A great hotel near the temple square in downtown Salt Lake City. Easy free parking in a garage next door, although the parking spaces are a bit small. The rooms were clean. The view from the hotel is nice. A special shout-out to Jordan, who kindly helped us with the luggage and answered our questions. He even gave us some cold water for the road when we left.

Great location downtown with direct access from hotel to City Creek shopping mall.Nice buffet breakfast & helpful staff.

Positive: The location was great. Near city creek shopping & in a very walkable downtown area. Negative: Room was dated, smelled like cigarette smoke & very musty. Ceiling had a very pronounced crack from 1 end all the way to the other end. Walls were paper thin. Floors were dirty. Metal piece of the bath popped off shooting black mold everywhere. Bugs.

Great hotel! Grateful for them accommodating my request including a personal scale :-) I have an asked them to put it on my bill so I can keep it but they did not charge me. The sad part is the sauna and the pool and a lounge were all shut down throughout the whole month of August 2021 I hope they will find the stuff to operate those important facilities. Zara , Katia at breakfast restaurant service for a wonderful and all this went above and beyond! Xiau in housekeeping was super attentive and everyone else as well. Thank you front desk :)

Feels a little dated. Wish they had more gluten free options for celiacs

Showing is age a little, but still a comfortable and elegant hotel. Great downtown location. Good breakfast buffet. One star down because the bar had limited hours and space, so not a great gathering space for a large group.

Make sure you read what this hotel includes, there was a picture of a pool but there was no pool when we got there. After a long hot day of Lacrosse tournament my kids just wanted to take a dip in the pool with teammates. Also the hotel is very nice inside the lobby but its a different story when you get to your room! We checked other floors but they were the same outdated 90s style. It is pretty cool that its connected to the mall City Creek Center. Thats not what we were there for so it didnt care but we checked it out anyways!

Positive: The staff and manager  are amazing and supportive. I appreciated their kindness and professionalism. Negative: The hotel itself needs lots of renovation¿there is no ventilation in the rooms. My roommate actually got a respiratory infection and we are pretty sure it¿s from sleeping in the non-ventilated room there was mold. The hotel was very understaffed.

My friends and I are staying here for the night and WOW…. the lobby was packed, the line to checkin was massive and the phone was ringing nonstop it seemed. THERE WAS ONLY ONE PERSON WORKING!!! One!!!! This large hotel and they can’t even bother to have extra staff. Management/Marriott should be ASHAMED!!!!! Huge kudos to Ravi for handling it so well. He was polite, helpful and yet somehow still kept a smile on his face during this hell. Is it really that hard to hire extra help or even have a manager come assist?!? Horrible!!!

The lobby was nice and the rooms were clean!! What I didnt like... they have pictures of a swimming pool online but they havent actually had a swimming pool or hot tub for long time, according to hospitality clerk. We were on the fifth floor and you could hear every tiolet flush three rooms down, and hear peoples conversations in the rooms next to you and across the hall. For a Mariott, I guess I was expecting better quality. It felt more like a motel 6 and it was noisy all night due to the location. There were night clubs with bands open until the wee hours of the morning.

Clean facility , right in the heart of the best area in salt lake downtown, the pool was epic , great view . I’ve stayed here twice I’ll always come back !

Positive: Convenient location, if being downtown is important Negative: Rooms are a bit dated, no in-room safes

Great place! Wonderful housekeeping staff. Friendly folk in the morning at breakfast. Only one complaint: the scrambled eggs were awful, every day. Dry, crumbly, yech..

Positive: They were very friendly from the time I walked in. Took care of me and made sure I got everything I needed.

Do not recommend. Staff was not that friendly, they do not have a pool, no complimentary breakfast. For $130 for a standard room I did not find it worth the price. The only cool think about it is the location, it is right in the middle of everything.

Positive: Our room was very clean. Upscale accommodations. The hotel staff was professional and friendly. It was a great value. Negative: Im okay with paying for parking, but free internet would have been nice. We did have some outside noise from the Friday night city life, but it wasnt terrible.

Good space. Sound system was so-so, otherwise a good centrañized locación within walking distance to many spots.

Great Place to use on road trips. We had a nice view from the top. 24/7 pantry.

Positive: It was easy to get to, staff were accommodating to offer complimentary roll away bed since they no longer had a room with two queen available. Negative: It just did not meet my expectations of what a 4 star hotel should be. Bathroom and room were extremely small and outdated (for a 4 star). And the location did not have a pool (although, I was grateful to know this prior to booking).

Positive: Location was ideal for our itinerary. Staff was very respectful and professional; quickly responding to our requests. Room was basically OK, but all considered the price was great. Negative: No notable dislikes to speak of.

Nice, clean hotel with a good breakfast buffet. The front desk staff was super friendly. Would go here again.

Nice and convenient location and good staff, but a bit dated. No free parking or breakfast is also a down size when other places in the area offer both. Views are good

Were having our Kiwanis international convention here and theres plenty to do all sides and around the convention with the City Creek Mall n Temple square features... The hotel is top notch and close to the convention center so we can just walk to our meetings and pretty much every place else

Lobby a little outdated but staff and service made it better, breakfast buffet was great and room was very spacious and modern.

Nice. Has a mall and a couple restaurants attached. Plenty to do downtown. The showers took entirely too long to get warm water.

Great location. Good hotel. Doesn’t feel like a 4 star hotel (more like a 3 Star) and the rooms are dated unless you get concierge service included. Bathrooms are small as well. I will say the service was excellent. I would definitely stay here again.

Hotel entrance is very nice rooms need updating, desk help very courteous and polite

Positive: Not much anymore Negative: Lots of things: they secretly charge an added fee for parking ($19), but worst of all they ripped out the pool and try to keep that quiet. We remembered the pool and hot tub and it was something we planned. We didnt even think to ask if it was gone.

Would not go again. Pay to park. Pay for wifi. Pay for breakfast. Parking garage is shared with the public, so spaces fill up. Come on. Even Holliday Inn has free wifi, parking, and breakfast. Room was just fine. Nothing special.

Nice hotel with predictable rooms and a fantastic location. I expected parking to be a nightmare, but it was great.

It was so convenient to be located next to the convention center.

I complained salt lake Marriott downtown at city crreek. My tour group live this hotel on July 25. My tour group have 3 rooms. My company ctour already paid money to salt lake marriott, but Marriott still make mistakes to charge me 229.28. I call the front desk so many times, So far Marriott don’t refund me. I will complain the hotel until salt lake Marriott refund me. The service was so bad.

Clean and nicely located. Felt like the staff could have been a little friendlier compared to all the all Marriott I have stayed at.Very nice to step out and walk into mall for shopping. Also have many additional options for a bite to eat all near by.

Positive: Excellent customer service, clean, covered parking and great location. Easy, pedestrian area with lots to offer within walking distance. Negative: Its 2021, time to stop charging for internet. If you join their rewards program(Bonvoy), it is included in your room rate, but seems so outdated to charge for something that is complimentary in just about every business now.

Requests for towels and necessities went ignored. Ended up buying TP at the nearby Walgreens.

We purchased a room with a Balcony through a Priceline and when we got there, they said no more balconies were available but that they would discount our rate. The room was still more expensive than it would have been through Priceline. After calling the desk to tell them we would have gone somewhere else for that rate, magically a room opened up with a Balcony.Besides that, the room was amazing! I would definitely give them a 5 star rating if we hadn’t gone through the trouble at the beginning (oh and also because you still have to pay $20 for parking - it isn’t included in the price of your room).The Starbucks in the lobby is a nice addition too, though the line was very long!

Positive: I love the fact that the hotel was clean and neat at all times... Due to COVID 19 they had all of the things that was needed to keep the guest safe. Negative: The only thing I didn¿t like was when the lady needed help at front desk she was the only one doing all of the work.

Positive: Staff was great. Very clean. Negative: Wifi is only free in public areas!! For this price hotel that is ridiculous. Room was clean but needed some love, and there was no info folder anywhere

Positive: The location and views. Negative: Would like different types of toiletries. Did not care much for the scents and they weren¿t very moisturizing.

Nice place, definitely geared more towards business. No pool, hot tub or spa and no free parking. Nice rooms and fun downtown atmosphere but not really a place for kids if you bring them.

We stayed for a night and had a great time! The fitness center was super spacious and had a lot of equipment. Austin was really helpful for weeks leading up to our stay, answering all of my questions over the phone and making sure we made the most of our short stay. Would definitely recommend!

Nice. Close to City Creek and the best restaurants (Cucina Toscana, Christophers...) Meeting facilities are top notch and of course they have a Starbucks. Temple Square is a very short walk as well if youre touristy.

Positive: Our room on the 14th floor was wonderful. Walking distance to a beautiful mall.

This hotel staff is incredible. Our group of nearly 50 folks is extremely grateful to have found the Marriott Downton City Creek. From our first contact over the phone, management was more than willing to take on our lodging needs. We had a very large group with varying reservation requirements (some staying only one night, some staying four nights, some names hopping on last minute, and some dropping off just before arrival). On top of that, management was willing to help us determine tax-exemption requirements as part of a government event. The nightly rate was very reasonable, especially since it included a delicious breakfast every morning and exclusive access to the conference room the entire weekend. Speaking of breakfast, the quality and quantity exceeded our expectations. Compliments to the chef. It was always ready early, and wasn’t cleared until we were all done. The breakfast staff exhibited excellent customer service and deserve recognition. Every member of our team had plenty to eat for our long days. The chef and breakfast staff set us up for success. Thanks to the hotel team for the flexibility in adding breakfast VERY early on our final morning too. Believe me, our guys and gals needed it. I can’t say thanks enough to the staff for dealing with our constantly changing needs. The front desk staff was even willing to act as a vehicle key valet for all of our shared vehicles. I know they didn’t sign up for that task, so we thank them for helping. I must not forget to mention the clean and comfortable rooms. The hotel is beautiful and the location is perfect for allowing groups to spread out and explore the downtown area. The flexibility of the entire hotel staff - in every aspect of our stay - led to a successful training exercise for our team. We hope to do the same again in the near future. Thank you.

Positive: Very clean very modern Negative: i would have liked a complementary coffee or water station for when we were checking in or in the lobby area

Great place and amazing conversations with their homeless population.Rooms were clean the front desk was amazing and the one houskeeper who stayed the night earned this hotel a solid 5 stars best business trip ever

Stayed last light with our family in two rooms. Honest review...the staff is great, rooms were clean, location was excellent. However, the hotel rooms are really dated. I question whether or not this should really be branded as a Marriott. Maybe should be a lower tier Marriott product. Maybe a Fairfield or Courtyard or something that isn’t supposed to be as nice. It’s quite “not fancy”. I’d definitely recommend other hotels downtown if I our like a nicer room.

Comfortable hotel. Location great, walking distance to lots of great restaurants and shopping.

I never went inside the Marriott, I at this location sitting outside on the street bench allowing my 3 year old granddaughter to enjoy some outdoor activity.I went to the Salt Palace for my second Pfizer vaccine.The area was clean and people were friendly in the area.

Positive: Marriott standard of quality and very helpful staff Negative: The location felt a little sketchy...Which made me consider if it was safe to walk to the locations around which was a reason I had picked this hotel

Negative: What kind of 4 star hotel doesn¿t include free breakfast?

The Salt Lake City Marriott is a top notch hotel that is a wonderful place to vacation! It is located in the heart of the city next to the Mormon Temple grounds with easy access to the rest of the city. The staff is very friendly and very helpful. They made an extra effort to make us feel welcomed by upgrading our room to one with a balcony with no additional charge! The rooms are clean and reasonably priced. Every aspect of the stay was terrific! When in Salt Lake City, the Marriott will be an excellent choice!

Do not put a mini fridge in a cupboard with no ventilation! It was over heated and had to be pulled out. Beds were uncomfortable, we were charged for internet even though our booking said it was included. Lobby has been updated but everything else including rooms are very old and out dated. Location was great but thats about it. Not sure how its a 4 star hotel.

We stayed here for our trip to SLC. We spent one night on the 12th floor with a view that was over the mall. The room was average, slightly dated albeit quite pleasant.After the 2nd night in Park City we returned to SLC and they upgraded us to the 15th floor with a balcony and a view over the city. The room was remodeled, clean and a shower with a rain shower head and separate wand.The clerks were always pleasant and eager to help. The hotel bar was average. The Salt Stone restaurant had a decent and varied menu with good food.The hotel is within walking distance of all the fun things to do in the downtown and we didnt even take the rental car out once. There is a fee for parking but that was to be expected as all the downtown hotels that we checked charged for parking. I would suggest that a free parking comp would be a nice perk for Titanium status and above customers.Marriott helped to make our stay comfortable and enjoyable. When we return, we will definitely consider this location again.

Really good hotel. My only grievance is that they dont have free wifi.

The hotel lobby was recently remodeled but our room was old, dirty, and falling apart.The bathroom sink faucet is literally crumbling (photo attached). How can you possibly sanitize that?The TV marketing promoted free sanitizing wipes...we could only find ONE wipe in a single packet next to our TV remote.We found a dried, red substance on our blanket (photo attached).The TV marketing promoted that high touch surfaces were being frequently cleaned and sanitized. Please take a look at the hotel elevator buttons...they look like they havent been cleaned recently (photo attached).We checked in early evening and there was only one front desk worker and a line with several parties. The security staff was having to answer front desk calls. Seemed understaffed.I would not stay here again, especially during COVID and especially for the price.

Great location and the staff is very friendly!

Rooms are getting a bit dated, but wonderful value and good location. The pictures are from our relatively inexpensive room.

This is a pretty tired hotel and I was less than impressed with the cleanliness. Tight bathroom. Great location and good view though. The people were great to work with. Helpful valet. Self parking was $20/day.

Nice hotel right downtown next to the mall and temple Square. We had a wedding here. The facility was nice and the staff were very attentive. They made sure that all of our rooms and the whole event went well.

Customer service was wonderful. However, I was disappointed at the rundown condition of the room, especially the bathroom. This hotel needs to do some updating.

The staff here is so wonderful! We had a large group (30ish people) and they were so incredibly accommodating. All of our special requests were welcomed and satisfied--to include moving breakfast hours, unique parking solutions and setting up covid compliant conference rooms. The amenities were consistent with the Marriott standard but the staff really went above and beyond.

Bathroom tile was scary - had to pay for parking. Very nice staff.

I like this place. I travel a lot. Ive stayed as many or more than 500 nights at places. I dont think this place is 5, but I didnt want to downgrade it with a 4 rating. Its a nice place and the staff are definitely a 5. The 4.3 rating is very accurate and justified. You wont be disappointed. Parking is extra.

Great location and great staff. We were in a corner room with a nice view of downtown. My only complaint was construction across from our room that went on 24/7.

Expect bright and airy rooms at this top Salt Lake City hotel; each of these has a balcony overlooking the city and boasts well-appointed bathrooms for a comfortable stay. This large hotel features a fitness centre and a business centre.Other amenities include a restaurant called Elevations, which serves meals throughout the day. The lounge bar provides small plates and cocktails in the evening.Location: Conveniently located adjacent to Salt Palace Convention Center, from here, Temple Square is just yards away; this hotel is also close to plenty of shopping and dining opportunities.

I have never written a negative review about a Marriott hotel so I’m sad I have to write this today! We got to SLC early and called to see if there was any way we could check in early. The lady at the front desk was pretty snippy with us but let us check in early. When we got in our room is was extremely hot. I told the front desk about it and they sent a guy up to fix it. The man fixing the temperature said our room was reading 98 degrees. He was so so nice and let us change rooms. About the only good thing we have experienced so far. When we got to our new room the water bottle the counter had been opened and drunk out of. We went to get ice we had to go to three different floors to find a working ice machine. You would think they would have the money to fix the AC or provide ful(and sealed) waters when they charge $19 a day for parking and $14 for WiFi. We won’t be coming here again, that’s for sure..

Such wonderful staff when we stayed last weekend. So helpful. Can’t wait to return!

Not rich or snobby enough to shop there.

Beautiful and comfortable. Will return.

Paid way too much to stay here. Our room was freezing, they did send up maintenance (who was very kind) who found and fixed the problem, but even then, the room never warmed up. The shower was awful, the weakest water stream and lukewarm water at best. The toilet seat needed replaced. I have stayed here before and had a much better experience but this time left me disappointed for sure.

Most hotels offer one free parking space. But here parking is $19 per day. And you’re charged $15 per day to use the wifi here. Absolutely ridiculous and unacceptable in this day and age. Hotel rooms are nice but outdated.

Positive: Location Negative: Check in was at 3:00 pm. Room was not available until after 4:00 pm. Stated room had a balcony but no balcony. Concierge level was a waste because the lounge was closed.

Positive: Comfortable beds good location Negative: No swimming pool! Restaurant was closed! Charged $20 for parking! Nasty smell in elevator!

Nothing impressive. We got the room through a third party, booking.com. For that reason they could not honor my King Suite reservation. They gave me a much less impressive room and charged the same price. It was a take it or move on attitude from the front desk. Restaurant in lobby is closed, no pool, no breakfast.

The location at City Creek is great and convenient but beyond that, this hotel leaves a lot to be desired. We stayed here a year ago and weren’t very impressed and decided to give it one more chance. We will never stay here again. The place needs an overhaul. Between the alarm clock unexpectedly going off at 6:00 am, the dried urine on the toilet seat when we checked into the room, stains on pillow cases, we are officially grossed out. It seems housekeeping has a few items to add to their checklist. Not Marriott standards.

This is a very nice hotel! Its in walking distance of City Creek Center which is an outdoor/indoor shopping mall that is beautiful. Workers were great and rooms were like new, clean, and had nice amenities.

Clean and neat rooms and sheets (thanks to the amazing room service providers) but old appliances and carpets

Nice place to spend your money))

Terrible and rude bell staff. Chips on my room floor . Room was dirty.

Another great Marriott property right in the heart of it!

The hotel was okay. Unfortunately the hotel didnt do a good job enforcing mask laws in their lobby. I saw families without masks. The hotel looks a little dated and probably needs a little bit of renovation. The reservation and payment got screwed up and had to fix it twice with Marriott. Marriott woman at the check-in desk did a good job making it right and fixing the problem.

Just know this is great for affordable choices and not a big deal for accommodations.

Great location and impressive lobby..... Too bad when you leave that space nothing else seems very spectacular. Too bad every time we entered the lobby there were large family groups not wearing masks and clearly being defiant and hotel staff did nothing to address the situation. Terrible location to visit during covid unless youre one of the anti-maskers... Then youd fit right in. Staff is very thoughtful and helpful. While the photos on Yelp appear to show updated rooms....That was not our experience our room has popcorn ceilings, squat ceilings and the decor looks like it came out of the 90s. We have a corner suite as an upgrade the main view is overlooking the Nordstroms roof and theres really nothing impressive about the room other than theres two windows instead of one. Hopped in the tub because I was cold from being outside, back of the tub was slimy like there was soap buildup or cleaner left on there. The blanket seemed old and Ive attached a photo of what the comforter look like it was gross. Going to go shower now and evaluate my life choices.

Room as much smaller than expected and was dated. Otherwise a great experience.

Special Delivery at Marriott SLC City CreekAll of my special requests that I typically asks yet this time I didn’t and I noticed were in this room:Extra TowelsExtra Firm PillowsPlus....I had perks like on the Concierge Lounge level and a room with a Balcony.I have to thank the Concierge Lounge Bartender, Astra, & Waiter, Evan, for allowing me to order room service in the Concierge Lounge with my dessert since I missed the hot appetizers. This poor bartender, Astra, stayed several minutes after her shift because I had a “chatty-Kathy” (Another Guest - he was awesome though) joined my table and would not stop talking and Astra told us the lounge was closing. She was very nice about me not having to rush to eat so the “chatty-Kathy” took it as a pass to keep talking. I kept apologizing to Astra, she kept saying that it wasn’t a problem and she showed her patience yet I wanted to be fair to her since she was so diligent in her pursuant to get me fed. After 20 additional minutes, I had to jump up on the “chatty-Kathy” because I felt extremely bad for Astra staying so late after her shift (or closing of the lounge). I had to send a special shout out to Astra (and Evan he helped me with the menu and called my order in for me) because Astra worked so hard for me to get dinner that night (Monday night) and then she stayed so late without a bad attitude, just as pleasant as can be to accommodate us.Gabriele made this stay special as well because she prepared a special gift tray which was delivered to my room which truly brightened up my day. Thank you for the upgrades and making me feeling special, Gabriele and the Guest Services Staff.Marriott Salt Lake City Creek, thank you so much for rolling out the red carpet, not on purpose but just being exceptional.I truly appreciate the staff for providing me an exceptional experience this time around I had to give “credit where credit is due”.Thank you for making my staying EXCEPTIONALLY special. I will definitely come back to this property.

Staff are 5 Star!

The knobs around the toilet lid where the lid attaches to the seat were so dirty. The room was so hot We could not sleep. We could not get it to go below 72 it was miserable. Paid way to much money for this room.

Guy working the night shift is very knowledgeable and helpful

Very nice and renovated top floors

As they say Member ship has its perks hands down another awesome stay!

A bit outdated and the bar downstairs is full of staff that dont seem very interested in working there and certainly do not care about customer service. Super disappointed for something that should be standard at a hotel like this...

I love staying at this Marriott, it is so convenient and connected right there to downtown; I often come in for events, and it cannot be beat. The staff is outstanding, from check in to service and check out! The baristas at Starbucks are friendly and make a great drink, not to mention the staff at the Stone Creek restaurant inside. Although the menu is very limited, and no breakfast available any more. There are several things close by, and only a walk across the street to the convention center! Their lobby is a great, relaxed gathering place for decompressing after the conference and meet and greet others.

Our room had no fridge to even keep a bottle of water cold. We stayed for the weekend, didn’t have maid service ONCE our entire four night stay (because of covid) and when we wanted to add an extra night we got charged almost double because it was a week day. Apparently there is no one in the whole entire company who can change the rate of a room to have given us our same rate we had paid for the last three nights. The person I spoke to the night before assures me there would be someone there in the morning to help me and possibly extend my current rate and when I called in the morning the person at the desk could absolutely not have cared less about helping me out in any way, shape, or form. The room had a nice view but it was super cramped and the thermostat definitely did not work to ever get our room as cold as we wanted. Their response to the club room being closed on the top floor was to put a microwave on a table in the hallway- which I cannot imagine you would use if you have no mini fridge to put food into. We were super unimpressed with this place and would never stay here again.

Safe, cozy, comfy, great staff.

My room wasnt great (water damage in bathroom, stained carpet, chipped paint) and smelled of smoke. Nice lobby and location.

Welcoming and helpful. Clean rooms.

The views, the room and location were great! The gym in the hotel is huge. Everything is at a walking distance. Did not like the fact that the room had no coffee machine or microwave and that the hotel had no laundry room.

This was my first stay at the Marriott Salt Lake City Creek location and it will not be the last. As a Rootstech attendee I love the location but also appreciate the cleanliness of my room and the hotel at large as well as the excellent and friendly customer service provided by employees at all levels. The hotel is located directly across the street from the Salt Palace and up the street from the Family History LIbrary, the LDS Tabernacle, and Temple Square. Marriotts restaurants are very good and theres also a Starbucks off of the lobby plus many eclectic food choices within walking distance. Many rooms also feature brilliant views of the mountains surrounding the city.

Room was wrong compared to my reservation. Woke up at 1:00 am to loud TV/music next door. Called front desk to get it resolved (twice), however music/TV stayed on all night long!