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PWS Electronics TV Repair
5408D Port Royal Rd, Springfield, VA 22151, United States
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Ma
Review №1

Excellent experience with this business. Paul, the owner/technician, is very responsive and professional. He quickly had a plan to repair my Samsung TV, ordered parts and got it back to me quickly. Price was more than reasonable. Highly recommend him to friends and family looking to repair their TV.

Ja
Review №2

Quickly brought my favorite plasma TV back to life. Excellent work and customer service.

Al
Review №3

Paul is the best....took a few TVS here for repair....highly recommend this business before replacing T.V.

Ch
Review №4

I just picked up my Vizio P65 from PWS. The manager Paul is very nice and professional. Wish to get a cheap main board. Highly recommend.

Da
Review №5

Great to deal with. Friendly, professional, prompt and able to fix our TV for far less than it would have cost to replace it. Youre definitely paying for a person highly experienced and knows his stuff.

sc
Review №6

Paul was very upfront and to the point in regards to the repair of my TV, no nonsense. Great repair price in comparison to others in the area. Paul, thanks for the quick repair!

Lu
Review №7

I dropped my TV off for a free diagnosis at 11AM, Paul had my TV fixed before 5pm the same day. I ended up needing a couple boards replaced in my Samsung Plasma and it cost less than $200 for the repairs. I couldnt ask for a better, quicker, or more reasonably priced repair service. Highly recommended!

Do
Review №8

Very Great Service and I am satisfied with the price overall. I definitely recommend everyone to give PWS Electronics TV Repair a call or drop by the office for Television repair. Very friendly and professional.

C.
Review №9

Our Samsung plasma LED TV wouldnt turn on. I never thought of going to a TV repairman. Best decision I ever mad, under $200 fast service I dropped it off on a Saturday I picked it up Monday. Some people get same-day Service as of read other reviews. Paul was and communication via text and phone call, we will recommend to everybody.

Ta
Review №10

Great local business with awesome customer service. Paul had my tv fixed and returned back to me in less than 24 hours.

FR
Review №11

I needed a Samsung TV repaired for my mother. Samsung wanted us to ship it out, Geek Squad wanted us to purchase a service plan, etc... Paul was extremely helpful explaining the diagnosis, professional and courteous through the whole process. The TV was fixed in under the estimated time and works like new. Even my mother was surprised at how fast and what a value he provided. Thank You so much, Paul. PWS will definitely be getting our referrals.

Ab
Review №12

Incredibly quick diagnostics, reasonably-priced and speedy repair, and excellent/personable customer service!

Ee
Review №13

Paul is very friendly and extremely knowledgeable. He correctly diagnosed the problem with my tv over the phone! Once I brought it in for him to see it was fast and cheap to get my TV repaired. 10/10

Da
Review №14

Great job and Paul is very good. Will use again in the future if needed and will recomend.

Ta
Review №15

About a year ago my TV display went out and I bought a new TV. After taking my old TV into PWS... They indicated to me that it could be fixed for a great price. Went back two days later to pick up. Low and behold... The TV is working a year later as it did prior to the display going out. I returned the new TV I purchased and kept the fixed one. Great work by PWS electronics and will gladly take any future TV repair to these guys. Thanks for saving me money!! Great place.

Jo
Review №16

Great place to get your tv repaired. They offered a free diagnosis and estimated costs. Called after the diagnosis of the problem and it was a couple bucks under the estimate and they had the parts on hand. Could not have been easier to get it fixed for a fifth the cost of a new tv.

M
Review №17

I cant recommend this guy enough.I have a 2008 Samsung VIERA. The plasma screen is 100% money but I was having trouble with it powering up.It gave me 10 red blinking lights when I tried to turn it on, which means, after about 10 seconds of YouTube research, that there is either an over amp or under amp issue.You could hear the TV start and shut down.FYI, 7 blinking lights means that the TV control circuit board is broken or damaged.I could buy a new TV for a 10th of the price I paid for it in 2008 but all that plastic and a perfect monitor goes in the dump.I called Paul, supper nice on the phone. I old him what I thought the problem was, and he told me to bring it in. Hes right off Braddock Rd, right outside the Beltway.The place looks like a TV graveyard... there are literally TVs in every inch of the place and I was worried that the TV would get lost and he would call me back in a future year. But you gotta trust..Next day he texts me, tells me all it needs a new power board, and will cost $200 to take it apart, install the part and test. It was fixed the next day. no extra costs.I went to pick it up the next day, and I forgot my wallet! He just told me to call once I got home. Hes OG, doesnt take Venmo or Paypal.He can do home repairs and pickups, but its a lot more expensive, he told me.

J2
Review №18

They were very friendly and professional! Paul checked out what was going on with my TV on the same day I dropped it off. Then by the end of the very next day I got my TV fixed and was good as new! The Pricing was very fair too! I strongly will recommend to my family and friends about this place! Keep it up guys!

Da
Review №19

Pauls diagnosis of my TV was quick and his repair prices are good. He provided all of the information we needed to make our decision. Thanks again!

In
Review №20

Had 2 flat screen TVs repaired at PWS. Fast, excellent work each time from friendly, helpful technicians at a fair price. I cannot recommend this place highly enough!

Sa
Review №21

Great service, and so honest man. He came on time and diagnose the problem. He knows what he is doing and was able to find the issue and fix it. I highly recommend him.

Ka
Review №22

Paul and his guys are great! They replied promptly and took care of the issue in a timely manner!We received great customer service from them, the kind you can’t expect these days and are pleasantly surprised to receive! Will definitely use them again!

Sa
Review №23

Im so happy that I found PWS. My Samsung TV wouldn’t turn on. So i called them and then dropped my TV. They diagnosed the problem, fixed it in less than 24 hours. Very fast!!!Very professional and great customer service. Also the pricing was very fair too! Highly recommended!!!Thank you Paul, PWS Electronics

pa
Review №24

Paul is a professional. He fixed my TV in a very short time. They also dont charge you if they dont have to. At one time my TV started working properly as soon as they opened it up. They informed me that the TV was good to go and there is no charge since they did nothing to it. I love this guys.

Ch
Review №25

Paul is awesome! He gave us a transparent quote and had our TV back to us in less than 24 hours.

Ca
Review №26

Quick, friendly, and professional service. They diagnosed the problem with my television even over a holiday weekend and had it fixed within a few days. The price was reasonable as well. They were very nice to my son who came along with me to drop the TV off. Support this small business!

No
Review №27

Honest assessment and honorable owner.

Al
Review №28

Great service, knowledgeable and helpful. Bought a great tv for a great price. Highly recommend these guys for all of your TV repair needs

ki
Review №29

Absolute top-notch.Cant beat the quality,efficiency or price.He is a very polite and professional guy ever.I would recommend him for need this TV Repair job.

D
Review №30

Great place! These guys know TVs! My 6 year old plasma stopped working and I was hard pressed to find a shop with the know how to diagnose the problem. It took PWS 24 hours to figure out the problem, and 2 days to order, receive and replace the broken part.I would definitely use them again!

Le
Review №31

As a longtime resident of Northern Virginia, I believe this establishment should be registered as an historical landmark and state treasure. My family has trusted the unbeatable TV repair service, the excellent treatment of customers, and the unmatched pricing for years. Thank you PWS Electronics!

Da
Review №32

Paul was awesome to work with. Very fair pricing and quick service. He had my TV diagnosed and fixed within 24 hrs. He is honest and friendly. Also, unlike anyone in my area, he provides a free estimate so you can make an informed decision. This is the only place I will ever bring a TV to be repaired.

Ja
Review №33

The staff is amazing. They helped me bring in my TV from the car, took my information in a professional manner, and promised to call me asap. I think it took 2 days max, I think. The issue was explained in a simple, helpful way, with reasonable repair options. The work was finished earlier than promised, and I have had no trouble since - the TV is as good as new!

Ra
Review №34

Im so happy that I found PWS. Paul is the greatest! Fixed my TV that I have had since 2010 in less than 24 hours. Quality work and very fair price. Highly recommend!!

E
Review №35

Cant say enough about these guys. Very fast.... again, very fast. They were able to troubleshoot the problem over the phone and the gentleman came out to repair the TV within 1 hour. Very professional, very friendly and very helpful. Highly recommended. Thanks guys!

Ju
Review №36

We had a 50 inch Philips television go bad. Brought it into the store and found out it was a circuit board that had worn out. Got a replacement part and repaired the television for a very reasonable price. Much better than replacement cost had we needed to buy a new one. Would highly suggest bringing a broken tv here for the free inspection and quote before buying a new tv.

T
Review №37

This repair center is very courteous and timely. I received call back as promised and received very good service from Paul.

Da
Review №38

Very fast and knowledgeable! My plasma TV wouldnt turn on so I called them at 11am and described the symptoms and they said they had the replacement parts in stock. They came out at 1:15pm and by 2:30pm the TV was back up and running!

Su
Review №39

I contacted Paul about a Smart TV that had stopped being Smart. Paul helped me determine the problem over the phone and ordered the part and within days my Smart TV was smart again. Excellent service, personable, and very professional! I will continue to use PWS in the future (they are 5+ stars)!

No
Review №40

My Vizio tv had suddenly stopped powering on for whatever reason. So, after letting it lye dormant in the corner for more than eight months I decided to look into it being repaired.After reading the reviews of other suspect repair shops I decided to have it repaired at PWS. Well, I brought it in and it just powered on; no issues at all for Paul. Paul still said he wanted to run some test to see what the issue could be with my tv.I called, Paul about a week later and he said my Vizio powered on and off for them every day it was in their care and that I could come pick it up when I was ready. I arrived to retrieve my tv, thinking it would be some charge. Paul says, since they didn’t have to repair anything he wasn’t charging me anything.This review I’m writing speaks on the integrity of Paul because he could have easily lied to my face and said he repaired this part and that issue. And this is the charge for my services. And if it stops working just bring it back. But the thing is....he didn’t!!! This guy was very honest. Thanks Paul!!!

Ma
Review №41

The PWS guys are awesome! I had a plasma TV that my insurance company said could not be fixed. I called PWS and they sent Daryl over who determined it was the main logic board. They ordered the part and brought it over but it didnt work. They took the TV to their shop at no additional charge, determined that the logic board they put in was defective. They got a working logic board got it working and brought it back to the house. Everything is working perfectly and I am super happy I dont have to give up my plasma. Thanks guys!

Ky
Review №42

Friendly and reasonably priced

Review №43

Called Paul on Tuesday about my 82 DLP by Mitusubishi needing a new lamp. He immediately scheduled an appointment for me for Friday morning. He gave me his cell number to text him the exact model number so he could make sure he had it in stock. The tech showed up on time on Friday and fixed the TV. Great service. Thank you.

An
Review №44

Very professional and kind. Fast service. Will go back for any TV repair

Ca
Review №45

I did a fair amount of research to find an electronic repair shop in the area that was recommended, and I was very happy with the service I received here. Paul was extremely friendly and personable, and called me back promptly once the problem had been diagnosed. To be honest, it took a little longer for the repair than I expected, but then again the TV I brought in is an industrial commercial unit so Im sure thats why it took a while for the needed part to arrive.Over all a really great experience; I will definitely return if I have further need of their services, even though its about 30 minutes away from me. You wont be disappointed with PWS Electronics!

Aa
Review №46

Excellent, timely and friendly service, very nice owner, pleasure to talk to and do business with. Very honest and reliable, highly recommend!

Ac
Review №47

They worked out a difficult problem my laptop screen was having, they gave a very good deal even though it took them a lot more effort to resolve, would recommend them for all electronic needs. Generally just nice people to deal with, very happy customer!

Ma
Review №48

Paul is a gem! Diagnosed the issue, fixed it and called when ready...a true professional and honest..how refreshing and a pleasure to deal with...highly recommend! Thank you so much!

Br
Review №49

Great service repair. Easy to work with, fast appointment scheduling, and great job replacing the DLP chip here at the house. TV has never been clearer now and best of all no snow all over the screen!

Ma
Review №50

Service here has always been fair, courteous, smart and very professional. Reason as to why I drive an hour when I have any TV issue.

Sc
Review №51

Paul brought my plasma back from the dead! It would have been so easy to take a look and move on but through research and skill he was able to find a part that worked to get the tv back up and running. Highly recommend!

Fa
Review №52

I emailed and they responded quickly. I told them my problem and they were honest in saying that it would cost more than unit is worth to repair. I appreciated that so much as most companies would take the money anyday to repair it, not caring how much money I would have to put out. So refreshing to come across honest folks. Thank you. I will recommend you all to people I know and will look you guys up if I need a repair in the future.

Ne
Review №53

2 year old tv went out on me, so i checked online and based on their previous reviews gave them a call. Described my issue and the owner was able to diagnose my issue. He quoted me a price based of that. Dropped off the tv and within 2 days i fixed. Couldnt ask for a better experience.

Ti
Review №54

Really great service - straightforward and professional in an industry where thats often hard to find. Highly recommend

Er
Review №55

I brought my TCL Roku Smart TV to Paul for diagnosis after the video died. He was able to diagnose the problem within a day of dropping it off. Unfortunately the problem wasnt completely clear and hed have to order a part to test out to see if that would fix the problem. He offered to do this and only charge me if it worked (potentially eating the cost of the part himself!). Luckily it worked and now my TV works perfectly. It was a lot more reasonable to pay for Pauls repairs rather than buying a new TV. Highly recommended.

Yo
Review №56

Very professional and nice with a reasonable price! Pleasant experience

Ma
Review №57

Great repair shop.

jb
Review №58

Highly recommended. Paul was friendly, knowledgeable, communicative, fast, and fairly priced. Wouldnt hesitate to send someone here.

Al
Review №59

I highly recommend this place. The people are friendly, honest and helpful. And the price is very reasonable.

Ka
Review №60

Thanks to this store I now have a tv!

Jo
Review №61

Excellent, fast service, great communication, and great customer service. Highly recommended!

Ch
Review №62

Great service. Good price. They saved my plasma TV. Will return for all my electronic repair needs.

St
Review №63

First class, FAST service! My service technician was Paul. I had a 42 in Toshiba flat screen that had gone through a power surge and stopped working. I didnt have that TV a year! Needless to say I wasnt ready to let it go! I called, PWS got right back to me and Paul had my TV up and running in a matter of days. Not to mention the cost was OUTSTANDING! Consider PWS before you come out of pocket to buy a new TV.... seriously!

Wi
Review №64

Just got my 42”LG TV back from PWS Electronics today and I gotta say...WOW! I thought that kind of customer service had gone extinct years ago!! I would recommend PWS to all my family and friends because...These guys are friendly, knowledgeable, experienced, fair, affordable and just plain, “Nice”! Can you imagine?!NO carrying my bulky set around a big box store looking for customer service, NO standing in a long line waiting for someone to show up who can help, NO dealing with some untrained kid who would rather be on his phone rt now than helping me, NO sending my set off to some annonimous repair facility for 6wks, waiting for an estimate I can’t afford.The second I entered his shop, Paul greeted me with a smile, introducing himself by name. A minute later he had wrestled my TV out of my backseat, carried it inside and placed it on his counter. Somehow, he got my TV to turn on. Something I’d been trying to make happen for 3 days! We agreed he would keep it running to see if it would suddenly shut off, as it had before. Two days later I got a call from Paul saying he couldn’t find any problems and it was still working fine. He gave me the option at this point to “crack” the back open and look inside. Two cool things about PWS... if they can’t find a problem there is No Charge and if you take your TV into their shop instead of asking for a house call, they wave the estimate fee! A day later Paul called again to let me know he still hadn’t found an actual problem but in his words, “someone must have had a bad day at the factory”, because ALL the retaining screws on All the components inside were loose and a bit dusty. He gave me two choices... Close up the back and “call it a day”, No Charge... or, tighten up all the screws inside and vacuum out the dust, for which I would pay 1/2hr labor.I was Amazed and more than willing to pay such a nominal fee for all they did!I should tell you... I’ve worked in customer service for over 20yrs and for 14 of those yrs I worked at the receiving desk of a repair facility. These guys are the definition of Customer Service and this is the first time I have ever gotten the kind of service for myself, that I provide my own customers.Qudos a congratulations to all the guys at PWS for a Great Job, above and beyond...

D
Review №65

Friendly, fast, fair price! Great customer experience.

Di
Review №66

It is really hard to find people who actual can repair electronics nowadays. After my Samsung HD kept cycling on and off I was convinced I was in for a costly replacement, but I called the few repair shops I could find in DC area (not that many!) to see whether it was worth trying to fix. PWS was the only shop to return my inquiry call promptly (and pleasantly), they provided me with a free repair estimate when I brought the TV in, and it was fixed within a week. The repair cost was very reasonable, especially in comparison to replacing the TV.I didnt write a review at the time, but should have, over a year later TV is still working great. Highly recommend this shop.

St
Review №67

Quick follow up, accurate diagnosis and reasonable cost. Recommended and would use again without hesitation.

Jo
Review №68

I needed a replacement lamp for an older television. They had it in stock and I could pick it up right after I called. Very helpful and informative; I would recommend PWS to anyone needing television service.

Be
Review №69

Paul and the gang provided awesome customer service and realistic advice concerning repairs for a Sony WEGA 55 plasma television purchased in 2005. I recommend PWS and will use them again.

To
Review №70

The last honest repair man!!! I brought in my Sony TV to be fixed. Ken did the research and discovered it was a recall issue. He printed the recall notice and directed me to a Sony repair shop. Refused to take my money. I brought him my other Samsung TV. He worked on the tv for a full week. Ken could not find the problem and the tv works fine. Refused to take my money. I am going to physically break an electronic just so I can pay the man.

ah
Review №71

I got a good service and the price was fair, honest people, I would advise everyone to work with them.

Ri
Review №72

Great customer service experience. Vizio TV problem. I called Vizio and was told it would cost $330 to fix and $75 for them to tell me that it couldnt be fixed. I was not happy at all with Vizios customer service.Paul was great. No charge for diagnostics and much lower cost than Vizios estimate to fix. Highly recommend.

Ca
Review №73

Very fast and excellent service

Ja
Review №74

Great service, fast turnaround, fair price... what else could you want?

Ja
Review №75

Paul was almost able to diagnose my tv problem over the phone. I took it in and he quickly confirmed the problem. He discussed the issue that the part my tv needed was discontinued but might still be possible to find. The problem was that it could take a while to find. After checking back to see if there was any hope,(8 months), no luck. Almost a year to date he called me with good news, part found tv fixed. Now to see how long the tv lasts, its going in my garage. I felt the cost was reasonable and customer service excellent. He also gave me credit for an on line coupon to lower the cost. Definitely will use again if needed.

Ka
Review №76

Customer service is poor. Would not allow a return, very disappointed.

Gr
Review №77

My T.V had a problem with it not turning on, I gave it to PWS and they said it would take a couple of days to fix, two weeks later i called them and they said it will be done soon. It took them 3 weeks to fix it and the price was ridiculous...Would not reccomend.

Da
Review №78

Excellent Service. Highly recommended.....

Al
Review №79

Best service ever , honest and direct to the point .

Aa
Review №80

Awesome service!

Ma
Review №81

Informative, honest.

Je
Review №82

Friendly neighborhood shop

Information
4 Photos
82 Comments
4.9 Rating
  • Address:5408D Port Royal Rd, Springfield, VA 22151, United States
  • Site:http://www.pwselectronics.com/
  • Phone:+1 703-321-8200
Categories
  • Television repair service
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:9am–6pm
  • Saturday:10am–3pm
  • Sunday:Closed
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