I’ve been trying to renew my flood insurance policy since October of 2020. It is now January 2021 and they just issued my insurance today when the payment was made on December 3rd. I have been calling about once a week and have spoke to Erica, tracie, Mike, Jose, Alfonso and probably more of them but I can’t remember names. Jose was very unprofessional taking my payment and never making sure that my policy went through. My mortgage company was trying to reach them for a policy, which Route 66 never provided, it lead to my mortgage company charging me 3 times more than need for flood insurance. I finally called to speak with a manager Noelia and even she took more than a week to issue my insurance. I called a different insurance and they got my policy done in 2 DAYS!!! This insurance is not profesional and should care more about their customers. I do not recommend to anyone! Now let’s see how long it takes them to cancel my policy and give me a refund.

I have been with Route 66 Ins. for many years now and they are spot-on every time. Very friendly and professional. They have always been getting me the cheapest insurance for our home and auto. They have saved me so much time, stress and money. Thanks Mike!

Mike at Route 66 came highly recommended by the finance guy at the dealership where I bought my new vehicle. I was very unhappy with my previous agent, and after one visit with Mike, the deal was sealed. He searched and searched for the cheapest rates for me and explained everything thoroughly. He is extremely knowledgeable and was patient with all my questions. He found a rate for my brand new Jeep Grand Cherokee that is less than I was paying for my 6 year old Chrysler 300. I am extremely pleased so far and would highly recommend Route 66 Insurance.

Friendly, Knowledgeable, Professional. Mike Telles found me the best deal possible!

I have been trying to cancel a policy with the company now for 6 months. Left 3-4 messages with the girl who answers the phone. I think she just throws them away. I have now been turned over to the Travelers collection agency for non payment of a policy i dont have. Customer service is very poor. I have since filed a complaint with the Attorney Generals office.

Called and was treated very rudely and wasn’t pleasant at all. I feel disrespected and will not be doing Business With them.

Melissa (The receptionist) constantly hangs up on me. I wanted to review my homeowners insurance and she gets overwhelmed. Alonzo and Mike (the supervisors ) are never available to speak with me. This is one of the worst customer experiences ive worked with.

Excellent customer service!

Recepcionist not helpful.

Always professional

Fast friendly service

Very good quotes, accessible to everyone