Terrible experience. They say their diagnosis is free but its not. They over charge you for anything and just couldnt fix anything. They cam three times and my AC system are still not working. Its a hot summer. Can you imagine? I am still struggling with them. The worst experience in my life. It seems that they are playing a scam with a license!

The repairman was punctual and very good. My issue is with the Sears service company itself. I have had issues with my fridge leaking because of little holes or cracks in the tube that feeds the water dispenser and Ice maker. I told them the issue and they know the model. When the repairman came he said he would have to order the replacement tubing??? Why wouldn’t they have equipped him properly before coming out… it was a 3 week wait for the appointment as is! Luckily I happened to have some tubing on hand from previous leaks that we fixed ourselves and there was enough of it firm him to complete the job. If I hadn’t this job would not have been completed today. Ridiculous. Plus the charge was 400, even though when I was called I was told $162. Very unhappy about that. I would have been ok with the $162, but $400 is way out of line.

My 2 year old Kenmore Elite refrigerator stopped cooling and freezing. It takes over 4 days to get an appointment. They have a diagnostic feature, which you cannot use unless you pay their $49 / a month service contract. I told Sears that another technician said that it was an evaporator coil leak and asked how much that would cost to repair. Sears did not give an estimate. They also said that after they did an assessment, I would need to wait for the part to be ordered and once it came in, then they would schedule the follow up visit. That is at least 3 weeks without a refrigerator. Kenmore is no longer listed with Consumer Reports as a recommended buy. Furthermore, I believe Sears has changed their business model to building low quality products and charging $588 a year to support those low quality products.

The repair guy was fine. sears came to my house to fix a Kenmore product but couldnt figure out the model. waste of time and $125 bucks.Never ever will i use Sears for any service or product again.

We called sears to fix the door on the stoveThe phone call confirming that technician Is on the way was two hours before he came. The work was done quickly and professional. the issue was with price. When we called sears we were told that service call is $125 that would go toward the price of service. the technical told that his work cost $51 and charged us $$176 + tax. We asked why he added $51 if it should be part of $125. I believe there is miss leading by customer service or overcharge by technician.

The technician was not interested in fixing the machine. He first said there was NOTHING wrong with my washer. He VIDEOED the wash cycle and I thought that was very strange. I told him the LF error message. I had to chase them to order the parts. I had to wait weeks for the parts to come in. On the day of the install, he never showed up. I called back and asked what happened and they said he closed out the ticket and I have to call Sears again and start all over. I waited a month, a repair man came, billed sears for parts & labor that I never got and dosent have the decency to come back and fix it! IT IS FRAUD AND A BIG SCAM!

It took four visits and three months (after discounting one month for Covid 19 delays) to finally get my Stovetop Microwave working and even now I need to call in again because i see they broke another part and mounted it back incorrectly. The servicemen were professional but never had the parts and each time different parts had to be ordered and it took about a month for each set of parts to get shipped in to us. Its unlikely Ill be buying anything from them again because their service is not what it used to be (before their financial troubles) and was the main reason i bought from them in the first place.

The repair person was very pleasant, however, the new compressor he installed is louder than a 747 at takeoff and it doesnt cool the freezer. So I have to find the experience unsatisfactory.

The repair service provided was professional and quick. The technicians - Rob and Doug - fully diagnosed the situation, clearly communicated the problems to me, and efficiently applied their expertise to their solution. Due to needed parts, the job was partially completed, however it was through no fault of theirs. We are looking forward to their return in early January. They are a truly dynamic duo, and we would like to request their services for the follow-up visit.

While the repairman was top notch the cost was RIDICULOUS. Over $700 quoted for a part and literally a 30 second installation. You should be ashamed of yourselves.

A big thank you to the technician and to Sears for the excellent service we received. The tech who came out for the washer also serviced (annual servicing) a number of other appliances. He was both knowledgeable and courteous and went out of his way to answer all of my many questions. Were happy to be dealing with a company like Sears.

My washer suddenly stopped working during the spin cycle, so I had water in the machine. I was able to schedule a visit the very next day - 4 business hours after I went online. The technician was very nice and knowledgeable. He had the parts he needed in the truck. Within 30 minutes, my washer was working and he was on his way! An excellent experience!!!!

If I could give them ZERO stars, I would. Im sorry I ever called them in the first place. My Kenmore dryer wasnt heating up so I called this place (closest Kenmore authorized tech). The first time they came, they told me it was a heat sensor that busted. So I handed over $500 to order a new heat sensor plus labor. The second time they came they installed the new heat sensor part they ordered and IT STILL DIDNT WORK. So they ordered ANOTHER one. They came over a THIRD time and not only did it NOT work but they also blew the power into that line and I had to call an electrician to restore power to that dryer line.I got the supervisors phone number from the tech the last time he was here. His name is SHANE MCGEE, and Ive tried calling him for the past 2 days to either (a) return my money or (b) come out with a different tech to FIX MY DRYER as I paid them for but he is cowardly not picking up his phone and therefore we are disputing the $500 charge IMMEDIATELY with my credit card company. Not only that, but I had to sit at home for 3 separate days waiting for them to NOT fix my dryer. This place is a racket. Save yourself time, energy and money and DO NOT CALL THEM FOR ANY APPLIANCE REPAIR!!!!

This is not a review of the technician and his work, because while the technician was prompt and delivered excellent repair service, THE COST FOR THIS WAS ASTRONOMICAL. We had our front load washers rubber gasket replaced and had to purchase the parts ($100) separately and then had to pay an extra $180 on top of that for the labor which took about 1 hour possibly 75 minutes. You could do this on your own but it requires taking the top of the washer off and then trying to secure the new gasket to the front with small wire. It seems like a kind of difficult thing to do, which is probably why it took the technician an hour to do it. But it definitely should not have cost $180 for an hour worth of work. We had to get it done and seems like they have you by the neck here, but that shouldnt be a reason to charge a ridiculous amount of money for the service.

Repairman did a very cursory inspection of fridge under the warranty (and failed to check the stove-top, for which we had paid an additional fee). He essentially only looked at item that he could upsell and nothing else. This was a total waste of our time and money. The first thing he did was to try to sell us an additional warranty at an outrageous price, and when we refused, it appeared that he did what he could to get out as quickly as possible.

July 2021Samsung gas clothes dryer stopped turning over. Edwin from VIM called me an hour or so after I called in a repair request to Sears Appliance Repair to tell me he was just finishing a job in the area and it was his last job of the day, he was just assigned my ticket from Sears, would I like him to come over and diagnose it right now instead of waiting two days for my appointment? Of course! He came, diagnosed and replaced a faulty thermocouple, took about an hour as the easy and more common casues were eliminated and he had to take the drum out. He explained the thermocouple was there to shut off operation if the appliance is overheating. He also checked the air flow from the outside of the house and cleaned lint from the external duct hood grate. He cancelled my appointment for me. Edwin has serviced my appliances before and he is knowledgeable, communicates if asked and focused on doing a good job. Perfect service.

Repair person was knowledgeable, neat, and timely. Who could ask for more? Kenmore elite refrigerator needed a new fan. Called Sears Home Services and problem was diagnosed over the phone. Repair part was delivered next day. Two days later fridge was repaired. Very satisfied with service. Hope Kenmore Elite needs no more repairs as it is only two years old!!!!

Took over 2 weeks for an appt. When you do not have use of a refrigerator that is way to long.....

Service tech was on time, friendly and did the required workHis specialty is refrigeration- and the maintenance work was for a washer and dryer- next time they should send a tech that works regularly on washer/dryers .The work done would have more thoroughTech did not repair machine as requested, had notified in advance that start button touch display required replacement. Yes tech did PM but did not repair as requested. Now must schedule 2 no appointment to have repair done which should have been done on the first visit.

Service is poor! Avoid! Do not pay for extended warranties. Save the money and put it toward the cost of replacing the appliance in the future. I purchased a warranty on our Kenmore refrigerator. A few months ago, which was five years after the purchase, the dispenser of water and ice was getting stuck when pressed, resulting in water or ice pouring onto -- and damaging -- our wood floor. Sears Appliance Repair ended up needing for me to take off of work five different days to be home to wait for a technician in order to fix this. And for all I know it may not even be fixed. The first time I took off of work was for the technician to come and incorrectly diagnose the problem, ordering a replacement part that would take a week to arrive and wouldnt ultimately fix the problem. The second time was for him to come to install the ordered part (an actuator). Sears called me on the day of that second scheduled visit to say that the technician did not come to work that day and wed have to reschedule. So the third day off from work was for the technician to actually show up this time. He installed the new actuator -- but this only fixed the problem for maybe a day or two. So I had to make yet more calls to them, and take a fourth day off of work. On this fourth day, Sears called to tell me that the technician called in to say he was not working that day, and that essentially I took the day of work for no reason, and with no compensation to me for the inconvenience, or even an explanation as to why the worker did not come to work. So I was stuck having to schedule a fifth day. On the fifth day, the technician did show up. His plan was to take out the brand new actuator and replace it with yet another brand new actuator -- the replacement part that did not fix the problem the last time. I insisted that he not waste his time and mine doing so, since the actuator he put in previously was brand new, and told him that hed better think of something else to replace or I would demand that Sears replace my now-defective appliance. He scoffed at that statement, saying that Searss policy is to make three attempts to repair the item before taking any other course of action. At this rate three attempts at repair would require about about 8 days off of work for me. It was then that it became clear to me that Sears Appliance Repair is a sham -- a way to steal money from people. The technician did think of another item to replace that might fix the problem: the spring inside the water/ice dispenser. Why he didnt think of this on Day 1, I dont know. It has now been four days since this repair -- done, as you will recall, on my fifth day home waiting for this shoddy service -- and so far the dispenser is working fine. But for this to drag on for over two months, five visits, countless calls to (and received from) Sears, and much aggravation, it would have been much more cost-effective for me to simply buy a replacement refrigerator, especially when you factor in the cost of the warranty and all of my time lost. Ironically, a different unit at Sears called me during these months of servicing misery to invite me to pay over $300 to extend my warranty for one year. Hah! What a scam. I will never again pay Sears for any extended warranties, now that I know how many scheduled visits it takes to get a repair completed.

Technician was punctual - arrived in 2 HR time period estimated. He was neat - as he removed the freezer components he stacked them neatly to the side and removed all packing and debris when he was done. He appeared thorough - he tested before he started dismantling, checked hoses and wires, installed and tested again. He was courteous - answered all questions, provided expectations over the next 24 hrs. He was efficient - finished installation and repair in less than 1 HR. He went the extra effort and cleaned the freezer compartment while the freezer door was off because it provided easy access to the harder to reach areas. The only complaint I have is that there is still a water leak into the ice bin so the cubes are all melted together. And I called back within 24 hrs for a follow up inspection.

The technicians were friendly, polite and knowledgeable. I rate them as excellent. However, when I made the first appointment, the reservation people did not ship the parts the technicians needed. Took three visits and several deliveries before we had all the parts needed. Better coordination is needed.

The service once he arrived was great but considering he was supposed to arrive between 8-12pm and came at 1:00 was pretty dissapointing and frankly unacceptable. No one called until noon to tell me that somebody was on their way and honestly thats already too late. This is an organizational issue not the mechanics problem. Dont book so many appointments that you cant come at the given time. Not only did I waste my entire morning waiting but wasnt given any reason or apology from the front office.

Had a Kenmore Elite dryer for 9 years (which isnt that long). It stopped working and it took 3 weeks for someone to come out and tell me the part doesnt exist anymore so Im out of luck (the tech was a nice guy at least). I bought a competitors dryer and I will NEVER do business with Sears ever again!!!!!

We needed a repair to the dishwasher we had purchased at Sears some years back. We made an online reservation for service, and received an appointment for the morning of the very next business day. The repairman, Mark, was knowledgeable, competent and courteous. He not only made the repair, he advised us on how to avoid a similar problem in the future. I give him and the Sears Appliance Repair service the highest rating!

Three times I rearranged my scedule to accommodate yours. Three times you sent someone yo fix the dishwasher. three times your technician left me with a dish washer that doesnt work . Five times your customer non-service representatives lied to me over the phone. I dont mean passes on misinformation I mean lied. the technicisn will be there today. The technician will be there tonight. You can call tomorrow and reschedule your appointment.You took my $500.00. You agreed to fix the dishwasher. Noe you have my money so you dont care about how horribly you treat your customers. Apparently you think we wont ever purchase anything again so you loose nothing by completely alienating us.Keep it up. No one will morn the demise of your company.

Problem unsolved, oven still takes more than 20 minutes to reach temperature. I hope the next visit is more professional that the first one. I am giving two stars instead of one because they have the opportunity of coming back and do the right thing with honesty free of charge. Recepcionists are very kind although.

Disillusioned...Holes is my oven and Sears told me that it is not covered under my plan. Ridiculous. My grandmother, father, and I have been a loyal customer for years. I just dont get it. They have directed me from one department to the other and everyone has something different to say. Delaying because my service agreement ends in a week. SCAM!!!!!!Mleon

The service tech was very nice, neat and quick. He was able to diagnose the issue quickly and make the necessary repairs. Would use the service again in a second.

I would have given it a five star except I was very upset at having taken the day off for the guy to come between 1pm and 5pm and he turned up at 5.40pm.However just as I was about to really lose the plot he came and he was very nice and very knowledgable. The dryer was fixed within 20 minutes.The other things that bothered me is that after I had been on the phone 3 times to Sears service they promised me a $30 reduction which I still havent been credited for.So for the actual service person I give 5 stars. For Sears themselves I give 3 stars.

Eddie was awesome. Showed up even early than expected with a nice call ahead! Patiently repaired my refrigerator and was friendly and professional the entire time. Thanks!!

I had a minor leak and after the technician replaced 2 parts, he made the situation much worse. I now have a puddle forming in front of the dishwasher every time I run it. He was more interested in being able to use my bathroom that fixing my dishwasher problem.

Gentleman was very nice but didnt fix the problem and my washing machine is still not working and now a pool of water is sitting inside of it with my clothes sitting in that getting ruined as we speak! im not happy at all. and I was told I have to wait till Saturday for another tech to come out!

Refrigerator was fixed, but it took about 3 weeks. The main reason was about 1 week between available appointments. Kind of silly with a refrigerator repair. They also have personnel issues...no-shows, etc.

Having Sears clean my three air conditioners was the right choice! Not only was it easy to make an appointment and find out the cost, but when the technician came he was professional and able to answer any questions I had. I will definitely have Sears service my air conditioners every year.

Finally after 6 visits my D/W may be repaired. Of course it was fixed one time prior for 2 weeks. And then failed again.Technicians were fine. Protection agreement was worth nothing, after paying hundreds of dollars for it.Agreement states after 4 tries if appliance is still not repaired Sears will replace. Did not happen. Sears has lost me as a customer. Their once reliable reputation has waned. In fact I just purchased a new washing machine and microwave which normally would have been purchased from Sears, but never again. And, even though I was very clearly unhappy, I was never connected by Sears management. Signed- a very unhappy, very disillusioned former customer.

The technician is very knowledgeable of his job and very professional. I was so impressed with his work that I asked if he could always come whenever I have problem, he said he has no problem coming but that he works for sears, so I must go through sears. I said yes of course that I was just asking if I can request for him. He gave me he first name and not his last name. It took him less than 30mins to fix what your contractors have been trying to fix for three month. He deserves a raise or promotion. Thank you.

Reported to Sears and have yet to hear back on their investigation. Called to repair leaking dishwasher- repairperson said it was not broken and that it does not leak. Charged us over what we were told would cost and then he told us sears does not take credit cards and demanded a check. Upon calling Sears- they said they do take checks. The dishwasher is still leaking and we are calling a local repairperson - not Sears!

Diagnosed the problem quickly, ordered the parts, and I up and running much quicker than I expected. Most importantly, the technician who came could not have been friendlier! Very very pleased!

Repair rep was very knowledgeable about the treadmill, even though we bought it 20 years ago! He tinkered with it a bit to get the belt moving but was very honest about the cost of repair. So it works for now, and when it finally kicks the bucket, we will buy a new one at, where else, Sears!

Everything was fine. Technician came and was very professional. Changed filters. Great job!

The repair man was very courteous. He thoroughly inspected the appliance to find the problem and was able to fix it. He cleaned up everything once he was finished. I could not have been more pleased with the service.

The repair service was excellent. The two technicians were able to do something they thought would be impossible and had not been successful with repairs elsewhere. They demonstrated excellent skill and patience. Their work was excellent. The problem was with the poor design of the Kenmore washer unit. Internal bearings on a capital purchase like a Washer/Dryer unit shouldnt give out after only 2 years unless there was a manufacturing defect. I will never again purchase a large appliance unit with only a single year warrantee.

Friendly, courteous guy came to check the washer and dryer. We did not interact a whole lot, but he did his work in a reasonable amount of time and everything checked out ok.

Horrible. Our 5 year old Kenmore Elite refrigerator suddenly stopped working and Sears service said it would take 5 days before they would charge me to even come look at it. With three small kids, this was not an option. I called the Philippines (which is where Sears National Call Center is located) three times, and each time, the supervisor had headset problems. Sears has refused to 1) assist me in with any attempt at an expedited repair (e.g. allowing another vendor access to proper service manuals or part numbers); 2) talk to any representative of Sears in the United States; and 3) provide a transcript of my calls with the Sears National Call Center). In sum, this is a horrible company, that does not make horrible products, but rather puts their brand on the products of others that fail, and then fails to support those products. I strongly urge others to avoid conducting any business with Sears, whatsoever.

It was excellent! Mike listened to me when I explained what was wrong. Then he respectfully explained what was wrong and how to fix it and then he did fix it.very professional and courteous.thank you!

The technician revealed by phone before the scheduled appointment that the particular problem with my refrigerator could not be corrected. Several earlier attempts over 3 years (the problem only occurs during summer) were not effective either. My refrigerator runs constantly, on the highest setting, but drips condensation continuously from the ceiling. I demanded that the appliance be replaced, but was told that multiple repairs must be made within a six month period. Since my problem only last 2-3 months, the warranty/contract does not apply. BEWARE!

A friendly and professional service. Eddy was great and knowledgeable. I like the updates of arrival time as well.

My Kenmore Water Heater sprung a leak. Sears customer service to the rescue! The tecnician could not repair the leak and because it was still under warranty, they came the following day and replaced it. Thank you Sears!

First off, trying to get someone on the phone to set up the repair appointment takes much too long; then to complete the appointment set-up on top of the wait time for someone to come on the line has taken me, and did take, for this appointment, 55 minutes. That is unacceptable. The appointment was set for a Thursday. Morning hours. I got a call several days before the appointment date to tell me the repair man would be sick that Thursday and they had to reschedule that appointment. I wondered how, 3 business days prior to Thursday, they knew the repair man would be sick?( He did show up on the new rescheduled date and had not been hospitalized or been extremely ill.) This new HVAC system (I bought & had Sears install 3 of them @ $10,000.00 each) has caused me trouble within the first year. One unit stopped working twice already; the blower in that unit stopped working; the coils got too dirty and caused it to shut down. The serviceman who came to service the 3 units at the start of the A/C season, according to the tech who fixed the unit that stopped, advised me that the serviceman never cleaned the A/C coils. All in all, I could not be less happy with my entire experience with Sears. The words Customer Service do not seem to be in their vocabulary and what service they do provide is far from good. I am beyond disappointed. Buyer beware.

This is the 4th time Sears has been back to replace parts. They do not check their work when done, they do not care about window for repair, they are the worst repair company Ive ever dealt with. When my warranty is over, I will NOT purchase another item from SEARS. Even worse customer service. They are from another country and never help. They pass you from person to person and you never get any resolve. Horrible service. They were back today again ordered more parts....when will it end?

I had a very knowledgeable repair man for my Maytag washing machine. Good first time experience with Sears repair service.

The technician, Freddie was GREAT, considering he had to clean up the diagnostic mess left by Kevin, who did not order the part and did not communicate with the home office. The biggest problem is calling into the Main Service number, which is outsourced to the Phillipines, where everyone is very nice, but totally ineffective, uninformed, and unhelpful.This was a 2 week disaster, Sears should be ashamed!

I had a terrible experience. The repairman came the first time and said that my washer pump was clogged. After fixing the issue he tested the washer on a 5 minute cycle and all seemed to work fine. The very first wash we ran after that the washer was much worse and had a burning smell and wouldnt stop squeaking. It has never done this before. Sears wasnt able to get the repairman back to my house for a full week. At the follow up appointment the same repairman was rude to my wife, he wouldnt even test the washer after watching a video we recorded of it not working. He wrote us an $1100 estimate and tried to charge us again for an estimate. This why I will be using a local company next time around that prioritizes customer service.

After being given a window of 8:00-12:00 for the repair person to arrive, I was pleasantly surprised they showed up early!! Very polite, professional and repair was completed in a very short time. Thank You!!

It was a most positive experience, staff from the first telephone call to the repair person were highly professional, courteous and helpful. It sure was value for money

Rohan is the best! i had almost given up on my washer ever working, but Rohan said he wasnt giving up and he was right! The washer works really well now and Im a forever fan of Rohan!!

The repair was minor and fine....your scheduling department needs a lot of improvement. First appt was for 1-4pm...delayed and delayed finally said 745pm and no one came!Next appt was for 10-2pm...delayed and delayed and finally I called a supervisor and your repair man was there in 20 minutes at 4:45pm. NOT VERY GOOD SERVICE111

Despite telling us the repair would be done between and 8 am and noon, we received a call the morning of the appointment that they would come between 2 and 5 pm. Ruined the whole day, made an out of town trip take 5 instead of 3 hours. Repairman said despite what Sears says, they never promise a time. A bad experience. Never getting another appliance or warranty from Sears!

Although the repair was ultimately made, it took 10 days to get the appoint. Poor service from what used to be a dependable source.

Replace condenser in freezer side and door seal on refrigerator side. Had two visits. First one determined problem and ordered parts. Second one replaced the parts. All under extended warranty. Very pleased.

Excellent service. Very professional and courteous. Thank you!

The technician went above & beyond for us. We were thoroughly impressed with his extensive knowledge & expertise.

Joseph, from SEARS did a great job checking everything on my HVAC system and providing yearly maintenance to my system; happy!

The sears technician quickly determined problem and ordered part to be installed. There were two previous visits by a non sears technician that did not resolve problem.

Actual service and technician fine but logistics terrible. Three appointments, I stayed home from work, canceled at the last minute and rescheduled. Someone was sick I get it but the third time maybe cancel someone else. Person at the scheduling center was curt and unhelpful.

I need a repair service for my washer and I would like to have a maintenance service for my dryer, too. I heard that if lots and lots lint got stuck in the machine it may catch fire or the capability may be low. So I called for an appointment and asked to have both appointment at the same time. And if it is possible please give me just one technician to do both job. But seems like the people cannot understand my word at all. They kept transfer me. But I knew that I got the appointment. What I didnt know was I how two appointments on the same day at the same time. When the first guy came he would not do the dryer he said he didnt have the ticket to do the dryer. So I asked him is it bc he doesnt anything about dryer? He said he does but may be the next one doesnt. So when the next technician came I asked him if he could fix both washer or dryer he said yes. So I am not sure what is this story is? Why would the company policy would want to spend time and money to send out two technicians for service at the same time at the same address? If I am the owner, I wouldnt do that.Now is the technician side. About the maintenance for the dryer. I would like to make sure that all the lint that I have been using the dryer in the machine would been vacuumed away. The technician had to take out some of the parts inside and he did not has his own this and that. And he made his job all over my laundry room. The lint filed all over the place. He himself even sneezed. Luckily that I stayed way bc I have bad allergy. But anyway after he was done, it was a mess. And now evertime I put my laundry with a fragrant paper, the paper will get stuck to the filter frame. I had done this kind of service twice, never had happened before.

Very helpful. We would like to arrange for extended warranty, please.

IT took 4 visit to get Dyer repaired and Its Still not drying. I had to make another appt. Damn shame use to de a good store.

Had a sears home service repair for my Kenmore Dishwasher. Scheduling the appointment was easy and in fact they called two days before the scheduled appointment to ask if the serviceman could actually reschedule for a day earlier, which was fine. The serviceman arrived within the time frame, called to say he was on his way and asked for directions. He opened the filter/drain, in the bottom of my dishwasher, pulled out several bristles from a nylon brush fell apart in the dishwasher and prevented the water from draining and charged $122.00! The whole process took less than 15 minutes, did not require part replacement and did not require him to excessively exert himself. The agreed upon service fee, regardless of the service, was $59.00 (reduced to $59.00 because I had a $20.00 coupon), so he charged $63.00 to open the drain area and remove the nylon bristles. While I am pleased with the work, I definitely think the fee was excessive. I will think twice before I call Sears home service again because of their price

A 4 year old Frigidaire Affinity Gas Dryer stopped working. From initial contact, to repair completion was close to 1 month, for 2 little parts (thermostat and hi-limiter). Then after running 3 cycles, the dryer stopped working with the same error. I called and expressed my frustration, and asked if I could just apply the repair cost of $225 towards a new dryer, and was told no. Furthermore, I was told I would have to send a formal complaint via snail mail to Sears National Service. I then explained that they were still obligated to repair it, at which point Briana said there would be an additional $79 diagnostic fee because the dryer was out of warranty. I then had to read their 90 Day Guarantee from the receipt which states the work is guaranteed free of charge for 90 days, at which point she stated she would waive the fee. My appointment is this Friday, 6-23-17, so lets see how it goes, not expecting much. I bought all new appliances for laundry and kitchen when I purchased my home in 2013, and those will be the last purchases I make from Sears.

Repair men were knowledgeable and understood the problem. Fixed the washer.☺

Not only was the freezer not repaired, but now the fridge section is broken as well. All my food spoiled and I had to throw it away. Due to the length we had to wait for the initial repair I had to buy a mini freezer. Complete waste of my day and now I have to lose another day for the repairman to come back and fix the entire fridge again! I will never buy another appliance from Sears again.

Bryan, the Sears technician, did a great job fixing my refrigerator. Service like this makes me a return Sears shopper.

Immediately diagnosed the problem with our washing machine, went to the truck, returned and installed replacement struts in minutes.Problem solved!

Bought this appliance and it has never worked - five years of hell and many appointments with ridiculous reasons why it doesnt work. Was told I would hear from them in 48 hours. That was 10/27 - still waiting - when do I get my range replaced? Its November 6th!

Unlike a previous experience, my recent attempt to have my refrigerator repaired was chaos. Crazy computer generated fantasy appointments, wrong problem diagnosis, purchase of an expensive and unneeded part, paying for labor never performed. Several calls to try to rectify the situation with no follow-up on their part. Awful!

This guy came to repair the HEAT and he didnt know anything... Wasted time!!

I am very disappointed with my experience with this service. The technician never submitted my payment and now I am receiving collection notices from this company. It is unbelievable that I am going through such an ridiculous situation. When I called in to complain, they were unresponsive and they did not seem fazed as if this happens all of the time.

Repairman called and arrived right on time. Solved problem immediately!!

After being charged more than was first described to me by phone and not repairing the original problem....I will not be using Sears Repair service again and will think twice before using my Sears CC!

Worse service repair ever, job not done Bad attitude from repair Company work for sears and they care less

He came, he saw, and he fixed it - once the part he ordered had been shipped to our house.

Very competent, well mannered, good at explaining

Horrible. They said the insulation stripping on the dishwasher door and other items are not covered in the appliance warranty. I will not buy a warranty from them again. No wonder they are going out of business

On time, knowledgeable and friendly.

Great worker, knowledgeable and professional

The repair was good but the scheduling was a nightmare. Why is there a four hour window if they dont even call when they miss it?

Serviceman was excellent, went above and beyond to solve the problem.

Repair person was on time and efficient.

Sears avoids fixing big items

The leak was NOT fixed. The dishwasher started leaking five minutes after the technician left. We are calling for another appointment & are NOT paying another dime.

Never showed.

Kind and professional!