for an additional service appointment. I understand this particular service technician is under contract to service only the dryer, however this would save customers time/money and improve the overall experience and Sears brand. I honestly dont believe it would have taken that much extra time for the service technician to blow-out the vent.--He recommended using a gas leaf blower.

Great experience. On time, professional, efficient and effective. Strongly recommend.

The two repairmen originally were called to repair a washing machine. Two days after scheduling the repair of the washing machine the dryer also stopped working. I did not put in an additional request for the dryer. Both repairmen were very kind and explained everything they were doing and what they were looking for. they were unable to repair the washing machine at an affordable price but were able to repair the dryer for $200. I was very pleased with the service. They were very thorough and cleaned up after themselves. I was very satisfied with the service and would highly recommend them.

WOW - I would not recommend using Sears for anything ever again. I chose Sears for appliance repair under the impression they would be the fastest to get the work done. After $500.00 and three weeks my washing machine has still not been fixed, and they have rescheduled my appointment without contacting me three times. I can not speak to anyone in the actual store or repair department, as they outsource ALL of their customer service.My service tech was wonderful, but I will never use Sears again. This is a bad company that does not care about their customers or prompt service. I am ashamed that I went with them instead of a local company. Never again.

Excellent service, except my second appointment. It was set for April 1 from 1 to 5, and the service man never showed, nor called to indicate he would not be coming. My next appointment was 17 days later, which created a problem, due to a lack of riding mower usage during that time.

The repairman was excellent. He was neat, polite and efficient. My washer was repaired in short order and has been working perfectly since he was here. A very fine, good worker young man.

Service man arrived on time, clean, polite, respectful, knowledgeable about equipment. Repaired dryer and gave other helpful hints on taking care of the dryer inhome. Would definitely recommend him to anone.

Technician was very knowledgeable and friendly. Did a nice job!

The technician came during the scheduled window. We both thought it was the heating element since everything else worked but no heat was coming out. He checked it, but it turned out the dryer wasnt broken. There was an issue with the circuit breaker which tripped the dryer. He tested it a few times to make sure it worked. I appreciated his honesty and not trying to sell me something I didnt need.

The technician Ben was terrific! He was not only very knowledgeable, he was extremely competent. We had two specialty parts that we thought would have to be ordered, but he took the time to do a thorough search on his service truck and found exactly what we needed to make all the repairs in one day! I cant say enough good things about him and thank you Sears for sending him my way!

Our new washing machine wasnt working before he came and it was after, but we were charged a $99 Service Fee because he said the problem was caused by a faulty outlet. After he left, I tested the outlet voltage and it was 110 vac as normal. Personally, I feel he did something to the washing machine when he opened the top, even if he didnt realize it himself. Im happy the machine is working again, unhappy about the charge. Why pay extra for a Service Contract if I still have to pay?

He was on time, courteous, and extremely thorough. He even cut my my backyard to make sure he had the adjustments correct. While I would not ever expect that, it did demonstrate that he wanted to take the time to make sure he got everything perfect.

The repairman called ahead, letting us know he would actually be early, which worked out well on a busy day.I was sorry that the repair required a major part replacement rather than a repair, but the need for the replacement was well explained, and I understand that some appliance construction requires the installation of self-contained units -- in this case, a refrigerator ice maker.The repair was done efficiently, and we are satisfied with the result.

I recently had my 14 year old Kenmore He3 washer stop working. Instead of buying a new one we decided to have it repaired, it has been an absolutely amazing washing machine that has been trouble free. We googled what the issue was an things came up that it was the door latch that was probably the culprit. Sears came out on the first visit and even though we told them what we found on Google they told us that it was some board that had to be ordered. A week later and $400 the new board did not solve the problem, again said maybe it is the door latch. Was told that it was a different board that needed to be ordered. another week later another $200 and nope that didnt work either, again maybe it s the door latch, nope this time they tell us it is the motor. Another week and another $400 and it still doesnt work. This time they fixed the door latch and it worked. Sears your Service has slipped into the abyss, your help desk and service techs on this job were clueless. Very unsatisfied and greatly disappointed.

Our repairman was excellent. He called to see if he could come early, made additional repairs that we did not even notice and performed the job in a timely manner. I am very happy with Sears and our repairman. Thanks.

Service Rep did an exceptionally good job replacing the magnetron in our microwave! Fast and efficient! (Even though I am not particularly happy with the Maytag appliance.--not his fault)

The Technician arrived when scheduled and gave a call about 10-minutes ahead of time that he was on the way.He reviewed our problem, a broken door lock, and replaced it with a new part. The work was done fast and correctly, and he tested the machine operation before he left.The technician was courteous and knowledgeable, he did a great job.Give him a 5-star rating

Hello,We were very pleased with the men who came to service our freezer. It happened to need a new ice maker, and they replaced it. Things have gone well since. They were very courteous, and thorough. We are very happy with the way it was handled. Thank you.Nancy mcClure

We have a dishwasher warranty with Sears. Repair date set. Waited almost an hour past my 11-2 service window. Tech here less than 5 mins, said he needed to place an order for a part & they would call me back to reschedule. Ten days later I contact Sears to find out what is going on. Original repair is marked as completed! Meanwhile nothing has been done to fix dishwasher! 2nd tech is scheduled to come out in 3 days. 2nd tech here yesterday, installed required part, & dishwasher is still NOT WORKING. Its been over 2 weeks since my 1st phone call to get it repaired . So frustrating . Just called Sears again--its a Friday--theyll call to reschedule for next week!!!

We were highly satisfied with our service. In addition, the friendliness and efficiency of our service rep, Lamont, enhanced the job done. Our only disappointment was two postponements. Fortunately, our oven was not inoperable in the meantime.

Great job ultimate always top notch repairs greg and dan

We had an issue with our freezer and ice machine. Freezer wasnt freezing properly and ice machine was making hollow ice and not at the same rate it should be making ice. Tech came in opened my freezer, told me it was too full and that was the problem. He proceeded to make several collect calls to sears service center to get help. 2 hours later, they determined, nothing was wrong with the freezer, charged me service charge plus $50 to clean the condenser. I cleaned out the freezer. Left just a few things inside. It still isnt working. Have to buy a new one because Im not wasting time or money to have someone else come out who wont know how to fix the problem. Will not be calling Sears again to fix my appliances again.

Arrived on time...Quick to diagnose problem. fixed with in a few minutes. Tested after part was replaced. Works like new. Tech was very polite, knowledgeable, and thoughtful with shoes, walking through my home.

This service is too expensive! The service technician was extremely friendly, competent and professional. However, a fee of about $200 to simply adjust an electronic thermostat setting and not replace anything is simply out of line. I will be avoiding this service at all costs in the future.Your technician gets 5 stars, whoever sets the policy for this service gets zero stars (but your survey will not allow me to give zero stars).

The service tech arrived on time and was very courteous. The whole experience was very good. Notifications were made the day before, the morning of, and as the tech arrived. Everything was explained clearly. The costs involved were reasonable also.

Service was Excellent! Mike came right on time and only took about 15-20 minutes to identify the problem and get it fixed. No time abuse with this service person! Cost to repair was about 1/4 the cost of a new set of laundry appliances and I hated to get rid of the set that Ive been using for a long time-- like a great best friend.My dryer is working perfectly again and Im finishing up my last laundry load right now as we speak.Thank you!

Could not have been much better! Easy to schedule on line, service tech came out the next day, fixed my dishwasher right on time. One of the best service experience I have ever had!

Very impressed with his knowledge of the Refrigerator. He was on time and very professional.

I called for service relating to a burner on my glass top stove not working properly. I relayed the problem clearly that the burner was not working. When the tech arrived he confirmed the burner was not working and needed to be replaced but did not have a replacement. I waited 3 weeks for the appointment and now Im waiting for a part to be ordered. How do you not have the part with when it was already diagnosed over the phone that it was bad? Now I will have to take off another day of work because common sense does seem to exist at least with this service call.Fast forward a month and find out the part was never ordered. The service didnt get the model # or S/N so he could order the right part. What happened was my order was considered solved (how?). No part ordered and no return call or email asking for the information to get the right part. Another appointment has been set. I was very persistent that the technician bring the part or it will be a wasted trip. Lets see if they can get it right this time.To finish this story another tech had to come out and get the model # of the stove so they could order the part. They cant bring the part with them and when sears sells you a stove and you purchase a service contract the model # is not stored in any database. The part got ordered and we finally received in late January 2018. I have been a loyal Sears customer since 1985 and have lost all confidence in this company. 4 months to replace a burner on a stove.To the sears representative, your post meant nothing. It appears the post from you is only to make it look like sears is listening. This was a canned response, the service did not improve. Very sad, this used to be the best company

Our repair man Dan was awesome. He came he communicated with us and responded.The people answering the phone need to work with Dan to learn about customer service. The could not track anything and when asked questions that were not on a script they could not answer.

5 stars for the service technician who came twice and made the repairs the first guy missed . 3 stars for the first guy. Zero stars for the Customer Service department. 7 out of 8 of them struggle with English and just want to get rid of you; they repeat the same stock phrases and disconnect you. I did call eight times. This why Sears is going down the toilet.

The repairman quickly identified the problem with my lawn tractor. He had the skills to repair it, and brought the right tools and parts with him. It works fine now! Highly recommended...

Was not advised that the part was a refurbished part used to replace the old one.the cost of the tech coming out to the home was subtracted from the repair as advised when I made the appointment.I spoke to several representatives that were not clear in their speaking and did not understand what I was explaining to them.My concerns were transferred to several representatives who could not resolve the issue or could not direct me to the right person to assist me.

No part, no appointment, no notice. Sears Repair Services are broken!

Overall outstanding service! The repair technician was extremely professional, very informative and on-time. We are very pleased with the support from Sears. Our extended warranty saved us money,V/rSid

The technician arrived on time. He spent time trying to find the reason for my problem. He was very courteous and explained everything he had done. Unfortunately, he couldnt find a problem as everything was working. However, he took it completely apart and cleaned it. But after a few days, the problem occurred again. He was the second technician to look at my dehumidifier. The problem is elusive.

The service technician was professional and very helpful.This is my second call to Sears for service on unrelated products.My impression is that they employ knowledgeable, seasoned technicians that know what theyre doing and will fix your problem on the first visit.

Not happy, the first technician was supposed to be here on a Friday and never showed claiming I was not home. I work from home...... I called the number at the bottom of my conformation sheet for the appointment and the lady stated I did not have an appointment and was a total robot the entire conversation. I asked if I could give her the conformation number and she said yes then again told me I did not have an appointment scheduled. After insisting I had an appointment and asking how could I have a conformation number ? She finally told me I did have an appointment and she finally told me the technician was as my house and I was not there or what ever the note stated. (again. I work from home) She then told me the next available was 2 weeks out and acted like that was the greatest thing... I asked for a supervisor and she hung up on me. I called back and a man answered and was better. I ended up while on the phone with him making an appointment on the website for the following Tuesday which he could not see in his system. The second technician arrived on Tuesday at the time he stated he would and he was pleasant. Wont be calling back

We had to have the service rescheduled because they didnt have a technician available on our original appointment date. This was after they had confirmed the appointment the day before. It took about three weeks to get the second appointment. We received a call the day before, once again, to confirm our appointment between 11-2 the next day. On the day of, our technician called to say he had one appointment before us and would get to us around noon. At three, when he still hadnt shown up, I called Sears, and they didnt know what was going on, so put in a message to have the technician call us. He didnt, so I called Sears again at 6 and they had the technician call me. I couldnt understand him very well on the phone and then he hung up. He eventually came at 7, seven hours late, right when we were having dinner. He quickly put the new freezer door on and left me to finish peeling off the plastic coating and to get rid of all the trash so he wouldnt get a parking ticket. This whole process was a mess and I will not purchase appliances from Sears again.

Service Technician arrived promptly during my appointment window and was very professional and knowledgeable. The only negative I experienced in the whole process was that I had to wait almost four weeks for an appointment. The tech said it was because he is the only tech for five counties. Sears needs to hire more technicians.

The technician, Fred, was great! A stellar craftsman, knowledgeable, likeable, and clearly able to take care of any issue with my lawn tractor. If I ever need help again, I want Fred to do the servicing!

Work was done very professionally. Service man was very pleasant and full of information. They were slow in responding to the repair request.

Jay was very friendly, and thorough in completing the service onour freezer. He was knowledgeable and completed the repair promptly.

I was able to schedule a repair on the day of my choosing, and the technician was prompt, calling 15 minutes ahead. He found that two springs were broken on my 8-year old Fisher-Paykel dish drawer. He didnt have parts (not surprising) and ordered them to be mailed to our home. Another technician, equally prompt and friendly, came after the parts arrived and fixed the appliance. I was so impressed, I bought the whole-home warranty, as all our appliances are 8 years old.

This service was an annual maintenance service. The technician was professional, polite, and time efficient. The appointment was kept within the scheduled time and a telephone notice was given that the tech was on his way. Very satisfied!

This repair was a nightmare from the get-go. It was difficult to get a service date for at least two weeks. The technician who was supposed to come sustained an injury on the call prior so we had to reschedule. On the rescheduled appointment, he diagnosed the problem but didnt have the part so it had to be ordered. Normally this would not be an issue, but because it was not our primary address we requested it be sent our home address, which is 85 miles away. When we didnt receive it within a week, I called and was told it had been delivered to the service address several days prior. Being that distance away, there was no way for me to know if it had, where it had been left and because of high winds, etc. whether it was still there. I was referred to the parts department and the gentleman who returned my call was extremely helpful and promised to order the part and send it to the correct address in time for the next scheduled appointment at no charge to me. Again, when I called the following week, I was told it had not been delivered and it was too late for UPS to deliver it in time, so she put me on hold to speak to them about canceling delivery and the part would come with the technician. I called again on my way there the day before delivery and was told the part had been delivered to my home address a few days before which was not the case, so she told me I needed to speak to the parts department, so she transferred me there. They told me I had to speak to repair. Does anybody there know how to do their job? One of the women I spoke to at the 800-4-MY HOME number refused to identify herself and was extremely rude and unhelpful. Thankfully when I arrived at the address, the part was still there and, by the way, the technician didnt have it either. The technician arrived on the scheduled day and was professional. The repair has been made, but as I stated before I dont live there full-time, but Ill be checking back soon to see if its working properly. The sad part is, I live 15 minutes from the parts facility and I could have picked it up myself without half the drama.

Sears repairman was very pleasant and was quite fast with his visit. I would give him a great performance rating. He would be a five star person.

The repair man was there 20 minutes and charged $400.00 labor. I will never call Sears again

Service Tech arrived on time, within the scheduled window. He had the correct parts on the truck, and was able to get my oven up and running again within 30 minutes of arrival. Pleased as always with Sears Home Repair

What was done was great. There remains issues with the controls. He will be back on 1/22 to complete job.

Technician actually called me and asked if he could arrive earlier than planned...that was an unexpected, very welcome first!!! He identified the issue quickly and fixed the problem! Impressive!!!

The repairman was promptly on time and very personable. Fixed the problem with our elliptical bike (which was minor) tightened all of the screws in various places and was done!Great job

This company has been reported to the Better Business Bureau for shoddy service, gross negligence, and overcharging customer. They never fixed our washer despite sending people three different times. They dispatched technicians with parts that didnt fit, no knowledge of what they were supposed to do and the last time they sent one guy when two were required. They charged us 3 times for the same job. They charged for a service warranty that was supposed to cover all appliances, without telling us which were actually covered. Wish there was a star lower than one. This company is no longer one that consumers can rely on nor trust.

AWFUL Experience. After scheduling the appointment on MOnday for a repair on Friday, I received multiple calls to confirm the appointment. Thirty minutes before the appointment window I received a call to reschedule. Apparently the repair person was overbooked, and the next appointment available is in another four days. The call center people were very polite, but apologizing does not make up for the fact that I used my vacation hours AFTER THEY CONFIRMED THE APPOINTMENT TWICE. I will never know if the technician is any good as I will never be calling Sears Repair again.

The repair guys were on time, professional and thorough. I was very pleased with the service I received both during and after the part was ordered. Mike and Eric were considerate to the fact that I hadnt had my washer in use in over a week and made every effort to fix it. The same part that broke a year ago needed replaced again! I was happy with the service, however, I will never buy another Sears washer or dry ever again. There is no reason why I should buy a warranty with the thought that i will need repairs every year! I am very disappointed in the Sears product.

The technician that came was excellent. They took the time to really find out what was wrong with my dishwasher. Very professional and kind. Ill definitely be calling them again for other repairs needed. Thank you for your help!

My first scheduled date of service was postponed because the person who called said there was no tech available that day. The tech showed up on time on the rescheduled day, quickly determined the problem, and it was determined that the cost of repair was nearly as much as purchasing a new washer. I decided to opt for a new appliance. I was impressed with the knowledge of the tech and have no doubt that had I opted for a repair, it would have been completed in a timely and professional manner.

Id recommend avoiding Sears Appliance Repair like the plague. I was charged $99 dollars for a 20-minute diagnosis that turned out to be incorrect. Eveyone makes mistakes, but the 1 star review is due to Sears refusing to refund the diagnostic fee.

The repair man came at the hours specified, called when he was on the way, arrived when he said,and was very professional. He was very nice and explained what he was doing. Great service!

This serviceman was the first one I could find who listened to what I said about the fact the door of my washing machine never closed correctly. He realized the door was missing screws to hold it together firmly. It took him a few screws and just a few minutes to fix it. Thank you!