As a high status member of another chain, I was reluctant to book at the Sheraton. However, my stay was fabulous. After my previous hotel had a gas leak and I had to vacate, I booked the Sheraton and it was the best decision I could have made. The GM, Damon, and his staff are absolutely wonderful. From allowing me to check in early due to the issues at the other hotel, accommodating my room choice, and the overall helpfulness in my sightseeing questions, they are an unbeatable staff. Shout out to Brittany and especially Mason for all of the wonderful suggestions. If I ever make it back to Albuquerque, they’ve won my business forever.

They filled their spa in with rocks. As in gravel... and then put a plant on top of it. Upon arrival we were given a handful of goldfish crackers in a white paper bag. My room TV had lines running down it. I expect more considering the cost of a room. Enough said.

Real pillows and 4 of them on each bed! Service during our conference was exceptional! Weird to have the closet in the bathroom and there is a definite need for towel bars instead of art above the water closet. Thank you Sheraton Team for doing your best during these difficult times.

The room was excellent. The personal were friendly and helpful.

Just another old Albuquerque hotel in desperate need of an update! As a titanium elite member I’m sorely disappointed in this property. The carpets are filthy in the rooms, they are outdated, an inch of dust on the headboard. The service was great at the bar but come on Marriott, you got to get these places up to standards. Disappointing!

Nice hotel with great staff. Good location!

My husband and I had a great stay-cation. It felt safe and secure because only guests could use the elevators. A room key was necessary to utilize it. We ate in the lounge and the food was fantastic. Very comfortable bed and pillows!

Very disappointed. Carpet was heavily stained and soiled. A large object from someone’s nose (complete with a nose hair) was in plain view on the white dust ruffle. No free wifi and no coffee machine in room. Starbucks is available to meet your caffeine needs. Won’t be back for sure.

Nice place to stay. Nice location. Rooms and customer service was good. They have a Cornhole and a pingpong table next to the pool which was fun and we utilized it. The pool was a little small and the outside tanning area was kinda random but did the job. The fitness center has what you need to get a good workout in. Only reason why I gave it a 4 was for the fact they didnt have complimentary breakfast for being under Marriott. If they did I wasnt informed at check in. Over all was good place to stay.

Stayed the night cause I had to make a last minute trip to Albuquerque. The room I stayed in had splatters of black stuff on the wall, and restroom had splatters of some kind of white stuff across the cabinet. Air conditioner didn’t work, and I also got sick after staying here. It was very convenient that it has a restaurant, shop and bar though. Spoke with one of the managers and got 30 dollars refunded, this property is definitely not worth the price, in my opinion.

Mason & Eric provided outstanding service. While on the road, hauling moving trailer and vehicles, Mason made sure our vehicles were parked close to lobby where he and Eric made sure it could be watched all night. Mason was very friendly, caring and made sure we felt safe. We are very impressed with outstanding service.

AMAZING SERVICE but needs updating. Every employee I saw was super friendly and they graciously accommodated all of my requests. The hotel itself shows its age. Not great mattress but pillows were good. I’ve stayed here twice for an exam nearby and chose to return because I was treated incredibly well each time, the location is convenient, and even the pet room was clean.

We booked because it was reviewed for being clean. We got a double Queen bed room and the sheets hadn’t been changed at all. Somebody else’s hair was fluent throughout the disgusting sheets. They gave us a discount and we got a different room. TV setup is historic. Do not recommend this hotel. Staff was friendly. Will not be returning ever.

Hotel’s A/C is currently out… it’s been over a week and it runs 85-90 degrees inside the rooms. Titanium Platinum member and wasn’t even warned till check in. Expect better from Sheraton. Expect way better from Marriott. Hyatt and Hilton, take my money…

Nearly perfect stay. We moved from an airport hotel to this UPTOWN Sheraton for safety reasons. The location feels very safe, esp. for a first timer to ABQ. Security guards frequently monitor parking day and night. (LOVE that.) Key cards are required for elevator and room access. No microwave, but there is one near the ice machine (common area). It is a bit dirty, but its there. TERRIFIC concierge/front desk. Pools are a bit on the colder side (82 degrees) with no hot tub. Again, this hotel gets 5* for safety reasons alone. Great job, Sheraton!!!!!

Positive: The location was near shopping and restaurants. Negative: Older hotel, room felt cramped. Bathroom door and room door could not be opened at the same time. There was not a coffee bar and the minifridge was awkwardly placed in the room, free standing. Not what I expected from a Sherton.

Had a good overnight stay here. It is a bit worn and could use a full remodel. Staff was friendly and efficient.

Positive: The staff was so nice and friendly! The room was comfortable and clean. We brought our own coffee pot due to COVID most hotels are not providing them. There is a cafe in the lobby for coffee too.

Went for an event. It was clean, and space was well organized. A dependable location for an event.

This one excellent place to for overnight or 5 nights. Check it out. They have breakfast, lunch, and dinner. I am from Arlanton, Washington. Great place.

Positive: The location was perfect. The concierges were dressed to impress!... We dont see enough of that these days Negative: 1) Disappointing after getting off the elevator to find that hallway obviously needed to be vacuumed & it remained that way even as I checked out 2 days later. 2) The towels left in my room were frayed & worn out 3) Found someone elses hair was in my t

The hotel room was super clean. The front desk managers Nate & Damon were so kind & thorough explaining how to get the pool key (covid cautious) also explaining all the perks of staying there with the shops & stores being within walking distance. Pet friendly & super helpful explaining the expectations of your pet “family” member. The bar & restaurant served an amazing grilled salmon with

The room was in disrepair with towel racks hanging from the wall, the shower didn’t drain, and the curtains were broken. The maid never came so we had to ask for fresh towels and give her our trash. The restaurant took over an hour to get food. There was drag racing outside all night. The pool was freezing and young underage people were partying at the pool all day. Would not recommend. Plenty of nicer hotels on the same block.

Beautiful hotel! Pet friendly and kind staff.

Room was probably 3.5 stars but I was treated well and am giving the benefit of the doubt. The shower didnt drain well, the sliding window handle was barely hanging on with one of two screws in place, and the fridge leaked water all over the carpet. That said, the room was large and the bed was nice which is all I really care about.The staff was great and allowed me to charge my electric car for free because it was free at the time I booked. The hotel now charges $18 for use of the tesla or other charger, which I personally think is a big mistake. I could have charged up the street at the tesla charger for $9-10 and it would take 30 minutes as opposed to paying $18 my next visit and having it take 6-8 hours. Maybe the hotel has crunched the numbers and more people than I expect are willing to pay that much, but from comments Ive seen on charging apps, it seems like theyre losing would-be customers. I have 185 nights at marriott properties this year and this is the first that charged any fee, including five star resorts in Hawaii.Id recommend the opposite approach and install two more chargers in the parking lot (to not crowd the entry) and advertise them (list on websites for hotels with chargers, dedicate a page on the website) to attract electric vehicle drivers and perhaps charge a more reasonable fee of $8-10 if necessary. I used about $4.50 in electricity to charge my car so I wouldnt mind paying $8-10.

I had a meeting with the Banquet manager, Sara Wilson, to discuss a 90th birthday surprise party for my mom. She was very nice and respectful. She showed me a room where I could have the party and I was very impressed with all the information she gave me and answered my questions. Although, I have more questions to ask her once she e-mails me the cost to rent the space she showed me and a menu. She is also going to e-mail my brothers with the same information. I nor my brothers havent received any notification or information from her as of yet. Im sure Ill be hearing from her soon. All in all it was a very good meeting.

Positive: The room was great and bed soft like my one at home. Negative: Wish information like reoom service and breakfast area was in the room so you know when you can order and where to eat in the morning for breakfast.

This used to be my go to in Albuquerque. But after last visit, not anymore. Our reservation got messed up (our fault. Not the hotels) however when my wife then asked about if the upgrade (what we thought we booked) was available, the reaction & tone of the gentleman was rude & condescending enough that even the couple behind us commented!! Showers hardly got warm enough to be used. I actually was shivering and had to cut one short. But still the most comfortable beds around. Mask policy posted but not enforced.To answer the owners below. Room 803, and it was under my wifes hyphenated name of Sprouse-Mullins

Positive: Clean, comfortable, nice professional staff, convenient location and parking.

Great place! clean and good service.

Clean rooms, very covid safe. They offer some great on site services and amenities. Plus, the staff has all been so great. Exceptional customer service. We will definitely be staying here more often.

Lovely place to stay! Pet friendly ans their rooms are really nice and have a home feeling to them!

Staff was nice. Carpets in the room were disgusting. Room also had a non-clean smell.

Front desk friendly great hospitality Nate never forgot my name and always spoke to me very refreshing housekeeping polite and friendly also dog friendly had my emotional support dog no problems with him being accepted still no spa! but dont let that stop you from visiting drink prices a little pricey but good my staycation went well for the most part!

I expected more. It felt like the hotel was doing the bare minimum. There was no coffee maker in the room, only one bottle of water (other Bon Voyage locations had at least two), and when I used the lobby restroom, I had to try three sinks before I could finally wash my hands. Thankfully, the staff was really nice. We chose the hotel restaurant because of an advertised beer special, but despite the banner still being up the special wasn’t honored. The rooms are clean, but as a person who loves hotel stays I can’t say this one is on my list of faves.

We arrived very late. 1 am. Everything was closed down. Front desk clerk offered us complimentary food from the takeout window. Very generous and kind. Thank you

Positive: The quality and upscale amenities Negative: I enjoyed my stsy

The room was nice. Friendly staff. Food and drinks were available at the hotel. The little extras were nice, such as shaving cream, nail file, q-tips, cotton balls and such. However, I was quite disappointed to come to find there was no coffee maker in the room, nor was there any complimentary coffee whatsoever. Otherwise, I would say its a great hotel, that is if youre not a coffee drinker.

Nice hotel in a good location. Clean, quiet rooms.

Upscale with a safe atmosphere for everybody, friendly and diligent staff, drinks, meals and the rooms are clean and comfortable. Security and key card access and safe security boxes in your room make for a safer feeling when you have valuables with you. Or just loved ones.

I love the scenery and the art great outdoorsy type of place.

Room was great, but... for $140 a night, I wouldve expected free breakfast. Forget that! Not even free coffee!!! I am not staying here next time.

Hot tub water is a little hard for my taste.

Will not stay here again. AC in the room did not work. Was woken up at 7am from hotel construction, 8am from a dog barking, 8:30 from knocking on our door, and room service came into our room at 11am when check out isnt till noon. Only good thing about this hotel is the food. Not impressed and frankly upset that I wasted my money here.

Nice clean room, comfortable bed, and free ice cream!

So took the family to a hotel for the night to get away. So the kids can swim and I can soak in hot tub. So checked in and went to pool. Pool was great for kids but when momma and myself went to hot tub found a hot full of rocks and a planter. So had fun watch kids swim but would have been nice to know hot tub is no more.and no breakfast. Wow. Why stay here

Mason was great at check in and check out. He provided outstanding service, very friendly and great personality.

Relaxing and hassle-free. Pet friendly.

When we checked in the staff was helpful. Due to COVID guidelines we had to reserve a time slot for the pool. There was a limited amount of people allowed in the pool area. The pool was nice and larger in size than most. The room was out dated but was clean. The bed was uncomfortable not just for me but for my whole family. I ended up on the floor and finally went to sleep. The wife and kids had sore necks and backs. Our bedroom window was facing south and we could hear the traffic very well. This was our first time staying at this property and it will be the last. There are better Marriott options in Albuquerque.

Sheraton uptown allowed someone to fly a confederate flag on their property today. Shame on you!!!

First two rooms we were assigned hadnt been cleaned yet and had dirty towels and linens on the floor from previous guests. Rooms were dark and needed updating, a stark contrast to their lobby.

Positive: This hotel is 3 blocks away from the Cheesecake Factory, 2 malls and other restaurants.

2 males which are recorded Gaslighted me when I called to complain about how the driver of the uptown shetaton passenger van drives like a strung out teenager

Very clean, great staff woundeful location.

Positive: The beds we very comfortable Negative: Hallways were dirty with dishes - same doors from arrival to departure the next day

Front desk very friendly. The charging for your electric car is in an odd place, right on the columns at the front entrance. But they have a very long charger cord so you may park out of the way of hotel guests as they enter the hotel.Reason for the four stars is there was no coffee maker in the room and a countertop had what looked like dried ketchup or caramel sauce stuck on the edge. Otherwise it was a comfortable room.

Positive: Great location!

I wanted a place to crash and this is a nice Sheraton. Little dated but kept clean and great service.Rooms are comfy, simple and bigger than expected.There is lots of parking in front, and dining options within walking distance (try the Sunnyside up restaurant next door).For Marriott elites, like other properties the club lounge is closed due to covid. However this place has kept water and sodas available on the club floor. And for breakfasts, Platinums can pick up burritos, Sandwiches, or pasties with a crafted drink a the onsite Starbucks for free in the morning. Thats a nice touch.

Very very fancy. But the price is to much for what u get. Big fat goose egg.

Positive: Location, front desk staff was AWESOME! Negative: We had issues with the TV. Kept going out, issue did not get resolved! We found a biscuit under the bed! No free breakfast or at least a cup of coffee.

Excellent hotel. They accommodated me for 60 days while I was in training. The staff were very helpful and accommodating with requests. The tesla charger is right at the hotel entrance, so very nice location if you have an ev and need charging.

Staff was very friendly and attentive. The hotel was clean and the room was very nice. I appreciated that they had onsite security

Positive: Location Negative: Dirty

Positive: It has a Starbucks and It is near the mall and great restaurants. Negative: The hotel restaurant was not open to dine in and you had to be put on a list to go to the pool and it was a one hour time limit.

Nothing really positive nor negative. Hotel is ok. Close to many stores/shops.

Positive: Fantastic and helpful staff. Room was clean and pleasant with a great view. Hotel was quiet and I got a great nights sleep. Location was near many amenities.

The room I got assigned first had broken curtains, the carpet is disgusting, the bed had a soda cap and hair, and the door lock is missing. The second room I got after I complained about the 1st room also had disgusting carpet, and one of the pillows had blood stains.

I thought the hotel was nice. The staff was awesome. Still Covid so no real experience. But I bet when I come back during a regular visit it will be AMAZING!

Positive: The location Negative: The carpet throughout is very worn and dirty. The room was not very clean. The hotel food is not good.

Its a nice place but its just a normal hotel but they are pet friendly so that helps too

Thank you to the staff at this amazing hotel, we had just got married and it was my birthday. They left us the sweetest card and even went over and beyond for us. Room was clean, spacious, and staff very welcoming.

Positive: Very clean, friendly staff. Close to shopping and lots of dining options in close proximity. Negative: The wifi was very insufficient and free breakfast would have been a plus...

The staff is always friendly, the room is clean and in a great location to shop. There are plenty of places to eat around the hotel.

Great view and the staff were great

Entire hotel smelled of sewage. From the lobby to the 11th floor the smell was the same. Room also smelled but fairly clean except for the dirty coffee pot. Terrible bed and pillows. If it wasn’t so close to the airport we wouldn’t have tried it for the night.

Fantastic hotel for a stay in Albuquerque. Clean, comfortable, quiet rooms. The bar has patio seating due to COVID, but their hours are longer than any restaurant in the area. The food is excellent, too! I had almost everything on the menu during my stay. Speaking of restaurants in the area, many are walkable and super delicious. Uptown is a good part of the city and has quick access to I-40/I-25.

I checked in late last night and it was one of the best nights Ive had gotten some good sleep. Some of the softest pillows as well. Definitely recommend this hotel.

Positive: Location and friendly staff Negative: Coke machine on 7th floor was not working properly also, that there is not a microwave in room.

Very nice , loving the no contact bit . Super quiet and my view this morning was gorgeous..

Was not impressed at all. Room smelled bad. No morning coffee. Would not stay here again.

Friendly staff, nice and clean and the food is on point

Best Marriott brand hotel in Albuquerque. Staff is extremely friendly and accommodating. Rooms are nice and clean. My go-to hotel from now on when I’m in ABQ.

Very clean. Very comfortable. Very helpful staff. I really felt like this was a great value for the money. I would stay here again.

Negative: I went and stayed with my family the room was not clean my fathers shower bar broke on him the staff was not helpful or nice

Had a very pleasant experience at the sheraton albuquerque. Was driving through and stayed here on my way to and from my destination. Nice área, quick access to freeway. Rooms are very large. Pet stay fee is lower than other hotels.

Great view of city and beautiful room

One of the best hotels to stay loveed it !!!💖👍

Very nice hotel, near shopping, restaurants, and the airport. Visited December 2020. Hotel Followed all COVID requirements, including closing the 8th floor concierge lounge.... One small complaint, windows are old and not energy efficient... had to blast the heater to stay warm.

Positive: Location and the staff were nice Negative: The room could have been cleaner and the carpet was damaged but not from us

If you enjoy very firm, innerspring mattresses, loud air conditioning, stained carpets, broken bathroom tiles, a lack of complimentary breakfast services, and bloodstains on your sheets (seriously), then this is a great choice for you. Theres no coffee bar in the room, and the room door screams from the air flow if you open the balcony door. The showers have low water pressure as well, which is never what Im looking for. For 125 dollars, I guess I expected more. At least the front desk guy was nice enough to argue about the obvious blood stains on the sheets...I definitely wont stay again. Luxury prices for hotel 6 quality.

Beautiful hotel and the food was surprisingly good!

I am a crew member who was put next to a large and very loud group when I had to leave at 5am the next day. I called twice but they kept making noise. Thats the issue.

I’ve stayed many times at this Sheraton Uptown and I am always very comfortable. The beds are VERY comfortable and the room design is acceptable. I love that there is a refrigerator in every room - that is very helpful for me since I always bring my own food for snacks and I always travel with bottles of water, so I can keep them cold. I did find a microwave next to the ice/vending machine, which was also very helpful. The food in the Concierge room is great for breakfast and for a light evening meal. My ONLY complaint is that the carpet in the rooms were highly stained & worn. It’s time to replace them - but the other room amenities are acceptable. I also loved the size of my room - plenty of room for my yoga practice.I will return to the Sheraton Uptown, as I like the convenience of the location to the Uptown Albuquerque, Coronado & Winrock shopping malls and to I40.

Nice look and view. But, the shower flooded when another room showered, theres no complimentary coffee, and the only coffee inside is $3.00 (which you have to make yourself, despite paying Starbucks prices), the pillows were not like normal hotel pillows, they were more deflated and thin and really uncomfortable, and staff couldnt care less about their guests. Was super frustrated and would not return.

Needs maintenance, front desk staff too busy to help. Customer service a thing of the past.

Our check in was one of the fastest I’ve experienced! Even with our late night arrival, there was still a bellman available to assist with our luggage. We also had a few small requests during our stay and we were promptly attended to each time. We had breakfast at the ABQ Grill once, as the lounge was closed, and the woman who waited on us there was also very kind and took great care of us. To the moment of our departure, when we realized we forgot to add ice to our lunchbox cooler and the bell woman volunteered to quickly take care of that for us, even member of the staff was phenomenal! We would gladly return to this Sheraton!

Always a great place to stay

Beautiful classy hotel with really sweet staff at the front desk. Bonus free ev charging! Lots of great restaurants and shops nearby. Much better place to spend the night then over by the airport! Will most definitely be back!

Nice room, decent tap water

Positive: The beds were comfortable with nice bedding. The free internet was fast. Negative: We thought Sheraton was synonymous with luxury...NO! The room had dirty carpet, missing and broken tiles in the bathroom, dirty mirrors, broken furniture. Also, no breakfast or even coffee available until Starbucks opened! No maid service for 5 days!