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Surgo Automotive
6446 San Pedro Ave, San Antonio, TX 78216, United States
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Br
Review №1

DO NOT TAKE YOUR VEHICLE HERE!I sent my truck into repair, cause we thought the fuel pump went out but turns out while they were fixing our truck they caught it on FIRE!!! They didn’t notify us! They just waited til we noticed than told us. If we wouldn’t have told them wouldn’t have told us! I THINK ITS VERY IMPORTANT TO INFORM SOMEONE WHEN YOU LIGHT THEIR CAR ON FIRE!!! And at that they didn’t fix the problem, my truck was still having so many problems! So we took it back and fuel pump was still not working correctly after THEY REPLACED IT! Mechanic claimed they removed the bed of the truck to change fuel pump, but what happened instead was we had a shorting in our break lights when they put the bed back! On top of all of that, we got charged $300 for them to fix the problem using 3 PENNIES AND THE ELECTRICAL TAPE TO GET THE BRAKE LIGHTS WORKING AGAIN! WHAT?! 3 PENNIES AND TAPE?! For $300?! DO NOT RECOMMEND THIS PLACE! We had to tell them how to fix out truck and they’re the mechanics! If you don’t know how to work on cars, you should be fired. We fixed the problems on our own at our home. We trusted the employees and this is how it went. IF I COULD RATE IT A ZERO I WOULD.

De
Review №2

Joe and James were absolutely amazing with my 71 Cutlass. I will be bringing my cars here from now on.Great place and trustworthy!!

Al
Review №3

What an incredibly professional, fun crew! They matched quotes from a shop that was a lot further away. They made me feel really comfortable and their treatment of other customers was superb. These guys rock!!

La
Review №4

I wanted to give this place 5 stars initially because I had such high hopes for them. We had our car towed there at our dealerships recommendation they told us it would be a week. We call them on the day were supposed to pick it up only for them to tell us they had got the wrong part was going to take another week. No one called us to let us know this so we had to arrange for a rental at the last minute and pay a lot more. So when we go pick it up five days later Not only was the problem not fixed because it was rattling terribly which it had never done before my driver side window was broken. On top of that weve had to bring it back 2 days later for them to repair the window and fix the rattling only for them to tell us that the window couldnt be replace that day that I would have to be a few days later. I understand that and I was okay with that but my car was still doing the same thing it was initially doing when it had been taken in for repairs. It feels like it keeps slipping out of gear. So when I talk to the manager he literally told me well at this point for people have drove your car and theres nothing wrong with it so its going to have to break until we know what is wrong with it. How unprofessional is that? So I responded with not to be rude or anything but you said it was driveable and ready to pick up when in reality it was still rattling uncontrollably and felt like the undercarriage was going to fall off. And now all of a sudden theyre telling me I need struts when just two months ago I had all brand new tires put on and everything was checked out and I was told there was nothing wrong with the car. But after complaining all of a sudden now the car is running funny. So I would definitely recommend coming here at your own discretion friend most part they are friendly and family-oriented and are genuinely good with kids however I am still having the same problems with my vehicle.

Th
Review №5

If you are a senior citizen a veteran do not take your car to these people . They will do you what they have done to me they are rude you dont get what you pay for they steal from your car

Sh
Review №6

Great team, great experience, will be back again

Ye
Review №7

Friendly, professional and able to get me in immediately for an inspection. Great efficient service from Joe.

Ja
Review №8

They will rip you off break something and then give it back to you. Rude and unprofessional. You call they hang up in your face and argue w you. Cut you off curse and just completely unprofessional

Co
Review №9

Most unprofessional business known to man I will never bring my car back there. They never answer their phones and when they do they are super unorganized and unprofessional.

Yv
Review №10

Craig answered all my questions and had friendly , great customer service. Waiting for my car service was very fast. Staff members there were very friendly and happy all smiles. I recommend this location to everyone whenever they need service for their cars.

Ca
Review №11

Ive gone here a few times and Im so happy with their service. They have great customer service and are very quick without service. As a woman who doesnt know much about car problems they answer my questions as best as possible.

Pa
Review №12

Thank you Bryan and Surgo Automotive for the good and fast service. Bryan and the team got me rite in and was very polite and professional. I would recommend them to anyone around the San Antonio area . Thanks againGreat Customer Service

Ma
Review №13

Shout-out to Craig Josh and the entire staff for ensuring me great quality customer service. I HIGHLY recommend this venue for auto repairs. -Thanks

Al
Review №14

Craig was very polite and made me feel welcomed. Definitely will be returning for future vehicle work. Thank you for the great customer service!!!

Ph
Review №15

This was the fist time I’ve used the services of your auto center. I am very well pleased with the cleanliness of the center and the customer service. The auto assistant was Craig. He was very courteous and efficient.

Re
Review №16

The people at Surgo are great, good customer service and made me feel welcomed. Craig was my representative, he was awesome and a really great guy; that allowed me to explain my situation and helped me every step of the way.

An
Review №17

I highly recommend and whole heartedly endorse SURGO Automotive. The staff from Michelle to Adrian, Carlos and Josh who worked on my Cadillac DeVille. They have my confidence and trust for present and future business. SURGO is a Sure Go!

Br
Review №18

I recieved great and friendly service in a very timely manner! No pushy sales just quick and honest work. Craig was especially helpful!

Gr
Review №19

I had a wonderful experience with these guys. Craig did a great job of taking care of me. I would definitely recommend them to my friends.

Ri
Review №20

Craig and his techs thoroughly checked my wife’s vehicle and took care of all our needs. Friendly staff and exceptional service! Thank you..

Ge
Review №21

I’ve been to other repair shops and let me tell you none of them compare to surgo !! I was waiting on my car to be done and lunch time came around and was feeling the hunger kick in. Next thing I know the front desk personal treated me to lunch I was shocked and amazed at this no were have I ever had such great customer service 😊 these gals know how to treat people and the mechanics some of the best around I am great full for coming to a place where they actually put the customer first👍👍 will differently recommend them to my family and friends

Pa
Review №22

I took my 2005 Jeep Wrangler in to have them diagnose my heater core. Thinking it was fixed I bought it home. A week later had the same issue. Took it back and they really worked with me on making it right. No problems since. Thanks to Craig and his team, for working with me on making it right!

Ju
Review №23

Great work & customer service. My parents car had broken down they took care of it and had it ready next morning 🙌.01/13 Just brought my wifes car for an oil change

Th
Review №24

They do great work

De
Review №25

Very friendly and the mechanics are very informative good place to take your car

Ga
Review №26

Friendly service. Did a great job for me

pa
Review №27

I have been going to Surgos for ayear of so I havent had any problems with them they are so courteous and careing that one of the workers turned on the TV for me and gave me the remote control but thats not the first time. Thank you sir for taking good care of me and explaining everthing.

Da
Review №28

Great place did a good quick oil change I dont think I was there more than 20 mins

Su
Review №29

Good work, fair prices! Highly recommend

wa
Review №30

This shop is the worst Ive ever had to deal with the manager in the back is rude as HELL! The guy that works in the front does not know squat..The lady that works up front with him knows more than he does..there is absolutely NO COMMUNICATION PERIOD!!!

Ca
Review №31

Fast efficient and nice people all around.

Lu
Review №32

I work here the are more than great

Ar
Review №33

Great experience great service fast service!

Ar
Review №34

I have to keep taking my car back cause its just not right

Co
Review №35

Oil change and the best customer service

Lo
Review №36

Craig & Brian did a great job!

Ja
Review №37

Great

da
Review №38

Great Service

Be
Review №39

Horrible customer service and the cars are not repaired correctly. Will let you drive off in a car, knowing something is wrong.

JA
Review №40

THIS PLACE TOWED OUR CAR AND WHEN WE WENT TO GO PICKUP OUR PROPERTY FROM INSIDE THE CAR , THEY HAD EVERYTHING ON THE FLOOR , VERY UNNECESSARY, THERE WAS THINGS WE COULDNT FIND THAT I KNEW WE HAD IN OUR CAR

Ga
Review №41

Great place great service

An
Review №42

Fast workers.

T.
Review №43

NEVER leave ANYTHING LOOSELY IN YOUR CAR, PROTECT YOURSELF LEGALLY!!!

An
Review №44

Horrible everything I would not refer anyone to this place its a lemon shop

Br
Review №45

Great company!!!

Ra
Review №46

Good attention of your workers

Information
17 Photos
46 Comments
4.4 Rating
  • Address:6446 San Pedro Ave, San Antonio, TX 78216, United States
  • Site:http://www.surgoautomotive.com/
  • Phone:+1 210-404-4466
Categories
  • Auto repair shop
  • Automobile storage facility
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–4pm
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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