Another one of those places that I visit where I am thoroughly impressed by the kindness of the store owners design motivation. All of the employees seem to be trained by psychologists about how to deal with customers when I go in person, and I have always had a beautiful interaction here with the establishment, just dont forget your ID card!

Complete lack or respect here. The female employees here lack communication and proper customer service skills. If you hate your job ladies dont work there!

Mary Ellen was extremely helpful & patient & answered all my questions. She even helped me w/ personal questions.

I went to pay for my internet. I just wish it was a little bit cheaper for me. I cannot live without the internet.

I find it irritating that we pay an exorbitant amount of money for sub-par equipment and services only to be informed that we have to bring any faulty equipment in to exchange and that rehooking said equipment is our responsibility. Seriously? Im not employed by Spectrum so why am doing there work?

Clean modern place waited a bit longer than I would liked to but friendly customer service. Providers of lots of services like phone internet cable and more.

They will actually. Send your things to your door please make sure you are home before anyone orders internet. Only so that you may actually receive your order. And they will bill you after you either self install the product your self and use your info for set up because it can be a pain trying to set up internet without internet. So be clear when you speak and tell them the address you will more then most likely be staying. Or els you will be paying for equipment and service for someone other then it self so again make sure once you get a sells person on the phone. Do not have your phone on speaker or els you might end up with trying to set your internet up to or by email. And find out the email is Cap lock and is not your email but other then that you will get your bill the day you hook up up service or you can waite for someone to come out to you.and hook it up for you. its not to hard to do yourself you dont need phone line just what they send you or in other words what you order.k and if you choose to have a tech man come to you I do believe you will be charged a fee for service 😉

The one problem I have is payment arrangments, before I was able to get a payment extension. I was told on the phone they could only push it out a couple of days, not till when I get paid. I let them know I get paid on a certain day. Its rare to get one, these days. Im considering taking my business elsewhere if they will not make payment arrangements. Ive been shut off a couple of times without being able to make arrangements. thats not good service its terrible. It is what it is but I think there should be more leniency during a pandemic.

Jose and Ramon were really patient and responsive, helpful, and a great attitude!

Worst prices, worst service, always being throttled, advertises unrealistic speeds. Faulty hardware that they bill you on as well.. Poor distribution in general, in eastern washington you have no choice in the matter either way, not much isp competitors. Extremely dissatisfied..

My dad dan works at charter communications on 16th and he is so awesome at his job that im so proud of him because he gets his work done on time and he is great at customer service 👏

Rip off prices . other companies are cheeper with the same service , when they try to charge me more again i will be canceled and find a new service provider.

Great service. They were very helpful. Even saved me $10 a month going into the branch to pick up my modem and router. Someone at the counter seen that I was paying an extra $10 for home phone service which I didnt need and I was told originally over the phone that if I bundled I would be saving money. But they caught it and Im grateful for that.

I would give them a zero if I could. We moved and returned all of the equipment that they asked for. I asked if there was anything else they told me no, youre good. I got a letter from a collection agency that stated Spectrum had sent me to collections for failure to return another piece of equipment. Rather than call me to let me know about it or ask me about it they just sent it to collections. We had multiple problems with them over the years. Never again. They have lost my business. If they were the only internet I could get I wouldnt.

Awesome could pay my bill on a machine that takes 💸 cash 🤗 no waiting in line 😄

Thank you for making my visit fast, safe, and easy.

Ive recently had a poor experience with customer service in the business department. I have been trying to set up an auto attendant feature for our store for nearly three weeks. The first two times I requested the feature, I was told that it would be accessible within 24-48 hours. Not only did it take longer than 48 hours, but the feature was also added to the wrong line. BOTH TIMES. Third time, they finally had it set up for the correct line.Every time I have called for assistance in setting up the feature, Ive been helped by people who have very little understanding of how the feature works, and Im usually told that a someone with more knowledge on the situation will get back to me within 24 hours.I am never called back during the hours Im in my office.

Customer service I finda little wanting.

Was told we were going to save money and didnt

Long wait time 20 or more mins 2 ppl at a time but its all good

Very rude staff. Stacey was very rude and dont know how to treat customers.

Down all the time. Not reliable enough to work from home with at all. If you plan on working remotely out of Yakima, you might be better off using your phone as an internet tether. Internet is down almost every night around midnight. Sometimes its down in the morning still too. Seems to be an every other day occurance. Cant work from home reliably using spectrum.

Closing out our internet account and preparing to move out of state was quick and easy. They even back dated the request so I was not charged a full month for 8 days of service

I went in there Friday night and Sandi was awesome. Quick customer service very knowledgeable and personable. She got me everything I needed to get started. Had an all around great experience. And the other coworker with her Angie was equally as nice friendly. I would recommend this place 1000% !!!!!!

Need chairs for customers outside to sit while waiting to get inside while waiting for service as store can only serve few people at a time.

Rosa is the best!!

Cable service is continually getting worse and worse. For the fourth time in the last month I’ve come home and have had to stop recordings in order to get sound. Also, the disruptions/pixelation is the worst I have experienced between charter, dish and direct. Doesn’t seem to matter what station I record. I have had to delete so many recordings because they were impossible to watch due to this. Also their internet speed has continually gotten slower ever since they started sending out ads (pay 20 dollars more). For what!!! The speed I used to have when I initially signed up!! If you have a choice go with ANYONE else I don’t have that choice since I moved here so I’m stuck with this mess.

Have to wait outside to be seen and only 2 employees at counter. They do care about safety.

Very friendly service open 10 AM Went to return equipment. Only criticism is not disabled friendly walker was a challenge to get inside store.

Switch our phone plan from Sprint to Spectrum , with no regrets

If I could leave less than one star I would. Customer service is by far the worst Ive ever experienced with a company. Went in last month to change service after my wife added me to the account, then go in the next month to question the billing because the amount was still the same and they said they couldnt talk to me because I wasnt listed on the account. Funny I was on there when I changed service. Standard answer, theres no note of it, but it was obviously there when I turned in equipment and changed service. Every experience with this place is an exercise in frustration. Cant wait for a real competitor to come into Yakima and put them out of business.

Never showed for my appointment twice. They are just too stupid for words.

They answered my question in a timely manner.

Great customer service

Worst customer service , lady at front was rude as hell

I went to the Union Gap location and the person that was helping me was not very nice

Miguel was the best! Thank you

Worst experience ever Never had service and received a bill for 261 dollars after finally getting that straight received a call telling me my cost to install service to my home would cost over 2000 dollars (the service was disconnected under the road). I laughed. Would anyone pay to deal with this kind of incompetence

Fast service. Employee very helpful

Extremely spotty, always disconnects and about 3 minutes later reconnects. Have used 4 different routers. Needs improvement.

Good luck dealing with this company. Prices go up, they dont track your changes to your account, and keep your receipt when you turn your equipment in since they dont track that either and you can wind up paying $140 a month for THEIR mistake. Absolutely horrible company.

Business owner, expanded my business to Yakima last year. The only internet provider in town was Soec

To drop off a modem, I didnt like being 8th in the queue. You can be behind folks deciding on which services and packages, and getting new accounts established. Glad I brought my cell phone and coffee mug. Second visit in a weeks time for modem drip-off, so gets a bit tiresome. Staff are reasonable, competent.

I find it interesting that we see commercials about special offers to new customers to charter. YET the regular long term good paying customers receive nothing in appreciation for their loyalty. It seems that the grocery stores are the only businesses that appreciate customer loyalty and continued use of there product.

Went to the Yakima office to get my mom set up with new internet and tv service. Angie helped us and she was AWESOME! She explained everything and was so friendly. Fantastic customer service!

Started with a 44.99 deal and out of no where increase to almost 70.00$ out of no were no notice or nothing.Then they want to get add-ons to lower my rates but in reality the price goes up. Im a loyal customer, pay my bill always on time dont understand why you charge me so much.Also, dont pay over phone with billing they do charge additional fee.

The parking lot was full. Had quite a long wait. Customer Service Rep did an excellent job!! She was friendly and I left satisfied.

I have been a good customer for 10 years or more yet they threatened to cut my service for a past due amount of $59. Even after I explained my father has a pacemaker defibrillator that is monitored using our Wi-Fi. The man I talked to could have pushed that date for me but he refused. I always pay my bill ran into an issue this month and last month as I am disabled and doing my best. I will no longer recommend Spectrum to people who have other choices I on the other hand have no other choice theres no other cable company other than satellite.

Good Answers n Customer Service

The service our patient willing to help you find what looking for .

Added a few more charges to my account to services I was not using.

When I cancelled my service I brought back the items they dropped off and 1 year later I get a bill from collections that I didn’t. Now I have to go through a giant process to prove I I did which I won’t do so they essentially stole $200 from me. Go big business way to get the little guy!

Bill changed, prices went up and Im not happy about it.

The phone service and customer service is well below acceptable. When my company phones are down for more a full day and you have to call in on your cell phone to be treated like crap it is time to change. When your completion across the street from you uses a more reliable carrier and has had phone service all day it is time to change. There is no excuse for poor customer service from a company their size.

Need more clerks. One clerk very patiently assisted a disabled patron. Very well done.

Great customer service

Excellent excellent customer service and great offering of services

Always quick and easy payment

Maribel was amazingly fast and very helpful. Her explanation of how to set up my WI-FI was very helpful. I give her 5 stars myself for her customer service. :-)

The wait to speak with someone is ridiculous! At a peak time only one person working?! Really need more options for service. The pricing is atrocious! Felt like I was a bother to deal with. Internet crashes all the time.

Had to pay the bill

Great people

If I could give them zero stars I would. Ive been told twice by Sales that my house was serviceable (when it is not) only to have the tech come out and tell me they cant do anything for me because nothing hooked up yet.The main line that is there is just sticking out of the ground. One department has no idea what the other is doing. Come to find out that reason our area isnt serviceable right now is because Spectrum doesnt have the funding to pay the sub-contractor the hired to install the infrastructure where I live. Ive wasted hours of my time and ended up with nothing but frustration. Some of the worst customer service Ive ever received

I was returning an extra cable box. The person that helped me was friendly and nice.. It was a good experience.

Automated visitor management system, TV screens featuring their channels, professional attendants well versed in their service.

We have received over 5 calls to upgrade our services in the past few months, and although we ask to be removed from the call list every time, they keep calling. I talked to a manager when they called today; they were unhelpful and mildly rude. Were loving the fast internet, but the constant up-selling and disregard for our privacy is atrocious.

Bad service the guide keeps going out. Cable box shuts off with no reason. Very hard to talk to a real person.

Very Professional Service...... Stacy was Excellent!!!

Id leave less than one star but it wasnt an option. This company has a monopoly in my area and if you want half decent product for half the time and over priced then go for spectrum. This company sucks!

I had 2 phone calls with the sales department to talk about my bill and see about upgrades. They were rude on girl told me if Id be quite she could explain. Bad customer service. Time to start looking for something different.

The technicians that have come to my home are competent and friendly. The old remotes that come with the updated cable boxes are clunky to use and there is no voice recognition. Coming from an Xfinity market it is like going way back in time. Spectrum, please update your remotes.

The men who came to my home were professional, and great people, however I am so unhappy with how the system works. Every time I turn the TV Im faced with a problem to get it to work. The picture box on the upper right hand corner is not consistent with working or not working. I deal with this every single day and I am fed up with it.

We love our cable service cant live with out it👍..The best

The customer service is very poor but the cable service is good

I dont think it deserves a star. Maybe a corner of a star for the workers attendance for the day. 👏 scammed me for 63 more dollars. I didnt know I had to pay extra. Especially since I prepaid for that month then, went in and canceled it 5 days before the end of the month period. But I do give you guys a full round of applause for never getting this customer again. Its okay, I already told my friends and showed them what you guys did. Theyre canceling you guys as well. Customer service isnt much customer service. More like charters service.

Walked in said my piece and they fixed my account and took the unwanted equipment. The lady was curtious and nice, though find the guy standing next to the sign in tablet odd as it felt like a well dressed bouncer. Other than that its clean inside.Should note its got tiny parking lot with equally tiny maneuvering space. Traffic can make it hard to get in or out. Their sign only says charter and not chapter spectrum or charter communications.

As far as I know, no other Internet Service Provider in my area can offer speeds anywhere near as fast as Charter Communications. This essentially gives them a monopoly in my area allowing them to charge whatever they please. If they raise their prices there is pretty much nothing you can do about it.Edit: Theyve raised my monthly bill by more than $20 since I signed up for the initial internet package with no end in sight.

Rude customer service.

Would not recommend them. For the first year my bill was $126 the second year it went up to $160 this upcoming year it will be $193 for only internet and tv. Very dishonest with there pricing I even spoke to one of there managers and he couldn’t tell me why it went other then it is the end of the promotional year. Which they told me it was only the 1st year!

Very friendly and helpful when I went to start my service.

They are great all around sing up for more service!

Affordable fast internet

A couple years ago I had internet and cable. I kept the internet but cut the cable to save money. When I brought the cable box to the Yakima office it was no problem. The lady was polite didnt try to sell me anything. . The internet service has been good. Between my antenna & Roku Ive got plenty to watch. Thanks for the good service!

The wait was kind of long but they were more than helpful

The customer service is great, but this company is a rip off. No prorated last bill. Never will I be a customer again!

Internet down again here in yakima . What am I paying for always goes down and. Will work at a crawl for a couple minutes here and there and then down again almost every night. Call tech support they say theyre probably doing maintenance in the area. They are always doing maintenance. Not worth what I pay a,month ...WILL BE LOOKING AT OTHER COMPANIES THIS IS MOST DEFINITELY A RIP OFF

Fast in and out and the ladies are always super friendly.

The staff on our local office is polite, but spectrum as a whole is horrible. Their prices are totally misleading, the support service upsells you everytime you call. I recieve very expencive and fancy weekly mailers in my physical mail box weekly asking me to become a customer when I already am. The money spent on advertising alone, would probably be enough to fix the dail up speed internet my house in subjected to. If there were any one else here in the Valley offering internet I would immediately switch. If you have options other then spectrum, use them.

They provide great service at a good price.

This pace is the worst- upon walking in you have to sign in before someone can help you. The person signing you in on the tablet is rude. Feels like you might as well be at the DMV getting cable

So far in the last 6 months did my service die. Been great internet and TV staff in the office are nice and make my stop in the office fast and easy.

Need additional front office help to speed it up. Staff friendly and informative and issue was quickly resolved.

Only got one star because there are no negatives, worst phone service ever. The phone is crackly, hangs up on you randomly and hasnt worked in at least two days. Spent 30 minutes on phone with tech person. Ran me out to garage 3 different times, can you people not service your phone customers-I recommend going with Any other phone service other than charter. They just want your money and could care less when what they deliver is inadequate, thinking g about getting rid of their crappy phones. Will just go with us cellular-at least their phone service works.

Helpful and I think they have the fastest upload speed in town. ( For gaming)

What can you say about Spectrum good TV good internet and good phone I used to have the phone but Im just paying my bill here today

Trying to call when you know what you want and order it should not be a one hour sentence. Im trying to buy something shut up and let me buy it

The people are always nice & helpful & I havent had a single problem with there cable!

My sister had an installer at her place on Saturday and realized after he left that he stole her pain pills. The guy has now threatened her and his friend is also threatened to f---- her up. She lives alone and has several medical issues. Now, she is in pain and Spectrum is dragging their heels in getting the matter resolved. The police have intervened and are patrolling the area several times a day. She lives in Wisconsin and I live in anorher state so its not like I can just pick her up to stay with me.What kind of background checks is Spectrum doing. When I had my Spectrum installed, the young guy asked to use my bathroom twice. IT didnt sound like he was using the toilet. I heard him dropping something. Thankfully we dont keep our pain pills in the bathroom.Very disappointed in this company and the kind of people they employ. I recently went back to Directv who spends a month on training their employees. The young man who came was very professional and courteous.

They helped me quickly

So if every fix is to reset your cable box every day why doesnt spectrum just reset my cable box every night while Im not using it?