Matsu Mechanical just put in a new furnace at my house. They are always responsive and prompt - from the office managers to the techs. I appreciate them and their professionalism. Looking forward to staying toasty this winter! Recommend!

I am so thankful I called Mat-Su Mechanical. I received a quote and diagnostic from another business to repair my HVAC, and quickly realized I could not afford the repair...someone recommended to try Mat-Su Mechanical, they did not ask to come and look at the repair over again, they trusted the information I provided (saved me $ on another call trip), their office communicated clearly, and they were able to repair the problem not only quickly, but also saving me half of the original quote. I will be sure to call them again, should I need anything else. Thank you!

Thad was incredibly helpful and thorough. The job was done promptly. I would absolutely recommend this company.

They were awesome. I asked a bunch of questions. I felt they answered them honestly and didnt mind telling me their own opinions on a long list of questions. Our heat goes out again they will be our first call every time.

I use mat Su mechanical every time I have plumbing work I need done. Their workers always show up, ready to work and do everything they can to meet my needs. Matsu mechanical is the only contractor, of any type that I have used exclusively, for the last 25 years.

Called to see if they had installed a heater in my parents house and was super helpful from the first call... Repair man was very helpful and informative.

Thank you Kyle & Tom for your quick response and to your wonderful office staff!

Cant say enough about these guys! They were problem solvers from beginning to end on a challenging design for a new boiler system in our existing commercial property. The property is used as an event venue so time was of the essence, and space was limited. They maximized their time and did outstanding work! Mat-Su Mechanical was great to work with. Shout out to Mark Sampson, Thad, and Kyle!! Highly recommend!

Wonderful and quick to get me on the schedule every time

Professional and knowledgeable, great work!

Mat-su Mechanical has the best costumer service I have seen in a long time. I had to do a call in after hours and the Kyle was super helpful and very reassuring in my time of need. This company will always get my business and I feel they are a company that puts costumers over anything else.

Friendly courteous and Fair prices. Will go back anytime I need something for HVAC Mechanical.

Amazing company to work with. Very Friendly!! The staff was great and the installers were very hard working and did a great job on our project. We have also used them in the past and have always had an excellent experience!!

I have worked with Mat-su mechanical for years on my rental properties and this is a first rate outfit! From the friendly and helpful front office staff, to the wonderful technicians who really go the extra mile to make you feel important! When my heat pump went out last winter they were at my house within half an hour of me calling, and they had my heat back up and running within the hour! Cant say thank you enough to these folks, and I recommend them to everyone who asks!

Mat Su Mechanical. Emailed through the website to get a competitive quote for a control board in the heater in my garage. No response. Followed up with a phone call. Girl on the phone said “Yeah, got your email (thanks for letting me know) but we’re just waiting to hear back from our supplier on the cost before we can get you a quote. I’ll give you a call either this evening or tomorrow and let you know what we’ll charge. That was before the first of the year. Thought about calling them back a second time but, really, I just don’t want to have to work that hard in order to give you hundreds of $$$$ of my business.

Excellent technicians and customer service. We called for an emergency call after another company turned off our heat, in the winter, in Alaska. They came out right away handled the situation in a timely professional manner and saved our house! I highly recommend them for all heating system needs!!

Our furnace had air pockets and needed to be bled. This company was super friendly, quick, and reliable. And saved us just in time on a cold day!

These guys are real professionals. We needed a new furnace. After working for a week with another company who failed to provide a timely estimate or schedule the replacement, Mat-Su Mechanical provided an immediate estimate and completed the work quickly. The entire staff is extremely helpful and the installation of the new furnace was outstanding. I highly recommend this company.

Awesome job and very helpful. Techs Thad and Jerry left the place better than they found it, asked if there was anything else I needed before leaving, and did a very professional install on my new water softener and relocation of my whole house filter. I have and will always use Mat-Su Mechanical for my plumbing and heating needs, they have never done me wrong. Thanks Mark and Mark!!!

I just wanted to share my thankfulness and appreciation for Mat Su Mechanicals response to my furnace difficulty this week. It kept stopping in the extreme wind and Tuesday I basically had no heat all day. I called yesterday mid day and the person answering listened to my concern and transferred me to a manager. He listened and made sure I had a heat source (my fireplace was working!) and said hed get back with me the next day after talking with people who had installed and serviced my furnace. Today, early, I got a phone call giving me options for a fix. AND, I had someone out in the morning doing that fix! Such prompt service, true listening to the difficulty and problem solving to figure out a correction in such a short amount of time was amazing!I have been a customer of Mat Su Mechanical for as long as I remember - in two different homes. Thank you so much for you excellent service!!

Dan did a great job when my heat was out. Thanks for the excellent customer service. They are reasonably priced and were accommodating and helpful. Definitely would recommend using them.

This heating company told me that my furnace vent pipes were not their area of expertise. The heating and plumbing company charged $200 to go to the property and ignore a puddle of water in the crawl space and the ice buildup around the vent pipes. He wrote on his report discover thermostat at 60* turned to 70* and instructed not to use a fan in the garage. Well played sir. I found them very unhelpful. I called multiple times and the receptionist told me the technician would call me back but never did. It seemed as if they would rather ignore the issue and my concerns rather than having an adult pick up the phone and talk to me. Id say their customer service is not up to par and you should probably use a heating and plumbing company that actually knows what they are doing.***update***I had a contractor come look at the same issue and in 15 minutes he was able to tell me that the vent pipes were not put together correctly. The pipes were loose and the compound used to seal them was for PVC pipes and these were ABC pipes. He estimated around $300 to replace some of the ABC pipes and use the correct compound to seal the pipes and throw some extra insulation around the pipes. He gave me a couple of options to save some money and let me know he would inspect the work after the repair is completed to ensure the issue is solved. Do not use Mat-Su mechanical. If they were a plumbing and heating company worthwhile they would have been able to spot this issue and see something was wrong.

I called them and told them the fan motor on my garage heater was making a bad noise and i thought the bearings were bad. I gave them the make of the unit. They showed up today,listened to it run and agreed the bearings were bad. They charged $200 and said they would call back with a quote on the part. I called a local plumbing supply company and was quoted 135 dollars for the motor. I called matsu mech. 3 hours later when i hadnt heard back. They informed me the sales person was on lunch break and was going to call back soon to let them know the price and they would call me back. 3 more hours and they called back and said they called the same place i had called and were quoted $170. Hard to believe i can get a better price than a plumbing company. I asked if i wanted them to install it what it would cost, since i paid $200 already for them to confirm what i told them on the phone. They said $140 an hour. I know they have a business to run but if he had the part when he showed up it would have been 200 total not a seperate call out. Ive been a local for almost 40 years and i imagine i have at least 40 years left. Thats 40 years of business ill be giving to someone other than matsu mechanical.

While deep into construction of a new home, the boiler went out in our current home. Financially, the timing couldnt have been worse. Mark Sampson stepped in and gave us a great price on a new boiler. His guys showed up on time and they finished on budget. Mat-Su Mechanical did a great job taking care of us.

Don , thanks for a great job fixing our garage heater and cooling down the house, job well done, it’s great to see someone that enjoys fixing the problem. Don is a great asset to your company.

Shortly after we bought our home, we discovered a leak in our crawlspace and in air in our water lines. The first plumbing contractor was not familiar with our water softener/iron removal system where the leak was. They charged me for a callout and recommended I bypass the system. The second contractor also was not familiar with our setup, but recommended Mat-Su Mechanical. The plumbers came out and stopped the leak. Later I got a call from Mark Sampson, turns out he did the plumbing on the house when it was built in 93. He got the replacement parts and got the work done quickly. The office staff and technicians are all very professional. The price turned out less than I expected. Out of the 3 contractors Ive talked to in the Valley, they are the only one I would recommend for complex/higher dollar plumbing issues.

They tried to help me out on my infloor heat and left and gave up while making the problem worst told me to use someone else! That is a awesome business plan. Good plumbers but the Boiler service is poor.

They are prompt and even found things that I would have had problems with in the future. Makes life easier, not worrying about my heat.

Prompt and excellent customer Service

Great job on my installation of the piping for my heated floor

Very pleasant and knowledgeable

Staff is phenomenal