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I & I Tires
1085 Windy Hill Rd SE, Smyrna, GA 30080, United States
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D.
Review №1

Great Service! Reliable and affordable. After waiting hours on the towing service that’s provided with my insurance company. I became frustrated & googled mobile tire services. I’m glad I found I&I Mobile Tire. Wait time was about 1.5 hours but considering I could get my tire replaced on the spot & go home. I highly recommend this company & mobile tire service.

Ch
Review №2

Pro: Easy, quick tire patch not plug for $25. Con: Long line and long wait due to the fact that there is one person performing all of the work.I would go back if I need a quick and affordable solution.

Gi
Review №3

Excellent service.Driver gives us a time for his arrival and was there on the dotProcess took less than 15 min and they had the special tire for our RvPrice is relevant to the service.Would totally recommend if you are in a tight spot and need your tire changed.

Se
Review №4

I just received four brand new tires complete with install. The service was very prompt and very professional. The service over the phone was great as well. They even did a follow up the next day. Very satisfied customer. Will use again and recommend to anyone I know. Thank you!

Sh
Review №5

Thee worst Customer service ever! If I could give zero stars I would. The man who was there when I needed service was Rude and very disrespectful to say the least. I asked politely twice where would he like me to pull up for air? I was ignored twice Then yelled at!I was told that he was the only person working and I was rude for asking for service! Umm excuse me but you are at work to provide service for tires!!!! I wasnt asking to feed me dinner! You choose to work there in this hot water! Not me. I will never go here again! And I think they charge $5 for air!

de
Review №6

Put a decently used tire on my car quickly and with good customer service

Be
Review №7

I had a horrible experience these people put a bad tire on my car, I work 14-15 hours a day so I called them on my off day to report the problem and they told me there’s nothing they can do because it had been more than 24 hours they keep charging my card and the management is rude and disrespectful this why I never mess with black business they don’t care about nothing but money I would NOT recommend you use them if you’re near hiram there’s a better one down the street from the library

Ba
Review №8

Called I&I late one evening after a nasty flat in cold weather. The lady taking the calls was very polite and had a tech dispatched in minutes. Their tech arrived promptly and despite the long shift was incredibly polite and personable. After a quick switch of the tires I was back rolling in no time. Wonderful service! I hope I don’t have to call roadside again but if I do I know exactly who I’m calling.

Fr
Review №9

WhTever you do don’t give them money upfront I paid $50 yesterday for the deposit/possible cancellation fee that would be applied to myWhole balance and no one came no one answered the phone and I have not been refunded!!!!I don’t know what type of ratchet sketchy stuff going on but I’m a single mother living with no family in Atlanta during COVID and y’all stealing smh karma y’all karma 🤞🏽💯

Ti
Review №10

During this tough time in the world the kindness shown by the service technician and the individual answering the phone was exceptional. They were so helpful and understanding. Despite the over masculinity being shown by people who thought they were helping me. The technician remained very calm and provided detailed answers that would provide comfort to my peanut gallery and myself. They were super helpful and knowledgeable. YOU ALL ARE AMAZING! Thank you !

ch
Review №11

This place is complete TRASH! Don’t waste your money. THEY WILL SCAM YOU! I spent $200 they never showed up. Kept pushing the time back and I ended up getting my tire fixed BY MYSELF IN LESS TIME!!!!!!

Ar
Review №12

What a loser company been trying call for past two days can’t get no one, tried to use the website it doesn’t work screen gets stuck when you hit submit.. surprised their still in business

LA
Review №13

Great Experience!! Beverly did everything in her power to make sure I was comfortable with my purchase of 4 tires. Also tech Chris got there before time and worked in a timely manner! Will definitely use again!!

Me
Review №14

This company showed top notch customer service and repaired my front two tires and wheels after a mishap. Living in the city and not having anyone to help this mobile service was a godsend. Chris arrived and got me up and running. Like any service to you company it can be pricy but worth every penny! I even received texts and follow ups to insure eta from office staff. THEY TRULY WENT OUT OF THEIR WAY TO HELP ME. I &I gets my sincere thanks for a job WELL DONE!

Da
Review №15

Don’t even bother calling they won’t pick up sadly

Ca
Review №16

Don’t waste your time.

Eu
Review №17

They never answer the phones it’s insane

Ke
Review №18

Absolute scam. The mechanic never came to fix my car. Have been trying to reach them since the night before with no answer. Do not use them

Er
Review №19

Defensive and expensive, I&I isnt clear about whether or not theyll stand behind the tires they sell you, and those tires will cost you top dollar. All in, I paid $204 for one regular tire.I believe I&I means well, and I was attracted to their prompt service and 24-hour availability. But in these tough times, its no fun to deal with people who wont be clear that they stand behind their product (and then say, if you have a problem with it, well put your old tire back on!). Save yourself the stress and go somewhere else.

An
Review №20

What a wonderful service! Fast and affordable they have both options of used & new tires to meet consumer needs you all have a new regular customer. Thank you again

Sa
Review №21

Called on a Tuesday morning. Spoke with Beverly who was very nice. Technician (Jesi) came in 90 minutes and helped me get the car out of my office parking garage. He completed the work in 20 minutes. He was extremely nice and thorough. Highly recommend Jesi.

Jo
Review №22

Been stuck on the side of the road for 3 hours now. Contacted I&I for help and was told that they would be giving me and eta. And hour later still no one has shown up and have yet to even get an eta.

sh
Review №23

I’ve read the reviews and have seen whoever responds lie . To saying there is no store front and they only do mobile to saying just bring it to the store front . They’re not 24 hrs and they don’t answer the phone . If you have an emergency with them you will probably be stuck . It’s been 3 days and I still haven’t had any assistance. 😂 company is a joke

As
Review №24

This review is for the mobile service, not to be confused with the brick and mortar location, just so were clear on that. The service I received was horrible. I contacted I&I on July 27th. Paid upfront using Quadpay for service and 1 used tire. I had a flat tire but luckily I was at home and not actually stranded. I was told all day that someone was coming out and nobody every showed. I was text and told that their driver got sick and they had to send him home. The next day or two days after that, they send somebody out without the used tire I purchased who said they cant put my old tire on. Duh thats why I purchased another tire. He said that he would reschedule me for the very next day top priority. The next day, I contacted the office all day long. The driver from the day before contacted me and told me that he had a family emergency and that I would be rescheduled for the next day again. Next day comes, didnt hear from anyone. Nobody responded. Finally, yesterday 8/2/20 I call first thing in the morning and speak to someone who says I will be put on the schedule. At around 10:40pm the driver shows up. Takes his sweet time getting out of the car after checking all his phone notifications. I make sure he has everything he needs to do his job and I go in the house. A little bit later, I look outside and hes gone. Tire was changed Thank God! This has been the worst experience. I will never use this company again. They are extremely unprofessional and very unorganized. This was my first time using this company. I was told to pay upfront using Quadpay which I was already uncomfortable about because Ive never paid upfront for any tire service before. Then after that I didnt hear from anyone. If It wasnt for my persistent calling and texting all the numbers on the website, Id probably still be waiting for service right now. Im not sure if its a lack of organization in the office or lack of reliable drivers but something was off. Everyone I did speak to was nice but my overall experience sucked. Instead of responding with negativity, it would suit you guys best to just apologize for your shortcomings instead of placing blame on the customers which is what it looks like you do for every bad review. Theres no excuse for taking a week to come out and change my tire.Update 8/3/20 11:33am : I do appreciate the apology. Thank you! Everything he needed to do the work was right there though so I myself was confused on why he said he couldn’t change the tire and needed to reschedule. Your tech came out yesterday and used the same rim and lug nuts that were there Initially when he came out the first time. He took the rim off the old tire and the lug nuts off the spare and put on the tire that he brought with him.

An
Review №25

Fantastic service! I will use them from now on. Super affordable and extremely timely. Chris was a delight to be around and handled everything with exemplary professionalism and made me feel like we had just become best friends. This is the go to company! Thank all of you for helping with my dilemma and getting me right back on the road like nothing even happened! Thank you!

As
Review №26

Fast these guys saved me and my family yesterday!! After waiting over 2 hours for my insurance they never showed up I called i&i and got an onsite out of this world experience so grateful for you all!

ns
Review №27

Passing through Atlanta when I got a flat, they come to you and are very affordable. The technician was polite, quick, and proficient. Easily the best option if you dont have AAA or roadside assistance with your insurance.

st
Review №28

They were lifesavers. The service was timely, professional and quick. They went above and beyond to assist me and were quite affordable. Thank you

Ed
Review №29

Very convenient! Professional service. I am all the way in Dallas GA, and they came to my rescue, very promptly. Customer service is great. The lady who set the service to my house was patient, courteous, and very helpful. The service person who came to my house, completed the tire replacement very fast, and the job was well done. For the convenience of the service, I personally find the price fair. I am recommending I & I for your tire service need without reserve.

Ja
Review №30

These guys know what they’re doing! Pricing extremely competitive for what they offer. Definitely recommend

Mi
Review №31

Outstanding service, this company went above and beyond for my family as previously to making contact with them we was on the highway stranded for 3 hours. The dispatch was very kind, the tech came out in 45 mins with a tire and got us rolling! You guys have a customer for life. Thanks again

th
Review №32

It gets no better then this. This business is not only affordable they come to YOU and change your tire on site. No long waits either. Best decision I could’ve made on a rainy night in Atlanta with a stinky nail that made its way into my tire. AAA told me 2.5 hours called I&I someone was dispatched and got to me in 30 min. Thank you guys for great service

Aa
Review №33

Don’t purchase Anthony from horrible tire place has on there store return for store credit refuse to give me that if I will be back to speak to a manger.

Hu
Review №34

This tire/roadside service is the best!I did price comparisons & they are by far the best around. They provided great service for an affordable price.

Co
Review №35

Customer service was excellent and it was quick

Jo
Review №36

Great work great prices Chris was extremely professional the dispatch was kind & efficient these guys are going far!

Ca
Review №37

Highly recommended. My gf had a flat tire in a rainy and cold night most of the places to fix the tire were closed already. I just called i&i and in a matter of 45min they were there. Friendly staff and pretty easy process. Thank you guys

Ha
Review №38

I was visiting KSU and didnt live in the area. I was about to leave when I noticed my tire was flat. I hadnt realized how low the tread on my tire was. I was freaking out because it was Sunday and later in the day. Most places were closed. I found yall and you saved me from having to leave my car an hour and a half away from home! The woman on the phone was extremely helpful and patient! Gave me time and price up front. When the gentleman arrived to replace my tire (which he arrived faster than the time given) he had it changed in no time at all! Made it home safe! Thank you so much!!

Ja
Review №39

Wonderful service, affordable and fast you guys are offering something much needed! Thank you for saving me and my family!

In
Review №40

Excellent service I had a blowout on the highway called this service they provided a full experience on site. Tire was mounted & balanced and arrival time was only 45 minutes they have a customer forever!

ju
Review №41

Service was speedy on arrival... traveling to Atlanta and got a flat on I 75... an hour wait time but price was great...

Ap
Review №42

I&I mobile Tire service is hands down the best in the business. They are prompt, courteous, and their prices are fair. Consider me a loyal customer!!!!

li
Review №43

My tire blew out and I was stranded didnt know what to do so I Googled 24hr tire shop and at the beginning of the list was I&I 24 Hour Tire Shop. I called that night and the young lady was very nice and patient. The next morning I called and asked if someone can come about 11:30 a.m. he was there at 11:50 a.m. it took him 20 minutes to change my tire and he checked the others. I am so thankful for this company I give them 10 stars if I could.

G-
Review №44

Great, fast, and efficient work!!! Life saviors no need to pay extra money for a tow truck.. Thanks a bunch I&I Mobile Tire services.

yo
Review №45

I’ve come here a few times to get tires. I always had a good experience. But today’s visit was horrible !!! I was quoted one price over the phone for 4 tires but once I got there I was told it would be $80 over what I was originally told, so I was only able to purchase 2 tires. When I pulled up there was ONE car ahead of my getting tires, which they was already working on, That car left 15minutes later, However I had to wait a hour and half for them to put my tires on my car. Then the credit card machine wasn’t working properly.....needless to say I doubt I’ll be going back there again

Br
Review №46

Fast service great pricing

Da
Review №47

The night of the SEC Championship, I blew a tire. I was out of town, it was after all the shops were closed. Thankfully, I found I&I Mobile Tire on the internet. The lady on the phone was very helpful. Answered all of my questions, checked in on me. The tech that arrived didnt talk much but got the job done. The only negative was that it took over 4 hours from call to on the road again.

Ke
Review №48

They provided me with a 5 year old tire that was flat. The day after they came out I had to pull over at NTB because my car was making an incredible amount of noise, and that’s when they informed me about the tire. They are only issuing a refund of the tire, not the service. So I’m stuck having to pay for someone to install another flat onto my car. I made the mistake of not reading the reviews so I hope y’all read this before calling them.Update: owner reached out to me when I made the review and blames me for getting a used tire and for pulling over to get my tire fixed immediately instead of contacting their business that had just put a flat tire on my car. Regardless of the tires age, it was completely flat after 20 minutes of driving. No apology, no refund, and a series of aggressive and unprofessional texts instead of resolving the issue. Beware.

T.
Review №49

Nice folks. Prompt delivery of promised goods and services. No issues, none.

gr
Review №50

I’ve used this company twice now and amazing service each time!!! They were quick and got me back on the road in NO TIME!!!!!! Use them!!! Worth it!

Jo
Review №51

Do NOT use this tire company! I used them last night for a non emergency service. I needed 4 rims mounted and balanced on a set of tires and then those tires placed on my vehicle. I couldn’t fit all that in my SUV so I figured a mobile tire service would work just as well without all the hassle. The guy who showed up completely ruined my entire set of wheels! I just had them painted gloss black and clear coated at a local paint shop. He shrugged it off like “The tire machine did it because you got spray painted wheels...” This wasn’t some rattle can spray paint job. I had those wheels professionally done. Not only does he ruin my entire set of wheels, HE WASN’T EVEN CAPABLE OF MOUNTING THEM USING HIS OWN EQUIPMENT!! He “finished” one wheel, which looked like someone took a jackhammer to it and then he said, “I gotta take these to my shop. I can’t get them on.” He loads up my other wheels and takes off for an hour and a half. He finally comes back with the rest looking just as screwed up. Mounts them and says, “You good?” and takes off. I was so mad I couldn’t even speak. It was in my best interest not to. I hit the road this morning and turns out the guy DIDN’T EVEN BALANCE THE WHEELS!!! Not only are my wheels trash at this point but now I have to spend even more money to go to another shop to have all my wheels balanced. I basically paid for a guy to come out, effectively destroy my wheels AND not even get all the services I requested. If you value your tires, rims, car or even your safety on the road DO NOT USE THIS COMPANY!! I’d call and ask for a refund but of course their site says they’re not liable for any damages to the rims nor do they do refunds. I learned my lesson. Next time, just make two trips to the tire shop instead of calling some mobile service to destroy my property and screw me out of hundreds of dollars...on the go.Update: Apparently I jumped the gun on my first review. I should have waited until I visited a real tire shop first. If I could take that one star away, I would. After work today I went to get my wheels looked at by an ACTUAL shop. I assumed the horrible vibrations I was getting were because the guy didn’t bother to balance the wheels. It was so much worse than I thought. Him not balancing the wheels wouldn’t have even made a difference. He did 3-4 of my lug bolts on each wheel FINGER TIGHT!! He also mounted the wheels inside-out. AND, not to mention, one of the tires he didn’t even have fully seated on the rim!! Basically at any point and time either my wheels could have fallen off or I could have had a major blowout. The guy seated the tires on the wheels SO bad that the first tire was completely ruined at the sidewall. I was forced to now have all of my tires removed, replaced, NEWLY balanced AND remounted on my vehicle. I paid for all of this out of pocket. Afterwards I called this...company(?)...to let them know what their employee failed to do properly, what I had to do to fix it and how they were going to make the situation right. They refused to pay me back for the stuff I got fixed at the real shop AND they refused to even AT THE LEAST pay me back for the services they didn’t even properly do the day before. Their excuse was that I should have gotten it repaired by them...as if I could trust them to touch my vehicle ever again. I could’ve lived with the ruined paint job, which I had planned on. I could’ve lived with paying $40 to get the wheels ACTUALLY balanced. I didn’t count on all this. So be warned, if you plan on doing business with these people make sure you have a lawyer on speed dial and do like I did and take pictures of everything they’re doing and, more importantly, not doing. I was lucky to not have died from their shoddy work. Don’t make the same mistake I did.

Mi
Review №52

Loved this Service. Quick, friendly, and affordable pricing! Cant beat that for a service that comes to you!!!

Br
Review №53

I am delighted with the how quickly the technician responded, his friendliness and professionalism, and the fair price for 2 new Goodyear tires. Keep it up guys!

Sc
Review №54

If you do not have AAA, then this is a contact worth putting in your phone. My wife ran over a deck-nail just before entering our driveway. The tire was too flat to take the Jeep to a shop. I&I is a mobile shop on wheels. They came out last night in the dark and changed the tire, mended the flat, and re-mounted it as the spare. All for a very reasonable price in about 30 minutes. Amazing service. There are only a couple of companies in Atlanta that will do this. It could be a tremendous help – and prevent a costly tow.

An
Review №55

They don’t answer the phones

Jo
Review №56

These guys are great! Fast & very fair when it comes toPricing, will be using them for all my tire needs!

Fe
Review №57

I NEVER write reviews, but for the amount of money I paid & having to wait 2 hours on the side of the highway for someone to come out, this experience deserves a review! Last night I paid $145 to change 1 tire, just to wake up the next morning before heading to work to find that exact same tire FLAT! I pumped the tire up after work when I got home & sure enough THERE WAS A LEAK IN THE TIRE! Unfortunately I was unable to hear the leak last night before pulling off because again, I was on the side of 75 South & it was loud as heck with all the cars passing by but I assure you had I heard it I would have NEVER spent all that money!! You all should be ashamed making people spend that kind of money to put faulty tires on their cars SMH!Edit: I contacted i&i the following morning to express my frustrations & they were more than willing to accommodate. Chris came out that evening to replace the tire again, and this one was much better! Thank you for being professional & thinking of your customers first!

JM
Review №58

They are 24 hours that right there is a 5 star for me because I work late nights, plus the front desk lady is customer friendly over the phone and thats everything to me🌟🌟🌟🌟🌟

Kh
Review №59

They were a great help arrived around 10pm and got the work done in les than 10 minutes

WI
Review №60

AWESOME service I can’t say enough about the GREAT service that you provided. May God Bless this companySincerely William Smith

Mi
Review №61

Ok its really nice to have a service 24 h but the guy who works treated me really bad this time i came to fix my tire, i hope his supervisor read this and talk to him, date 10/15/2018 11:19 pm

Ca
Review №62

If I could rate zero stars I would. If you use I & I you will put your life in jeopardy. I had the front (2) tires replaced. Unfortunately the gentleman who installed them obviously has no idea what he is doing. The tires were not properly seated in the rim there was about an inch gap , so needlessly to say after driving 20 miles the tires peels from the rim while driving on 400. Thankfully nobody was hurt , but that could have easily killed someone. Do not use them.

Sh
Review №63

I was there at the 24 hr tire shop, in which the mobile service operates,for 12 hrs, they didnt finish the job, and messed up my rims. I ultimately had to go to another tire place to get the tires I bought from them put on my ride the next day. Theyre a bunch of lazy dudes. They dont give refunds nor wanted to pay for the damage to my rims. They gv me $100 almost half of what I paid for the tires to fix my $2000 rims. Never again. Ms. Beverly is the owner of the mobile service. Very nice lady. I actually didnt have any service from the actual mobile guy and her company. Unfortunately, they pop up with the other company.

co
Review №64

Outstanding customer and mechanic service. Gave the price upfront, technician contacted me often before arrival and got the job done!

Fn
Review №65

To bad reviews dont have negative stars. Not worth the one star.Horrible customer service and worse experience. They just pull techs of of the job while still working to go to other customers. Will leave you half way completed and will insult you when you have a problem with it. As the owner lady says, she dont need our business, this is just a side gig for her. They rich....not worth the hassle dealing with these people. Will be expressing my experience as well with all review sites including BBB.

Ja
Review №66

Was recommended to them by 511 they were fast & professional I got a brand new tire replaced on the side of the highway in under 45 minutes will be recommending!

Br
Review №67

Came fast and were done fast. Exactly what you want.

Po
Review №68

This service I received today from your company was fantastic I will definitely be passing out your business cards have some at your businessbusi to other Uber drivers thank you so much for all your help

B
Review №69

This place is horrible and overcharges. I had two flat tires that it took them HOURS to come and actually change. At this time it was night, so the next day when I get up of course it’s day light and I see there’s a HUGE bubble PLAIN AS DAY on the front wall of the tire. (We paid over $225 for these 2 tires by the way) so we call to let them know THEY gave us a bad tire (that I have pictures of) and they told us we either have to drive all the way to their actual location WITH A BAD TIRE THEY GAVE ME, OR pay them again to come out and fix it. Disgusting, horrible service. And not to mention is was 11pm and the guy pulled into my neighbor blasting music as if I don’t live in an apartment complex with humans that sleep at night. Disgusting, horrible, awful. If I could give negative stars I would

Su
Review №70

Ive been calling back to back for the last hour or so with NO response! What kind of business doesnt answer or at least text customers back? It says 24 hours and Im in the middle of an emergency situation with my tire

De
Review №71

Quick to help when I was stranded

Ra
Review №72

Man got out of his truck and approached me very close at 1:00 in the morning outside of my apartment building to give me the card for this company... i did not like that at all and it made me feel VERY uncomfortable.

Ah
Review №73

Excellent service

1R
Review №74

SCAMMERS!!! SCAMMERS SCAMMERS!

Information
15 Photos
74 Comments
3.7 Rating
  • Address:1085 Windy Hill Rd SE, Smyrna, GA 30080, United States
  • Site:https://www.ianditires.com/
  • Phone:+1 678-403-8029
Categories
  • Tire shop
  • Auto repair shop
  • Delivery service
  • Used tire shop
  • Wheel alignment service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Black-owned:Yes
  • Women-led:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
Amenities
  • Mechanic:Yes
Payments
  • Debit cards:Yes
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