This location is closer to home so this was my first time going to this James Avery. I wasn’t greeted, upon arriving to pick up my bracelet from service. A worker “Anissa” approached me very rudely to tell me the line was on the other side. I then moved to the “correct pick up line” where the same girl assists me at the window. I then give her my ID and receipt to pick up my item and she then brings it to me. Says nothing to me throughout this whole process and as I put my bracelet on she gives me my receipt and I say thank you. She says nothing again and walks away. Very poor customer service. Very sad, I’ve been a loyal customer throughout the years and have never experienced such rude and unprofessional service. Being kind doesn’t cost anything.

Started my daughters bracelet, Im so happy for her. A gift she can pass on to her daughter. With lifes moments to tell her a story. ❤ Thank you James Avery.

I loves James Avery, the only problem I had at this location was the customer service. A girl named Alexis who was our cashier just had the most unwelcoming service ever. It was my parents anniversary and my father went here to buy a gift. When my father was telling the young woman about his anniversary and what he was looking around for, just making casual conversation, all she had to say was “oh.” If someone is telling you that they’re celebrating their 27th anniversary & they’re so excited and your only response is “oh”?! That’s just rude. My dad also had plenty of questions to ask about the chain of the necklaces that he was looking into and how it clasps, the length, etc, and the young lady was the least helpful. She had no enthusiasm whatsoever. When my dad is coming into a store where he thinks the jewelry would make a great gift for a special occasion and he receives this type of service from a place he’s buying from is just beyond me. It’s not difficult to put a smile on and engage in conversation, don’t have any attitude and try not to look so annoyed if he asks a few questions because he genuinely doesn’t know his way around jewelry. Again, we love James Avery but the customer service was just disappointing.

Wasnt greeted. Staff was kind though. Store had great ambient lighting. Products seem more expensive than theyre worth.

I LOVE James Avery.They have cute, pretty, and neat charms to wear on a bracelet, or necklace....i have several.They also have some rings and earrings, but i prefer wearing the charms, just a personal thing.

Nice, friendly employees. They did a great job on my rings and bracelet!!

This location is much bigger than some of the other ones in SA and they are faster at repairing clasps and adding charms than the other james avery further up on 1604.

Great jewelry and great customer service.

Their service was good but I took my bracelet to add two charms and they put one back words

Had charms rearranged on one bracelet & new charm added on another bracelet

Lexie went above and beyond there was a bit of trouble with the computer but she had the best patience and was so sweet!! I love this location and dont mind spending money at this one❤

I hate to say it but I HAD I had a bad experience a woman named Rachel yelled at me that I could only buy a few items out of time, IT WAS RUDE OF HER AND I FELT UNWELCOME 😔

I love the fact that they have a bigger selection of both men and womens jewelry and they are super awesome about social distancing and having minimal customers

They were giving out a free charm. I got it for my grandaughter because she likes them

Everyone was super helpful, courteous and very welcoming. Store was clean and everyone worn their mask and practiced social distancing.

My favorite place to shop

Great service!I bought both of my girls a new bracelet.

Best employees of any location in San Antonio!! Love the store layout

When I first started going buying 4 or 5 charms at once they all were nice and willing to go beyond for me now I brought a bunch of charms I had put up to get them on my bracelet now and there trying to charge me for everything even a new loop when they all have there loop on smh now made me change my opinion on how they really are I get it business is slow but don’t over change people to make a quick dollar 💵

The store is huge. Puts the one in Alamo Ranch to shame.

I love this place

The workers are very kind and patient had a great experience

Always a pleasure...

Got exactly what I needed

I have been here multiple times and the staff is very helpful and friendly

I’m happy that there’s a store by my house now! I went by today to add a first charm to my bracelet, and Cindy was super friendly and helpful! 😊 Great customer service!

Beautiful jewelry! Quite high-priced for silver. These items are very popular at times, then the pawn shops are flooded with Avery items at a much more reasonable price.

Love this place ❤

Was greeted and helped quickly. Not bad for Christmas season. Well organized for the holiday rush!

The manager Clarissa was like a sister to me. She was outstanding! Five Star review

Great products and great staff.

Love this location ...

Employees were using protective equipment. They were knowledgeable and service time was reasonable

Very nice new, spacious store and the staff is very attentive, friendly and helpful. The shopping experience today on Black Friday was an absolute breeze!!!

Large selection. Sometimes the waiting line is long for sales and pick up.

The staff was very knowledgeable and help me to pick out a present for my wife with good advice and no pressure to buy. Friendly place to be in.

Supports the Military!

Fair warning, if you go to pick up an item- don’t stand in the “Pick up” line- instead go stand in the 8 line deep line with only two associates working so you can patiently wait to pick your quality, $$$, item.Associates do their best and the store is well laid out, but the poor communication is definitely frustrating.

Staff was super friendly and attentive, even through the height of Christmas shopping.

Fast friendly service.

Beautiful jewelry!! Great prices!

Great store. Great staff.

Great Service Thank U

Love their jewelry

Very good customer service

Friendly and nice 👌

Awesome customer service and quick service.

Friendly staff and amazing jewellery.

EXCELLENT CUSTOMER SERVICE!!!!!

Great service!!

Beautiful jewelry

Great service

Amazing as usual