The team has been absolutely incredible to work with, gave us a great price point but more importantly the service is outstanding. Aaron H. Helped us do everything under the sun, and Nate partnered with him to ensure we were completely satisfied with our customer experience! 10/10 recommend.

I was not impressed with their service. Window still not working properly and gave me my car with engine light on after my schedule A maintenance. My daughter was even more disappointed. Both of her car repairs were not fixed. Left frustrated 😩

DO NOT USE SERVICE! I bought my car in 2019 from Elite. I went for “b1 service.” They wanted to charge $500 for oil change, tire rotation, new cabin filters, and wiper blades plus $300 to flush the brakes and radiator. Almost $800! My car only has 15,000 miles.I went to Hazelrig Automotive and they charged me $80 for oil change, tire rotation and they flushed my cabin filters (didn’t need new ones). I had bought new wiper blades from Oreillys a few months ago for $40 and they installed for free. My brakes or radiator didn’t need to be flushed.I expect better from a dealership where I bought my car. I love my car but will not buy another Mercedes. They only want to cheat their customers.

My car has been there for 6 WEEKS. I have had to call for information, NO calls have come from them. They may do well on routine maintenance As for repairs, I will go elsewhere. Absolutely poor customer service or concern to not keep a customer informed or even call.

Best experience ive ever had buying a car. I was helping my daughter buy her car and our work schedules didnt allow much time to do it. Kenton had everything ready for us, paperwork preparedand all we had to do was sign. Excellent experience :)

Brad and Reth were wonderful to work with! Super helpful team and an easy process. They made our experience memorable and helped us get the best deal.

Brad Clark was awesome! I expressed interest in one of the pre-owned vehicles that was posted on Auto Trader. On his own accord (without me asking) within 30 minutes, Brad had taken a two minute video walk-around of the vehicle and emailed it to me. Since I was an out of state buyer, the video allowed me to decided to go ahead and purchase the vehicle. After that, Brad s communication was responsive and proactive, so much so that upon my arrival a few days later, the transaction was very smooth. I was in, out, and on my way with my beautiful vehicle in less than 30 minutes!!

We came in for an oil change on our Mercedes I cant express how wonderful everyone was here. The rate for the oil change was very reasonable. I didnt expect them to wash and clean the car too (we have been so busy and didnt have time). We will definitely be back for any service needs we have with our vehicle.

This dealership is the best in the 417! A lot of great people who care about their clients. We have had nothing but positive experiences every time we’ve ever had a vehicle issue. Everyone is friendly and goes out of their way to make sure you are taken care of in a timely manner! Appreciate Ted Downes, Jason Holland and team!

Kenton and all of the staff at Elite were really great to work with. They made the process of choosing what car I wanted to purchase, the financing options, etc as easy and quick as I could have asked for.

My car was done they don’t contact you, you have to contact them. When I go to pick it up no one is there to help you. Waiting 30 min for someone to just hand my keys for me to go. Worst service. They do not care at all. I go ask for help and they said you have to wait. Wait for who? The guy sitting in his office? He check the person before me out and went to go sit.

The Elite team delivers an elite experience. From sales to service and everywhere in between, they care and they show it. They always take the time to ensure complete satisfaction with each visit. We have purchased 2 Mercedes thus far from the dealership and we plan to continue to do so. I know what a uniquely superior level of personalized customer service looks like from having provided it myself. It takes a lot of work and a lot of maintenance, both of which they dispense without complaint. Choose Elite or settle for the rest!

We really appreciate Brad Clark for an amazing customer service. He helped us with our questions regarding the vehicle and made all the necessary arrangements for us to buy the car that we were looking for. Great buy with excellent service. Highly recommend them!

We recently purchased a 2018 Subaru Forester from Elite Mercedes and had a wonderful buying experience. We got a great car at a great price and I couldnt be happier. Nate and Rob were a pleasure to work with and I would recommend shopping here to anyone. They provided us with excellent service both before and after the sale. We will definitely shop here again for our next vehicle. Shopping with Elite was probably the best, easiest car buying experience of my entire life.

Mercedes was fantastic to work with on our new car. They were knowledgeable, friendly, and never high pressure. Our two elementary age kids were made comfortable and happy by staff while we went through the quick process of buying. We traded in a different make of car smoothly. Overall, the buying experience was relaxed. We will be back.

Brad Clark Sales Associate did a great job on waiting on us. Brad answered our questions in a timely manner and treated us with great courtesy . I would recommend Brad Clark to anyone interested in buying a vehicle. We are pleased with our purchase!Thank you Brad Clark!

Great cars, Great people, outstanding service. Sam in parts is always helpful . The best or nothing.

Everybody at Elite is always very professional and great! Normally, I deal with Clay or Ted over in Service. They understand how to take care of their customers and provide great service rach time Im in. My Mercedes is always taking care of by their top-notch service.

My experience with Elite Mercedes has been nothing but positive! There are so many things that set this dealership apart from others...all of which are customer-focused and designed to make things easy and stress-free. Beyond the obvious excellence in the quality of vehicle that Mercedes provides, the dealership makes it a breeze to manage the vehicle AFTER the purchase. Not only do they have a website that allows the online scheduling of appointments, but they also send updates by text, and allow for payments using a smart phone (and that’s IF you actually need to pay...the warranty on both of my vehicles from Elite has been more than generous). The process of buying my most recent purchase was easy, low-stress, and surprisingly quick. Rob walked me through everything without any kind of pressure, and he provided me with the info I needed for all of my questions. I have purchased both of my vehicles from him, and he has earned a loyal customer when I upgrade vehicles in the future! As for the car itself...I couldn’t be happier! It was exactly as advertised, I love looking at it, I love sitting in it, and I love driving it! Overall, the excellence of both the car and dealership guarantee that all my future automobile purchases will be Mercedes-Benz with an “Elite” sticker on the back. They earned a well-deserved 5 stars....

Wonderful place to purchase a Mercedes. Great on pricing, great staff. Great finance manager. Great salesmen and wonderful hospitality! I recommend Rob or Reth! Or anyone really! Being indecisive isn’t for all salesmen when it comes to customers buying vehicles and they’ve been a blessing!

My experience with Elite is the best experience I have ever had hands down. I have purchased over 15 cars in my lifetime, and Elite knocked them all out of the park. Zero pressure, no haggle, down to earth and patient. They went above and beyond and made our experience the absolute best. We felt welcomed and comfortable with everyone. If you are in the market for a Mercedes-Benz...do yourself a favor and dont waste your time going anywhere else...go to Elite Mercedes. Youll thank me later.

It’s always a positive and honest experience with Clay Holt when we go in to have our Mercedes serviced! The entire staff at Elite makes it fun and a pleasure to do business with them. Can’t imagine doing business anywhere else after all these years‼️

I started as a customer of Elite 1997. I have bought multiple MB vehicles over the years. What keeps me going back is the service department. Yes the sales department is great. The service department is off the charts when it comes to customer service, friendliness, reliability. I have developed a friendship over the years with Jason, Ted, Clyde and the master mechanic John who always works on my vehicles. I have total trust in them to do what needs to be done at a fair price. I’ve never felt like I’ve been taken advantage of.

I had the honor of having Brad as my salesman. Very professional and honest. I highly recommend him!

We bought a used vehicle there just last month with an As Is no warranty agreement. The mechanical inspection must have somehow been overlooked... within a day the brakes werent working well. I took it back for them to take a look and they put on new brakes and rotors FOR FREE... something they didnt have to do. They have earned my trust, I will be buying from there again in the future.

I bought my first Mercedes at Elite this past weekend. Kenton was wonderful to work with - helpful but not aggressive! I needed to take a day or so to think about it and he kept in touch but I never felt pressured. Once I decided to buy the car, the buying process was easy and hassle free. Im thrilled with my purchase!

I JUST PURCHASED An XTS CADALLIC, MY SALESMAN BRAD WENT ABOVE AND BEYOND TO BE SURE I PUTCHASED THE CAR OF MY DREAMS, HE IS TOTALLY AWESOME, I WILL NEVER BUY A CAR FROM ANYONE BUT HIM! RHETT BUTLER EAS VERY GOI TOO

I bought my Mercedes from here, I could not be more happy with the experience. Rob and Reth went above and beyond to make sure I was taken care of from start to finish. I highly recommend anyone to Elite.

This was buy far the BEST car buying experience I have ever had! The whole experience could not have been better. I told them what I was looking for and they made it happen. Not just made it happen but went above and beyond! It was a completely stress free and actually really fun experience!Thank you to everyone at Elite Mercedes:)

Been using Elite for my Mercedes for a year now and I absolutely love how they treat me and my vehicle. It is no more expensive to go in here and get an oil change than any other place and the way they treat you is 10000% worth it. Thanks Clay Holt & team.

I cant say enough wonderful things about Elite Mercedes. Reth and Nate are so wonderful to work and are very committed. Jason, Clay and Ted ALWAYS provide World Class customer service when I bring in my vehicle for service! I love how Jason always jumps in to help with whatever is going on. Ive been a customer for many years and these guys ALWAYS go above and beyond every time Im in. Thank you for your dedication and commitment to your customers. I am a customer for life!

Recently just went in to look for a car for my mom and my mom was unsure of what car to get Nate was super patient with the whole experience let my take the car to see if it could go up our driveway because it’s very steep and after all the time being there I even started to for a car I found one that I love. Nate was also patience answering the questions and found a great payment plan and just like that my mom and I both walked out with 2 Mercedes bens what a great experience would definitely recommend. No sure if I’m going to trade my car anytime soon but if I did I would go back to Elite Mercedes

Brad was my salesman, and he went above and beyond to make sure that I got the car I wanted. He never seemed pushy and he was very honest. I appreciated that.

My 2008 Mercedes S550 has 237,000 miles and has been serviced by Raymond and Roger and it looks and rides like a brand new car thanks to their expert diagnostics performed for maximum performance, comfort and gas mileage. There is absolutely no better shop anywhere to have your Mercedes Serviced. Unlike a dealership their price and labor charged for the maintenance of my vehicle is an honest and reasonable cost for services rendered. Tell them that Mr. Bradley sent you in and you will see why I am so happy getting my vehicle serviced at this establishment. They meet and treat you and your car on a First Class basis. Trust me you won’t be disappointed!

Kenton, in sales, called me when a car he thought would be a good fit for me came in. He was so right to do so. They worked with me on the price. Ive had the car for nearly two years now. Love it. The service team has been great too. The staff at Elite Mercedes is top notch. And the cars, well, I cant say enough good things about mine, and the Mercedes line in general.

I originally had a decent experience but two weeks after buying the GLA I received another contract in the mail because they made a mistake on the original. So, I now have expired tags and Im unable to make a payment as Mercedes finance has yet to get a contract from them. Ive reached out to the finance folks to help me but havent received a call or anything. The salesman hasnt been much help either. So, I have a car I cant legally drive that I have no way of making a payment. They could use some help on the customer service side. Positive note is the 2021 GLA 250 is a great vehicle.

I love this dealership! Their team has ALWAYS gone above and beyond for me...especially Clay Holt! He was highly recommended to me and the reason I came to this dealership. Being from Southeast Missouri, it would honestly make more sense for me to go to Saint Louis, Memphis or even Marion, Illinois. Clay and the rest of the team at Elite are why I drive that extra hour!

Had a great experience looking for just the right new car. Reth and Patrick were extremely helpful and knowledgeable as we test drove several models. They are completely committed to going above and beyond to deliver 5 star customer service second to none. This is the only place we will ever buy and service our cars. Thanks Reth!

Mercedes service department is great. They always go above and beyond and have been consistently doing so for years. Sales department seems to be more attentive the past couple years. Will most likely be my first stop next time Im looking.

Clay in service has made each service experience easy and stress free..and he is a really nice guy! I have owned a lot of cars over the last 40 years, all dealer serviced. Clay and Elite are among the best I have encountered.

Elite Mercedes always makes my car buying and service visits enjoyable. They value my time and are always going above and beyond to retain my business. I highly recommend both the sales and service team!

Just bought my 6th Mercedes from this great Group and each and every experience has been excellent. They do all the scheduled maintenance to a standard of excellence and assist with drop offs, assistance in understanding new car features (the head up display on the 2020 GLE 350 is an example), and shuttle trips to the airport if a scheduled maintenance coincides with a flight out of the area. They are the best of the best.

I have always had my AMG serviced here, they have a great service department!Clay is my go to guy for questions, recommendations and advice.His superior technical expertise is only surpassed by his genuine desire to provide the best possible customer experience before, during and afterward, he always exceeds expectations.

Had my car in for a first time service at this dealership, and had zero complaints. Everything went smooth and they made sure to take care of anything I could possibly need! Highly recommend

Reth and Patrick provided us with a PLEASURABLE car-buying experience! How often do you hear people say they truly enjoyed the time spent buying a car?!? Reth always goes above and beyond to ensure his customers receive the ultimate customer service, and it’s easy to see how much he truly enjoys helping people find the perfect car! I should know; I think we test-drove about 10 cars—lol! I LOVE my new Benz!

5 STARS all the way!! I just purchased an AMG GLE 53 and I absolutely LOVE it!!!!The Sales Team Professionals such as Reth and Kenton Ice have always done an outstanding job making sure everything ran smoothly and that I was a very happy and satisfied returned customer and the main reason I keep returning to Elite Mercedes!I wanted the very best and I received it from the excellent sale professionals at Elite Mercedes!!Thanks guys for helping to make one lady a very Happy and Satisfied Customer!!

Clay and Jason are awesome to work with very knowledgeable about my vehicle needs. I recommend all my family and friends to Go see them.

Very knowledgeable in their field

Clay Holt.....Service dept... made me a be back customer ......I have bought two Mercedes SUV’sover the years in Springfield , MO.It is the upmost importance for me to be taken care of in a service fashion as well. What is nice about Clay in-service at elite .....he always made sure I had a vehicle to drive while my car was being serviced..... Being a out-of-town customer I could take advantage of the great shopping in Springfield ....Thank you Clay for your great service representation for Elite Mercedes Benz......Respectfully,,Mona Higgins

Purchasing a used vehicle from them and enjoying every moment of it! They have been great on quality, pressure, respect and most important, PRICE!! Would recommend for sure!!

We went to Elite and Brad took care of us all the way. We will definitely be back for our next vehicle, and recommending them to all friends and family!

Clay Holt and his team are the best around, I have been very impressed with their service and will tell everyone I know to go see them!!

This is a wonderful place to service or buy a car. The people are incredibly helpful and nice.

Reth Yim is always a pleasure to work with. He got me exactly what I needed and kept it under my budget. I wouldn’t recommend anyone but him and the rest of the Elite crew. Clay and Rob are always there to help and assist with whatever I need as well!

This was our first experience of buying a car without driving it first. We saw a car we really liked on cars.com. It was about four hours drive from our home so we contacted Elite Mercedes by email. We were contacted right away by RETH KIM. He was very kind, helpful and professional. We never met him in person, but trusted him and his company and the car report and pictures and all of the information available. The car was delivered yesterday and it was just beautiful! More beautiful than the pictures. It had been driven to us, but when we got it ....it was spotless and clean inside and out and full of gas!!! We LOVE LOVE LOVE this car! We love everything about it. Thank you RETH KIM for working with us. You were a pleasure and a joy to work with. We hope and pray all of this COVID-19 is over soon and all can get back to normal. We wish you much success in the future.

Worst service I’ve experienced in a lifetime, I brought my car to them twice after they told me they fixed it, and the problem persisted. They are never available by phone no matter the time I call, and they were disrespectful when I finally managed to get a hold of them. I DO NOT RECOMMEND

Its sad that this is the only place to take a Mercedes around her . Took in for an oil leak and now severe transmission issues and very rough shifting. Anyone here seems to be ONLY interested in money and not service. Such a disease to the name.

Clay Holt always takes care of me! Even when I lived in Dallas, Texas I tried to plan my trips to visit my family in Branson around having my G Wagon and SL 600 serviced at Elite because of Clay. I highly recommend Elite Mercedes.

I cant imagine that we would do business here in the future.We have had a few issues come up on a vehicle we purchased a year ago. Bought the extended warranty so that it would cover such things but good luck trying to get anyone to call you back to take care of it.I have called 4 times and left voicemails with Clay in service and have yet to hear anything back. I even called and left a voicemail with the service manager. Nothing......

An excellent place for automotive shopping. The staff works very hard to provide a stress free experience.

Clay is always soo helpful and prompt anytime I need assistance wirh my mercedes ... definitely will always purchase and have my cars serviced at meecedes !!

I am new to the area and have used Elite for service and tires. Each time I had a great experience.

The service department was very helpful and efficient! Clay was great and everyone was very friendly.

I live near Chicago and was in Hollister for a family reunion when I started feeling a bad vibration while driving my GL550. I took the car to a local tire shop on a Friday afternoon and was told that one of my tires was breaking apart. The tires are an uncommon size so that shop could not get them for me until Monday. I needed to be back home for work on Monday morning. So late in the afternoon on a Friday, I called the closest Mercedes service center which was at Elite. Ted answered and he was kind enough to take the time to make calls to try to get me the tires I needed so that I could drive home on Sunday. He was able to locate a set in the right size and scheduled me for Saturday. I dropped the car off in the morning. Ted gave me great suggestions of things to do with my family in the area while my car was being serviced. I picked the car up, with its new tires and was on my way. Ted was exceptionally helpful throughout the process and truly went out of his way to take care of me when I was in a real bind. I cannot say enough about him and his fantastic service. It was greatly appreciated. If I lived closer, I’d call Ted every time I needed service.

I have purchased many cars from Elite Mercedes. Clay in the service service department gives personalized exceptional service.

This place made me feel like home. I called in for fuel filter and they spent 20 minuets on the phone to make sure I get the right 1 because I was 4 hours away. And they cleared the confusion between models. The parts & service left the item in the show room for after hours pick up. I arrived later and they allowed to use their garage to replace the filter. Only because it was too cold and dark on their lot.They understood that the filter was faulty and I needed to pull it & make sure I got the right 1. So, I did and they permitted me to finish the job inside the garage. Wonderful people to deal with. Exceptional service.

Patrick was great, Ill be back to work with him

Phenomenal service! The employees at Mercedes Elite care about your needs and excellent professionalism and will definitely recommend to anyone that means theyre Mercedes fixed!!

Updated and ready to go!

Great service. Always friendly and helpful. Competitive service prices. Ive been bringing my vehicles there for 16 years; lm very pleased. Ted and Jason are the best.

The sales department did an awesome job taking care of me, and put together an awesome deal on a vehicle that will be great for my family!

Just bought a used s 550 and it was a great experience. Pick the car up on Friday. If you need a great used Mercedes see Rob...

They had donuts! Love this place! Great cars and great staff!

Very Disappointed in this dealership. I was trying to purchase the 2017 C43 AMG they had in their lot. I had my uncle trying to buy this for my cousin. He was really interested in it. Just the interest rate wasnt to his preference. We went to a bank got it approved at the interest rate he wanted. We call up Rob and he said he sold the car on Friday. Why didnt you tell me? He stated he called me and he never did. Im very disappointed. Sadly I did not leave a deposit because he never requested it but I should have insisted. We saw the car the way it looks by via Facetime and all of our time just went to the drain for nothing. I live in NJ and so does my family. Dont make a deal if you cant honor it. Rob, THANK YOU FOR WASTING OUR TIME.

Unprofessional customer service. If you have money, you’re the one for them.

Outstanding customer service from start to finish.

Excellent services and people, especially Mr. Clay Holt.

Called many times for service to get my radio code now have to drive over 200 miles with out a radio i guss they desided to take a early weekend lucky them

I had never purchased a Mercedes before and was a little apprehensive. Jordan Sportsmen sat me down and we talked like men over a spread of fine cheeses and a glass of 76 Chateau Latour, he set my mind at ease. We found our selves talking about the Vietnam War, Politics of the time, How religion has changed over the years but still stayed the same. Jordan shared some Haikus that he has written for his book. I know come late June i will be standing in line to get my hands on a copy for my collection. At the end of the day I had a great car, made a new friend , and dare I say became a better person. Thank you Jordan I wish I could do more than just a little Review! Next time the cigars are on me.

I have a GLE 350 and a SLK 350. I did not buy either of them from Elite but have had service done there. They treat you like you have been a lifetime customer. Im on my way in this morning for a recall. Im sure the experience will be just as good as always. Excellent service!

I love these dudes here! A-1 Service A-1 Customer Care. And Oh The Beautiful Rides On That Lot. If you gotta drive, drive a Mercedes.

They take good care of our cars, good listeners. Treat us like VIPsO

Worst customer service ever, never call back for follow up, bad attitude and irresponsible!I have been to this location few times now, every time they promise to call back for follow up and they never did. Few months ago I have my car there for service and they need to order some part for me and it’s gonna take a month, so they said they gonna give me a call when the part arrive, I waited for a month and a half so I called back and ask, and guess what? The part has been there for over 2 weeks already and they never call!Also I called to ask for some warranty information I have purchased with my car, they ask me “you don’t even know what kind of warranty you brought from us?” What kind of attitude is that? If I remember after a year or two I wouldn’t even have to call you guys!!If Youre buying a luxury car, of course you’re expecting to get a better service, but sorry guys not gonna happened from this location!

Their service was great and was very helpful would recommend them to anybody

Worst customer service. I brought my car in to just have more air pumped in the tires and nobody greeted me, they were all Sitting, watching something on the iPad or just talking on the phone very loud. So I approached one of the guys and asked them to correct my tire pressure. He said, “just leave the keys on the table.” So rude and lazy! Im glad I’m already in the process of buying a new car but from BMW and trading this one in so I don’t have to deal with them anymore. This situation just reminds on why I keep wanting to get rid of my Mercedes. They are rude EVERYTIME I come in. They judge you too. Like if it’s your day off and wearing active clothing, they’d rather be nicer to people in heels or suits or that looks older (looks like they’ll spend more money) this happens every time I come on my day off, I don’t have any other day to come in because I work. The last time I had to wait 3 hours so no... im not skipping work to just bring my car in so they’ll be nice to me. The only nice person is Shawn in the parts department. He doesn’t judge and pretty much is always happy, I’m going to miss that when I trade in my car for a BMW.

Excellent service today. Thank you Brook

Dealer lied, said the needed my social security number and birthdate to by a car, even though it was a cash purchase. They said it was for OFAC, which I now learned only need your name! I got suspicious when I was asked to fill out a finance document. I told them I was paying cash, but they said they dont run it or use it for that, which was also a lie. Treating customers this way is unacceptable!

Nate Reynolds is the Man! Great salesman, took great care with my interest in Mercedes Benz.

Worst parts department ever. Lack of knowledge, not helpful, unorganized, terrible communication.

Amazing customer serviceGet it done on time on budget and thank you for business

The best service manager I am glad I service my car in this dealership

John K. provided great service!

Brad is great.

Absolutley shity service After they get all of your information.You will never hear from them .youll have to keep calling and to find out if you even got approved or theres even a car that your looking for .I Would definitely not recommend anyone doing business with them just drive Towards st Louis or go to Tulsa you will get a better service .Specially when youre planning on spending over $55000 USD On a Mercedes Benz

I would not go anywhere else for my Mercedes-Benz needs.

Michael Jordan is fantastic!

First time in!! Everyone was nice and very helpful!! Appreciate the service!!

Service has been fantastic!!

This is one of the times the old saying is true, you get what you pay for. I took my mercedes in for service and received nothing but great service. My car wouldnt start due to an eis issue and locked up, Im not sure how but they turned that situation into a pleasant one. Ive used a few other dealers in Springfield (chyrsler, etc) and none come close. 100% recommended.

Ask for Kenton, he will take good care and not pressure you.