Bob is a great agent! I had him as my agent for many years. My wife at the time insisted we go elsewhere. After many different companies, Im back with Bob and very happy.

We love Bob Smith and his office. They have been here for us whenever we need them. The girls (especially Jeri) have always been kind to my millions of questioning and worries whenever we have an issue. Appreciate them being a friend in time of need. We have home and auto with them.

This rating is no reflection on Bob Smith, our agent, or his very capable assistant, Cindy. This poor rating is for the incompetence shown by the claims department. Due to their mishandling of the inspection of the damage to our car, my husband made a long bus/light rail trip to get our car from the dealership service department, drive it to the inspection station for nothing! When he got there he was told they had no way to hoist the car in order to look at the undercarriage, where the damage is. A full description of the accident and damage, along with photos were provided in an email. Adding insult to injury, weve been told that there is no guarantee an inspection agent will be immediately available to go to the dealership to inspect the car there - we may have to wait another week! They have been told this is our only vehicle. We have already rented a car, at great expense, and dont care to do so again unless State Farm foots the bill for it. The mishandling of the inspection of our car is inexcusable. Every ounce of information they could have possibly needed was provided to them. I dont know how we could have made the location of the damage any clearer. This was their screwup and they should fix it either by getting an inspector over to our car today or tomorrow at the latest, or provide us with a rental car at no cost to us.

Had insurance with Bob for 12 Years, Homeowners and Autos. Jerry and Cindy are always super friendly and helpful and there is one more gal I believe, that answers phones who is nice and helpful as well, cannot remember her name. A+++