I got a new iPhone today at the Verizon store on Hamburg Turnpike in Wayne, NJ. Mark, the manager, was excellent. He suggested a way to get the phone for less, and I wound up with a plan with more data for less than I had been paying. The process was easy, quick and enjoyable.

I was at this location about 2 or 3 weeks ago looking to get a new phone. Upon arrival there was a sign that said, “Welcome, please wait here for assistance”, as I was patiently waiting I noticed by looking inside that there was a worker falling asleep. I did not think of much but as I was greeted and taken inside going over the prices and what phone would be best for me. The guy was falling asleep constantly. It was just him working there so I was not able to go to someone else who would’ve been helpful but that is very unprofessional!!! He was constantly falling asleep and almost fell out of his seat at times. Not only was there sleeping problems, he was constantly making abrupt jokes and being extremely sarcastic. He was very rude to me and I would not recommend anyone to go to this location, especially when this guy is working!! I have been to this location many times before and I have never had an experience like this. I would always deal with Fernando or Paul every time I would go and it would always be a pleasure but never this guy. I did call back a couple days later complaining to the store. I believe his name was Mark and he is the manager at this location. Terrible look on verizon!

Paul is AMAZING. He’s the guy if you need help with getting a new phone. Great service. Definitely recommend:)

We came in a family of 3 to get new phones and change carriers ! Paul was very busy and when it was our turn he was so patient , never rushed us and helped us totally get 3 new phones ! All of our data was saved and he even stayed late to help us! 10 stars right there! Thank you so much to Paul ! A credit to your company for sure

Fernando was excellent!! Not only a bilingual associate but explained everything in a clear & concise manner. Very friendly and attentive as well. A guy like him makes one come back anytime for questions, service or acquisition.

I was in for a new cover and was taken in and served immediately. He was pleasant and looked for other types that I would like. I was out in 10 min

*** WARNING *** DIsrespectful and try to take advantage of the elderly. My mother went there with an iPhone issue and all the salesperson did is push a new $800 iphone on her over and over. He accused her of getting the phone wet and that it now needed to be replaced. When she denied that it ever got wet he switched to saying that her phone case caused the phone to fail. When she was adamant that she wanted to keep her current phone and wasnt going to buy a new one, the salesperson got indignant and belittled her. She left the store flustered and upset.This VERIZON store will never see business from my family ever again.On the flip side, the VERIZON store salesperson in Pompton Plains (by Stop-n-Shop) was my moms hero. They were courteous and respectful and made her feel comfortable. And, in the end, all the phone needed was a reboot to fix it.

Mark was very knowledgeable and took his time helping me...I am a senior citizen and its hard to learn all of this stuff, but he took his time to make sure I understood how the plan works and how my new phone will work.I would recommend Mark anytime!!!

I went to Verizon on Hamburg Trpk Wayne NJAbid helped me in regards to new IPhone 12.He was polite and quite knowledgeable should I have questions or need help in the future regarding my phone I would be happy to go to that again

Paul was extremely helpful and courteous. My daughter had broken her iPhone. We were out of the store with no problems and a new replacement in less than 25 minutes! Could not have been easier!

Everyone is always very polite and helpful when I need to stop in to get something. The store is also very clean and organized.

Zhaf to come in for a new phone. old one was making popping sounds. Fernando suggested a nice mid-priced model which suited my needs very well. He set up everything promptly and suggested a few accessories all in all a pleasant experience in a safe atmosphere. The following morning I came back with a few questions which were answered clearly.

Paul was great. He explained things to me. He was so polite. I will definitely be using this Verizon store even thought there is one much closer to my home. I felt like my business mattered unlike the store closer to me. Thank you.

Mark was excellent and very knowledgeable of all the products available. He is great in customer service as well.

My first time in this location. Got my new phone and it was fast and easy. Thanks to Fernando for helping me and my mom. 😊

Paul was great to work with and helped me get my new phone all set up. I would definitely go back.

Paul is absolutely fantastic!! Very helpful and patient. Thank you!!!

Paul and Abid were so helpful and patient today with an issue I had. I look forward dealing with them on Wed. when I get my new phone.

I very badly needed a phone that worked and they helped me with all the details. Selection and setup. Very patient. Even though I wasnt

Great customer service.. I will rate them 10 stars 🌟.. every time I go to this location they made sure that every problem I had it was resolved.

Considering the Pandemic that were going through the store was very clean and safely precautions were in place. Paul was very informative and helpful.

Fernando was excellent!!! He managed to resolve multiple issues and execute getting my account upgraded with new phones and new plan in a timely manner.

Bad service, the associate helping me let me sit for 45 min for an online order pickup while he sat and watched another customer forget their password and username for half an hour. Only to finally be helped and have them tell me there was an issue with the brand new phone i had upgraded to. Now i have to wait an extra 2 days after paying for a brand new iphone. Nice work verizon...

Fernando was the kindest & most patient service person I have ever had the pleasure of dealing with. Extremely knowledgeable. Great, salesman. Really good with my husband who is a novice with smartphones & their options.

Been to this store before and have never been more impressed. Brian Lake was the most helpful, informative person Ive ever come across at Verizon. We were looking to hook up an old phone due to a cracked screen and wanted to get out of our contract to switch to T-Mobile or at&t in February. Instead we left with two new phones and a better plan. I would highly recommend this store and Brian because he was honest and knowledgeable unlike most people Ive encounter either in store or on the phone. You want to make sure your getting the best deal and not scammed, exactly how I use to feel with Verizon... now I do not feel that way after one visit. Thank you Brian!

Fernando was great. He was helpful and nice.

Went to this store for a new phone for my MOm. Had James he was very nice and helpful. Also had the pleasure to meet Fernando. who also was helpful in answering questions. but I still am waiting the call to change my account can you please have someone call me this week. I am home after 6pm every night. thank you.

Mark was very knowledgeable and courteous.

Paul was a very helpful and pleasant guy to deal with.

I never write reviews, but the service I received from Jennifer and Marcel today was so great that I have to mention it. I had not been to this location before today, but now, I will only go to this one. It was a pleasure working with them from beginning to end. They were helpful, kind and honest... as a customer, I felt important and like they had my best interest at hand the whole time. Total professionals... great representation of what I would think Verizon would want to stand for. Im a very happy customer!

Paul was extremely helpful and patient. Thanks a lot!

Marcel was very helpful and took the stress out of changing phone providers. We went in not sure if verizon wireless was the best option for us since being a sprint member for over 10yrs but Marcel quickly changed our minds. The plan is great and affordable and we are so happy. Zero complaints and the best very best customer service to date!

Santiago and Juan were working here when I first entered the shop. Upon my immediate arrival, one of the employees and his customer (of a family) were joking about China products and how easily they break. There was nothing wrong with this (because its true), but then the employee turned and looked straight at me, for I am Asian. I know he didnt mean to make a racist comment, and it wasnt, but he treated me as if it were. Then, when I went to have my phone fixed by Juan, not only was he impatient with me, but he was not efficient, accommodating, nor was he pleasant. He asked for a social security password, and as I was pulling it up, he tapped his fingers, implying he was very impatient. Then when I gave it to him, with a sheepish grin, he said Oh, my bad. I didnt need that actually. Are you kidding me? Learn to do your job right. These two employees made my experience at this Verizon location horrible and unforgettable. It is no wonder that they never seem to have as much service as there locations around town.

Went there to get my Ting phone # moved to Verizon on my girlfriends account. Staff was pleasant and friendly and did most of the conversion. However, when they asked for my pin # for the conversion I had no idea what they were talking about and gave my standard 4 digit pin #. Nobody asked where did you get that pin # from? so it took an extra day to get it straightened out. Staff clearly was not used to porting telephone numbers and should have had a check list.

I bought a new iPhone 7. We asked the representative to transfer the info from my old iPhone to the new one. He did that. However. When we tried to update our apps it was not possible as there were random apple ids on the phone. Apparently when transferring the data the Verizon rep neglected to clear the server. So we got apps with random apple ids making it impossible to update anything as each id requires a password.The solution, after several days of talking to other reps was to delete all my apps and reload them. With some loss of data and many hours of work.Things are still not as they were.Ill never visit a retailer again.

Paul was very helpful!

Wonderful service by Ferando Abarca!happy I came into this store.

Dylan went above and beyond in alleviating all my issues with Verizon. He was patient and ascertained a successful resolution

We had a very positive experience today. The salesman was very helpful and explained to us what we needed to do to update our plan and phones. Would come back again and recommend to others.

This store is perfect for many reasons. Great customer service ,especially by Marcel, convenient location and no long wait lines. They solve my problems all the time with no hassles! Thank you!

Great customer survice! James was the one helping us along with Fernando and every question we had was answered . Couldn’t have asked for better assistance, Dylan was also there and very helpful , we have been going to this location for many years and we have never been more satisfied with the great survice!

I went in today for my upgrade and joell helped me pick out my phone, helped me find a good case and screen protectors. He had an awesome personality, very friendly and helpful. He showed me the break down of my bill so theres no surprises later. The other girl, jaleen? Was also very nice. Verizon in Wayne is cool people 👍🏻😊

Awesome customer service. Very knowledgeable staff. Answered all questions we had. Would highly recommend this store.

Rich or Chris please call me regarding my refund that was promised to me. I have been calling your store for a while now and left multiple messages that were never responded too. This is by far the worst customer experience ever. You have my phone number.

Your staff has been so pleasant and helpful.... over and over and over. Congratulations on excellent customer service!

Not bad, at first customer service was poor... after sometime, they seemed to be more grounded and treat the customers with more respect

Jayleen and Joel were polite, professional, and very helpful. Very happy to see fresh faces, Verizon should be proud to have them on their staff

Sevice was impecable took the time to use N teach w/ new fone Dylan Daly the best

My experience at this store was amazing! Jay keen Diaz did an amazing job in getting me into a new phone and a tablet!! Kudos to Jayleen!!! Would highly recommend this store!!😊😊😊

Shocked when I got home to see that I was charged for items I thought came with the phone and my trade in credit was used to pay for them. NOTHING was explained that I was paying for bogus add ons when purchasing my phone. Extremely annoyed and plan on returning everything. Robert H should explain the costs that go in to everything BEFORE charging.

Great and Wonderful Experience at this Location !! I Highly recommend coming to this Location to everyone. Thank You for your assistance !!! When coming to the store ask for David or Nate.... Great Guys.. Great Customer Service !!!!!!

My experience with Marcel,Joell and Jayleen was wonderful they are very knowledgeable and friendly . Im an idiot when it comes to technical stuff and they all made Me feel very comfortable. Really a good group !!!!!

I went in because my phone appeared to be broken and it was the nearest store. First, I was told that they couldnt fix it at that store but if I exchanged my current handset, I could get a new one for no extra cost. Then as we had a look at the extremely limited selection of phones in the store, it appeared that I would have to pay $100 to buy out the remainder of my contract as well as it wasnt quite up, which is fine but informationI needed from the start. Then as we discussed further, the woman told me that I would have to pay an additional $170 in miscellaneous fees, but she couldnt tell us exactly what for. The final straw was when she said that she couldnt guarantee my current phone would be accepted in the exchange and we might get charged another $200 after the case.We opted to go to a bigger verizon store 15 minutes away where I walked in, had my phone assessed by a tech support guy, then picked up a new S7 with a mophie battery case for a grand total of $120. It was much less confusing, much less hassle, much more choice and above all I didnt feel like I was being gouged. I suggest you give this store a miss and go to a bigger one nearby.

Joel was very patient and knowledgeable. As an elderly, I found this very satiafying due to the fact most of the time the representatives dont take their time to explain everything. Joel was very friendly and inviting and told me to come back whenever I needed anthing, will be referring family and friends to him and Jayleen.

RIP-OFF ARTISTS. They charged an UNAUTHORIZED upgrade fee to my Verizon bill when my daughter went there to buy her phone. They sold her a FLAWED PHONE that BROKE 2 WEEKS LATER and Verizon refused to replace it and said we had to go through insurance and get a crappy refurb for $99. They treated my daughter and her father LIKE GARBAGE. AVOID THIS STORE.

TJ was extremely helpful and solved the problems that I was having with my phone. Excellent service person.Mitch Lurin

Horrible service, dont ever come here.Marcel was condescending from the start and even complained that I was wasting his time by helping me, as if its not his job. Was even told to go to another store. Did I mention that this guy is somehow the manager? What a joke.

100% Satisfied.... Highly recommend this Store to everyone !!

Joel and jayleen were really great and helpful. Helped us solve our technical issue

Very helpful and low pressure

Excellent customer service, Marcel did a great job!

Wonderful experience!

Always so helpful.

They r in it to sell.

Awesome