Only the best with great customer service. With only 4 minutes till closing, they let me come in setup an account, pay off a old bill, get my account registered with a simple automated phone call and leave with Panoramic wireless router to finish the setup. Veronica was extremely efficient and helpful, I usually cant get anything done by the time I get off work. Staying open later to get me taken care of is just priceless to me. Smaller store but I so loved the experience!

Picked up equipment for my internet service. Quick, attentive customer service. All in all, the least stressful thing Ive accomplished for the day.

My bill went up $35/month so I stopped by this store to inquire about it. Young lady was very rude and didnt know their product offerings. Insisted on telling me I was wrong about how much I was being charged even after I showed her my bill. (I had to use the internet on my phone to bring up my statement because she would not allow me to log into their internet. She insisted that I look at the pdf as if that would change the amount.) I showed her on their website that I could get the SAME level of service for $14 less per month than she wanted to charge me. She told me, I dont know anything about that. I recommend finding another COX store where they understand customer service because the people who work at this store do not.

Nice folks just a little busy at times

Friendly staff. Quick services and they were very helpful.

Super helpful and very polite. Got in got a new internet started and got out super quick.

Cox is by far the worst possible company you could ever want to work with. Their internet is about as reliable as a baby guarding an unlocked vault. Their customer service is the biggest joke that has ever been around. They truly do not care one bit about their customers. I’m ready for the day that they run themselves into the ground👎🏼

We were treated very well when we went into this location on 21st and Garnett okay. Mayra the representative was very respectful, very forthcoming. Professional, and explained everything very well to us.

Is what it is, internet is excellent, but they dont seem to have any good promotions or deals

Would NOT recommend! After all the run around they decided to tell us it would cost $1500 to run a line out were we live. Then it would be a 5 year contract at $200 a month bill.

If I could give fewer stars, I would. The staff (Mayra) at this location is completely useless, incompetent, and unequipped at any semblance of customer service. They were unable to set up a new account, basically the only thing the location does besides take payment. I did everything they asked over 3 visits including waiting until the previous service was completely disconnected (Im just trying to activate my own service after my roommate and previous account holder moved out).Once they were finally able to access the account (after 3 different trips/attempts to simply pick up a self install kit) I was told that they are unable to give me the promotion I locked in online a week ago even though it is STILL CURRENTLY listed on the Cox website and available for my address when entered.Picture of the promotion that I was told I could not get attached to the review.Edit: I went with at&t fiber instead. Twice the speed, free $100 gift card, and free HBO Max for the same price.12+ years with Cox.GOOD RIDDANCE!

This locations looks like it has never been cleaned. The woman behind the counter was rude and, most importantly, knew very little about the offerings from Cox.

Quick service! I was in and out in no time

Went here to change account ownership. After completing the process my bill dropped $30 due to a promotion she have added into my account. Angry and happy at the same time because I dont need a phone line although Im saving a few bucks. Not 100% sure how these promotions work but time will tell.

Great staff. Super professional and helpful

They did their job for sure.

Nice clean place with nice workers! I recommend this place!

Daniel was super helpful. Made several calls about getting service setup at our new home and got a different answer every time. Daniel helped us get a router that would reach where we needed and told me exactly what he needed to get our service setup after the purchase of our new home. Thanks!

Very people took care of me fast

Good job

Fast, friendly service. Would definitely come here for my cable needs again.

Over priced. very slow service

I don’t know about the other employees but this lady named Mayra Guzman needs to get fired. She is RUDEEEE. Never had such an unpleasant customer service experience before. From now on will be switching to a different company. I work in customer service and I would never act so rude. Terrible representative of Cox.

I went to go pay bill and get information on the account, business account they took my money first then told me that they cannot give me any information on the account. I told him you took my money right away why can I not get information. If I didnt like it they told me they can cancel the payment if I wanted to the worst employees ever they were useless rude and good for nothing ( on 21st Street right next to Highway 169 do not go there youre going to waste your time)

Great service. Just wish their prices were more affordable! I am disabled, almost 66yrs. of age and on a limited income with not much budget for stuff like the internet or cable. It just seems like highway robbery!

Rude employees on this location maybe that’s why they are always changing personnel here. I couldn’t even make my payment. Left and went to another location And they were nice on that location didnt have a problem there.

Rude staff overpriced never again

Cox is a horrible company! Refuses to come and connect me because of a few tigs! Seriously how do you expect my kid to do his school work if yawl wont even connect us for what we paid for!

Returned equipment for someone elseFriendly and helpful

Just paying bill and that all way poor pay ll that money and nothing to watch.

Better service than you get on the phone

Gd ppl

Went in to replace my tv box and she told me I had to bring in both boxes. Because I had to get the new contour 2 boxes. I was like okay fine I can do that. I get home and one of the new boxes isn’t activated. So I go ahead and call cox to activate the new box. The lady on the phone tells me that I am now getting charged more because of the new boxes and that I had the option to keep the contour 1 box. Also that they had really messed up the work order. So inclusion this store has no idea what’s its doing. 2 hours later on the phone problem fixed cause the store messed up the work order.

Nice people,hard to get in an out of parking lot.

Store was clean and welcoming. Staff was very friendly and very helpful. If only Cox cable service was any good (and more affordable), I would not have been there to cancel all my services and drop off their equipment!

They have cheaper toilet paper then Walmart does for the money that they have for it and the meats and soda pop is also really good prices and sometimes you can get some sale items that is really excellent 👌👍👌👍👌👍😊

I would give a zero rating if I could.

This location is excellent. The clerks are always helpful and never have an attitude. Very clean and doesnt smell like weird old people. I wish they would stop increasing their prices all the damn time. So how they gonna raise prices but still give us the slowest speeds ever. Please for the love of Cox fix the speeds. Give us the bandwidths!!!!

People are always nice at this Cox store and I noticed that they had at least two Hispanics speaking persons to help others as I live on the east side of Tulsa where we have a lot of Hispanics and its good to see Cox is in tune with that population

Do not sign up with cox horrible service and they don’t help you I have been waiting for over a week to get service that I have already pay for technician after technician. Technician not showing. Them not listening or getting proper information. Go with AT&T cox needs to be shut down

They are very at the 21st here tulsa ok

Staff was rude, to busy to take care of the line of customers to sit and flirt with some girl half hos age. And when the real customers that have been for years finally make it to the counter he doesnt want to answer any questions just says call the cox center and ask them he doesnt have time. And was just plain rude.

They will always try to solve issues and make your customer experience better than what corporate seems to be able to do.

Very busy, only 2 people working. Prepare to spend some time.

Friendly people who arrange the best internet available

The authorized dealer was friendly and quick and efficient.

Long wait time.

Mayra is amazing

Service good and customer service is nice friendly and fast

Sales agent said she scheduled my install for a Monday morning...only for Monday to roll around and no tech by noon. So I called customer service asking why the tech hadnt shown and they informed me that no appointment was ever made. They had to schedule an appointment for me which postponed my service another week. I will never go back to this store.

Beyond frustration dealing with this low level company. Management is a joke and courtesy is unheard of here.

Almost never has more than one person working & takes way too long just for me to pay my bill.

Great attention, good internet

In the years Ive been going to the 21st & Hwy 169 store, I have had nothing but excellent service. Sometimes, as anywhere, there has been a wait to be helped and once, a woman who only wanted to complain, slowed service to a crawl. That was the fault of the woman, not the staff. Over and over again they explained her problems but she didnt want that answer. Even though she was quite rude, the staff was polite and after she left, apologized for the delay. The young lady waiting on me was shaken by the previous woman but bucked up and got my needs taken care of quickly, as is the usual situation.

Great service. Friendly, knowledgeable & very helpful in answering any and all questions

Ok.. had to wait to be waited on..But nice after they called for me.

It was ok

Good cable but security camera sucks always buffering, freezing up and has a 3 second delay. Never works when need to

Very nice employees are very nice and kind

So helpful, if you can go in person is it much better than their over the phone customer assistance regarding bill.

Garbage internet, charging me for data usage, ISPs in this area now charge for using more than 1TB of data per month. an EXTRA $49.99? Thanks Ajit Pai. They cant even provide the actual internet speeds they promise. Also once every three weeks they call me trying to sell more of their garbage when the internet is already sub-par. The second that Google Fiber comes to Tulsa I am dropping this ISP.

There was only one person working here during peak hours.

Not enough help, wait wasnt too bad. Only one rep to help customers but she was very friendly and helpful

Great customer service.

Service was fast and the workers were nice

There over priced and u have no other option than to get robbed by them

Excellent customer service. I will definitely come back.

They always have some kind of ridiculous excuse for their nonsense. Avoid. If you just need to use internet for a little while, go to the public library and get it FREE, or use your smartphone. You can stream with 4G ON YOUR PHONE.

👍

Customer service is awful! completely different answers when you call so frustrating.

What out for the supprice hint cost and gimmick

Quick & easy way to pay your bill.

They dont even know what their doing wont come back again

I dont use cable

Friendly service

I didnt go in, but it was by a highway.

I had to wait in line with no a/c for 30 minutes if not longer

Used to be my Cox store but they up and moved with no advanced warning. I had been going there for nearly 10 years and had gotten to know the store and peopl

It was an improvement over the last time but they still have a long way to go.

The wait for help was bad. Had to wait while they found a English speaking employee to help me.

You can pay your Bills on time here also very clean

Need more help... Long wait in line to pay bill...

Fast friendly service

3rd New Router weve had to get

How do they expect us to ask for help if they cant pick up the phone?!

Quick in & out very friendly

Line is always busy. Cant get threw.

So far so good

Cox internet is the best

Good people.

I’m really sorry I have to use them.

Friendly and helpful

Very slow and I wasnt acknowledged til about 15 minutes after standing in the store waiting my turn

Very poor service both personally and technically!

Nice gals.

Quick and friendly service!!

Rude only one person working waited 30 in line

Had to pay my bill.

Friendly people. I picked up a new modem

Wasnt really there