I had an amazing experience at Springfield Hyundai! After a not great experience at another dealership, I was discouraged, but Keith was so helpful and patient as we shopped for a new car. Keith was extremely knowledgeable and gave us such great confidence in the car we chose. Jack was also amazing and took his time explaining all of our paperwork and options for the Hyundai warranty. I cannot say enough great things about the staff at this dealership, and I will definitely recommend them to my friends and family!

Grabbed what I thought was a sweet pre-owned car from Springfield Hyundai..Come to find out I purchased a fixer- upper. A month in and the brake light goes out and can only be changed by dealer, for a fee that is and tires are bad.. So on top of car payments looks like Ill be dumping money into repairs monthly also..Service department associate was very rude also..Buyer beware I was a first time car buyer and feel like Ive been had👎👎

I really enjoy bringing my Tucson here.Great service! Great staff! Always helpful and pleasant.

Cheryl and Val were great. I could not have asked for a better experience!! Extremely helpful and friendly. The process from start to finish was smooth and painless. I will definitely go back

I just brought my 2019 Hyundai Elantra in today for a check engine light issue and spoke with Peter. He was awesome and got me in as an emergency even though they were booked out for the next 2 weeks . I was in and out in less than 2 hours without an appointment! Everyone is so nice and friendly here ! I also met and spoke with Chris ,one of the extremely personable owners ,while I was sitting outside waiting for my car as I was prepared to hang out there all day ! I’m definitely bringing my car back here for service !

Brought my car in for a service that was recommended by Hyundai from a letter I received in the mail. My car now shuts down periodically, when in gear it doesnt drive or reverse. Even happened at a stop light. Never had this problem previously, but when I took it back the guy said he could hook it up to the OBDII for a fee of $150, even though the check engine light isnt on. The absolute worst, what kind of scam theyre running I dont know.

I wouldn’t choose any other place to purchase a car… Everyone is extremely friendly and professional… They know me by name and always make sure I’m comfortable when getting my car serviced… Jillian in service is the best… I travel a lot so I put allot of strain on my car… Jillian always goes out of her way to make sure my car stays on the road… Great place Amazing people 🤗

If your looking for a great dealership look no further you found it.Curtis is simply the best Salesman I have ever met in the business.Continued success.

The overall friendly nature of everyone especially Thomas our sales rep. Very knowledgeable and not pushy. Our intent was just to inquire about a vehicle and ended up leaving with one. We are very pleased.

Wonderful service and front desk personnel. The work done is good too, but post work is not great. Left two of my tires deflated (after a $200+ tire rotation). Why am I paying for labor when I have to labor after the service?

They were busy. So we got to test drive 3 cars on our own. Unfortunately, we couldnt find a car at the price we wanted that was big enough for our family

It was painless! I gave my salesperson some basics of what I was looking for and he really did his absolute best to honor both my financial, cosmetic, and other driving experience preferences. I felt incredibly well-informed about the purchase I was making, which was a big deal when its such a big purchase!

I purchased a 2021 Hyundai elantra today. From the beginning the sales team, and the manager at Springfield Hyundai were phenomenal! I had the pleasure to deal with Mr. Curtis , and Thomas from the sales team. Both honest, upfront guys who actually take the time to talk to you regarding your needs, wants, and especially budget. They treat women with respect, and in my experience,that is honestly hard to find these days. The manager, herb, is exceptional! They really try to work within your budget, and keep you happy. I went to 4 dealerships over these last few days, and overall Springfield Hyundai had the best price, and staff. Thank you all for all you did for my mother, and I!!!! I appreciate you all, and you now have 2 faithful customers!!!!

I am naturally suspect of car sales. I was very pleased on how easy, personal and comfortable I felt during my car purchase process. I got a very fair trade in value towards the new car price. I was able to choose my car, get the paperwork processed and drive away with an impressive car in a short period of time. Thank you very much.

Very unresponsive dealer after purchase. I bought a vehicle with extended warranty and needed extended warranty information - emailed dealer (Cheryl Hinton) initially, called over 10 times in past 1 week, mail box for person responsible (Jack Kettle) is always full, left numerous messages with receptionist but havent received a call back. Only calls Ive been getting back were sales call if I am interested in another vehicle.I would AVOID this dealership.

The service department does excellent work and has the best customer service. Everything was done completely per my instructions.

It was easy to purchase this vehicle; because I knew what I wanted. I went on line picked the vehicle out, got in touch with my sales person it was smooth sailing from there. Thank you Cheryl Hinton for your wonderful service.

Ask for Gardner when you arrive. Great salesman who will take care of you. Ive bought two Hyundai from him in the last 3 years. Very professional and knowledgeable of the products he is selling. Staff is friendly and dealership makes you feel comfortable while there. They will work out the best deal possible.

I appreciated how fast service was. I was worried I would have to call in late for work but since it was so fast I had time to stop for lunch! Staff was very nice as well.

Springfield Hyundai is filled with really excellent people. Valerie and Keith made sure the car we were test driving was ready when we got there and we were able to test drive within moments of arriving. Purchasing the vehicle was so straightforward and the customer service was amazing. We felt valued even though we purchased a used vehicle. The car we bought runs great, has excellent mileage and was detailed again before we left the dealership. It was a family excursion and everyone there was kind to my husband, our toddler and me. We will definitely be return customers.

The whole process was great from start to finish. The salesman Mike and the finance person jack did a great job of explaining everything during the process highly recommend this dealership if you are looking for a new car

The repairs are always done in a timely manner. The advisors are polite. And if youre ever looking for a new car, Ms. Rosa Wells is the best! I said my car died and was on my way. She has been helping us for over 15+ year and had the perfect vehicle waiting for us!

Great service and great deal. Sales person was really nice and answered all the questions completely. No one seemed phony or just pushy.

I purchased a 2012 Hyundai Sonata with less than 65,000 miles less than a year ago and driven it less than 5,000 miles. Within the first two months, the car has experienced engine issues (completely stalled and lost power while I was on a busy highway). Initially took it to a mechanic who identified it as being an engine issue under the standing engine recall order. The car was towed to the dealership. I incurred so many expenses while dealing with and waiting for the dealership to fix the issue. Got my car back, filed a reimbursement claim, never heard back from anyone. The claim still says “in review” after all of this time.Fast forward to yesterday, the car accelerator started doing exactly what it was doing prior to me stalling on the highway. The difference being that the engine light did not come on and that my brake light would not shut off even when the car was powered off. I was able to make it all the way home without incident and called the dealership immediately to schedule a service appointment. I brought the car in today for diagnostics and was told that I had to pay $140 for the test and if anything is wrong with the car, additional costs. I waited a period of time before I was told that the brake light was an electrical issue (these issues are usually tied to the engine), my accelerator needs replacing (again, this issue is usually tied to the engine), both of my rear lights were out (both were working fine the prior night but may have been drained from the issue with the brake light), and a few other issues. I immediately asked for a quote to shop the issues around for a second opinion. They had me waiting around for an additional 20 minutes to give me my service statement without listing all of the items they claimed were wrong with the vehicle. I was so disgusted with this experience, I am considering escalating this matter. Why am I experiencing so many issues with a certified pre-owned vehicle that I had for less than a year and haven’t driven it more than 5,000 miles.

I love this Hyundai, I drive from DE just to take my car there because of the service everyone gives.

I have brought my Kona EV to Springfield Hyundai a few times before and never had an issue. This time, however, I brought it in for an inspection and two recalls. When I picked up the vehicle, none of the work or charges were explained, I was just told to go to the cashier. When I started looking through my bill, I noticed a note saying not only was my battery recall (a big safety one) not completed, it could not be completed at Springfield at all and I needed to go to another dealership. And they rotated my tires and charged me for it when I did not ask for it, and they had just rotated them 1500 miles previously at this same dealership.

The sales person, Cheryl Hinton, was very helpful and knowledgeable. She patiently answered all of my questions and guided me through the process of leasing my first vehicle. I was able to complete most of the process online and over the phone, which was very helpful during the pandemic. I would highly recommend working with Cheryl if you need to buy or lease a new vehicle.

I had a horrible service experience at this location. I went in for a check engine light and I picked up the car with the same problem. It was never fixed.They also offered to buy my car from an online alias named Sam who doesn’t work there without giving me a heads up. I walked into the dealership asking for Sam and was embarrassed by the employees

I have never had a bad service experience at this dealership

I found their advertisement for a car in Rodo and visited them to make the deal. They didnt hold on to their advertised price, claiming that they have not worked with Rodo for a while and have not advertised there. This claim was rejected later by Rodo customer service. The actual quote they gave me was much higher. I ended up getting the same car from another dealer with a better price, still not as good as the Rodo advertisement.

Aj is the best ever since I have had my car i have always gone to him he gives me the best deals available thanks aj

They knew who I was, meaning they were expecting me, when I arrived for my appointment. Discussed options for my service without pressure, escorted me to waiting room, plus I felt wait time was reasonable, called my name and got me out of there courteously with car parked right at door.

They are always professional and friendly and my salesman always gets you in a car.

Exceptional sales rep. Very kind, and not pushy. He made our wait there very comfortable. After we finished the paperwork, he took the time to program our phones in the car, and go over all the details.

Stellar service and a complimentary Uber to and from home so I didn’t have to wait

Had a great time working along side of Tom who helped me out with buying a pre-owned Honda Civic. Very professional and relatable as well. He was also able to assist me with my trade-in when I was having issues at every other dealership. 10/10, highly recommend!

The staff were exceptionally knowledgable, professional and courteous. they really listened to your needs and concerns

They take to long for a simple oil change

Well versed on their equipment. Process was very nice and fast

Everyone is always friendly and helpful . It is a very nice atmosphere to be in .

On March 28, 2021, I was scheduled for my first service at Springfield Hyundai Genesis and I must say it was a complete disaster.When, I approached the service counter I was greeted by a frustrated service representative who ask me to wait until I was called. An older gentleman at the far end of the desk called me over an asked how may I help you. I politely told him, I have a 11am appointment for an oil change and tire rotation. He took my keys, and told me to sit in the lobby until the vehicle was done.Almost two hours later, I went back to the older gentleman at the service desk and asked him, Did he know much longer it would be for my service to be completed? The older gentleman went inside of the service shop and came back and said We are behide schedule but it will get done. Then, I replied how much longer. And he could not answer. At this point I requested my keys back and left.The service representative failed to inform me the service center was behind schedule and it would take longer then usual to service my vehicle which is the cause of me being disgruntled. In addition, the service representative seemed very non chant about my vehicle concerns.What happened to good customer service? I purchased a 2021 Hyundai Palisade from this dealership and I was hoping to receive the same type of service I did when I purchased the vehicle, yet it seems I was living in a utopia world.Yours Truly,An unsatisfied Customer

Not professional; no one was wearing masks. I will not be doing business with them.

I went in for a new vehicle was told I had to trade my truck in to be approved so i agreed and traded it in and was told I was approved and was handed the keys and the new plate and was let leave with the vehicle and everything was good until 45 days later I received a text stating I was denied and I had to return the vehicle. They had already sold my truck and charged me for the 45 days I had the vehicle plus all the miles I put on it and a this point they tried to had me 600 of the $3000 I gave to them and then told me I could not have my truck back because I signed it to them and then I was laughed at when I talked about taking them to court this was very unprofessional springfield hyundai is a scam.

Springfield Hyundai... Not only have I purchased a vehicle but I have spread the word to family and friends. I have and will go back!!!

Friendly service. Feel like everyone went above and beyond to get me into the vehicle I really wanted. I didn’t feel like I was being swindled into anything. Clean safe environment. Got everything I wanted. I had such anxiety about buying another car. But Dan took the anxiety away with the whole process.

Service Team at Springfield has been very courteous and competent every time I have went there.

Very Professional, polite, informative about vehicle and what needs to be done

RIDICULOUS prices for services. Customer service is fine but I will not return unless its the very last resort 🙃

Amazing dealership and if you stop in ask for Mike Hodgson he’s the best!

Great staff and immaculate showrooms.

Absolutely a 5 star experience from the moment we walked into the showroom floor. Dan S. the salesman was knowledgeable and worked with us the entire process. Jack, the finance manager worked the numbers and explained all the details. Even the owner of the dealership Chris got involved to make sure we were happy. We will definitely be back to purchase our next vehicle and we will make sure we refer friends. Thank you again for making this purchase a very stress free experience.

Mike gave us excellent service, he was very knowledgeable about the Sonata, and delivery of the Vehicle was quick and easy. Highly recommend and will do business with in the future.

Very thorough and professional. Great deal on the car. Thanks Gardner!!

It was great! I love my Hyundai...

Great inventory selection. Friendly and knowledgeable staff.

AJ handled my issues at the service desk..issue wasnt corrected or found on first visit...when issue continued, AJ saw that vehicle was handled correctly on return visit and communicated well by phone on progress...excellent service..

When I brought my car in I needed an oil change.Car came back really fast, and later on down the road I noticed that staff forgot 4 under-shield bolts and as such the under-shield was scraping and I had to zip tie it.

It was quit. Inspection, oil change and both filters change. They were very nice

I always receive excellent service from Springfield Hyundai.

Great dealership had a great experience. I was able to purchase a 2020 Elantra with the bells and whistles for zero down. Sales Rep, Myron did a great job and was very helpful throughout the entire experience. Also they are managing to keep customers as safe as possible through their visit during this pandemic.

I bought 2013 Sonata for a great price. After 2 days driving vehicle check engine light started blinking. Immediately returned it. On the way to dealership transmission light came on... When I got dealership no one apologized. I was treated with disdain and was contempt. Had to aggressively follow up with management to get my money back. Will never buy Hyundai again. And definitely warn anyone who is thinking about buying from this dealership

Sales experience was great , Curtis did an awesome job and got me great insurance coverage.

I will never go back there to try and get a car😵

Quintessential scam artists, who wasted my mother and me’s time on a Saturday afternoon when we need to find her a new car. I should have known immediately when I told that their “Certified” cars were not certified unless you paid an additional. $2,495; even though the certification was already conducted by the manufacturer. Then, the salesperson, Tim P., not only did not know the applicable specials but also misrepresented their applicability, i.e. you can have cash back and 0%. Next, I tried to keep him under a certain price but he showed us a vehicle several thousand more than that price range - after about an hour waiting for their computer system to work and someone to get a vehicle (since the one we came to see was not available). Lastly, but not least, they offered 20-33% of the KBB fair value for my mom’s car. A complete waste of time and glimpse at a dying breed of people and business that should not survive much longer. Avoid at all costs!!

Service representative Anthony provided excellent service during my appointment for an oil change. The entire Hyundai Springfield service team has continually given me great customer service over the last 18 months since I purchased my 2019 Santa Fe.Thank you very much!

I wasn’t allowed to get my complimentary oil change which is part of my new vehicle warranty saying oil change should be done only at 7500 miles which was a news to me.

Great service! In and out 45 minutes, oil change and warranty check.

Everybody was incredibly helpful and friendly. Especially Gardner. He went out of his way to come up on his day off to make sure the sale that he started over the phone for me went okay being finalized. My used Hyundai is in fantastic shape, credit to Michael Davis and all of the guys in the service department for that. I would 100% recommend Springfield Hyundai to anyone.

Jillian from the service department was such a pleasure to interact with. (Give her a raise!) The environment in itself was friendly and helpful. Also, their system for intaking cars was efficient and convenient. I have yet to experience that at another Hyundai. Needless to say, I’m sticking with Springfield.

I would never come here again. When we started taking numbers, our salesmans supervisor or manager came out and there was no negotiating the price of the car down. He had a cocky attitude and said he got the car for $9,200 which we looked up prior to going there and the car was a trade in valued at $6,570. We gave the number of what we were willing to put down for this car and they came out with a much higher number and a high monthly payment for a 60 and 75 month period of time. By the time, I was done paying, I would have ended paying more than DOUBLE of what the car is priced at. Also, the car was GREEN!!! Not yellow like in the picture. VERY MISLEADING and a waste of time. Good luck to the next.

Tim was very informative and helpful in selecting my new Tucson. This was my first time leasing a vehicle. He was patient and able to answer every question I had. I am thrilled with my new car and look forward to returning to the dealership for scheduled maintenance visits. I highly recommend Springfield Hyundai.

Great customer service, my salesman Mike H matched me with the perfect car for me and my service manager AJ Henry has given me amazing service for any small fixes Ive needed

Great online price negotiations so you dont waste time in dealerships. Worked with Keith Sharon, no hassle upfront prices and will being in car for you. Paperwork however took longer than hoped.

First time buying a car and Keith was wonderful. I was anticipating working with your typical car salesman only interested in their commission, but he really encouraged test driving the vehicles and created a stress free environment allowing for candid conversation. I’m am so please I was able to spend my afternoon working with Keith!

I should’ve listened to the other reviews. This place and their employees are terrible. I do not recommend this place.

My mom recently bought a Kona and absolutely loves the vehicle!! Keith was a great salesman. Walked us through everything, made the whole experience nice, easy, and quick. Very friendly, and has already called to make sure everything was good. Great experience.

Took my car there for inspection and they were quick, up front about cost and reasonable. They were done within the hour and were good about covid protocols with covering things in the car and leaving windows down which I really appreciated.

Brought my 18 elantra gt from here. Keith. S got me what i wanted with no issues.

Nice friendly place to buy a car.

.First time purchasing a car, it was a Great experience. Gardner was my salesman he did a great job and was very helpful. I was able to drive away with a 2014 Hyundai Sonata.Thank you Gardner. Stop by and get you a car tell em Adrea sent you :)

Car went in for service and the staff is very friendly and my car was done in a reasonable time limit.

Myron, my sales person, was the best. He made me feel like a friend and remembered me from last purchase from 3 years ago.

Leased my Car there. Speak to Keith in Sales, very helpful

Amazing experience I was able to purchase a 2020 Elantra and my sales rep Rosa was just a breath of fresh air. She made the process very understandable and easy I would highly recommend visiting this Hyundai for your next car purchase.

I had a great experience here. I came in to get my timing belt changed and the water pump done. I called beforehand and the customer service was excellent, they even remembered me when I came in and had everything ready to go. I waited in the waiting room, and they had me out lickety split... Well for a timing belt change at least. I would definitely recommend this place if you need to have service done on your car.

I loved my sales rep, she made sure all my needs were met, I had my three year old with me and she didnt mind that he was there and made us feel welcomed. I walked out with a car that I love and didnt feel like I got hustled into making a decision. Loved the atmosphere and how they were making sure everyone stayed safe due to covid

Bad experience, for a recall regarding a safety things to fix up , I got there at 9:30 am , very bad welcoming from a big white guy , my car had no check engine , I got back my car at 13:00 with a check engine. He told me , my car needs alternator to change and the light is checking but it wasn’t before I got there and now I have a no safety car. Now I understand , they bring us for a recall than they push us to pay for oder parts change . Tomorrow I’ll drive my car to a Mecanique house for checking. No more calls for a recall please.

Ive been to several car dealerships and the experiences have been mostly less than pleasant. But Curtis Wilson and Mr. Lampe were cordial and patient. They worked with our situation and got us into the vehicle that we wanted.

Customer Service was outstanding. I had to purchase wheel locks for my new Tucson and they had them in stock and cheaper than any other dealership in the area. They didn’t charge me to install them and did it super fast. I think I found a new place to have my car services instead of driving 3 hours to my friends HYUNDAI dealership as I did before. Thank you again!

The staff were all very professional and there was no pressure. Cheryl Hinton is the best sales person and delivered on my every request, this is my 7th purchase from her over 20 years!

Got me in and out staff was polite and very helpful

Good place for auto repair

I had a wonderful experience with Keith Sharon at Springfield Hyundai. He was knowledgable about the vehicles, patient with my many questions, and treated my boyfriend and I with such kindness. I appreciate the time he invested in putting me in a vehicle that I love and feel safe in. I have already referred friends to Keith and I will for sure be back when my lease is up.

Best customer experience Ive ever had.I had my car towed to the shop for service and was left without a ride, and with a dead phone, so no Uber.One of the guys in Parts personally drove me home 20 minutes away, and probably further out of his way than that.I am so grateful for the hospitality - thank you so much Sebastian.

They provide excellent customer service and was very polite. They did an excellent job on my car.

I went to the Springfield Hyundai dealership this past Saturday with my fiancé to check out a Tucson. We worked with Mr. Gardner Civil and he was so kind, helpful, and not pushy at all. I have to say it was the fourth dealership we attended that day and it was by far the best customer service we received.

Excellent. Contacted Keith in advance and was in and out in less than 2 hours.

Ruby was very helpful with my decision to get a 2021 Tucson I am happy with. Being that this was my first time purchasing a car I was very nervous but Ruby was extremely friendly and informative. She also helped my Mom get her Hyundai Elantra. It was completely coincidental that she would be my sales consultant and I am EXTREMELY happy to have met her.Thank you again Ruby!

Waited 2 hours for them to tell my rear driver door does still not work. I haveto bring it back. Disgrace car is not 4 years old

Great customer service, very friendly and they ordered me an Uber to pick my vehicle up once service was finished.