They’re in the midst of a remodel, but the facility isn’t the only thing that needs improvement. Although, the facility definitely needed more work done before reopening, specifically the fact that the exit sign in the theatre is not at all illuminated.The staff seems unable to communicate anything clearly. The popcorn is stale, and the sodas have an odd flavor because of the specialty flavored coke machines. No cash is accepted, and tickets have to be purchased on the mobile kiosk, which rarely work conveniently. Visit the Jordan Commons location if you want to patron a megaplex.

I have been coming here for years. The facility is well maintained. They always have the most current movies. Even with the pandemic they are still open and they are taking appropriate measures to protect all from Covid. This theatre is a staple of the gateway. I am sure u will be returning. I recommend.

They are in the middle of remodeling, so it wasnt your typical visit. However, I did really like the new style. My only complaint was not enough syrup in the soda machine.

We love this theater complex for a few reason: its big but rarely crowded. Except for opening nights of blockbusters, you get your choice of seats. Parking is easy and cheap (sometimes free). Staff is super helpful and friendly. And the Megaplex rewards program is unbeatable.

Diana is great to work with for large company events. Staff are friendly and the theaters are always clean. Even the old-style regular movie theater seats are comfortable.

Went last weekend and basically had the theater to ourselves! It was great! The ads before the movie were even cute.

Still a great place to go even with the pandemic going on. There is less people in the theater so its actually very nice. Its not crowded like it used to be.

Always the best environment for a movie. Always the best service and bargain day is still on Tuesday. Very safe and quiet. - Great experience -

Megaplex Theaters at The Gateway offers all digital screenings, IMAX and reserved seating. The theater has always been clean and concessions staff fast.I usually take light rail and the Planetarium Station is very close. It is a great place to see a show.

The website listed my auditorium as luxury, it was not. There were 10 luxury seats but that hardly makes the whole room of multiple hundred seats luxury.Was not given validation for my parking because I ordered online.Concessions closed around 1030 pm even though there were showings until around 1am for a blockbuster filmAND to top it all off, some engineering genius decided that the actual luxury seating needed always on bright blue leds smack dab in the middle of the theater facing all the fools who didnt pay for recliners. Image attached. That isnt a cell phone in that picture. People using their phones gave off less light.

Felt comfortable with covid stuff. Social distancing was there. Ill be back.

Great service! Comfortable theater! I love the gateway mall so its nice to go to the movies and the shops around! And the theater will validate your parking which is so nice because parking can get very expensive in downtown salt lake city!

I absolutely love this theatre. The seats are very roomy recliners where you can lay your chair back with 2 buttons one for the head and one for your legs and adjust how you like.when sitting up theres another button to move them both at the same time...very large arm rests with a drink holder and then a good size table with a drink holder that swivels inward to set across in front of you or outward to not be in your way when getting up or sitting down. And the movie screen is pretty big. The sound quality is great. If you like sitting more towards the back you have to walk up stairs. Theres only a few rows that are at the level of entry and down a few steps or the row at entry...most are up stairs from the entrance. At least the theatre that I was there to watch the movie. And the movie I watched was a pretty good movie. The Gentlemen with Mathew McConaughey.

Its your average theater. Nothing outstanding for me to give it 5 stars, but its not bad.Prices are a little up there.

Not much to tell sice there closed for the summer.

I love this theater. Its right in the middle of downtown and near some awesome restaurants.

Love Megaplex theaters. Was pretty empty due to Covid-19 but we enjoyed our movie!

I really like this movie theater. Super close from downtown. I normally just walk there

Really appreciate them being open right now. Its good to have good movies to escape the hoo hah of daily life right now.

Went to the early movie today and ended up having to leave in the middle of the movie due to a family emergency. I approached the staff asking if we could get passes to come back another time, explaining that we had an emergency. They were very helpful and friendly. The manager gave us passes, plus a free large popcorn coupon and wished us the best with what was happening. It has been an emotional day, but wanted to take a minute to say thank you for being so helpful and kind. It really was needed, especially in that moment. We will definitely be back.

Being from a small town in Wyoming I was awed by the size of the place and the thousand or so movies showing. My only complaint was with food and drink availability. I could not find a cup of coffee. Only drinks there were flavored sugar water. They did have pizza hut pizza though, served pretty fresh and hot.

Good popcorn and concessions. A little pricey but good quality theater. Could be updated with new seats and newer technology.

This theater does not have the fancy reclining seats but the theaters are large and generally you can get a seat even on opening night. They have the awesome kid packs. Theaters are clean. Parking is convenient in the garage below. Make sure to get your parking validation at the theater.

Megaplex is always a good choice when it comes to movie theaters and this one is no exception. The staff are kind and courteous and the movies look and sound very nice!My only complaint is that the seat isles seem more narrow then other theaters in the area. This is only a problem with people going to and from their seats.Otherwise a lovely experience.

We saw Crawl here. At least the theater was good. ;-) Really liked the area. We had tasty pizza before the movie. The employees were friendly. Everything I would want in a movie theater was here.

Ive been here before and I didnt remember much but when we went here again it was awesome! The theatre was nice (Although some tiles some of the roofs were missing, but not on the main high entrance roof. I cant blame them, they were probably fixing something.) And the seats had vibrating motions and Ive never seen that ever! Good place!

Best theater in Utah. Is a great experience to came here and watch a movie, is a great environment. Youll have a great experience here. The rooms are great and great seats. Their sound system is great too. We love to take our kids too. Food is great, expensive but great. Highly recommended it, you wont regret it.

I’ve been to this theater a few times. It is an “alright” place, meaning it is a movie theater, and ever since City Creek opened up, which is like a glitzier, fancier, cleaner, less homeless people version of the gateway, the gateway mall has gone downhill quite a few hills ago. They MUST be losing money. I bet, year over year, their ROI has been tanking, and their marginal retail investment ratio has been like below 15%.Like, I walked through and there were all these weird stores that I’ve never heard of. I don’t even remember their names, but I remember that I don’t know them. They do have a Dave and Buster’s, which is nice, but it’s not really a place I could see two people falling in love. This is more like a place that I would go to shop if I lost my job and someone slipped something in my drink at the restaurant because they wanted to take me out (kill) but I saw the look in their eye as they walked past, so I was able to run out of the restaurant, but I was totally disoriented and didn’t recognize my surroundings (Gateway) because it just is not a very nice place to be anymore.But the movie theater is still there, so you gotta give them credit. The buying tickets experience is cool. You pretty much give the people cash or your credit card and they give you a movie ticket (IT’S THAT SIMPLE PEEPS), and then you go sit in a dark room with a bunch of strangers (if you’re watching a good movie. If it’s a craappy movie then you might be in a huge dark room all alone) and watch the movie. I don’t usually watch very many movies, but when I do, I consider where I want to go carefully, and I have been to this place at least once in the past few years.

Family sure in joys megaplex.

For a dollar at the consessions you can get a validation for your parking. The staff was friendly and helpful. We went for a limited release movie. Nice large comfortable stadium style seats. The seat backs lean back a bit too. Restrooms are large and clean. Ill definitely be back.

UPDATE: The Megaplex door signs now say (in fine print legalise at the bottom) that concealed carry permit holders are permitted to carry on the premises.Wanted to see two movies at the Gateway Megaplex today, but was stopped at the door by their No Firearms Allowed sign. I dont patronize places that advertise themselves as soft, gun-free-zone, targets. Signs never stop the bad guys.

4/5 ONLY because it is not the largest or most complex theater I have been to. Movie was good, food selection is good, culture and overall asthetic ok.

Its like someone took a movie theater and decided to maximize the number of advertisements until everyone went insane. On our visit, I clocked in 23 minutes of previews of which half were local adverts. It became so bad my wife and I were rolling our eyes each time it seemed like the movie would start... But nope, better squeeze in another advertisement. You arent even shielded from them in the bathroom, they are plastered on the doors. Just bad, bad, bad. They you be paying YOU to see movies there with this level of constant promotion.

Nice movie theater. The seats are comfortable but not like the reclining seats in some theaters. Lots of options for movies. Parking avalanche in a parking garage for a small parking fee. The signs outside the theater doors let you know when the movie will be over, which is helpful. They have some massage chairs around in the hallway, and the hallway is very spacious.

Nice theater. Cleaner than most but it was a late, quiet Sunday night. Only 6 people in the whole theater for the 8pm Incredibles 2. That was awesome! No sticking to the floor when you walk through the seats, no trash anywhere, very nice. Pay for parking but they will validate most of it from what I hear. I found parking for free not far away so dont know for sure.

Very comfortable. Great sound. Menu not limited to just candy and popcorn. I shared a pizza with my daughter.

Good location in downtown. Has all the screen options anyone could ask for, good service and staffing. the parking underground makes this extremely easy to access along with local restaurants and public areas.

Meh. I just have such little motivation to go to the theater anymore. I visited twice recently to see newly released movies. Both were fine experiences however the employees arent very helpful with parking validation (which costs a dollar). Since its pretty slow/empty here often it seems they like to chat with those they find interesting while keeping others waiting in line unnecessarily. Also, they shouldnt charge for validation when parking is free. I paid for it then when to exit and no fee was required. Kinda scammy if you ask me.

This evening my husband and I wanted to go to see captain marvel. We got into the movie and there was someone sitting in the theater with two large suitcases next to us. After about a few minutes, my husband and I went to go address the issue with the woman checking tickets. She did not seem to know what I was talking about. She then told me to ask the managers, and they were not aware of it, either. We are extremely disappointed with the security and rule enforcement here. We ended up leaving the movie because of it.

Fun little theater, with good staff and one of those awesome concession stands where you can get just about anything. Theyre good about keeping up with the new movies, too. My only complaint is the chairs, but even then, theyre actually pretty okay chairs. They just arent the fancy recliners, which is fine.

To be honest, I only really look for movies to be affordable, and for the theater to be clean, so I really dont think that this theater is all that different from others, except for one key aspect: they have salt packets here. I love to get popcorn with my movie, and nothing puts me in a sour mood faster than communal salt shakers. Only movie theaters run by sociopaths would do this to their customer base. But the Larry H. Miller Megaplex is obviously taking customer concerns into the continued improvements of their operation, and for this, I emphatically commend them.

Always convenient seeing the newest box office hits Megaplex-style and not having travel very far to do so. If you live in downtown Salt Lake City then choosing this theatre is never a bad idea. I usually go on Sunday evenings because there are never any lines or overcrowded theaters to deal with. I wish they had the reclinable seats though. The chairs provided at this movie theatre are comfortable but can be hard to lean back.

Great place to watch a movie. My wife has difficulty hearing and loves the fact that they have closed captioning options.

The seat aint lazyboy their stiff but clean went to see a movie wasnt much of a crowd so seating was available but if your looking for a theater to take your girl this isnt the one the arm bar came up but I like when I can cuddle up with my love and watch a movie together

Good place to catch a movie. Still a little “dated”, but they are working on updating the place slowly with better seating etc.nice place to catch movie and dinner in a neighboring restaurant.

Very accommodating. Great snack bar and food. But it is expensive. Maybe the seating could be a bit more comfortable for the price. Suggesting. Thanks.

A new low has been reached....showing ads in between trailers. Showing ads after the specified showtime has passed is unconscionable. How could anyone think its ok to show ads to an audience during an experience that theyve already paid for? Its a terrible solution to a dwindling revenue problem...make the experience more satisfying, not less satisfying and maybe your returns will improve. Until then I predict Regal and Cinemark (both are trying this out) will start to lose customers at a faster rate.

Sound system good. Service good. So why am I giving a negative review? The lights in the theater were on too bright!! No theater have I ever experienced this. I even had to walk out and tell one of the employees to turn it down. They did nothing. Im assuming that this particular stadium was older and didnt have floor lighting and needed the lights to be at a certain brightness, which I understand, but it ruined the entire movie experience. Furthermore, since it was an older stadium the seats were completely antiquated and outright filthy. Needless to say, I will not be returning.

Have lived a couple of blocks away from this theater for 5 years and consider it one of the reasons why I love living downtown. I can hit a matinee on the spur of the moment and am guaranteed smiling customer service crew, and lines that if they are present at all, move along rapidly and efficiently. The theaters arent brand new but that can be a plus because I think it means the people who work there are experienced and familiar with the equipment, the facility, etc. In probably more than a hundred different films the movie experience has been lovely. Comfortable seat, sound and picture are excellent. Gateway isnt the newest star in the Megaplex sky but it is one of the wonderful reliable places you know you can return to over and over and know you will have a great time doing what you wanted to do: See a Movie!

We go to this movie theater several times a week, but today we planned our day around seeing The Grandmaster in theater 5, only to sit down in our seats and find out that one of the speakers was blown out. When we notified the manager he said, We know about the problem. When I asked why we werent told about the problem when we bought our tickets the manager said, Most people dont notice it. We said that was unacceptable and asked for a refund. He did give us a refund, but he acted really put-out. He never apologized and he kept saying, Well, most people dont notice it. So, this theater has no problem selling tickets to a broken theater and not telling its customers. Ive never had such terrible customer service at a movie theater. I love movies, and when a theaters sound is messed up, its a problem and detracts from the movie experience. So warning: theater 5 speakers are blown out and the management here is really disappointing.

The theatres are good and with nice ambience. There are only few food options and not very good. I watched couple of movies and the sound and picture quality was good. The 3d effect was also nice to watch. The only thing is that the theatre remains mostly empty and there will be only few people watching the movies.

Megaplex at the gateway is nice because it is so close to downtown. It is in a weird place because the Gateway Mall has seen a lot less traffic in the last couple years with City Creek Mall opening a few blocks away. There are some stores still, but lots of empty store fronts. So sometimes the movie going experience is just that.It is also close to the main homeless services area on Rio Grande. It is safe, but anyone who has been to a city will know what kind of people might be around.

Nice place... huge theatres ... worth the experience. Did the guy at the snack bar really ask if I would like my change? Is this a normal question? Am I supposed to tip? I watch a lot of movies and travel to a lot of movie theatres and that the first Ive heard of someone asking if I would like my change. Also, cleaning crew is supposed to make some sort of an effort to conceal supplies for cleaning theatres. Dust pans and brooms everywhere. Over flowed trash ... wow.

Movies were great(obviously) and seats were very comfortable. The only downside is that the snacks are very expensive for stuff so small. But then again, it is a movie theatre, so I guess I should expect that.😋

This is a good theater. There are $5 movie Tuesdays. There is parking in the garage, but its not free. Ive been here at times and it was super busy and Ive been here times like today that were not at all busy. There is stadium seating and picture and video quality is good but there are newer theaters in the valley with more comfortable seats.

25 minutes of ads and previews. 25 minutes of ads and previews. 25 minutes of ads and previews. 25 minutes of ads and previews. 25 minutes of ads and previews. Why the hell make us sit that long for ads. After that, the movie started but not in 3d. After tracking down an employee and 15 minutes later, they finally switched it over to 3d. The 3D looked worse. Something was off and it looked way out of focus until we got them to change it back to non 3D. That may not happen at every movie here but the 25 minutes of adds and previews will.

Just as good as any Megaplex. Good poporn and great selection of drinks. Seat are comfortable

Parking was hard to find when we went, but they ended up letting us park for free, so that was nice. They will give you a parking voucher for $1 if you buy concessions (cheaper than the usual $3-5 the parking garage charges). We loved Spiderman Universe! The ticket lady was very nice.

Spilled drinks from previous show where I sat. No leg room. Paid parking, but will validate for one dollar. At concession stand, they dont tell you anything about what else is available. Example, I inquired about the plastic popcorn tub. I was told that they didnt have any. This would have been a great opportunity for them to up sell me on a drink, Were currently sold out of the plastic, popcorn tub; however, since you like the refillable plastic tub, perhaps youd be interested in our plastic beverage cup. No! I was not told about. After I paid, I saw it and asked about it. The response, Oh yeah! We have those for one dollar more! Duh.

Its a fine theater. I dont like that you pay for a movie, popcorn and a soda and then they still make you pay for parking validation. It has average comfort seats and screen size but top tier prices for the salt lake valley.

Handicap accessible. Not overly crowded. Good view from all locations, and clean.

This is a good movie theater. Nothing real special in my opinion but it has everything you might expect from a movie theater. They are cool about letting you bring water bottles and what not. I know some of the theaters have couches and other comfy seating options.

Its pretty posh. Overall a nice place. The employees are pretty friendly overall.

Didnt seem like extra butter but my expectations for that may be unreasonable. Everything else was great!

Always a great place to see a flick! Use the parking garage and get your parking verified, always a plus!

I would definitely recommend this place for a day at the movies.

Great theater - all the staff Ive interacted with at the Gateway theater have been very friendly! The theater is always clean, too! Great deal for parking - you can validate at the front counter for just $1!

HiPersonally I like this theatre. It has great sounds and really good film vision.The snacks are my very minor complaint. They should have more savory snacks, more sweet snacks, and more spicy my personal interest. But other than that the price is perfect for my six person family. I really recommend this theatre for my own reasons and many others.

Saw two movies there back to back. When I left they told me I needed to pay 1$ to validate my parking and it would save me $4-5. Total of parking was $7 and was discounted to $5. So I paid $6 to park, but 4 hours was only $1. Total rip off and after three managers was told sorry thats how the property mgmt handles it. Never will give this place another $

Fun area. Movie was good. Many concessions to choose from. My only complaint is that there was no way to get out of your seat with out stepping on the toes of people you pass ,hitting the people in front of you and pushing the seat into the people behind you. Other than that. It was all good.

Big. Good sounds and clean comfortable theater. Way too many ads - ads not just trailers - so much so that the delay was a real bummer to our experience

Great movie theater. They always have the current titles and the food court is good. Tickets are reasonable. Four stars because the seats are not very comfortable compared to those at a Cinemark theater.

Love the $5 Tuesdays. Its small but I like it. Great service ! (:

My wife and three of her friends stood in a line for an hour and a half, just to be told they overbooked the movie. They wouldnt let her see the movie at a later date. That is horrible customer service. Nobody wants to be treated like that by staff and the managers all ran away and hid from people wanting to make things right. On top of that you have to pay for parking. This theater doesnt even deserve a 1 star. I would give them a 0 if I could.

Great theater. I don’t go to the movies too often, but I try to go to Megaplex when I do. Always clean, temperature is perfect, and the seats are very comfortable. The picture is always correct (some theaters will occasionally have misaligned projection).

Employees are always friendly and they take pride in keeping a well kept theater. Always a great time and experience.

I never have an issue here unlike other theaters. Usually pretty good seating available.

We were so excited for my daughters first movie theater experience! Purchased tickets online and came in talked to 3 staff members about where to grab tickets or check in not one knew what to do. Was as simple to go to ticket rip stand to the theater area. Then got out and asked for a parking validation and ends up now you have to pay for it. Money scam if you ask me. But they should provide a validation for parking for paying customers. Discovery gateway gives them for free to paying customers. Probably shouldnt be so money hungry Larry h Miller and you should take care of your customers. Sadly wont be going to any Larry h Miller in the future. Hello Centry :)

There is very limited parking in the underground parking garage for the theaters. The theaters will allow you to purchase a Paking Pass, that will save you some money, depending on how long you are parked. The theater screens are not very large, and seating has not been updated since the theaters opened. The staff is friendly, but concessions at the theater are more costly than some other theaters, and we purchased popcorn, a large drink, a pretzel and Redvines licorice. The popcorn wasnt great, but was passable. The pretzel was extremely doughy. The drink came from a self serve machine, but was really good, and there was no residue of previous customers drinks included, as sometimes happens from multidrink machines. The restroom, unfortunately was not recently cleaned, and we attended a Matinee at the theater.

This used to be The theater to go to. Now it is The theater to avoid! Megaplex sets a high standard for the movie experience when new, however it looks like once a theater is built they fail to maintain it. The place is dirty and is in need of a good cleaning from top to bottom. The lighting is off and the speakers are worn out. I have written the local management, but it seems that they are not self starters and will only do what Megaplex HQ will let them do. Take some responsibility and clean this place up! For now I would avoid this place until they get their act back together. Go visit a Megaplex that is new, and you will have a great time.Hopefully someday this company will figure out how to maintain facilities.

Great movie theater, clean and parking was easy. The only challenge was the blind assistive device had to be reset about 15 minutes into the movie.

Come here all the time, but this last time needs to be noted. went to watch a movie i didnt research prior to arrival. I had no issuses with the movie, but it was a very disturbing and sensitive topic for who i was with. Went to ask about a possible refund and we would just view another movie at a later date. They offered an alternative movie and complimentary snacks. Very friendly, and professional even when it was such a simple error.

Clean and nice however the app is not that user friendly watched New mutants wasnt that good

On Tuesdays, Megaplex holds $5 tickets for any movie in any theatre. Its absolutely incredible, and my wife make sure to go every chance we get!The theater here is clean and tidy, but the seats are older and not as comfortable. Staff is wonderful, and the quality of the movies are excellent.This theatre is missing IMAX though, and might likely be missing D-Box as well. It does play 2D and 3D movies though.

Always seems clean. Staff are friendly and kind. Best time to go is Tuesday late mornings.

Went to see Rise of Skywalker. The show was great. The seating is cramped compared to the Mega Plex that we usually go to.

The seats were comfortable. Lines were long & slow. Thankfully they played over half an hour of previews so I didnt miss any of the movie waiting in the popcorn line.

Maybe this is how its going everywhere in SLC, but waaaaaay too many commercials thrown in with the previews (as if even 1 was ok). I usually like previews, but today they took 30 min--no joke--because of all the regular commercials mixed in.

Theyll validate for a dollar. Thats great if youve gone to Dave and Busters where they dont validate

A really good example of everything wrong with modern society. Everything is automated in attempt to avoid having to pay a couple of employees, therefore everything is filthy and obnoxious to deal with. Then they have the audacity to charge for parking after you pay for a $10 movie ticket.

Good customer service, but they need to update the chairs.

Ive been here multiple times and service has always been great.

Great playground for kids to play on out side to play in or on while you wait. Theater is very nice , perfect for kids.

Not worth spending $10 on a ticket for a seat that does not recline. It needs to be less money. Also it is always messy and the staff never really knows what they are doing. Cant scan online purchased tickets and dont give validations so then to make it even more money you have to pay to park.

Love coming here. My siblings and I are always able to come and watch the movie we want to watch. The employees are friendly, always down to movie feedback and help inform about whatever deals there are for the snacks. Would have gave 5 stars, but one time my card got doublecharged and the manager on-site didnt know what to do.

Clean. Comfy. Ample seats. Matinee prices. Perfection!

Great movie theater. Nice place to just relax and enjoy a movie.

This theater is fine. Just wish they had reclining seats

Plays the latest movies. Not as many showings of same movie as the larger Megaplex locations. Popcorn and pizza are always fresh. Comfortable seats, some imax/3D movies. Next door to the planetarium, so the theater will play some nature documentaries.

They need to get modern about doing cash refunds on shows you cant attend