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Green Dodge
3801 Wabash Ave, Springfield, IL 62711, United States
Comments
ma
Review №1

Lifetime power train is a gimmick! Family purchased dodge caravan 1 year ago and sealed transmission went bad. They won’t honor the warranty because of no oil change records!!! Completely unrelated to a sealed unserviceable transmission. My dad has been changing his own oil for 50 years!!! My mission is life is to drive as much business as I can from green. Please, Please heed this warning if you are thinking of buying from green. I hate leaving bad reviews but in this world customer service is what brings people back.

Ro
Review №2

I have taken my 2007 Dodge Sprinter/Pleasure Way RV to Green Dodge twice now, and I have been completely satisfied with my visits. The staff at the service area are very friendly and helpful, and I feel the work was done right!

Ga
Review №3

Great service. Was completed while waiting, was ahead of the time they promised. No up selling and a please to do business with.

Be
Review №4

The people at this dealership are top notch! I have never had a better experience buying a car then here! Joe Surratt is the best salesman and I will never work with anyone else from now on! He gives so much personal attention and makes sure you are taken care of! He doesn’t pressure you but instead informs you of all aspects of your decision. I really can’t say enough about him!Also, Eric Acree in the finance department was extremely nice and easy to work with! He explained things very well and was patient and portrays such a positive attitude !We have bought 2 cars for our kids here in the last 6 months and like I said, I will never work with anyone else in the future!! These guys are the best of the best!!

Ho
Review №5

Mom had her car in for recall service. She was greeted at the door BY NAME ! The work was done in less than an hour while we waited in their comfy waiting room. All in all a very pleasent experience . All our visits have been this way.

Ry
Review №6

Recently, I took my new Ram 1500 into Green Dodge for a routine oil change and tire rotation. Once service was completed it was discovered by the assistant manager that the wrong oil had been used. He offered me a choice to stay so they could correct the error, or take it as is for no charge. Being a new vehicle, I opted to wait to have the oil re-changed. Afterward, the assistant manager apologized, with no fuss from me, and I went on my way. Fast forward to my next oil change from a local lube center in Chatham. Just prior to changing my oil, they noticed the word A**hole painted on my oil pan and paint on my sway bar. They wanted to make sure that I knew it was there prior to their servicing. I contacted Green Dodge immediately to make them aware of what happened in hopes they would do the right thing and fully address this serious issue without me having to go through filing a police report, sharing this story on social media, and having to go through proper legal channels in attempt to recoup my loss. After a few phone conversations with the general manager, Nadim Khan and Josh Wagoner, I requested the parts that were apparently vandalized by a Green Store Family Member and monetary compensation equal to amount of an extended warranty Nadim quoted to sell me. While Im not trying to take advantage of the situation, there is an inherent risk, borne solely by me, that a disgruntled employee sabotaged something else yet to be discovered. The compensation could afford me the option to purchase an extended warranty or offset a small portion of my loss in the event I decided to trade in for another truck. They cannot make any assurances that nothing else was tampered with due to lacking internal controls, allowing for something like this to happen, and because the CCT video of the service area at the time my truck was serviced has conveniently been deleted. I spoke with another local dealership owner on the reasonableness of my request, and he stated his offer to remedy the situation would have been 15% more than I had requested. Hopefully Green Dodge does the right thing and addresses the situation properly by making me somewhat whole and possibly implementing additional oversight in their facilities. But unless that happens, I warn that if you become victim of similarly apparent circumstances, they will do everything in their power to make your recovery efforts extremely difficult and unpleasant because they obviously couldnt seem to care less... Its almost like being victimized twice. I will relay updates as things move forward...

Fl
Review №7

They tried to fix my seat with what the warranty would cover, but I think I will have to replace the whole seat. They treated me with respect and tried to get me out as soon as possible. I appreciate their honest.

Se
Review №8

Will never be back again. No communication between service writer or service manager that took over my case. Had to do their work for them. Never answer the phone and never call back. Doing business elsewhere because they make sure your vehicle is denied by their warranty.

Su
Review №9

Quick and friendly service. Always well taken care of on every scheduled visit.

Co
Review №10

Wonderful staff. They were very friendly and accommodating. Especially my salesman kody.

Lu
Review №11

Take more than 3 week to have a call back finally i have to go to service desk asking for help ...results my rottors is being making noise since i replace themNot a good service experience at all

J.
Review №12

I’ve been a loyal fan of the dealership since 2005. I’ve taken my last Dodge & current 2 Dodges there for services & been happy with their service department.

wi
Review №13

This was the worse experience I ever had. The lost my paperwork the clerk was very rude and did not fix our recall. we had to take our car to Springfield and fix our problems. I would never never come back here again

Ma
Review №14

By data transmission on my Jeep good job

Jo
Review №15

This place is filled with CROOKS!! DO NOT go here if you want your vehicle worked on! I dropped my 2016 Ram 1500 off on 2 Jan 2019 so they could do 2 recalls. They called and said it was done and when I got there it wouldnt start. It ran before I dropped it off! So on 3 Jan 2019 they tell me its the fuel pump and it needs to be replaced. A fuel pump on a 2016!!??? So they keep my truck and order the pump. They call me on 4 Jan 2019 and tell me Im good to go and my truck is fixed.... I show up to get my truck and IT DOESNT START!!! So they tell me I have to leave it again over the weekend... on 7 Jan 2019 I get a call that my truck is finally running. So I come to get it and it starts... thank goodness. Then 10 seconds after it starts the ENGINE lite comes on and it dies! At this point Im seeing red. But I am the most professional I can be. I go back in and tell them whats going on and they take my truck AGAIN. 5 hours later they tell me the reason it died and the engine light was on is because it had E85 in the tank and that they drained it and filled it with the correct fuel and I owe them $53.63... At this moment I knew they were lying... hands down 1000%. I filled my truck with 87 on the 2nd of Jan and took a picture because gas was only 1.91. The time stamp on my picture is proof.... They also tried to say the fuel pump when bad because of E85 that was in the tank... again a lie because it never had E85... This place is filled with lying crooks that will steal your money... oh and now that they fixed my truck the auto start sometimes doesnt work.... it work perfect before they fixed my truck... all in all if u want to care for your vehicle stay as far away from here as you can!!

Ka
Review №16

I went here for an oil change , tire rotation, and for a tire to be put on. He gave me a ball park figure that was no where near the end price, granted he said it probably wouldnt be that much and it could change. I under stood that much but from 80$ to $112 is a pretty big difference for me at least. I rather be quoted with the correct numbers first before the work to be done.I should have waited till Ford to open back up so i can get the works package done to my car, all what i stated plus more for $40 not $112. I would have thought they would have had a special but I was wrong. I would not be returning, to much money. My advice shop around there are cheaper deals for the same amount of work to be done.In the end they still did their job and told me what needs to be looked at. My suggesting To the service department would be to add service deals so other customers would not be upset andor nervous to pay a surprising amount like I was.

Ma
Review №17

This is the type of experience I want when making a large purchase. The team was really great, not pushy, honest, friendly and informative. Great experience all around. After some not so great experiences at other local dealerships, I would recommend this place for sure. Thanks K.C.!

Ca
Review №18

They did an excellent job. The shuttle dropped me off and then came to get me when they were finished.

Ja
Review №19

Best experience I have had at a car lot in many years. Drove almost 2 hours from home to buy a truck from them. All the sales and finance people were great. Had been working a deal over the phone and when I arrived truck was just as described. My sales man Jay went out of his way to make everything smooth and fast. It took longer for the clean up on the truck then the financial part. These days that is saying alot. If I need a truck again I will go see them.

Ma
Review №20

Service was great. Had a recall the staff repaired and had me out the door in less 40 minutes. Thanks

To
Review №21

Quick, professional service. Employees are very friendly. Facility is very clean. Easy entrance and exit.

K
Review №22

This is the absolute worst dealership I’ve ever encountered. Their service department is horrible and full of incompetent morons.

Di
Review №23

They were friendly and informative.

Ri
Review №24

Great experience once again buying a new truck. This is the second new truck I’ve bought from Green Dodge. Always a great selection of vehicles on the lot. Joe and Jeremy have always been easy to work with. The service department is always great and ready to take care of you after the sale. Great dealership overall!! Sales, finance and service...Great!!

Ti
Review №25

Tony at Green Dodge was excellent. He was extremely helpful and patient. We had been looking for a used 4x4 truck and were getting thebrun around at other places we had been. Tony definitely went above and beyond for us and got us into a brand new Dodge Ram. I would recommend him and Green Dodge to anyone!

So
Review №26

Over the years I have developed a great relationship with dodge green! We have purchased three vehicles from dodge. Not only that, but the service dept is top notch! Great operation they have, team of workers r great! Dodge does value your time, also they want your vehicles to be taken care of as well. Highly recommend! Luv u gale!!

Ma
Review №27

I like to say that tiana cooper is always very helpful every time I come in there and happy and very satisfied when I leave! She the greatest!!!!!!

Ji
Review №28

Dalton was the sales person that helped me. He was very helpful.

To
Review №29

The service dept. at Green Dodge has always been top-notch. I needed to replace my driver side mirror. The mirror came in the next day and it was replaced the same day it came in. Couldnt be happier.

Na
Review №30

Just would have thought you guys would do a free car wash and vacuum as anytime I take my car to OneStop this has been done

Do
Review №31

No matter how many times I call them, e-mail them, or try to contact them and tell them that I am not their customer, they keep robocalling and sending me e-mails. Maybe they have great automotive service. Maybe they are terrible. I dont know. But I know their customer service sucks.

He
Review №32

Our experience was great they worked with us and we got a 2018 truck

Je
Review №33

They ran my stolen credit card for $1,600 (just a picture of my card, NO ID, NO physical card, no phone call to verify, nothing!). I left two messages and they NEVER called me back. Thank you American Express for refunding me.Now you ask me to call for a 3rd time? You have all the information you need to do the right thing. Thank you for the apology (not)

Tr
Review №34

Great customer service

Lo
Review №35

Every interaction I have had with customer service at Green Dodge has always been wonderful. Pam Dugan and staff go above and beyond to make sure their customers are happy. I highly recommend them to anyone looking to buy a new/used vehicle. You will not get a better customer service experience anywhere else !

Ja
Review №36

Thank you to Green Dodge. We have bought our first vehicle for our son. The best service. A Special thanks to Joe for your patience and 1st class service. Always helpful and friendly. Also a very thank you to Eric and Kira whom helped us with all the paperwork, explained every aspect without a rush although it was already time to go home for Christmas, you didnt rush it off at all. What a great team. I can recommend Green Dodge with 5 stars. Jan, Delri, Heinrich and Nathan De Villiers

Da
Review №37

Real nice place everyone is very nice austin. Tim and Jason. Great people to deal with

Ch
Review №38

My experience was fantastic. What a great group of people . Krista kept in touch with me by email, and gave me her cell number, months later, I decided to purchase a Kia Soul, and I text her. I had a quick response. I never knew any of these people, but Krista is who really brought me in. Alex, my sales person, was nice and informative.Phil the Manager was very nice, and worked with me to get a good interest rate, and to be completely satisfied with my purchase. All in all a wonderful day, and I love my 2015 Kia Soul Plus. I have purchased from Kia before, and I am a returning customer. Its the only place I will go.

Ch
Review №39

My vehicle purchase was handled in a professional manner and I feel I received a fair deal. The Ram parts department is very competent and professional also but the service department lost the 5th star inspite the courteous managment the clear lack of skill on the part of the mechanic who did not reinstall any of the panels correctly, left a screw on the floorboard and a screwdriver on the cowling under the hood in addition to tossing my floormat in the back. Overall great experience.

Sh
Review №40

The service department has always been really good to me, and my wife. We purchased our 2015 Dodge Grand Caravan new from this dealership in 2014, they have kept it running like new for 80k miles now, never pushing anything we dont need. I really like it when they sell us the 4 oil changes bundle for $100. I would recommend green dodge service to anyone!

Je
Review №41

7/21/20: Hopefully this will be my final update. After speaking with the finance manager, Eric, yesterday I believe (I really hope anyway) that everything has been straightened out. I will not give higher than 3 stars because my experience has been far from a 5 star experience, but I did update my review as asked. I just hope next month doesnt bring any new surprises! Fingers crossed 🤞!Update #2 7/18/20: I have reached out to 3 people at this facility directly and tried to call multiple times to be able to speak to a human and not a voicemail all day. My payment is due Monday and the loan company has no record of my loan. They told me to contact Green Dodge, find out what the holdup is, and make my first payment to the dealership and they would get it from them. I dont trust the people at Green Dodge to make sure that payment gets sent. To make matters worse, the loan for the car I traded in hasnt been taken care of either and the payment was due yesterday. Its been a month! Why has this not been taken care of?? I cant afford to make 2 car payments and I shouldnt have to!! This is going to negativly impact my credit, as Ive not been even a day late once in the 3 years Ive had the car I traded! This is beyond ridiculous! I want so badly to take this vehicle back and get my old car back! Due to my personal experience with this company, I would NOT recommend anyone go to Green Dodge!!!Update#1 6/24/20: I picked my vehicle up yesterday. They said they changed all of the brakes and the calipers in the back, as the back driver side one was sticking causing the grinding noise. So far so good!Initial review 6/22/20: went into Green Dodge on Saturday 6/20/20 to trade my car in. I was looking for an SUV with 3rd row seating. I mistakenly asked about a Honda CRV. I had it mixed up with another vehicle I was looking at on their site and I thought it had 3rd row seating, which it did not. I test drove it around the block, as Im not very familiar with Springfield . It drove ok. I went back home (an hour away) to discuss the price with my boyfriend who was at work when I went to look at the car. I called the salesman and told him we wanted to look at a Chevy Traverse. When we got back up there, he tells me the Traverse would be an extra $2500 down, which I didnt understand because it was cheaper than the CRV. I felt kinda pressured into taking the CRV.Fast forward, we leave the lot in the CRV as they were about to close. Maybe a mile down the road, it makes a noise and the low tire pressure light comes on. We stopped and checked the tires and they were fine. I was able to get the light to go off. Then we noticed that the passenger side low beam light was out. We ended up changing the light when we got home.Monday 6/22/20 as I pull into work, the brakes started grinding really bad. Even worse when I went on my lunch break. I contacted the salesman and he told me to bring it in and the service manager would be expecting it. I had my niece and my boyfriend take it up because I had to work. They were told to go to multiple buildings before finally someone took it back to look at it. They sat for 3+ hours and they brought it out washed like it was ready to go, only they hadnt done any work. After some persistence from my boyfriend, they put them in a different vehicle to come home in.I will update my review and possibly give it a better rating, if they actually fix the problem! That vehicle should have never left the lot that way no matter who was buying it. It is absolutely unacceptable and I guarantee any managers salesmen, service employees, etc would have been ticked off, if they would have had the same things happen to them.

Ji
Review №42

Just purchased my new Dodge Minivan from Green Dodge. Very nice staff and clean environment that made the daunting task of car buying worth it. Joe Surratt was one of the best salesmen to work with. Totally changed my outlook on car dealers. Went above and beyond to make myself and my husband comfortable. I would most definitely tell everyone this is where they should go to get their next vehicle.

Ma
Review №43

Very disappointing visit(S). Not much else to say. Actually there is. What started out as a 1 hour planned oil change, turned into an 8 hour day that included wasting gas to go back to Green Dodge 3 times, and getting oil on my brand new driveway because the oil change I originally went there for wasn’t properly completed. To make a long story short, After the initial oil change, I left Green only to have my Oil light come on my dashboard 10 minutes into driving home. I was leaking oil everywhere(the car had never leaked prior to that). I go back, they tell me they fix the mistake and cleaned up the mess. I get home to learn that they really didn’t clean up the mess, because the oil that splattered everywhere from the initial leak was dripping significantly from the places it splattered. On my brand new, $4500 driveway I had poured in June and on the garage floor. Obviously it’s my fault for not being more aware and assuming the job was done correctly. Needless to say, I’m not very happy. I do appreciate Pam, the service manager sending two nice young gentlemen to my house the next day to try and clean up the mess on my driveway. But they were there 40 minutes and then they told me they were called back to Green Dodge to work. Oh by the way, I had to finish the job of cleaning up the oil. No follow up phone call from anyone to see if the mess was cleaned up or to offer some sort of package to lure me back as a customer. I’m sure a lousy review by a customer doesn’t mean much to a business that sells as many vehicles as they do, but I’d be generally aware of the service.

Ra
Review №44

Anthony went above and beyond getting us into the caravan we wanted. He not only got the payments down into our budget but he also got us the most on our trade in. The staff is kind and courteous and the store is clean. They made sure my kids were happy through the whole wait. Keeping them occupied with toys, movies, and balloons. Very happy to have become part of the green family.

Da
Review №45

I want to thank Julian and Keith for helping me find the car that was just right for me! They were all so nice and patient. I couldnt have asked for better! I will definitely be telling my friends and family!

Ki
Review №46

My experience was absolutely wonderful. Devon was awesome! Everything about the whole situation was great. He was very patient, polite and shown us much respect for our wishes and we could afford. I would highly recommend all of the Green Family stores to my friends and family.

De
Review №47

Always a pleasure to visit this place even if the reason is maintenance or problems with my cars. I can always depend on service personnel to give me their attention. Its always nice that salesman that sold me my car 8 year ago still stops, remember my name and say hello. Manager always seems to be around and stops by to check on how things are going. Great place.

Ke
Review №48

Alvin, I truly appreciate the customer service and professionalism you provided me with during my buying experience. You were by far different from any other sales experience Ive EVER had! You were honest, efficient, trustworthy and most of all NOT A PUSHY SALESMAN! You will forever be our go to guy for vehicles! Thanks to you, Real Estate & Property Nurse has their 1st company truck! See you soon!!

Ch
Review №49

I have purchased 6 vehicles in the past from this dealer and each time they never let me down. They are up front with all the cost, financing options , and time frames. Our salesman Elliot has personally sold me 4 vehicles, and never stops impressing me. He goes out of his way to make sure we are satisfied with our experience .Another job well done to the team at Green Dodge.

Du
Review №50

Took my truck in to Green Dodge for a tire rotation that was due. Service was fast, polite, and a positive experience as usual. The new service manager (I believe he said his name was Bill, I am terrible at remembering names) was very nice and and a pleasure to work with.

Th
Review №51

Had a starting issue with our 2016 Dodge Caravan. Although no issues could be replicated Green did all they could to diagnose the car systems to ensure everything was operational.Thank you Green!

Lu
Review №52

Great people. They are always very upfront on everything they do. Have been solely taking my truck to them ever since I made the switch to a Ram. Especially happy with the express lane they set up.

Br
Review №53

Went in 2 weeks ago to look at a demo truck they had on sale. The salesman and sales manager were rude and could care less if they sold the truck. A good friend knows the general manager of Green Dodge Ram and put me I. Contact with him. Went back I today to look at same truck. (Even went in ready to spend more on the truck than originally planned.) Well l, this time the truck was $4k higher than 2 weeks ago. All the numbers were different and the salesman not the sales manager could give an explanation. I have purchased several vehicles from Green, but will not step foot in another one of their dealerships again! Felt like it was the old tell me one thing on the phone to get me there and bait and switch when I was there. Green made no attempt to work with and make a deal. Truly disappointed and will will avoid purchasing a vehicle in Springfield.Update: ended up buying a brand new one truck at Landmark Ford that listed for $10k more than any truck I looked at Green. I purchased the truck for thousands less than Green could even match. The difference......Landmark wanted to sell a vehicle and they did! I even bought a Ford which I swore I would never do, but a great salesman and a company willing to work with me sealed the deal.

Je
Review №54

The service people are fantastic and will bend over backwards to help you, just beware of the salespeople..

Ma
Review №55

They treat us very well. Anyone can sell a vehicle but I go where Im treated fairly and with respect. Im there so often I feel like Norm going into Cheers. Great bunch of guys and gals! Our family has purchased 9-10 vehicles there. (Including the in-laws)

st
Review №56

Very professional transaction, Mike was up front with his answers to all of our questions. He is not your typical car salesperson, not pushy yet assertive with his suggestions. He made the buying experience pleasant. Communication with Mike has occurred in a timely fashion and follow up has been prompt.. we would highly recommend dealing with Green Subaru and Mike.

De
Review №57

This place is horrible!! I called to setup an appointment to get my vehicle in. Called when they opened they asked for all my information just to setup an appointment since I’ve never been there. Told me a service employee would call me back. Never got a callback from anyone. This place is Garbage!! An terrible an handling business.

Ch
Review №58

Tony is the best salesman I have ever seen. He treated my family with great respect. I will definitely go back and by my next car from him.Everyone was friendly and helpful.The dealership was clean from the street to the inside.They were great with keeping grandkids occupied. Games, food, and drinks.So, if anyone is looking for a vehicle. Go to Green Dodge.Thank you again Tony for going above and beyond.

Ha
Review №59

All they did was throw parts at it. They had no idea what was really wrong with my truck. I recommend you find someone else to fix your truck.

Ch
Review №60

Offer a good and fair deal for both the dealership and me. Alex Wells was my salesman and did a excellent job. He has a friendly and helpful attitude for his customers.

Ja
Review №61

Fast and friendly. Express service on a zero degree day was most welcome in replacing a blown fuse on a rental minivan. Brian, new guy at the service desk, especially helpful.

Am
Review №62

I had such a great experience at Green Dodge that I recommend them to anyone looking to buy a good quality vehicle. This was my first time buying and Alex Wells went above and beyond to make I got a quality vehicle at a reasonable price and Kira Perez made sure I got the best coverage for my new purchase. They really took good care of me.

Sh
Review №63

We waited over an hour for an oil change that we had an appointment for. The young man had our paperwork for at least 15 min while he was on the phone with his girlfriend. Not a very friendly staff this time. 5 stars all the other times.

De
Review №64

It was great working with Alvin! From the beginning to the end, he was sincere about helping us find a car that fit our needs and budget. Alvin treated us like family and quickly responded to our calls for information and appointments. we bought a Kia because it was the right car for us and because the service at Green Dodge Kia is excellent!

Cl
Review №65

Great service quick repairs had it inside for ease of pickup

Co
Review №66

Always great! They are right on anything you need as soon as you get there. They are always willing to give you a good deal or get you done as quick as possible and keep you updated on everything thats happening. Everybody is always friendly and even remember you. Its the BEST Dealership you can go to.

Da
Review №67

GIVE KC Gorda A RAISE! Hes so amazing and helpful. He helped me get a brand new vehicle while I was sitting in a hospital room. My wife had a baby THAT DAY, mommy and baby are fine, and thanks to KC and the fabulous Green Dodge Dealership, we had a safe, reliable, and affordable ride home.I really appreciate Green Dodges focus on customer service. Again, many thanks, and Ill see you next time we need a vehicle.

Ke
Review №68

My visit was wonderful. Leslie took great care of me and made the experience painless. I didnt wait too long and she kept me informed every step of the way, she was also very easy to talk to. Will definitely return in the future

Ti
Review №69

Made an appt for an oil change and it took an hour and a half.

Le
Review №70

Every time I visit either the Quick or regular service they listen. I have several special requests due to medical issies and they accommodate. The Service Manager Pam is great to work with!

Ri
Review №71

I went not expecting to find a vehicle I liked that I could afford. Turns out I was wrong Alvin found me a loaded truck , that I loved and I got an outstanding deal.I was so impressed I am in the process of closing a second great deal for my wife !

Br
Review №72

The worked performed was good. Fixed my issues. However, got no phone call vehicle was ready, no update if they had figured out the issue. Truck dropped off at 8:45 am called at 3:20 pm because of no call, service was busy and would call back, never did. Picked up at 5:15 pm and service person said they called several times. Showed my call log, and where I called. Then was told they didn’t have a good number. Right on the repair order, low and behold my number. I spent 28 years in a dodge service roll, never did I do something like this. On the other note I love Gail in the quick change lane.

Wa
Review №73

My experience at Green dodge has always been very good, only thing sometimes they seem to forget to give you a call back. But they do get busy .George in service & lady service manager are very much up front & do their very best to explain the problem & how to best take care of it .Sales people are upfront ,friendly & NO HIGH PRESSURE answer your question. tell & show you what they have & give you time to THINK without hounding you .Good overall experience would recommend to anyone

Ma
Review №74

Stone Casad has gone above and beyond the call of duty to help me get the best vehicle for the money. He took his time and no pressure approach was much appreciated. After 2 months of test drives, texts, emails, phone calls and dealership visits never ruffled his feathers. I ended up with a great vehicle at an awesome price. Thank you Stone

Do
Review №75

I use my Dodge Ram 1500 to tow a trailer for my business. This is at least my fifth truck purchase from Green. Working with KC Gorda (sales person) and Jeremy (sales manager) I feel like Ive always been treated fairly. Since this vehicle is used for business I typically trade every 2-1/2 years once exceeding 45,000 miles. The truck still has good trade-in value at this age and mileage.Just purchased a 2018 Ram 1500 Crew Cab on Black Friday. They are wanting to clear out the 2018 inventory to make way for the 19s and had some unbeatable incentives while offering me a very good trade-on on my 2016.

Ro
Review №76

Me and my wife talked with Bob Sullivan and Keith(not sure his last name) and they treated us with most care and helpfulness that we have every had from a salesman at a car lot. Its was a GREAT EXPERIENCE for us, things were fone very quickly and had no problems understanding what we were getting. Green Dodge is definitely a place we will be back to when its time for our next vehicle

Je
Review №77

I am going to be nice on the review because the service department is always great and KC Gorda is a good salesman, and I wish him well. However, if you think you are going to get a deal here, well, not happening.I have tried, tried mind you, purchasing cars here several times over the last 12 years or so. I have always ended up elsewhere. I once even had someone at the dealership tell me there was no way I was going to get the deal I wanted. I bought the exact car not a week later by driving 60 miles. It is too bad because I would much prefer to buy local, but it seems my money isnt good around here. Such is life. Anyway, if you do shop here, look up KC, he is a good guy and I think he will try to steer you right.

Th
Review №78

Julian Rogers was so helpful here. Between him and Keith they really stepped us and got us a great deal. Such a great experience Ill be coming back for another vehicle when were ready for another.

Al
Review №79

The service department seemed like such a joke! Unorganized!My vehicles check engine light came on. Its a work vehicle so I stopped in to let them look at it. I walk in to the service department, stand at the desk and proceed to watch the attendant play a game on her phone. No greeting, no attention to the door, etc. I stood there and had to say hello before she ever noticed someone had walked in. She checks me in and then about 5 minutes later comes to the waiting area to get me. She tells me theres no light on the dash (vehicle wasnt started). You know that you need to start the vehicle to get the check engine light to illuminate right? A few minutes later she said the check engine code was cleared and Im good to go. No explanation on what it was, just that its now gone. She gave me the keys and said goodbye while she was talking to a friend. Didnt tell me where the vehicle was now parked. So I had to look around for it. Ridiculously unprofessional.Super happy that I didnt take my personal vehicle here! Ill make sure to find somewhere else to take the work vehicle to as well!

MB
Review №80

I went into Green Kia pretty sure of what I wanted and ended up getting all that and more. Matt Koster walked me through the vehicles I was interested in with knowledge, professionalism and personality until I knew what I would be driving home. Great staff at Green Kia plus an amazing warranty program! I drove home with a new car which, after rebates and an upgraded warranty, was actually cheaper to buy than last years model with mileage already accrued! VERY happy with my purchase. Thanks Kia!

Jo
Review №81

I had a very good experience at Green Dodge when I purchased my used truck. William, my salesman was very knowledgeable and attentive to my needs and was helpful with any questions I had. He was not pushy at all Jeremy Manning was also very helpful and even gave me his home phone to call him on Sunday with a couple more questions. Overall I had a very pleasant experience with Green Dodge thank you

ch
Review №82

We have never had a Subaru but reading up on the vehicles it was something that we were interested in. Phil was our sales person and finding out he just started with Green, he was so knowledgable about the vehicles we were looking at, and the whole transaction of buying the vehicle was good. We met the Service Department while we were there and they were very friendly. Phil followed up with us a few days later and helped us with a few things in the setting up of some of the controls.I would certainly tell people of the great experience we had and also I love driving my Subaru Forester.

Ge
Review №83

Not the best! PLEASE call for an appointment, do not trust the online system!!!!! Scheduled an appointment using their online system about a week ago. They sent me a confirmation email for a completely different car than I registered in their system. A service rep called me to confirm the appointment date and started asking me to purchase a car... I get to the dealership at 7A in the morning and speak with the lady at the desk who is wandering why I am still here. I told her I needed a shuttle to get to work at 7:30A and she tells me that the shuttle does not start running until 7:30. She also asked me what I needed to get done today and I said, Shouldnt that be in the computer from the appointment I booked? And she said, OH WE DONT SEE THAT INFORMATION. 🙄 Come to find out, I couldnt get the work done that I needed because of a lack of organization and communication (waste of time) She also said that they have outsourced their customer service to another private company who deals with appointments and everything. Although I was late to work and got nothing done they still seemed pretty careless. Thanks for nothing Green Dodge.

Ca
Review №84

I had nothing but good experiences with the team at Green Dodge. KC and Jeremy were fantastic, they went above and beyond to get the exact car, color, and features that I wanted; all at a great price. I highly recommend using Green Dodge, just ask for KC!

Je
Review №85

I am very pleased with the service here at Green Dodge. Erik was extremely professional and friendly! Keith worked really hard with my financing and treated me with respect and professionalism! Thanks Green Family!

Co
Review №86

Salesman Mike Bossmann was great again! My parents sent me to him with hopes of another honest and trustworthy transaction and he definitely lived up to that expectation. There were no games or tricks like I had experienced recently at another dealership. It was a smooth experience that I was extremely happy with. I LOVE my new 2015 Kia Optima and will surely be a returning customer. Go Green Kia!!Cori

Ra
Review №87

Kenny was very pleasant to work with! He answered all our questions professionally and made sure we were comfortable during all stages of the purchase! I would highly recommend Kenny if your shopping for a new car!!!

Ge
Review №88

As has been my usual experience, George was spot on --- professional, concerned and quick. Has the answers to my questions, and has kept me informed through all the processes... I have no complaints other than the cost of the def fluid...

mi
Review №89

They tried giving under half NADA/KBB trade in value for my truck, stated truck we were looking at was sound. Took the truck out for a test drive and it nearly put us in the ditch with violent steering wheel shake. The other two 40k trucks we test drove rode horribly. All in all, total disappointment with them. Crossroad Ford got our business. They gave full KBB trade in and really came down to the best price we could find nationally. Only reason for the second star was the service department has been adequate for recall work.

Ju
Review №90

Great place to trade, lots of inventory to pick from. We have been trading with this place for more than 10 years. Service dept and sales very knowledgeable and pleasant to deal with. Sales ask for Bob, he and Jeremy have helped​ us thru the process several times.

Ch
Review №91

I have used Green in the past and will continue to do so as the sales and service staff are outstanding. Pam and her staff are promt and courteous throughout the entire process.

Sa
Review №92

We always have excellent, friendly, and reasonably priced service. The staff is informative, but not pushy. We have enjoyed owning our Kia for the past three years, and the service department keeps us happy to come back for maintenance.

Pe
Review №93

Worked with me to answer all my questions and to help me locate the exact vehicle I wanted. First pickup purchased and they supported me from the initial contact to after the sale. Top notch group to work with.

La
Review №94

Great dealership to deal with. Ask for Alvin Robinson. Hes a great guy. Funny, respectful, and good at cutting to the chase and getting the deal done. Highly recommend this Subaru dealership and would buy another vehicle from them in the future.

Er
Review №95

KC was extremely helpful in finding our new for us truck. He was knowledgeable and most importantly patient. Overall we are very happy with the experience and would highly recommend them.

Ha
Review №96

Had the pleasure of dealing with Brandon, he was very knowledgeable and helpful and made my friend and I feel like we were in good hands. Nice to see a young person so friendly and committed to our needs.

Do
Review №97

The salesman KC Gorda was very helpful in helping us find the right vehicle for us. Not pushy and made you feel comfortable that he was helping you get the best deal. We purchased a Kia Optima and really enjoy the car.

Bi
Review №98

Great Experience! K.C. was very friendly and kept us posted throughout our experience. Glad my daughters first time car buying experience was with K.C.! Definitely would recommend him!

Pe
Review №99

I got the best customer service I could have every expected. Everyone was courteous and polite. I got exactly what I wanted and the whole deal went without any complications. Thank you and I will definitely come back.

Cu
Review №100

Anthony was our salesman, he was ready to be off and invested some of his personal time to get us the deal we wanted. Easy to work out the right deal. Closer and finance department made it all simple. Valued my trade even though it was less than perfect. When i need another vehicle or know somebody, it will be Green Dodge. The salesman gave me such a good deal i literally took the shirt off his back. Thankfully he had an under shirt below it. Thanks Anthony and your heart team. Curtis and family.

Information
100 Comments
4.5 Rating
  • Address:3801 Wabash Ave, Springfield, IL 62711, United States
  • Site:https://www.greendodge.net/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 217-522-1222
Categories
  • Car dealer
  • Ram dealer
  • Auto market
  • Dodge dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
  • Car leasing service
  • Motor vehicle dealer
  • Car finance and loan company
Working hours
  • Monday:9am–7pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–6pm
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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