Recently purchased a 2020 430i from Justin. Super cool guy, very transparent and honest. The manager Joey was also very friendly and helpful. We weren’t the easiest customers but they walked us through everything along the way and accommodated all of our needs. We test drove the cars we wanted and they answered all our questions. Strongly recommend this dealer. We were existing Ray Catena customers and we just decided to give BMW a try (coming from Lexus). So far love the car and the entire experience. No complains! Justin & Joey thanks again!

Was My 1st Time Purchasing a BMW And By Far Was The Best Experience Ever Transaction Was Quick Normally Anytime I Go to A Dealership to Purchase a Car Im Normally There For Atleast 3-5 Hours But My Salesman Ruben Made Sure I Was Happy And I sure Was I Definitely Will Be Returning When My Lease is Up Thanks Guys

Great. Excellent, efficient, smooth. Good and safe with masks and distancing.

Today I went to BMW of Westchester and let me be the first to tell whoever is reading this. They are amazing people and they work with their customers. I was helped by Joseph Puleio. He is such a humble and nice person. He will always be my service representative. They did a good job by repairing my car and it is working so smoothly. I appreciate their service. I give them 5 stars across the board

Repairing your car here is a nightmare with rude servicemen with an attitude.Go elsewhere! Over 2.5 hours to fix a simple light . Go elsewhere!

Daniel Grecco is patient, helpful, and such a pleasure to work with. We bought two cars from him. He found us cars within our price range and provided sound advice. We are pleased with the service from him and everyone else at the Westchester BMW.

Very clean area and staff very friendly.

The service rep and cashier were great to good care of me so my rating is for them. As for the rest I give a 1star after I found a small scratch on the molding that was not there before. And the floor mats were still wet from being washed. More than likely a valet but its small and not a major scratch. But you should be more careful with someone else property.

First time here. It wont be the last time either

A friend had referred me to BMW of Westchester to have my car serviced. From the second I called, I already knew I was in the right hands. I left a voicemail with Maria and she promptly returned the phone call. I had expressed my concerns about my vehicle and the other service center that I had been bringing my car to. I had recently dropped off my vehicle at another service center in Port Chester about 3 weeks before that with no luck of fixing my car. Port Chester had my car for 10 days and was unable to fix a whirring sound coming from the front passenger side of the vehicle. On top of having my car for 10 days, Port Chester tried returning my car with a giant bubble on the front drivers side tire. I had to go the following day to pick up my car. Talk about an inconvenience. Did anyone realize they were returning my vehicle with this golf ball on my tire?! The car had nothing wrong with the tires when I dropped it off. I actually just had the tire replaced a week before dropping it off. Port Chester advised my father (a retired mechanic) to open up the engine to see if there was anything he could figure out. I literally thought I bought a lemon. My faith in BMW at this point was nonexistent. Luckily, Maria reassured me that my vehicle would be returned as if it was brand new. And by my surprise, my vehicle is fixed. My new service advisor at BMW of Westchester is Marco Di Stefano. I met him late at 8PM the night I dropped off my car. I just made it to the shop in time. I expressed all of my concerns with my vehicle and the poor service I had with the service center in Port Chester. He said he would have the diagnosis tomorrow. Sure enough, I received a phone call from Marco regarding the issue. As we originally suspected, the front passenger wheel bearing had to be replaced. BMW of Westchester had my car for only 2 days. Not only did they fix my car, but they gave me an awesome x5 as a loaner. I have a 2016 750i xdrive. The car is basically fully loaded. It is nice that I was offered a comparable loaner. The loaners I was getting at Port Chester were a basic 3 or 4 series. I could not be any more satisfied with the service I received here. I will bring all my business to BMW of Westchester and be sure to refer my friends here. Thank you so much!

BMW should be proud of this service center. Dan Greco & the entire staff. It’s incredible! You can trust this organization... bravo!

Great staff friendly makes servicing your vehicle Easy

Best dealership in Westchester county. Sales rep Joe Marra was very knowledgeable and works with you to give you the best price. I will be going back for future vehicles and recommend anyone looking for a car to stop by.

I moved out of state for school. When I called Tim Stone to inquire about a possible mix-up at the dealership, he quickly responded and got me the help I needed. Thank you for your good work and continuing to make my BMW experience a pleasant one. Will keep you in mind when I come back!

Tried to order some parts. They were very busy. I got passed around between Parts and Service 3 times. When Parts finally picked up (and I could tell I was on speakerphone) there was so much background noise the rep couldnt hear me so he hung up. They seemed very scattered. I would say outside of making an appointment, go to the dealership. You may get a better result.

Excellent staff. Jorge is the best service advisor I’ve had in a very long time. I used to get my car serviced at other dealers and I’m very happy I switched to Ray Catena. They are professional, and your vehicle gets repaired the right way. Management really cares about making customers happy and even the people that greet you are friendly and hospitable. This place is all around great!

Absolutely the best place to get service, Benito is always super helpful and he takes care of every single detail that the car needs. He is always nice and his 30+ year experience makes everyone feel so comfortable in regards of what needs to be done for their car.For every Bmw service location that i have been this is the most clean and most updated facility, but the costumer service is what makes me come back, especially Benito.

Had such a wonderful experience here and highly recommend Rashane. He was professional, courteous, and not “salesy” in that annoying way. He totally heard everything I said and helped me get the best deal possible. Car salesmen often get a bad rep but Rashane is the reason they should have a good one!

Just bought my 2016 528 from here. Craig was very patient with me and helped me fit my budget. I’m really enjoying my new car. Thanks Craig!

I have brought my car in to this establishment for a number of years for all of the service to my BMW. I generally wait there while they perform the service as the waiting area is very comfortable. Note that you pay for the good service as BMW parts are not cheap and they have fairly high labor rates.

Excellent customer service

Eli was EXTREMELY helpful and my savior. I usually tend to go to the BMW of Manhattan since I work close by. My car was making noises around the right tire. Everytime I drove, turned the wheels, etc. I would hear noises. Frank Worrell said my shock mounts were damaged and it had effected my shocks. This didnt make sense, because my shocks didnt feel different when I drove. There was a sound, but it didnt feel like there was damage. I asked for a loaner and they told me they would charge me $900 to my credit card. Steep. After driving multiple cars in my life time, you know if your shocks are damaged. This felt wrong. 1 week later, I finally got a call back from Frank.  He tried to charge me $3,500 for shock mounts, both shocks in the front (even though they said the damage was on one side), and labor. The pieces were $1,500. The rest was labor. WOW. My brother experienced great service in Westchester, and told me I had to check them out before making my decision. He also told me the guys at the service department get a cut from what they sell you. I shouldve knownWhen I get to Westchester BMW, I  meet Eli. She asked me if I needed a loaner. I said yes, and they didnt charge me anything. They only took my credit card information in case I got a ticket or didnt pay for tolls. 2 days later, Eli gave me a call back saying the noise was gone and they replaced the piece. I was lost at first because she didnt tell me how much it would cost. When I asked how much, Eli said the noise was coming from a damaged strut mount. They replaced it for FREE because it was still under my warranty. She was also very thorough with any questions or concerns that I had. Not only was the service quick, but they didnt try to rip me off for something covered under warranty. I have found my home. I will never be going to Manhattan again. I hope no one else falls for their trap

From the minute you walk in, nothing but a great experience

The best place to buy a BMW!Ask for Sonny he is the best!

Things took too long, communication not great and prices are high. They were able to be resolve outmr issues after several calls and a 24-hour delay.

From my pleasant phone conversation with Mellecia, my visit with Mark, Hector and the boys in the service coral, to Jorge Ghiggia as service provider...I could not be happier!BMW of Westchester is the best!Thank you so much for your service...

Kevin very helpful and accommodating.

Amazing staff. BMW always has one person who is an unsmiling fop...usually the one who takes payments but otherwise great place

This place has the worst customer service in all of ny ive been to alot of different dealerships for service im a 750 g 11 customer they always gv me a 3 series for a loaner car there cofee sucks facility looks old as hell service manager is very rude he cares more about selling his cars than servicing a customer i wouldnt reccomend service here to anyone very rude and uncourteous a honda dealer will treat you better try going to pace or greenwich wayBetter service check the reviews come here at your own risk

Serviced my M3 e46 here and they Always took care of me

It was really helpful

Thanks to jorge ghiggia excellent service advice

Bought my 535 in 2010 since then had to bring in for minor help at the service area for instance bluetooth connection- knobs that fell off . Edwin Tavares in service has always helped me without hesitation Been courteous and service oriented. See him if you have a problem-Dr Tomack

3-1/2 hours for oil change & inspection. With no communication in the interim! “Problems with the inspection machine?” Seriously?

The best place to buy a Bmw