I walked into MB White Plains and was delighted to meet a wonderful human-being named Josephine. She helped me find the right vehicle and worked with me to answer all of my questions and concerns throughout the entire car buying process. a true professional and genuinely good person. The vehicle she recommended exceed my expectations and I was surprisingly pleased. Thank you Josephine and MB of White Plains for your help with this.

Bought a 2021 10miles S580 two weeks ago and vehicle was delivered with a AMBIENT LIGHT MALFUNCTION warning on the dash. Been trying to reach dealer for the last two days and leaving voicemail and nobody returning my calls. All fine when you doing paperwork to buy, but after it’s a different story.

A big thank you shout out to Jessica who helped me with buy my car. I love everything about my car. Shes an amazing sales representative who welcomed you with open arms. She was even welcoming and nice to my friends who accompanied me to there store. She educate you about the car and stressed the fact that you know where your safety features are. Keep up the good work and I appreciate your help. JESSICA

Just bought a car from Mercedes white plains and Jessica was the sales rep helping me - she was so great!! Very accommodating, explained everything and helped with any questions I had. I felt comfortable with my first car purchase and I couldn’t thank her enough! She also sat in the car with me before leaving to get it set up with my phone and set the features to my liking (god knows I don’t know how to hahah). After my purchase, she would call in and check on me and the car, which I appreciated. She is very attentive and It showed me she cares and is very genuine.I accidentally got locked out of my car about 2 weeks after my purchase and called her and she helped me for an hour on her day off of work to assist me. She really went above and beyond and cares about her customers!! Jessica really made the whole experience great.The car buying process in general takes a very long time and can be frustrating. The entire process took a few days as we asked to hold the car for 2 days. Upper management wasn’t as accommodating and was harder to work with as we weren’t ready to buy the day of.Nonetheless, I am very happy with my purchase and love my new baby!!!Thanks Jessica :) !!

A Very Special Thank You To My Professional Salesperson Jessica. 10/10 Satisfaction!!!!!!. World Class Experience. Thank You So Much For Making My Experience MAGICAL. Jessica Is The Best Talent at Mercedes- Benz Of White Plains. From The Moment I Walked Into The Showroom Jessica Greeted Me With The Best Smile Ever ( I Could See Her Beautiful Smile Under Her Mask).WOwwwwww. I Believe Jessica Should Be the Brand Ambassador At Mercedes-Benz USA. You Are My Favorite Sales Person. I Highly Recommend My Families and Friends To Ask For JESSICA At The Door. Jessica Treated Me Like A Family Member. I Was Very Easy Getting Into My New Car. Thank You For Making My Experience Stress Free. Jessica Is Very Talented In Her Field of Business. She kept A Smile On My Face During The Entire Process. Jessica Went Above And Beyond For Me And Tried To Help As Much As Possible, For Example, She Explained ALL The Details And Functions Of The Car ( GLC 4MATIC 300). She Paired My Phone And App to my phone. She Gave Me A Test Drive. WOOOOOOWWWW Jessica You Did AMAZINGGGGG. She Made The Process Very Easy And Excited!!!!!. She Literally Answered All My Questions And Concerns. She Is Very Knowledge About All The Features Of The Car. WOOOWWWWW. That Is a Talent. Jessica I Cant Thank You Enough. You Were Very Patient With Me. Ive Completed 5 Leased Cars From Pepe Infiniti And I was Nervous To Switch. Thank You Jessica. I Am Truly Happy I Made That Difficult Decision To Switch To Benz. One Of The Best Decision Ive Made. I highly Recommend EVERYONE TO GO SEE JESSICA. Im So Excited to Joined The Mercedes-Benz Of White Plains Family. THANK YOU SO MUCH.

Professional, Courteous, Timely, Efficient and Knowledgeable…These are all words that come to mind when describing the service I received from Michael Reyes. The service dept rocks. 👍🏼

All thanks to Jessica De La Rosa, I was able to walk out with the car I was looking for that same day. I would highly recommend Jessica to any future costumers as she is very welcoming, knowledgable when it comes to cars and sales, created a wonderful experience and is bilingual. I cant complain about nothing as the process was smooth and will totally return in the near future.

First of make sure you visit MB of white plains NOT new rochelle. I live on the east side of the county and I went there a few times because it was closer to me than the white plains location : big mistake.You’d think I didn’t own a MB when I was there. I came there once with a small issue which they told me to “look up on YouTube”. No joke. And another time when my 3 month old car had a AC issue and they basically refused to help.Once you make your way to MB of White Plains make sure to have Sebastian Merino be the one to help find your next MB.Sebastian helped me find my last two MB, and while I currently bought a Tesla I want to recommend MB of White Plains and Sebastian for their top to bottom, personalized , and unique customer service to anyone that is looking to buy a MB.Prior to my Tesla Y purchase, I came into MB looking for a sleek, modern SUV but one that has a sport feel to it. I felt doubtful that MB had what I was looking for until I got Sebastian as my sales person!He not only quickly found what I was looking for, but he also was able to compare and contrast the other car companies I was interested in right on the spot. He was very fair and unbiased…. Something you don’t see in sales people now a days. Not only did he make me feel comfortable in MY decision making process, he was also very personable and felt more like a friend instead of a typical high end luxury “car sales person “. You could instantly sense his authenticity and desire to have a client walk away content in their choice.When Sebastian found me my GLC 300 Coupe , I liked it but I wasn’t happy with a few minor adjustments like the color, rims, and tints. While Sebastian couldn’t fulfil all my little adjustments I required he was able to give me a some incentives and a few extra perks that balanced things out for me.Even when I decided not to continue with MB, Sebastian still treated me like family and went out of his way to help me return my leased GLC which was over miles, had a few glitches on it and scratches. He helped walk me through the WHOLE process ….since previously I always got a new MB , so the full lease return was something new to me, esp all the fees that come with that process!Finding someone who cares about their craft is rare now a days that’s why I decided to write a review! Not only is Sebastian outstanding but my experience with the rest of the crew (Miguel in service/parts) was outstanding as well. That’s why I highly recommend MB of White Plains!

Super happy with the service and attention we received from Ralph Rodriguez. He answered all our questions and concerns and made us feel extremely comfortable with the purchase we were making. He made every step, from viewing the vehicle to the second we left the parking lot with our new vehicle, an amazing experience. I would definitely recommend Mercedes Benz of White Plains to anyone considering making a purchase of a Benz, as well as getting their vehicle serviced here. Definitely ask for Ralph Rodriguez!!! He will make the process so much easier and wonderful!

From the time I called to the time my Sprinter was ready, the experience was great! Sal, Ryan & the team on the Sprinter repair side did everything they could to get my work truck back on the road as soon as possible. I highly recommend them!

THANK YOU LUCINDA!!! We had such a great car shopping experience. We knew exactly what we wanted, and that’s what we got. No run arounds and no haggling. We ordered our car and it arrived before it was expected.We have been a customer for four years and the service is always great.We will be back for our next one!

Awesome place. Weve been leasing vehicles here for 12 years now. Walking in is like being greeted by family each time. Sales staff is the best and service staff is impeccable. My wife leases her SUVs from this dealership while Ive been purchasing and servicing my sedans from BMW Manhattan, BMW Tarrytown and BMW Mt Kisco (going back 20 years now) and I can attest Mercedes Benz White Plains is a country mile superior in all departments. Even though I love my service and sales staff at those BMW locations the over all company structure at MB White Plains is boldly focused in customer satisfaction even before a car is sold or serviced. BMW will make you feel that they dont have to sell you a car or work with servicing issues (although that is slowly improving) because, and we were directly told by a young sales associate, everyone and their mother is lined up outside to buy or lease the very BMW you are deciding to buy. Benz would never do that. Come here and you will be happy. Bobby Ayo is the guy we work with but anyone here will be perfect to get you what you want.

Smoothest car purchasing experience ever. Even though I drove an hour from home, its well worth it! Shout out to Amberlyn, Bob, and all the other friendly staff. They worked closely with me from beginning till they sent us off at the dealership. Absolutely recommend Mercedes White Plains to anyone whos interested in buying a Mercedes.

My experience purchasing a vehicle has always involved stress and this transaction was no different. The difference was how the stress was handled in the moment. My salesperson, Deborah Goldschmidt, was responsive to my concerns and did a great job. Tyler did a solid job tutoring me on all of the amenities included with my vehicle. Lucy was engaging and made every effort to troubleshoot the issue the developed with the Mercedes app. The manager, Bob Binette, was amazing! Great communicator who knows his business and knows how to treat the customers and the people who work with him. Unfortunately, I cannot remember his name, but I even enjoyed my interaction with the finance guy. I am so happy to have done business with Mercedes White Plains. Although, I live in Jersey, I plan to get my vehicle serviced with them. My S-Class Coupe (Jess- aka da Whip), she is straight 🔥!!!!!!!

We had a great experience at this dealership. My wife purchased a C class sedan. We worked with Amberlyn, who was courteous, professional, super knowledgeable about the cars and options and delivered outstanding service without us having to wait around. She took care of the whole process in a very smooth way and made it all very seamless. The whole experience at this dealer was very pleasant and we highly recommend it as a place to do business.

We leased our SUV through Frank Crosby and he was amazing. A true professional, extremely helpful and guided us through the entire process. There was no question he couldn’t answer and extremely versed in all things related to the car. He made the entire leasing process extremely seamless, and always went the extra mile to make us comfortable through the process. At no time was he pushy or did we feel rushed in our decision. This was easily the best car leasing experience we have ever been part of, and that’s directly related to Frank, Nosh and the team at White Plains Mercedes.

Thank you Josephine N. for going the extra mile and taking such good care of me during my purchase process. You found exactly what I was looking for, you kept me updated every step of the way and the vehicle arrived way ahead of schedule.Thank you to everyone at White Plains Mercedes especially Josephine who did an incredible job!👍🏻👍🏻

Purchased a car through Jessica De La Rosa, and could not have asked for a better sales experience. She was extremely pleasant and easy to work with, had excellent car and sales knowledge, and provided an incredible all around experience. Would highly recommend her to all future customers and would return to purchase a future vehicle through her. 5 stars and 10/10 sales person

Ralph was an incredibly helpful and knowledgeable. I usually dread these experiences but he made the process of getting our (dream) car wonderful. He was a consumate professional. Top notch customer service.

Nosh and Travis are exceptional and definitely deserve a raise. Nosh explained everything in detail to me about my C300 and Im loving everything about the car. I love how he spoke to me from a customers stance and not just a sales rep trying to get me to spend money. Very happy with my purchase and Ill be referring family members to work with them!

I took my car in to get serviced the other day. All the people I met with were nice enough when I spoke with them. However, I did not appreciate how my car was returned to me when I picked it up.First, I was told that I could wait for the car just outside the office area (same place where I dropped it off), which I did. However, when they brought the car back no one even told me that my car was there. I get that they’re busy, but I was just left standing there waiting and no one said anything. I had to look around the cars to see the license plates to see which, if any, were my car. Afterwards, when one of the employees finally asked me if I was still waiting on my car, I told him “Yeah, my car’s there, but what do I do? Where are my keys?” He said, “Oh, they’re inside.” I told him that no one said anything to me and he apologized and was nice enough to hold the door open for me as I got in, but the fact that I had to wait that long to get any kind of direction is what I have a problem with. I’ve had other cars serviced at other dealerships and they always gave my keys to me directly and told me where my car could be located.Second, the settings for the memory seats were overwritten. I understand that the employees have to adjust the seats, mirrors, etc. so that they can drive and work on the car. However, why these changes need to be programmed and saved into the car, overwritting my settings, is beyond me. The whole point of memory seats is so that each time you get into the car, you don’t have to spend time adjusting everything to your liking. Unfortunately that’s exactly what I had to do when I got my car back. I spent at least 20min trying to readjust my seats. They couldn’t even bother letting me know that they had changed the settings or put the seat back in at least the same vicinity of where it was when I brought it in. Again, adjusting the seats is one thing, but I fail to see the reason behind them saving those adjustments. Maybe since they’re constantly going back and forth between cars, it’s easier for them to have their adjustments saved, but their convenience should in no way take precedence over mine as I am the one driving the car.Lastly, there were M&Ms INSIDE MY CUPHOLDER. Not a bag of M&Ms, but the actual individual candies. They weren’t mine ‘cause I don’t eat M&Ms and even if they were there when I dropped off the car, complimentary wash and vacuum was part of the service so why wouldn’t they be vacuumed up by the time the car was returned? Seems to me that whoever was working on/driving the car was eating while they were doing so and they either didn’t do a good job of cleaning or this happened after the cleaning was performed. Either way, very poor service/attention to detail on their part.Literally would not recommend this dealership/service center to anyone unless I hated them. The service I’ve gotten from non-luxury car brands was 1000x better than what I got here.

I made a appointment for 4:30, I ended up being there at 4:10. Receptionist was like can you stand aside and wait. I was there till 4:45 but not a single representative was there to help me out or ask me and my dad for refreshments or even let us know when they would come and attend. I felt offended and humiliated. If the place was busy then I would have understood but there were only 2 customers and most of the staffs were talking to each other or over phone.

Completely dissatisfied and disappointed with the service department this morning. I scheduled an appointment for my A-service and Inspection two weeks ago and at the time of scheduling, requested a loaner car which I was told wouldnt be a problem. When I arrived at 11am for my appointment today, I was told by Dan Magistro that there were no loaner cars at the moment and three people were ahead of me -- this is completely unacceptable! When I scheduled this appointment, I arranged it around my work/meeting schedule, thinking Id be able to easily drop my car off, get the loaner and then pick my car up once it was ready without any issue. Unfortunately, I assumed incorrectly.Instead of someone from the dealership calling me ahead of my appointment to inform me of the loaner situation, I wasnt informed until I arrived. Knowing that people have loaner cars reserved, why would you give out more loaners than reservations? This just doesnt make sense and youre making false promises to your customers. Dan offered a few alternate suggestions but frankly, none would resolve the issue. Its now two hours after my original scheduled appointment time and Im back at home waiting for your dealership to advise when they can drop a loaner car off to me and pick my car up for service which will now need to be kept overnight. Obviously, I wont have my car back until some point tomorrow given the circumstances... a complete inconvenience and hardly my idea of quality customer service - which is something Mercedes Benz used to be known for. My frustration stems from the fact that there is always an issue with the service department at this dealership. Its never an easy process and frankly, youd think it was a Kia dealership with the way your customers are treated. Im on my fourth Mercedes (and many of my family members drive Mercedes as well) and Ive watched the quality of your service deteriorate throughout the years to the point where Id rather drive a different car.Edited to add that John Hunt, Service Manager called me this afternoon to apologize for the mishap and asked me what they could do to make the situation better. When I asked him what he could do, he proposed a free car detailing next time I brought my car in for service. Humorous considering it would involve me having to bring my car back in and chance not having a loaner again. When I responded with that remark, he insulted me and told me I was being combative. I know I could have simply said thank you and moved on from that but how asinine of a suggestion to make when he already was well aware how irate I was about not having a loaner car this morning. Does it really make sense to propose a solution and offer a complimentary service that would require me to leave my car and reserve a loaner car again? Honestly, MB just get your act together and go back to providing seamless customer service which you once prided yourselves on and I experienced with you 10years ago and then Ill be happy.- Melissa (Maffei) Kuhner

My wife and I had been looking to purchase a Mercedes for a while and decided on the exact model we wanted. We knew exactly what we wanted and so we went in to see it in person. We were approached by Dan Malone, who greeted us as though we were family. Long story short, he was able to show us exactly what we came for, did not toy around with us, was a straight shot, and very relatable. He put our car buying experience at ease. He even followed up with us to ensure we were happy with our purchase. The dealership is overall, very posh and respectable. The prices are what they are, no hidden fees (something I very much appreciated). If you’re looking for a reliable, beautiful luxury car, I recommend this dealership, and ask for Dan. He’s sure to check all of your boxes.

Wonderful experience. Ive been financing 3 cars, all from MB White Plains. Service was great, everyone was nice, no hassle, and everything done quick! Shout out to Ralph Rodriguez. Hes very insightful, professional, and helped me getting my third car. If you need a car make sure you hit him up!

From the front desk to finished it was so great and easy to purchase our CarLidian Nikolla helped through all the process he was very helpful and very professional I highly recommend him Thank you

I would give this place 0 stars if I could. They are very unprofessional! I put a $5,000 deposit on a new 2021 GLC, and when I arrived to pick up my vehicle that I insured and etc. I was told that it was no longer available and they wanted to offer me a vehicle that was damaged that they would repair. This dealer ship is terrible! I even went here for service on a existing vehicle before and it was a horrible experience. If you plan to spend money use a dealer that values your business!

What a great experience! Bob Binette and his team (especially Paul T.), were wonderful to work with. They were so helpful in finding me the exact car that I wanted. Very patient and not pushy at all. Truly think that they want their customer to be happy! I highly recommend! Thank You MB of White Plains!

Than you, I had the easiest and most pleasant experience with Robert T, he’s really knowledgeable, genuine, and super nice I highly recommend working with him with your next purchase or lease I know I will when my lease is up. He went above and beyond. I been dealing with Mercedes-Benz of White Plains for a long time they are absolutely top ShelfThank you again

Dan Malone and Nicolette Natale could not have been better partners through our first ever leasing process. They were incredibly patient in answering all of our questions, and made sure we were fully informed at every step. The entire team was completely professional from moment one, and even helped accelerate the process knowing we had a time crunch on our end. Even though this was our first time at the dealership, I know well be coming back for years to come!

Bobby helped my mom replace her SUV and made the process very easy. He was very professional and helpful and worked out a great deal for her. We were all very pleased with the process and his personal attention which led to a great outcome.

Robert from Sales, Josephine from Service ..High Class Level of service, which I really appreciate.

I purchased a C300 Coupe with Jefferson in March 2021. This is not my first Mercedes-Benz and I have purchased from dealers in Massachusetts and Connecticut in recent years. Jefferson and the team at Mercedes-Benz of White Plains made my purchase effortless and an absolute joy, surpassing my experience at Mercedes-Benz dealerships in Connecticut and Massachusetts. Jeff and his team were a real pleasure to work with and I would definitely give them my business again!

Best experience EVER as usual! I couldn’t be happier not only with my new car and deal I got but the way I was treated by Matthew Schafran and Nicolette Natale. They were very knowledgeable, professional, courteous, and accommodating from beginning to end! Ohhh and I should mention extremely patient ;-) I honestly couldn’t be happier! THANK YOU!

I very much recommend this specific dealership, and also sales person Ralph Rodriguez. I had a 2019 CLA but wanted a 2021 A Class and somehow Ralph made it happen. Not only was the process the smoothest process ever, but I got exactly what I wanted - vehicle & payment wise!I am very much pleased & couldn’t be any happier! Thank you Ralph, I will def be referring my friends and family here. AND he delivered the car to my house !!! How convenient!

I have leased and purchased numerous cars over the years. Working with MB white plains was by far the greatest car buying experience I have ever had. Luci was the best salesperson. She was honest and upfront about the car and pricing. She made the process very easy, even during covid! I drove from Long Island, where I have many Mercedes dealerships to choose from, up to white plains because it was worth the trip. Luci even followed up with me the day after I picked up my car to make sure I was happy. I will not only be back to this dealership again, but I would highly recommend them to anyone.

Mike Reyes, Service Advisor, is my “go to” for the TLC I seek for my vehicle at MB White Plains. Mike never disappoints me and makes me feel like I’m his only customer! He has been the consummate professional, displaying patience and offering fact checked information so I can make informed decisions when servicing my vehicle. During my most recent visit, he and John Francese, Senior Tire Store Advisor, worked collaboratively to ensure that my GL 450 was safe and ready for a family road trip. They keenly recognized my sense of urgency and concern. They accommodated me and my vehicle’s needs. Arrangements were seamlessly and promptly made during this visit, from start to finish. There was a friendly, complimentary and, luxurious ride to my home. Then, upon my return, I was thoroughly pleased to find that full attention was given to the details I requested and more. They went above and beyond. I had very pleasant experiences while interacting with the personnel in the Parts department as well. Impressive! Highly recommended!

First and foremost, I would like to thank Nosh and Jefferson and all of the employees at Mercedes White Plains for helping me getting my new car. I initially came in and spoke with Jefferson in regard to my particular car situation and they tried everything to work with me. When Nosh came in and started working with Jefferson and working out the numbers and what I wanted and needed it felt like I was part of their family. I never bought a car from them, nor knew any of them but the environment at the dealership is very welcoming. They asked me what exactly they could do for me and how they could help. Jefferson and Nosh kept bouncing ideas and numbers back and forth keeping me involved trying to find a way to help me get into a new vehicle and help me with my situation. A couple days later, I picked up my C300 AMG Line. I have owned vehicles from their competitors and I have never felt this welcomed ever in a car dealership. Not only their competitors, but any dealership I have ever walked into has never treated me the way Mercedes of White Plains did. I will definitely continue to work with the dealership in the future and I recommend anyone and everyone to go see them for your car needs. Even if you dont think your financial situation is the best, they will work with you to get into a beautiful luxurious car without any pressure whatsoever. The ease of working with sales and with the finance manager is like no other experience I have ever had. No pushiness at all just making sure you were comfortable with the decision you make and even helping working around your own personal financial situation to make it feasible. If you do go in, make sure you ask for Jefferson (Sales), Nosh is one of the finance managers and will help you with the numbers. I typically do not write these google reviews but with my experience at this dealership, I had to give them the respect and the shoutout they deserved.

This is the best buying experience Ive ever had! I dealt with Rob T. and hes super friendly and super professional. I would definitely recommend asking for him. Their Doc fee is $75 and they charge a $70 Fuel fee (to fill up the tank). This means that their total dealer fee is ONLY $145. I bought the car and will definitely be buying my future cars at this dealership. I HIGHLY recommend coming here.

Left the dealership last night with my new car CLS450! What a whip!The whole team is super nice and easy to work with! David P and Mike are Rockstars and are so patient. They did not pressure at all nor were they salesy which I like. I HIGHLY recommend them.

I experienced nothing less then exceptional service. My sales guy Travis was amazing, so helpful, so kind and considerate. I’m extremely pleased with my new purchase.

Great service. See Travis. He will listen (a lost art these days) and find you what your looking for with haste. And John Skiadas really was helpful throughout the whole fiance process. Everyone was extremely transparent and professional. Met and exceeded my expectations

I had the easiest and most pleasant car buying experience with Sean Loperfido. He is really knowledgeable, genuine, and super nice! Highly recommend working with him for your next purchase ... I know I will! He went above and beyond for an amazing purchase experience. Thanks again!

By far the best car buying experience ever.My sales associate Amberlyn Alvarado was very professional, direct no bs and easy follow up.Friendly staffs and courteous people loved every moment there..

I have always been a loyal customer to Mercedes-Benz and for past 9 years I have purchased my last three cars from the White Plains Dealership. I have had ALL my maintenance performed by them (an Excellent Service Department). I purchased a certified pre-owned in February 2021. During the winter months and with Covid-19, I hardly used the car. I recently took it for a complete detailing and it was brought to my attention that a poor body repair was done on the driver side lower rear panel. I DIDNT notice it when I purchased the car. I am 70 years old with cataracts so I didnt see it. When I went back to White Plains Mercedes (7/8/21) they denied that they sold me the car in that condition and the repair estimate was $1,416.80. Apparently over 10 years of loyalty has no meaning to them. MY ADVISE IS BEFORE YOU DRIVE OFF a Mercedes Lot, MAKE SURE YOU THOROUGHLY INSPECT THE CAR. It would even be worth it to have an outside professional look at the car for you.

Amberlyn made our first Mercedes experience a pleasure. She went out of her way to make us feel comfortable with our decision. She even answered our questions outside of normal work hours. We went there to buy a CLA250 and left there with an E350. What a wonderful car!

I recently bought my car here at Mercedes-Benz White Plains and I had an amazing experience. Sebastian Merino is the best sales consultant Ive ever worked with! He would always call me with updates about my car and always made sure I got exactly what I wanted. I could not have asked for a better experience! Thank you so much Sebastian!

There is no one that better exemplifies the Mercedes brand than Mike Chase and his group of sales people. Mike is a consummate professional and works with all customers to get great deals done. Really impressive. I highly recommend that if you are in the market for a Mercedes you make sure to visit Mercedes of White Plains and find Mike.

You want a Benz? Don’t waste your time going anywhere but here. They gave me great service and helped me get through the hurdles of certifying my credit.

Hats off to the service department especially service supervisor Michael Reyes this gentleman is just unbelievable he goes over and beyond to help his customers, the quality of service he provides is truly impeccableThank you so much Michael I really appreciate everything you have done and the great service and attention you have shown me 👍👍👍

Deborah Goldschmidt was very helpful. She quickly confirms a vehicle in inventory with features I want and strikes a great deal on the pricing including the maintenance package. Great experience and highly recommended.

Came to them in GOOD FAITH as a broker from my leasing company to purchase a gt63 amg , and to my astounding they cut me out of the deal now the sales person peter makaj , sales manager Nicole who I left two voice mails and said she would have given a call back since Friday not responding , they were willing to sacrifice their owner(s) business income in future deals for their own GREED as I also deal with a good bit of luxury cars and I’m sure they own brands other than Mercedes for one deal , very disappointed with the professionalism and audacity to deal in business like this , will never recommend anyone to buy here .

First I would like to say if you come here ask for Nosh in sales he is great ! Very friendly and made my buying experience so much better highly recommend dealing with him so happy with my GLB 250

My experience with Jefferson at MB of White Plains was considered an expectational experience. We currently live out of State and Jefferson was able to provide a walk- through video via facetime of the car we were interested in. He was able to answer all of our questions before arriving for a test drive. During our test drive, under COVID 19 precautions, Jefferson provided great insights and answered all of our questions about the car. Once we agreed on moving forward with our purchase, Jefferson also guided us with all the documents needed before hand, so were were able to drive home the same day. MB of White Plains business process; paperwork was seamless and efficient. Getting us on our way, quick and easy. You can not say this often when it comes to financing; paperwork anywhere else. Jefferson reaches out to us on occasion to ensure we are happy with our new car, if he can be of assistance for anything else, and if needed , to please reach out to him. This open door communication is not heard of as well. Most dealerships take your money with radio silence thereafter. Jefferson and MB of White Plains exceeded my expectations and I highly recommend Jefferson and MB of white Plains for future sales.

I originally purchased my car from the dealer in Paramus because I couldn’t find a CLA 35 anywhere. I had a problem with my tires and the service and jorobar help I received from the dealer I purchased my car at was so disappointing. I reached out to the white plains dealer and they helped me right away. Got me an appointment, Dan from the service department really went out of his way to ensure that not only my tires got fixed, he was able to put me in a loaner as well. I will definitely purchase my next vehicle from this dealer. I have no bad words to say and will continue to have my car serviced here. Thank you

I had purchased 2 vehicles from this dealer.I still own one of them, and had scheduled for service a few weeks ago with loaner car. Unfortunately with the winter storm I had to cancel and reschedule for the service but they wouldnt get me the loaners this time. I had no issue getting the loaners at this place for past 6-7 years so I asked why and the answer was because I had not have the service from them for over 3 years...I can not believe that is the reason Im not getting the loaners. It sound more like you dont spend enough money here, you dont get the loaners

I had a great experience with Mercedes Benz White Plains! Special thanks to Mike Chase and Josh Alexander for making the entire process so smooth and easy!! You guys went above and beyond 5 star service and I can’t thank you enough! I’ll always be coming back here and I recommend it to everyone!

I had a great experiencing purchasing a SUV from Matt Schafran and Mercedes-Benz of White Plains. Unlike salesmen from other dealerships, I never felt any pressure from Matt as we texted and talked over the phone about different models and amenities. Once I was ready to come onsite for the test drive, Matt was super accommodating and had everything ready. He was very knowledgeable about all the cars features and taught me all the ins and outs. It was one of the smoothest car purchases Ive made and already recommended Matt and the dealership to my friends and family. Definitely ask for Matt if you stop by!

Great Service by Ralph Rodriguez. We came in expecting the best and we got the best.

Dan Malone made the process as comfortable and simple as possible. He will find you what you are looking for hands down.

We want to thank Ralph Rodriguez. He helped us purchase my wife’s 2018 GLS550. He was super attentive to our needs and explained the entire process to us. He took his time and there was no pressure. Thank you Ralph. This was the first time a sales rep ever ever followed up with us after the process to make sure we were happy with the vehicle. I highly recommend you call them and tell Ralph Alex Ruiz sent you.

I’m not looking to engage in a public debate so I’m just going to leave this here as it represents the quality of your customer service. You know exactly why and if you don’t, then shame on you. Don’t bother responding because I have nothing left to say to you or your unprofessional sales reps.

Bought a new Sprinter from David Link at MB of White Plains. Was a great overall experience. I live in CA and David helped me get everything in order over the phone and email. When it came time to pick up the vehicle, David had everything ready to go. I flew in and was out of the dealership very quickly. Hit up David if you are in the market for a new Sprinter. Definitely the best car buying experience Ive ever had.

Both myself and my sister have had five leases with the Mercedes Benz product and always pleased however this has been our first dealing with an amazing salesman named Daniel Azadian and his manager Jim Romer.As repeat lease customers of this product for many years we must say we have never had such a wonderful and smooth experience as we had with Daniel.Not only extremely knowledgeable but just as friendly which made our transactions so much easier. If you are in the market for a Mercedes product we would definately recommend you see Daniel Azadian at Mercedes-Benz of White Plains . We are sure you will be as pleased as we were ..Thank you again Daniel and Jim ..Tracy Bernacchia and Keith Oliva

You’ll be so lucky if you get Jose as your service representative here. He just made the whole transition smooth and was always communicative as well as transparent. We have/had multiple Mercedes that we bring to service as well have purchased here and the service is always spot on. This time though I just felt Jose really took the time to be personable and in this climate it really counts. Shop and service here for the 5 star treatment and ask for Jose!

Great experience! Paul was very personable and great to work with. Marsel was a great finance manager and worked hard to get me the best terms available. I would recommend these guys over anyone else I’ve dealt with.

Just bought my first Mercedes ever and I’m so glad I came here! Ralph Rodriguez in sales, Tyler in concierge, and Bob Carol in finance were all so helpful and honest throughout my experience. Ralph was especially helpful when it came down to my ultimate decision in leasing a 2021 CLA - he wasn’t pushy at all, gave me his honest opinion including the good and bad, and was very realistic about pricing and what a good investment/bad investment would look like. I wasn’t even sure what leasing would look like and was planning on financing an older car, but he walked me through the numbers and that was tremendously helpful. I wasn’t even planning on stopping here while I was car shopping, but it randomly popped up while I was searching and got a free couple hours in my schedule and spontaneously dropped by. I am sooo happy I did and I really can’t thank all of them enough for making this experience seamless. I walked in this afternoon and left with a really beautiful, classy, elegant vehicle that meets my needs and am honestly not sure I would have received this treatment elsewhere. Thanks again!

I bought a new 2021 GLA from MB of White Plains. Everyone was professional and courteous, great customer service without any pressure. They will work with you to give you the best offer you will not get elsewhere, potentially saving you thousands. They even offer a price-match guarantee! No wonder they have great reviews and hold numerous awards. If you are shopping for a new car, seek out Daniel who was very helpful. Ill post pictures once the car is delivered!

Great experience! Got a new car! And the service was excellent. Everyone was so professional

I had the best buying experience at Mercedes Benz of White Plains. It was a preowned car, and the entire transaction took just a few hours. Daniel Malone was my sales agent. Very knowledgeable and very thorough. His personal videos added merit to the vehicle. An ultra smooth transaction. The car was great as well. The dealership was two hours away and well worth the time. Daniel and his team preplanned the entire visit. The entire team was COVID conscious, proper etiquette followed. Definitely felt safe. Excellent in every way, from initial phone call, to test drive, to signing and driving home. 5 plus stars.

Peter Makaj is an exceptional salesman. He went out of his way to make my purchase experience easy and straight forward. Unlike most of the experiences Ive had purchasing a car Peter kept his word and was fair and honest the entire process and took the time to setup and show me all of the features in my vehicle. Service was above and beyond. Highly recommend dealing with Peter Makaj.Update: 2020I purchased another car from Peter replacing my 2015 C300 4Matic in polar white with a CPO 2017 C300 4Matic sport coupe in selenite gray. The interior is brown. It has all of the AMG line sport package features. Again it was a super easy process. Saw the car listed online. Called Peter and gave him a deposit over the phone and two days later went down (Im an hour away) and purchased the vehicle. Having bought from Peter before as well as my father having purchased a car from him I knew of he said the car was immaculate it would be and it was. Did the paperwork and was put the door driving it home. Everything was done by appointment that could be and then they made sure everything was cleaned before touching it as were in COVID times. Felt very safe as all surfaces were cleaned in front of you. This maybe the only good thing to come out of 2020 for me. I would definitely buy here again if I end up going with a Benz again.

What a wonderful place! Went in looking for an SUV. Had my eye on the GLE but once I saw/drove the vehicle I realized it was just too big for me. My sales associate Ledion then suggested the GLC. We reviewed the options and he patiently explained why he thought it was the best option for me, he was right. I had so much confidence in his direction I didn’t even test drive it. Drove the car right off the showroom floor and am absolutely in love. Ledion worked with the finance department to get me the right payment amount and the perfect vehicle for me. I never felt rushed, I never felt the need to haggle. May I also add that the dealership itself is absolutely beautiful. They explained all the features of the car with me thoroughly to make sure I knew all about my vehicle. I will be a Pepe customer for life! Thanks again Gents and a special thank you to Ledion

I had the worse experience ever last Saturday when I took my car in to replace a tire I purchased at this location less than a year ago. Maria was extremely rude since the minute she began talking to me. I let her know I had already called to get all the information as far as fees and warranty. She still told me Ill look into it and let you know if their is any fee for the tire. I knew I only had a labor fee since my tire was still under warranty. I let her know I have my own spare tire which was the one on the car that I needed them to return it to me and place it in my trunk once they took out the bad tire that was in my trunk which was the one I caught the flat on that had the warranty. After waiting over 40 minutes that they were already working on my car she returns with a gentleman to tell me the tire wasnt the one I purchased from them. I told her I know that and thats why I let her know when I got there that the one that I caught the flat on was the one I showed her in my trunk( the one under warranty). As I was talking she walks away realizing I did tell her that when I got there. She was basically not paying attention to what I was saying when I got there nor when she came back to me. I found it rude and disrespectful for her not to know what we spoke about and to walk away from me when I was explaining to her she was looking at the wrong tire. When I went to look for the manager which I didnt find another employee asked to help me I let him know I didnt want Maria taking care of me, then she comes to us and to start asking how she was being rude or disrespectful I told her please dont talk to me that I didnt want to deal with her anymore. I dont know how she can work with customers. I regret not going to NJ where I usually go but since I purchased the tires here I came to this location.

This is a CLASS dealership. Friendly, courteous, honest to deal with, great cars of course, and just a pleasure all around. I’ve bought a lot of cars at a lot of dealerships over the years. This one ranks right up there at the top. Thank you!

Just purchased my first car from here last week.What a pleasure dealing with ROBERT and the rest of the team.So professional and not pushy at all.Told Robert what car i was looking for and he spent his time showing me similar cars for an idea on what i couldnt make my mind up on.Within a week what i wanted arrived and i couldnt be happier.I highly recommend this dealership and will be purchasing future cars here.

My visit to Mercedes-Benz of White Plains has been highlighted by excellent service from Jessica De La Rosa - a salesperson who will sure all your needs are met, all your questions answered and all your requests fulfilled. Thank you, Jessica.

I had a problem and Jim Romer theGeneral Manager stepped in and took care of it. I appreciate him.

Heres my actual emails with a sales rep (in reverse order). He conviently ignored my question, felt entitled, and the rest speaks for itself. I asked one simple question, but seems it was for a lot of information that can only be conveyed verbally.-----------------------------------------------Hi,I asked you to come in because I explained you were asking for a lot of information that is better explained in person or on the phone. Since you have not provided a phone number, the only other option is in person explanation. I appreciate you letting me know you ignored my email, so I now know your actual intent to purchase a vehicle. I will remove your information from our system for no more additional follow up.Best regards,Daniel--------------------------------------------------Hi Daniel,Your last email was a non-answer to my question and was not useful to me. It didnt even attempt to address my question, only a request to make an appointment so I ignored it.Thanks--------------------------------------------------Hope all is well! I wanted to make sure you received the last email with very important information about our great Mercedes-Benz vehicles that you were interested in. In the event that you didnt receive it, please let me know so I can re-send it to you. Getting you the information you need to make an educated buying decision is my goal and top priority.Looking forward to working together and thanks for the opportunity!Best regards,Daniel--------------------------------------------------Hi,There is to much to cover over email, please let me know what day and time works best to come in next week to discuss.Best regards,Daniel--------------------------------------------------Hi Daniel,Could you provide me with whats the core differences between the GLC, GLB, and GLE? I see a wide price difference but Im not sure of the details.Next week is when Ill be looking into this in further details. In the mean time, any additional information you can provide would be appreciated.Thanks,--------------------------------------------------I wanted to see if you are still interested in the 2020 Mercedes-Benz GLE350 that you inquired about here at Mercedes-Benz of White Plains. You had reached out to us but I have been unable to contact you since then. Please let me know if you are still interested and if you have any questions regarding this vehicle.If you are no longer interested or have possibly purchased something in the mean time, if you can let me know as well we can always update our phone and email records here. I look forward to hearing from you, Thanks!Here is a link with more information on the car and some pricing info as well:CLICK HERE FOR OUR ONLINE EXPRESS STOREBest regards,Daniel A

The most pleasurable experience in a car dealership.Everyone was pleasent, courteous, accommodating and practicing social distancing as well as all otherpractices under Covid protection mandates.Our salesman was awesome and I would recommend him to anyone interested in purchasing a vehicle at this dealership. They are the best!

Let me just say, this was the best car buying experience I have ever had. Was in an out within 1.5 hours. I spoke with Tom Chen prior to leasing my new car after an issue returning my lease to another dealership. He was able to get this car together, and get all paperwork, etc. situated within a day so I had a car the next morning. I was given Toms info from the great team at Rolands Auto Body (also highly recommend), and I was not disappointed. I would recommend this dealership and this experience to anyone interested in getting into a Mercedes. I love the car I am in and I am looking forward to continuing to work with them in the future!

Although it wasn’t a Mercedes that I purchased, this dealership still went above and beyond for me and treated me with respect. I bought a used Tesla from here, although there were some things that were missed on the vehicle, my salesperson, Ralph Rodriguez, really made it right by doing everything possible to make sure I was content with the vehicle and felt comfortable leaving with it. He was very prompt in replies, personable, and did more than I have ever seen a dealership do for someone. I would recommend working with Ralph and would work with him again. This dealership also offered me top dollar for my trade-in (non Mercedes) and was in the thousands more of what anyone else was offering. Thanks for making it possible for me to get this car from you guys!! Thanks again, Ralph!!

I would like to thank Ralph Rodriguez for the outstanding experience we had purchasing our GLS 450. Ralph was super attentive to our needs and explained the entire process to us. He went above and beyond to work with us in getting the car we wanted. Ralph even followed up with us after a few days to make sure we were happy with the vehicle. I highly recommend Mercedez-Benz Of White Plains and make sure you see Ralph Rodriguez. Thank You Ralph.

Purchasing my car though Mercedes-Benz of White Plains was an absolute pleasure. Josh Alexander was extremely nice, professional, and patient from the second I inquired about the card I ended up purchasing. I drove about an hour and 15 min to White Plains from northern NJ on a Friday afternoon. Josh answered every one of my long list of questions and prepared the majority of the paperwork ahead of time. This allowed me to check out the car, test drive it, sign the paperwork, and get back home. Joseph Prudente was just as nice, professional, and patient with me when figuring out the financing. I purchased a beautiful CPO C300 that had a small spot on the white seat. Josh assured me they would take care of it when before I left the dealership. Josh coordinated with their service department to make sure they took care of it. The service department drove down to get my car, leave me a loner, fix the seat, and return my car when it was complete. It looks brand new! This is the 3rd Mercedes My wife and I have purchased within the last 7 years. Each one from a different dealership. Josh and Joseph made this far and away the best purchase experience yet. From now on, when I think of first class service, I will think of Josh and his team in White Plains. When I buy my next car, I will certainly check with Josh first.

Highly recommended.My wife and I went to 3 dealerships before going to MB of white Plains. The deals (for GLC 300 4matics) were great and people are the best! Ralph Rodriguez allowed us to spend as much time as we want when we checked through the vehicles and he gave us great offers that made us make the decision right at the dealership. He helped us from step 1 to final step (free car delivery to my apartment.) Because it was our first time buying a car, we didnt know much. He even helped us deal with an insurance company. I cant thank him enough and were so happy with the decision we made.

I highly recommend Mercedes of White Plains to anyone looking for a new or pre-certified Mercedes… I bought a C 300 convertible Mercedes pre-certified and We were treated wonderfully And our sales rep Amir Jakupi couldn’t have been more professional and courteous… We were pleasantly surprised when Amir called us a week later checking in to be sure we were happy with our new pre-certified Mercedes… We will definitely recommend Mercedes of White Plains to all our family and friends!!!😃

My husband and I highly recommend our salesman Ardit Shabi and the finance manager Marsel Paloka. We just purchased our 4th Mercedes from Pepes Mercedes of White Plains. Ardit was kind, fair, honest and so easy to talk to. The price was the best!!! He was very thorough from start to finish. Marsel was previously our salesman that sold us our first two Mercedes, helped us get great deals on the various maintenance packages. They make us feel like we have a family member in the business with the way they care for us.

I was there on April 23rd 2021 to pick up a vehicle that i drop off to get service they damage the vehicle on the rear bumper and then the service adviser Mike lied and said he check in the vehicle and it came in with those scratches on the rear bumper and then said he filled out the damage sheet what the purpose of a damage sheet if it’s done with out the person thats drop of the vehicle being present at the time you inspected the vehicle wouldn’t it make more sense to do that with both party present. Very incompetent people handling your vehicle there inspect before and after leaving will never use that service department again.

Havent purchased a vehicle yet,..but Mr. Crosby is an Excellent sales guy!!! Hes very knowledgeable, Patient, and tells it like it is,.!!!

This is a great dealership. I got a great deal on a gorgeous pre-owned MB. The gave me great value on my trade. The sales process was no haggle and seamless. Bobby Ayo - fantastic. The service department is fantastic. I am a car enthusiast and buy too many vehicles. I am looking forward to my next purchase. Thank you Bobby! I love my car!

I have been a loyal customer of Mercedes Benz for decades but my last experience was overwhelmingly great. I wanted to transition from my 2019 450E Wagon to a sedan and worked with a wonderful salesperson, Debie Goldschmidt. She was incredibly knowledgable about Mercedes-Benz products and recommended a 2021 450E Sedan. Not only did she recommend the model but the color and some of the options as well. Since leaving the showroom with my new car, I have gotten numerous complements on both the model and color. All of her recommendations for the options were perfect and I will definitely recommend Debie of Mercedes-Benz of White Plains to anyone who is contemplating a new car. Thank you Debie & thank you Mercedes-Benz of White Plains. Dan Foxx

Very friendly and helpful staff! Would recommend Mercedes-Benz of white plains! Thank you Tim and Rob!Lauren & Doug

Awesome! Christian in parts department couldnt have made my purchase any easier. Will definitely be back.

I had a GREAT internet sales experience with Ralph Rodriguez and Marsel Paloka. Answered all of my many questions over the course of consecutive days, sent me the paperwork via a notary service, and even took video of the loading for shipment to FL. Class acts and committed to complete customer service. Thank you Ralph and Marsel! So glad to have found you guys, and of course the car too! Highly recommended!

Discrepancy between what I was told over phone and what I experienced when came for service at this dealer. I was told no loaner car available for all customers, but it turned to be reserved only for MB owners who purchased cars from this dealer. Sounds like my MB is not MB and it doesn’t deserve the same service quality. Also the price for the service B is higher than what I was told over the phone. Poor communication and misinformation, negative experience compared to any other dealers I’ve had serviced before. I don’t think the service quality meet the standards of MB brand at all.

My husband’s and my experience was great. We were greeted by Jesse Ng and I’m soooo happy that he was our salesman. Jesse was extremely knowledgeable about the vehicles as we were downsizing from a 7 passenger to a 5 passenger. He was able to suggest which car would work the best for our family needs and our budget. We had an amazing test drive experience with Jesse. Besides him being helpful, he was hospitable. Jesse even personally delivered my new car to my home in Brooklyn & gave us a tutorial on how to work everything.Bob Carrol was the finance manager and he too helped make our transition to Mercedes seamless and enjoyable. They have a great team over there.We’re not celebrities. Just regular people. But Jesse made us feel like there was no one more important than us in the dealership.I sincerely feel Jesse went above and beyond to make this a great experience for my husband and I.I would definitely do business at this dealership again because of this experience.

Best service experience I’ve ever encountered at any dealership! Frank, my service advisor was a superstar from start to finish. I have to say their entire team was very pleasant to work with.

Searching for a specific CPO car with the options you want is tough. Really luck of the draw in finding it. I was looking for a specific GLE 350. Honestly I’m probably an annoying customer because I know exactly what I want and what I want to spend. I don’t want to be shown something else for a different price no matter how good of a deal it is.I went to a few other Mercedes dealerships and every time I felt like I was getting setup or worked because after telling them what I would want they would always do something sneaky like change the term to 72 months to look cheaper. Then I happened to meet Rob Texidor at White Plains. Guy was honest from the start with me. When we first talked about a specific GLE 350 the dealership would not drop to the price I was looking for. Rather than spin anything sneaky Rob was honest. I left and started looking elsewhere. Again at another dealer the salesperson did slick math changing terms the 72 months to try trick me to make the price look less.Then I got a call from Rob about a week later saying the price just dropped. I rushed over, loved the car, we worked on a number that worked and closed the deal. Never once did I feel rushed, or worry I was being cheated. Guy worked WITH me to try and get what I needed. He didnt try to show me something I wasn’t asking for. Rob is a stand up guy, I wish everyone was like him. If you’re looking for an honest person at an honest dealership, go see Rob Texidor at this location in White Plains. Great guy.

A giant step above other dealerships! From Bob + Niki in sales to Maria in the service dept., the entire process was professional, pleasant + exceeded my expectations. This is my fourth Mercedes + Pepe has earned my business for all future purchases!

The worst experience iv ever had! I had a appointment. And when i arrived. I was told i wasnt able to afford anything i wanted to look at. Jokes on them not knowing me.

They ARE READY and RELIABLE. Yesterday, I ran into every customers worst nightmare. I got a flat tire on a turnpike that damaged my entire tire and rim late at night on Sunday. I waited hours and hours for the NJ Authorities to move me into a safe location to get properly towed for assistance but WP Mercedes made me feel SAFE. Today, they sent a tow car (Free of service) to my home to their dealership. Christian Chandler, waited for me at the front as they delivered my car and made every step seamless and stress free. As this was not my home dealership he definitely made it my new home dealership. He not only provided his best professional opinion he got me in and out within an hour and a half and made sure I got the correct products. If you are looking for integrity and security choose Mercedes White Plains. Pro tip: always add their tire and wheel protection. It’s pricey but it will save you in the long run. Thank you Christian.