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Gold Street Automotive
1268 S Lowry St, Smyrna, TN 37167, United States
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Mi
Review №1

I really don’t believe that there are any words in the English vocabulary to describe how exceptional and how satisfied I am with the service of this repair shop!A/C so cold I had to put the window down instead because I’m not used to cold air anymore.Will definitely become the new place for my car needs.

La
Review №2

Absolutely love the guys at Finishline, super friendly and fast. They let me know up front what we’re doing and how much it is and why. Always same day service, I even called them at 8 am once and they had a whole new fuel pump situation done by that afternoon. They’re allfunny as heck and it feels like a family when you walk in the door. If you’re looking for a reliable mechanic, you found em!

Ma
Review №3

Eric was exceptional. The whole crew was fast as hell. In and out in about 20 minutes and thats with a tire rotation and random issues that I had about my car. I have finally found a new home for my Nissan. Thank you so much, Eric for making me feel like apart of the family.

K
Review №4

Had regulator and window replaced. Regulator ended up faulty, came back and Chris ordered a new and better brand and got me in and out.. Great service 👏 👍

Ca
Review №5

Got an oil change which was fast. Employees were very friendly and knowledgeable. Hope to use them as my auto repair shop for future services.

No
Review №6

Chris took my car from sounding like a failing jet engine airplane to a normal quiet Chevrolet Malibu. Honest and dependable. We will not take our vehicles anywhere else!

So
Review №7

I want to officially thank owner, the ppl who work here are very helpful and kind, as Im sure you already know. I had to leave my car here for over a day and no issues. I am grateful for your business being where I had my trouble the other day. If I would have been any other place idk what I wouldve done. We need more of the kind of people who work here. They were/are an absolute blessing. Thank you to all of you!

Aa
Review №8

These guys were professional and helpful. They treated me like there number one priority. The customer service is absolutely outstanding, and Chris bent over backwards to assist me with not having heat and get me back on the road as quick as possible. I waited in the lobby for a very short time, and Chris updated me every couple of minutes with what they were doing. After the way I was treated, I will definitely be back, and I will recommending them to all my friends. Amazing staff, amazing company!

Wi
Review №9

The Guys at Finishline were great. Chris went above and beyond to get my suv back on the road asap. I will definitely be using these guys for all my vehicle repair and maintenance.

Br
Review №10

The guys took great care of me and my BMW. They even completely flushed the coolant system when they didnt have to! Absolutely would recommend!

Cu
Review №11

1st impression of these people was great.. I took my Yukon in for a oil leak and problems with my steering/suspension ...they inspected my vehicle on the rack in my presence. I took a video of the whole inspection ... I paid $1300 cash no tax only for me to pick it up.. Drive it 18 miles home and it STILL was doing the same exact thing it was doing when i dropped it off. Im going to provide of photo of everything it needed which did absolutey NOTHING... I kindly took my truck back same day.. They basically tell me they dont know where he leak is coming from and they over filled my oil (certified mechanics) keep in mind this is also a recorded call due to people like this screwing me over.. You would think during the inspection that my truck would be fixed correctly upon what they diagnosed.. I was then told it could be rear main seal. In my video i specifically asked if it was !!! 1300 should send me home with a happy & fixed vehicle PERIOD.. Now its needs struts & they dont know where the leak is bc oil is everywhere. (Undercarriage) ....which is how it was when i dropped it off... they refused to take 10 mins out of their time to put it back on the rack today & show me what they replaced IF anything was even replaced .. since they didnt fix my problem that THEY diagnosed inaccurately.. I guess these great comments are family & friends...the 1 star reviews seem more like my situation so Im screwed with a truck that was never correctly fixed nor will they bend a little and fix the issue since it wasnt diagnosed properly. Pay $80 for alignment and my truck is still all over the road again because it was not diagnosed properly ...Please save the quirky smart rude response that has been given to others. I will NOT be reading it .. I will be letting the BBB handle this one.. Thanks for nothing.. Be aware people. These ppl broadcast as Christians.. Definitely not Christian conduct.. You back up y our word and mistake ....👍 oh and just to make things even better as soon as I pick my truck up the check engine light popped on shortly after I drove off which it was not on I had it tested at AutoZone and there was no codes and no pending codes that were being thrown on the computer check it is idling and rocking so bad when Im sitting still that it sounds like the engine is going to shut off... just stop today as you see todays date these people completely messed my truck up more than it was when I dropped it off I will most definitely be contacting the Better Business Bureau regarding this matter ... This company is going out of business listed for 760k so beware

Ap
Review №12

They changed lower control arms, outter tie-rod ends, brakes, rotors, a wheel hub, tires and had an alignment done on a 06 buick. I highly recommend them. They are very welcoming and reasonable. Their pricing is the best in town (ive called everywhere in and out of town). Choose them for quality vehicle care.

Yu
Review №13

Horrible shop, got f350 at the shop for over the week , they working for the truck for over a week, promises they gonna fixed it , charge 3300$ and driver just got from the shop , same exactly issues

Co
Review №14

Great got me back on the road next morning

Bh
Review №15

Always feels good to get great service and that’s what I got at Finishline Auto Repair! Fast, Friendly, Excellent Service - I highly recommend this shop!

SA
Review №16

Great workers. Will recommend them for all your auto care needs

no
Review №17

They have always been the friendliest, family oriented kind of people to me and mine. Talk about fair. They operate and communicate with unconditional integrity. It would have been easy to take advantage of us many times over the years, but went out of their way to do right, and work out a deal more in our favor. Switch to Gold Street folks. Youll start asking about the car, but end up asking hows home, hows family. Its good work, good experience...good people. Always.

Ma
Review №18

This shop has honest very generous people working there. A mechanic you can trust. Highly recommend them..

Th
Review №19

Fast inexpensive and very professional

Ph
Review №20

I am always very pleased with my service and the treatment I get from the staff here at Goldstreet Automotive! No complaints at all! I would recommend them for any job!

St
Review №21

Gold Street has been around for quite some time. I love and trust Mike, his daughter Lindsay, and his team. Theyre very honest and forthright. He never wants to put on parts that are not needed. My son has come here, my brother-in-law and other family members and weve all been very pleased with the service that we receive. They know their stuff and I highly recommend them. He rebuilt my transmission as well as replaced catalytic converter and everything is running very well.

De
Review №22

Nice family owned business. They seem reasonable and straightforward so far. Hoping theyll be my lifelong mechanic I can actually trust

J
Review №23

My friend pointed out this little shop to me when she bought a used car, while we sat and waited for her diagnosis I watched the owner, mike, deal with a few customers. I can tell already this man is honest and will make sure you’re taken care of. His mechanics are also top of the line he will be my mechanic from here on out

Br
Review №24

Excellent service! Great people!

ma
Review №25

Trustworthy. I only have my car fixed at gold street. You will not find a better place to get your car worked on.

Si
Review №26

This place is absolutely amazing, I wish I could give them more than 5 stars. Honest people, knowledgeable, friendly, efficient, accommodating, and very reasonable with their prices. Best mechanic shop I have found in over 10 years. I definitely highly recommend this place!

Ch
Review №27

A good place to go to get your car fixed the people are very welcome and kindly and understand

De
Review №28

They did a great job and have been doing a great job taking care of my mother in laws vehicles!

To
Review №29

Have been a customer of Goldstreet for many years. Trust them to give honest feedback and repair recommendations for all the cars in my family. Most recently, my son had many things wrong with his car that needed to be fixed before driving to Colorado. They went above and beyond what we asked them to do and gave us a good price for the work. Trustworthy and compassionate within reasonable expectation (it is a business with many customers to look after.). Highly recommend them.

Ni
Review №30

The prices are definitely reasonable and the people are great! Couldnt ask for better customer service from the girl in the front to the guys in the back. They are very trust worthy and willing to answer any questions. Best place for my car needs. Thanks guys!

To
Review №31

I went to them for the first time last week. They are friendly, professional and most importantly honest. They fixed my car in the timeframe they told me and for a very reasonable price. They also gave me some pointers on unrelated issues I should keep my eyes on, not to sell me another service but to keep my car running well. Very good job, Gold Street Automotive!

Sh
Review №32

Fixed my sons car at a very fair price. But most importantly they were honest and communicated very well. They are a good little family owned shop with a good crew of mechanics working for them. My old mechanic became disabled and had to retire. A friend recommended Goldstreet. I now have a new mechanic and they will be who I recommend if someone asks me where to take their car in Smyrna.

tj
Review №33

They are a grade a business. Quick and fair.

Jo
Review №34

Quick to pick up and tow my truck on the recommendation of a neighbor. Quick repair next day. Fair price for all. Hard to argue with all that!

Ma
Review №35

Absolute best experience(s) Ive ever had in dealing with auto work. They are super friendly, fairly priced, very prompt, and attentive to details. I could not recommend them enough!

Ke
Review №36

Great service and very affordable. They are always so nice and treat me like family when Im there. My car has 175,000 miles on it and the dealership wanted to charge me almost $3,000 for what Gold Street did for $1,000. They also gave me a ride home when I had to drop my car off.

Ro
Review №37

After taking my car to the dealer twice my squeaky wheel remained squeaky. My car was checked up on a rack and also test drove to diagnose while at the dealer. They found nothing. After that I dropped off my car at Gold Street Automotive for a diagnosis. A couple hours later they determined the car had a bad wheel bearing up front. The repair was completed and was successful. The squeak-squeak-squeak, tick-tick-tick noise was gone. This was my first repair with this company but Im confident in their competency. Im still amazed at the dealers lack of skill.

Jo
Review №38

I took my sons car there for a tune up,the man said once the car cools down then they will get right on it,and they did,got the car back the same day,and the prices are good.

ch
Review №39

Great trustworthy staff!

ja
Review №40

I recently went to Gold Street Automotive to get wheel repair work done on my car. The service was good and timely. I later took my car to another place to get new tires. This place told me that Golds Street had damaged a wheel strut and possibly the wheel hub. I took my car back to Gold Street Automotive and shared with them what I was told. They professionally listened to my complaint and immediately examined the wheel. They found that there was no damage done and took care of the situation. What impressed me was they did not show any visible offence to my complaint of their work and not only took care of the minor problem, but showed me what really happen. I was very impressed with their professionalism and integrity. I will definitely go back for needed repairs and will recommend everyone I know to go there.

Je
Review №41

Only honest mechanic Ive found in Rutherford county. They were more than fair and I highly reccomend them.

th
Review №42

After 3 days and $800 my truck runs worse than it did before. I called and asked for a partial refund and i got hung up on by mike. Thanks for nothing.Update: just got my truck fixed at a real mechanic and they said Gold Street Automotive completely messed my truck up it looked like a three-year-old had been working on it and no they did not put new transmission lines on like they billed me for and said they did.In response to your response: the vehicle couldnt move and it was 30 miles away. How would you have ridden with us? And no everything on the truck is stock. There are literally thousands of trucks exactly like this. It is a 1997 FedEx truck. We had no problem having a mechanic make the repairs elsewhere. By the way you could have killed us. The brake job you did completely failed. If you dont know what you are doing then you should be upfront about it and not try to wing it. It was obvious by the ridiculous apparatus yall installed that you were clueless. Why in the world would we bring it back for you to work on? I just want my money back as I had to pay to have it actually fixed by someone that knew what they were doing.

De
Review №43

I thoroughly enjoy every experience that I have with Gold Street Automotive. They are very experienced in their fields of expertise and they dont overcharge. Very polite and amazing customer service. Honestly the best automotive shop Ive been to thus far...

An
Review №44

I had been doing business with them for a while and on one of my cars they kept for months. And on top of that I had to find the part. I have three car in which they have worked on. So I put my suburban in the shop in April and I had some hardship and didnt get it out til first if September but paid all I owed. They were supposed to fix transmission and throttle body and wheel hub, wiring to coolant temp sensor. I havent driven the car since I brought it home. I got in it today and the same lights are on for repair. I called to ask about it nicely and his daughter put me on hold supposedly but I still could hear. She was telling her dad about it and he says her car was here for seven months so just hang up on her. I was going to continue using them until today. I had trust in them and they treated me this way. I will never go back or send any one else to that business. Even my car got broken in there and damaged inside. And I found screws under the hood and had to get someone else to figure out where they belonged. Thanks for being the worse business man I ever met!!!!!

Je
Review №45

They fixed my car in a matter of hours, Ive had no problems with it and the price was unbelievably low. 10/10

St
Review №46

I had them install long tube headers on my car because most shops wanted a fortune to do it. I was told worst case scenario it would be $500 but they had to bend them to fit so it was almost $750 and after two days I was driving it and lost all steering out of the blue when they were the last to touch it. I told them what happened and they didnt seem to really care that I could have had a bad accident and were very reluctant to even come fix their mistake. Very very unhappy. I expected so much more from such a highly acclaimed shop

Ma
Review №47

Incredibly friendly, courteous, knowledgeable, family owned, Christian Automotive repair business!!!! Glory to God for this establishment located in Smyrna, Tennessee!!!!

To
Review №48

Fantastic friendly service!

Li
Review №49

Good and knowledgeable.

Me
Review №50

Great service.

Ga
Review №51

Christian service you can trust at a great price.

Ka
Review №52

If youre needing an exhaust, dont waste your money 250.00 is a lot to pay for lesson learned. I have pictures of the new exhaust that are posted on Googles site. The bends are kinked the welds look like I did them. Needless to say I went to Maxi Muffler the next day, after I asked Gold Street to fix their bad work and they would not.

Ta
Review №53

I was having some car trouble on a Saturday afternoon and I was driving around trying to find a place that was open to look at my car. I literally could not find a place that wanted my business. I stopped into Gold Street and they were actually cleaning the office and not really open at the time. The owner gladly took the time to look at my car and diagnosed the problem and could order the part and get it fixed by Monday afternoon. I was really impressed with the service and the price. Ever since then we take our personal and business vehicles for all repairs. It is a family owned business and they have always treated us well.

jo
Review №54

Awesome staff and great work. Reasonably priced and sometimes lower than the local shops.

Ms
Review №55

Honest, reliable service and fair pricing.

Ro
Review №56

Great service, wonderful people, and helpful service. I have used them for years and keep going back. Thank you Dennisons and Gold Street Auto for being there for so many people.

Ph
Review №57

Always helpfully and trustworthy work is always done.

Wa
Review №58

They worked on my mother in law car last year and lost the key and it got broken into. Why did I clean her trunk today and found the key? Why was it in the trunk when you were putting in a throttle body? Whoever broke into it could have stolen the car. They do bad business, not professional at all.

Ra
Review №59

Great services. Quick to fix my car trouble

Su
Review №60

Always helpful, courteous... Go above and beyond to meet the need

Su
Review №61

Great people do really good wirk

Ja
Review №62

I used to trust this place. Over time, not so. Brakes service and then bad converter (discovered by other mechanic) in which I was never refunded for.as close to hell as your car can get

Su
Review №63

Friendly and knowledgeable staff!

Ka
Review №64

The Lady at the front Lindsay is her name. Ive had my car take in there twice and I have had horrible customer service with her. I called to ask if they can tell me if its my battery or alternator and her first words were I dont know if you noticed but were busy. By the end of the phone call she had told me I had one hour to get my car off the lot or it will be towed elsewhere and they will not touch it Because I asked to jump in front of people I do not recommend anyone to take their vehicle there.

As
Review №65

They wont take 5 minutes to do something simple to get me going, I would have paid them anything to push a freaking button. Horrible service, no compassion, horrible attitudes, go anywhere else!

Li
Review №66

The best!!!!

Br
Review №67

Made my automobile worse

Information
20 Photos
67 Comments
4.2 Rating
  • Address:1268 S Lowry St, Smyrna, TN 37167, United States
  • Site:https://www.facebook.com/goldstreetauto?fref=ts
  • Phone:+1 615-459-0330
Categories
  • Auto repair shop
  • Auto body shop
  • Brake shop
  • Oil change service
  • Towing service
  • Transmission shop
  • Truck repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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