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911 Plumbing, Heating & Air Conditioning
5792 W 6635 S, West Jordan, UT 84081, United States
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Ci
Review №1

I highly recommend if you need some repairs for a leak. Great service and responsive. Got everything repaired on the same day and even little things i didn’t ask for. They did a phenomenal job on what we wanted. Very reliable !

Sa
Review №2

We have been having ongoing AC issues during this hot summer. BJ, Gene, and Taylor have all been absolutely amazing to work with. When they say they guarantee their work 1000%, they mean it. They have been out to my house 3 times in a week, 4 times with tomorrow, during the hot summer and I am sure extremely busy months and, to me, that shows dedication! Thanks B.J! Also, to add, it is not their fault they have to keep coming out. They legitimately have their work cut out for them with the problems I have been having. Also, they havent asked for an extra dime from the original repair!

an
Review №3

BJ and his family are legit and honest. We went with them over another company and we are super glad that we did. Highly recommend this company.

Pa
Review №4

My outside faucet broke and I went to repair it, I couldnt get the new one back on and my pipe was leaking. Called them up and they were out here in 10 minutes, got it fixed and all in order really easily and for way less than I thought it would be. They were extremely knowledgeable and professional. They were amazing and I will continue to come back. Can not recommend enough!

An
Review №5

BJ was fantastic! We called him for a second opinion cause the first quote we got from a big named company was $19,000 and it didnt sound right to us or to anyone else who had a similar issue. He was able to fit us in and gave us a more reasonable quote and explained what the previous company was trying to do and overcharge for. Not only did he fix our issue he went over yearly maintenance so we are aware of how to properly take care of the drain. He and his crew were courteous and they left no mess, they even vaccumed everywhere that looked like it was a mess. I will definitely be calling 911 plumbing, heating and air again if I ever have an issue with any of the 3 things they do.

Ka
Review №6

We are a small local business and had a recommendation from a friend to call 911 plumbing and Air. What a great experience! BJ was absolutely amazing. It was really refreshing to see such great customer service. We will be using only them in the future!!

St
Review №7

BJ came to inspect a leak and found it was a simple fix. He was courteous and professional. I would definitely use them again on anything I find an issue with.

Ru
Review №8

Great company! Helped us out in a pinch. Installed our sink pretty quickly and did a great job. Friendly and hardworking!

Me
Review №9

B.J is by far the best!! My air conditioning wasn’t working and in less then 20 minutes he helped me fix it over the phone! 10/10! He responded so quickly and explained everything so I could understand! This is the second time I’ve used his services and he never disappoints!

Kr
Review №10

I cant recommend this company enough! I called with a leak and BJ and his son were here within 20 minutes. They got the job done quickly and were so professional, helpful and honest! they talked me through every step and cost me way less than Id anticipated ....even fixed my toilet after noticing it didnt flush properly. I wont ever use anyone else.

Ma
Review №11

Who do you call when your A/C dies on a 100 degree day? You call BJ with 911 Plumbing and Heating! BJ was great to work with, deduced the problem quickly and efficiently and had us back in the cool in no time. He was able to come out, off hours, for a reasonable fee and we are super grateful for his availability and commitment.

La
Review №12

My AC stopped working in our high 90s July temps and I was referred to BJ by friends who said he was the most honest, kind, and reliable one out there. They were right. I called him yesterday evening and he was able to make it out the next day which was so nice. Very thorough and patient in explaining how ACs function, what was wrong, what my options were, and how exactly he would fix it. Excellent communication and attention to detail. I learned a lot from his explanations of why ACs malfunction and what some of the solutions are. He broke things down and explained it very well. Repair cost was extremely reasonable as well. Thank you 911! Dont hesitate to call them!

BN
Review №13

BEST OF THE BEST!!! No need to go anywhere else! I called BJ at about 9 am and explained the situation. He told me exactly what the issue was over the phone and advised hes super busy but would let me know if he can fit me in same day. He called me same day, came over, diagnosed the problem and fixed it quickly. Showed me the mess that was causing the blockage in my drain then gave me the best price in the valley. His number is now saved and I wont call anyone else going forward. Thanks BJ

Mi
Review №14

Very good service, fast and friendly. Recommended for all your plumbing, heating and air needs.

Lu
Review №15

BJ was super AMAZING!!! My ac broke in 105 degree heat. I called 911 Plumbing, Heating & Air Condition BJ came out the same day. He tried to get it going, unfortunately it died. He walled me through every step, and gave me an honest and fair estimate with out all the hot air! If you need honest good work call the best! 911 Plumbing Heating & Air Condition!!!! Thank you BJ!!!

ea
Review №16

Fairly Priced. Showed patience with my Elderly Mother. Gave us a few options and let us make the decision. Did a great job on the same day. Will use him again.

Sp
Review №17

Excellent services and explained everything step by step. Very professional and courteous. I made a phone call and they responded the same day.

Re
Review №18

I had an emergency with my shower faucet that it was leaking for over a week. Mr BJ Burgner answer my call and schedule a consultation right away. He showed up within an hour and gave me his diagnosis of the problem. We schedule to fix the problem the next day. He fixed the problem and saved me tons of money from my water bill and my gas bill from the water heater which it was running for over a week. I really appreciate it very much. I would definitely recommend 911 plumbing definitely.

Ch
Review №19

11/10 service. Went above and beyond! I was very afraid of just how bad my drainagage issue was but they were upfront and effective!

Ta
Review №20

BJ came on Christmas Day, responded very quickly and provided absolutely amazing service! He was highly professional, answered all questions we asked,, he was so polite and friendly! We will always call him with any problems! Thank you so much!!!

Ta
Review №21

They did an amazing job. They fixed my leaky shower and also unclogged the drains in my house. I am super appreciative of their honest and hardworking character. It is much appreciated for this clueless homeowner. I would definitely recommend them if you need plumbing help! They’re the real deal.

La
Review №22

Did a great job installing my water heater and at a great price!

Br
Review №23

911 Plumbing HVAC has worked on a few things for us, specifically a hot water heater and AC repair. We know that they are honest fast and competitive with their prices. A friend of ours recommended 911 Plumbing HVAC to us and we have highly recommended them to family and friends. Its not easy to find a company that honors integrity and quality.

Le
Review №24

If you are in need of a plumber, heating or air conditioner guy contact BJ with 911 Plumbing Heating & Air Conditioning. He is not out to price gouge you. I called and got many price quotes to unclog my kitchen sink and he was very reasonable and also installed a new sink for less then the price of the others I got a quote form. BJ and his crew are nice and very professional. We will be using 911 Plumbing Heating & Air Conditioning in the future.

Ro
Review №25

BJ and his crew just replaced our HVAC system. He was amazing to work with and I would hands down use him again. He was the only one of the 5 contractors giving estimates who offered to leave space heaters, even before knowing he would win the bid. Great experience all around!

Pr
Review №26

Called to have a hose bib fixed and he was able to give me a quote over the phone. Priced better than the other two quotes I received. Came out the next day and had it fixed with no issues. I also had a vibrating sound coming from my pipes in the basement. He gave me some advice on how to adjust the pressure regulator and my pipes are nice and quite again. Thanks BJ! Great guy and nice to do business with. Will definitely call him again next time I need help with my plumbing.

TR
Review №27

I have used BJ with 911 Plumbing for years. Not only for my rental units, but for my personal needs also. I have referred him to many clients, family, and friends. You wont find a more honest, hard working guy out there. The very best of the best.

Ki
Review №28

Guys came out to me in a snow storm and stayed all day finding and reparing the leak in the snow so me and my sons would have water again did an awesome job really clean good looking work definitely will always use them for life pice really reasonable as well

Sh
Review №29

We had an emergency situation with one of our main pipes and received a referral to this company. Hands down they are great! They helped RCA it over the phone and then as promised showed up the next morning. Fixed it quickly and asked for a fair fee. I would highly recommend them!

Ja
Review №30

I first used BJ last winter when my furnace motor died on a Saturday morning. I talked with BJ and he came right over and was able to get heat back for us. The price he charged was extremely reasonable, especially for an emergency call out.After our first experience with BJ, we called him again after we upgraded to a gas stove. BJ came out and we decided on the best plan and date to get a gas line ran over to our kitchen. We even decided that since the line was so close we would have him extend it to our back yard so we could convert our BBQ to natural gas. The next day he took the time to follow up with me to make sure everything was working correctly.BJ has always been a pleasure to work with. He is very professional and takes the time needed to get the job done right. I wont hesitate to call him for any future projects or repairs I may have.

Be
Review №31

Bj came out and looked at my shower and replaced the faucet quickly. He was very knowledgeable about his craft. I would highly recommend him to others!

De
Review №32

BJ did an amazing job. He was response was immediate and professional. He was sensitive to us being without water and worked hard to get us taken care of. Id recommend his services to anyone. He informed me of everything he was doing before he proceeded with the work. He had to come back the next day and while he was here he fixed my garbage disposal at no charge. Excellent work....thanks BJ!! R Frenchwood

Ja
Review №33

Called 911 plumbing, heating, and air. They were able to come out same day. Fixed a potential big problem with my water heater that ended up being something small. I just appreciate the honesty as they could have took me a run for my money. If I could give more than 5 stars I would. Phil Dawson did a fantastic job. Highly recommend this company! Thanks guys!!!

Ry
Review №34

B.J. came by and helped fix my furnace quickly. He was really friendly too! When I mentioned I wanted to learn as he worked, he was open to teaching me how to work on my furnace. Overall a great experience and Id definitely call hime again with any future problems.

cl
Review №35

BJ is an honest and good guy who is willing to help any time of the day/night or week. He is awesome at explaining things as he fixes stuff. Hes saved my bacon 2 times now in a new to us home. Super responsive with great prices.

Aa
Review №36

I had an issue with a clog in my kitchen sink and called BJ. Even though is day was planned out already he kindly stopped by for 30 minutes and unclogged the drain!Because of his help we are back to using our kitchen sink.. and with 4 teens in my house that is a need! Next time I need a repair or service, I trust BJ to follow through helpfully and caringly. Thanks BJ! 🙂

Ch
Review №37

Great company to work with! The cost was reasonable and they were efficient, friendly and fast. They came out on a Sunday and took care of my problem.

Sa
Review №38

I could not be happier with BJ and his team! We originally had our furnace and AC checked out by Any Hour Services and they would not give us an estimate for how much it would be. They were rude, not transparent about anything, and took up SOOO much time. They told us we had to replace both systems and they sent out their Supervisor aka salesman to come give us a quote. They were terrible.BUT then we were referred to BJ at 911 Plumbing by a friend and he was literally an answer to a prayer! He was so responsive, honest, and upfront about everything. He told me the price as soon as he checked out the damage, he was very professional in getting it done, AND to top it off, he showed me a couple of tricks to help preserve the life of our furnace and AC unit. Low and behold... neither of them needed to be replaced. Just deep cleaned!Then he noticed when washing his hands in our bathroom that the sink was draining slowly so he asked if I wanted him to look at it and he took it apart real fast. He pulled out a TON of gunk from the drain, and put it back together. For Free. I cannot tell you how amazing their service was and how great of humans they are. I have already recommended them to everyone who knew about our furnace issues.

J
Review №39

BJ just installed central air in my home in one day! Courteous, prompt, more than fair, polite and efficient both him and his crew!! Shows up on time , works efficiently. No hidden fees. Absolutely wonderful experience. Thank you sir. :)

Ki
Review №40

BJ is a true professional who takes the time to explain things clearly and provides honest feedback about everything related to the heating and cooling systems. He is not out to gouge you and understands the situation you are in during times when systems are not working right. I give him my highest recommendation

Ta
Review №41

Having your ac go out on the hottest day of the summer is not good. We called 911 plumbing at 7 am on a Sunday and I felt a little bad because I woke him up, but he said he would be here at 9 am that day. He was very professional and provided great service. Thank you for giving me cool air again!!!

Mi
Review №42

Called BJ late morning and he was able to come to the house that afternoon and replace my water heater. Took the time to explain things to me. Was kind and great to talk with. Also saved me over $400 compared to other local plumbers. Great job and will use again if the need arises!

Je
Review №43

BJ came out and helped us out for a few things. He came out to fix our furnace and found the problem pretty quickly and fixed it really well. He gave us some additional advice for some other things that he noticed. Thanks so much, BJ! Highly recommend!

Ly
Review №44

10/10 will definitely use them in the future for all our plumbing needs.

Ta
Review №45

Amazing Price! We got an estimate from Any Hour plumping for hundreds and ended up paying a lot less with 911 plumbing! We are so grateful and are keeping them as our plumbers forever!

To
Review №46

BJ has done work for us previously and we moved so needed several things done including installing a water heater, fixing a broken faucet, replacing a ton of out of date plumbing, fixing a clogged floor drain, replacing outdoor hose spigots. This was a huge job and took many days. BJ and Gene were great--I am WFH and needed it quiet at times so he would always check if he could do things that would be noisy. He found several unexpected problems in our crawl space (we had never gone in there!), took pictures, made a rec and then fixed it. He always explained our options and showed us what he found. We feel we got a really great deal for all the things he did. We didnt know he also does HVAC and made some recs on a humidifier and an air cleaner for us. He also was working when the power was out for 8d and when he heard we were STILL without power, he went in search of dry ice for us!! HIGHLY recommend 911 Plumbing

ry
Review №47

BJ is the best! Very affordable and treats our whole family right. You wont find a better plumber out there.

Ke
Review №48

Was walking out of Lowes mad because they said they had the part & of course they didnt. Seen 911 Plumbing, Heating & Air Conditioning van, in the parking lot, went up & started talking to this man. When I found out his name was BJ & was the owner asked him if he knew of a place where I could get the part for my AC unit. He then asked me for the part & tested it right there & told me it was good. He then gave me other suggestions to fix my problem. He then called me a hour & half later (on his own) & asked me if that fixed my problem. I told him no it did not, then I sent him pictures of my unit. He then came over did his own diagnose ordered the part & when it came in he installed & my home is nice & cool. Very professional & courteous. I have found my new plumbing & heating guy.Kelly Swanty

Co
Review №49

Was referred by another customer. I rarely leave reviews but they are legit and SUPER helpful. My kitchen sink was blocked and after another plumber no-showed me, I call 911 and they cleared it up so fast and efficiently. Would recommend to everyone

Ky
Review №50

These guys are the best. They have helped fix multiple things in my house now and installed a new AC unit for us. They are very honest and hard working. I would recommend them to anyone and everyone.

Gr
Review №51

BJ was incredible! We called on Monday, he came out Tuesday, and by Friday we had an AC installed in our house! BJ took us through every step of the process that he was going to do, and even showed us how he was re-wiring a new thermostat. He showed up right on time every time, was respectful, and knew his stuff. We will be recommending to everyone.

Li
Review №52

My central air went out on a sweltering holiday weekend-the worst. Not only could 911 P.H.&A. come out the same day, their emergency fee was lesss than HALF what the other guys wanted to charge. They were professional and so knowledgable. I would absolutely call them again.

Cy
Review №53

BJ is great, just bought a house and the previous owner covered up water damage. He is very knowledgable and honest, and had our backs. Thanks

Co
Review №54

We called BJ for a simple expansion tank install on our water heater and were so impressed with him and his work we had him install a central air system and a new furnace. He was very personable, timely, did an amazing job, and left his work area as clean, if not cleaner, then he found it. He went above and beyond for us and we highly recommend him to everyone and anyone.

fa
Review №55

I would highly recommend this company to anyone! They really are 24/7. I called them after hours at about 8:30 PM just to see if in fact they were a 24/7 service provider as advertised online. I wasn’t really expecting anyone to pick up the call but I was surprised that BJ actually answered and heard my situation and was able to set up a time.During the appointment BJ was very professional and I could tell that he is a master of his craft. He explained step by step what he was performing for diagnostics and even got into the intricacies of the system and what would be expected after the problem was found. Once the problem was found he gave me a reasonable quote and fixed the problem in a timely manner.BJ was very friendly and gave me good advice on things to do to maintain the system in top shape to avoid any future issues.Overall one of the best experience I’ve had with any maintenance/repair companies. Again, I would recommend this company to any one. You not be disappointed and will be very satisfied with their work and treatment.

Ho
Review №56

Meh.

Ma
Review №57

I have had BJ out at my home 2 or 3 times for various water heater issues. Today, our A/C had started leaking, and not only did he diagnose my problem over the phone without having to make an appointment, but gave me a DIY solution for a temporary fix. And on top of all that, he even remembered who I was, where I lived, and my home setup after months. Anytime I have a problem, BJ is the one I do and will call.

Br
Review №58

I got a referral for 911 Plumbing, Heating & Air Conditioning from a trusted neighbor for a furnace we were having trouble with. I knew the big companies like Whipple and Action Plumbing and Heating would likely try to just sell me a brand new furnace, like they always do, especially since mine is over 15 years old.I scheduled an appointment, but they were running behind. From early in the day I got phone calls and periodic updates on how they were doing with their schedule which I really appreciate. Being in the plumbing business years ago, I can understand when a job goes overtime, but they made great efforts to keep me informed.When 911 got to my house, BJ quickly assessed the problem and assured me that my furnace still had several years left in it if I took care of it. He spent a lot of time with me, even though it was late, going over all of the components of the furnace and even walked me through what he was doing as he was taking care of some of the problems. He made good suggestions on how to maximize the life of my furnace. The price for his work was more than fair. I wouldve been happy to pay him more, as he saved me over $500 for work I otherwise wouldve had to have had done.Its hard to find a reliable, honest and knowledgeable business like this one. I highly recommend 911 Plumbing, Heating and Air Conditioning.

Be
Review №59

My experience with 911 Plumbing could not have been better. Before calling I did a lot of research on water heaters my situation, so that I can be well informed when talking to the technician. Im always afraid of being taken advantage of.When my technician BJ gave me an estimate, I could instantly tell that he knew what he was talking about and that he was being completely honest with me.When he gave me my bid there was no pressure, and I didnt decide right away. I called a couple other companies and got more bids. 911 Plumbings bid was within $20 of the lowest bid, but i felt that the knowledge that was shared gave me additional assurance that the job would be done right.Now that the job is complete I can say that I am completely satisfied.If you are in need of a plumbing or HVAC need, I strongly encourage you to give 911 Plumbing a call.

St
Review №60

We recently had a plumbing leak coming from our upstairs bathroom into our family room downstairs. We were referred to BJ at 911 Plumbing and we gave him a call. He came out 3 hours after we called and stayed for 2 hours on a Saturday evening figuring out what the problem was. He and Tony pinpointed the problem and had it fixed in no time. They were as polite as they could be and we seriously enjoyed talking with them. They were very informative about what the problem was and even answered questions aboutrepairs to the ceiling. We were so pleased with their work. They did a great job, kept everything clean and stayed until it was complete. They could have really taken us for a lot of money since it was a weekend and at night. However, they didnt. They were remarkably reasonable. We seriously would recommend 911 Plumbing Heating & Air Conditioning to anyone looking for a professional, respectful and honest contractor that works hard and does a great job.

Ta
Review №61

I had 911 Plumbing, Heating and Air Conditioning come out to my home to repair my air conditioner. I also had them do some repairs on my furnace. They were awesome each time they came out. So when my Mothers AC went out on Fathers Day weekend, they were the first company I thought about calling. Once again they were awesome. They contacted my Mother and set up an after hours appointment to diagnose her AC and they were able to get her up and running that evening. I will definitely continue to use and refer people to 911 Plumbing, Heating and Air Conditioning. Their customer service and quick response time is great!

Su
Review №62

Best price! BJ was a lifesaver. Out of our 3 bids, his was so much better than any of them. He is very professional, honest and knowledgeable. He came out and got our gas pipe replaced in a few hours. Cannot say enough good about 911 Plumbing, Heating & Air Conditioning.

Ma
Review №63

BJ and Phil arrived on time, were professional, and explained their work clearly. I appreciated their honesty, which is so hard to find in a commission based industry. 4 other service providers said we needed a new system. BJ and Phil had it up and running within the hour for an incredibly fair price and said our unit was in excellent shape and should run another 10 years! I highly recommend their service if you desire an honest diagnosis and educated repair suggestions. THANK YOU BJ and PHIL. I also love to support local small businesses.

Pr
Review №64

The pipes that connect to my swamp cooler broke so the water wouldnt shut down. I called these guys and got BJ, the owner of the company, to help me fix it. He was very thorough in explaining what he was going to replace and fix. Im very satisfied with his work. He even fixed the door knob of my glass door as a little bonus.

ke
Review №65

We had BJ out to help us with an issue we were having with our shower cartridge that was caused by the handy work of the homes previous owner. He diagnosed the problem, gave us a couple options to go about fixing it, and had the project wrapped up within a couple hours for what I considered to be a reasonable cost. We were so pleased were going to have him come out again to look at an outside faucet thats been giving us problems.I really couldnt recommend him enough...very knowledgeable and friendly guy. Its also comforting knowing hes available 24/7 if we ever do have an emergency that requires attention immediately.

Br
Review №66

The team is very professional, kind and efficient. They were able to save us over $100. They have a 90 day workmanship guarantee. They were family friendly and understanding. I will call them in the future for any plumbing heating or air need!

Je
Review №67

BJ was awesome! I needed help with a gas fireplace and he came, give me an estimate and then quickly made the repair. He was very fast and the it was an extremely fair price. 10/10 would reccommend!

Fr
Review №68

BJ was amazing! He was professional, fast and the very most important thing he was honest. Our heater went out and he worked very late and helped get the heat back on in our house. Which is very important when its 20 degrees outside. He went above and beyond I will definitely be referring him to my friends, family and clients. I was told several times I needed to buy a new heater and have one put in for thousands of dollars and he helped fix the problem for a very affordable price. He explained everything to help me understand the things I didnt know and gave me great advice.

Br
Review №69

I had a recurring problem with my home drains. I have brought in 2 other plumbers prior to hiring 911 plumbing. Simply put, 911 plumbing far and above exceeded the previous companies. BJ was super knowledgeable, he diagnosed the REAL problem very quickly and fixed it in a timely and efficient manner. Also, he actually took the time to explain what was wrong and what I needed to do to keep it from happening again. His rates were very fair. He was willing to work on Saturday so my family could use our water again. Overall, an exceptional experience, I highly recommend 911 plumbing.

Jo
Review №70

BJ and his coworker were incredible! They are the most affordable honest plumbers I have ever used. And I have used several over the years. They know their stuff. They dont charge you to show up at your door like most other plumbing companies will. Cant recommend them enough!!

Je
Review №71

Called to get a quote and service for our water heater. They were really friendly at first and needed to do research on our water heater and I was told they’d call me back within 20-30 min. Two days later and I still haven’t a received a call back. I’d probably never recommend them.

Be
Review №72

Willing to work on a Sunday! Got our boiler shut off and drained before it leaked more into the basement area. Awesome service.Update: new boiler installed and up to code the next day. Was done quickly and everything runs great. Less than 24 hours of the problem being fixed!

Ad
Review №73

Ive been worried all week about having the time to get my air conditioning fixed and that it might be more difficult to get someone to come out on a Saturday and how much they would charge.911 Plumbing, Heating and Air conditioning came in the same morning that I called and had it fixed in 30 minutes at a reasonable price. They are a small business and the owner/technician was knowledgeable, trustworthy, and friendly. Since they do plumbing and heating too, I know who Ill call first if things go wrong again and Id recommend them to friends too.

Ja
Review №74

My AC stopped working/cooling and I was actually afraid to call anyone about it because I was worried that a company would want to come in and tell me that I needed hundreds or thousands of dollars of work. I called and talked to BJ, who was very honest and informative. Turns out that I just needed to replace the air filter and let it thaw because low air flow caused the system to freeze up. If I have any future AC issues, Im definitely calling BJ/911!

Mi
Review №75

BJ is the plumber Whisperer, he helped us solve so many plumbing issues. We have also used him when we sold our home and purchased a new home for inspection on our heating and cooling. Thank You!!

Ma
Review №76

BJ is so great to work with! He came after hours to fix our AC. He was quick and professional. Highly recommend!

Di
Review №77

B J was willing to come see if he had the parts on his truck to fix my furnace on a Sunday. He was very helpful and kind. Truly is the example of going above and beyond in customer service. Thank you

Er
Review №78

I had 911 plumbing do some work on my office and was so impressed. I could not be happier. He truly understands how to communicate with his customers, he was on time and did not miss represent the issue. I trust BJ and his crew and would recommend him to anyone. Thanks.

ma
Review №79

BJ and his assistant were very reliable, did an awesome Job, arrived on time, the price was very reasonable. These fellows are honest and knowledgeable of their work. I will call on the Co. if I have to have any other work, and certainly recommend others to you folks.

ci
Review №80

I already described my experience on Angies list. We contacted this company back in July about installing a new air conditioner in our 5th wheel. A guy named Darrell showed up with a new unit, without even coming to see what we needed. He put the unit in place, then said we had the wrong thermostat. We agreed to purchase a new one and he would come back the following Monday to finish installing. Weeks went by with no response. Our phone calls were ignored. Then in September we finally got ahold of someone named B J, who is suppose to be the owner. But just like with the other guy, all we get is our phone calls ignored, broken promises. On at least 3 occasions he has told my husband we would be the very first service call the following day. I dont see how this business has legitimate good reviews. The first guy showed up apparently higher than a kite and the second one appears to be nothing short of a liar. I think this business should have their license taken away. By the way the a c unit is tied in with our furnace. So here we sit now that it is October and the temps are in single digits. This company is the worst.

Na
Review №81

Would like to give these guys an honest review.. except they didn’t show up to their scheduled appointment with me. I took time off work to wait for them during our appointment window—no shows. No calls, no apologies, nothing.

Ne
Review №82

BJ and his team did a great job on my Central Air. My Ac had stopped cooling and I called the big name guys that had originally installed it. They sprung into “action” and told me the entire system was needing to be replaced and I was unfortunately out of warranty by a year. So I would need to spend 8000 to fix it. It didn’t sound right to me. I looked up who the closest service company in my area was. That was 911. They came by about 3 hours later, spent 15 mins diagnosing and had the system fixed in about 30 minutes for around 300 bucks. Some difference.I had BJ and his team do some additional work for us and it was excellent and BJ made sure to explain the repairs.I highly recommend them!

Pa
Review №83

Late on a Friday afternoon we found ourselves looking for help with a plumbing issue in our kitchen. I actually just stumbled on the phone number for 911 Plumbing but they were awesome! They took such good care of us; I highly recommend their services!

Da
Review №84

Our air condition quit working on a Saturday night during the heat wave. I started calling around on Sunday and 911 is the only company who would answer the phone. He was at my house within a half hour and determined the control board was bad which was causing the blower motor to not run. He bypassed the module for the blower and got our AC up and running on Sunday and then came back on Monday to replace the board. The AC has been working perfectly since. His price was fair and reasonable and I will call BJ with any future HVAC needs I have.

Da
Review №85

BJ was very professional and honest!! He answered his phone every time I called and answered every single question I had AND made sure I understood. He took the time to explain everything. He wasnt about making money off of my lack of knowledge. Even though he was available to come to my house within an hour, he gave me some pointers and made himself available to come later that day or the next day (which was a Sunday) if they didnt work! But thankfully his tips worked out and he saved us money!! What?! Who does that?!! Youre awesome BJ!! You got our business for life!! We will forever reccomend you!!

Ra
Review №86

BJ has always been the consummate professional. I recently had my furnace break down. My furnace is 17 (!!) years old. Initially, BJ thought the furnace was just dirty but upon cleaning it, he found a crack in the heat exchanger. The heat exchanger, BJ explained to me, is the part of the furnace that contains noxious gasses like carbon monoxide. Instead of scaring me about that, and encouraging me to buy a new furnace, BJ took the time to go to the furnaces manufacturer to see if the part was still under warranty. Wouldnt you know it -- heat exchangers from this particular company come with a lifetime warranty. BJ replaced the part and had the furnace back up and running. He literally saved me thousands of dollars. If I had used another HVAC company, I am sure they would have taken advantage of me and told me a 17 year old furnace isnt worth keeping. I am so appreciative of his honesty and the integrity of his work. Thanks for a job well done, 911 Plumbing!

Mi
Review №87

BJ was the most knowledgeable and affordable technician weve come across. We called him late in the evening but was here within an hour. He inspected our heater thoroughly to find the problem and was able to fix it quick and did not cost as much as what all the other companies were charging. Definitely give him a call for any of your heating needs. Glad we came across him, now theres no need to find a different company if we happen to have any other problems in the future!

An
Review №88

Fast, honest, friendly, and great service. We called on a Sunday night when a leak happened in our basement. BJ was here within an hour and fixed the leak quickly and efficiently. He was great to talk to and explained the whole process! I would highly recommend them for any and all of your plumbing needs!!!

Ro
Review №89

BJ was awesome! Water pressure in the my house kept dropping, so I tried troubleshooting myself (the YouTube way), asked all my friends for suggestions, could NOT figure it out. So I called BJ, he took one look at my utility room and spied the problem immediately - clogged purification filters (which I didnt know were there!). He plumbed a bypass so we could run the water in the house until the new filters arrived. Excellent work, reasonable price, and worked after hours to get the work done! Ill be calling him again!

An
Review №90

Simply Amazing. Ive had a couple of bigger companies come to my home to help me with my furnace and am disappointed almost every time due to either not getting the help that I need or left thinking that there is nothing that I can do other than fork out thousands of dollars on a new furnace. BJ and his team came to my home and very kindly diagnosed my system, walked me through the entire process of whats going on and didnt even charge me a fee to take the time to help my wife and I. There was never any pressure to purchase anything or even utilize their services. I got my furnace up and working in no time just with the knowledge that was provided of HVAC systems. I had them do a maintenance job to prolong the life of the furnace and they did an amazing job. They have earned my respect and a customer for as long as I am a home owner!

Ma
Review №91

BJ is extremely hard working with excellent HVAC and plumbing knowledge. My personal experience involved a major HVAC and plumbing renovation in a historic Avenues home but I would be confident in his work on any home or commercial project. Price and service are 5 stars all the way.One thought on the 1-star reviews for missing sales appointments. When you read glowing reviews of how BJ responds in an emergency realize that maybe he was distracted from your non-emergency job by an emergency job.

Ma
Review №92

They were fast on arrival, friendly and extremely helpful. Fixed our heater within an hour. Would highly recommend them for emergencies or just in general.

Em
Review №93

B.J. went above and beyond to help us after our dishwasher flooded our kitchen. He initially just came to reconnect our stove after another company had disconnected it to dry out the kitchen but ended up staying to fix the dishwasher as well. Also, when he was reconnecting the stove he noticed it was missing an anti-tip bracket and ended up coming back FREE OF CHARGE to reinstall it after I had bought a replacement one. His customer service and prices are really incredible. Im just really pleased to have found a reliable and trustworthy plumbing company to work with in the future should we need it. Thanks again B.J.!

Me
Review №94

I have used 911 Plumbing, Heating & Air Conditioning several times over the past several years. I have had them come out for plumbing and air conditioning services. They also installed a new surround around my tub. I have been pleased with their work and even more pleased with their honesty and fair prices. I will be calling on them for all my plumbing and HVAC needs.

De
Review №95

These guys are as fair and honest as it gets. They helped me throughout a kitchen remodel and several emergency leaks in the house. Ive had them out at midnight and later to fix leaks and during normal business hours doing bigger projects. They are local and your money isnt going to some corporate big wig so there isnt a huge mark up.

Sa
Review №96

BJ was amazing and honest with the quote. When he found the solution was simpler than what he expected, he reduced the price on the quote and help me understand the issue and how to prevent them in future

T.
Review №97

Awesome response time to get my toilet unclogged. Friendly gentlemen. Definitely will use for future needs

Ra
Review №98

BJ and his crew are wonderful. Honest, hard working, and great at their jobs. You cant ask for nicer people or better service. I have had horrible experiences with plumbers in SLC and I take my hat off to 911 plumbing.A++ all around.

Ja
Review №99

BJ was so awesome. Way more affordable than others I called. He got our heat back on within 2 hours of first call. Thanks BJ!

Ba
Review №100

Fantastic customer service and honest! Knowledgeable and thourough with their skill. So grateful for BJ and Andy!

Information
2 Photos
100 Comments
4.7 Rating
  • Address:5792 W 6635 S, West Jordan, UT 84081, United States
  • Site:http://www.911plumbingandhvac.com/
  • Phone:+1 801-967-0911
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Plumber
  • Heating contractor
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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