I live in an apartment complex that uses this company, this company is a complete joke! Since November of 2020 i have had a severe roach problem and they have been no help! The pest control guy said i had no evidence of roaches and continued to use what i can only assume is a diluted solution because the roaches only got worse! So i had to take matters into my own hands and buy ortho home defense, and what do you know! In less than 24 hrs i had over 50 dead roaches in my apartment! But the guy said i had no evidence of roach activity! So what do i recommend othro home defense! Because its done way more for me than the company ever did!

Didn’t answer or call back after I left a message, had a “miscommunication” that has resulted in our appointment being canceled twice now in one month (as we live with these pests). We took two days off of work to prep for our service on Friday to be casually told that they will be out on Monday instead. Had to live with a completely deconstructed kitchen all weekend. Not going to hold my breath that they’re coming on Monday.

We have been using for years and recently moved to a new home and they just serviced that one for us. Always professional, always on time, always grateful they are taking care of us.

We contracted them for almost three years and over those years we had automatic payment. However, their account payable department is chaotic they would run our card when ever they remember not monthly as we had agree but after months. A year later, after I terminated their services I get a charge automatic cause they forgot to charge last month. Not even a courtesy call to explain or asked if they can bill. No invoice just a charge. Their technicians are wonderful, but as far as accounts payable department they need to improve and get organized.

Great service, my technician is 100% professional and super talented

This company has taken care of my family’s home and yard for 10 years. They are polite, on time, professional and the best part is - we have no pests. George is the reliable, pleasant person who helps with the yard. I always look forward to talking to the front desk staff (hi Kristin!) because they are so helpful and polite. A great business who does good work!

We have been using WW Pest Control for a few years. We have had outstanding service by two technicians: Eddie and Timothy. They are both professional, courteous and thorough, and explain what all they will do prior to starting a job. They not only answer our questions, but we learn new things about the lifecycle of bugs and rodents. Timothy has recently serviced our home and he is top-notch professional—very customer service oriented and professional in all aspects of the job. We are happy with the service we receive from WWPest Control. Eddie and Timothy are deserving of recognition for the great work they do!

Nice job speeding through a school zone in a company truck. He went flying past me this morning! Speed limit is 20mph and he had to have been going at least 40mph. Lucky no kids were crossing the road to get hit. Reckless drivers.

Ive used this place for indoor and outdoor treatments on my home 🏡 i highly recommend them! Punctual, reliable and they have good prices. Five stars ***** from me!

I usually dont care for my pest control reps because they dont do anything but spray here and there then leave. This time, I had the pleasure of getting Robert Steele and he was a breath of fresh air. He gave pointers, was sincere and useful, sprayed all through the apartment and was really quick. Somebody give that man a raise 🤘🏾🎉

The complex I currently reside in uses this company for...whatever they do. My unit has experienced some activity lately and when the worker was called to my unit he handed me sticky traps to set up on my own 🤣 isn’t your JOB TO DO PEST CONTROL??? Pretty trash in my opinion considering all the pest boxes set up outside look YEARS old. I’d never recommend.

We used this company on a commercial property in New Braunfels for years. Since the pandemic began, trying to get in contact with anyone to get service beyond our contract has been nearly non-existent. We finally sent them our cancellation in August, via USPS and email to all email addresses on file. Not one response. They have continued to service the property, or at least say they have via inspection reports and invoices. We have continued to attempt to get their attention to no avail. They are reading our emails, everyone in my office that has attempted emailing has read receipts on. They just refuse to respond.

Number one place to depend on when theres pest and Vermont in the home

If I could give zero stars I would. If you want professional service this company will not make the grade. Ive asked repeatedly for my apartment to be spayed. I made several appointments and they said they would come....no show. Then they finally show up on their time and order you out the house. Really. Asked for a few minutes to gather my kids dog and end a phone meeting the guy says no he will not wait. Really I been waiting for weeks. I then called the office to voice a complaint and they say they wont allow me to file a complaint because its against protocol. If you want professionalism, someone who shows up? Then dont call them. You will be very disappointed.Terrible service!

You think all the customer complaints are bad wait til you work here . First off they don’t tell you about them taking 800$ out of your first paycheck due to (training) and tell me why they take out so much if (training) is nothing but you sitting in a room all day watching videos on a tablet, and about they 800$ they don’t tell you about that they hide that . Also i was laid off so they made me sign a paper right as I turned my stuff in the paper said that i quit which isn’t true it’s is total bs . And now that payday comes they took all my money and I’d diddnt get paid anything . 3 weeks working there and I diddnt get not a single dime out of it . This company is a total scam I do not recommend there sevices and I honestly do not recommend working here ever. Unless you want to waste your time and money

Service was less than the bare minimum. Technician was late Frank was very unprofessional he only sprayed what his arm could reach into the kitchen and bathroom and did not spray anything else. Tried to explain to him the issues that I was having and his response was it was gnats which was is not the problem at all. Tried reaching out to Fernando the regional manager to give feedback on the visit and he was just as unprofessional and didnt demonstrate any type of care. Absolutely horrible service from the technician and regional manager

The first time I was notified via letter by my complex I tried to get the apartment for myself and kids ready. Tried multiple times to get an ETA and couldnt. After this time ny outdoor items were rifled through. Had to reschedule, they came early and rushed us out. I got back to a ransacked apartment. I am livid!!!

The service can be up and down at times, but take my advice and request David Lopez. Very professional and detail oriented. He gets the job done right, the first time!

Best pest control company that I have ever used!! The techs are very courteous and helpful. Office staff is very attentive to our needs and they work around our schedule!! Highly recommended

Mike Martinez is the tech serving my home since Mike Buonpastore no longer works at WW Pest Control. I continue to be very pleased with the services I receive from this business. They listen to my problems/ concerns pay attention to detail and tell be what the solutions are as well as fix the problem. I have used this company almost as long as I have lived here and I’d highly recommend them for their service. The techs I’ve encountered are highly trained, respectful, show concern for your concern , knowledgeable, and trustworthy. And their pest products work!

I have had 2 appointments this month. No one has shown up for either one. I call the office and they tell me that a Supervisor Brandon will call me back. Very unprofessional Im getting ready to contact BBB on them. This company is ridiculous. Save your money and time.

Ive lived in 2 different units that had contracts with this company. They refuse to show up outside of their scheduled visits (2 times a month if you are lucky). It took 6 weeks for them to appear for a roach problem, only for them to leave me a note stating they were not given a key to enter. Now I have a rat issue and they think 2 rat traps being checked twice a month will suffice? So I get to look at dead rats for 2 weeks and deal with the maggots and flies that go with it. SHAME ON YOU!

Stole something from my apartment unit. Will put them through lawsuit

Terrence has been super helpful and genuine. He treats the residents at my property I manage with respect and kindness. He is always in a great mood. World Wide has been a reliable company I’ve used at every property and I recommend them to everyone.

I specifically asked them not to spray near my organic and the next day i had pesticide burns all over my vegetables. I would give them 0 stars if i could

You are better off using Raid foggers than hiring these guys, dont waste your money not worth it

I have been working with Worldwide now for 10 years and it is one of the best companies I have ever worked for. This is still a family owned company and the employees here actually care. Sure every company is going to have a problem here or there but this company will own up to it and do what it takes to make things right. Looking forward to another 10 years. Thank you Worldwide for all that you do.

We have been Worldwide customers for over 12 years and have always found their services to be good. They have eradicated fleas in the back yard, dealt with a raccoon issue, and have kept our home pest free. The only reason I provided them four stars is because their phone appointment staff could be improved, we have notations on our account and often those are not noticed when we call in for support. However, the technicians are always top notch and treat our property with respect.

Worst company ever to deal with from the top down. Service team, accounting dept, management, technicians... everyone. Medicine placed did not take care of any pests neither outside or inside. When treatment was given and called back for addition service because initial one was not cutting it, was told they’re not allowed too because of company policy. In today’s world of service being the highest priority ever ... this place is a joke. Complete joke on actually wanting to take care of customers. I called several times to try and make it right as well but they just don’t care. Stay far away from this place. Other reviews and their overall low ranking score are very very true!

We have been using their services for over a year now on a maintenance schedule. They always call and remind us of our 3 month check up, schedule, and confirm appointment. I appreciate the 10-20 minute call from my service man before he gets here since I have dogs. Every service man has been friendly and addresses all our issues.

They have a contract with my apartment complex. My apartment has complained about the service so have all the residents. Worst pest control company I have ever came across. I have dealing with no see ums bugs for over a year now. They took over 10 months till they finally sent a manager out to identify the bugs they thought it was bed bugs. Literally seen one of there employees come out with a couple cans of hotshot. The manager came out and said they will have to fog the place for 2 months every other week. 2 months later they have only fogged 1 time. They are not fogging anymore they are back to treating for bed bugs. The lack of communication with this company is amazing.

Just nowBeen dealing with bed bugs for a couple months now. Every other pest control company says it takes 2 treatments minimum as the pesticide does not kill eggs. Worldwide did the first one, said my follow up was 2 weeks from there and to prepare for a second treatment. So two times now I load up all my pets and travel an hour to stay with family. Coming back the second time, all I see is a note saying No live activity when I was promised a second treatment. What the hell did you guys do? Took a glance around the room and said I was clean? Its commoj sense that it takes two treatments or more and they are not something you just see chilling on the walll. At that point, I was still getting bit and still seeing signs. So my leasing office scheduled another appointment.Now its been almost 5 weeks and I am worried this sorry excuse of a company let too much time pass and we are going to have to start all over.Additionally, the first two times I was able to call and get help right away. The ladies were very sweet and willing to give me an ETA as I was out of town to stay out of the way. This time, I got some rude woman who I think she said her name was Elise. She was constantly telling me she couldnt help me every step of the way, saying shes not allowed to speak to tenants. I explained to her that they never communicate anything to my apartment complex and that Ive called twice without a hassle. She explained she doesnt know who I spoke to but she couldnt give me an ETA and just hung up on me.Unfortunately, if I had a choice I would have ran screaming. I hope residents and apartment companies alike stay away from this place.

If I could give 0 stars I would. Dont waste your time or money. Ive had a rat problem in my apartment for 4 months now and theyve done nothing. The one time they did come the tech seemed skeptical that I even had a rat problem despite the fact that I showed him droppings and things that had been gnawed through. Then he INSISTED that the rat was coming from my bedroom despite the fact that all the droppings and anything that had been chewed up was in the kitchen area. All they know how to do is put sticky pads on the ground that wouldnt hold down a feather much less a rat.Oh yeah, and we cant use anybody else because the complex has a contract with them so they can be as lazy as they want and we cant do anything. And believe me, they will totally take advantage of you. They said they would show up yesterday and didnt come until after the complex was closed (after 6!).So yeah, just dont.

Find somewhere better. Literally anybody is better than these clowns.

You know, having lived in several apartments as well as worked in the apartment industry in San Antonio, I can see where most of these negative reviews come from. In fact, if it werent for the last two treatments I had done on my apartment Id be one of them. The difference was the last two times I asked for pest control, the tech left me notes explaining how to help with the roach issue I was having. I found that to be thoughtful and courteous. The first time a note was left explaining a process, to give the initial treatment two weeks and then theyd come back and treat again. They came back and left a note again after treating my apartment suggesting that if it didnt work this time to ask for a specific Roach Clean Out and to ask the office for a sheet for such. That was really nice of my tech to do. This last treatment was thorough. I can see the bait placed in several locations, telling me they took their time and treated my entire apartment. So far the roaches are dropping left and right. Ive never been home to see my tech so Id like to thank them for doing a great job, even if their work is an isolated occurrence with this company. Please continue to do such a good job. I really appreciate your personal concern and effort to help me with these obnoxious roaches. I hope your boss sees this review among all of the negative ones and recognizes you for your efforts. Thank you for helping me. Bless you in all that you do.

I have used their service for five years and counting. If I ever have an issue with the overall service, timing, level of pest control, etc, I get an immediate response from management. The tech that is assigned to my residential area is always on time and the company in itself can be held accountable.

We had a great experience with there technician John Z. He took his time to explain the chemicals being used and why he was recommending them. John took his time and covered all the areas and our insect problems were eliminated within a day. I would highly recommend Worldwide Pest Control.

Always amazing!!! Giovanni was also amazing and his work was perfect!

I work at Hearthstone Apartments and we use Worldwide for a pest control. Terrence is our pest guy and hes very professional and good at what he does. Always comes in with a smile on his face and brightens our day!

They have been do exterminating for me , over all pretty good... but have constant turn over so you really don’t know who’s going to show up ! It’s like training them all over again with procedures at your home ! Not Good !

Worldwide services the community I work at. We have never had an issue of them not showing up or pest problems getting worse like some of the other reviews mention. The tech that usually comes is always very nice and respectful of our residents. He is always willing to answer questions and gives informative answers. I believe his name is Ricardo. We have not had the same issue of bad customer service from the techs, they are great. The bad customer service comes from the office. It is impossible to get through to speak with them, we have left several messages in the past and no one has called us back. When you do get them on the phone the sound like you are a burden to speak to.

Do not waste your money!! They were hired to spray inside & outside my home. They were only on my property for 2 minutes! They came inside, left the door wide open! They were suppose to lay down sticky pads, as so requested. They didnt do that. They never sprayed outside at all! Lazy workmanship!!! I only know all this because I have cameras. They thought they would get away with this but they will not!

They saved us when we had a flea infestation. Ever since weve been free and clear. Their technicians are extremely nice and friendly. Theyve also been very flexible with our schedule. Thank u WWPest!

Can i leave no stars?!? Literally the worst customer service i have received in a long time. I have done business with this company for almost 2 years. They have told me that i owe for a quarterly service for the interior and exterior of my house. They ONLY did the exterior. Why would i pay for all of it. The person who answered the phone could not tell me what i had if i had a contract or not. i have had them at two different locations and they couldnt tell me if there was a contract or not. The manager got on the phone and acted like she didnt know what was going on and made me tell her all over again. All she could say is the phone call stopped here and the total was owed. So rude.

This has got to be the worst pest control company in San Antonio. They have been dealing with the bed bug infestation of my apartment for a couple of months now. Theyve treated twice, but for some reason they didnt feel the need to treat the whole apartment the second time, so the infestation just spread to my roommates room. Any worthwhile professional in the industry wouldve understood that this would happen. Now we are preparing for our third treatment.When theyve come to treat the past two times, my roommate and I have both stayed home to make sure they get the correct information about activity of the bugs and where weve seen them. Both times, the pest control technician has been let in to the apartment by the apartment manager, and then proceeded to ignore us and go straight to the rooms to treat.I live in a four bedroom apartment. For both our treatments, the technician has spent less than 10 minutes TOTAL in the apartment to treat. How on earth could anyone thoroughly spray for bed bugs in four bedrooms and the living room in that amount of time?!?!?!?!?!?!They will tell you to expect them anytime between 8-5. Hope you dont have a life and are therefore able to wait around all day for them because thats all the information theyll give you. When they came to inspect the first time, they told us to be ready between 8 and 5. We waited all day for them to come. They showed up to inspect at 4:55, walked up to my bedroom, flipped up the mattress, said yep. thats them, and walked out of the apartment without saying a word to me or my roommate. Awesome service.You are wasting your money by using these people.

Update: I had to call them to reschedule the service for the one they charged us ahead... The good thing is they did... but still not a good experience.SUPER BAD SERVICE!!!!!! THEY NEVER ANSWER THE PHONE CALL!!! SENT BILL BEFORE COMPLETE THE SERVICE!!! STAY AWAY FROM THEM!!!

My apartment complex uses them and while the complex policies suck, Nicholas V. that services Melia Apartments is an amazing, professional, squared away guy. Answers all of our questions and gives tips to help alleviate problems. If I need pest control, Ill be using Worldwide and requesting Nicholas every time.

They refuse to come to my apartment community because they have no idea how to handle the COVID situation. The apt management has their hands tied because world wide refuses to come out. My apt hasnt been treated in months.

This is a response to Mike Buonpastores comment:Mr. Buonpastore, at Worldwide Pest Control, our Department Managers work extremely diligent in making certain that each of our Customers are taken care of and our services are performed with the BEST chemicals in the industry this is also, concerning because you have involved our distributor that handles multiple pest control companies and provides the same chemical that is utilized throughout the industry. This is absolute non-sense to maliciously attack WWPC (your former employer) that gave you multiple opportunities to make changes in your attitude and performance. Our customers deserve to have a happy and welcoming Technician and this is what WWPC WILL deliver.

I look like they dont want my business. I call multiple times to see if they can cam on my schedule. They say I call you back and they never return to me.

Terrance is such a pleasant and professional guy. He does an outstanding job!

We use this company at the apartment complex that I work at. They always come out at their scheduled time and are fast, effective and have great customer service! I highly recommend them and will use them for my house if i ever need too.

I never post bad reviews unless it was absolutely awful, and the experience we had with this pest control company was probably worse than that.My apartment has a contract of some sort with Worldwide Pest Control. This year, weve had some issues with roaches. As a result, weve asked for pest control. The roach problem never got better, so we asked for a transfer. When we moved, the lovely pest control man made a comment that we were the only ones in (our building) that had an issue with Roaches, implying that it was our fault that we had this issue. He further implied this by only half treating the apartment, huffing the whole time as if it was a personal affront to him to have to do this, although we have been nice about the situation and only escalated it once it became a huge issue. So, if this was the issue, that he did not believe us, and he believed all along that we were just blowing things out of proportion, or that we were the reason for the roaches (and as far as I know, we are not because of the amount of cleaning and bleach we used to clean to try to get rid of them if it was cleanliness), did he ever treat the apartment? Is that why the problem was only getting worse? Not only did he do this, but he also did not spray the apartment in full, just the kitchen, which is not where the roach problem even was, which we reported that it was mostly in the bathroom and bedroom.So at the end of all of this, it is really not that the pest control didnt work (which it didnt), its the treatment from the man that was actually treating (if he even did) the apartment that we received. Because how dare we report roaches if he believes there is no issue. How dare we make him do his job. If the roaches were actually gone, why would we even need him?Im extremely disappointed in the behavior of this particular man. It was uncalled for, and frankly insulting, to even say that when we have done nothing to you. Why would we have gone through the amount of work we did, had we not had a real problem?

Horrible service for apartments. They are used at park west apartments, and they dont care. They think by spraying with the basic chemical will get rid of the roaches here. In most cases yes they will, but the roaches are German Roaches. Working for Terminix and knowing the proper way of dealing with them to get the fastest results is something I know how to do. They come in and spend a couple of minutes and leave. There is no follow up to see the progress to determine the next course of action. These guys are garbage and only want money and dont care how tje service is.

Management takes care of all your needs when it comes to pest. Very knowledgeable staff available to go on site and handle issues accordingly. Great job!

They dont call return customers back. In search of a reliable pest control company that returns calls to customers. Thank you.Former Customer -

This is the absolute worst company in this industry without a doubt. They cancel scheduled days without letting us know. They show up on days they are not scheduled, and my tenants are not prepared and have their animals in the unit. They also have tried to change our contract without our approval. I never signed anything that stated we had a limited number of units each week. If I have a tenant that requires pest control, they should have the treatment done on Wednesday as scheduled, not Monday or Thursday, but the day service has been scheduled for the last 4 years! I also should not be charged for additional units when I never signed an agreement to that affect. I am very disappointed and have canceled my contract with them....horrible horrible customer service, is not worth saving a few dollars!

Worst pest control company in town. Stay away!!! If they come out they will stay 5 minutes and you will se absolutely no difference. Got a local company, the guy worked for 2 hours and we haven’t seen a bug in 2 months.

Very polite, kind,prompt, and job well done.

I worked here for 5 years..I can assure you all the negative reviews are spot on and most of the positive reviews are people that work there..I have never worked for such a unprofessional company in my life..Management has no clue and treat employees unfairly..They use the cheapest chemicals available..If you work apts you only do kitchen and bathroom and are in and out in 5 minutes..Customer service is the worst..Most of my customers had no clue I was coming when I showed up..Save your hard earned money for a reputable company!!!

Great service technicians have lots of knowledge

Sanctuary Loft Apartments bat removal is their latest fiasco. They used urethane spray foam to seal up bats in parking garage expansion joints. Problem is, all the bats had not left yet. Possible killing many bats. Read kxan news report. Applying spray urethane foam is a lazy mans way to fix a complex problem

I wasnt happy for long. 4 days I was free of everything. I guess Ill have to make a call

I had their service for about 2 years. My first appointment I stepped out for 10 mins during the 2 hour window of arrival and I missed the tech. I was of course charged and assured that the tech sprayed around the exterior but not in the interior, and that I would need to schedule that later. I found out they had the wrong address on file and most likely sprayed the wrong residence. They refused to acknowledge that it was possible and again assured me that he had sprayed my house. I let that go since establishing new relationships with some companies can be tough at first, and I a very lenient. I then called and requested only Saturday service since I work Monday through Friday and I didnt want to risk missing the tech again. Every appointment from the second on was scheduled on a weekday with the exception of my last couple. I of course was forced to reschedule this appointment multiple times to actually get a tech to come on Saturday. Every rescheduled time after that was initiated by a phone call by the tech that notified me of his or her presence within 30 mins. Which I was quite fond of to prevent future missed appointments. The last appoint was scheduled for early on a Saturday morning. Since the call had become customary I set my phone on loud and started working on the back side of the house. I walk around front to get a tool and see the tech driving away and note on the door explaining the missed appointment. I called the office to ask why the company had change their previous behavior and to plead for the tech to return only to be met with an unnecessarily rude person on the other end, explaining how I always cancel my appointments and how a phone call is not policy but at the techs discretion. I was then fired as a customer. Please seek other companies for your pest removal needs this one is not people friendly and is more concerned with making money than servicing customers needs.

Dead bugs

If I could give them negative stars I would! They use inhumane methods and animal cruelty! Please dont give them your money!!

Very poor service and rude employee unable to control pest in apartment

Poor methods of bat removal. Kill off bats by spray foaming encasing them in their Tombs. Contacted them to complain and the employee sounded and acted like he saw nothing wrong with this method of bat removal/relocation.Take your business elsewhere.

Inhumane and barbaric. This company was hired to seal off cracks in a parking garage of an apartment complex. They did so during the day. Residents heard the trapped bats scratching and squealing for help. They died a slow, cruel and painful death.

Horrible always say their coming then never show, tech said I didnt have bedbugs. I took pictures to prove it then they were like oh yea those are bedbugs. They were reluctant with giving prices and never answer their phone until after 5 and say oh itll be tomorrow and they keep saying the same thing. Then I received the instructions of what to do at 11pm at night and they were suppose to come that morning.

Why is it that every apt I or people I know with cockroach problem seems to share one thing in common? It is serviced by these guys! Smh! It is disturbing!!

This company is in contract with many apartment complexes in town and they are sort of a monopoly here. They inflate their prices, knowing that apartment renters are obligated to use them because it is in the contract that they signed with apartment complex.

I have now left 2 messages for some help. We are under their service contract and we have another ant problem. Cant speak with an actual person. They dont return phone calls. I am giving them until tomorrow - then Ill cancel the service.

They have came to my home 4 times AND Im still having BUG ISSUES

They never answer their phone and I have called during business hours to both locations.

Great

Liars

Great place to work

Good

The apartment complex where I live hired them to fumigate the apartment they sent not an exterminator they sent a thief who entered the apartment not only to fumigate the thief took clothes that I had given to my wife and only that he took We also reported my clothes to the complex and called the company directly and they never responded for them, demanding receipts which we did not have on hand since they were gifts that we gave each other they are responsible I was not the only one injured the same they did in others apartment therefore I do not recommend hiring the services of this company because not only do they fumigate your apartment because believe me not only the cockroaches will disappear, your clothes will also disappear.

Excellent service