user
Bennetts Automotive
204 Commerce Dr, Smyrna, TN 37167, United States
Appearance

Comments
As
Review №1

This place is great! I needed new breaks and rotors and chose to wait for my car in the lobby. The staff was so incredibly friendly and kind to every single person that walked though the door. On multiple occasions, I even heard them giving customers very detailed explanations on what needed fixed on their vehicles and advice on what they should have replaced to save the most money. Felt comfortable with honest pricing. Will definitely be coming back when needed.

We
Review №2

Good QualityI had my wheels aligned and tires balanced. They were professional and courteous. They did the best job of anyone else Ive tried. And Ive tried a lot of different places. This was my first visit, but it might be the last place to try. They are a little pricey, but if its done correctly, its worth it.

za
Review №3

This place can be trusted. I promise. Good employees make a business and this place shines. I work on my own stuff most of the time but finding time is Getting harder and harder. This is my go to when I dont have the time or some odd tool that Ill use one thats costs hundreds of dollars. They are busy for a reason.

Am
Review №4

They were fast but very thorough. Very pleasant to deal with. Prices was what I was able to afford and didnt feel that I was being taking for a ride. I traveled 35 miles one way to have my car worked on and will continue to let Dan work on all our other cars for now on. Was just very pleased and will refer others to him.

Da
Review №5

I recently moved to the area and needed a repair shop for my 14YO SUV. Staff is courteous and friendly, very welcoming. Excellent service. They addressed the issue (bad oil pressure switch), checked other areas of concern, and were transparent about the problem, work required, and costs. Im happy with the results and highly recommend this shop. I feel comfortable bringing my vehicle back for future service.

Ca
Review №6

I have been doing business with Bennetts Automative since it first opened many years ago. I have always gotten great service with a friendly and courteous staff. So thankful for all of you. God Bless you.

C.
Review №7

I am new to the area and have had the same mechanic since before I could drive, so I thought finding someone new would be a challenge. Bennetts Automotive was wonderful. They came as a recommendation to me and now I am passing along the recommendation.

Na
Review №8

Best auto shop. They are very helpful and accommodating. I tell everyone to go to them. They guys are trustworthy and polite!

Sa
Review №9

Brought my van in because the brakes were making a high pitched squeaking sound. Left after $800 and guess what was still happening. Brought it in again. They kept saying to me extremely condescending - We cant reproduce the sound but we will replace them because they are under warranty. Ok cool. I guess Im just making up the fact that every person I drive by actually puts their hands over their ears its so bad. Guess whats still happening. I dont want to bring it back to them for a 3rd time because I know Ill remain in the same boat afterwards but I am sick about the money spent.

Ni
Review №10

The staff is very professional and friendly. The electric power steering pump went out and I could not drive my car without getting a painful arm work-out!! My car was repaired in one day and now drives and steers like a champ!! The price was great, much cheaper than what Ford was gonna charge me!! Will use them again and will tell family and friends to do the same!!

Ra
Review №11

They were very helpful, priced my vehicle before they fix it. It was ready the same day and my car is running great. Thanks Bennett Automotive. Will definitely be using your service more!

Jo
Review №12

I definitely trust these guys and will be back! I recommend them to anyone who has car issues and doesn’t want to be lied to. I went in thinking it would be 2,000 repair. He was honest and it was only 900.

J
Review №13

Quick service with a job well done! I would recommend and if need be definitely use them again.

Wi
Review №14

Was done very quickly and came in under their original quote. They definitely earned a customer for life and I will send everyone I know there.

co
Review №15

Very professional! Quick turn around time! Great value on cost! Will return for future auto needs!

Cy
Review №16

Very PLEASED with the work. Friendly environment. Will recommend to family and friends.

Re
Review №17

1st time using this business; experience was great. I will recommend to others

Pe
Review №18

I’ve been having car issues for the last year so I’m really happy to finally be working with people that really seem to wanna help me with car issues. I’ll definitely becoming here any time I need repairs.

Ja
Review №19

Went to get a estimate to replace a coil pack and spark plug. The price was double what I eventually discovered another place could do it for. I declined the work and had to pay the diagnostic fee. I expect to pay somthing but it was much higher than I feel it should be. This place will fix whatever you need done, but they are higher priced and kinda want you to get done the amount of work they feel necessary and not what you want done.

Sh
Review №20

Amazing service, honest good humored and fair price and fast!

An
Review №21

Great place to get your car checked and fixed. Ive been going through them for awhile and they seem to be reasonable priced. The only thing I wish they were was to communicate a little better on my vehicle. You will absolutely love talking to Bobby.

Al
Review №22

Great place my car is running great

EL
Review №23

They was really goodAnd good pricesThey win new costumer

La
Review №24

I was getting a second opinion for my need of brakes and rotors. Not only did they confirm my need but when they said they could get right to it they drove me home and then picked me up to return me to my vehicle! They did a great job and had better pricing...I was so happy:) I love supporting local (& locally owned!) and I’m so thankful to have them here in Smyrna!! I also met Jim (owner) that day...awesome guy who treats his employees well! Dan was at the front counter and was so helpful as well! THANKS, Y’ALL!!!

br
Review №25

Bennetts Automotive is the best place to take your car.They are friendly, honest, and work hard to help you.

Al
Review №26

My brother in law has used these guys for years, I had to use them this week. Had a leaking sunroof drain putting water in the cab. Dropped off the car Monday afternoon, they had me fixed by Tuesday afternoon at less than half what a dealership made me pay previously. Based on my first (probably not last because I will be going back) visit I reccomended them. Side note, if you have a car with a sunroof do NOT park under trees.

Gi
Review №27

Called 2 other auto shops & they could only get me in the next day. I needed something the same day, as I live an hour away, was in the area for another appointment, & I was nervous driving my car for several miles before being fixed. Bennetts fit me in the very same day. They were very knowledgeable, professional, & friendly. I highly recommend.

Jo
Review №28

We are very happy with the service we received at Bennetts. They repaired our service vehicle quickly and for the quoted price. No more overheating!! Great place for car repairs!

Ni
Review №29

Very friendly and knowledgeable shop. Was having to travel for the military and had my car start overheating. Checked under the hood and from what I diagnosed it was the water pump. I didnt have the time or tools to fix the issue. I called several different shops around the area and asked about my problem. Bennetts was the one place that was working around a way to not charge me for a tow and had a free diagnostic. They saw it was the water pump and also told me other problems wrong with my vehicle and what is needed to fix them. I only had the money for this problem and they understood but still wanted to let me know. I am very grateful to find a shop that treats customers like family and will put you first. Anytime I come up here in the future or know anyone who does. I will send them to Bennetts. Thank you for everything.

Ge
Review №30

Bobby did an excellent job of fixing my water pump. He should professionalism and was honest about the problems going on with my vehicle. I hope it is a while before I have to see them again but if and when i do i know i can count on them.

Ta
Review №31

My van broke down not too far from the shop. I called at the recommendation of a friend. Two guys came to me to look at my van. They were able to get it to the shop without towing it. They fixed it quickly and for a very reasonable price. As a single mom, I appreciate that so much. I felt safe and that I could trust them. I did not feel taken advantage of either. Will definitely go back if I need other vehicle repairs. Thank you, guys.

He
Review №32

Very nice people, but ridiculously priced. $69.99 for an oil change with dexos1 oil?! Ive never paid that much for an oil change in any vehicle in my life.

La
Review №33

The air conditioner is not repaired it does not work properly needs to be brought back.

Ga
Review №34

I have used Bennett’s Automotive for more than 20 years now. They are extremely professional in all they do. To me they go above and beyond to make sure you are satisfied with your repair. Jim, Dan and Bobby are very knowledgeable and explain things to us non-mechanics that helps in understanding the situation.

An
Review №35

I have used Bennett’s for years. They are great, efficient and friendly. I would recommend to everyone.

Gr
Review №36

Needed a part replaced schedule an appointment work was finished on time cost was less than estimated

Da
Review №37

I don’t go to anyone else in Smyrna. Jim Bennett and his team are always friendly, they communicate really well, and they get the job done. They work with integrity which is a BIG deal in the auto repair business. As a customer, I am confident they are doing great work for a fair price.

N.
Review №38

I had a great experience! It was very quick and professional!

To
Review №39

These are people of integrity! Definitely recommend taking your vehicle to them for all vehicle needs.

ni
Review №40

I had a great experience ! Very professional, friendly, and the work was done quickly ! I will definitely be going back for any other automotive needs! (Brenda andersen)

Oc
Review №41

If you need repairs with quality work look no more! My son’s car would not start late night in Nashville. One call to the tow truck for Bennett’s and that‘s all it took. Bobby called early Monday and we discussed the issues. Within hours we had a solution to the problem with a warranty to the work. My son and I are very please with the service and professionalism! Oh, did I say they how nice the tow truck driver was! They have a customer with all my family’s auto needs.

St
Review №42

Horrible business, I went there to get an estimate and for them to look at what was wrong with my truck and they tried to charge me 130$. In all of the conversations we had on the phone there was no mention that they were going to charge anything and I never authorized them to preform anything on my truck. I went for them to look and get an estimate on what it was going to cost to fix it and I told them I’m not going to go through with what I needed it done I told them I was going to pick it up on a Wednesday the day after I dropped it off. They told me I couldn’t get it because it was still in the air and I could come it on Thursday. I get there on Thursday and had to wait 30 mins from them just to start putting it back together.

Da
Review №43

Very nice and professional did everything they could to help me fix my car and save money

Ja
Review №44

I was in town visiting my sister when my car started acting up. I was only there for a night as I was passing through to visit my mom. The nice men at Bennetts got me in right away and worked as quickly as possible to figure out what was wrong with my car. They started with the most affordable options first which ended up being exactly what it needed! They were fantastic and my car runs great! Price was wonderful too!

St
Review №45

Bennetts Automotive is an excellent example of Automotive excellence and expertise. Bobby and the staff there are amazing. They listen to what customers say, do what is asked and go way above and beyond to make sure you get the biggest bang for your money. They never try and upsell and are very transparent in pricing and even called me to remove somethings on a long list I asked for but wasnt needed. Most shops would have just done the work and Reemed the customer because hey you asked for it. Not these guys at all. They took the time to visually inspect the items and called me to tell me they where not needed at all and saved me some money instead.Excellent, professional trustworthy and I am a customer for life as are my family.Thank you Bennetts for your business.

Ma
Review №46

First time coming here. Kept me up to date on timing and pricing. Everyone I spoke to was very professional

pe
Review №47

The completed a timing belt on my 2008 Honda Accord ex and I’m very pleased with the job

Fr
Review №48

Bennetts is the spot for all of your automotive needs! Theyve fixed every make and model I own...highly recommended!

Gi
Review №49

Amazing service, very friendly. The best service around!

D
Review №50

Great service and professional people who really know what they are doing. They take the time to explain everything and understand that even though you are a customer you are also like family. I won’t use anyone else to service my truck now.

Cu
Review №51

Very informative, friendly techs and admin, thorough and quick with quality work! 5 stars.

De
Review №52

I was very pleased with the service and the environment. Quick turnaround in getting my vehicle back. I appreciate everything being throughly explained to me concerning the cause and the solution. When I picked up my vehicle everything was very prompt and well managed. THANK YOU

Es
Review №53

So we brought our vehicle in based on a recommendation from a friend and are super happy we did!Great service, quick, and cheaper than the dealership. Will definitely be back with any needed repairs on any of my vehicles. I Highly recommend Bennetts!

Wa
Review №54

They do good job fast, check them out

Ch
Review №55

Bennett’s was awesome. They were able to pick my car up from the dealership to do the Pre-purchase inspection. Great feedback and recommendations when the inspection was completed. They also have a digital copy of the inspection with pictures that they completed for me.

Co
Review №56

Bennett s Automotive customer service was great! Everyone was very nice and the price was reasonable! I would recommend this place to any one that lives in the area.

Ro
Review №57

Bennett Automotive have always done a great job on my vehicles. They are upfront and honest. The work is top-notch. Glad we have such a company in Smyrna.

Ma
Review №58

Bennett’s is one of the best small businesses around. They are honest, good people who value their customers. They are top notch and worthy of your trust when considering where to take your vehicle—you won’t be disappointed. We have been with them since we moved to Smyrna over 4 years ago and are still happy customers.

Wa
Review №59

So my check engine light was on in my jeep Cherokee, I had a fuel injector replaced for a flashing check engine light not long before and the mechanic who completed that work quoted me a price of around $300 to fix it all the way. So I decided why not shop around see if I could get it maybe cheaper? I took it to Bennetts and they quoted me $1200! Started talking about this assembly and that valleys, things obviously I knew nothing about. What I did know was the major difference in price. So I declined the work, which they still charged me $140 for the diagnostic, which I figured they would, but I didnt expect it to be more than $100, took it back to the previous mechanic who fixed it for $272. The part he actually replaced was never even mentioned by Bennetts.

St
Review №60

We had exactly the experienced hoped for: the staff was friendly, they gave us a quick and accurate estimate, and then a quick and accurate repair. Perfect.

an
Review №61

Excellent, dependable, & trustworthy business. I would highly recommend Bennett’s Automotive!

St
Review №62

I previously went to a dealership and a Electronic specialist shop to fix electrical issues with my van, at first this place also found difficulty fixing the van, but instead of giving up as the others have done, they persevered until they were able to solve the problem others failed at, thanks for your expertise and going the extra mile, my van’s electrical problems are finally solved. I highly recommend this shop.

T
Review №63

I used to love this place but I think they started taking advantage of me and suggesting unnecessary repairs. I spent a lot of money here trying to fix a coolant leak over the course of multiple different repair jobs but they never did get it fixed, but I took my car to a different shop and they got it right the first time.

Ev
Review №64

They were kind and very professional! Very quick service! They gave me a ride back and forth to my apartment and to the shop while my car was in the shop.

Ho
Review №65

Nice crew. Professional and organized. Explained everything in detail and were fair. Good warranty on work too.

Co
Review №66

Got a ppi done within hours of asking for it at end of day. Bobby went through entire inspection over the phone and answered every question I had with car still nearby. As fast as you would want it to be. Very happy

Br
Review №67

Bennett’s is a great place to have any VEH service performed. Timely and professional and great to work with. Highly recommend using them!

Je
Review №68

Honest and fair!

Ch
Review №69

Bennetts Auto was very professional and very helpful. My son lives in Smyrna and I live in northern Indiana. Bobby at Bennetts made this mom very comfortable with the repairs needed. The work was completed on time as stated and very friendly and knowledgeable staff. Thank you Bennetts Auto for the superior care, honesty and professionalism with a personal touch

Ja
Review №70

Great service and great results!

Bo
Review №71

I needed a third party review of a vintage automobile I was considering a tough proposition from across the country. Bobby was the most honest and reputable car service person I have ever encountered in more than 30 years of car ownership. The best words to describe the service and attention I received are: thorough, knowledgeable, conscientious, concise, and trustworthy. You are amazing!

Pa
Review №72

Fantastic service. Passing through Nashville two days before Thanksgiving. Lost transmission fluid. Googled auto repair shops near me. Bennetts Automotive, 5-star rating, 310 reviews. Called. Towed within 20 minutes. Analysed, cleaned up, fresh transmission fluid, road tested and back on the road in less than 2 hours. Honest shop. Highly recommended.

Ri
Review №73

Bobby was great to deal with he was very professional and completed every repair in a timely manner. This was not the first time had my car there. I will definitely take my vehicle back whenit needs to be repaired.

Ma
Review №74

I have been very impressed at every encounter we’ve had with them. My daughter started using them and I was so impressed I’ve taken my car there as well. They are knowledgeable and the cars actually get fixed at a decent price...thanks!!!

ke
Review №75

I went by on Thursday morning to have my check engine signal evaluated and was in need of having the air pump and two valves replaced the parts were ordered that morning and I took my truck back on Friday and the repair was done by 3:00. All technicians were professional. I have had a timing belt replaced by them in the past and highly recommended them for your auto repairs.

Da
Review №76

I’ve had two vehicles serviced at Bennett’s and they’ve done a great job both times. They keep in touch throughout the process. They are honest and they don’t try to push anything that your vehicle doesn’t need. We will be back.

Cl
Review №77

These guys are great to work with. Just like with anything, sometime its not an exact science and you have to fix more than you expect. But they have always been upfront an honest with me and they always give me options of the necessity fixes first, then other fixes if I want. I have trusted them with 4 different vehicles of mine. Thanks Bennetts!!!

Lu
Review №78

Had a very pleasant experience working with Bobby at the Murfreesboro shop. He had a very friendly but professional demeanor and was very kind in elaborating on things I didnt understand. The work was fast and thorough and I didnt feel taken advantage of at all (something that happens because I have no knowledge of automotives).Will definitely be going back for future issues.Thank you!

Ch
Review №79

Bennetts Automotive gets the job done. Professional atmosphere, quality work.

Je
Review №80

They are a good honest mechanic, which is very valuable. They are not necessarily the cheapest, but they are the only ones we recommend. We also once took our car into them for a problem that disappeared as soon as we took it in. They did not charge us since the problem resolved on its own. I would have expected to be charged for looking at it. That was over a year ago, and the problem has not returned. They also gave us suggestions to watch on my husband’s SUV, since it is older and will eventually need work.

Ra
Review №81

I purchased a used car and had a coolant leak. The guys at Bennetts diagnosed the problem quickly, explained what needed to be done and had my car fixed within hours. Both times we have taken cars here, we have had a great experience. Thank you!

Su
Review №82

I love Bennett’s Automotive! They are very honest and respectful of your time. I took my car in thinking I needed all new brakes. Bobby called me the same day and told me that my brakes looked good and that I still had a long way to go before I needed new ones. He went on to explain the sound I hearing and said they could do new brakes to get rid of the sound, but that I really did not need them. I was so impressed with the honesty and friendliness and will continue to take my car to them.

ti
Review №83

I always get great service at Bennetts. They are very trustworthy and that is why they have been getting my business for over 10 years. First time I ever used them a plug had come loose and my car was returned without charging anything....forward to yesterday and my wifes car was having issues and it was a simple adjustment that could have been upsold to additional work but wasnt. That is why they have a customer for life.

Le
Review №84

A great polite and professional group! I’ve had both my cars worked on at their shop. I highly recommend them!

Ka
Review №85

My new place to automotive needs ! They pay attention to even the little things like bumper stickers 😉

Br
Review №86

Very happy with Bennett’s. They’re always professional and accommodating. I get my truck checked before we leave on road trips and their courtesy inspections are awesome, which always makes them the first place i come to when i need service done.

st
Review №87

Great local automotive company. Bennett’s takes care of my family fleet. I’ve always felt Bennett’s has my best interest in mind when it comes to affordable automotive needs for repairs and maintenance. Not once have felt taken advantage of. The entire Bennett’s crew is great Bobby and Dan, all of them.

ga
Review №88

As always, the visit to Bennett’s begins with a friendly greeting. I’ve always found their work to be reasonably priced and always to my satisfaction. It is completed in a timely manner and they are great about calling if there are any problems encountered or additional work necessary. I trust them, and highly recommend them to anyone seeking a fair, reliable source of automotive repair.I had more maintenance performed yesterday by Bennett’s and as has been the case each time I come in, the work was completed on time, to my complete satisfaction. The cost was as estimated and I feel reasonable. I still highly recommend and trust them.

Ra
Review №89

I brought my car in on Friday asking them to look at a leak found when replacing my battery at an O’reilly’s. They came out & confirmed that the coolant was seeping from a radiator hose & said they could replace it. The part would be in Monday & it would take about an hour and a half. I was surprised the part would come in so soon. Took it in at 8 am Monday morning and left the car. My mistake was not asking if the part was in already. I called back around 12:30 after not receiving any news about my car. I was told very quickly that the wrong part had been sent and they were going to get the right one in tomorrow. I said ok & the call ended abruptly. I call back at 8 am on Tuesday asking if the part was in & was told the delivery guy comes between 8:30 and 9:30. Again, after hearing no news, I called back around 12:30 & was asked to hold. After 2 minutes, the call ended. I went to the shop at 1pm to find out what was going on & was ready to leave with my car. I was told that the correct part came in & now the wait was on a mechanic getting back from lunch. I had to be at work 2:30 pm. I get off at 10:36pm. I let them know my schedule & was told the car would be done today, for sure. I told them to call my fiancé because I had to go to work. They called her at 1:50pm saying the car was done. I rush to the shop so I wouldn’t have to inconvenience someone on my way home. They car was not done. I didn’t get my car until 2:20 & was late for work. I will not be using Bennett’s again.

Ki
Review №90

Great service! Wonderful people! Ill be taking all my vehicles here from now on

Da
Review №91

Bobby and Dan are the kindest people you will ever meet

te
Review №92

Very nice and quick service. I will be back for all car repairs.

To
Review №93

We have taken vehicles to Bennetts before. Always pleased with their work and explanations concerning the accomplished job. Friendly service is a plus, also.

Dw
Review №94

The best and most professional group Ive found for automotive repair. Extremely pleasant staff. I would not hesitate to recommend their services to anyone

RE
Review №95

I have use Bennett Auto mobile several timesIn the past three years they are very professional And courteous and very friendly staff they go right to the source they always did a good job on my car’s I would recommend them 100% Bennett Auto mobile them young men’s know their stuff they do all my cars they won’t touch your car until they call you and tell you how much it is and what is wrong with your car Bennett Auto is my place of choice to take my car to

Ni
Review №96

I had some brake issues last summer that Bennett’s looked into for me. The manager, Bobby, did not mince words and beat around the bush. He was effective at explaining what the issue was without using overly technical terminology. He also shot me straight at what needed to be fixed and what should be closely watched/considered for repair in the future. Not once did I feel like he was trying to push something that didn’t need to be done on my vehicle.Fast forward to yesterday where I was having additional brake issues. They looked into the issue and ran a comprehensive diagnostic check on them. The issue was associated with one of the items I opted not to have repair this past summer a faulty ABS sensor. It was just my luck that the issue with the ABS sensor finally gave out right after Christmas. Nevertheless, they were able to fix the issue within a few hours and treated the exchange like a valued customer.Overall, I highly recommend Bennett’s because of their customer service from the shop to the office staff. They genuinely care about doing a great job and making the repair process as pain-free as possible.

De
Review №97

I needed the car back quickly, and they repaired the problem in just a few hours.

Ke
Review №98

Very good work. Highly recommend!

Mo
Review №99

Jim, Bobby, and Dan work hard to provide friendly customer service and their mechanics do great work. I would highly recommend using Bennett’s Automotive.

On
Review №100

I have used Bennetts for years. I will not go anywhere else. They are honest, trustworthy and dependable. Never tries to get me to get a service I dont need.

Information
43 Photos
100 Comments
4.7 Rating
  • Address:204 Commerce Dr, Smyrna, TN 37167, United States
  • Site:https://www.bennettsautomotive.net/
  • Phone:+1 615-459-5881
Categories
  • Auto repair shop
  • Tire shop
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7:30am–5:30pm
  • Sunday:7:30am–5:30pm
Accessibility
  • Wheelchair-accessible car park:No
  • Wheelchair-accessible toilet:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations