Never answer the phone will continue to lie tell you an estimator will come out then say they didnt say that. Horrible insurance avoid getting a policy with them!!

TFB and I go way back. When I turned 18 and got my 1966 Mustang Convertible, John Clarke made sure I had coverage for my baby. As I started my different businesses here in San Marcos, Horton House (a Sober Living Facility) and Texas Rock House (a Wedding Venue & Event Center), John shopped around for me to get the best property insurance, at the best price, as well as making sure my liability was totally covered. Of course, John doesnt do this all on his own. He has a great support staff of lovely ladies. Dawnica & Monica are always there to greet you with a smile, or help you on the phone, or print up a copy of an Insurance Card if have misplaced yours, or are too busy to go home to look for it. Thanks Ladies! Paige became an agent a few years ago, and is always available to answer any questions, sends me reminders for policy renewals, audits my policies to make sure I am getting all discounts available, and in general helps me keep all my policies in order. I dont know what John (or I) would do without her! In short, John Clarke and his team at Texas Farm Bureau do it all - and do it well. Thank you all!

Working with Melanie has been amazing. She is extremely knowledgeable, helpful and friendly. Great customer service, there has always been a quick response time with anything Ive needed. I asked for a quote and within a couple hours I was signing paperwork! Best rates Ive seen hands down. I recommend her to everyone I know and meet and everyone has been shocked by how much they can save!!

Worst customer service ever. Not to mention that their office staff gives out wrong information. Best to find better insurance elsewhere.

Following the retirement of my families long time agent with another insurance company, we began shopping around. Melanie Stone at Texas Farm Bureau not only saved us quite a bit of money while providing us more insurance than we had before, she also has become a great asset to my family. She keeps her eyes out on products and services that could help our family, went above and beyond helping me when I was in a car accident, and is now keeping up with me and our insurance needs as we begin a house expansion. I greatly appreciate Texas Farm Bureau and Melanie Stone for all they have done for my family and I highly recommend them to anyone.

If youre looking for coverage on a vehicle , a reliable and helpful agent come here and ask for sergio . He has helped me get last minute coverage before roadtrips after a new buy . Sergio has gone out of his way for me on multiple occasions even helping me out even after hours . He is a great family man and he will take good care of you , doing whatever it takes . Sergio is reliable , helpful and so far the best agent Ive had. He even helped me through my life insurance policy setup ,giving me many options and details for all options.

I had been a member since 2008. I had multiple life insurance policies, both my home and rental home and all my autos insured thru them. I recently removed all my services. I feel like I was paying way more than I should have. I never had any claims but when my rental property was broken into recently. Guess what! All those years I have been paying and it Wasnt even covered for burglary. It was covered for the stupid crap. Lightning strikes fire, hail, wind. Another words nothing. I trusted my agent to make sure that Im covered. Thats their job and specialty is insurance. I assumed they were in for my best interest but they are just in it for money.

So, this office has been one of the best customer service offices that Ive ever came across when dealing with auto insurance. They are willing to go above and beyond to help you out.

The worst experience ever!!!!