While their prices are nearly impossible to beat, their service is incredibly slow with little customer focus. Its as if their employees simply dont care if the customer has a positive experience or not. We dropped our car off for an oil change. It took nearly an hour just to speak with the clerk. Walmart simply doesnt staff their Automotive Department correctly. They could sell more products if they had the staffing, but every time we go to the Automotive counter we wait for one clerk to slowly, unenthusiastically work through the line of customers. I dont recommend going to Walmart for auto service if you are pressed for time.

They wrote reviews by themselves. Richard Weber is an employee but he said that the service here is great and he gave 5 stars. Actually, he is the most rude employee.

Help me out with my tire great place

They do a good job and great service!

Amazing customer service and even better work done to my vehicle.

They wouldnt even answer the phone

Richard Weber, who is one of the employees in Ames Walmart Auto Care Center, is too rude.

I love bringing my car here for oil changes. The people are always nice. One time the area manager went and got a cart for me as I was holding my baby and didnt see them on my way in... and its also hard to beat $20 for an oil change.

It was a cold weekend and their car battery selection didnt include the one I needed.

The mechanic that does oils changes was so rude he was pressuring me to leave kept repeating “I’m not going to touch your vehicle for 3 1/2 hours” and I said I could wait. He got mad and it was so uncomfortable so I just left. I can’t trust someone with that much attitude/disrespect towards a loyal paying customer around my car no thanks.

I went in for a change of tires. Evrything was handled very professionally. The job was completed quickly. I would highly recommend this place to everyone.

The wait time was nothing special, but the price for a new battery was the best I could find. The mechanic who installed the new battery went above and beyond by finding a wiring issue I created when I installed a light bar which was causing the old battery to short out and fixed it for no extra charge. I was quite happy.

Well half way through the oil change they find out they didnt have my oil filter. They tell me I need to go buy one an comeback. So I had to walk and find a parts store In a town I didnt know. For my troubles they gave me a 2 dollar discount... even though I had to pay for my own filter which was 10 bucks. Thankfully I had nothing going on so no big deal but still worth a 1 star rating.

Nice crew was helpful but they dont have rims here and they dont offer anything more than standard tire/oil changes

No sense of urgency. Not that I was rushing, just one person never picked up their feet. Like just mosey on like when a cartoon is sad and drags. Took around 15 minutes to walk out to my car, look at tire number on door and walk back. Only looking at my tire. They were able bodied.Also, this day ->so many employees in, yet very few working on cars, so not sure what that deal is. Took over hour for two new tires when they said 30-45, please say expect much longer so the person doesnt wait. If they said 1.5 hour, I couldve left (30min s Ill stay). Counter person was nice that checked me out, and tires were mounted correctly.

Good if you need a cheap tire in a pinch..as long as you bring the wheel in yourself. Waiting for them to get to all the influx of automobiles didnt seem like a joyful wait according to the other customers. But I took a wheel off my car to have a new tire mounted and they got it done the same day within a few hours. It took a while to get someone to complete my order and it seem as if they were short staffed and overwhelmed. No one was in a hurry to make up for the short handedness though.

Turn around time was faster than quoted and they were very professional for how busy they were

Went in to get tires balanced acted as if I wasn’t in the lobby waiting at the register let another guy come pay for his stuff and walked off on me don’t know if it was because I was black but I say I will not use this place again for any service

Every time I call, they just pick up the phone and hang it right back up. I can briefly hear people talking in the background, but then they just slam the phone back down as hard as they can. The 4th time I called it just rang for 5 minutes straight before being automatically disconnected.All I wanted to do was ask if they had tires in the right size for my car

Dont waste your breathe and go there. Very rude and unfriendly I needed help and they pretty much just spat in my face....

All I needed was a new tire. As it was Labor Day, Wal Mart was the only tire center open. I called ahead of time to see if they had the tire I needed in stock and asked if I could come in sometime that afternoon. The man on the phone was very nice and said that they had what I needed in stock. He said I could come in that afternoon and that there would probably be only 1-2 vehicles ahead of me. When I showed up there were already a few people waiting and the man behind the counter seemed annoyed and exasperated. He told all of us waiting that they were already backed up 3 1/2 hours and that he was doing services himself even though he wasnt supposed to. He said he couldnt help any of us today and practically shooed us all our the door. Very rude. Especially since I called ahead and was told it would be no problem. Would not recommend. GO ANYWHERE ELSE.

I went in for them to fix a tire that was deflating. At first the man was very friendly and got me right in. I arrived at 5:30 p.m.. They told me it would take 45 minutes. Seemed a little high, but they did have one or two cars in, so I figured those must be larger repairs. I waited for two hours and forty-five minutes. People much angrier than I was were piling up in the lobby. Finally, I get my keys back and leave. They tell me they found a screw in the tire and sealed it up.The next morning, my tire had gone flat again. I went in after work, where the lobby was already filled with impatient people again, many of whom I recognized from yesterday. This time they told me they could do it in 3 hours. The employee treated me like I was lying about the failed repair. After telling them that I didnt have time to wait for three hours, or seven, based on yesterdays experience, I asked for a refund. They refused and wouldnt help me come up with a plan to get it fixed right, just telling me over and over again that they are first come first serve. I finally left. Im not willing to wait triple the estimated time for them to make simple repairs that arent even done right. Ill pay a little more at a competent tire shop.

Its walmart

Bought 4 new tires from walmart online, and have walmart tire folks installed them. In the next month, one of the tire went flat twice. Bring my car back, but they said they found nothing wrong and can do nothing about it. Cant imagine why they cant fix this slow leak. After all, they installed 4 brand new tires.

Ive had nothing but good work from these guys and gals! Every time I go there, theyre always as helpful as they can be.

No sense of urgency at all. The employees stood around mostly texting while one guy worked on the car. It was the only car in the shop almost the entire time. I was quoted about 45 min to put new tires on, which seemed long but I had the time. After nearly an hour and a half the car was finally done. This should have taken less than about half an hour.

Im really disappointed on how much they lack in product and now with all the college students back in town not much quantity in store for some basic products. Thats probably why no one wants to work at Walmart. Very unstaffed and just no so clean. I wouldnt go there during peak hours just alot of people and not enough open checkout lanes.

After waiting 2 and a half hours for them to seal ONE tire, I get in my car finally about to leave and I notice my brakes are completely shot. I coasted back into the parking lot and go inside and get one of the mechanics. He comes out and looks under my car and notices that its leaking and says that it wasnt their fault. I remind him that they were working perfect when I brought the car in and that the brakes didnt work after I got it back from them. He tells me it wasnt their fault again and tells me to call another mechanic in town to fix it. Awful service. Would not recommend them at all for anything. Waiting on a call from Car-X tomorrow morning to see how much damage Walmart caused me.

Lower if possible 4 1/2 hour wait only to be told they can not take tire off jeep...its a thing called a lug wrench the 4 way in the back seat

Actually was pretty good!! Pretty fast

Want to make an appointment with the only place that’s open on the weekend? Well it won’t be here because they won’t even accept appointments.

I got new tires online from walmart online, they had defections and when I went to return it they said that the tires are fine just to pass the 90 days of returning the tires. No trust at all, and really bad service.

Quick and good prices

Service is top notch, but be prepared for a long wait time.

Smooth

I’ve never had an issue with the customer service here. Sometimes service takes longer but not unlike any other place in town.

One person at the register. Extremely rude.

Dont ever get the life time tire rotation and balancing from them in Ames location, walk in couple time no matter at 9 in the morning or 2 in the afternoon, wait time is about 2 hours, even they only have 1 car in the lot and 3 car inside, very slow and not friendly service, I will bring business elsewhere.

They open nice and very nice and helpful!!

No customer service whatsoever. I went in at 8am on a weekday for a small service on my vehicle. I waited at the counter for over 10 minutes, even making eye contact with employees in the back, to no avail. I left and went elsewhere. For your sake, take your business somewhere else.

Very rude and unprofessional! They have no desire to wait on you as a customer and I wouldnt tell my worst enemy to go here even if they only needed new wiper blades.

Great employees, fast service!

There is a girl that works in the auto care center that is the rudest person I have ever met!!!!

Nearly 4 hours to get tires mounted. They never called me I drove back into town to find it had been done for 2 hours and no one thought to call me. If you want to waste a whole evening come here.

Worst customer service I have seen in 30 years.

Had a nail in the center of the tire and they said it couldnt be fixed without even looking at it.

It was good service and fast

I loved it.

They really are unbelievably slow as others have said. But I got my tire for 43 dollars after being quoted 110 at another auto shop across the street. Ill wait an extra hour for that.

VERY RUDE. Even, the representative hung up in the middle of the call

Helpful and easy

Very slow.